Seasonal Adjustment Briefing 2017 Summer and Autumn Season. April 19 th, 2017 at Hotel Intercontinental, Kuala Lumpur

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1 Seasonal Adjustment Briefing 2017 Summer and Autumn Season April 19 th, 2017 at Hotel Intercontinental, Kuala Lumpur

2 Outline 1 About Us New Capacity Products & Services Information

3 Outline 1 About Us New Capacity Products & Services Information

4 1 About Us Fleet Size Asia 1 st, World 4 th Over 700 aircrafts* 2016 Traffic: 115 million passengers *Including aircrafts of Xiamen air, *Including SkyTeam members flight networks

1 About Us Flight Network CZ 200+ destinations in 40+ countries and regions*; 2600+ departure daily SkyTeam 1062 destinations in

5 1 About Us Flight Network CZ 200+ destinations in 40+ countries and regions*; departure daily SkyTeam 1062 destinations in 177 countries and regions*; departure daily *Including aircrafts of Xiamen air, *Including SkyTeam members flight networks

6 1 About Us Aviation Safety 17+million flying hours 271 months Best safety record in China

7 1 About Us The Sky Pearl Club Largest FFP in China - with more than 21 million members 43 lounges and 400+ lounges with SkyTeam members Earn mileage points Free to register More information please visit *Please refer to the document.

8 1 About Us - Network in China Destinations: 130 Routes: 460+

9 1 About Us - International Network: Long-haul London Paris Amsterdam Frankfurt Rome Saint Petersburg Moscow Nairobi Dubai Novosibirsk Urumqi Vladivostok Beijing Guangzhou Brisbane Perth Sydney Adelaide Melbourne Auckland Christchurch Vancouver San Francisco Los Angeles Mexico City North America:6 Australasia:7 Europe:9 Toronto New York Middle East & Africa:2

10 1 About Us - International Network: Short-haul Tbilisi Japan:5 Korea:5 Tashkent Bishkek Baku Khudzhand Osh Ashgabat Dushanbe Tehran Islamabad Southeast Asia:19 South Asia:5 Mid & West Asia:12 HK/MO/TP:3 Astana Almaty *Plan to launch Vientiane, Langkawi, Colombo routes Urumqi Kathmandu Beijing Guangzhou Delhi Taipei Dhaka Hanoi Kaohsiung Chiang Mai Hong Yangon Vientiane Kong Siem Reap Manila Bangkok Nha Trang Phnom Penh Phuket Ho Chi Minh City Colombo Langkawi Phu Quoc Sabah Penang Kuala Lumpur Singapore Maldives Jakarta Niigata Toyama Seoul Daegu Cheongju Tokyo Nagoya Busan Osaka Cheju Bali

11 1 About Us - International Network: Short-haul KUL-CAN-KUL Flt No. Orig. DEP ARR Dest. Aircraft Schedule CZ366 KUL 08:55 12:55 CAN A320 Daily CZ350 KUL 13:25 17:35 CAN A320 Daily CZ3048 KUL 18:00 22:10 CAN B73G Daily

12 1 About Us - International Network: Short-haul KUL-CAN-KUL Flt No. Orig. DEP ARR Dest. Aircraft Schedule CZ349 CAN 08:30 12:25 KUL A320 Daily CZ3047 CAN 12:55 17:00 KUL B73G Daily CZ365 CAN 16:50 20:55 KUL A320 Daily

13 1 About Us - International Network: Short-haul KUL-CSX-KUL Flt No. Orig. DEP ARR Dest. Aircraft Schedule CZ8404 KUL 07:35 12:10 CSX A320 Daily Flt No. Orig. DEP ARR Dest. Aircraft Schedule CZ8403 CSX 21:20 01:55+1 KUL A320 Daily

14 2 New Capacity Southeast Asia BKI-CAN-BKI Guangzhou- Sabah- Guangzhou: Continue twice-daily New Timing for Guangzhou- Sabah Guangzhou effective 1st April

15 2 New Capacity Southeast Asia BKI-CAN-BKI Flt No. Orig. DEP ARR Dest. Aircraft Schedule CZ8484 BKI 04:00 07:15 CAN A319 1,2,4,5,6,7 CZ8484 BKI 01:45 (new time) 05:00 (new time) CAN A319 3 (new schedule) CZ8336 BKI 19:20 22:40 CAN A320 Daily Flt No. Orig. DEP ARR Dest. Aircraft Schedule CZ8335 CAN 14:55 18:20 BKI A320 Daily CZ8483 CAN 23:10 02:30+1 BKI A319 1,3,4,5,6,7 CZ8483 CAN 21:25 (new time) 00:45+1 (new time) BKI A319 2 (new schedule)

16 Outline 1 About Us New Capacity Products & Services Information

17 2 New Capacity North America 6 Dest. 48 Flts/w Vancouver 10 Toronto 5 San Francisco 9 Los Angeles 10 New York 14 Mexico City 3

18 2 New Capacity North America MEXICO CITY Route KUL CAN MEX 13:25 17:35 23:30 05:15+1 Route MEX CAN KUL 07:45 16: : : Launch Guangzhou-Vancouver- Mexico City route from 10 April Flight CZ350 CZ377 Flight CZ378 CZ349

19 2 New Capacity North America MEXICO CITY Sixth Freedom Kuala Lumpur MEX MEX Kuala Lumpur Connection Time CZ350 CZ377 5h CZ378 CZ350 16h Free accommodation are provided at Guangzhou Baiyun Airport

20 2 New Capacity North America Connection of NEW Mexico City Flight from Kuala Lumpur Technical stop at Vancouver for 1 hour and 30 minutes Flt No. Orig. DEP ARR Stop DEP ARR Dest. Aircraft Schedule CZ377 CAN 23:30 20:35 YVR 22:05 05:15+1 MEX CZ378 MEX 07:45 10:55 YVR 12:25 16:30+1 CAN

21 2 New Capacity North America Visa Information For passengers flying on China Southern Airlines Guangzhou - Vancouver - Mexico City flight to Mexico, please notice that it may require Canada transit Visas. *Details should be inquired with the authority.

22 2 New Capacity North America MEX Beyonds-SPA Mexican Segments: 17 International Segments: 13 Plan to increase SPA segments originated from Mexico City: Mexico(3): Leon, Guanajuato (BJX)/ San Luis Potosi (SLP)/ Queretaro(QRO International(5): San Pedro Sula(SAP)/ San Francisco(SFO)/ New York(JFK)/ Vancouver(YVR) /Toronto(YYZ)

23 2 New Capacity North America San Francisco: CAN-SFO & CAN-WUH-SFO: Aircrafts will upgrade to B77W from 26 Mar. CAN-SFO: Increase to 6-weekly from 21 Jun. Toronto: Increase to 5-weekly between 21 Jun Oct. New York: Increase to twice-daily from 23 Jun.

24 2 New Capacity North America Seamless Connection Flights Departure from Kuala Lumpur Sixth Freedom Kuala Lumpur LAX LAX Kuala Lumpur Kuala Lumpur JFK JFK Kuala Lumpur Connection Time CZ350 CZ327 4h CZ328 CZ349 2h55min CZ350 CZ699 2h05min CZ300 CZ365 1h20min

25 2 New Capacity North America Seamless Connection Flights Departure from Kuala Lumpur Sixth Freedom Kuala Lumpur SFO SFO Kuala Lumpur Kuala Lumpur YYZ YYZ Kuala Lumpur Connection Time CZ350 CZ657 4h30min CZ658 CZ349 3h15min CZ366 CZ311 1h45min CZ312 CZ349 3h25min

26 2 New Capacity North America Seamless Connection Flights Departure from Kuala Lumpur Sixth Freedom Kuala Lumpur CDG CDG Kuala Lumpur Kuala Lumpur AMS AMS Kuala Lumpur Connection Time CZ3048 CZ347 1h50min CZ348 CZ349 2h15min CZ3048 CZ307 1h35min CZ308 CZ349 1h50min

27 2 New Capacity Europe 9 Dest. 62 Flts/w London 14 Amsterdam 14 Paris 7 Frankfurt 3 Rome 3 St. Petersburg 4 Moscow 11 Novosibirsk 2 Vladivostok 4 London: Plan to increase to twice-daily from 1 Jun. New Flt Orig. DEP ARR Dest. Aircraft Schedule CZ603 CAN 00:30 06:05 LHR B787 Daily CZ604 LHR 12:35 07:10+1 CAN B787 Daily

28 2 New Capacity Southeast Asia 19 Dest. 43 Routes Hanoi Chiang Mai Vientiane Yangon Manila Siem Reap Bangkok Nha Trang Phnom Penh Phuket Ho Chi Minh City angkawi Phu Quoc Penang Sabah Kuala Lumpur Singapore New Flt Orig. DEP ARR Dest. Aircraft Schedule CZ8343 CAN 22:40 02:30 LGK Narrowbody Jet CZ8344 LGK 03:30 07:20 CAN Plan to launch thrice-weekly Guangzhou - Langkawi route from 11 th July. Jakarta Bali

29 Outline 1 About Us New Capacity Products & Services Information

baggage-through-to-final-destination service and do not need to claim their check-in baggage at CAN airport.

30 3 Products & Services CAN Transfer From 1 st Mar., China Southern Airlines transfer passengers, excluding originated from Nha Trang, Phu Quoc Island, Sabah, Male, and Dhaka, can enjoy baggage-through-to-final-destination service and do not need to claim their check-in baggage at CAN airport. Baggage-through-to-final-destination Routes From CN To CN Sixth Freedom Via International Routes* CAN Guangzhou - Vancouver - Mexico City CAN Beijing - Ho Chi Minh Passengers can check in baggage to their final destination at the departure airport, but need to claim the baggage through the Customs at PEK airport. PEK *Please refer to the document.

3 Products & Services Mileage Bonus Class *Notes: Routes Vancouver or Vancouver=Mexico City segment can not be rewarded mileage bonus. Standard mileage: Guangzhou-Mexico City is approx.

com/en) or call 95539, and join the registration activities before you fly, then the qualified segments of registration can get the above mileage bonus.

31 3 Products & Services Mileage Bonus Class *Notes: Routes Vancouver or Vancouver=Mexico City segment can not be rewarded mileage bonus. Standard mileage: Guangzhou-Mexico City is approx km, Beijing-Ho Chi Minh is approx. 3384km. To take part in this promotion, you must first visit our website (skypearl.csair.com/en) or call 95539, and join the registration activities before you fly, then the qualified segments of registration can get the above mileage bonus. Only Guangzhou=Mexico City segments can be rewarded mileage bonus, flying on Guangzhou- Guangzhou-Vancouver- Mexico City* Beijing - Ho Chi Minh City Flight Date First (F)20000km bonus Business (J/C/D)10000km bonus (J/C/D/I)6000km bonus Economy (Y/P/B/M/H)8000km bonus (K/U/A/L/Q/E)3000km bonus (Y/P/B/M/H)3000km bonus (K/U/A/L/Q/E/V/Z)1000km bonus *Please refer to the document.

32 3 Products & Services - Inflight China Southern Airlines offers FREE in-flight WIFI service on some flights of 4 routes: Guangzhou=Beijing Guangzhou=Sydney Guangzhou=Melbourne Beijing=Amsterdam NEW *Please refer to the document.

33 3 Products & Services - Inflight How to enjoy? NEW First class and Business class passengers of aforementioned flights can enjoy FREE WIFI service without applying. Other passengers can apply for the service through our website, WeChat or APP. For each flight, only the first 10 passengers to apply can experience the service, so your application is subject to availability. *Please refer to the document.

34 3 Products & Services Seat Selection Route Seat Price (RMB) Channel Economy Plus 600 Long-haul Short-haul Extra Leg Room* 600 Front Seat (2 nd -10 th row, window/aisle seat) 100 Economy Plus 200 Preferred Seat 20 CZ s Direct Sales Offices Please note that flights originated Sabah do not support seat selection yet. kulczseat@gmail.com

35 3 Products & Services Excess Baggage 1 piece of baggage for International / Regional flights other than to Japan, Americas, Australia, Russia, Central and West Asia, Dubai, Nairobi Type Weight Fee (CNY) The first piece in addition to the standard allowance The second piece or more in addition to the standard allowance 23KG 23KG 450 CNY/pc 1300 CNY/pc Heavy Piece 23-32KG 1000 CNY

36 3 Products & Services Excess Baggage 2 pieces of baggage for International flights such as Japan, Americas, Australia, Russia, Central and West Asia, Dubai, Nairobi Type Weight Fee (CNY) The first piece in addition to the standard allowance The second piece or more in addition to the standard allowance 23KG 23KG 1000 CNY/pc 2000 CNY/pc Heavy Piece 23-32KG 2000 CNY For more information regarding excess baggage: global.csair.com/my/gb/home

37 3 Products & Services CAN Transfer Accommodation International Transfer Accommodation Requirements Passengers flying with : China Southern Airlines flights China Southern Airlines International code-sharing flights Free accommodation and pick up service offered to passengers with 8-48 hours connecting time gap

38 3 Products & Services CAN Transfer Accommodation International Transfer Accommodation For further inquiries regarding transfer services or seeking help, please contact 24 hours hotline nhzz@csair.com

39 Outline 1 About Us New Capacity Products & Services Information

4 Visa Information Tips For passengers flying on China Southern Airlines Guangzhou - Vancouver - Mexico City flight to Mexico, please notice that it may require Canada transit Visas. U.S. citizens and travellers with a valid Canadian visa: do not need an extra visa.

40 4 Visa Information Tips For passengers flying on China Southern Airlines Guangzhou - Vancouver - Mexico City flight to Mexico, please notice that it may require Canada transit Visas. U.S. citizens and travellers with a valid Canadian visa: do not need an extra visa. Visa-exempt foreign nationals: Need an Electronic Travel Authorization (eta) Others: Need a Canada transit Visa *Details should be inquired with the authority.

41 4 Agent Commission Ticket issued on / after 01 August 2016 Flight Application Commission Ex- Departure from Malaysia (except Johor Bahru) Solely on all CZ flight only, cases as follow: KUL to China, URC, LAX and etc BKI to China, URC, LAX and etc PEN to China, URC, LAX and etc CZ + Others carrier MYS sector plus others carrier international or domestic sector 5%

42 4 Agent Commission Ticket issued on / after 01 August 2016 Flight Application Commission Ex- Departure from CHINA/other countries Solely on CZ domestic segments Solely on other carriers, cases as follow: CHINA to AMS, SGN to China, LAX to KUL SIN to AMS, SGN to China, LAX to KUL BKK to AMS, SGN to China, LAX to KUL 0%

43 4 USA/CANADA Flights Passenger Details Change Restrictions 72 hours before departure, changes for below details are not permitted I. SSR DOCS / SSR DOCA II. Name III. Gender IV. DOB V. Identification number VI. Symbols or spaces

44 Thank you!

45 THANK YOU

Seasonal Adjustment Briefing October 30 March 25/2017

Seasonal Adjustment Briefing October 30 March 25/2017 Contents 1 2 3 About Us New Capacity Products & Services 4 Information Contents 1 2 3 About Us New Capacity Products & Services 4 Information About