Quarterly Performance Measurement Report

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Andrea Holland
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Quarterly Performance Measurement Report Department: Aviation Section: Administration/Executive To provide the executive and administrative support necessary to the Divisions within the Aviation

1 Quarterly Performance Measurement Report Department: Aviation Section: Administration/Executive To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with County policies and goals. Airports Council International Airport Service Quality Score for overall airport satisfaction (scale 1-5) Days to respond to written or complaints Number of learning events offered Percent of eligible participants actively engaged in the BCAD Talent N/A N/A N/A and Succession Development Program Reported annually in the fourth quarter. Percent of employees satisfied with Human Resources' services N/A N/A N/A 80 This measure is reported annually in the fourth quarter. Percentage of employees rating a completed course as helpful in their job Quarter Ending 12/31/2012 Broward County, Florida Performance Measurement Report 1 of 7

2 Section: Airport Development To provide planning, design and construction, environmental, and noise services for the Fort Lauderdale-Hollywood International Airport and the North Perry Airport, on time and within budget, exceeding expectations and with input from the community. Percent of bi-monthly inspections completed quarterly Percent of construction projects within 5% change order allowance Percent of construction projects within 5% change order allowance Percent of contracts meeting small business goals 67 N/A Due to the projects being in the initial stages, the small business participation will increase as the work progresses, 6 out 9 contracts are not meeting the goals. Percent of contracts meeting small business goals 71 N/A Percent of contracts meeting small business goals 40 N/A Due to the suspension of the M/WBE program and changes in the scope of work over the lifetime of a project, 2 out of 5 contracts are not meeting the goals. Percent of data requests completed within deadline Percent of inquiries on noise issues responded to within 2 business days of inquiry Percent projects that are within budget Percent projects that are within budget Percent projects that are within schedule Percent projects that are within schedule Percentage of South Runway Expansion Project completed 57 N/A Quarter Ending 12/31/2012 Broward County, Florida Performance Measurement Report 2 of 7

3 Section: Business and Properties Management To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to maximize revenues at Fort Lauderdale/Hollywood International Airport and North Perry Airport. Airports Council International Airport Service Quality Score for Food and Beverage Concessions Airports Council International Airport Service Quality Score for Retail Shopping Concessions Average daily turns on per-use gates Food and beverage sales per enplaned passenger ($) Retail sales per enplaned passenger ($) Vacancy rate (%) of airport-owned land Vacancy rate (%) of leasable Airline Ticket Office space for airline related uses in T1-4 Quarter Ending 12/31/2012 Broward County, Florida Performance Measurement Report 3 of 7

4 Section: Finance To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to provide financial, statistical and performance information for decision making. Food and beverage revenue per enplaned passenger ($) News and gifts revenue per enplaned passenger ($) Number of business days to issue financial statements after monthly closing Parking revenue per enplaned passenger ($) Percent of accounts receivable over 90 days past due Percent of drawdowns of FAA and FDOT Grants within 5 business days after check date Only one grant was received and it was processed within 5 days after check date. Percent of reports sent electronically Rental car revenue per enplaned passenger ($) Total number of airline passengers at FLL 5,763,707 5,699,289 5,763,707 24,500,000 Total operating expenses per enplaned passenger ($) Total operating expenses per sq. ft. ($) Sum of all quarters' figures for total expenses/total sq. footage Quarter Ending 12/31/2012 Broward County, Florida Performance Measurement Report 4 of 7

5 Section: Information Systems To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business and customer service objectives of the County and the Aviation Department. Airports Council International Airport Service Quality Score for Internet Access for WiFi (scale 1-5) Green initiative - number hours of useful life of LCD panels in N/A N/A N/A 9,600 terminals conserved by powering down To be reported later in FY Number of unique passenger connections to WiFi 902, , ,057 3,000,000 Percent time the FLL network is available Quarter Ending 12/31/2012 Broward County, Florida Performance Measurement Report 5 of 7

6 Section: Maintenance To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public. Airports Council International Airport Service Quality Score for Facility Cleanliness (scale 1-5) Airports Council International Airport Service Quality Score for Restrooms' Cleanliness (scale 1-5) Quarter Ending 12/31/2012 Broward County, Florida Performance Measurement Report 6 of 7

7 Section: Operations To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, and North Perry Airport operations, including law enforcement and fire rescue services. Average amount of time before a telephone call is answered (ring time in seconds) Average amount of time required during a telephone call (talk time in seconds) Average amount of time required for a caller to hold after being placed on hold (hold time in seconds) Average amount of time required to respond to an airfield escort request at North Perry Airport (minutes) Average number of volunteers Average processing time for handling a badging application by security staff (minutes) Number of customer complaints made quarterly to manager Operating expense per number of transactions ($) Parking expense as a percent of parking revenue Percent of calls answered before callers hang up Percent of passengers waiting 10 minutes or less for a Rental Car Center shuttle Percent of passengers waiting 10 minutes or less for a taxi Percent of passengers waiting 30 minutes or less for on-demand share ride zone fare service Quarter Ending 12/31/2012 Broward County, Florida Performance Measurement Report 7 of 7

Aviation Operating Administration/Executive

Aviation Operating Administration/Executive To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness,