Board Report April 26, 2016

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Board Report April 26, 2016 ANYONE WISHING TO SPEAK BEFORE THE VOTE ON ANY AGENDA ITEM MUST FILL OUT A PURPLE FORM ON THE SIGN-IN TABLE. COMMENTS WILL BE LIMITED TO THREE MINUTES.

1 Board Report April 26, 2016 ANYONE WISHING TO SPEAK BEFORE THE VOTE ON ANY AGENDA ITEM MUST FILL OUT A PURPLE FORM ON THE SIGN-IN TABLE. COMMENTS WILL BE LIMITED TO THREE MINUTES. Audience Questions and Comments PERSONS WISHING TO SPEAK MUST FILL OUT A WHITE FORM, LOCATED ON THE SIGN-IN TABLE, BEFORE THE MEETING. COMMENTS WILL BE LIMITED TO THREE MINUTES.

2 Board Report April 26, 2016 CHAIRMAN LONGORIA

3 OUTREACH EFFORTS

4 STREETCAR TRACK INSTALLATION

5 PRINT PUBLICATIONS THE TRIBUNE- April 18 th LOUISIANA WEEKLY April 25 th VIET Community Newsletter- April 26 th JAMBALAY A NEWS April 25 th THE ADVOCATE April 28 th and May 1st EL TIEMPO- May 1 st Date reflects run date of advertisement

6 PRINT PUBLICATIONS

7 ENGLISH

8 SPANISH

9 VIETNAMESE

10 BLAST ITE April 20 th, April 28 th & May 2 nd 150 VIET- April 26 th 16,000 THE COLLABORATIVE- April 21 st Date reflects date eblast was sent and number of recipients

11 ADVOCATE CITY BUSINESS EL TIEMPO ENTERCOM NOLA.COM RTA- April 19 th WDSU WVUE WWL WYLD ONLINE

12 SOCIAL MEDIA EL TIEMPO facebook RTA-twitter & facebook

13 RADIO/PSA ENTERCOM 6 stations/all genres

14 EXECUTIVE MANAGEMENT REPORT April 26, 2016 Justin T. Augustine, III Welcome: Adelee Marie Le Grand Chief Strategy Officer State Update Kevin Lawson Ferry Grant - $5 million DBE First Quarter 2016 TSA Safety Award

15 DBE Program Performance Report First Quarter 2016

16 Current Contracts FEDERAL Total $ 5.9 Million Total $ 1.4 Million for DBEs 24% DBE Participation NON-FEDERAL Total $47.2 Million Total $14.7 Million for DBEs 31% DBE Participation

17 First Quarter Performance Total spending $12,441,687 (federal and nonfederal not including fuel and vehicles) DBE Spending $2,822,230 1st Quarter DBE Attainment 23%

18 EXECUTIVE MANAGEMENT REPORT April 26, 2016 Justin T. Augustine, III TSA Safety Award

19 Canal/Algiers Point and Lower Algiers/Chalmette Ferry Routes Financial and Operations Report For the Period January 1, 2015 through March 31, 2016 April 26, 2016

20 Ferry Operations Statement of Expenses and Revenues MARCH 2016 Fiscal year July 1, 2015 June 30, 2016 July August September October November DECEMBER JANUARY FEBRUARY MARCH Total Expenses 593, , , , , , , , , Less Fares and Credits (166,127.83) (213,761.00) (92,801.75) (134,893.26) (106,499.18) (108,775.05) (109,233.09) (209,814.13) (146,825.45) Transdev Net Billing 427, , , , , , , , , FY LADOTD Ferry Subsidy 1,747, ,266, ,491, ,986, ,347, ,709, ,326, ,859, ,309, Less Ferry diesel fuel provided by RTA (41,817.40) (12,693.00) (37,639.64) (24,511.00) (47,429.00) (6,831.59) (16,974.40) (29,498.89) (28,880.16) RTA Ferry Grant Revenues 183, ,691 94, ,365 Less RTA Grant Expenses (11,679.00) (6,100.00) (6,100.00) (180,340.00) (229,066.00) -0- (5,864) (118,210) (51,707) Less Transdev s Net March 2016 Billing (427,476.93) (556,192.00) (377,869.33) (434,656.27) (544,843.19) (376,536.78) (448,573.92) (496,555.79) (533,554.43) Balance of LADOTD Subsidy 1,266, , ,069, ,347, ,709, ,326, ,859, ,309, ,736,

21 Ferry Operations RIDERSHIP April 26, 2016 January 1, 2015 through March 31, 2016 Algiers Point/Canal Street Lower Algiers/Chalmette Date Pedestrians Scooters Total Pedestrians Vehicles Total Jan , , ,638 25,943 Feb ,606* 15 73, ,432 27,455 Mar , , ,509 23,520 Apr , , ,748 25,759 May , , ,046 26,431 Jun , , ,231 22,486 Jul , , ,475 22,730 Aug , , ,798 31,241 Sep , , ,807 19,114 Oct , , ,136 26,455 Nov-15 37, , ,865 24,679 Dec-15 40, , ,793 22,088 Jan-16 37, , ,856 23,237 *Feb , , ,536 26,933 Mar-16 46, , ,479 27,838 *Mardi Gras - Saturday, February 6, 2016 through Tuesday, February 9, ,733 21

22 INFRASTRUCTURE DEPARTMENT BOARD REPORT April 26, 2016

23 N. Rampart Street / St. Claude Avenue Streetcar Expansion Project Status Update Period: January 5, 2015 April 26,

24 Construction Progress Completed Trackwork (Canal to Bienville) (Toulouse to Elysian Fields) Trackwork in Progress (Bienville to Toulouse) (Rail Installed all the way to St. Louis) Waterline in Progress 24

25 Construction Progress Photos Elysian Fields Station Elysian to Esplanade View 25

26 Construction Progress Photos Pauger Station Pauger to Elysian Fields View 26

27 Construction Progress Photos Restored Esplanade Intersection with the Station in Progress 27

28 Construction Progress Photos St. Ann Station St. Ann to Esplanade View 28

29 Construction Progress Photos Track Installation Bienville to St. Louis 29

30 Construction Progress Photos Completed Tracks from Canal to Bienville 30

31 Construction Progress Photos Touro Street towards Elysian Fields View Underground Utilities Work

32 Financial Status Original Contract Value: $ 41,154,229 Change Orders Value: - $ 530,510 Revised Contract Value: $ 40,623,719 Estimated Value of Change Orders under Negotiation: $ 250, Differing Site Conditions to Date:» All for underground conflicts» To date value approx. $ 275,000» Billed to Bid Item for Differing Site Conditions - $ 300,000 available in the Original Contract Internal Monthly Cost Review Meetings (AWC, Transdev, PB, and TMG) Current DBE Goal at 32% (28.56% Required by Contract) 32

33 Other Remarks Monthly Project Update for the Community» Next meeting today at 6pm (Golden Feather Mardi Gras Indian Restaurant Gallery at 704 N. Rampart) 33

34 Carrollton Streetcar Facility State of Good Repair

35 Carrollton Facility State of Good Repair Board awarded contract for A&E Services in August 2012 to Royal Engineering Notice to Proceed issued on September 5, 2012 Kick-off meeting was held on October 3, % Design has been completed and forwarded to FTA for review FTA approval received on June 20, 2013, now moving forward with Final Design Received 100% plans and specs Approval to solicit for construction at March 2014 Board Meeting Bidding process pending with bids due end of April 2014 Bidding process resulted in only one bid over budget, June 24, 2014 Board Meeting to Reject and Resolicit Engineers Plans and Specifications out for bids, bids due December 18, 2014 Notice To Proceed (NTP) was issued on February 26, 2016 Construction Kick Off Meeting was held on February 25, 2016

40 FEMA PROGRESS April 26, 2016

41 FEMA Status - Katrina Number of PW s 116 FEMA Estimate of Repairs - $118,300, Total Estimate of Repairs (with insurance) - $130,691, Reimbursements to Date from State - $109,234, State PW Close-out Team from Baton Rouge working with us to complete process Request to Solicit for Consultant Services to Assist with Close Out Process at June 24, 2014 Board Meeting Currently 111 PW s in close out with 99 closed and 11 in final close out process August 2015 Requesting Board to Award a Not-to-exceed contract with GOTECH, Inc. to complete outstanding issues with FEMA

42 Infrastructure End of Report

43 MARCH 2016 FINANCIALS April 26, 2016 Ronald G. Baptiste, Jr.

44 Month of March Year-to-Date March ACTUAL BUDGET VARIANCE ACTUAL ACTUAL BUDGET VARIANCE ACTUAL OPERATING REVENUES $ 1,614,890 $ 1,618,679 $ (3,789) $ 1,660,603 Passenger Revenue $ 4,395,514 $ 4,382,256 $ 13,258 $ 4,544,316 4,757,743 5,079,261 (321,518) 5,810,136 General Use Sales Tax 15,087,653 15,409,171 (321,518) 15,467, , ,082 (34,138) 403,640 Hotel/Motel Sales Tax 1,316,129 1,350,267 (34,138) 1,147, , ,984 45, ,023 State Motor Vehicle Sales Tax 1,451,800 1,406,188 45,612 1,941, , ,886 17, ,813 Other Revenue 848, ,175 16, ,137 $ 7,878,757 $ 8,174,892 $ (296,135) $ 8,620,214 TOTAL OPERATING REVENUES $ 23,099,281 $ 23,380,057 $ (280,776) $ 23,527,789 OPERATING REVENUES $ 18,478 $ 42,835 $ 24,357 $ 15,669 Labor and Fringe Benefits $ 51,010 $ 121,755 $ 70,745 $ 45,769 6,090,102 6,248, ,803 5,732,272 Services 17,754,529 18,127, ,953 16,757, , , , ,532 Materials and Supplies 498, , , , , ,774 6, ,422 Utilities 328, ,742 34, , , ,224 68, ,393 Casualty & Liability 1,536,849 1,743, ,820 1,681,176 33,547 32,850 (697) 27,495 Taxes 83,019 93,500 10,481 70,589 5,327 17,166 11,839 3,702 Miscellaneous 15,907 52,341 36,434 12,530 $ 6,985,627 $ 7,380,993 $ 395,366 $ 6,691,484 TOTAL OPERATING REVENUES $ 20,268,215 $ 21,460,662 $ 1,192,447 $ 19,539,618 $ 893,130 $ 793,899 $ 99,231 $ 1,928,730 NET OPERATING REVENUE $ 2,831,065 $ 1,919,395 $ 911,670 $ 3,988,171

45 Month of March Year-to-Date March ACTUAL BUDGET VARIANCE ACTUAL ACTUAL BUDGET VARIANCE ACTUAL TMSEL LEGACY COSTS $ 133,333 $ 133,334 $ 1 $ 166,666 TMSEL Pension Costs $ 399,999 $ 400,000 $ 1 $ 500,000 75, , , ,972 TMSEL Health Benefit Costs 409, , , ,784 33,165 41,666 8, ,455 TMSEL Workers' Comp. Costs 232, ,000 (107,357) 210,590 61,783 61,334 (449) 51,656 TMSEL All Other Costs 170, ,000 13, ,388 $ 303,890 $ 462,102 $ 158,213 $ 448,748 TMSEL LEGACY COSTS $ 1,212,271 $ 1,386,300 $ 174,029 $ 1,298,762 $ 589,240 $ 331,797 $ 257,443 $ 1,479,981 NET REVENUE $ 1,618,795 $ 533,095 $ 1,085,700 $ 2,689,410 (Before Operating Assistance) MARITIME OPERATIONS $ 247,406 $ (611,094) $ 97,549 $ 130,842 Passenger Fares $ 465,873 $ 438,424 $ 27,449 $ 461,300 (828,943) (611,094) 217,849 (794,869) Services (1,944,557) (1,787,723) 156,834 (1,642,195) (28,784) (57,992) (29,208) (42,236) Materials and Supplies (75,079) (175,351) (100,272) (76,508) (96) (108) (12) (96) Other Operating Expenses (274) (327) (53) (172) (51,707) (51,707) 0 0 Grant Expenses (175,781) (175,781) (83,567) Preventive Maintenance ,475 41,365 41, Grant Revenues 140, , , ,678 91, ,926 State Subsidy 1,589,194 1,560,133 29,060 1,064,100 $ 0 $ 0 $ (0) $ 0 TOTAL MARITIME OPERATIONS $ - $ 0 $ - $ 0

46 Month of March Year-to-Date March ACTUAL BUDGET VARIANCE ACTUAL ACTUAL BUDGET VARIANCE ACTUAL GOVERNMENT OPERATING ASST. $ 934,187 $ 883,582 $ 50,605 $ 550,122 Preventive Maintenance $ 2,701,350 $ 2,650,745 $ 50,605 $ 2,254, , , ,036 State Parish Transportation 491, ,775 30, ,108 8,117 3,788 4,329 36,435 Federal - Other 21,662 11,364 10,298 95,697 4,166 4, Other State Funds 11,646 12,500 (854) 20,302 $ 1,100,394 $ 1,045,461 $ 54,933 $ 771,525 TOTAL GOV'T. OPERATING ASST. $ 3,226,543 $ 3,136,384 $ 90,159 $ 2,922,217 $ 1,689,634 $ 1,377,258 $ 312,376 $ 2,251,506 NET REVENUE $ 4,845,338 $ 3,669,479 $ 1,175,859 $ 5,611,626 (after Government Operating Asst.) GOV'T NON-OPERATING REV. (EXP.) $ 504,371 $ 1,260,760 $ (756,389) $ 510,383 Federal - Capital $ 640,692 $ 3,063,538 $ (2,422,846) $ 1,109,740 2,012,690 3,007,596 (994,906) 2,561,677 Local - Capital 4,029,524 9,022,788 (4,993,264) 4,834,749 (2,653,567) (4,583,544) 1,929,977 (3,153,512) Capital Expenditures (4,708,369) (12,788,819) 8,080,450 (6,923,196) FEMA Insurance Reimbursement , ,157 (862,440) 3,769 FEMA Project Worksheets 14,647 2,628,473 (2,613,826) 136,482 (888) (876,157) 875,270 (5,405) FEMA Project Worksheet Expenditures (888) (2,628,473) 2,627,586 (133,745) $ (123,676) $ (315,188) $ 191,512 $ (83,088) TOTAL GOV'T NON-OPER. REV. (EXP.) $ (24,393) $ (702,493) $ 678,100 $ (975,970) $ 1,565,958 $ 1,062,070 $ 503,888 $ 2,168,418 TOTAL REVENUE (EXPENSE) BEFORE $ 4,820,945 $ 2,966,986 $ 1,853,959 $ 4,635,656 CAPITAL EXPENDITURES AND DEBT

47 Month of March Year-to-Date March ACTUAL BUDGET VARIANCE ACTUAL ACTUAL BUDGET VARIANCE ACTUAL CAPITAL EXPENDITURES $ 63,672 $ 15,000 $ 48,672 $ 62,110 Interest Income - Capital (bonds) $ 168,711 $ 45,000 $ 123,711 $ 172,038 (411,967) (417,933) 5,966 (434,917) Capital Interest Expense (1,226,480) (1,253,799) 27,319 (1,296,669) (110,380) (110,379) (1) (117,945) Interest from Disaster Borrowing (331,139) (331,139) 0 (353,836) $ (458,675) $ (513,312) $ 54,637 $ (490,753) TOTAL CAPITAL EXPENDITURES $ (1,388,908) $ (1,539,938) $ 151,030 $ (1,478,467) PRINCIPAL ON LONG TERM DEBT $ (531,168) $ (531,168) $ (0) $ (516,143) Principal on Long Term Debt $ (1,062,337) $ (1,593,505) $ 531,168 $ (1,032,286) (170,621) (170,621) 0 (163,054) Principal on Disaster Borrowing (341,242) (511,863) 170,622 (326,108) $ (701,789) $ (701,789) $ (0) $ (679,197) TOTAL PRINCIPAL ON L-TERM DEBT $ (1,403,578) $ (2,105,368) $ 701,790 $ (1,358,394) OTHER FUNDING SOURCES $ 0 $ 0 $ 0 $ 0 BP OPA Settlement $ 0 $ 0 $ 0 $ 0 (405,494) 153, ,525 (998,468) Restricted Operating / Capital Reserve (2,028,458) 678,320 2,706,778 (1,798,795) $ (405,494) $ 153,031 $ 558,525 $ (998,468) TOTAL OTHER FUNDING $ (2,028,458) $ 678,320 $ 2,706,778 $ (1,798,795) $ 0 $ 0 $ 0 $ 0 NET OPERATING REVENUE $ 0 $ 0 $ 0 $ 0

48 PROCUREMENT REPORT April 26, 2016

49 Operations Status Update April 26, 2016 Safety Ridership On Time Performance Call Center ADA 49

50 Chargeable Accidents Per 100,000 Miles Mar-16 YTD Goal Actual Actual Bus Rail Para Contributing factors to Fixed Route Vehicle accident statistics. Multiple detours and construction throughout the system diverting vehicles from normal routes. Passenger vehicles making left turns into path of on coming streetcars. Fixed objects leading cause of chargeable bus accidents. Tools being implemented to help deduce accidents Mirror stations Diminishing clearance course (Wall Street) Random ride along with operators. Safety & Operation staff early morning presence and personal safety messages. Safety messages over the radio system to each mode 50

51 PRODUCTIVITY (BOARDINGS PER HOUR) Mar YTD Goal Actual Actual Bus Rail Para

52 ON-TIME PERFORMANCE Goal Mar-16 Actual 2016 YTD Actual Bus 85.00% 74.90% 74.8% Rail 85.00% 67.30% 70.7% Para 90.00% 85.15% 87.6% 86% of all lines experienced detours or service interruptions. 6.1% Bus and 7.8% of Streetcar trips ran early. 52

53 March Service Impacts -- Service Disruptions: 23 Lines -- Short Term Detours: 3 Lines -- Long Term Detours: 4 Lines 53

54 Call Center Customer Service Standards Goal Mar-16 Actual YTD Actual Time on Hold <5 Minutes 1:53 1:38 Missed Calls 9.29% 9.02% 7.83% Ride-Line received 17,643 calls in March Ride-Line answered 16,052 calls in March 1,591 calls abandoned in March 90.98% Calls answered and 9.02% Calls abandoned. 54

55 Rideline Extended Hours Rideline extended service hours went into effect on April 17, 2016 with the start of the service increase Rideline extended hours: Weekdays 5:00am Midnight Weekends 5:00am 11:00pm 425 calls received during extended weekend hours (13.28 calls per hour) 205 calls received during extended weekday hours (8.2 calls per hour) Ironman triathlon on April 17, 2016 required detouring of the 32 Leondias, 51 St. Anthony, 52 Paris Ave, 57 Franklyn, 60 Hayne, 62 Morris, 84 Galvez, 88 St. Claude, 90 Carrollton,91 Jackson-Esplanade, 94 Broad 55

56 French Quarter Festival During the four day period of French Quarter Festival system wide 241,000 passengers carried compared with 223,247 in 2015 an 8.3% increase year over year No Customer Complaints received in Rideline associated with the French Quarter Festival service. 56

57 Up Coming Events Jazz Fest Thursday April 28- May 1, 2016 Bayou Boogaloo, Friday May 20-22, 2016 Greek Festival, May 27-29, 2016 New Orleans Oyster Festival, June 4-5, 2016 French Creole Tomato Festival, June 11-12, 2016 Essence Festival, June 30 July3,

58 April 17, 2016 Service Increase 32 Operators hired and trained associated with the April 17, 2016 service increase 18 additional Operators to be hired by mid-june bring the total number of new Operators to 50 From April1-21, 2016 training sessions on the new service made available to all employees All Operations Administrative staff along with Road Supervisors worked Sunday April 17, 2016 the first day of service increase at major locations throughout the system giving out schedules and talking with Customers about service enhancements Signage was placed at new stop locations one week prior to service change and new schedules delivered to all Libraries (All current time table green) 16,00 Service enhancement brochures distributed throughout the system 58

59 April 17, 2016 Service Increase Customer Feedback Broad line in Michoud adjusted to better service both Einstein Schools on morning and afternoon trips. Louisa line enhancements have received both positive and negative feedback about the bus operating on Stephen Girard between Press and Congress. We are in the process of scheduling a meeting to hear and better understand the issue New Orleans East Express late trips are being held five minutes at Desire Parkway and Chef Hwy (Winn Dixie) to connect with the late night Broad Service Airport Express is experiencing ridership to and from both the north terminal construction site and the main terminal building 59

60 ADA Report 60

61 ID CENTER STATS Provided service to 752 individuals 307 ID cards were issued (86 Senior, 86 Medicare, 110 ADA and 25 Fixed Route Disabled) Eligibility received 173 applications, approved 101, denied 38 and mailed reduced fare applications were also received and processed. 95,876 individuals paid $0.40 discount fare on fixed route 5,034 ADA certified clients rode free on the fixed route. There were 2,037 wheelchair passengers, 6,581 bike riders. 61

62 Paratransit Report March 2016 Paratransit stats: Trips requested = 24,919 Trips Completed = 18,779 Total Passengers = 19,101 Total hours = 11,036 On-Time Performance 88.14% Trips Cancelled = 6150 Trips Denied = 0 Active Clients = 1,270 62

63 THE END Cleaner, Smarter

64 St. Bernard Route 52 Route/Hour 5:00 6:00 7:00 8:00 9:00 10:00 11:00 12:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 Total St. Bernard- St. Anthony (IB) 100% 96% 81% 80% 90% 77% 94% 3 89% 71% 68% 25% 84% 68% 81% 57% 95% 77% - 79% St. Bernard- St. Anthony (OB) 100% 90% 72% 70% 69% 90% 45% 80% 71% 90% 64% 57% 63% 95% 57% 86% 80% 81% 36% 74% Total 100% 93% 78% 74% 78% 84% 81% 81% 77% 79% 67% 47% 71% 78% 74% 78% 86% 79% 36% 77% St. Bernard on time performance is adversely affected by number of schools along route during AM and PM school travel times. Ben Franklin, Lake Area High School, McDonogh 35, Holy Cross, St. Augustine, J.S. Clark UNO peak dismissal time between 3pm 4pm

65 St. Bernard Route 52 What is changing: Simplify St. Bernard routes so that they run on one main street. Trips outside of peak periods would be better coordinated with the 94 Broad to ease transfers. Overnight service is added on Line 52. To ensure hourly round trip service, line 52 buses would turn at Robert E. Lee Boulevard. Late night service to UNO is proposed to be provided n Line 55 Elysian Fields. The route for Line 52 would be changed slightly to run all of Paris Avenue between St. Bernard Avenue and Le on C. Simon Drive. Line 52 would no longer turn onto Mirabeau Avenue or St. Anthony Avenue. It would instead continue up Paris Avenue to Robert E. Lee Boulevard and Leon C. Simon Drive. The route name for Line 52 would be changed from 52 St. Bernard St. Anthony to 52 St. Bernard Paris.

66 St. Bernard Route 52

REGIONAL TRANSIT AUTHORITY BOARD OF COMMISIONERS MAY 27, 2014 FERRY PRESENTATION

REGIONAL TRANSIT AUTHORITY BOARD OF COMMISIONERS MAY 27, 2014 FERRY PRESENTATION Two Agreements Effective February 16, 2014 1. LADOTD and RTA CEA A) Operating Subsidy Funds B) Ferry Capital Funds C) Ferry