Aviation Operating Administration/Executive

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Claude Harrison
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1 Administration/Executive To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with County policies and goals. Quality Score for overall airport satisfaction (scale 1-5) FY2014 to FY % Employee Turnover (%) N/A % Number of Origin & Destination locations N/A % Origin & Destination Market Share (%) N/A % Percent of employees satisfied with Human Resources' services Percentage of employees rating a completed course as helpful in their job % % Broward County, Florida - Fiscal Year 2015 ment Report Aviation - Page 1

2 Airport Development To provide planning, design and construction, environmental, and noise services for the Fort Lauderdale-Hollywood International Airport and the North Perry Airport, on time and within budget, exceeding expectations and with input from the community. Quality Score for Ease of finding your way through the Airport (scale 1-5) Percent of construction projects within 5% change order allowance (Airport Expansion Program) Percent of construction projects within 5% change order allowance (Capital Improvement Program) Percent of contracts meeting small business goals (Airport Expansion Program) Percent of contracts meeting small business goals (Capital Improvement Program) Percent of contracts meeting small business goals (Planning) FY2014 to FY2015 N/A % % % % % 27% * Nine out of ten contracts are meeting County Business Enterprise (CBE) participation goals, with one contract still in the early stages. * Notes and/or explanation of variances greater than 15% Broward County, Florida - Fiscal Year 2015 ment Report Aviation - Page 2

3 Business and Properties Management To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to maximize revenues at Fort Lauderdale/Hollywood International Airport and North Perry Airport. Quality Score for Food and Beverage Concessions Quality Score for Retail Shopping Concessions FY2014 to FY % % Concession Sales per enplaned passenger N/A % Food and beverage revenue per enplaned passenger % News and gifts revenue per enplaned passenger % Total rental car revenue per enplaned passenger % Broward County, Florida - Fiscal Year 2015 ment Report Aviation - Page 3

AVIATION OPERATING Finance Cost per Enplaned

Beach, Jacksonville, Orlando, and Tampa airports,

lowest cost per enplaned passenger in FY14.

Hollywood Miami Palm Beach Jacksonville Orlando

4 AVIATION OPERATING Finance Cost per Enplaned Passenger HIGHLIGHTS In comparison to Miami, Palm Beach, Jacksonville, Orlando, and Tampa airports, the Fort Lauderdale/ Hollywood Airport had the lowest cost per enplaned passenger in FY14. Cost ($) Fort Lauderdale/ Hollywood Miami Palm Beach Jacksonville Orlando Tampa Airport Broward County, Florida - Fiscal Year 2015 Report Aviation- Page 3A

5 Finance To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to provide financial, statistical and performance information for decision making. Cost per enplaned passenger Non-Airline Operating Revenue as a % of Total Operating Revenue Percent of accounts receivable over 90 days past due FY2014 to FY % % Total number of airline passengers at FLL 23,601,226 24,106,038 23,683,000 26,388,671 9% Total operating expenses per enplaned passenger ($) % 28% * FY15's increase in cost per enplaned passenger (CPE) over prior year is due to lower excess revenues carried over from FY14 and a very conservative estimate for FY15 activity when setting the FY15 rates. As the actual activity is significantly higher in FY15 than budget, actual CPE is lower than budgeted CPE for FY15. * Notes and/or explanation of variances greater than 15% Broward County, Florida - Fiscal Year 2015 ment Report Aviation - Page 4

AVIATION OPERATING Administration/Executive Total Number of Airline Passengers at FLL

airlines and 10 new domestic and international routes, is reflected in the increasing and

Number of Passengers 26,500,000 26,000,000 25,500,000 25,000,000 24,500,000 24,000,000

6 AVIATION OPERATING Administration/Executive Total Number of Airline Passengers at FLL HIGHLIGHTS The completion of the new South Runway, along with the addition of 5 new airlines and 10 new domestic and international routes, is reflected in the increasing and record number of passengers to FLL. Number of Passengers 26,500,000 26,000,000 25,500,000 25,000,000 24,500,000 24,000,000 23,500,000 23,000,000 22,500,000 22,000,000 21,500,000 FY11 FY12 FY13 FY14 FY15 Broward County, Florida - Fiscal Year 2015 ment Report Aviation - Page 4A

7 Information Systems To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business and customer service objectives of the County and the Aviation Department. Quality Score for Internet Access for WiFi (scale 1-5) FY2014 to FY % Number of unique passenger connections to WiFi 3,712,314 5,305,431 4,200,000 5,759,314 9% Broward County, Florida - Fiscal Year 2015 ment Report Aviation - Page 5

8 Maintenance To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public. FY2014 to FY % Quality Score for Facility Cleanliness (scale 1-5) Quality Score for Restrooms' Cleanliness (scale 1-5) % Broward County, Florida - Fiscal Year 2015 ment Report Aviation - Page 6

9 Operations To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, and North Perry Airport operations, including law enforcement and fire rescue services. Average number of volunteers FAA Part 139 Discrepancies (annual inspections) N/A Number of Operations at North Perry Airport N/A 162, , ,712 Percent of passengers waiting 10 minutes or less for a Rental Car Center shuttle Percent of passengers waiting 10 minutes or less for a taxi FY2014 to FY % * Student volunteers graduated and completed their service hours at the end of this fiscal year, thus dropping the number of active volunteers. Student volunteers fluctuate from year to year even though the airport consistently recruits for various activities. -40% % % * During the annual inspection, the FAA noted 3 discrepancies, which were immediately repaired and closed out. 16% * The addition of two new flight schools as tenants, as well as a drop in the price of Aviation fuel, contributed to the higher number of operations. * Notes and/or explanation of variances greater than 15% Broward County, Florida - Fiscal Year 2015 ment Report Aviation - Page 7

10 Parking To provide different parking options for the traveling public and to maximize parking revenues at Fort Lauderdale/Hollywood International Airport. FY2014 to FY2015 Parking operating expense per number of parking transactions Parking Operating Margin N/A N/A N/A Parking revenue per enplaned passenger % 36% * As a result of the new parking system rollout at FLL involving new Customer Services initiatives, parking operating expenses were higher due to hiring of more employees to staff the curbside valet, as well as installation of a payment guidance system and "Find Your Car" kiosks. * Notes and/or explanation of variances greater than 15% Broward County, Florida - Fiscal Year 2015 ment Report Aviation - Page 8

Quarterly Performance Measurement Report

Quarterly Performance Measurement Report Department: Aviation Section: Administration/Executive To provide the executive and administrative support necessary to the Divisions within the Aviation Department