Presented by Alex Heroys Tourism Services Manager,Tasmanian Travel and Information Centre (TTIC)

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Kevin Golden
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1 Presented by Alex Heroys Tourism Services Manager,Tasmanian Travel and Information Centre (TTIC)

2 Agenda 2016/2017 schedule Inaugural and overnight visits TTIC assistance Booking systems Counter rebuild Promotion and posters

3 Hobart s 2016/2017 Season 48 Ships 40% increase, 2017/18,63 ships This season 102,123 passengers, 44,588 crew 45% increase

4 Copy of schedule on hobarttravelcentre.com.au/cruiseships tasports.com.au/port_services/arrivalscruise.html

5 Cruise ship schedule 2016/17 A living document, dated top right corner Check Tasports site (five days out)

6 Memorable Dates First Ship- Arrives 7.30am (P.O.B) 22 October, leaves at 5.30pm Last ship is here for 2 days for Dark Mofo 16 overnight visits Hobart maiden voyages: Maasdam, Ovation of the Seas, Emerald Princess, Europa 2, Pacific Eden, Azamara Journey, Queen Mary 2, Artania, MS Sirena Ovation of the Seas for 2 overnight visits Think opportunity, think unique, research the ships, think different.

7 Overnight Visits Ovation overnight markets, night tours, crew bar? Ovation has 2500 crew, most finish work at 23.30, if 10% want to do something... Crew offers via DST

8 TTIC Last minute passengers 2015/16 62% 19% 4% 6% 1.2% 7.5% Australia North American NZ UK China Others Predominately the same as the previous year, Chinese visitors doubled.

9 TTIC - Last minute passengers: 85% booked short tours ½ day or less Almost 100% were guided by what their ship was offering as Shore Excursions Australians - Hobart tours, Richmond & Mt Wellington tours. Prospect for return visit, word of mouth advocates Internationals Day tours, including Port Arthur, Huon Valley, Wildlife / Animals. Everybody wanted some retail and a food experience

10 Where do you fit? Shore Excursion (Pre-booked via the Cruise) We would encourage the passengers to book shore excursions Design unique experiences for the Cruise Customer, behind the scenes, added value Pre Booked (independent travellers) Website optimised to attract this sector Word of mouth through social media and Tripadvisor

11 Where do you fit? Last minute - independent How do you plan to attract passengers to you on the day? TTIC - lists and bookings DST Posters inside MAC 2 Hobart Cruise Arrival Guide MAC2 Brochure Rack City of Hobart Hawkers Permit Hunter street parking permits Volunteers

12 TTIC Opportunities Tour Lists TTIC Tour Lists Sent out a month prior Tours listed by time for the day Ability to add allocations for freesell Used by TTIC staff and volunteers Designed to create the best experience possible for the passengers by reducing wait times CELEBRITY SOLSTICE 13TH JANUARY Departure Time Tour Name Company Name Contact Tour Duration Adult Prices Child Prices 8:30am Iron Pot Cruises Pennicott Wilderness Journeys :30-11am $125 $ am Port Arthur Gray Line $108 $ am Huon Valley Gray Line $155 $ On Demand Seaplane Flights Tasmanian Air Adventures :00am - 6:00pm From $99 From $99 9:00am Mt Wellington Shuttle Bus Hobart Shuttle Bus Company O hrs approx $25 $15 9:00am Richmond Historic Village Bus Hobart Shuttle Bus Company O hrs $30 inc gaol entry $20 inc gaol entry 9:00am Bonorong Wildlife Park Shuttle Hobart Shuttle Bus Company O hrs $25 + entry fee $15 + entry fee 9:00 Louisa's Walk Live History Productions :00-11:00 $35.00 $ am Cadbury Coach Tour Gray Line $44 $ am Mt Wellignton Gray Line $47 $ :30am White Water Rafting (all inclusive) Rafting Tasmania :00/9:30am-4:00pm $200 $200 (age 13+) 9.30am Double Decker City Loop. Hop on HopOff Red Decker Company / am $25.00 $ am Hobart City Tour Gray Line $44 $ pm Mt Wellington Descent - Downhill Bike Ride Under Down Under hours $75 $65 10am Historic Convict Site Guided Tour Penitentiary Chapel Historic Site hrs $12 $ am Bonorong Oysters, Cheese & Wine Tassie Tailor-Made Tours Andrew /2 hrs $95 $50 10am Double Decker City Loop. Hop on Hop off Red Decker Company / am-11.30am $25.00 $ :15am Richmond Historic Village Bus Hobart Shuttle Bus Company O hrs $30 inc gaol entry $20 inc gaol entry 10:30am Bonorong Wildlife Park Shuttle Hobart Shuttle Bus Company O hrs $25 + entry fee $15 + entry fee On Demand Seaplane Flights Tasmanian Air Adventures :00am - 6:00pm From $99 From $99 11am Theatre Royal tour Theatre Royal hour $12 $10 11am Double Decker City Loop. Hop on Hop off Red Decker Company / am-12.30pm $25.00 $ :00am Mt Wellington Shuttle Bus Hobart Shuttle Bus Company O hrs approx $25 $15 11:15am Iron Pot Cruises Pennicott Wilderness Journeys :15am - 1:45pm $125 $100 11:30am Richmond Historic Village Bus Hobart Shuttle Bus Company O hrs $30 inc gaol entry $20 inc gaol entry 11:30am Historic Convict Site Guided Tour Penitentiary Chapel Historic Site hrs $12 $5 12pm Double Decker City Loop. Hop on Hop off Red Decker Company / pm-1.30pm $25.00 $ :00pm Bonorong Wildlife Park Shuttle Hobart Shuttle Bus Company O hrs $25 + entry fee $15 + entry fee 12:45pm Richmond Historic Village Bus Hobart Shuttle Bus Company O hrs $30 inc gaol entry $20 inc gaol entry 13.00pm Bonrong & Richmond Tour Gray Line $84.00 $ pm Hobart City Tour Gray Line $44 $22 13:00pm Mt Wellington Descent - Downhill Bike Ride Under Down Under hours $75 $65 1pm Historic Convict Site Guided Tour Penitentiary Chapel Historic Site hrs $12 $5

13 DST Posters

14 TTIC Opportunities Arrivals Guide TTIC Arrivals Guide (2016/17) 50,000 distributed Given out via the Volunteers, at the wharf in racks and through the TTIC. Advertising includes a slot in the brochure rack at MAC2 Designed already

15 TTIC Opportunities Brochure Rack at MAC2 TTIC Brochure Rack Prime Position Information desk at MAC2 staffed by TTIC and volunteers, natural magnet for passengers. $160 DL or $240 A4 for the season Contact TTIC to apply

16 City of Hobart Hawkers Permit City of Hobart Hawkers Permit Available from City of Hobart Customer Service Dedicated parking spot outside the Council Customer service centre in Elizabeth Street with restrictions on use. Contact City of Hobart to apply

17 TTIC Opportunities Volunteer Group TTIC Volunteer Program What's On list, produced for each ship 55 Volunteers Airport Famil program Contact TTIC for details

18 Our overriding mission Keep the passengers happy, keep the ships coming. Tasmanian Travel & Info Centre Destination Southern Tasmania City of Hobart Tourism Tasmania TasPorts Cruise Down Under Industry Volunteer Program Retail sector Transport Work together and the cruise lines and passengers will be happy and return

19 Can we deliver? 7,500 + in one day on occasions? TTIC knows it will struggle will you? Communication is essential Work for the best customer experience Promote cruise ships in all sectors Use our Volunteer s Stagger tour departure times Advise your capacity - especially attractions We can share this information to this group to maximise opportunity and decrease queues and wait times Work together!

20 TTIC Counter rebuild Moving to the Council Centre, Davey Street, from the 3rd November to the 15th November Self service options Live inventory

21 Photo courtesy of Heather Henri

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