Waivers may ONLY be requested through Frosch QC. Agents may NOT contact United Airlines directly!
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1 Waivers may ONLY be requested through Frosch QC. Agents may NOT contact United Airlines directly! Waivers are charged against a Central Services Fund which is accrued on a Quarterly basis, once the fund is depleted, no additional waivers will be available until it is replenished at the beginning of the next Quarter. To ensure that the fund is prudently used and applied fairly, all requests must be routed through the QC Desk at qc@frosch.com or nyqc@frosch.com.
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4 All other fees, services, and products not in the Services Fund matrix will be subjected to payment via credit card, cash, or check. (Ex. Add/collects, memberships, upgrades, Economy Plus access, airline tickets, travel vouchers, and penalties incurred for refunding a ticket.) Services Fund services are subject to the following 1. Allowed on 016 tickets only. 2. JV partners (LH, SN, OS, LX, AC, NH) are allowed on itinerary and ticket on select waivers/favors (see below). Must be on through fares; No broken or point to point fares. 3. Fixed fares, united.com tickets or tickets issued by United are not eligible for Services Fund redemption, except where noted in the "Additional Requirements". 4. Tickets issued in the US or Canada with AC operated flights in C, D or Z fare class do not qualify for select waivers. All Services Fund Program subject to change.
5 All other fees, services, and products not in the Services Fund matrix will be subjected to payment via credit card, cash, or check. (Ex. Add/collects, memberships, upgrades, Economy Plus access, airline tickets, travel vouchers, and penalties incurred for refunding a ticket.) All Services Fund services are subject to the following 1. Allowed on 016 tickets only. 2. JV partners (LH, SN, OS, LX, AC, NH) are allowed on itinerary and ticket on select waivers/favors (see below). Must be on through fares; No broken or point to point fares. 3. Fixed fares, united.com tickets or tickets issued by United are not eligible for Services Fund redemption, except where noted in the "Additional Requirements". 4. Tickets issued in the US or Canada with AC operated flights in C, D or Z fare class do not qualify for select waivers. Services Fund Program subject to change.
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7 All other fees, services, and products not in the Services Fund matrix will be subjected to payment via credit card, cash, or check. (Ex. Add/collects, memberships, upgrades, Economy Plus access, airline tickets, travel vouchers, and penalties incurred for refunding a ticket.) Services Fund services are subject to the following 1. Allowed on 016 tickets only. 2. JV partners (LH, SN, OS, LX, AC, NH) are allowed on itinerary and ticket on select waivers/favors (see below). Must be on through fares; No broken or point to point fares. 3. Fixed fares, united.com tickets or tickets issued by United are not eligible for Services Fund redemption, except where noted in the "Additional Requirements". 4. Tickets issued in the US or Canada with AC operated flights in C, D or Z fare class do not qualify for select waivers. All Services Fund Program subject to change.
8 All other fees, services, and products not in the Services Fund matrix will be subjected to payment via credit card, cash, or check. (Ex. Add/collects, memberships, upgrades, Economy Plus access, airline tickets, travel vouchers, and penalties incurred for refunding a ticket.) Services Fund services are subject to the following 1. Allowed on 016 tickets only. 2. JV partners (LH, SN, OS, LX, AC, NH) are allowed on itinerary and ticket on select waivers/favors (see below). Must be on through fares; No broken or point to point fares. 3. Fixed fares, united.com tickets or tickets issued by United are not eligible for Services Fund redemption, except where noted in the "Additional Requirements". 4. Tickets issued in the US or Canada with AC operated flights in C, D or Z fare class do not qualify for select waivers. All Services Fund Program subject to change.
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