Capital Metropolitan Transportation Authority. Monthly Performance Report

Transcription

1 Capital Metropolitan Transportation Authority Monthly Performance Report SEPTEMBER 2010

2 Ridership Report

3 Budget to Actual Ridership Budget Target: 2,335,906 Actual: 2,291,235

4 Ridership Comparison Fiscal Year 2009 vs. Fiscal Year 2010 FY 2009 FY 2010

5 Operations Performance Report

6 CUSTOMER SATISFACTION INDICATORS

7 STARTRAN July Goal Actual Performance Measure Score 4.74 StarTran Customer Satisfaction Composite Index 90% 90.4 On Time Performance Vehicle Accidents Passenger Accidents Miles Between Road Calls Complaints per 100,000 Passengers Goal Actual Performance Measure 90% 88.4% On Time Performance StarTran Performance Year To Vehicle Accidents Date Passenger Accidents Score , Miles Between Road Calls Complaints per Passengers

8 VEOLIA July Goal Actual Performance Measure Score 6.01 Veolia Customer Satisfaction Composite Index 90% 89.7% On Time Performance Vehicle Accidents Passenger Accidents Miles Between Road Calls Complaints per 100,000 Passengers Goal Actual Performance Measure Score 4.49 Veolia Performance Year To Date 90% 88.7% On Time Performance Vehicle Accidents Passenger Accidents Miles Between Road Calls Complaints per 100,000 Passengers

9 FIRST TRANSIT July Score 5.89 Goal Actual Performance Measure Passenger Accidents First Transit Customer Vehicle Accidents Satisfaction Composite Miles Between Road Index Calls 90% 97.3% On Time Performance Complaints per 100,000 Passengers First Transit Performance Year to Date Goal Actual Performance Measure Passenger Accidents Vehicle Accidents ,387 Miles Between Road Calls Score % 95.4% On Time Performance Complaints per 100,000 Passengers

10 July Goal METROACCESS Actual Performance Measure 90% 95.4 On Time Performance 8% 6.06 No Shows MetroAccess Customer Satisfaction Composite Index 5% 5.62% Abandoned Call Rate 2:00.47 Call Wait Time Vehicle Accidents Score Passenger Accidents Road Calls Customer Complaints/10,000 Passengers Goal Actual Performance Measure 90% 91.9 On Time Performance 8% 6.38% No Shows 5% 8.52% Abandoned Call Rate MetroAccess Performance 2:00 Year to Date Call Wait Time Vehicle Accidents Passenger Accidents Score Road Calls Customer Complaints/10,000 Passengers

11 Score 8.18 July MetroRail Customer Satisfaction Composite Index Goal METRORAIL Actual 96% Performance Measure On Time Performance 0 0 Vehicle Accidents Passenger Accidents Customer Complaints/20,000 Miles Between Road Calls Score 7.77 MetroRail Performance Year to Date (4 months) Goal Actual 96% 98.14% Performance Measure On Time Performance 0 0 Vehicle Accidents Passenger Accidents Customer Complaints/20,000 Miles Between Road Calls

12 OVERALL CUSTOMER SATISFACTION July Score 5.71 Overall Customer Satisfaction Index Actual Service Type StarTran Fixed Route Customer Satisfaction Composite Index Veolia Customer Satisfaction Composite Index First Transit Customer Service Composite Index MetroAccess Customer Satisfaction Composite Index MetroRail Customer Satisfaction Composite Index Actual Service Type Score 4.66 Overall Performance Year to Date StarTran Fixed Route Customer Satisfaction Composite Index Veolia Customer Satisfaction Composite Index First Transit Customer Service Composite Index MetroAccess Customer Satisfaction Composite Index MetroRail Customer Satisfaction Composite Index

13 Operations Capital MetroRail Passenger Service September 24, 2010

14 Capital MetroRail Passenger Service Passenger Service Completed 6 months of passenger service (began March 22) Ridership averaged ~872 passengers per day in August July Ridership ~ 817 Trains continue to operate generally within 3 minutes of schedule in August 98.54% on time performance 1 Security Incident, 3 mechanical issues, 1 track slow order affected on time performance

15 Capital MetroRail Passenger Service September 8 Interruption of Service Service cancelled due to flooding, track washout from Parmer Lane west Herzog maintenance staff restored track to Lakeline Station September 9 Interruption of Service Full Service restored Service restored from Lakeline to Downtown Leader customers assisted with making connection to Lakeline, etc. Herzog maintenance staff restored track to Leander Station September 10: Full Service restored

16 Capital MetroRail Improvements Ridership Initiatives Schedule adjustments Rail Committee recommending» Peak Service Adjustments» Mid-day Service (1hour frequency)» Friday Evening Service (4 pilot Fridays)» Saturday Service (3 special event Saturdays) Fare adjustments Improved bus connections Marketing Phase 1- Awareness and Direct to Home Phase 2- Business to Business Phase 3- Promotion of new fares and frequencies Outreach

17 Capital MetroRail Improvements Infrastructure Bridge Improvement Plan Update to Rail Committee, September 22 Gilleland Creek Bridge Replacement Construction complete Manor Road Crossing October 2010 target completion Rail R.O.W. clean up underway October 2010 target completion

18 Federal Railroad Administration FRA Waiver Temporal Separation Plan modified to allow segmenting of rail system Awaiting approval from FRA Regional Office APTA Safety Audit (required by FRA Waiver Pre-Audit completed August 31-September 1 APTA complimented MetroRail on System Safety Program Plan; provided comments for additional improvements APTA Full Audit tentatively scheduled for March 2011 FRA Site Visits September 9: FRA inspector cited defect for Herzog Hazmat Training Herzog completed Hazmat Training September 15 FRA, TxDOT Signal Inspectors on-site week of September 20 Positive Train Control Positive Train Control Implementation Plan revisions submitted to FRA; awaiting response

19 Freight Rail Freight Car Movement FY 2010 August 2010 total: 4,192 cars October 2009 total: 31,800 cars Freight Rail Advantages 31,000 frieght cars is equivalent to 127,200 tractor trailer trips (one-way) that were taken off of area highways Freight Rail Transport saves >75 gallons of fuel per rail car * Per ton cargo, trucks emit ~3 times more nitrogen oxide and particulates than freight trains ** * US Federal Railroad Administration ** US Environmental Protection Agency

20 Finance

21 Year-to-Date Sales Tax Revenues $140,000 $120,000 $100,000 $80,000 $60,000 $40,000 $20,000 $0 Jan. Feb. Mar. Apr. May June July Aug. Sept. Budget Actual Year-to-date sales tax receipts total $117.6 million through the July allocation, about $5.6 million more than the budget forecast for yearto-date sales tax revenues.

22 President / CEO Items of Interest September 24, 2010

23 Items of Interest Employee Recognition Terry Garcia-Crews John Hodges Thank You to Sponsors of CEO Reception APT, Austin Chamber, AARO, Downtown Austin Alliance, Envision Central Texas, Hispanic Chamber, RECA, TTA, SWATA Sunset Community Progress Report Community Update on September 30 th Significant Progress on Sunset Report Recommendations