A Trusted and Respected Training Partner

Transcription

1 A Trusted and Respected Training Partner

2 Chairman s Message The Industry we serve Aviation and aerospace is a competitive and innovative industry that has seen many changes and faced many challenges over the last ten years. The last decade has seen almost unprecedented growth within the industry and this growth is forecast to remain steady into the future. Queensland s aviation and aerospace industry is made up of more than 900 firms, representing approximately 30 per cent of Australia s total number of aviation and aerospace firms. This makes Queensland a major hub for the industry in Australia and the Asia-Pacific region. Aviation Australia was created by the state government, on 4 October 2001, to meet the rising employment demands of a growing aviation industry in Queensland. The company is committed to building a strong alliance with industry and delivering high quality training products. Aviation Australia is now a major player in Queensland and has become recognised as a training centre of excellence for Australia s aviation training requirements. Aviation plays a key role in the Queensland economy and is an essential element of the government s four pillar economic strategy. Aviation Australia will continue to be a vital part of the aviation and aerospace industry. Aviation Australia has accomplished a great deal since 2001 and is well positioned to offer excellence in aviation training both domestically and internationally into the future. Jim Walker Chairman of the Board

3 Contents Section 1 The Queensland Aviation and Aerospace Industry 2 Section 2 Aviation Australia at a Glance 4 Section 3 Key Facts 6 Section 4 Aviation Australia s History 8 Section 5 Aviation Australia Today 12 Section 10 Employment Services 29 Section 11 Consultancy Services 30 Section 12 Training Success 31 Section 13 A Trusted Partner 36 Section 14 Aerospace Gateway to Industry Schools Program 38 Section 6 The Aviation Australia Advantage 14 Section 15 Working with the Community 39 Section 7 Technical Training 18 Section 16 Why Aviation Australia? 43 Section 8 Flight Safety Training 23 Section 17 Strategic Directions 44 Section 9 Cairns Aviation Training 26

4 Section 1 The Queensland Aviation and Aerospace Industry Aviation Australia is a vital and essential partner to the Queensland aviation and aerospace industry, having played a critical role in helping establish Queensland as a major hub for the industry in the Asia-Pacific region. Queensland s aviation and aerospace industry comprises more than 900 firms that range in size from global corporations to small and medium-sized enterprises. This represents 30 per cent of Australia s total number of aviation and aerospace firms. Activities in the Queensland aviation and aerospace industry include : International and domestic airline operation. General Aviation. Aviation education and training for Pilots, Engineers, Cabin Crew and other aviation industry staff. Research and development of emerging aviation technologies such as Unmanned Aerial Systems. Aircraft and engine maintenance, repair and overhaul. Avionics manufacture and repair. Development of aircraft structures, systems software and airframes including advanced composites. Manufacture and precision engineering. Logistics support. Queensland is home to a range of aviation companies including: Asia-Pacific Aerospace Australian Aerospace Australian Avionics BAE Systems Australia Boeing Defence Australia Boeing Training and Flight Services Boeing Research and Technology Australia CAE Australia 2 Aviation Australia

5 Frequentis Australasia GE Aviation Hawker Pacific Insitu Pacific Interturbine Advanced Logistics Jetstar Qantas Qantas Defence Services Raytheon Australia Sikorsky Helitech Singapore Flying College Tasman Aviation Enterprises Vector Aerospace Virgin Australia Aviation Australia has provided significant support to the industry since 2001, playing a key role in the growth of Queensland as one of the Asia-Pacific s strongest aviation and aerospace hubs. With more than 900 aviation and aerospace companies in Queensland, representing nearly 30 per cent of the Australian total, Aviation Australia is an essential player ensuring the supply of a skilled and productive workforce to service this industry for Queensland.

6 Section 2 Aviation Australia at a Glance Aviation Australia is Queensland s premier vocational education and training organisation specialising in aviation training. Therefore it is integral in supporting the growth of the aviation and aerospace industry in both the domestic and international markets. Since incorporation in 2001, Aviation Australia has trained or facilitated the training of over 30,000 aviation personnel for more than 150 customers, both civil and military worldwide. Aviation Australia is the largest initial Maintenance Engineering and Flight Attendant training provider in the Southern Hemisphere. Over 85 per cent of Aviation Australia s graduates are employed in the aviation industry. Importantly, Aviation Australia isn t just a training company for Engineers and Flight Attendants. We are a community that breeds interaction, education, and discussion within the aviation industry. We work with customers globally, through all stages of their training needs, and across all aspects of the aviation industry. As a company, Aviation Australia is strongly committed to innovation and the ongoing development of its training facilities, equipment and courseware. Aviation Australia is an Australian proprietary company limited by shares and registered under the Corporation s Act in Queensland on 4 October The issued share capital of Aviation Australia is four fully paid ordinary shares held on behalf of the State of Queensland by the Minister for Education, Training and Employment. The Minister appoints the Board of Directors. Aviation Australia is a not for profit organisation, with any surpluses reinvested into training. This reinvestment ensures Aviation Australia is able to support the aviation and aerospace industry through improved services, new products and increased capacity. 4 Aviation Australia

7 Aviation Australia through its services and partnerships offers: Skilling solutions for individuals wishing to work in the aviation industry. International training courses for businesses and organisations wishing to train and up-skill their workforce. Consultancy support for the aviation industry worldwide. Recognised Civil Aviation Safety Authority (CASA) and European Aviation Safety Agency (EASA) Basic and Type courses, and exams. Training rooms and equipment including narrow and wide body training simulators, maintenance training facilities and operational aircraft for practical consolidated training. A Trusted and Respected Training Partner 5

8 Section 3 Capabilities Aviation Australia s training capabilities cover basic to advanced training solutions for flight services, engineering design, aircraft maintenance and modification, component repair and overhaul, as well as ground based operations. This breadth of capabilities allows the company to provide specialised end-to-end solutions to business and individual customers. Solutions can range from full turn-key training outcomes through to tailored solutions developed under partnership programs, to the provision of a single capability such as Aircraft Type training. Aviation Australia specialises in working with customers to clearly understand their requirements and offer best-fit solutions that deliver the required outcomes within budget, schedule and personnel training constraints. Training solutions with flexible, effective and efficient outcomes have been provided for businesses in the Asia-Pacific region, the Middle East and Australia. The Company holds EASA, CASA, ISO 9001 and various regional regulatory approvals. Aviation Australia is Australia s largest basic and advanced aviation training provider. Company Strengths Customer Satisfaction Through delivering contracted quality training services and responding efficiently to a customer s views on training needs and requirements. At all times Aviation Australia believes in maintaining positive communications and engagement with a customer so that issues can be addressed. This approach has allowed the development of strong, loyal relationships with customers, partners and stakeholders. Quality Outcomes Effective and efficient training which is learner focussed and matched to the needs of industry ensuring the delivery of quality outcomes for business and individual customers. Facilities Extensive practical training facilities located in Brisbane and Cairns housing a range of fixed and rotary aircraft, and state-of-the-art aviation related training products. Innovated Solutions Working closely with customers while using Aviation Australia s significant depth of aviation training experience and knowledge to provide innovative cost effective training outcomes. International, Domestic and Regional Accreditations An extensive range of accreditations allowing Aviation Australia to deliver training that is recognised and relevant worldwide. Operational Focus Close customer consultation and output-based performance analysis allowing clear definition of customer requirements and expectations. Independent Company Allowing for teaming and partnership arrangements to provide cost effective solutions meeting customer requirements. Aviation Australia has a proven track record in delivering performance-based, turn-key aviation solutions. Program Management Committed to bringing training programs in on time and to budget, meeting customers expectations. Adaptability Solutions designed and tailored to meet customer requirements. 6 Aviation Australia

9 KEY FACTS Aviation Australia is Queensland s premier vocational education and training organisation and is integral in supporting the growth of the aviation and aerospace industry. Physical Address: 16 Boronia Road Brisbane Airport Queensland Australia 4008 Postal Address: PO Box 1038 Eagle Farm Queensland Australia 4009 Phone: Fax: Website: ABN: Year Established: 2001 Number of Employees: 123 Number of Students: Approximately 450 enrolled at any one time. 25% Domestic technical students. 25% International Business to Business technical students. 10% International Individual Fee Paying technical students. 40% Cabin Crew students. Male to Female Student Ratio: 65/35 Annual Turnover: $20,000,000 Annual Export Revenue: $7,000,000 Current Export Countries Include: Egypt, India, Japan, Malaysia, Maldives, Nepal, Oman, Papua New Guinea, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States of America, Vanuatu. Approvals Include : CASA Dangerous Goods Group D. Registered Training Provider (RTO) Australian Skills Quality Authority (ASQA). Australian Qualification Framework (AQF). Registered CRICOS Provider 02425C. CASA CAR30. CASR-Part 147. EASA Part 147. UAE GCAA CAR 147/08/201. AS/NZS ISO Approved Training Courses: Certificate II in Aviation (Flight Operations). Certificate II in Aeroskills. Certificate II in Aircraft Line Maintenance. Certificate III in Aircraft Surface Finishing. Certificate IV in Aeroskills (Avionics). Certificate IV in Aeroskills (Mechanical). Certificate IV in Aeroskills (Structures). Diploma of Aeroskills (Avionics). Diploma of Aeroskills (Mechanical). Certificate IV in Training and Assessment. Accredited Training Courses: Diploma of Aircraft Maintenance Engineering - Avionics TB2. Diploma of Aircraft Maintenance Engineering - Mechanical TB1. Course in Aircraft Maintenance Engineering for Senior School Students. A Trusted and Respected Training Partner 7

10 Section 4 Aviation Australia s History The beginning In 2001, the Queensland Government established Aviation Australia to support the growth and development of the aviation industry in Queensland. This decision was based on industry needing a skilled workforce to meet the challenges of the aviation industry in the immediate and future economic climates. In January 2002, Basic Maintenance Engineering training commenced with the first student intake. At this time, there was one building, one class and 21 staff. In 2003, the first major international client was secured through a contract signed with Dragon Air to deliver Basic Aircraft Maintenance Engineering training as part of Dragon Air s Engineer cadet program. To deliver this training, Aviation Australia was required to gain Part 147 accreditation from the Hong Kong Civil Aviation Department (HKCAD). Achieving this accreditation was a significant milestone in the growth of Aviation Australia and established the company in the international training market. By 2004, training delivery had been extended beyond the classroom to include an online delivery mode Positioning for future growth Aviation Australia s entry into the international training market brought a range of overseas customers seeking training outcomes recognised by the European Aviation Safety Agency (EASA). In response, Aviation Australia sought and gained approval from EASA as the first Basic Aircraft Maintenance Engineer training organisation outside of Europe. This was a major achievement for the company thereby allowing training opportunities to flow in from the aviation industry worldwide. Importantly, the company was now well positioned for further growth in the domestic market as the Australian Civil Aviation Safety Authority (CASA) progressed through maintenance regulation harmonisation with EASA. New training products were added with the opening of the Cabin Crew Training Centre in 2006, and by 2008, Aviation Australia was offering English language training for aviation professionals. 8 Aviation Australia

11 2009 Global success From 2009, Aviation Australia s reputation as a major international training provider for Basic Aircraft Maintenance Engineering training and Flight Attendant training had grown such that students from all over the world were travelling to Brisbane to undertake aviation specific training. In 2011, Aviation Australia celebrated the company s 10 th anniversary with the then Premier of Queensland, Anna Bligh. Since 2011, Aviation Australia has secured major international contracts delivering English and technical training to a number of Middle Eastern, Asia Pacific and domestic clients Training Achievements Provided training directly to over 2,200 students across basic and advanced Engineering training, Flight Attendant training, and English language training. Facilitated the training of over 30,000 aviation personnel for more than 150 customers, both civil and military worldwide. Provided training in our Brisbane and Cairns facilities, through our online training capability, and also in our customers facilities in Melbourne, Malaysia, The United Arab Emirates, Oman and Papua New Guinea. Trained global customers including individuals and organisations from around the world including: Saudi Arabia France South Korea Singapore India Malaysia Nepal Iran Oman Hong Kong Japan New Zealand UAE Taiwan USA United Kingdom Papua New Guinea Indonesia A Trusted and Respected Training Partner 9

12 Excellence in Aviation Training October 2001 Company Registration January 2002 Commenced Aeroskills Training April 2003 First Major International Customers Secured 23 May 2003 Hong Kong Part 147 Accreditation Early 2004 May 2004 Commenced Cabin Crew Training November 2004 CRICOS (Overseas Students) Approval February 2005 European EASA Part 147 Approval April 2006 Cabin Crew Training Centre Opened December 2001 Registered Training Organisation Accreditation June 2002 ISO 9001:2000 Quality Assurance Accreditation CASA CAR 30 Approval December 2002 Technical Training Centre Opened July 2004 Cairns Aviation Skills Centre Opened February 2006 Commenced Cabin Crew Certificate II Training Staff Numbers: 21 Students Trained: 21 Staff Numbers: 43 Students Trained: 1,300 Staff Numbers: 63 Students Trained: 7, Aviation Australia

13 May 2007 CASA CAO Approval March 2008 First English Language Training Contract April Major International Contracts March 2010 Contracted to Deliver Boeing Factory Training June 2011 Cabin Crew Training Graduates 650 th Student July 2011 Technical Training Graduates 900 th Aeroskills Student December 2006 Group Training Association QLD & NT Host Employer of the Year, Winner April 2008 Commenced Indigenous Cabin Crew Student Program March 2008 National English Accreditation System Approval March 2010 AS/NZS ISO 9001:2008 Quality Assurance Accreditation June 2011 Cairns Aviation Skills Centre Graduates 250 th Aeroskills Student Staff Numbers: 112 Students Trained: 32,001 Staff Numbers: 80 Students Trained: 16,631 Staff Numbers: 86 Students Trained: 24,648 A Trusted and Respected Training Partner 11

14 Section 5 Aviation Australia Today Through a continued focus on Aircraft Maintenance Engineer and Flight Attendant training programs, Aviation Australia has played an important role in the growth of the aviation and aerospace industry in Queensland. This expansion has seen Aviation Australia grow into an international training organisation with more than 50 per cent of the company s revenues sourced from international markets for both individual fee paying students and business to business customers. Training is now conducted for domestic and international students in Queensland and overseas, while the company s courseware and exams are used extensively by third party training providers worldwide. Supporting this growth, the scope of Aviation Australia s products has expanded over time. Adding to the institutional Certificate IV in Aeroskills and Certificate II in Aviation (Flight Operations), which are core to supporting the domestic market, Aviation Australia s portfolio includes diploma programs in technical training, aviation-specific English language training, and advanced Technical and Type courses for the domestic and international markets. Fundamental and complementary to Aviation Australia s training programs is the opportunity for each and every graduate to gain employment. Aviation Australia s Employment Services department was established to provide close links to industry and identify employment opportunities as early as possible for all students undergoing training. Aviation Australia s close relationship with industry, other training institutions, and regulatory authorities allows the company to provide consulting services to airlines, aerospace companies, governments, defence forces and regulatory authorities worldwide. 12 Aviation Australia

15 Value to Industry and Government: Meeting the skilling needs of the domestic and international aviation sector. Working with industry to address aviation specific skilling requirements. Working with aviation s regulatory authorities to ensure compliance in training. Providing pathways for up-skilling for the aviation workforce and those wishing to enter the workforce. Ongoing research and development in aviation training. Providing adult entry trade training pathways into the aviation industry. Working with the domestic aviation industry sector to develop an integrated approach to workforce development and planning. Working with international governments and customers to supply training solutions and outcomes to meet their unique aviation requirements. Managing the Aerospace Gateway to Industry Schools Program. Meeting the aviation industry s apprenticeship and trade assistant labour requirements. Managing and hosting Queensland s annual Aviation Careers Expo. A Trusted and Respected Training Partner 13

16 Section 6 The Aviation Australia Advantage Aviation Australia s approach to training is to create a learning environment based on practical real world scenarios for our students, staff and partners. This approach is underpinned by our values of professionalism, teamwork, quality and innovation, while promoting close engagement with local, national and international aviation communities. The Aviation Australia advantage is to provide students with opportunities, choices and support that will enable them to realise their vocational aspirations by gaining employment within the aviation industry sector. 14 Aviation Australia

17 Aviation Australia s advantage is: A wide range of accredited study programs that are recognised by industry and best prepare students for their future employment. Teaching and learning programs that are underpinned by real world problems, giving students access to training and operational aircraft thereby ensuring that their theory studies are relevant and up to date. Choices between different aeroskills pathways to employment and licensing. Opportunities for operational training with world leading maintenance repair organisations. Access to industry partners. Vibrant training campus experiences. State-of-the-art facilities and technology. Our vision is to be the leader in delivering excellence in aviation training. A Trusted and Respected Training Partner 15

18 Our shareholder has asked us to train and skill domestic and international students for employment in the aviation industry worldwide. Qantas and Aviation Australia have had a long relationship with Qantas Base Maintenance being the largest recruiter of Aviation Australia graduates since Aviation Australia commenced operations. Qantas has also purchased a number of advanced training courses for its engineering staff, including licence conversion training for its A380 maintenance staff. In Flight Safety training, Qantas has a team embedded in the facility and is a regular user of the Aviation Australia facilities for emergency procedure training. To achieve our vision we are focussed on: Being a trusted and respected training partner of the aviation industry worldwide. Becoming recognised as an aviation training centre of excellence. Operating in a high performance, economically sustainable and socially responsible way. Delivering high levels of employment outcomes for all students. Fundamental to these objectives are our values of: Professionalism We work hard to deliver high quality results, to do our job to the best of our ability and take pride in our achievements. We remain sensitive to the needs of our customers and co-workers and are ready to respond when needed. We are committed to Aviation Australia and the ideals of our profession, and constantly seek to improve our work performance. Innovation We are open to new ideas and strive to identify and implement better ways of doing business. We are clever and make best use of the resources we have to do the job. We are encouraged in sensible risk taking, and strive to identify opportunities to eliminate inefficiency and waste. Teamwork Teamwork is integral to everything we do and characterises our relationships with our co-workers and customers. We strive for unselfish cooperation in the workplace, regardless of our business unit affiliation, area of expertise, or responsibilities, accountabilities and delegated authority. We communicate openly and solve problems in a collegiate manner, share ideas and take advantage of the diversity of each other s knowledge and experience. A corporate culture synonymous with high performance and industry expertise. Quality We strive to the highest standards of quality in all our personal and business activities. We are recognised worldwide for the quality of our training and we will never compromise on this key characteristic thereby setting us apart from our competitors. Our customers and stakeholders appreciate the importance that is placed on this value and respect us for our high ideals and standards. 16 Aviation Australia

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20 Section 7 Technical Training The Technical Training Centre is the home of the aircraft maintenance engineering programs at Aviation Australia. Established in 2002, the Technical Training Centre is located within the boundaries of Brisbane s International Airport, giving it a unique environment as part of a busy, operational airport and presenting students with a realworld on the tarmac experience. The positioning at Brisbane Airport also places Aviation Australia at the heart of the Queensland aviation and aerospace industry, enabling us to maintain very close relationships with airlines, manufacturers, maintenance and other industry organisations in the airport precinct. The Technical Training Centre is equipped with a broad range of aviation training facilities including a range of fixed and rotary wing aircraft, engines, simulators and training equipment that allows for both theoretical and practical training at a depth and scope unequalled in Australia. 18 Aviation Australia

21 The Technical Training Business Unit facilities include: 17 classrooms and a range of workshops including dedicated Avionics, Hydraulics, Composites and General Engineering workshops. A large fully equipped aircraft hangar with a range of operational fixed and rotary wing aircraft. Computer resources and comprehensive library for study and remedial learning. A CASA approved maintenance facility to optimise the practical experience for students. A dedicated stores facility housing various tools and equipment accredited to CASA CAR 30. A modern Aircraft Management System (AMS) and data library. Specialised training equipment and simulators to provide advanced training and troubleshooting including a 737NG flat panel simulator. Comprehensive student amenities. A Trusted and Respected Training Partner 19

22 The aircraft maintenance engineering programs provided at the Technical Training Centre include: Domestic Aircraft Maintenance Engineering Training Aviation Australia has worked with industry and regulators to develop a Certificate IV in Aeroskills program that produces graduates ready to take on an aircraft maintenance engineer apprenticeship in the industry, having completed the theory components of their apprenticeship training. In addition, the students develop their practical skills in an operationally focussed aviation environment. International Aircraft Maintenance Engineering Training - In addition to the domestic market, Aviation Australia delivers world standard training for individuals and organisations around the globe. The International Diploma, designed to meet the European Aviation Safety Agency (EASA) requirements, is delivered both here in Australia and overseas, and provides graduates with an internationally recognised qualification that will enable them to operate as aircraft maintenance engineers throughout the world. Advanced Training for Aircraft Maintenance Engineers Aviation Australia provides a range of training for individuals and organisations requiring more advanced training, such as aircraft type specific maintenance training and licence conversion training. A range of short courses are also provided to support the needs of industry, including Human Factors, leadership, and product awareness courses. 20 Aviation Australia

23 The training and facilities in the Technical Training Centre include the following approvals and accreditations: Registered Training Provider (RTO) Certificate of Registration. Australian Skills Quality Authority (ASQA) Certificate of Accreditation. Australian Qualification Framework (AQF) Certificate of Accreditation. Registered CRICOS Provider Certificate of Registration. CASA CAR30 approval to operate as an aircraft Maintenance Repair Organisation (MRO). CASR-Part 147 approval to operate as a Maintenance Training Organisation (MTO). EASA Part 147 approval to operate as an MTO. United Arab Emirates General Civil Aviation Authority CAR 147/08/201 approval to operate as an MTO. AS/NZS ISO accreditation. A Trusted and Respected Training Partner 21

24 Jetstar and Aviation Australia have been working together since 2007, with Jetstar engaging Aviation Australia to brief engineering staff regarding upcoming regulatory changes. Aviation Australia provided an Australia-wide briefing of Jetstar engineering staff by visiting the majority of East Coast ports and holding seminars to explain the new regulations. In 2008, Aviation Australia provided Jetstar with a snapshot of their engineering staff qualifications via a Recognition of Prior Learning (RPL) process. Since that time, Aviation Australia has been assisting Jetstar with a range of training for their Engineering staff. Jetstar is also a regular user of the Flight Safety training facilities for emergency training of their Flight and Cabin Crew. Air Niugini and Aviation Australia have shared a productive 10 year relationship across a variety of training including both Basic and Type maintenance training. Courses for Air Niugini apprentices are also provided on site in Port Moresby. Aviation Australia has a number of qualified instructors who travel regularly to Papua New Guinea delivering courses. Aviation Australia also provides cabin crew training at our Brisbane facility when Air Niugini has a large intake of new staff. Airlines PNG and Aviation Australia have been in collaboration since Aviation Australia has provided Maintenance Type Training and short industry courses in Port Moresby for the airline s Aircraft Maintenance Engineering staff. 22 Aviation Australia

25 Section 8 Flight Safety Training The Flight Safety Training Centre is the home of the flight safety and English language training programs at Aviation Australia. Established in 2006 to support the aviation industry requirements for cabin crew, the centre is home to Aviation Australia s Flight Safety and English training capabilities. The facilities are used both by Aviation Australia staff for the training of students, and a range of aviation industry companies for initial and ongoing training of their Flight and Cabin Crew in aircraft emergency procedures. Current industry clients of the Flight Safety Training Centre include Jetstar, Qantas, Virgin Australia, Adagold, Alliance Airlines and CareFlight. The Flight Safety Training Centre facilities include: A range of operational and dedicated training aids including two aircraft cabin simulators, both a narrow body and a wide body, to simulate real and emergency conditions for Cabin Crew. Aircraft evacuation slides and inflatable safety rafts. CASA approved aircraft door trainers such as Boeing 717, 737, 747, 767 & 777 and Airbus A320 & A330. Fourteen classrooms, two large conference rooms, an auditorium and a board room. Large pool for water safety drills, raft drills, ditching training and Helicopter Underwater Escape Training (HUET). Internet enabled computer resources for study and remedial learning. A Trusted and Respected Training Partner 23

26 The Flight Safety Training Centre provides the following services: Flight Safety Training Aviation Australia is the largest independent flight attendant training facility in Australia, utilised by a number of major domestic and international airlines. As well as supporting the airlines in their regulatory training requirements, Aviation Australia has developed a Certificate II in Aviation (Flight Operations) available for delivery to individual fee paying students, both domestic and international. The course provides individuals with the skills and knowledge required for a career as a flight attendant. English Language Training The English Language Training capability has been developed to support international students in both the Aircraft Maintenance and the Flight Safety training courses, providing English language training with an Aviation focus. Utilised by both individual fee paying and corporate customers, the English Language school has provided international students with the best possible start to their aviation training by ensuring their aviation English skills are optimal prior to the commencement of their training programs. The training and facilities in the Flight Safety Training Centre include the following approvals and accreditations: Registered Training Provider (RTO) Certificate of Registration. Australian Skills Quality Authority (ASQA) Certificate of Accreditation. Australian Qualification Framework (AQF) Certificate of Accreditation. Registered CRICOS Provider Certificate of Registration. AS/NZS ISO accreditation training programs. 24 Aviation Australia

27 Virgin Australia and Aviation Australia have worked closely since both organisations commenced operation at similar times in Queensland. Virgin Australia has been a core customer of the Flight Safety training facilities since inception. Aviation Australia houses an Embraer cabin trainer and other equipment for Virgin Australia as well as providing a range of Aviation Australia training equipment and facilities for crews to practise their emergency procedures. A Trusted and Respected Training Partner 25

28 Section 9 Cairns Aviation Training The Cairns Aviation Skills Centre (CASC) is an important local industry partnership established in 2004 between the Cairns Aviation industry and Aviation Australia to provide an aviation training campus in Cairns. This successful partnership provides a range of training for the Cairns aviation industry including aircraft maintenance engineering and cabin crew training, and short courses at purpose built facilities at the Cairns International Airport. The CASC operates as another campus of Aviation Australia, offering the same courses and internationally recognised aircraft maintenance qualifications as the Brisbane campus. The Cairns Aviation Skills Centre facilities include: Three classrooms and a conference room. Computer resources and library for additional study and remedial learning. Registered Training Provider (RTO) Certificate of Registration. Australian Skills Quality Authority (ASQA) Certificate of Accreditation. CASR-Part 147 approval to operate as a Maintenance Training Organisation (MTO). A hangar with a range of aircraft for practical training such as a Cessna 402B and a Piper Navajo. Student amenities. EASA Part 147 approval to operate as an MTO. Australian Qualification Framework (AQF) Certificate of Accreditation. Registered CRICOS Provider Certificate of Registration. AS/NZS ISO accreditation. United Arab Emirates General Civil Aviation Authority CAR 147/08/201 approval to operate as an MTO. 26 Aviation Australia

29 CAIRNS AVIATION SKILLS CENTRE RECEIVES 2013 INNOVATION AND EXCELLENCE IN WORKFORCE DEVELOPMENT AWARD - AVIATION The Transport and Logistics Industry Skills Council (TLISC) Awards for Excellence, presented in Melbourne on 18 April 2013, recognised the remarkable accomplishments and exceptional contributions made by organisations in training and workforce development across Australia in the Transport and Logistics Industry. Attended by Australian industry leaders, the awards night celebrated the achievements of winners across nine award categories for which Cairns Aviation Skills Centre (CASC) were recognised for their contribution to the Aviation industry and jointly awarded the 2013 Innovation and Excellence in Workforce Development Award - Aviation. This prestigious award acknowledges the achievements in Aviation as a result of the combined efforts of the CASC, industry, Aviation Australia and the continued support of the Queensland Government. The CASC has worked closely alongside industry to ensure its aviation training is not only relevant but delivered to the high standard required and recognised by industry leaders, thereby ensuring sustainable and appropriate employment opportunities exist within Australia, Chris Pigott - CASC Business Manager. As part of the Workforce Development Initiative, CASC implemented a number of strategies to ensure the initiative s successful outcome, one of which was the establishment of its aviation dedicated training centre. CASC s outstanding facilities combined with its delivery of industry relevant training has resulted in the successful graduation of close to 300 students who are employed by airlines and aerospace companies. It has also provided a facility from which to upskill and improve the capability of an existing workforce, while attracting additional business to the Cairns Airport. Cairns Aviation Skills Centre continues to explore and implement innovative strategies in partnership with industry to ensure the ongoing development of the aviation workforce. A Trusted and Respected Training Partner 27

30 Hawker Pacific and CASC announce 50th Apprentice employed An important milestone was reached in 2012 with the Hawker Pacific aviation support facility in Cairns offering employment to its 50 th graduate of the aircraft maintenance engineering training at the Cairns Aviation Skills Centre Campus (CASC). Jason Burzacott, Vice President of Aircraft Product Support Services Australia for Hawker Pacific said, Having the ready availability of locally trained aviation staff is a significant enabler for Hawker Pacific to be a world class provider of aircraft maintenance in an industry with such an acute skills shortage. Our ability to recruit and retain highly skilled staff is essential to meeting our current and future expansion plans for Hawker Pacific in Cairns. Mr Burzacott further commented that, Hawker Pacific is a global company with facilities throughout the Asia Pacific and Middle East regions, and interestingly, the company s highest number of aviation apprentices are located at the Hawker Pacific facility at Cairns, Australia. We now have around 120 permanent staff, up from 52 when we moved in. This could not have been possible without the significant contribution of trained apprentices from CASC. 28 Aviation Australia

31 Section 10 Employment Services Aviation Australia believes employment is the ultimate measure of success in any training institution and, as such, has an established Employment Services department to assist graduates in achieving employment. By maintaining a close link with industry, the Employment Services team actively seeks opportunities for Aviation Australia graduates and provides assistance to students in maximising their chances of finding employment at the end of their training. The Employment Services team helps students gain employment in a number of ways including: assisting students with resumes and job applications. introductions to relevant industry representatives. sharing of information relating to job opportunities and trends. actively seeking opportunities for graduates. recruitment programs for individual clients. Aviation Australia Graduates Join Etihad Airways Aviation Australia s Employment Services department assisted eight graduates from Aviation Australia to join Etihad Airways in Abu Dhabi in 2012, bringing the total number employed by the UAE flag carrier to 22. The graduates spend two years in Abu Dhabi deepening their technical knowledge of aircraft maintenance systems. Aviation Australia is the only training organisation in Australia that provides students with engineering qualifications recognised by the Australian Civil Aviation Safety Authority, the European Aviation Safety Agency, and the UAE s General Civil Aviation Authority. This is the third time Etihad Airways hired technical graduates through Aviation Australia. These graduates were required to complete their aircraft maintenance certification, acquiring aircraft maintenance licenses, which helped them to eventually become fully licensed aircraft engineers. On completion, the graduates were to become part of Etihad Airways team of aircraft engineers, and work at the airline s maintenance hub in Abu Dhabi, or at one of the airline s eight line maintenance outstations in Sydney, Singapore, Chicago, Mumbai, Dublin, Lahore, London- Heathrow and Manchester. A Trusted and Respected Training Partner 29

32 Section 11 Consultancy Services In addition to training and employment services, Aviation Australia has developed consultancy skills, knowledge and expertise in a number of areas. This expertise and knowledge is made available to our clients through our consultancy services and enables our clients to leverage this knowledge to improve their own organisations. Aviation Australia has provided a range of consultancy services to airlines, maintenance repair organisations and other aviation industry organisations, with a particular focus on training system establishment and management, workforce analysis and regulatory changes. Aviation Australia provides consultancy services to Qantaslink Aviation Australia was contracted by QantasLink in 2012 to provide consultancy services regarding QantasLink s training exposition and procedures manual for their CASA Part 145 approval. This project provided QantasLink with access to Aviation Australia s considerable expertise in training and the CASA regulatory environment to make the project a success. 30 Aviation Australia

33 Section 12 Training Success Aviation Australia s exporting revenue has grown to over 40 per cent of the company s overall business revenue. This growth in exports was recognised with Aviation Australia selected as a finalist in the 2012 Premier of Queensland s Export Awards. This growth was experienced during a period when international training in Australia was experiencing significant challenges with a high Australian dollar and a reduction in global demand due to the global financial crisis. Aviation Australia was chosen as a finalist by Queensland Premier Campbell Newman for THE 2012 Premier of Queensland s Export Awards held at the Brisbane Convention Centre. Successfully exporting training in the current financial climate and achieving finalist status showcases Aviation Australia as a world class aviation training centre of excellence. Through professionalism and quality in training, Aviation Australia has been able to meet the needs of its international customers. Aviation Australia trains Aircraft Maintenance Engineers to the standards of both the Civil Aviation Safety Authority and the European Aviation Safety Agency. The company was founded by the Queensland Government in 2001 and exported its first product, a Certificate IV in Aeroskills, in 2002 to Air Nugini; a relationship it maintains today. In 2003, training was delivered to countries within the Asia-Pacific region and more recently to the Middle East. Key customers within the Middle East include the Royal Oman Police, Saudi Arabian National Guard and the Security Aviation Command. A Trusted and Respected Training Partner 31

34 Queensland Apprentice of the year Rachel Dudok, a graduate of Aviation Australia s Certificate IV in Aeroskills (Avionics) was in 2012 awarded the Harry Hauenschild Apprentice of the Year for Queensland and was also a finalist in the National Training Awards. Having now completed her apprenticeship with Qantas, Rachel has nationally and internationally recognised qualifications, and is employed as an Aircraft Maintenance Engineer. 32 Aviation Australia

35 Rachel Dudok Profile Having always had an interest in aviation, Rachel was introduced to the Australian Airforce Cadets by a friend when she first arrived in Australia at the age of 14 and hasn t looked back since. At school she had a natural aptitude for subjects such as mathematics, science and information technology, seeing her awarded numerous academic achievements. Rachel went on to pursue a Bachelor of Mechatronic Engineering at university, but in her third year realised she wanted a career that was more hands-on. After attending a careers expo and speaking to some of Aviation Australia s staff she decided to change career paths commencing her Certificate IV in Aeroskills (Avionics) with Aviation Australia shortly after. Upon graduating from the course, Rachel was one of four students to be offered an apprenticeship with Qantas in Brisbane and having now completed her apprenticeship is working as a qualified Aircraft Maintenance Engineer with Qantas Base Maintenance. When asked about the most valuable lesson learned at Aviation Australia? The responsibility of being an aircraft maintenance engineer - you are held accountable for so many things and so many people s safety when flying. This is real. Your signature and the quality of your work ensures your work ethic and pride, while ensuring the safety of your passengers. A Trusted and Respected Training Partner 33

36 South Pacific Apprentice of the Year Aviation Australia and Hawker Pacific subsidiary, Australian Avionics, in 2012 celebrated another of their protégés being announced as the Aircraft Electronics Association s South Pacific Apprentice of the Year. Michael Elcoate, who was a second year avionics apprentice at the time, was honoured with the prestigious award making it the third year that an Australian Avionics apprentice has received the award. Furthermore, all three recipients of the award conducted their initial training with Aviation Australia at the Cairns Aviation Skills Centre. Mr Elkins, Australian Avionics Manager, said that Mr Elcoate s success was highlighted by the solid relationship that exists between Hawker Pacific and Aviation Australia. It s reflective of the way we re working with the local community and aviation school, employing new apprentices and training them, Mr Elkins said. I think that close partnership is paying dividends in the quality of apprentices that we are getting. Mr Chris Pigott, Cairns Business Manager agrees, Industry partnerships are a critical ingredient in our success. We work closely with our industry partners, like Hawker Pacific, and as a result, over 85 per cent of Aviation Australia s graduates are employed in the aviation industry, he said. 34 Aviation Australia

37 Michael Elcoate Profile Michael Elcoate has had an interest in aviation as long as he can remember and in 2012 he was named the Aircraft Electronics Association s South Pacific Apprentice of the Year. Mick is currently a third year avionics apprentice with Australian Avionics after completing his Certificate IV in Aeroskills at the Cairns Aviation Skills Centre. He says he chose this career as it combined his interest in aviation with his interest of electronics and engineering. Michael says all of the subjects he studied during the course were really applicable to his current role but his favourite part of the course was doing the practical electronic work. He said the instructors were great and were a constant source of support. When asked where he sees himself in 10 years time? I d like to think that I ll be licensed by then, with a few ratings under my belt. A Trusted and Respected Training Partner 35

38 Section 13 A Trusted Partner Our key partnerships Aviation Australia s high standing in the industry has allowed us to develop highly-valued partnerships with leading organisations. These links serve to exchange ideas and information, enhance our services and their delivery, as well as to provide our graduates with added opportunities for employment and/or further studies. The close link with industry ensures our training remains relevant and targeted at what industry needs from our graduates. Some examples of our key strategic partnerships are: Altara Group In 2012 Aviation Australia and Altara signed a Memorandum of Understanding (MoU) to work together to address the increasing demand for Flight Attendants in the aviation industry. As a result of this partnership, Aviation Australia graduates receive preference in the recruitment process for roles with Altara. Altara and Aviation Australia are working together to identify opportunities to provide enhanced solutions to airlines and other aviation organisations for the recruitment, training and provision of Cabin Crew as well as other operational roles. Altara is an aviation consulting, auditing, training and resources company with headquarters based in Melbourne. It currently employs over 750 Flight Attendants for Jetstar, Tiger Airways and China Southern Airlines with that number expected to increase to over 1,000 by the end of Hawker Pacific In June 2012 Aviation Australia and Hawker Pacific signed an MoU for a specialised training program at Cairns, intended to provide advanced practical expertise to aircraft maintenance engineering (AME) students graduating from Aviation Australia s International Diploma program. The program allows for students who have been undertaking training at the Aviation Australia Brisbane campus, to relocate to Cairns following two years of theoretical instruction, for an intensive 10 week program of practical experience with Hawker Pacific. This will facilitate the application of their newly acquired skills and knowledge at the world class Hawker Pacific maintenance facility at Cairns. This MoU was subsequently followed with a formal agreement signed in March 2013 to provide the specialised training program for the next five years. 36 Aviation Australia

39 Sarina Russo Institute Aviation Australia and Sarina Russo Institute have signed an MoU to jointly market packaged products of Aviation Australia and Sarina Russo Institute to international students. This agreement allows international students to package subjects provided by either organisation to their training programs. As an example, students who enrol in a Sarina Russo Institute Management or Business Diploma can add Aviation Australia s cabin crew training course to their enrolment. A Trusted and Respected Training Partner 37

40 Section 14 Aerospace Gateway to Industry Schools Program In 2012 Aviation Australia commenced management of the Aerospace Gateway to Industry Schools Program on behalf of Skills Queensland. The program was established in January 2004 as a partnership between the Queensland Government, Boeing Defence Australia Limited (formerly Boeing Australia Limited) and Aviation Australia to support the growth and development of an effective workforce for the aviation sector. The program facilitates engagement between Queensland secondary schools (government and nongovernment) engaging with aerospace industry partners, local aerospace entities, training institutions and universities to create pathways for students into Queensland s aerospace industry. It aims to provide opportunities for young people to be exposed to the industry through industry-school partnerships that incorporate mentoring, site tours and academic recognition. It is anticipated the Asia Pacific region will need a growing supply of professionals including pilots and maintainers over the mid to long term to meet the changing demands of the industry. While this is good news for those seeking a career in the aviation industry, it highlights the importance of attracting young people into careers with the aviation industry to avoid the possibility of a regional or even global shortage of airline professionals in the future. The program allows industry to showcase a truly global, technological, multifaceted environment where students from all backgrounds and disciplines can make a significant impact. The Aerospace Education Awards is the pinnacle event held each year to celebrate the achievements of students studying at Aerospace Gateway Schools. Aircraft Maintenance Engineering scholarships are available to Aerospace Gateway School students who demonstrate a passion for pursuing a career in avionics, mechanics or structures. In 2012, Aviation Australia and Boeing Defence Australia provided scholarships to Year 12 students to undertake further vocational or undergraduate studies at Aviation Australia. Below is a picture taken from the 2012 awards ceremony of the Minister and finalists at Parliament House. 38 Aviation Australia

41 Section 15 Working with the Community In 2012 Aviation Australia signed a corporate partner sponsorship with CareFlight Rescue to the value of $30,000. RACQ CareFlight Rescue provides a vital role in the communities of the southern Queensland region by providing rapid emergency air medical response to those in need. Aviation Australia staff selected CareFlight as an organisation they wished to support through the raising of funds to assist the challenging, life-saving work CareFlight performs. Having already established a close relationship through its training performed at Aviation Australia, this further charitable support has only strengthened CareFlight s relationship with Aviation Australia. Aviation Australia has agreed to support CareFlight Rescue in a variety of ways including: A cash donation from staff of $15,000 from staff payroll donations, regular barbecues at the Aviation Australia training facilities and other staff fundraising activities. Provision of a range of training facilities and services to CareFlight to reduce their cost of training. Providing CareFlight Rescue with facilities to hold fund-raising and networking events. For Christmas 2012, Aviation Australia chose to make a donation to CareFlight Rescue in lieu of paper cards, with the Aviation Australia Christmas e-card encouraging stakeholders to do the same. A Trusted and Respected Training Partner 39

42 MS Brissie to the Bay Ride Aviation Australia supports Multiple Sclerosis Queensland s fundraising efforts by entering a team of riders in the annual MS Brissie to the Bay Ride. The team cycles up to 100km proudly wearing the Aviation Australia colours. In 2012 the team collectively raised a substantial amount of money, contributing towards the fundraising target of $700,000 to help people in our community living with Multiple Sclerosis. Bridge to Brisbane Every year Aviation Australia participates in the Sunday Mail/ Suncorp Bridge to Brisbane helping to raise money for various worthwhile charities in and around Queensland was no different with a number of employees completing the 10km course to do their bit for charity. In 2012 the Sunday Mail/ Suncorp Bridge to Brisbane raised more than $550,000 and this year we hope to help them raise even more. 40 Aviation Australia

43 The annual Aviation Careers Expo is recognised as one of the major events within the aviation industry calendar. The Aviation Careers Expo brings together companies, government bodies, industry partners, education providers and non-profit organisations. The event offers a unique opportunity for students, graduates, teachers, parents and those seeking a career change to explore aviation and aerospace pathways attracting visitors with a genuine interest and passion for the aviation industry. 3,000 visitors offering a real aviation experience for attendees. The aim of the event is to support the growth and promote the awareness of the aviation industry by providing an informative and entertaining arena for exhibitors and guests to engage. Hosted and managed by Aviation Australia, the event attracts over A Trusted and Respected Training Partner 41

44 42 Aviation Australia

45 Section 16 Why Aviation Australia? The most crucial part of a career path is the skills and knowledge required, which is careful selection of the training course and the organisation to deliver it. The quality of the course, its content relevance and ultimately the recognition of the qualifications it offers, will determine the prospects for employment. The First Non- European EASA Part 147 Basic AME Training Provider To date, Aviation Australia has trained or supported the training of over 30,000 students from all over Australia and the world and for very good reasons. To begin with, our training facilities are remarkably unique. A fleet of fixed and rotary-wing aircraft, fully functional hangars, workshops and dedicated buildings as well as professional equipment, mean students experience the sort of hands-on situations that they will encounter in the real aviation world. Our extensive range of programs has real depth and content, with courses developed in line with the requirements and specifications of the industry. Learning options allow for flexibility with part-time and online options available for some courses. Courses are delivered by highly-qualified instructors who draw on many years of experience in their particular fields and whose knowledge is kept up-to-theminute through research, training and professional development. In addition, each class has a dedicated Mentor who is there to assist students to reach their full potential. Further support is provided through a Student Support Service that can assist in extra-curricular matters such as finances, accommodation and other support. The qualifications gained through Aviation Australia are nothing less than first-class. As a training organisation we re required to satisfy various accreditation requirements and as such our courses are designed specifically to meet national and international industry standards. As a consequence, Aviation Australia qualifications are recognised internationally with our graduates being in high demand. In particular, our Aircraft Maintenance Engineering courses are approved and recognised by both the European Aviation Safety Agency (EASA) and the Australian Civil Aviation Safety Authority (CASA) for the purposes of Aircraft Maintenance Engineering licensing. Through a combination of close industry partnerships and the work of our Employment Services department, graduates enjoy countless advantages and prospects for employment. Our partnerships put graduates in the enviable position of being first in line for any upcoming jobs with those companies, while our Employment Services team offers students assistance in preparing for and gaining employment. Aviation Australia is proud to say that the vast majority of our successful graduates have gained employment, and as you can see by our apprentice of the year awards, industry agrees our quality of training is first rate. A Trusted and Respected Training Partner 43

46 Section 17 Strategic Directions In 2010, Aviation Australia undertook a substantial review of its strategic direction and developed a clear process that will guide the development of the company into the future. The outcomes of this process are captured in the company s Strategic Plan, which is reviewed and published annually. Integrity and partnerships Training innovation and quality Student success and employability Competitive sustainability Customer satisfaction Aviation Australia s strategic objectives are defined around the key themes of integrity and partnerships, training innovation and quality, student success and employability, competitive sustainability and customer satisfaction. The company s training agenda is embedded within each of these key themes and summarised in Section 4 of this document. Aviation Australia s strategic direction is further underpinned by a commitment to the directions and initiatives described within the Queensland Government s Skills Investment Plan and industry Sector Plans. Having established a firm base, Aviation Australia faces the future with a purposeful strategy which has an overriding focus on quality and an increasing international share in the delivery of aviation training. Over the next 10 years, Aviation Australia will continue to adapt to a new environment one dominated by globalisation, greater competition and advanced aircraft technologies and develop a sharpened focus on excellence in training and a responsive approach to the opportunities and challenges on offer. 44 Aviation Australia

47 By following this direction Aviation Australia will become a trusted and respected Aviation training provider by customers and stakeholders. The company will be recognised globally as a leading training centre of excellence, that is operating in an economically sustainable and socially responsible way. Aviation Australia s graduates achieve high levels of employment and product outcomes having trained in a corporate culture synonymous with quality, professionalism and industry expertise. A Trusted and Respected Training Partner 45

48 +61 (0) (0) info@aviationaustralia.aero /AviationAustralia /AviationAust 16 Boronia Road, Brisbane Airport, Queensland 4008, Australia. PO Box 1038, Eagle Farm, Queensland 4009, Australia.