Ownership % Owned & Managed by dnata 23.08% Prominent Omani businessmen

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Alvin Allen
5 years ago
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1 Company Profile

2 Ownership 76.92% Owned & Managed by dnata 23.08% Prominent Omani businessmen Sama Travel & Services International LLC (GSA Representations) 100% Owned & Managed by OUA Travel Moon Travel LLC 50% Owned & Managed by OUA Travel United Travel L.L.C 100% Managed by OUA Travel Universal Travel & Tourism Agency L.L.C 100% Managed by OUA Travel

3 OUA Travel - Profile For the past 51 years, OUA Travel has been providing its Customers with a comprehensive range of travel services across the Sultanate of Oman 5/30/2017 3

4 OUA Travel - Profile The parent Organisation has been successfully operating in Oman since 1923 (erstwhile Grey Mackenzie) First Travel operations established in 1965 Market Position # 2 Number of staff +170 Core Activities : Travel Management Company - Corporate & Retail Travel GSA Representations Destination Management Company Inbound leisure Holidays Outbound leisure Hajj / Umrah / Pilgrimage Travel Car Rental Courier Service Cargo Service

5 OUA Travel Holiday products

6 GSA Partners British Airways Gulf Air Regent Airways American Airlines Malaysia Airlines Philippine Airlines Qantas

7 Our Strengths Nationwide network of 29 strategically located outlets spread all over the Sultanate of Oman A subsidiary of dnata Travel Services dnata Network - UAE, KSA, Qatar, Bahrain, Iraq, Afghanistan & India Hogg Robinson Group (HRG) partner in Oman TMC Oman s largest corporate Travel Management Company generating Servicing the largest & most reputed corporate houses in Oman Registered with all major Ministries & Government bodies Retail Travel

8 Our Strengths Leisure Oman s largest outbound leisure operator Unique products from OUAT - dnata Holidays Will be able to create exclusive packages for staff families. Inbound handles tourists from Europe, Middle East, GCC Umrah / Hajj Oman s #1 Umrah operator The only IATA agent to be granted a Hajj license from the Oman Govt. Rent-a-Car Modern fleet with over 200 vehicles Worldwide Courier Service Representing OCS courier in Oman for over 15 years Cargo Service Airport Office Ticketing, Meet & Greet, Visa & pax facilitation Technology Oman s first TMC to introduce a Self Booking Tool (SBT) for Corporates. Proven 10 20% savings for the clients Front Office booking tool to control selling on preferred airlines

9 About HRG (Hogg Robinson Group) HRG has a long and prestigious history: more than 160 years of experience specialising in a range of high quality corporate travel services for multinational and national clients throughout the decades. The HRG worldwide network combines local expertise and specialist knowledge with our wide reaching global capabilities to deliver an all round value offering and tailor made solution to our corporate travel clients. With capabilities that stretch far beyond the classic travel management role and are designed to meet the needs of both the corporate decision-maker and their travelers, we offer consulting services to assist with Programme management decisions and negotiation support. Our global traveler assistance service, which operates 24 hours a day 365 days per year, provides peace of mind wherever you are in the world.

10 Location Network Network OUA Locations GSA Holidays Retail Implant Offices Moon Travel LLC American Airlines OUA Holidays Business Tvl Centre Orpic Ruwi British Airways Qantas Airways SQU Complex Medinat Qaboos Daleel Petroleum Target Oilfield Svcs Nizwa Sohar Gulf Air Salalah Oman LNG Buraimi Regent Airways Airport Sohar Aluminium Ibra Philippine Airlines Ras Al Hamrah Alkhuwair Tebodin Seeb Ghala Mahabela Universal Travel & Tourism Agency LLC United Travel L.L.C Ruwi Airport Ruwi CBD Alkhuwair Sur US Emb/Imp Salalah

11 Hours of Work Our Business Travel Centre is open 5 ½ days a week. Sunday to Thursday Saturday : to hrs. : to hrs Our Airport office is open, Saturday to Thursday from: : to midnight Fridays and Public Holidays: : to midnight Telephone No : Emergency Contact: 24x7x365 :

12 Other Services

13 Services Offered : Spot Rentals Long Term Lease Airport Transfer Chauffer Services Excursions

14 Services Offered at Dubai: Meet & Greet Service Diamond Service City Stop Lounge

15 Services Offered: Groups City Tours Corporate Incentive Travel Desert Ventures Event Management

16 VAT Reclaim Service dnata has partnered with a UK based firm (Cash Back) to reclaim VAT (Value Added Tax) Cash Back has been in the VAT reclaim business since 1988 representing more than 20 years of specialised experience in international VAT. In 1994 United Cash Back was formed to build up and support the network of Cash Back member firms. Cash Back has a long and valued client list, we benefit from a sound financial track record, we enjoy excellent relations with the tax authorities and we are a respected player in the industry. Our responsible account managers build strong client relationships and provide all the necessary after-sales service. Cash Back have been an active member of the International VAT Association since its foundation. Cash Back has a standard global approach represented through our member firms in Europe, the US and the Middle East and every client has access to our international network of VAT experts via their own, local Cash Back office. Cash Back s network consists of more than 30 offices headed by lawyers, accountants and business professionals with substantial experience in VAT refund and other tax recovery mechanisms within their countries. Our team of experienced consultants can assist you to manage your VAT affairs and queries

17 Overseas Courier Service (OCS) Overseas Courier service the world oldest air express network founded in 1957 with its headquarters in Japan. Overseas Courier Services Oman is a division of UNITED TRAVEL LLC started operation in We operate almost everywhere in the world in over 200 countries & territories worldwide. OCS is committed to delivering your shipments with speed & care. Our aim is to provide excellent service quality to our customers at attractive prices in the most environment friendly way. Pre Planned routing, security checks, computerized administration & tracking are established in order to ensure the speediest delivery of packages of any shape or size. OCS has other services too, like EXPRESS IMPORT SERVICE, ECONOMY SELECT, EXPRESS TRANSIT SERVICE ( Air freight IN-BOUND ), VISA PAC SERVICE, LOCAL DELIVERIES WITHIN OMAN.

18 Service Standard (Specimen for Service Standard) Evaluation Tools Telephone Etiquette Reservation Ticketing Refunds Communication Others Standard Calls will be picked up within 3 rings. Greet all customers by identifying yourself and wishing them the time of day as applicable and end the call with thanking them for calling OUA Travel. Keep the volume of the telephone ring at a convenient level. Calls should be transferred to the operator / colleague when not at your work station. Take down & ensure messages are conveyed immediately. All messages must contain Callers name, time of call, contact numbers and the message left by the caller. Address the caller by name / title throughout the conversation. Make sure you call back the customers as agreed. Key Account Manager to ensure strict compliance of the above. Bookings to be done in appropriate class and offer competitive fares on the most direct route. OUAT will ensure that the fare used through GDS is the most competitive or provide better alternative fares if available. Respond to all bookings within 3 hours after receiving request and ticketing within 2 hours of receiving approval. Advise passengers regarding the ticketing time limit and restrictions on all fares Noting of passenger contact is mandatory to inform any last minute changes etc. Frequent flyer membership details, meal & seat request & any other special requirements to be obtained from the passenger. VIP / CIP bookings must be copied to Team Leader/Sales Manager Cancel reservations if not required to avoid penalties to the customer. Prior printing tickets ensure booked in proper class and apply corporate / airlines deals as agreed Ticketing must be done prior to time-limit as per airline ticketing policy as indicated in TMS All approvals & documentation to be correctly maintained. Acknowledge refunds within 24hrs and process as per airline policy Track unused coupons & provide the corporate with a quarterly report All communication will be through or any other mode as accepted by the corporate Complaints will be acknowledged and actioned within 24hrs Quarterly review on service standard agreement between the client & OUA Travel Management team

19 Thank You

Sur Travel Agencies L.L.C. Bahwan Travel Services A Complete travel management company.

Sur Travel Agencies L.L.C. Bahwan Travel Services A Complete travel management company. Sur Travel Agencies L.L.C Bahwan Travel Services A Complete travel management company. Corporate Conglomerate: Core Divisions Oman s largest business group operating for more than 40 year. Lifestyle Bahwan