Amadeus Bulletin MALAYSIA Let s shape the future of travel

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Coming Soon in 2014 e-print Save money. Save time.

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On-going Promotions January 2014 Amadeus & Singapore Airlines Joint

1 Coming Soon in 2014 e-print Save money. Save time. Save the environment Tigerair Tigerair will be available to book on Amadeus LCC Smart starting 7 Jan Amadeus e-print Learn how this new solution can helps you save more money by printing less. Malindo Air Malindo Air will be available to book on Amadeus Selling Platform by March Amadeus Selling Platform Connect Experience our new flagship booking platform, a fully web-based tool designed for your business needs. Amadeus Bulletin MALAYSIA Let s shape the future of travel New & On-going Promotions January 2014 Amadeus & Singapore Airlines Joint Promotion Stand a chance to win a pair of Economy tickets to Singapore! 02 Jan Mac 2014 NEW ATOM Cash Splash Promotion Earn RM10 cash voucher for every 20 invoices created through ATOM. 02 Dec Jan 2014 Amadeus Malaysia Suite 15.01, Menara Dion, 27, Jalan Sultan Ismail, Kuala Lumpur. Tel: Fax:

2 Introducing the new Amadeus corporate logo What is a logo? It s the image that represents a company or a product. It combines visual, emotional, rational and cultural elements. Logo are very special. They enrich our lives. They remind us of things that are important to us such as philosophies, dreams and achievements. Amadeus & Asiana Airlines celebrate success with Altéa Suite Asiana is the first full service carrier in the North Pacific region to implement the passenger service system from Amadeus They also help communicate these ideas to others and can represent thoughts, feelings, emotions and values.a logo can quickly communicate something which could take several sentences, pages or books to explain in words. A picture is worth a thousand words. The concept of the new Amadeus logo is to make our brand more solid, simple and memorable. This new design has been evolved for a more modern look. It gives our logo greater legibility and visual impact. We have maintained the combination of upper/lower case lettering that is part of ourheritage, and a key differentiating element of our original logo. We want people to think of Amadeus as a technology innovator and customer centric partner. The new Amadeus logo. It s Amadeus. It s global. It tells one story. It shape the future of travel! Amadeus, a leading technology partner for the global travel industry and Asiana Airlines, a global airline with the management ideology, maximum safety and customer satisfaction through service, today celebrates the airline s successful migration to the Amadeus Altéa Suite. The new system will now manage its domestic and international reservations, inventory operations and power its website. The new system marks an important step forward for the airline s growth strategy as it plans to overcome 2013 challenges and plans for success in 2014 and beyond. The new system will support Asiana s growth strategy by enhancing customer service and driving more efficient business operations. As a Star Alliance carrier, Asiana Airlines will use the Altéa Suite to enhance interconnectivity and information-sharing between partner airlines, enabling the airline to deliver a smooth and seamless travel experience to its customers. Kwang Hee Ryu, Executive Vice President, Commercial-Passenger, Asiana Airlines said, We are very excited to have the new system in place and expect our customers to see the benefits almost immediately. Working closely with Amadeus, we have had a dedicated team in place to ensure a seamless transition and we couldn t be happier with the results. The Altéa Suite was implemented in over 200 Asiana Airlines offices, while 240,000 flights, 800,000 Passenger Name Records (PNRs), 300,000 frequent flyer profiles and 200,000 e-tickets were moved to the new system. In addition, over 440 Asiana Airline agents were trained, making it one of the airlines largest projects since it announced its intention to implement Altéa in Hazem Hussein, Executive Vice President, Airline Commercial, Amadeus Asia Pacificadded, This is the first full service airline in North Pacific to implement Altéa and it s a great example of effective collaboration and project management enjoyed between Asiana Airlines and Amadeus. Additionally, Asiana Airlines customers will also benefit from Amadeus e-retail that will enhance self-service functionality, enabling consistent shopping experience when searching for Asiana flights, exploring special offers, redeeming frequent flyer miles, or when rebooking alternative travel options. The Altéa Suite is a passenger service system that completely re-engineers the end-to-end customer experience and flight departure process. It also automates flight schedules, seating and re-accommodation, to improve business efficiency and performance, reducing waiting times at airports and enhancing customer service. 2 Amadeus Bulletin Malaysia January 2014 Amadeus Bulletin Malaysia January

3 Low-cost airline capacity booms in Asia and takes a huge leap in Eastern Europe Amadeus analysis on the first half of 2013 shows that Indonesia, India, Thailand and Malaysia combined account for over 50% of global LCC seat capacity growth of 6.8% Capacity change by region. First half of 2012 compared to first half of On a global basis, London s LCC seat capacity is by far the largest of any city with nearly 15 million available LCC seats. That is roughly 1.5 times the number of available seats at the next largest LCC city, Sao Paulo. However, the rates of growth occurring at Jakarta (44%) and Kuala Lumpur (15%) suggest the third and fourth placed cities may move up the top ten ranking over coming years. London maintains its position as the world s largest LCC city by capacity, with nearly 15 million available LCC seats in the first half of 2013 Europe shows a divided landscape: from huge growth in Warsaw (63%) to Madrid s sharp decline (-27%) City Total LCC seat capacity first half of 2012 Total LCC seat capacity first half of 2013 LCC capacity change New analysis from Amadeus Air Traffic solution reveals that low-cost carriers (LCCs) are showing significant confidence in their potential with an overall global increase in seat capacity* of 6.8% in the first six months of 2013 compared to the same period in 2012**. The analysis*** paints a picture of strong capacity growth across Asia and the Middle East with only modest increases across Europe and North America. Region Total number of LCC seats 2012 (millions) Total number of LCC seats 2013 (millions) Total increase in LCC seats (millions) LCC capacity change Global % Asia % North America % Middle East % Europe % South West Pacific % Africa % South America % 1. London 14,381,410 14,770,173 3% 2. Sao Paulo 10,053,159 10,751,221 7% 3. Jakarta 6,513,041 9,380,306 44% 4. Kuala Lumpur 7,116,362 8,155,005 15% 5. Las Vegas 7,556,416 7,515,394-1% 6. Denver 7,107,811 6,905,360-3% 7. Chicago 6,541,093 6,852,703 5% 8. Barcelona 6,681,110 6,696,157 0% 9. New York 6,325,789 6,594,414 4% 10. Manila 5,615,765 5,743,015 2% Top 10 cities ranked by total LCC seat capacity in the first half of Capacity change by region. First half of 2012 compared to first half of Amadeus Bulletin Malaysia January 2014 Amadeus Bulletin Malaysia January

Amadeus Malaysia takes top agents on a glamorous night of appreciation Amadeus Malaysia proudly hosted the Amadeus Appreciation

The event was a huge success with a large turnout of more than 180 attendees from travel agencies and airlines.

Upon arrival, all our guests were ushered for a fun selfie at the photo booth.

Throughout the spectacular night, our guests were served with five star luxurious three course dinner and drinks while enjoying to

Larry took over the center stage and got everyone in the ballroom dancing, singing and having a great time.

During the event, our top travel agents were awarded in recognition and appreciation for their commitment and contribution to

Among the prize includes a pair of Premium Seats Return Tickets to Hangzhou sponsored by AirAsia X, a pair of Economy Class Return

4 Amadeus Malaysia takes top agents on a glamorous night of appreciation Amadeus Malaysia proudly hosted the Amadeus Appreciation Night 2013 at Hilton Hotel, Kuala Lumpur. The event was a huge success with a large turnout of more than 180 attendees from travel agencies and airlines. It was truly a night of glamour where all our guests were treated to an exclusive gala dinner themed party! Upon arrival, all our guests were ushered for a fun selfie at the photo booth. Many joy and laughter were heard from the guests while they posed with varieties of funny props. Throughout the spectacular night, our guests were served with five star luxurious three course dinner and drinks while enjoying to the fantastic Burlesque dance show. The much anticipated highlight of the evening was a live game show called Lively Larry. Larry took over the center stage and got everyone in the ballroom dancing, singing and having a great time. It was smiles and laughter throughout the 60 minutes game show. During the event, our top travel agents were awarded in recognition and appreciation for their commitment and contribution to Amadeus Malaysia in There were also lucky draws which were made possible thanks to all the generous sponsors. Among the prize includes a pair of Premium Seats Return Tickets to Hangzhou sponsored by AirAsia X, a pair of Economy Class Return Ticket to Sydney sponsored by Malaysia Airlines and the Grand prize of Economy Class Return Ticket to Europe worth RM4,800 sponsored by Turkish Airlines. It was truly a memorable night for everyone with an energetic LED dance performance brings the event to a close. Words can t describe how happy we were to see everyone throughly enjoyed themselves during the entire event. 6 Amadeus Bulletin Malaysia January 2014 Amadeus Bulletin Malaysia January

5 8 Amadeus Bulletin Malaysia January 2014 Amadeus Bulletin Malaysia January

Amadeus Malaysia celebrates the Festival of Lights by

give back to the society has held a CSR Program at

All Amadeus team members spent time with the children

children upon this very special occasion.

happiness with the children and mingled together, hence

6 Amadeus Malaysia celebrates the Festival of Lights by giving back Deepavali is the Hindu Festival of Lights which celebrates the New Year. It is one of the most important occasions for the Hindus. Amadeus Malaysia with its encore belief and effort to give back to the society has held a CSR Program at Rumah Sinthamani. All Amadeus team members spent time with the children and distributed foods and shoes to the orphanage children upon this very special occasion. For this occasion, Amadeus shared their joy and happiness with the children and mingled together, hence bringing cheers to their faces. There was a glow of happiness on the faces of the children throughout the course of the event. 10 Amadeus Bulletin Malaysia January 2014 Amadeus Bulletin Malaysia January

BULLETIN. 3 Real time access to Altéa airlines. 4 Significant reduction of claims. 6 Automatic frequent flyer validation

BULLETIN. 3 Real time access to Altéa airlines. 4 Significant reduction of claims. 6 Automatic frequent flyer validation Meet Anson Neo, Head of Sales, Amadeus Malaysia based in Kuala Lumpur AMADEUS MALAYSIA BULLETIN 7 key benefits of booking with Amadeus I like to explore new things and take on challenges. VOL. 4 NO.8 -