RAISING THE PROFILE ANNUAL CONVENTION OCT. Delegate Registration Brochure. Registration Available until 30 June 2018.

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1 Earlybird Registration Available until 30 June 2018 ANNUAL CONVENTION OCT. Delegate Registration Brochure RAISING THE PROFILE RACV Royal Pines Resort Gold Coast, Queensland

2 Convention Organising Committee Mr Mike Higgins Ms Lea Vesic Captain John Holmes Ms Michelle Bye Contact Details For all queries regarding registration, please contact: RAAA Annual Convention 2018 Secretariat Suite 348, St Kilda Road Towers 1 Queens Road, Melbourne VIC 3004 T: E: raaa@encanta.com.au

3 INVITATION The Regional Aviation Association of Australia (RAAA) National Convention is highly regarded as the premier annual aviation event and attracts key industry leaders, regional operators, technical experts, manufacturers and suppliers. The Department of Infrastructure, Regional Development and Cities, CASA, Airservices Australia and other Government bodies are well represented and contribute significantly to the program. Importantly, the event is open to members and non-members providing a tremendous benefit to the industry as a whole. The RAAA 2018 National Convention will be held at the RACV Royal Pines Resort on the Gold Coast from October Holding the Convention at RACV Royal Pines on the Gold Coast has many benefits: Only 25 minutes from the Regional Airport, Coolangatta Only 60 minutes from the International Airport, Brisbane A Championship golf course for the RAAA Golf Challenge Home of the Australian PGA All social functions will be held on site, and yet will all have a totally different feel The Convention sessions and trade show are all held within the same building, in adjoining areas, making it very easy to move between the sessions and trade show Availability of a large amount of single accommodation on and off site It s family friendly with many activities onsite and easily accessible offsite; Australia s famous theme parks are only 30 minutes away The format of the Convention will change this year, commencing on Wednesday with a round of golf, followed by the Welcome Function. Thursday will include speaking sessions and the tradeshow opening, concluding with the Gala Dinner and Scholarship Awards. Friday will include speaking sessions, workshops and the tradeshow. We welcome your attendance as a delegate at this important event. Jim Davis Chairman, RAAA 3

4 WHO WILL ATTEND? In recent years the RAAA Annual Convention has attracted 330+ delegates from throughout Australia and overseas, including: Pilots Engineers Aviation Management Students Industry technical and operations experts Researchers and academic staff Equipment and chemical suppliers Health and safety, environmental and sustainability specialists Regulatory, community and other interest groups Manufacturers Aviation industry product and service suppliers 2018 SCHEDULE Speakers will include senior executives from the following organisations: Aircraft Noise Ombudsman Airservices Australia Association of South Pacific Airlines Australian Transport Safety Bureau Bureau of Meteorology Boeing Flight Services Australia Civil Aviation Safety Authority In Motion Aero PTY LTD QANTAS University of Southern Queensland 4

5 PROGRAM OUTLINE This Program is subject to change. Please visit the Convention website for updated information regarding the Program. Wednesday 24 October :00-17:00 Exhibitor Bump-in, Tradeshow Hall 11:30-17:00 RAAA 18 Hole Golf (Briefing 11:30, tee off 12:00) 17:30-19:30 Welcome Reception including Matt Hall Racing Flying Display commencing 17:40 Thursday 25 October :00-09:05 TOPIC 09:05-09:25 TOPIC 09:25-10:10 TOPIC 10:10-10:15 TOPIC Housekeeping Mike Higgins, CEO, RAAA Convention Welcome Jim Davis, Chairman, RAAA Kate Munari, Former Royal Australian Navy Helicopter Pilot Tradeshow Opening (Introduction to Tradeshow) Mike Higgins 10:15-11:00 Tradeshow Opening & Exhibition - Morning Tea 11:00-11:40 TOPIC 11:40-12:00 TOPIC 12:00-13:00 TOPIC George Faktaufon, CEO, Association of South Pacific Airlines Shane Carmody, Director Aviation Safety, Civil Aviation Safety Authority Keynote Speech Rob Redenbach, Communication Specialist, Former FBI and Body Guard for Nelson Mandela 13:00-14:00 Lunch & Networking / Tradeshow Exhibtion 14:00-14:40 TOPIC 14:40-15:20 TOPIC 15:20-16:00 TOPIC Paul Bates, Head of Aviation & Logistics University of Southern Queensland Marilyn Andre, Senior Manager, Boeing Flight Services Australia Captain Matthew Gray, Head of Training & Checking, QANTAS Flight Training 16:00-16:30 Afternoon Tea / Tradeshow Exhibition 16:30-18:00 Tradeshow Exhibition Area / Free time 18:00-18:30 Pre-Dinner Drinks 18:30-22:00 Gala Dinner, Royal Benowa Ballroom 5

6 Friday 26 October :00-09:10 TOPIC 09:10-09:50 TOPIC 09:50-10:30 TOPIC Conference Overview Mike Higgins Hon Michael McCormack MP Will Stamatopoulos, Managing Director, In Motion Aero PTY LTD 10:30-11:20 Morning Tea / Tradeshow Exhibition 11:20-11:40 TOPIC 11:40-12:20 TOPIC 12:20-12:40 TOPIC 12:40-13:00 TOPIC Dr. Brett Anderson, General Manager Aviation, Land and Maritime Transport, Bureau of Meteorology Narelle Bell, Aircraft Noise Ombudsman at Office of the Aircraft Noise Ombudsman Jason Harfield, CEO, Airservices Australia Greg Hood, Chief Commissioner, Australian Transport Safety Bureau 13:00-14:30 Lunch & Networking / Tradeshow Exhibition 09:15-10:15 TOPIC 10:30-12:00 TOPIC 14:30-16:00 TOPIC 14:30-16:00 TOPIC 14:30-16:00 TOPIC 16:00-16:30 Afternoon Tea / Tradeshow Exhibition and Raffle Draw 16:30-16:40 Tradeshow Closing Ceremony - Exhibition Stage Area 16:40-18:00 Free Time 18:00-22:00 Evening Function Safety Differently (A) Sidney Dekker Safety Differently (B) Sidney Dekker Workshop 1: Young Aerospace Professionals Speaker Panel TBC Workshop 2: CASR PART 135 Speaker Panel TBC Workshop 3: CASA & ATSB Emerging Safety Trends Speaker Panel TBC This program is subject to change. 6

7 SOCIAL PROGRAM Golf The 27 hole golf course at RACV Royal Pines allows for three unique 18 hole combination golf courses, including a recently redesigned championship course which hosts the Australian PGA Championship. The Golf Course at RACV Royal Pines has also recently been nominated Australia s Best Golf Hotel 2017 by the World Golf Awards. There will be a shotgun start for our 18 holes at 12:00pm. We will play to Ambrose Rules. Golf Registration Entitlements: Lunchbox (to take on golf cart) Green fees 18 holes Golf cart Welcome Reception Delegates and exhibitors are invited to the Welcome Reception to be held on the pristine lawns of the RACV Royal Pines Resort. This is an opportunity for us to welcome you to the Convention and for you to meet and mingle with other participants. Delegates must specify their attendance in order to secure their place. Please indicate your intention to attend when registering for the Convention. RAAA Gala Dinner The social highlight of the Convention. Enjoy some of Queensland s finest food and beverages, while being entertained throughout the night with live music and dancing. This year we are raising the profile of the generosity of our sponsors and scholarship providers to the next generation of aviation professionals. Delegates must specify their attendance in order to secure their place. Please indicate your intention to attend when registering for the Convention. Date: Wednesday 24 October 2018 Venue: Meet at RACV Royal Pines Tee s Clubhouse at 11:30am Time: 11:30 17:00 Briefing: 11:30 Tee-off: 12:00 Cost: $85 per person Dress: Players must be dressed in neat, casual attire and a collared shirt is compulsory. T-shirts, singlets and thongs are not permitted on the course. Royal Pines Resort is a soft spike course and no metal spikes are permitted. Clubs and shoes can be hired at an additional cost. Date: Wednesday 24 October 2018 Venue: Concert Lawns, RACV Royal Pines Resort Time: 17:30 19:30 Matt Hall Racing Flying Display commencing 17:40 Cost: Included in full Convention registration fee Additional tickets: $110 Dress: Smart Casual (i.e. shirt with collar jacket and tie not necessary) Date: Thursday 25 October 2018 Venue: Royal Benowa Ballroom, RACV Royal Pines Resort Time: Pre-Dinner Drinks: 18:00 18:30 Dinner: 18:30 22:00 Cost: Included in full Convention registration fee Additional tickets: $200 Dress: Lounge Suit (Jacket and Tie) 7

8 REGISTRATION INFORMATION Registrations can be made by completing the online form available on the Conference website Visit the registration page and follow the prompts to complete the registration details as requested. We suggest that you print a copy of your registration prior to submission. Click here to register Registration Fees Please note: All fees and prices are in AUD and inclusive of GST. Earlybird until 30 June 2018 Regular 1 July onwards RAAA Member Registration $650 $750 Full Registration Group RAAA Member Registration $700 $700 Non Member Registration $1,236 $1,440 Group Non Member Registration $1,340 $1,340 Day Registration RAAA Member Day Delegate Thursday or Friday $300 $300 Non RAAA Member Day Delegate Thursday or Friday $515 $515 Registration Entitlements Full Registration Day Registration One ticket to the Welcome Reception (Wednesday)* 4 8 One ticket to the RAAA Gala Dinner (Thursday)* 4 8 Attendance at all program sessions and exhibition 4 (Thursday & Friday) 4 (on nominated day) Name badge 4 4 Convention bag 4 4 Convention program handbook 4 4 Morning tea Lunch Afternoon tea * Attendance must be nominated upon registration 4 (Thursday & Friday) 4 (Thursday & Friday) 4 (Thursday) 4 (on nominated day) 4 (on nominated day) 4 (Thursday only) Cancellation Policy Deadline: Wednesday 15 August 2018 Cancellations must be made in writing to the Convention Secretariat. Cancellations received by Wednesday 15 August 2018 will receive a refund less a $200 administration fee. Cancellations received after Wednesday 15 August 2018 will not receive a refund. The RAAA will consider cancellations of registration under exceptional circumstances. Refunds will not be granted on failure of visa application however, substitute delegates will be accepted. Liability In the event of industrial disruption or other unforeseen circumstances, the Host, Organizing Committee and Encanta Event Management accept no responsibility for loss of monies incurred by delay or cancellation. Payment Policy Payments can be made via Visa, MasterCard or American Express. 8

9 ACCOMMODATION The Convention Secretariat has confirmed rooms in selected hotels for the benefit of delegates. You are encouraged to secure your accommodation through the Convention Secretariat to ensure that you receive the negotiated competitive rates. Rooms are limited and are on a first come first served basis and payment. Accommodation at RACV Royal Pines Resort includes king and twin rooms, corner spa suites with views of the golf course or the hinterland, executive suites with access to the exclusive Executive Lounge and two-bedroom family suites. All rooms and suites include wide-screen televisions, individually controlled air-conditioning, inhouse movies, desk, tea and coffee facilities, a mini-bar, an in-room safe and complimentary newspaper. RACV Royal Pines Resort Ross Street, Benowa (Convention Venue) 5 Stars Check in: 2:00pm Check out: 11:00am Cost per night Mountain View Twin Room $205 Superior King Room $205 Superior Twin Room $205 Superior Spa Suite $280 These rooms will sell out quickly BOOK NOW 9

10 GOLD COAST QUEENSLAND The City of the Gold Coast, boasts 42 kilometres of stunning beaches stretching from Southport in the north to Coolangatta in the south, with a lush subtropical back-drop in the Gold Coast hinterland. This beautiful scenery combination is often described the green behind the gold. Surfers Paradise with its towering skyline and beachfront esplanade forms the hub of the city. Situated only an hour s drive from Brisbane, Queensland s State capital, this international city offers a multitude of man-made and natural attractions and some of Australia s best surfing beaches. With almost 300 days of sunshine each year and an average winter maximum of 20 C and average summer maximum of 28 C, making the Gold Coast a great location for delegates to relax and extend their stay. Useful links

11 DISCOVER QUEENSLAND Theme Parks Dreamworld One of the Gold Coast s must-do attractions, Dreamworld offers hectares of thrill rides, variety shows and animal attractions. The theme park also encompasses Wiggles World, Tiger Island, Flow Rider, an Australian Wildlife Experience, AVPX Alien v Predator v YOU combat zone and the V8 Supercars Redline. Dreamworld Parkway, Coomera, Gold Coast Paradise Country - Stockmen Show Paradise Country is an Australian farm experience for all the family located on the Gold Coast right behind the theme parks Wet n Wild Water World and Warner Brothers Movie World. Watch the sheep shearing or the stock horses and sheep dog shows. Feed the chickens in the farmyard or get up close to the kangaroos and other wildlife. Enjoy a billy tea & damper and then sit down to an Aussie BBQ lunch. You can experience the Australian outback way of life all just 30 minutes from the Gold Coast. Pacific Motorway, Oxenford, Gold Coast Bookings and Information: Sea World A marine wildlife extravaganza, Sea World allows you to get up close and personal with polar bears, seals, dolphins and even sharks. Rides and attractions include Polar Beach Shores, Waterski Wipeout show, Sesame Street Beach, Cartoon Network Beach and the 4D animated Planet SOS environmental experience. Seaworld Dr, Main Beach, Gold Coast Bookings and Information: Warner Brothers Movie World Renowned as Hollywood on the Gold Coast, Warner Bros. Movie World is an experience like no other offering a thrilling range of rides and attractions from all of your favourite movies. Whether it s the high speed Superman Escape, DreamWorks Shrek 4D Adventure, Lethal Weapon, Wild West Falls or Scooby Doo Spooky Coaster there s a fun and exciting adventure just for you. Pacific Motorway, Oxenford, Gold Coast Bookings and Information: Wet n Wild Water World Australia s premier water park, Wet n Wild Water World is a splashtacular day of slip and slide fun. Attractions range from the relaxing Calypso Beach and children s Buccaneer Bay to the Giant Wave Pool, one of the first wet roller coasters in the world and the high speed Whirlpool all patrolled by lifeguards. Pacific Motorway, Oxenford, Gold Coast Bookings and Information: WhiteWater World The world s most advanced water park, WhiteWater World adjoins Dreamworld and offers some of the most cutting edge water based attractions. Fun for all ages Wiggle Bay offers an Aussie beach haven while The Wedgie offers a power slide and plenty of adrenaline pumping thrills, spills and extreme slides. Dreamworld Parkway, Coomera, Gold Coast Currumbin Wildlife Sanctuary Amazing Australian wildlife, you can cuddle a koala; feed a friendly kangaroo, experience the wild lorikeet feeding, free-flight bird show and Australiana sheep shearing. Witness Aboriginal presenters perform didgeridoo and dancers shows, test your physical ability on the Adventure Parc High Ropes Course, an exhilarating 80 challenge tree-tops ropes course, let the kids loose on Wild Island, the fun-filled outdoor adventure playground and see their wonderful vets in action within the Wildlife Hospital precinct. There is nothing like holding a koala and feeding the kangaroos at the Gold Coast s first and most loved major tourist attraction! Gold Coast Hwy, Cnr Tomewin St, Currumbin, Gold Coast

12 Natural Attractions and National Parks Tree Top Walkway O Reilly s Tree Top Walk allows you to walk through a canopy of flowering and fruiting trees covered by vines whilst you explore the epiphytic orchids and ferns surrounded by the many birds and animals that inhabit the tree tops. The Tree Top Walk, was the first of its kind in Australia, is 180 metres in length and is made up of nine suspension bridges, with much of the walkway being 15 metres above the ground. Profiles depicting the rainforest flora close by have been placed along the walkway to assist visitors in identifying the plants in the immediate vicinity. Two observation decks have been constructed in a Strangler Fig above the walk way, the highest one being 30 metres (approximately 110 feet) above the ground. The Tree Top Walk is a unique and innovative structure that gives visitors what can only be described as an exhilarating experience - a chance to observe life in the rainforest canopy at close range for the first time in their lives. Free of charge and there is no age or height restrictions for this activity. However, parental guidance of young children during the climbing aspect of the activity is recommended. Lamington National Park Green Mountains Section, Canungra Tamborine Rainforest Skywalk Tamborine Rainforest Skywalk is a one and a half kilometre rainforest walking experience which inlcudes the Skywalk Bridge (steel-structured), the 40 metre Skywalk Cantilever (steel-structured) and the Cedar Creek Viewing Platform, joined by a winding pathway along the canopy floor. Accessible directly from the Eco centre, the walk showcases the pristine beauty of the lush rainforest in a safe and exciting way. The whole experience takes approximately 45 minutes at a leisurely pace and begins and ends at the main centre. The main centre includes, the Eco Centre, bus parking, gift shop, cafe and toilets. Located in the beautiful Gold Coast Hinterland, the Skywalk is 45 minutes from Surfers Paradise and 60 minutes from Brisbane International Airport. 333 Geissmann Drive, Tamborine Mountain Road, North Tamborine, Gold Coast Burleigh Heads National Park A wild, natural headland in the heart of the Gold Coast offers walks along the rocky foreshore and through rainforest, and the chance to see whales in spring and seaeagles soaring along the coast. At Burleigh Head, where ancient volcanic columns meet the sea, this park features rainforest, eucalypt forest, pandanus groves, tussock grassland, coastal heath and mangroves. Its northern side is one of Australia s most famous surfing point breaks. Walk the Ocean view walk around the rocky headland from Tallebudgera Creek and look at the tumbled masses of six-sided basalt columns. Explore the Rainforest circuit, wandering through a living museum of plants, and watch for humpback whales from Tumgun lookout in winter and spring. See Australian brush-turkey nesting mounds, seabirds and water dragons. Picnic on Burleigh foreshore or relax on Echo Beach. Goodwin Terrace, Burleigh Heads, Gold Coast Tamborine Mountain Glow Worm Caves Tamborine Mountain Glow Worm Caves are located at Cedar Creek Estate. Come underground on a journey through the spectacular man-made caves! The caves consist of two large chambers interlinked by tunnels. The first chamber is the presentation cave, where you will be shown an audiovisual display on glowworms and the construction of the caves. This chamber is complete with very realistic formations (speleothems), such as stalagmites and stalactites, water features and flow stone. From this stunning cave, you will be guided through the magical glow-worm cave, filled with thousands of glowing glow-worms! The experience is one you have to see to believe! Hartley Road, North Tamborine, Gold Coast

13 Tours and Activities Whales in Paradise Gold Coast Whale Watching Pty Ltd Gold Coast Whale Watching with Whales in Paradise. Whales in Paradise are the original Gold Coast Whale Watching company and the only whale watch operation whose cruises depart from the heart of the Gold Coast in central Surfers Paradise. The crew have a combined whale watch experience of over 15 years and are dedicated to providing their guests the closest Gold Coast Whale Watching encounter possible. The vessels are purpose built and specifically selected for whale watching. They are modern, large and spacious with Whale and Dolphin friendly design features. This provides guests with the ultimate uncrowded Gold Coast Whale Watching experience. Whales in Paradise boats a 100 per cent Daily Sightings Record (Guaranteed Whale Sightings or Free Return Cruise). Enjoy the small groups and personalised services that they have to offer. Included is a scenic route through the Gold Coast Waterways, valued at AUD45.00, where you can see the homes of the rich and the famous with commentary. The water level viewing deck provides the closest whale watching experience. Walk around the decks, where there is a guaranteed railside position - perfect for photos. 23 Ferny Ave, Surfers Paradise Hot Air Balloon Gold Coast Don t miss out and book well in advance this is Australia s most popular balloon ride with a delicious champagne breakfast at O Reilly s Vineyard Grand Homestead and free wine tasting at Canungra Valley Vineyard plus included in each ticket are door to door transfers from anywhere in Surfers Paradise, Broadbeach, Main Beach, that s hundreds of Gold Coast accommodation meeting spots. Watch the sun rise over the rolling hills of the majestic Gold Coast Hinterland; enjoy sweeping views of Tamborine Mountain and Lamington National Park. To the east see the shimmering tall towers of Gold Coast city, impressive spires against the sparkling blue of the Pacific Ocean. Balloon pack up games then afterwards, enjoy a delicious hot breakfast in the gracious ambience of O Reillys Vineyard s historic Grand Homestead with its high ceilings and wide relaxing verandas, with a full selection of hot and cold breakfast choices with a glass of crisp, cold sparkling wine. Stroll the gardens or wander the Vineyard and enjoy a visit and free wine tasting at the Canungra Valley Vineyard Cellar Door. 23 Ferny Avenue, Surfers Paradise Australian Sunset Safaris Picture yourself travelling in a four-wheel drive bus along Fraser Island s beaches and rainforest tracks, swimming in a crystal clear lake with a white sandy bottom. Or how about paddling in a completely transparent kayak over sunken Moreton Island ship wrecks, seeing an abundance of fish and colourful coral through the bottom of your kayak? Or maybe picture yourself stepping off a beautiful coral cay into turquoise water, snorkelling through mazes of brightly coloured coral, seeing big sea turtles swimming slowly by as you laze in the beautiful warm water of a coral lagoon. Australian Sunset Safaris operate from the Gold Coast, Brisbane and the Sunshine Coast. They offer adventure tours to some of the most prestigious natural attractions in Queensland, ranging from one to six day adventure package tours. 101 Eurong Resort, Fraser Island

14 Southern Cross Day Tours Gold Coast Southern Cross Day Tours offers small group luxury tours from Gold Coast to various destinations including Mount Tamborine, Springbrook, Lamington National Park. Experience the Tamborine Skywalk, Glow Worm Caves, Waterfalls, Breweries, Cheese factories, Wild Bird feeding, Wineries, Nocturnal Wildlife and more. All tours are in maximum group size of 16 passengers and offer hotel pick up, free on board wifi, full commentary with a local guide. Their tours are suited for all ages. They carry all permits to National Parks and can customise for small to large family groups. 5a/3078 Surfers Paradise Blvd, Surfers Paradise IFly Indoor Skydiving Have you ever dreamt of flying? Whether you re three or 103, ifly Indoor Skydiving makes the dream of flight a reality. ifly is not just a thrill ride, but is the latest thing in action sports. Simply lean forward inside their glass tunnel into a column of air and float effortlessly into flight guided by their fully qualified instructors. Indoor Skydiving is safe for kids, challenging for adults, exciting for teens and realistic for skydivers. At a fraction of the cost of an outdoor skydive, and their all-round glass flight chamber, Indoor Skydiving is the perfect activity for the whole family! Based in the heart of Surfers Paradise, ifly Gold Coast is walking distance from all major accommodation, bars and restaurants. They are open seven days all year round Sunday through Thursday 9am to 10.30pm and Friday through Saturday 9am to 11.30pm. They have a free viewing gallery so come and check them out. Bookings are recommended so you don t miss out as they get super busy! 3084 Surfers Paradise Boulevard, Surfers Paradise Brisbane Blessed with sunny days and plenty of action, Brisbane is one of the fastest growing capital cities in the world but it is uncomplicated, laidback and fun-loving. If you re sitting inside, you re doing it wrong. Brisbane s year-round subtropical setting is best enjoyed with the grass beneath your feet and the sun on your back. Brisbane comes alive each day as the subtropical setting calls people from their beds year round to wake up and smell the coffee, soak up the sunshine and drink in the view of the winding Brisbane River. Cycle up the Brisbane River, then catch the CityCat back down. Walk through the City Botanic Gardens and dine alfresco along Eagle Street Pier. Climb the Story Bridge and abseil down the side, James Bond style. Run the 107 steps at the Kangaroo Point Cliffs or just have a barbecue overlooking the city as the sun goes down. Experience the festival buzz of South Bank, with markets, bars, restaurants, live performances and Australia s only inner-city beach providing the ultimate free playground. Watch Broadway shows and explore the museums and art galleries of the Cultural Precinct. Wander Gallery of Modern Art, Queensland Art Gallery or Queensland Museum. Discover independent dance, theatre and comedy in Fortitude Valley s eclectic performance spaces. Shop in boutique-filled inner-city boroughs each with their own special personality. brisbane 14

15 Capricorn Region Cowboys meet the beach, as Rockhampton and the Southern Great Barrier Reef collide in a mix of historic towns, national parks and sandy beaches. Release your inner explorer as you fossick for gemstones, explore the Capricorn Caves and experience world-class diving. capricorn-region Fraser Coast Whether you ve got serious sea legs or prefer to keep your feet on dry sand, the Fraser Coast offers the best of both worlds. Reel in a fresh fish for dinner on Fraser Island, or head out on the water to watch whales play just off Hervey Bay. fraser-coast Great Barrier Reef The Great Barrier Reef stretches over 2300kms - from Tropical North Queensland in the north, right down to Bundaberg in the south. great-barrier-reef Sunshine Coast On the Sunshine Coast, the only thing more refreshing than the water is the lifestyle. With its endless beaches, lush rainforests and easy smiles, it s a place where you will feel like a local from the moment you arrive. sunshine-coast Tropical North Queensland Tropical North Queensland fits in more untouched beauty, ancient culture and adventure within its borders than some entire countries manage to do, with the World Heritage List double-act of the Great Barrier Reef and Daintree Rainforest its most prized stars. tropical-north-queensland The Whitsundays There are islands, and then there are the 74 islands of the Whitsundays, sitting pretty in the heart of the Great Barrier Reef. The Whitsundays is home to one of the world s best beaches Whitehaven Beach. the-whitsundays Outback Queensland Nowhere else but Outback Queensland can you sleep under star-studded skies, bond with a bushman over a beer, dig for million-years-old dinosaur fossils and watch camels race against the clock. outback-queensland 15

16 GENERAL INFORMATION Child Care Please note that no official arrangements have been made for child care during the Convention. Please check with the resort you are staying at who may be able to assist you further with babysitting services during your stay. Climate The average maximum temperature in October is 26 C and the average minimum temperature is 15 C. Communication All communication with registered delegates will be by wherever an address is provided, or by fax. If you register and do not receive a confirmation by within 5 working days please contact the Secretariat Encanta Event Management: raaa@encanta.com.au Dress Convention Sessions: Welcome Reception: Gala Dinner: Insurance Smart Casual Smart Casual Lounge Suit Registration fees do not include insurance of any kind. It is strongly recommended that all delegates take out their own travel and medical insurance prior to coming to the Convention. The policy should include loss of fees/deposit through cancellation of your participation in the Convention, or through cancellation of the Convention itself, loss of airfares for any reason, medical expenses, loss or damage to personal property, additional expenses and repatriation should travel arrangements have to be altered. Neither the Convention Secretariat nor the Organising Committee will take any responsibility for any participant failing to insure. Please speak to your travel agent or airline in regard to this matter. Meals All tea breaks and lunches will be served amongst the exhibition. We recognise that some delegates may have special dietary requirements. Please advise the Convention Secretariat via the registration form or in writing should you require alternative arrangements be made on your behalf. Please Note: Dietary requirements received less than 72 hours prior to the event cannot be guaranteed. Kosher meals may be available, however please note this will be at an additional cost. Registration Desk The Convention registration desk will be open as follows: Wednesday 24 October 09:00 17:30 Thursday 25 October 07:30 17:00 Friday 26 October 07:30 17:00 Should delegates arrive at the registration desk outside of these and times and wish to collect their registration pack please contact Lea or Mike on Visitors To The Gold Coast Visas All international delegates, apart from New Zealand citizens, must obtain a Visa or Electronic Travel Authority (ETA) before travelling to Australia. Please ensure you organise your documentation well in advance of travel. If you are attending the Convention from overseas please download the Business Factsheet document which identifies the appropriate visa option, while the visa application requirements handout identifies the appropriate visa application process. Australia s Electronic Travel Authority (ETA) is an electronically-stored authority for travel to Australia for a short-term tourist or business entry. ETAs are issued within seconds of being requested through computer links between the Australian Immigration Department, travel agents, airlines and specialist service providers around the world. Over 30 countries around the world have access to the free ETA system. Meeting delegates from non-eta countries will need to obtain a Business (short stay) visa, even if some tourism activities are planned for part of the stay in Australia. It is called a 456 visa if it is issued as a label into a passport. Alternatively, you may wish to use the Visa Finder to help determine which visa you require. Details are available from your local Australian Embassy/ Consulate or visit the Australian Department of Immigration website for more information: 16

17 Travel The RACV Royal Pines Resort is 32km north of Gold Coast Airport and 80km south of Brisbane International Airport. For guests travelling from Brisbane, the Gold Coast is connected to Brisbane by rail, and Nerang Station is five minutes drive from the resort. If driving from Gold Coast Airport, follow the Pacific Highway (M1) north to exit 73 (Nielsen s Road) and take the road east over the overpass. Take the second left into Birmingham Rd, follow this over the Nerang River Bridge and then follow signs to the hotel. If driving from Brisbane, follow the Pacific Highway (M1) south to exit 71 (Nerang Broadbeach Rd). After Metricom Stadium, turn left into Ross Street and follow the sign to the overpass to enter Royal Pines Resort. There are a range of direct flights to Coolangatta airport and low cost fares available so we encourage you to explore all the options available: Qantas Jetstar Virgin Blue Tiger Coach Transfers Transfers to and from Gold Coast Airport and Brisbane City are available with a number of private operators. Scheduled transfers are available for arriving and departing passengers. Gold Coast Tourist Shuttle Services offers quick and convenient transport to Gold Coast Accommodation. The company operates airport transfers from Gold Coast Airport to most registered holiday accommodation on the Gold Coast. You can purchase online, or purchase upon your arrival at Gold Coast Airport. For reservations or enquiries please phone between 7am and 8pm every day: Visit Gold Coast Tourist Shuttle s website for a list of transfer prices. Gold Coast Tourist Shuttle and Surfside Buslines offer airport transfers, theme park transfers and 24 hour local bus travel. For more information: Taxi The taxi rank is conveniently located outside of the terminal for travellers requiring transport. For more information: Train Tel: There are frequent trains from Brisbane Central to Varsity Lakes Train Station with connections to Surfside Bus 761 then stops at Gold Coast Airport. Download the Train Timetable for the Gold Coast line here. For more information: timetables/ gold-coast-airport.pdf For assistance with your train and bus journey visit: Car Hire You ll find all of Australia s best known car rental companies located opposite the arrivals area at Gold Coast Airport. You can either book with your preferred company prior to your arrival, or shop around at the Terminal for the best deal. Car Parking The RACV Royal Pines Resort offers free of charge parking for all guests. There are open air and undercover car bays for guests to utilize. Valet parking is available at a rate of $10 per day for in house guests and $20 per day for guests not staying at their resort. Hire Cars Getting around the Gold Coast Information regarding tram, train and bus timetables is available from: Go Card is TransLink s electronic ticket to fast, easy and convenient travel. You can use it to travel on all TransLink bus, train (including Airtrain), ferry and tram services. It is an integrated system that works on trains, trams and buses. 17

18 WE LOOK FORWARD TO SEEING YOU ON THE GOLD COAST

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20 For all queries regarding registration, please contact: Michelle Bye Suite 348, St Kilda Road Towers 1 Queens Road, Melbourne VIC 3004 T: E: raaa@encanta.com.au