Helsinki Region Transport

Transcription

1 Helsinki Region Transport

2 Now and the Future of Public Transport Tuukka Hastrup

3 Topics What is HSL? Current digital services How you can create the future 3

4 What is HSL? 4

5 Mission Helsinki Region Transport develops and provides smooth, reliable transport solutions to customers' needs. 5

6 New mission 2018 We offer an attractive and efficient public transport as well as collaborate to develop a functioning whole of moving. 6

7 What does HSL do? Is responsible for the preparation of the Helsinki Region Transport System Plan (HLJ). Plans and organizes public transport in the region and works to improve its operating conditions. Procures bus, tram, Metro, ferry and commuter train services. Approves the public transport fare and ticketing system as well as public transport fares. Is responsible for public transport marketing and passenger information. Organizes ticket sales and is responsible for ticket inspections. 7

8 Public transport purchaser-provider model Bus services Helb, Nobina, Transdev, Pohjolan liikenne, Korsisaari, Oy Andersson, Taksikuljetus, Etelä-Suomen linjaliikenne, Tammelundin liikenne, Åbergin linja Metro HKL Trams HKL Commuter trains VR (until June 2021) Ferry services HKL 8

9 Cooperation area of HSL 9 municipalities: Helsinki, Espoo, Kauniainen, Vantaa, Kerava, Kirkkonummi, Sipoo, Tuusula, Siuntio. 1.3 million inhabitants. 1 million boardings per day. Hyvinkää Mäntsälä Nurmijärvi Vihti Vantaa Sipoo Espoo Helsinki Siuntio Kirkkonummi Kauniainen Pornainen Järvenpää Tuusula Kerava Finland Helsinki 9

10 Budget 2017 Operating income million Operating expenses million Other income 1.8% Government subsidy for PT 0.7% Other services 5.1% Staff 3% Rents 0.8% Other expenses 0.7% Municipal contributions 46.5% Ticket revenue 51% Infrastructure services 16.2% Operation of services 74.2% September 2017

11 Number of vehicles 2016 Buses Metro trains Trams Commuter trains Ferries Total 1, ,616 11

12 Overall grade Bus Metro Tram Commuter train Ferry In the 2016 customer satisfaction survey, 88 per cent of passengers were satisfied (ratings 4 and 5 on a scale of 1 5). 12

13 Customer experience Customers world Public transport is the number one choice for travel. HSL understands my needs and shows interest in me. HSL keeps me up to date. Dealing with HSL is easy. Traveling is smooth and reliable. Service is Friendly. Customer insight guides our activities. We are available and accessible. Our task is to make the customer s everyday life easier. Our service chain is seamless. We invest in employee experience. HSL s world Together for the good of customers 13

14 Current digital services 14

15 Journey planner and mobile ticket 15

16 Third-party apps ReittiGPS, Andropas, Nysse etc. Moovit, Google Maps, HERE, Apple Maps etc. Junat.net BlindSquare Whim, Tuup Travel time maps, e.g. 16

17 Upcoming new digital services HSL.fi (browser) HSL app (native) 17 Esittäjän nimi

18 STOP

19 Aalto TrafficSense 19

20 How you can create the future 20

21 Removing barriers to entry Open Data removes the need for negotiations OpenStreetMap lets citizens update geographic data Open APIs remove the need to understand raw data Mobile ticket Sales API enables integrating the right to travel Open Source code removes the need to start new services from scratch 21

22 Customer pain points Is public transport for me? Is public transport a viable option on this trip? Which line would suit my preferences? Which modes of transport should I combine? How do I transfer with least hassle? How do I avoid adverse weather, snow etc.? 22

23 Benefits to HSL Wider service offering to passengers More ideas for new services Less pressure on HSL to meet everyone s preferences More satisfied users National and international collaboration 23

24 More use of person data: MyData Personal data cannot be published but people can control the use of their personal data 24

25 Thank you!