TOLLCROSS INTERNATIONAL SWIMMING CENTRE SPECTATOR GUIDE
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1 TOLLCROSS INTERNATIONAL SWIMMING CENTRE SPECTATOR GUIDE
2 2 THE MOMENT is finally here! Welcome to the 2018 LEN European Swimming Championships and Tollcross International Swimming Centre. A world-class aquatics venue located in the east end of Glasgow with a track record of hosting major international swimming events, including the 2014 Commonwealth Games and the 2013 Duel in the Pool, Tollcross will welcome elite competition once again as the host venue for Swimming at the Glasgow 2018 European Championships.
3 Local Attractions 3 There are a number of local sights and attractions close to Tollcross International Swimming Centre, including Tollcross Park and Tollcross Children s Farm. For ideas of things to do in Glasgow, places to discover and where to stay, visit peoplemakeglasgow.com
4 4 Before You Leave Home Be prepared To enter the venue, you will pass through security screening, which will include a bag search and pat down. Items such as bags in excess of 25 litres, commercial photography equipment, noise-making instruments, glass containers, bulk food, balls, inflatable items and alcoholic beverages are not allowed in any of our venues. There will also be some restrictions on items such as flags and poles, which can t be over 1mx2m, and large umbrellas. A full list of prohibited and restricted items is available at glasgow2018.com/ tollcrossinternational swimmingcentre Make sure you check the full list before you arrive on venue. Plan your journey Keep up to date with travel information at getreadyglasgow.com Avoid bags For faster access to all venues, don t bring bags. If it is essential, bags should be no more than 25 litres in size and limited to one per person. Bags will be searched upon entry. Remember, there are no cloakrooms or storage facilities available at the venue. Don t forget your tickets Remember to keep your tickets with you at all times. Make sure your mobile phone is fully charged to allow you to show your e-tickets. Should you have any issues with your tickets before the event contact your point of sale. No smoking Smoking is not permitted at Glasgow 2018 venues. Arrive early Entry gates will open 90 minutes before competition starts. Once you enter the venue you cannot leave and re-enter.
5 Venue Services Ticket box office Located beside the main spectator entrance, open from Friday 3 August to Thursday 9 August, from 07:00. Opening hours may change. For updates, visit glasgow2018.com Under 14s must be accompanied by an adult over 18 Children aged two years and over must have a ticket Babies in arms (under two years old) will not require a ticket and will not be allocated a seat Ticketholders must retain their ticket at all times Information point Located in the main spectator plaza and internal venue concourse. Support available includes: Event and venue information Language assistance where available Travel information Lost and found items Welfare point for lost and found persons Distribution of young visitor wristbands Distribution of pre-booked audio commentary equipment Young visitor wristbands We will be handing out young visitor wristbands for your little ones to wear in case they wander off during the excitement of the day! For more information ask a member of staff or visit the information point. Food and drink Payment at food and drink kiosks can be made by cash and card. Only non-alcoholic beverages are available for purchase. Lost and found items All found items can be collected from the information points on competition days. Following completion of activities, any unclaimed items will be transferred to Tollcross International Swimming Centre main reception. 5
6 Merchandise Take home your own piece of the Championships! Merchandise is available from the outlet at the venue on competition days. Check out our George Square megastore in Glasgow which operates from 18 June 17 August. First aid Located in the spectator plaza. Mobile first aiders are available. Ask a member of staff if support is needed. Water refill Located in the spectator plaza. Baby changing Located near block C on the west concourse. Toilets Located in the external spectator plaza and west concourse. ATMs There are no ATMs inside Tollcross International Swimming Centre. The nearest ATM is on the corner of Darleith Street and Shettleston Road. Accessible services Need support at the venue? Our acessibility team will be offering a pushing/chaperone service from accessible parking to your seat. Look out for the pink access team and access point signage for support. There will be audio commentary available for spectators with any degree of sight loss. This is inear event commentary describing all that s happening during the event, making sure you don t miss the action. Receivers can be booked by calling and collected from the information point. Accessible toilets are located in the external spectator plaza. Dog spending Only assistance dogs are allowed in the venue. Dog spending is located in the external spectator plaza. Get in touch Want to provide feedback on your event day experience? Contact us at getreadyglasgow@ glasgow.gov.uk 6
7 7 Travel Information Tollcross International Swimming Centre is well served by trains and buses from Glasgow. In order to experience a positive journey we encourage you to follow the transport advice as shown, particularly the promoted walking route and the location of the spectator main entrance. See map for details. Train Carntyne Station is well served by trains from Glasgow Queen Street with services extending across Scotland and England. Bus Service number: 61, 240 and 255 from Argyle Street, Glasgow to Tollcross Park. Service 2 from Argyle Street, Glasgow to Shettleston Road. Spectator parking There is no spectator parking available at the venue. Cycle parking Located in Tollcross Park. Subject to availability. Accessible parking Spectators with accessible tickets will be contacted in the coming weeks regarding travel needs and requirements at the venue. Taxis Drop-off and pick-up is located at the Tollcross Road entrance of Tollcross Park. Walking route Up to a 20 minute walk to Tollcross International Swimming Centre from Carntyne Station. See map for details.
8 Bringing you the best in music, visual art, street art, dance, theatre, design and more! Glasgow and areas hosting sport across Scotland will be buzzing with cultural events and activities at city centre Festival sites, cultural venues and in communities, adding to the celebrations around the 11 days of world-class sporting action. 8 The Beating Heart Updates and full programme information glasgow2018.com/festival George Square Glasgow s iconic George Square will bring a carnival atmosphere to the city centre through a programme of free events that will delight all ages and put Glasgow and Scotland s renowned creativity in the spotlight. Merchant City Festival The centrepiece of Glasgow s summer events calendar is back for 2018, presenting the best in Scottish and international arts and entertainment, while showcasing the unique cultural and creative hub that is Glasgow s Merchant City. GO LIVE! at the Green A must visit destination for all the family. This innovative live experience will bring together sport, fitness, health, arts, food and drink as never before and in an engaging and exciting way to encourage people to lead healthy and active lives.
9 Bonnie s Top Tips Cheer on your favourites Silence in the pool area as the swimmers prepare to dive-in Shooting through the water, you d swear they have a fin Cheer loudly once they ve plunged into the blue Watch their form carefully, maybe one day, this will be you. My pals will be handing out hand held flags and face stickers so be sure to grab yours to cheer on your favourite athlete. SPEND 35 AND SAVE 5 Available to use in official merchandise stores and glasgow2018.com/shop * * Not applicable for use in the following Glasgow 2018 official merchandise venue stores: Tollcross International Swimming Centre, Royal Commonwealth Pool, Loch Lomond & The Trossachs National Park and Scotstoun Sports Campus. Capture #TheMoment I d love to see your moment at the Championships! Don t forget to take your sealfie with our official sealfie frames and tag #BonnieTheSeal on social media. 9
10 tes Arena ing the ris Hoy rome Gallowgate Celtic Park London Road Springfield Road Todd Street Forge Shopping Centre Springfield Road Spectator Seating Field of Play Duke Street Spectator Entry Spectator Seating Tollcross Road Spectator Zone London Road Shettleston Road Westmuir Street Rigby Street Tollcross Children s Farm Rigby Street Maukinfauld Road Muirfauld Drive Bus stop 61, 240, minute walk Tollcross Park Carntynehall Road Old Shettleston Road Tollcross Road Carntyne Shettleston Road Bus stop 61, 240, 255, N240 Cardowan Road Anstruther St Carntyne Hall Rd Spectator Entry Tollcross Children s Farm Wellshot Road Greenfield Football Park To Shettleston Station 20 minute walk Tollcross International Swimming Centre Duror Street Shettleston Road Bus stop Train station Taxi pick-up/drop-off Accessible parking Cycle parking Walking route Toilets Accessible toilet Baby change facilities Food and drink First aid Ticket box office Merchandise Dog spending Information point No spectator access Accessible spectator entry only 10 Wellshot Road Trainard Avenue Braidfauld Street Tollcross Road
11 PARTNERS SUPPORTERS GLASGOW2018.COM PROUD TO SERVE SCOTLAND PROVIDERS Arco Adi.tv Xerox AQUATICS PARTNERS DATA PROCESSING & TIMING
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