FROM LANDING TO TAKE-OFF: WE CARE COMPANY PRESENTATION

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Alice Lang
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1 FROM LANDING TO TAKE-OFF: WE CARE COMPANY PRESENTATION

2 AGENDA 1. This is Swissport 2. Our Service Offerings 3. The Hub Concept 4. Global and Regional Presence 2

3 1. THIS IS SWISSPORT 3

WHAT WE DO THE COMPANY is the leading global airport

reliability, safety, innovation and network coverage.

is able to provide an all-inclusive service package in

4 WHAT WE DO THE COMPANY is the leading global airport and aviation service provider in terms of quality, reliability, safety, innovation and network coverage. Offering a comprehensive range of services, Swissport is able to provide an all-inclusive service package in addition to managing integrated collaboration outsourcing models. 4

5 WHAT WE DO: THE PROFILE Key Figures Revenue (not normalised) EUR: 2.8 billion Countries 50 Employees > 68,000 Flights handled (movements) > 4.5 million Cargo handled (tonnes) > 4.7 million Warehouses > 133 Airports served > 315 Customers > 850 Passenger handled (departures) > 265 million 5

6 GROUP EXECUTIVE MANAGEMENT (GEM) 6

7 WHAT WE AIM FOR: OUR MISSION To provide the aviation industry with consistent and tailormade solutions around the globe, for a better customer experience. We also aim for: Consolidate and strengthen our number-one position Achieve profitable growth Progess in key areas such as quality and reliability Further develop and implement the Swissport Formula 7

HOW WE DO IT: OUR MISSION STATEMENT TO PROVIDE

innovation and human resources development We

8 HOW WE DO IT: OUR MISSION STATEMENT TO PROVIDE THE AVIATION INDUSTRY WITH CONSISTENT AND TAILOR-MADE SOLUTIONS AROUND THE GLOBE, FOR A BETTER CUSTOMER EXPERIENCE We focus on innovation and human resources development We are guided by the principles of sustainability and compliance 8

9 HOW WE DO IT: OUR VALUES PEOPLE We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. PROFESSIONALISM We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions. PARTNERSHIP Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any time. 9

HOW WE DO IT: AWARDS These values result in steady growth and an

receives various ISAGO certificates & IGOM recognition at the IGHC

after the company won the inaugural prize in 2012.

Awarded to Swissport for the third time in a row at the Air Cargo

ACSA Best Cargo Handler of the Year 2014 Awarded to Swissport at

ACW Air Cargo Handling Agent of the Year 2014 Awarded to Swissport

10 HOW WE DO IT: AWARDS These values result in steady growth and an industry-wide acknowledgement of our achievements: IATA Swissport receives various ISAGO certificates & IGOM recognition at the IGHC 2017 in Bangkok Ground Handler of the Year 2016 Awarded to Swissport after the company won the inaugural prize in International Cargo Handler of the Year Africa (2011/2013/2015) Awarded to Swissport for the third time in a row at the Air Cargo Africa 2015 Conference and Exhibition. ACSA Best Cargo Handler of the Year 2014 Awarded to Swissport at ACSA's Feather Awards ACW Air Cargo Handling Agent of the Year 2014 Awarded to Swissport for the sixth year in succession at the World Air Cargo Awards Ground Handling Award 2013 Awarded to Swissport at the prestigious Cargo Airline of the Year Awards

HOW WE DO IT: CERTIFICATIONS ISAGO Swissport s Corporate Headquarter as well as 14 stations of its global network have been awarded the IATA Safety Audit for Ground

IATA Swissport is a Member of the Strategic Partnership Program as from 2005. ISO Swissport is Management System ISO 9001 certified (by SGS).

11 HOW WE DO IT: CERTIFICATIONS ISAGO Swissport s Corporate Headquarter as well as 14 stations of its global network have been awarded the IATA Safety Audit for Ground Operations, listed in the ISAGO registry. Swissport will continue participating in the ISAGO program and going along with certifying further stations. IATA Swissport is a Member of the Strategic Partnership Program as from ISO Swissport is Management System ISO 9001 certified (by SGS). CARGOiQ Swissport has achieved certification as a fully compliant CARGOiQ company, a landmark certification recognising Swissport s active endeavours to fully comply with all agreed industry quality standards. 11

WHAT MAKES US SPECIAL: SWISSPORT FORMULA Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers

12 WHAT MAKES US SPECIAL: SWISSPORT FORMULA Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers benefits are: Consistent quality and reliability of service delivery Efficient services through application of best practices Improved choice and access to innovative services globally Optimised solutions for global and local needs Well-trained management and staff 12

13 WHAT MAKES US SPECIAL: COLLABORATION MODEL FROM RELATIONSHIP TO PARTNERSHIP Tailor-made cooperation models (incl. Global Framework Agreements) Business development projects and launch of new products Joint ventures Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing 13

14 FACTS & FIGURES: TOP CUSTOMERS Full-service airlines: Low-cost carriers: 14

15 2. OUR SERVICE OFFERINGS 15

16 GROUND HANDLING SERVICES Passenger & Ramp Services Baggage Services Ticketing Services Lost & Found Services Lounge Operations VIP Services Gate & Check-in Services Irregularity Handling Station Management & Control Load Control Crew Administration De-icing 16

17 CARGO SERVICES Freight Handling (On/Off Airport) Mail Handling Document Handling (Import/Export) Integrator Handling Cargo Handling in a Third-Party Facility Freighter Ramp Services/ Transportation Outsourced Hub Operations and Management Network Handling Services (Off-Line) Call Centre and Airline Customer Services Trucking Services Warehousing e-freight Services 17

18 FUELLING SERVICES Into-Plane Fuelling Maintenance & Operation of Tank Farms Maintenance & Operation of Fuel Distribution Systems & Pipelines Laboratory Fuel Testing Ground Support Equipment Fuelling Ground Support Equipment Maintenance Fuel System Project Maintenance Rental Car Fuel Facility Management Technical Audits & Inspections Cathodic Protection Surveys 18

19 MAINTENANCE SERVICES Aircraft Maintenance Repair Engineering Warranty Administration ETOPS signoff Transit/turnaround services Aircraft checks Ground Support Equipment Maintenance Scheduled Maintenance Unscheduled Maintenance Complementary Services Repairs Overhaul ULD Maintenance CAA certified Maintenance and Repair of ULD: Containers, Pallets, Envirotainers 19

20 EXECUTIVE AVIATION SERVICES Personalised Service Delivery 24/7 Fast Turnaround Times Passenger & Crew Assistance Customs & Immigration Assistance Traffic Rights & Landing Permits Flight Planning & Weather NOTAMs Airport & Runway Slot Co-Ordination Aircraft Charter Reservation Change Aircraft Charter Reservation Catering Arrangements Hotel & Restaurant Reservations Limousine & Car Rental Fuelling Arrangements 20

21 AVIATION SECURITY SERVICES Access Control Baggage Security Cabin Search Cargo Screening Catering Security Document Control General Surveillance High Risk Security Operations for US Carriers Inadmissible Handling Integrated Services of Security and Ground handling Integrated Services of Security and Cargo handling 21

22 3. THE HUB CONCEPT 22

23 THE HUB CONCEPT: MODES OF COOPERATION FROM RELATIONSHIP TO PARTNERSHIP Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing Provision and management of handling services at carrier s hub or base* airport. *Airline has permanently based a few aircrafts (mainly low-cost carriers) 23

24 THE HUB CONCEPT: CUSTOMER BENEFITS Cost Quality Reduction of handling rates and improved cost transparency with the conversion of handling costs from fixed to variable Improve and/or maintain quality of handling services with the implementation of the proven Swissport Formula Best Practice Benefit from our experience Focus Partnership Expertise The Hub & Base concept allows the airline to focus on their core business Provides the full benefit of collaborating with Swissport as a strategic partner Vast hub and base management experience in 18 stations around the globe 24

25 THE HUB CONCEPT: CONTRIBUTION BY PARTNERS SWISSPORT AIRLINE Operational hub & base experience Swissport brand and quality Quality re-assurance Headquarters commitment to assume professional project leadership up to operational start On site project support by experienced field managers from global network Operational- and leadership training of local staff and management Best practice handling processes and operations (Proven Swissport Formula) Provision of quality ground equipment (GSE) and access to innovative technologies Vast commercial expertise from customers airlines Global procurement power and leverage Provide flight production volume Assist in arranging license approvals Support in assuring airport space at preferential rates Support in provision of attractive financial options for leases, loans and local guarantees Assist with local labour market and labour law issues Arrange local legal support Lobbying and networking on all levels 25

26 THE HUB CONCEPT: PROJECT PROCESS Timeframe: ca. 1-2 months Timeframe: ca. 1-2 months Timeframe: ca. 3-6 months Timeframe: ca. 3-6 months Top level kick-off talks Feasibility study (initial proposal) Fine-tune cooperation model & business plan Order GSE and prepare for start-up Milestone 1: Sign MOU Milestone 2: Board Approval 26

27 THE HUB CONCEPT: OUR EXPERTISE 9 Airline Hubs: HEL, GRU, JNB, MUC, SOF, ZRH, IAD, DEN, BRU 2 Major Airline Bases: GVA, STN 4 Major Cargo Bases: ICN, KIX, LAX, SFO 27

28 4. REGIONAL AND GLOBAL PRESENCE 28

29 GLOBAL NETWORK North America Countries: 2 Stations: 58 Europe & Middle East Countries: 20 Stations: 101 Latin America Countries: 14 Stations: 65 Africa Countries: 9 Stations: 47 Asia-Pacific Countries: 5 Stations: 44 Total Network Countries: 50 Stations:

30 P.O. Box 8058 Zurich-Airport Switzerland

FROM LANDING TO TAKE-OFF: WE CARE! COMPANY PRESENTATION

FROM LANDING TO TAKE-OFF: WE CARE! COMPANY PRESENTATION AGENDA 1. This is Swissport 2. Our Service Offerings 3. The Hub Concept 4. Global and Regional Presence 1. THIS IS SWISSPORT WHAT WE DO THE COMPANY