Istanbul Atatürk Airport (IST)

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1 P r i m e l o c a t i o n g l o b a l g a t e w a y A t a t u r k A i r p o r t

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3 A t a t u r k A i r p o r t

4 Istanbul Atatürk Airport (IST) IST Passenger Statistics by Year (in millions) Background & Overview Awarded with building and operating the new Istanbul Ataturk Airport ( IST ) International Terminal in 1997, TAV Airports started operations in January 2000 after two years of construction period. TAV operates the state-of-the-art international terminal at IST since then and also took over operations of domestic terminal in IST is a global hub with rapidly growing passenger numbers showing a tremendous growth pattern since TAV took over the operations in Over this course Million Passengers Year International Passengers Domestic Passengers of time, the passenger traffic has shown a tremendous growth and increased to 63.7 million from 14.7 million, proving IST s slogan of Prime Location, Global Gateway IST ATM Figures by Year (in thousands) Air Traffic Movements (in thousands) Year Air Traffic Movements

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6 TERMINAL MAP Departure Floor İstanbul Atatürk Havalimanı - Gidiş Katı Istanbul Atatürk Airport - Departure Level Mezzanine / Asma Kat A 230B 229B 229A 228B 228A 227B Downstairs / Alt Kat 700 / A C Upstairs / Üst Kat * C L L9 Downstairs / Alt Kat 501/ S Downstairs / Alt Kat 19 S S T K B B C 4 5 K O K K Upstairs / Üst Kat Downstairs / Alt Kat S O 26 K Downstairs / Alt Kat Downstairs / Alt Kat Vip Otopark Otel Otopark Açık Otopark Servis / Services Danışma / Information Desk B T C İlk Yardım / First aid Pasaport Kontrol / Passport Control Check-in / Check-in Bilet Satış / Ticket Sales Yürüyen Merdiven / Escalator Asansör / Elevator Otopark / Carpark Döviz Bürosu / Change Office Harç Pulu Ödeme Noktası / Payment of Stamp ATM / ATM Hediyelik Eşya / Souvenier Shop Giriş / Enter Çıkış / Exit Tuvaletler / Toilets Mescit / Prayer Room Güvenlik / Security Kitapevi / Bookstore TAV Tourism Postane / Post Office Kuaför / Coiffeur Engelli Platformu / Disabled Platform Rest Zone S O Otel / Hotel Vergi İade Ofisi / Tax Free Metro İstasyonu / Metro Station Otopark Ödeme Noktası / Parking Payment Point TAV primeclass ve TAV Passport Özel Geçiş Noktası / TAV primeclass and TAV Passport Special Transition Point Masaj ve Güzellik Salon / Beauty Center THY Uçuşa Kabul Edilmeyen Yolcu Ofisi / THY Denied Boarding Turkcell Engelli Tuvaleti / Disabled Toilets Bebek Bakım Odası / Baby Care Room Lounge / Lounges Millenium Lounge HSBC Lounge Comfort Lounge primeclass Lounge THY Lounge THY İç Hatlar Lounge primeclass Lounge Emirates Lounge SkyTeam Lounge K * Kırmızı Otopark / Red Carpark Mavi Otopark / Blue Carpark Sarı Otopark / Yellow Carpark Yolcu Bilgilendirme Sistemi / Information Kiosk E-devlet Kiosku / E-Government Kiosk Açık Hava Terası / Open-Air Terrace Gümrüksüz Mağaza / Duty Free Yiyecek ve İçecek / Food & Beverage Upstairs / Üst Kat Downstairs / Alt Kat 405/ T O K 32 B C B Upstairs / Üst Kat Downstairs / Alt Kat 401/404 6

7 Arrival Floor 230A 230B 229B 229A 228B 228A 227B 227A K e H K 7 4 Vip Otopark Otel Otopark 1 D M K K K Açık Otopark Servis / Services Danışma / Information Desk Asansör / Elevator Otopark / Carpark Eczane / Pharmacy Emanet / Left Luggage Otopark Ödeme Noktası / Parking Payment Point Döviz Bürosu / Change Office Bagaj Alım / Baggage Claim Giriş / Enter Çıkış / Exit Bagaj Emanet / Baggage Custody Services Tuvaletler / Toilets Araç Kiralama / Rent a Car Hediyelik Eşya / Souvenir Shop Yürüyen Merdiven / Escalator Kayıp Eşya Havaş ve Çelebi / Lost and Found for Havaş and Çelebi TK Kayıp Eşya Bürosu / Lost and Found for TK Pasaport Kontrol / Passport Control Metro İstasyonu / Metro Station TGS ve Gözen Transit Desk THY Visa Ofisi / Visa Office ATM / ATM K M H e D İç ve Dış Hatlar Terminal Bağlantısı / Indoor Connection Between Domestic And International Terminals Postane / Post Office Vodafone Turkcell Türk Telekom THY Dinlenme Odası / THY Resting Room Yolcu Bilgilendirme Sistemi / Information Kiosk E-devlet Kiosku / E-Government Kiosk Buluşma Noktası / Meeting point Airport Hotel rezervasyon ofisi / Airport Hotel Reservation Office E-Vize Kioskları / E-Visa Kiosk THY Hotel Desk / THY Hotel Desk THY Yardım Masası / THY Care Point Engelli Tuvaleti / Disabled Toilets Bebek Bakım Odası / Baby Care Room 1 Gümrüksüz Mağaza / Duty Free Yiyecek ve İçecek / Food & Beverage Lounge / Lounges THY Lounge Istanbul Arrival Kırmızı Otopark / Red Carpark Mavi Otopark / Blue Carpark K Mescit / Prayer Room Sarı Otopark / Yellow Carpark Kayıp Eşya TAV / Lost and Found for TAV 7

8 IST Facts and Figures IST is equipped with the latest technology and automation systems that serve highest efficiency, security and service quality. The high operational efficiency contributes to passenger contentment and customer satisfaction. The terminal building is designed to provide smooth passenger circulation and allows future expansions. The spacious terminal building, effective signboards, rich and easily accessible Duty Free shops, various F&B points, Primeclass and other passenger services provide a hassle free and memorable airport experience to passengers. Both the apron area and the international terminal building are being extended in IST recently, which provides the capacity needed to handle the fast growing traffic demand at the airport. OPERATIONAL FACTS & FIGURES TRAFFIC FACTS & FIGURES International Terminal Area (with extension) 314,000 m 2 Domestic Terminal Area 63,000 m Passenger Traffic (in millions) Domestic 19.4 Indoor Car Park Capacity Outdoor Car Park capacity 7,076 vehicles 1,034 vehicles -International ATM Traffic (in thousands) 449 Check-in Desks (with extension) 352 Passport Control Desks 90 Boarding Bridges (with extension) 46 Bus Gates 25 Number of F&B Outlets 68 Catering Area 15,765 m 2 Number of Duty Free Stores 41 Duty Free Area 8,000 m 2 -Domestic 135 -International Passenger Traffic Growth 5% 2017 ATM Traffic Growth 0% Number of Airlines Served 125 Number of Non-Stop Destinations +280 Dominant Carrier Turkish Airlines ACI s Busiest Airports in Europe Ranking (preliminary) 5 Runway 17/35 3,000x45 m ACI s Busiest Airports in the World Ranking (preliminary) 14 Runway 05/23 2,600x60 m Distance to City Center 25km 8

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10 Million 63.7 Passengers B Y N U M B E R S 8,000 m 2 Duty Free Area Non-stop 280+ Destinations 175,000 Daily Passengers Duty Free 50,000 Products Daily 1,240 ATMs 68 F&B Outlets 16,000 m 2 F&B Area 42% Connecting Traffic 125 Airline Rooms in 128 Airport Hotel 10

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12 IST Airport Charges The airport charges are determined by the State Airport Authority. Major airport charges from the State Airport Authority s tariff for 2018 are given below: AIRPORT CHARGES FOR ISTANBUL (LTBA / IST) INTERNATIONAL AIRPORT PASSENGER FEE International Passenger $ 15 / departing passenger LANDING FEE International Flights 7.14 / tonne LIGHTING FEE International Flights 44 / landing NAVAID FEE Navigation Charge (Including VFR) 40 / landing FOLLOW ME SERVICE International Flights 37 / landing FIRE ASSISTANCE FEE (Safety Precaution) Foreign Carriers 75 / landing 12

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14 IST Has a Global COVERAGE IST is linked to more than 280 destinations. 125 scheduled airlines from various countries serve IST. 11 new destinations are added to the route network of IST in 2017, mostly by Turkish Airlines. Some major new routes include long haul destinations such as Phuket, Samarkand, Seychelles and Voronezh. Thanks to the variety of operating airlines and the destinations served, IST offers many convenient connection opportunities, mostly on Turkish Airlines, which has one of the widest networks among its competitors. With its global network coverage and strong home base carrier, IST operates as a major hub in its region. The transfer passenger share of IST has surged to 42% from 15% in The perfect geographical location and the strong network of the airport offer convenient flight times and time efficient connection opportunities to African, Middle Eastern and European destinations. MAJOR AIRLINES SERVING IST Turkish Airlines Lufthansa Emirates Joon Airlines British Airways KLM Aeroflot Qatar Airways Etihad Oman Air Singapore Airlines Asiana Airlines IST has also been strengthening its long haul network in recent years. 20 new long haul destinations were added to IST network in recent years including Seoul, Los Angeles, Montreal, Houston, Toronto, Buenos Aires and Boston. The growing wide-body fleet of Turkish Airlines will bring even more long haul destinations to IST network shortly. 14

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16 IST has a Perfect Location and a Populous Catchment Area Istanbul Ataturk Airport is located on the European side of the city, right on the highway and subway networks. The airport stands nearby the most popular attraction points of the European side. IST is only 25km away from the city center and 15km away from Yenikapı Port, which provides ferry trips to the Asian side of Istanbul as well as other coastal cities located around Marmara Sea. Well established ground transportation alternatives provide an easy access to IST from the city of Istanbul and the neighboring cities. The airport is also easily accessible through subway connections which offer services to downtown. Due to the density of population and the central location of the airport, IST has a high population catchment area. IST DISTANCE TO SOME IMPORTANT DESTINATIONS IN ISTANBUL Destination Distance (km) Istanbul World Trade Center 1 CNR Exhibition Center 1 Sultanahmet (Old Town) 15 Yenikapı Port 15 Taksim Square (City Center) 25 Beşiktaş 30 Kadıköy (Asian Side) 40 16

17 Traveling time 120 minutes: 20.5 million people Traveling time 60 minutes: 5.5 million people Traveling time 30 minutes: 10 million people 17

18 IST Offers High Quality Accommodation Istanbul Ataturk Airport provides its passengers the opportunity of an easy and comfortable accommodation in the classy Airport Hotel. The Airport Hotel aims to promptly serve the passengers in the most convenient way. The facility is operated by BTA Catering, a subsidiary of TAV Airports Holding. The Airport Hotel has two parts: the airside and the landside, offering 51 and 77 comfortable and well equipped rooms respectively. The rooms on the airside are available not only for daily bookings but also for hourly ones, providing international transfer passengers with the opportunity to refresh between flights with long connection times. The airside part of the Airport Hotel is located within the international terminal building, next to the duty free area. The arriving international transfer passengers could move straight to their hotel room, freshen up while waiting for their connecting flight, and then directly go to the gate at boarding time. Thanks to the hotel s perfect location, passengers don t have to leave the terminal building or go through passport control or customs clearance to stay in the hotel. The landside of the Airport Hotel is adjacent to the international terminal building. To stay at the landside, arriving international passengers need to go through the passport control, leave the terminal building and take the Airport Hotel shuttle for a 2 minute ride to the facility. All rooms are equipped with internet access, music system, minibar and access to flight information screens for the guests comfort and ease. The Airport Hotel offers an executive meeting room equipped with internet access, electronic blinds, ceiling projector, LCD orientation screen, a high quality sound system and an adjustable lighting system. The Airport Hotel offers qualified alternatives for various needs ranging from accommodation for airport passengers to conferences and time efficient executive meetings at the airport for professionals. The Airport Hotel guests must have their boarding cards with them to stay at the airside part of the hotel. Only passengers arriving from an international destination and connecting to an international destination are allowed to stay at the airside. 18

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20 IST Offers a World of Privileges TAV Airports Holding s brands TAV primeclass and TAV Passport Card provide privileged services to passengers and offer an overall top quality airport experience. With various different services available, passengers enjoy a smooth, easy and comfortable travel experience at Istanbul Ataturk Airport. TAV primeclass TAV primeclass brand was introduced in 2001 in order to serve passengers who prefer to be assisted during their time in Istanbul Ataturk Airport for greater comfort and speed. TAV primeclass offers personal meet & assist service, where passengers are met at the airport gate and assisted through all airport procedures such as check-in, security and passport control and also accompanied to the lounge where they may take their time before their flight. Passengers are then taken to their gates with golf carts. Same applies for the arriving passengers as well, where they are met at aircraft s gate and assisted all the way to the exit. TAV Passport Card TAV Passport Card, is a loyalty program offering passengers speed and comfort at Istanbul Ataturk. TAV Passport Card holders enjoy a pleasant experience at the airport. With its 3 different membership programs, TAV Passport Card offers the following services: Fast track passport control Business check-in Free Car park & valet service Airport transfer Car rental & concierge Free lounge access Discounts at restaurants and cafes Passengers who require special attention such as disabled passengers and unaccompanied children are also served by TAV primeclass. In addition, TAV primeclass offers private lounge operations at Istanbul Ataturk for airlines, banks and any other company who is interested in having a lounge in the airport 20

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23 CITY OF ISTANBUL

24 FLY to ISTANBUL ISTANBUL: A Unique Blend of the East and West, the Old and Modern, the Business and Leisure Extending across the European and Asian side of the Bosphorus Strait, Istanbul is the primary location of social, cultural and commercial activities in Turkey. It is not only the business center of the country but also an attractive tourism destination. History Earliest evidence of settlements in Istanbul dates back to 6000 BC. Hosting the Byzantine and Ottoman architectural masterpieces, the city will give you an insight of the great history of its own. Fly to Istanbul; witness the fascinating harmony of the old and the modern in each and every corner of the city. Tourism Enjoy the glamorous nature of the Bosphorus, where Europe greets Asia. Move on to the old city, into the Historical Peninsula and experience Istanbul s rich history. Stop by the Grand Bazaar to get a local taste of food, spices and gifts. Continue on to the modern Istanbul where you will find unrivaled entertainment, sightseeing and shopping. About 99% of the 12 million foreign visitors visiting Istanbul every year, travels by air. Fly to Istanbul; witness the history and have a good time. Economy About 30% of the total economic activities in Turkey take place in Istanbul, positioning the city as the financial capital of the country. Headquarters and regional business units of numerous national and global companies are located in the city. Fly to Istanbul; witness the robust growing economy and the fast-paced business environment. 24

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26 POPULATION & ECONOMY With million inhabitants, Istanbul is the largest city in Turkey. The metropolis itself ranks ahead of several European countries in terms of population. Istanbul population is growing at a higher rate compared to the country average since the city is attracting more and more inhabitants every year. Currently, over 18.6% of Turkish population resides in Istanbul. Istanbul: A Top Global Destination Over 27,000 companies with foreign capital shares are hosted in the city, proving its strength as a global business destination. The growth of Turkish economy in the past decade is key to Istanbul s emergence as a business hub. The economy in Istanbul constitutes 30% of the Turkish GDP and the household income is about 20% higher than the country average. Population Growth: Istanbul vs Turkey 3.0% Istanbul is not only a business center but also a touristic city. The city attracts millions of foreign visitors every year thanks to its rich history and natural beauties. According to Mastercard Global Destination Cities index, Istanbul ranks 8th among the tourist destinations in the world in terms of international overnight visitors. The total spending of 12 million foreign visitors are estimated to be $7.5 billion. Needless to remind, Istanbul s growing economy, vibrant social, cultural and business life achieves a high propensity to fly ratio of 4.6. The combined passenger traffic of the two international airports in the city, Ataturk Airport (IST) and Sabiha Gokcen Airport (SAW), reached 95.1 million passengers in Propensity to Fly Year Catchment Area Population (in millions) IST+SAW Passengers (in millions) Propensity to Fly ,5% 2.0% 1,5% 1.0% 0,5% 0.0% Istanbul Population Turkey Population Year

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30 Must See Places in Istanbul Hagia Sophia Built in the 4th century, Hagia Sophia is one of the most impressive land marks of Istanbul. After suffering several fire incidents and destructions, the current structure was built in the 6th century. It served as a Patriarchal cathedral until 1453, when it was converted into a mosque by the Ottomans. Until 1931, for almost 5 centuries, it remained as the mosque of Istanbul. On 1935, Hagia Sophia was converted into a museum. Location: Sultanahmet Topkapı Palace Topkapı Palace was the residence of the Ottoman Sultans for almost 400 years. Today, the palace is converted into a museum serving as a major tourist attraction. Weapons, armor, shields, Islamic relics and the Ottoman treasury are exhibited for visitors. Topkapı Palace is one of the major icons of Istanbul, reflecting the historic aspect of the city. The view from the palace s terrace is one of the best in Istanbul. Location: Sultanahmet The Bosphorus Experience the unique and fascinating atmosphere at the Bosphorus, where Europe meets Asia. You may enjoy the gorgeous scene from a café right by the sea or take a private boat trip. The Bosphorus, connecting Black Sea to Marmara is an important trade route for international shipping. Blue Mosque The Sultan Ahmed Mosque was built in 1616 during the rule of Ahmed the Ottoman Sultan. The mosque is known as The Blue Mosque due to the over 20,000 blue tiles gracing the interior. Blue Mosque also comprises the tomb of Sultan Ahmed. Its unique 6 minaret structure is an Istanbul Landmark and is among the masterpieces of Islamic architecture. Location: Sultanahmet 30

31 Grand Bazaar The Grand Bazaar is one of the biggest covered markets in the world. The construction started in 1455, only 2 years after the conquest of Istanbul by the Ottomans, and took 6 years to be completed. The bazaar has 64 streets, 22 gates and over 3,400 shops. A wide range of products are on sale at the bazaar including jewelry, pottery, spice, carpets, accessories and clothing. Location: Beyazit Dolmabahçe Palace Dolmabahçe Palace, located on the European shore of the Bosphorus, was built in 1856 with the directive of Sultan Abdulmecid. The palace served as the primary administrative center for the Ottoman Empire during its final years of rule. Dolmabahçe Palace is now an open public museum. Ataturk, the founder of the Republic of Turkey spent the last days of his medical treatment in the palace. The room he died on November 10th, 1938 is now a part of the museum. Location: Besiktas Taksim Square Taksim Square is an important destination for tourists as well as native Istanbul population. Istiklal Street, a long pedestrian street originating from Taksim square, is a major attraction point with great number of historical buildings, restaurants, shops, bars and pubs. Taksim square offers great entertainment with its lively atmosphere. Location: Taksim 31

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33 TAV AIRPORTS GROUP

34 ABOUT TAV AIRPORTS GROUP TAV Group was established in 1997, as a joint venture between the major founding shareholders Tepe and Akfen Groups following their successful bid for the Istanbul Ataturk Airport International Terminal Contract. Istanbul Ataturk Airport was one of the pioneering airport privatization projects in the international market executed under a Build Operate Transfer (BOT) scheme. TAV has become an established airport constructor and operator, not only in Turkey but also in the international marketplace. As one of the leading airport construction and operation companies in Eastern Europe, North Africa, Middle-East and Caucasus region, TAV has filled a major gap in the aviation sector by providing integrated airport services, from construction of airports to operating and financing of airport projects. TAV is a holding company that operates 14 airports and has 6 service companies to provide full range of airport services. ATU (Duty-Free), BTA (Food & Beverage), HAVAS (Ground Handling), TAV IT (Airport IT Solutions), TAV Security (Airport Security Services), and TAV Operation Services (Lounge and Meet&Greet Services) are the service companies bundled under the roof of TAV. TAV is the first Turkish company to construct and operate an international airport. Presence of the company is further enhanced by its success in the international projects. (ESB), Izmir Adnan Menderes Airport (ADB), Milas-Bodrum Airport (BJV) and Alanya Gazipasa Airport (GZP) which handled 15.8 million, 12.8 million, 3.5 million and 823 thousand passengers respectively in In the country of Georgia, TAV Airports operate Tblisi (TBS) and Batumi Airports (BUS) serving 3.6 million passengers in total. In Tunisia, Monastir (MIR) and Enfidha-Hammamet Airports (NBE) are operated by TAV, serving 1.6 million passengers together. TAV s Skopje (SKP) and Ohrid (OHD) Airports in Macedonia handled 2 million passengers in 2017 while Madinah Airport (MED) and Zagreb Airport (ZAG) served 7.8 and 3 million passengers respectively. In total, TAV Airports served 114 million passengers and 835,000 flights by more than 300 airline companies at its 17 airports in TAV Airports currently operates 17 airports in 7 different countries in 3 continents, including Riga Airport in Latvia where only the commercial areas are operated by TAV. In Turkey, TAV Airports operate Istanbul Ataturk International Airport (IST) through which 63.7 million passengers were served in TAV also operates Ankara Esenboga Airport 34

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36 MILESTONES TAV Airports (TAV) was founded and awarded the tender of Istanbul Ataturk Airport International Terminal ATU was established as a TAV Airports venture to provide duty free shopping services. BTA was established to provide F&B services TAV began operating Ataturk Airport s International Terminal Primeclass CIP Service launched BTA began operating the Airport Hotel. The construction of the new terminal building of Ankara Airport started. TAV Operation Services was founded TAV won the tender to operate both Domestic and International Terminals of Istanbul Atatürk Airport for 15.5 years. TAV was awarded the operation rights of Tbilisi Airport in Georgia. 60% of shares of HAVAS (Ground Handling Company) was acquired. Construction of the new Izmir International Terminal started. TAV IT was founded Operation and construction services were restructured under TAV Airports and TAV Construction as two separate companies. New International Terminal of Izmir Airport commenced service. New terminal of Ankara Airport commenced service. TAV Security was founded TAV Airport shares were floated. TAV was awarded the tender for Monastir and Enfidha- Hammamet Airports in Tunisia. TAV was awarded the tender for Gazipasa-Alanya Airport. New terminal of Tbilisi Airport commenced service. Batumi Airport commenced service. The remaining 40% share of HAVAS was acquired TAV was awarded the tender for Skopje and Ohrid Airports in Macedonia TAV started operating Monastir Airport. TAV Gazipasa was founded TAV Gazipasa started operating Gazipasa-Alanya Airport. Enfidha-Hammamet Airport investment was completed in Tunisia TAV started operating Skopje and Ohrid Airports in Macedonia. TAV was awarded with the operating rights of the commercial areas at Latvia s Riga Airport. Expansion project of Istanbul Atatürk Airport s Domestic and International Terminals was completed TAV was awarded the tender for Madinah Airport in Saudi Arabia. TAV was awarded the tender for the operating rights of both International and Domestic Terminal of Izmir Airport for 20 years Aeroport de Paris (ADP) acquired 38% of TAV shares. TAV took over the Domestic Terminal operations in Izmir Airport. TAV took over Madinah Airport operations. TAV signed a letter of interest with ADP to acquire 15% share in Zagreb Airport operations in Croatia TAV acquired 15% share in Zagreb Airport operations TAV took over the Domestic Terminal operations in Milas- Bodrum Airport TAV took over the International Terminal operations of Milas-Bodrum Airport 2016 As part of Istanbul Atatürk Airport expansion works, 27,000 sqm area at the air side was extended and 8 passenger boarding bridges were out into service.

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