Crafting local experiences. Worldwide.

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1 Crafting local experiences. Worldwide.

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4 Passionate. Trustworthy. Creative.

5 Who we are and why we are different. We are a global business of leading local experts, setting industry leading standards in everything we do. We are not merely another worldwide network that achieve good operational efficiency. Working with our local partners, we create customised destination experiences. We do not simply deliver to requirements.

6 We care.

7 Creating a positive impact. We understand the importance and need to embrace our social responsibility towards local communities. We continuously encourage a positive impact through our activities on the environment, consumers, employees and communities. Our leadership encourages and promotes sustainable and innovative initiatives throughout our destinations. Our destination management companies are currently participating in over 30 initiatives and are continually developing more projects. Two of our destination management companies, Le Passage in India and Lima Tours in Peru, have created their own foundations.

8 Crafting local experiences. Worldwide Americas Africa & Middle East 1 Costa Rica 2 Dominican Republic 3 Mexico 4 Peru 5 Cape Verde 6 Egypt 7 Israel 8 Jordan 9 Kenya 10 Mauritius 11 Morocco 12 Namibia 13 Oman 14 South Africa 15 Tanzania 16 Tunisia 17 U.A.E.

9 Europe Asia Pacific 18 Andorra 19 Bulgaria 20 Croatia 21 Cyprus 22 Greece 23 Italy 24 Malta 25 Portugal 26 Spain 27 Turkey 28 Bhutan 29 Cambodia 30 China 31 India 32 Indonesia 33 Malaysia 34 Maldives 35 Nepal 36 Singapore 37 Sri Lanka 38 Thailand 39 Vietnam

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11 Americas Americas Destination Contact Phone Costa Rica Lynnette Ramsay costarica@destinationservices.com Ext. 104 Dominican Republic Tanya Guerrero dominicanrepublic Blue Travel Adriana Pedraza info@bluetps.com Mexico Mariana Espinosa mexico@destinationservices.com Ext Peru Mariano Agramunt peru@destinationservices.com

12 Americas Formerly lands of ancient civilizations, colonised by Spanish and Portuguese. The Americas offer an unforgettable insight to the historical treasures of the world.

13 Mexico Americas Mexico is a country bursting with life - the people are vivacious, the landscape strewn with historical gems and the nightlife tequila fuelled. We constantly challenge ourselves to stay ahead of the competition by keeping our finger on the market pulse. We design innovative solutions that meet the ever changing demands of your customers in top destinations. Adventure Culture Deluxe Gastronomy Golf Honeymoon Nature Religion Sport Volunteer Wedding Wellness

14 Americas Costa Rica Emerald rainforest, clouds of pastelcoloured hummingbirds, smouldering volcanic peaks, tumbling rivers, and freshly picked oranges still warm from the glowing Central American sun: if Mother Nature can ever be accused of showing off, it is in Costa Rica. We are a leading company in Costa Rica, with a professional dedicated staff oriented to provide the best possible experience to our final customers. In key positions we have employees with several years of experience in the tourism industry in Costa Rica. We have two main offices and several REPs located in the most important areas. Adventure Culture Deluxe Honeymoon Education Nature

15 Peru Americas Crafting magnificent experiences in Peru, one guest at a time has been Lima Tour s motto for the past five decades, and sharing the country s many wonders is the passion of its entire team. Offering innovative and enriching journeys while taking care of every detail when designing and managing your client s travels is something Lima Tours prides itself on. The exclusive Peru Collection includes such offerings as private jet tours, luxury Amazon cruises, 4x4 adventures and gastronomic experiences. Adventure Culture Gastronomy Honeymoon Nature Cruises Wedding Wellness Our local experts

16 Americas Dominican Republic We cover all tourism destinations within the Dominican Republic, with 5 offices strategically located and supported with excellent relationships within the tourism sector and authorities. Our teams are based in both Dominican Republic Destination Services office and in Blue Travel. We have implemented the right structure and created individual teams specifically to cater for your charters, FITs, Luxury clients, cruises. Adventure Culture Deluxe Education

17 Americas Highly qualified and multi-lingual professionals will provide your clients with a complete service and permanently supervise operations at all airports. We constantly create new innovative experiences but also directly operate the most important excursions and therefore ensure the highest standards of quality. We have the most modern, efficient and complete fleet of vehicles in the country. This is without a doubt, a key part of our success. Honeymoon Nature Wedding Our local experts

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19 Africa & Middle East Africa & Middle East Destination Contact Phone Cape Verde Duarte Correia capeverde@destinationservices.com Egypt Khaled Koraa egypt@destinationservices.com Israel Yaffa Maor israel@destinationservices.com Jordan Paolo Nocerino jordan@destinationservices.com Kenya Taqi Moledina eastafrica@destinationservices.com +44 (0) Mauritius Reyhannah Khadaroo mauritius@destinationservices.com Morocco Marouane Noussairi morocco@destinationservices.com Namibia Monika Ihms namibia@destinationservices.com +264 (0) Oman Anuj Bhandari oman@destinationservices.com South Africa Anita Streich southafrica@destinationservices.com Tanzania Taqi Moledina eastafrica@destinationservices.com +44 (0) Tunisia Wissem Ben Hassine tunisia@destinationservices.com U.A.E. Jyoti Panchmatia uae@destinationservices.com

20 Africa & Middle East it is mystic; it is wild; it is a sweltering inferno; it is a photographer s paradise, a hunter s Valhalla, an escapist s Utopia. It is what you will, and it withstands all interpretations. It is the last vestige of a dead world or the cradle of a shiny new one Beryl Markham

21 Adventure Cape Verde Cape Verde is a unique and memorable destination. Blessed by the sun 365 days per year, the Cape-Verdeans have a daily ritual based on music and culture, wrapping the visitor with the incomparable mystique of the archipelago. Enjoy the adventure in unusual nature and the safety that Cape Verde offers. We never remain static. As the leading DMC in Cape Verde we know we have to stay fresh, agile and alert to drive success for our customers and create memorable experiences. We are all about providing added value to the customers, providing tailor-made solutions, creative experiences and a wide range of supreme services. Africa & Middle East Culture Deluxe Golf Nature Wellness

22 Africa & Middle East Morocco Aimed to service professionals, we offer a wide range of services and a global tourist management. Supported by an implied and dynamic team we are also endowed with successful logistic means. We put into practice our knowledge by organizing original and quality stays at competitive prices, for which we guarantee a personalized services. We are leader on the Moroccan market with a network of 4 agencies in the kingdom, prestigious partners and strong international alliances. Adventure Culture Deluxe Gastronomy Nature Religion Wellness

23 Tunisia We believe that customer focus and great communication is the foundation for a successful destination specialist. We offer an attractive and diverse range of products at very competitive rates, always ensuring that the highest standards are met throughout the process. Covering the entire country with offices in various locations, we strive for programme creativity, operational feasibility, value for money and the realisation of our clients dreams. This ensures complete customer satisfaction. Africa & Middle East Adventure Culture Golf Honeymoon Wellness

24 Africa & Middle East Namibia ATC has been a leading inbound tour operator for Southern Africa for over 15 years and the first ISO 9001:2008 Certified tour operator in South Africa. Our professional and inspiring services cover all travel segments from the independence and freedom of a selfdrive, to the detailed and structured itinerary of a guided tour. Our suppliers are carefully selected for their quality and safety standards and when designing travel packages, we focus on our clients individual demands, to ensure that we exceed our guests expectations. Our local experts Adventure Honeymoon Safari Wedding

25 South Africa ATC has been a leading inbound tour operator for Southern Africa for over 15 years and the first ISO 9001:2008 Certified tour operator in South Africa. Our professional and inspiring services cover all travel segments from the independence and freedom of a selfdrive, to the detailed and structured itinerary of a guided tour. Our suppliers are carefully selected for their quality and safety standards and when designing travel packages, we focus on our clients individual demands, to ensure that we exceed our guests expectations. Africa & Middle East Adventure Culture Our local experts Golf Honeymoon Safari Wedding Wellness

26 Africa & Middle East Egypt We have extensive coverage across Egypt including eight offices covering twenty four destinations. We have dedicated teams to cater for a wide varity of tailormade products and services to ensure the most exciting programmes and comprehensive destination services are availble. We offer thirty eight tour programmes and handle over a million passengers a year. Our local experts Adventure Culture Golf Religion Cruises Sport

27 Adventure Culture Deluxe Honeymoon Nature Safari Wedding Tanzania ARP Travel Group is widely recognised as the leading DMC in East Africa. Our network of companies, consisting of Alpha Travel in London, Pollman s Tours and Safaris in Kenya and Ranger Safaris in Tanzania offer a seamless operation in this region. With a large modern fleet of safari vehicles, we have the ability to cater for a variety of needs. We also have specialised teams designing programmes for weddings, honeymoons, bird watching and even sport training safaris. The company has grown to become one of the leading and most respected travel companies in East Africa. Our local experts Africa & Middle East

28 Africa & Middle East Kenya ARP Travel Group is widely recognised as the leading DMC in East Africa. Our network of companies, consisting of Alpha Travel in London, Pollman s Tours and Safaris in Kenya and Ranger Safaris in Tanzania offer a seamless operation in this region. With a large modern fleet of safari vehicles, we have the ability to cater for a variety of needs. We also have specialised teams designing programmes for weddings, honeymoons, bird watching and even sport training safaris. The company has grown to become one of the leading and most respected travel companies in East Africa. Our local experts Adventure Deluxe Honeymoon Nature Wedding Safari

29 Mauritius We endeavour to provide our clients with a carefree and relaxed experience on our paradise island and ensure the highest quality of service. We strive to ensure that our clients have a memorable holiday experience with SummerTimes. We are the leader in the Mauritian tourism sector. We offer a wide range of services from nature and culture tours to local encounters with people from our island. Africa & Middle East Adventure Culture Golf Nature Wedding Our local experts

30 Africa & Middle East Israel In terms of professionalism and the quality of services provided, we are considered among the most successful inbound operators in Israel. We have a wealth of experience in the tourism industry and many assets of an established organisation, such as security, reliability, quality and competitive prices. Whether your clients are looking for a pilgrim or study tour, or even a wellness trip, we are able to customise an itinerary that will best suit their needs. Our extensive knowledge of the destination, expertise and dedication to maintain the highest standards ensuring your clients have an unforgettable journey. Our local experts Adventure Culture Education Religion Wellness

31 Jordan Over the last thirty-four years, Travco Travel not only specialised in beach holidays, but a multitude of facilities and services within the travel, tourism and hospitality sector across Egypt and the Middle East. We are a comprehensive DMC offering a whole host of diverse and unrivalled travel services in Jordan. We specialise in tailor-made holidays, groups, series, cruises, adventure, responsible and volunteer tourism, eco-tourism and pilgrimage tours. We cater to our guests needs ensuring that our programmes are designed to create unforgettable memories. Africa & Middle East Adventure Culture Education Nature Religion Wellness Our local experts

32 Africa & Middle East U.A.E. Over the last thirty-four years, Travco Travel not only specialised in beach holidays, but a multitude of facilities and services within the travel tourism and hospitality sector across Egypt and the Middle East. Established in 1998, Travco Dubai is one of the most established destination management companies in the gulf region. We handle an extensive programme of excursions, special interest groups and bespoke arrangements for all our clients. We manage our own desert campsite and feature our own fleet of vehicles ranging from 4WDs to limousines. Our local experts Adventure Culture Golf Safari Sport

33 Oman Over the last thirty four years, Travco Travel not only specialised in beach holidays, but a multitude of facilities and services within the travel, tourism and hospitality sector across Egypt and the Middle East. With our vast experience and reputation of the group within the region, we can pride ourselves on our innovation and superior service. We offer tailor-made packages, stunning beach resorts, exciting excursions and bespoke programmes to suite all the needs and varied interests of our clients. In addition, we manage a new fleet of vehicles consisting of 4WD land cruisers and limousines. Africa & Middle East Adventure Culture Nature Sport Our local experts

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35 Europe Europe Destination Contact Phone Andorra Miriam Aman Bulgaria Plamen Katzarov Croatia Natasha Dunderovic Cyprus Antje Papageorgiou Greece George Dimas Italy Mario Barbato Malta Robin Oakes Portugal Duarte Correia Spain Antonio Ros Turkey Metin Girgin

36 Europe If the notion of Europe existed at all, it was composed of its very differences, as a delicate unity of differences. Gerard Delanty

37 Portugal Europe Adventure With its mild climate, 3000 hours of sunshine per year and 850 kms of splendid beaches bathed by the Atlantic Ocean, Portugal is the perfect holiday destination all year round. This is a country that has the oldest borders in Europe, with an exceptional range of different landscapes, lots of leisure activities and a unique cultural heritage, where tradition and modernity blend together in perfect harmony. Its superb cuisine, fine wines and hospitable people make this a tourist paradise of the highest quality. We never remain static. As the leading DMC in Portugal we know we have to stay fresh, agile and alert to drive success for our customers and create memorable experiences. We continuously develop new product lines and are currently situated in 5 local offices in Portugal. Culture Deluxe Golf Nature Wellness

38 Europe Spain Sun and beach can certainly be had along the country s south coast and islands, but Spain s natural beauty extends to many different terrains. Offering a strong partnership in destination management by fully utilising the expert local knowledge, creativity and professionalism of our employees. We provide added value to the client, tailor-made solutions, creative experiences and a wide range of services that will exceed all expectations. Our comprehensive portfolio of products and services make visiting Spain an unforgettable travel experience. We continuously develop new product lines and offer services in more than 20 local destination offices. Adventure Culture Gastronomy Golf Nature Wellness

39 Andorra Europe Adventure Tucked away in the eastern Pyrenees, the tiny Principality of Andorra is a land of narrow valleys and mountainous landscapes. Andorra s pretty villages and hamlets dotted along the main road that traverses the country are filled with Romanesque churches and houses built in the local style. The few found away from the main road are even more unspoilt, and provide spectacular views across the rugged countryside. With 15 years of experience in Andorra we are leaders in assistance to our clients and we have an excellent relationship with suppliers. Gastronomy Honeymoon Nature Sport Wellness

40 Europe Italy We cover the entire Italian territory as an incoming tours specialist. With our professional image and reputation, we strive to continuously exceed clients expectations with different specialised themed round-trips for groups or FIT s. These specialised groups and FIT s not only include the wedding and deluxe sector, but many more. With offices throughout Italy, we have developed excellent relationships both with suppliers and clients alike. This in turn translates into reliable services, quality conscious operations and a competitive commercial edge. Our local experts Culture Deluxe Education Gastronomy Honeymoon Religion Wedding

41 Malta Europe With today s independent travellers, no two customers are ever alike; your customers want something different, specialised and created especially for them. That s why we are your ideal partner in destination management. We have the preferred partner relationships and the dedicated staff to cater for all the different market sectors. Our passion for quality and service has resulted in steady growth within our company and an excellent reputation across the Maltese Islands. We are not only your local experts in special interest tourism, but also specialists in wedding organisation throughout the Maltese Islands. Adventure Culture Education Wedding Our local experts

42 Europe Croatia Offering a strong partnership in destination management by fully using the competence, quality, creativity and reliability of our employees. Gulliver Travel is about providing added value to the client, tailor-made solutions, creative experiences and a wide range of services that will exceed all expectations. We offer a comprehensive variety of products and services that make visiting Croatia and its neighbouring countries an unforgettable travel experience. We continuously develop new product lines and are currently situated in 6 local offices within the region. Our local experts Gastronomy Religion Wedding Adventure Culture Deluxe Nature Cruises Wellness

43 Greece Europe We have been operating in Greece for over 50 years and today we are the leading tourism company in the country. We serve approx. 2 million customers from more than 20 source markets. We offer services across the entire value chain of tourism, such as transfers, excursions, groups & roundtrips, services for international cruise operators, airline services, weddings, congresses & events as well as customised tailor made products, aiming at making travel experiences special. Adventure Culture Deluxe Gastronomy Nature Religion Wedding Wellness

44 Europe Bulgaria Bulgaria s spectacular mountains, swathe of golden beaches and vibrant cities have begun attracting hordes of eagereyed tourists over the past few years - a dramatic change to how the country was a mere 10 years ago. In fact, Bulgaria has been through mammoth changes in the last few years, with many of the cities and resorts undergoing construction booms galore, tempting buyers from Western Europe with relatively cheap property and stunning landscapes. Our wide range of products and services are offered by our experienced team, adding value to our clients and our suppliers. Culture Education Gastronomy Nature Wellness

45 Turkey Europe We are the leading DMC in Turkey and are operating with more than 4,000 travel agencies and approximately 250 brands internationally. We are well known for our professionalism, creativity and reliability among the most successful DMC s of Turkey. With this common reputation and 37 years of experience we are proud to say that with us the results will always be success. Adventure Gastronomy Golf Nature Sport Wellness

46 Europe Cyprus Proven through our continual efforts to provide our clients with the most creative and innovative product ideas and services, branch network, high quality transport fleet and multi-lingual professional personnel; we are the ideal partner for travel professionals seeking quality destination management. We know how better travelling can be once you find the people you can trust and our knowledge of this has provided a clear and focused strategy of maintaining market leadership in our specialised fields of activity. Our local experts Culture Education Honeymoon Nature Sport Wedding Wellness

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51 Asia Pacific Asia Pacific Destination Contact Phone Bhutan Randhir Brar Cambodia Daniel Gregori +66 (0) China Kiki Cheng china@destinationservices.com +86 (0) India Nitin Sangary india@destinationservices.com Indonesia Marlies van den Berg indonesia@destinationservices.com Malaysia Steffanie Tan malaysia@destinationservices.com Maldives Aasif Razik maldives@destinationservices.com Nepal Subodh Rana nepal@destinationservices.com Singapore Adrian Wong singapore@destinationservices.com Sri Lanka Darell De Crusz srilanka@destinationservices.com Thailand Daniel Gregori thailand@destinationservices.com +66 (0) Vietnam Daniel Gregori vietnam@destinationservices.com +66 (0)

52 Asia Pacific Asia journeys through time and space, a marvel to the vestige of the past. Discover the landscapes of the East and the blue lagoons of the Pacific.

53 China Asia Pacific We pride ourselves on sharing our fascination of China with all of our clients. We have set ourselves apart from all of our competitors. This has been achieved through our extensive knowledge of our destinations and the expertise our multilingual team has in responding to our clients growing demands. With our local headquarters in Beijing, our company is ideally located and equipped to organise travel arrangements to just about every place and region in China, Hong Kong and Macao. We specialise in custom-made tours and have a wide portfolio of city tours and special interest programmes. Adventure Culture Education Nature Our local experts

54 Asia Pacific India Le Passage to India is an award winning travel group and the country s premium destination management company. The group consists of several specialised business units to cater for the various travel segments including luxury travel, adventure, educational trips and wellness holidays. We are covering the whole of India with 23 offices in prime locations. We are committed to providing quality services with immaculately planned trips that reflect our years of hands-on experience and in-depth product knowledge. We endeavour to continuously innovate and launch various unique products. Our local experts Adventure Culture Deluxe Education Golf Religion Safari Volunteer Wellness

55 Maldives Asia Pacific We are the leading destination management company in the Republic of Maldives. We have formed a strategic alliance with Aitken Spence Travels Ltd, the leading destination management company in Sri Lanka. Starting from the very first inquiry, we have holiday advisers working around the clock and advising our clients on what best suits their budget. From airport representatives to transfers, our priority is to guarantee peace of mind and make sure our client s expectations are always exceeded. Deluxe Honeymoon Sport Wedding Our local experts

56 Asia Pacific Nepal We provide a complete package of destination management services in Nepal. Our strengths have been enhanced through our strategic alliance with India s leading and award winning company Le Passage to India. We are well known for the high quality of our services, and pride ourselves on the excellent reputation we ve established. We offer cultural, special interest, spiritual, spa & wellness tours, adventure travel and trekking in addition to other destination management services. Our local experts Adventure Culture Deluxe Golf Religion Safari Volunteer Wellness

57 Sri Lanka Asia Pacific Aitken Spence Travels is equipped with the finest resources and proven abilities to offer the best value propositions to our partners. We are the only travel company to win the Presidential Award for the Best Destination Management Company for three consecutive years. Our comprehensive range of services includes planning and executing unique tours and holidays that are customised to our partners diverse requirements. Every decision we make is led by our corporate philosophy: Realise the dreams of our partners and their customers. Adventure Culture Deluxe Education Nature Sport Wellness Our local experts

58 Asia Pacific Bhutan Our deep local knowledge allows us to create unforgettable experiences for our clients. Our strengths have been enhanced through our strategic alliance with India s leading and award winning company Le Passage to India. We are one of the leaders in the Bhutanese tourism industry. With the extensive range of tours and treks that we offer, we are able to provide creative and flexible solutions adapting all of our services to meet our customers needs. Our wide range of product includes cultural tours, adventures and special interest tours. Our local experts Adventure Culture Wellness

59 Indonesia Asia Pacific Adventure Culture Deluxe Golf Like exotic beads strung across the equator, Indonesia is an enchanting archipelago of gentle breezes carrying scents of spices and flowers, and clear blue seas lapping pristine beaches. Beneath the waves, divers are entranced by the ocean s riches, and inland, dramatic volcanic ranges tower above a green mantle of terraced hillsides and lush rainforest. Our local expertise and vast knowledge of Indonesia, makes us a DMC leader within the leisure industry in Indonesia. We can provide a selection of travel opportunities and experiences that will meet the needs of all our partners and satisfy our mutual customers. We are supporting big tour operators as well as individual travellers. Honeymoon Nature Safari Wedding Wellness

60 Asia Pacific Thailand Each year Thailand is discovered by millions of visitors, drawn to its pristine beaches and aquamarine seas, as well as its rich culture, glitzy shopping malls, chic boutiques and colourful markets crammed with bargains. We are leaders within the tourism industry in Thailand. We offer a quality and reliable service in the leisure markets. Our goal is to provide a comprehensive selection of travel opportunities and experiences and to meet all our partners needs. Our clients include some of the world s largest tour operators, travel agents and airlines. Adventure Culture Deluxe Golf Honeymoon Nature Cruises Wedding

61 Malaysia Asia Pacific Malaysia is one of the rising stars of South-East Asian tourism, a nation looking to the future while cherishing the ways of the past. Centuries of trade combined with a vibrant mix of Malay, Chinese, Indian and tribal influence have created a mix of peoples and culture that make it a colourful and intriguing place to visit. We provide professional destination management services in the leisure markets. We experts in creating holidays with the right mix of activities and leisure that will bring you on an exciting journey that showcases our destination. Adventure Culture Gastronomy Golf Nature

62 Asia Pacific Cambodia Beloved by backpackers and boasting some of the most awe-inspiring historical remains on the planet, Cambodia is a kingdom of wild jungle, steamy cities and a past that s equal parts inspiring and saddening. We are leaders for quality and reliable services within the leisure industry in Cambodia. Our goal is to provide a comprehensive selection of travel opportunities and experiences and to meet all our partners needs. Our clients include some of the world s largest tour operators, as well as individual travelers. Adventure Culture Deluxe Golf Honeymoon Nature Cruises

63 Singapore Asia Pacific Culture Cultural melting pot and dazzling example of the region s economic successes, wealthy Singapore assails the senses of the first time visitor. The former British trading post and colony has carved a unique niche for itself in its two short centuries of existence, nowadays offering a vivid combination of ultra-modern skyscrapers, remnants of tropical rainforest and colourful ethnic urban areas, each with a character very much of their own. We are a product of decades of experience providing creativity to our partners. Established in 1980, we offer the best service, understanding of individual needs and local expertise for the global traveler. Deluxe Golf Honeymoon Wedding Wellness

64 Asia Pacific Vietnam Vietnam is an utter assault on the senses; it is at once dizzying, frenetic and fascinating. Yet it is lovable. The Vietnamese are friendly and endlessly generous, and travelling the country is nothing but a delight. Our goal is to provide a comprehensive selection of travel opportunities and experiences and to meet all our partners needs. Our clients include some of the world s largest tour operators, as well as individual travelers. Adventure Culture Deluxe Education Golf Honeymoon Nature Cruises

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