2017/18 Korean Air STPC Rules & Handling Guideline

Transcription

1 2017/18 Korean Air STPC Rules & Handling Guideline (Effective from 01NOV2017 ~ U.F.N) I. Conditions of Inclusive STPC 1) Applicable to passengers who reserve for the STPC service and confirm 3working days before their travel. 2) Applicable to passengers who are booked to applicable itinerary with 6hours or more transit time at ICN airport. 3) STPC is provided only once for the entire Outbound/Inbound trip *Service can be provided twice (In/Out bound) in case of R/P/F/J/C class for round trip. * In the case of combination class tickets (R/P/F/J/C+Other booking class), STPC is provided only once for the entire Outbound/Inbound trip 4) STPC can be applied only for 24hours (Maximum) to the passengers who must be booked on the best available connection, that being the one with the shortest transit time in Incheon Airport. 5) Applicable to through ticketing only (Sector fares permitted) 6) Ticket holders with discount of 50% or more are not eligible for STPC service. Notification 1) STPC is NOT available for in/outbound flights to/from GMP. 2) FRAV rules will be applied to Multi airport which are regarded as the replaceable Airports. (ig, NRT/HND) <Exemple> 1

2 3) STPC is NOT applicable to passenger/s that choose to arrive at Incheon 1 or 2days Prior to the departure date of onward connection flight even though a same day connection is available within a weekly schedule. 4) Korean Air not absorb the expense if the passenger does not depart from the connection point within 24hours after arrival, despite the fact that there is onward connection. 5) STPC service is not applicable to fully booked flights 6) Hotel meals are irrelevant to KE special meals (SPML) (Additional confirmation is needed for particulars) 7) Hotel service is only valid for passengers over the age of 18 years (DOB basis). Younger passengers must be accompanied by an adult over 18years who is eligible for STPC. II. Service Type of STPC A. Applicable conditions 1) Applicable Routes ICN IN ICN OUT STPC Remarks (Exception) Long haul Long haul O Short haul Long haul O Long haul Short haul O Short haul Short haul X * Applicable to Japan ULN, KTM of E Class or higher class tickets. Section of region Short haul Long haul Japan China S.E Asia S.W Asia CIS Oceania Americas Europe CIS Middle East/Africa Cities in Japan Cities in China/ULN/HKG/TPE/KHH BKK/HKT/MNL/CEB/CNX/SGN/DAD/HAN/CXR/JKT/DPS/ KUL/PNH/REP/SIN/RGN/GUM/ROR/DEL BOM/KTM/CMB/MLE IKT/VVO Cities in Australia/New Zealand /NAN Cities in USA/Canada AMS/FRA/LHR/CDG/PRG/VIE/ZRH/MAD/MXP/FCO/IST/TLV/BCN LED/TAS/SVO DXB/JED/RUH/NBO 2

3 Passengers taking KE on all of their 6th traffic travel segments - OAL and codeshare are not permitted. ( Refer to the exception below) - Surface is not permitted. (Ex. TLV/ICN X PEK/ICN/TLV (X)) Exceptions - Codeshare FLT ㆍ Codeshare flights of Japan and China route ㆍ Europe route CDG(KE5901/2), AMS(KE5925/6), PRG(KE5935/6) ㆍ LJ C/S FLT: MFM(KE5205/6), TPE(KE5233/4), VTE(KE5207/8) CRK (KE5215/6), HAN(KE5225/6), HNL(KE5053/4) - OAL FLT ㆍ ICN-HRB, CGQ v.v on CZ, ICN-CTU, HGH v.v on CA, ICN-NKG,KWL,YNT v.v on MU ㆍ OAL segment can be added only when it is not the basic 6 th traffic travel segments (Ex. AKL/ICN/LHR (BA) MAN v.v) Exceptions of FIRST AVAILABLE FLIGHT rules - HNL : If KE001 is FRAV FLT, KE051/053 of the same day can be applied - CDG : If KE5901 or 903 is FRAV FLT, KE901 of the same day can be applied - If a codeshare FLT of the above exceptions is FRAV FLT, next KE FLT can be applied * Regardless of airlines, First Available Flight rule applies even to codeshare flight if there are more than two codeshare flights departing earlier than KE. 2) Embargo Period (* based on the actual service date) Case 2017/2018 Case if portion excluding America (*including HNL) Case if portion including America (*excluding HNL) ~ ~ ~ ~ ~ ~ Embargo Period Waiver - BKG CLS: waived for any bounds for R, P, F, A (Only Upgrade), J, C, D, I class - Route (regardless of BKG CLS) ㆍ Oceania-All of Region v.v excluding America Note: SKYPASS bonus award booking class A is not applicable but only SKYPASS Bonus upgrade booking class A is applicable. 3

4 3) Booking Class - Return Itinerary : R, P, F, A (Upgrade), J, C, D, I, Z, Y, B, M, S, H, E, K, L, U, Q - Oneway Itinerary: R, P, F, A (Upgrade), J, C, D, I, Z, Y, B, M, S, H, E - In case of combination class tickets, apply the rule of lower fare ( 1 ): T CLS ( 2 ): Q CLS Apply for the rule of T CLS Inclusive STPC is not provided. B. Service Type Connection Time Service Type Remarks 6 hours or longer and less than 9 hours Lounge 9 hours or longer and less than 12 hours Hotel Day use 12 hours or longer 6 hours or longer and less than 12 hours Hotel Layover 1 - Connecting flight is unavailable on the same day or arrival time at ICN is from 24:00 to 03:00 am * Transit Hotel (Air garden) & the hotels in Incheon/Songdo/Seo ul area. C. Meal Service time table Arrival Time (Before) Meal Type Departure time(after) 7:00 Breakfast 9:00 13:00 Lunch 15:00 20:00 Dinner 22:00 D. Notifications Please check if passenger is eligible to enter into KOREA. - Passengers who cannot be admitted to Korea can only use Transit hotel (Air garden) or lounge. When irregular case occurs, the cost will be charged to AGT. For the hotel service, passengers cannot preselect a particular hotel, and the hotel information will be notified on the day that the service is provided. (excluding Transit hotel, for general STPC passenger, except high class passenger) - Passenger s staying information cannot be shared without passenger s agreement in principle. - Launching High class one-stop service (for FR/PR class STPC passenger) 4

5 High class passenger doesn t need to visit STPC desk, they can check-in at HYATT hotel reception desk directly. - High class passengers (FR or PR CLS) can be pre-informed of their stay at Grand Hyatt ICN Hotel after STPC confirmed. - Other STPC passenger will receive detailed instruction manual based on using type. Guidelines for Transit Hotel at ICN for STPC (It is subject to room availability of transit hotel) Transit Hotel (Air garden) is available for - Passenger who cannot be admitted to Korea - Passenger traveling with wheelchair - Passenger who arrives at ICN from 22:00 pm to 05:00 am E. Hotel Voucher Pick Up place at Incheon Airport Hotels excluding Transit Hotel(Economy class passengers) located in Incheon/Songdo/Seoul area (outside of the Airport) - Inform the passenger to pick up the hotel voucher after immigration procedure at the STPC/SKYPASS COUNTRE which located on the 1 st floor. - Need to fill out disembarkation card for Korea/a custom declaration. Lounge or Transit Hotel (aka Airgarden): located at ICN Airport Passenger Terminal - Inform the passenger to pick up the hotel voucher at the KE Transfer Desk which located in front of Immigration B on the 2 nd floor. - No need to fill out disembarkation card for Korea/a custom declaration. Free Transit Tour program of IIAC (Incheon International Airport Corporation); Please refer to the webpage below (reservation is required) and advice passengers to participate this program. ( 5

6 EXAMPLE STPC SLIP AND VOUCHER PICK UP PLACE 1) High Class (FR/PR) STPC Passenger MAP & DIRECTION 6

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8 2) Normal STPC Passenger (Outside hotel) MAP & DIRECTION 8

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10 3) Transit Hotel or Lounge Passenger MAP & DIRECTION 10

11 * SLIP and ICN AIRPORT Desk Information pages may be revised without prior notice. 11

12 B. STPC Booking Procedure Individual Passengers less than 9 passengers Agent should request STPC by ing to KE Reservation Office engreservation@koreanair.com with following details. (1) PNR number (2) Passenger s Date of Birth (3) Passenger Nationality and Visa requirement to entre Korea. (4) TCP PNR if TCP booked in different PNR and want to stay at same hotel. Group or individual passengers more than 10 travelling together Agent should send an groups@koreanair.co.nz at least 7working days prior departure with following details. Note: DOCS data should be input into the PNR(Passport number, Nationality, Date of Birth, Passport expire date) (1) PNR number (2) Visa requirement to entre Korea. (3) Rooming List (Basically 2 person per room) After STPC booking is confirmed Authorization will be appear in PNR as hotel segment or OSI message and STPC confirmation slip will be sent to the first address in the PNR. (Please input preferred address as first address in the PNR). ** Any inquiry of STPC, please send an engreservation@koreanair.com. 12