Please see the full job description and specification on page 4 for further details.

Transcription

1 Cruise Assistants Seasonal Posts - May 2018 to September 2018 Visit Belfast would like to appoint a number of Seasonal Cruise Assistants. The Cruise Assistant is responsible to the Manager of the Visit Belfast Welcome Centre Visitor Information Centre (VBWC VIC) and the Cruise Ship Coordinator, or Ground Handler on duty, for the provision of on-shore ticket handling and customer service for cruise passengers arriving into the Port of Belfast by cruise ship. This season has 117 cruise ships docking. Visit Belfast intend to recruit a team of Cruise Assistants to deliver this service. Cruise Assistants will be needed for approximately 83 ships (see schedule on page 8 subject to change). Please see the full job description and specification on page 4 for further details. Notes to Applicants Completed and signed application forms must be completed in either typed or black ink (soft copies of application forms, i.e. faxed or ed, will not be accepted). Please complete and return your equal opportunities monitoring form with your application in a sealed envelope. Attach additional pages only if you require more space. Please do not alter the formatting of the application form. CVs, cover letters and supporting documents will not be accepted. Applications received after the deadline will not be accepted. Applications should be returned by 12 noon, Tuesday 10 th April 2018 to: Human Resources Visit Belfast 9 Donegall Square North Belfast BT1 5GB Please note that interviews are scheduled to take place on Tuesday 17 th April Visit Belfast is an equal opportunity employer Visit Belfast 9 Donegall Square North Belfast BT1 5GB Northern Ireland T: +44 (0) F: +44 (0) E: reception@visitbelfast.com visitbelfast.com Leisure Tourism Business Tourism Visitor Information Visitor Information T: F: +44 (0) E: info@visitbelfast.com Visit Belfast is a trading name of Belfast Visitor and Convention Bureau Limited (NI ). Registered Office: 9 Donegall Square North, Belfast BT1 5GB

2 Bringing the World to Belfast Incorporated in 1998, Visit Belfast is a public / private sector tourism partnership funded and supported by Belfast City Council (BCC), Tourism Northern Ireland (TNI), Invest Northern Ireland (INI), Lisburn and Castlereagh City Council (LCCC), Ards and North Down Borough Council (AND), strategic partners, Translink, Belfast One, Diageo Northern Ireland, Victoria Square and Value Cabs and corporate partners Hastings Hotels, Belfast Waterfront & Ulster Hall and Titanic Belfast, and over 500 industry partners. Visit Belfast is the city region s Destination Marketing Management Organisation (DMMO) dedicated to marketing Belfast as a city break, conference, day trip and cruise ship destination. It also, in its visitor servicing role, manages the operation of three gateway Visitor Information Centres (VICs) and a range of visitor servicing initiatives. Visit Belfast represents over 500 tourism businesses and services representing all aspects of the visitor experience. Visit Belfast s core purpose is to create and service visitors for Belfast and Northern Ireland in order to generate an economic benefit for the city region, creating jobs and wealth. Visit Belfast s marketing and sales activity has delivered over 350m to the local economy in the last four years. Our relationships and engagement with our tourism partners is key to the ongoing success of Visit Belfast and central to delivering our tourism, marketing and sales plans for the Belfast City Region. More information about Visit Belfast can be viewed here About Us and here Annual Review. Location Visit Belfast s head office and the Visit Belfast Welcome Centre (VBWC) are located at 9, Donegall Square North, Belfast, BT1 5GB. Visit Belfast also operates Visitor Information Centres (VICs) at George Best Belfast City Airport (GBBCA), Belfast International Airport (BIA) and pop up information desks off-site, for example, on cruise ships or during conferences and events. Visit Belfast also has a satellite office in London. 2

3 Organisational Structure 3

4 Job Description POSITION: DEPARTMENT: REPORTING TO: Cruise Assistant Seasonal - On Call Zero Hours Contract Visitor Servicing Visit Belfast Welcome Centre Visit Belfast Welcome Centre Manager / Cruise Coordinator SALARY: 7.38 to 7.83 per hour PURPOSE: The Cruise Assistant is responsible to the Manager of the Visit Belfast Welcome Centre Visitor Information Centre (VBWC VIC) and the Cruise Ship Coordinator, or Ground Handler on duty, for the provision of an on shore ticket handling and customer service for cruise passengers arriving into the Port of Belfast by cruise ship. This season has 117 cruise ships docking. Visit Belfast intend to recruit a team of Cruise Assistants to deliver this service. Cruise Assistants will be needed for approximately 83 ships. RESPONSIBILITIES: The Cruise Assistant is responsible for meeting and greeting cruise passengers and crew as they disembark the ship and are directed towards the shuttle buses. As some of the cruise ships this season will charge on board the ship for the shuttle bus service and issue tickets for the shuttle buses, your role will be to take the tickets off the passengers and crew as they disembark and queue for the shuttle bus. In the event that they do not have a ticket for the shuttle bus, you will take their name and cabin details. You will do this initially in the morning at the Port - Stormont Wharf. From mid-morning you will do the same for the return journey outside the Visit Belfast Welcome Centre (9, Donegall Square North, Belfast, BT1 5GB) where the shuttle bus departs to return to the ship. You will be responsible for answering any passenger s questions about the shuttle bus service as well as providing general tourist information about the city and the wider destination. DUTIES AND SPECIFICATIONS: Work with the Cruise Coordinator to ensure that all information is made available in advance of the cruise ships arrival. Keep a record of the number of people using the shuttle buses. Familiarise yourself with the shuttle bus timetables and daily What s On information sheets. 4

5 Take and record the number of tickets for passengers using the shuttle buses and record details as required. Ensure passengers and crew form an orderly queue. Crew should only be permitted to board the shuttle buses once ALL cruise passengers are accommodated. Provide records at the end of the day and hand both the tickets and forms to the Cruise Coordinator or Ground Handler as advised. Along with the Cruise Coordinator, monitor the shuttle buses to ensure that they are running on time. Feedback any concerns to the Cruise Coordinator or Ground Handler on duty. Submit weekly returns of hours worked to the Visit Belfast Welcome Centre Manager. The provision of any other form of service with which the post holder may be charged in accordance with the Visitor Servicing department s general activities. To communicate effectively with other Visit Belfast Departments to ensure integrated activity across the organisation. Support the team in the development and maintenance of effective working relationships with Visit Belfast s partners, sponsors and the industry as appropriate. Uniform. You will be supplied with a uniform with corporate Visit Belfast branding. The Cruise uniform will consist of branded polo shirt and rainproof jacket black jeans should be worn. Undertake other duties as required. HOURS OF WORK There will be three types of shifts for this role. The first type of shift will consist of an 8-9 hour day (including a 30 minute lunch break). Shifts will typically start at 08.00/08.30 and finish at The second type of shift will be shorter and will typically begin at and finish at The third shift will be shorter, typically beginning at 08.00/08.30 and finishing at The full cruise schedule is in Appendix 1 with highlighted probable days required. However, this may be subject to change. Any additional ships that require this service will be added to the list as the season progresses. Visit Belfast intend to have in place a team of Cruise Shuttle Assistants to deliver this service. Larger ships will need up to 3 people (2 for the longer day shifts and 1 for the shorter shift). Smaller ships may only need 1 to 2 people. There will be free parking at the Dock and employees can use the shuttle buses to get to and from the city centre. 5

6 SMOKING POLICY Visit Belfast operates a no smoking policy. Smoking is strictly prohibited within Visit Belfast sites. EQUAL OPPORTUNITIES Visit Belfast is an equal opportunity employer 6

7 Personnel Specification: Cruise Assistants (Seasonal) Essential Criteria Qualifications At least 5 GCSEs (or equivalent) at Grade C or above, including English and Maths. Desirable Criteria Third level qualification, or equivalent, in a relevant discipline. Relevant Experience One year s administration / clerical / customer service work experience. Experience working in the tourist information service / hospitality / Port / Harbour trade. Special Aptitudes Excellent written and spoken English. Excellent organisational, interpersonal and communication skills. Ability to work on own initiative, energy, enthusiasm and team player. A good knowledge of Belfast and Northern Ireland as a tourism destination. Excellent customer care skills, as well as a smart appearance. European language skills preferably German or French. Circumstances Available to work outside normal hours as required. Good flexibility and availability. March

8 JUNE 2018 Cruise Schedule (subject to change) Month Arr Date Time SHIP NAME Pax Projected Service Required MARCH 1 19/03/ :30-20:45 ASTORIA doubles APRIL 2 04/04/ :30-17:00 BRAEMAR doubles /04/ :00-15:00 MARCO POLO doubles /04/ :00-22:00 MAGELLAN 1,860 3 doubles ; 1 single /04/ :00-20:00 ASTORIA doubles /04/ :00-18:00 LE SOLEAL 195 No Service MAY 7 01/05/ :00-16:00 ECLIPSE 2,850 5 doubles /05/ :00-21:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ;7 9 08/05/ :00-23:00 SILVER MUSE doubles /05/ :00-19:00 MEIN SCHIFF 3 2,500 5 doubles /05/ :00-18:00 LE SOLEAL 195 No Service 12 11/05/ :00-16:00 ECLIPSE 2,850 5 doubles /05/ :00-20:00 CORINTHIAN 98 No Service 14 12/05/ :00-18:00 VIKING SUN doubles /05/ :30-22:00 ASTORIA doubles /05/ :00-14:00 ALBATROS doubles /05/ :00-21:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ; /05/ :00-18:00 AIDA VITA 1,266 3 doubles /05/ :00-18:00 HAMBURG doubles /05/ :30-22:00 ASTORIA doubles /05/ :00-18:00 QUEEN VICTORIA 2,014 5 doubles /05/ :00-20:00 CORINTHIAN 98 No Service 23 22/05/ :00-23:00 SEABOURN QUEST double /05/ :00-20:00 ZUIDERDAM 1,916 3 doubles /05/ :00-18:00 HANSEATIC 184 No Service 26 29/05/ :00-21:15 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ; /05/ VARIETY VOYAGER 72 No Service 28 31/05/ :00-20:00 CORINTHIAN 98 No Service 29 03/06/ :00-21:00 ISLAND SKY 118 No Service 30 05/06/ :00-20:00 SEVEN SEAS EXPLORER doubles /06/ :00-14:00 ARTANIA 1,260 3 doubles /06/ :00-18:00 SILVER SPIRIT singles /06/ VARIETY VOYAGER 72 No Service 34 10/06/ :00-20:00 CORINTHIAN 98 No Service 35 11/06/ :00-21:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ; /06/ :00-19:30 MEIN SCHIFF 3 2,500 5 doubles /06/ :00-18:00 BERLIN singles /06/ :00-18:00 ECLIPSE 2,850 5 doubles /06/ :00-23:00 NAUTICA doubles /06/ :00-20:00 DEUTSCHLAND doubles /06/ :00-18:00 ORIANA 1,822 3 doubles /06/ VARIETY VOYAGER 72 No Service 43 20/06/ :00-20:00 CORINTHIAN 98 No Service 44 22/06/ :00-21:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ; /06/ :00-23:00 NAUTICA doubles /06/ :00-18:00 COLUMBUS 1,400 3 doubles /06/ :00-23:00 SILVER WIND 298 No Service 48 28/06/ VARIETY VOYAGER 72 No Service 8

9 JULY AUGUST SEPTEMBER Arr Date Time SHIP NAME Pax Projected Service Required 49 30/06/ :00-16:00 NAUTICA doubles /06/ :00-20:00 CORINTHIAN 98 No Service 51 05/07/ :00-21:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ; /07/ VARIETY VOYAGER 72 No Service :00-18;00 SEABOURN QUEST double /07/ /07/ :00-20:00 CORINTHIAN 98 No Service 55 11/07/ :00-18:00 AZURA 3,096 7 doubles ; 5 doubles ;7 doubles /07/ :15-20:00 MEIN SCHIFF 3 2,500 5 doubles /07/ :00-19:00 COLUMBUS 1,400 3 doubles /07/ :00-23:00 AMADEA doubles /07/ :30-22:30 AZAMARA JOURNEY doubles /07/ :30-21:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ; /07/ VARIETY VOYAGER 72 No Service 62 19/07/ :30-19:30 CRYSTAL SERENITY 1,070 2 doubles /07/ :00-20:00 CORINTHIAN 98 No Service 64 22/07/ :00-18:00 QUEEN ELIZABETH 2,068 5 doubles /07/ VARIETY VOYAGER 72 No Service 66 29/07/ :30-21:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ; /07/ :00-17:00 ARTANIA 1,260 3 doubles /07/ :00-20:00 CORINTHIAN 98 No Service 69 30/07/ SEA CLOUD 96 No Service 70 03/08/ :00-22:00 MARINA 1,258 3 doubles /08/ :30-18:45 MEIN SCHIFF 3 2,500 5 doubles /08/ :00-23:00 SILVER WIND 294 No Service 73 07/08/ VARIETY VOYAGER 72 No Service 74 08/08/ :00-13:00 HAMBURG doubles /08/ :00-20:00 CORINTHIAN 98 No Service 76 10/08/ :15-21:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ; /08/ :00-18:00 VIKING SKY doubles /08/ :00-18:00 ECLIPSE 2,850 5 doubles /08/ :00-21:00 OCEAN MAJESTY 100 No Service 80 14/08/ :00-19:00 BERLIN singles /08/ :00-17:00 AZAMARA PURSUIT doubles /08/ :00-20:00 NAUTICA doubles /08/ VARIETY VOYAGER 72 No Service 84 18/08/ :00-18:00 VIKING SUN doubles /08/ :00-19:00 AIDA AURA 1,266 3 doubles /08/ :00-20:00 CORINTHIAN 98 No Service 87 22/08/ :30-18:00 QUEEN ELIZABETH 2,068 5 doubles /08/ :00-21:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ; /08/ :45-19:30 MEIN SCHIFF 3 2,500 5 doubles /08/ :00-22:00 ASTORIA doubles /08/ VARIETY VOYAGER 72 No Service 92 29/08/ :00-20:00 CORINTHIAN 98 No Service 93 30/08/ :00-21:00 SILHOUETTE 2,886 5 doubles /08/ :00-20:00 ASTOR double /08/ :00-19:00 BLACK WATCH doubles /09/ :45-18:00 VIKING SUN doubles /09/ :00-14:30 BERLIN singles /09/ :00-21:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ;7 9

10 Arr Date Time SHIP NAME Pax Projected Service Required 99 03/09/ :00-19:30 AIDA AURA 1,266 3 doubles /09/ :00-16:00 BRILLIANCE of the SEAS 2,501 5 doubles /09/ :00-17:00 OCEAN MAJESTY 100 No Service /09/ :00-22:00 PACIFIC PRINCESS doubles /09/ :00-22:00 COLUMBUS 1,400 3 doubles /09/ :00-20:00 CORINTHIAN 98 No Service /09/ :00-18:00 PRINSENDAM doubles /09/ :00-23:00 HEBRIDEAN SKY 114 No Service /09/ :00-22:00 ASTORIA doubles :00-08:00 EUROPA doubles /09/ /09/ :00-22:00 STAR BREEZE 212 No Service /09/ :00-18:00 ROYAL PRINCESS 3,600 7 doubles ; 5 doubles ; /09/ :00-18:00 NAUTICA doubles /09/ :00-17:00 NORWEGIAN JADE 2,402 5 doubles /09/ :00-18:00 SEABOURN OVATION double /09/ :00-23:00 ALBATROS doubles /09/ :00-19:00 COLUMBUS 1,400 3 doubles /09/ :00-15:00 SAGA PEARL II singles /10/ :30-20:00 BLACK WATCH doubles ,475 10