PAGE 1 - CLEARVISION CASE STUDY, AER LINGUS COPYRIGHT CLEARVISION-CM

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2 About Aer Lingus Headquartered at Dublin Airport, Aer Lingus is the national airline of Ireland and is a company steeped in history. The now world-famous shamrock which adorns the tailfins of the Aer Lingus fleet is one of the most iconic symbols of Ireland around the globe. The airline has a worldwide reputation for caring, friendly staff, a superior quality of service and value for money. It is this Smart Flies that sets Aer Lingus apart from its competitors and resonates with customers around the world. Aer Lingus was founded by the Irish Government in 1936 to provide air services between Ireland and the UK. Its name is derived from the Irish long meaning ship and is therefore translated as Air Fleet. The Airline currently operates a fleet of 47 modern Airbus and leased Boeing aircraft and carries over 10.6 million passengers per annum on mainline and Regional franchise services. 79 years on, Aer Lingus continues on its mission to connect Ireland with the world by offering award winning customer service at great value fares. Aer Lingus has recently become a member of the IAG (Internal Airlines Group) where it is expected to grow to new levels. Aer Lingus further enhances connectivity options to the USA, Canada and the UK, through its airline partners: Stobart Air (operating Aer Lingus Regional), Jetblue Airways and United Airlines. It is now easier than ever to connect continental US destinations with the UK, Europe and Ireland via JFK New York, Boston, Chicago, Washington, Orando, Hartford, LA & Toronto. PAGE 1 - CLEARVISION CASE STUDY, AER LINGUS COPYRIGHT CLEARVISION-CM 2015

3 Aer Lingus DevOps Aer Lingus has 500 staff including developers, testers and analysts who are collectively responsible for strategically important projects such as the ongoing development of the Aer Lingus website and ensuring industry regulator changes are applied. Background In terms of tools Aer Lingus was using Bugzilla for all bug tracking tasks, Microsoft Excel for test cases and Microsoft Word to document requirements. It became a key requirement that Aer Lingus implemented a new tool that would allow better collaboration and centralised management. Aer Lingus evaluated a number of industry leading tools but felt they were too cumbersome for their requirements. In order to provide the flexibility and agility required, Aer Lingus selected the Atlassian tool suite and chose to work with world leading Atlassian Experts, Clearvision. The solution Clearvision worked closely with the Aer Lingus team to help scope project requirements, implement the solution, and provide ongoing training, support and guidance. Atlassian s JIRA and Confluence ticked all the boxes for Aer Lingus. As Spectrum, Clearvision s collaborative PaaS solution, integrates these tools with the rest of the Atlassian stack as well as third party components, Open Source tools, and hosting services, it was the clear solution. These tools have now gone from where we log bugs to business critical very quickly Aer Lingus is now able to track overall project statuses in one place and have complete traceability from user story to epic. - Rory Murphy - Senior Test Lead & JIRA Admin COPYRIGHT CLEARVISION-CM 2015 CLEARVISION CASE STUDY, AER LINGUS - PAGE 2

4 Hosting In order to achieve its goal of delivering high quality software on time, Aer Lingus also chose Clearvision s hosting services. This fully managed hosting solution includes expert support, eliminating upfront data center costs and gaining high availability and resilience, as well as inclusive backup and storage services. By choosing Clearvision for hosting, Aer Lingus benefits from added functionality in comparison to Atlassian On Demand services, such as LDAP integration and complete flexibility around Atlassian plugins. Support Although Aer Lingus has an experienced and dedicated JIRA admin team, there was still a key requirement for expert support to support Aer Lingus Atlassian user base. Clearvision provides guaranteed coverage for Atlassian and Open Source tools, 24/7 coverage, and unlimited support tickets. Clearvision operates a dedicated support team specialising in supporting Atlassian enterprise customers which has become an extension of Aer Lingus internal team. This has allowed Aer Lingus to focus efforts on value add activities with the knowledge that Clearvision s dedicated support team is available as and when required. With Clearvision s support and excellent turnaround time on any support tickets raised we have managed to have very little impact to end users - Stewart Hand Digital Analyst & JIRA Administrator Now and the future Aer Lingus has been using this environment for 18 months and has found it integral in helping the company move forward its major software development projects, such as the release of a new version of the Aer Lingus website. As more people use the platform, the more they see its potential. Aer Lingus is now exploring what else it can be used for in other areas of the organisation and start exploring what else it can be used for in areas of the business, including: Project Initiation Documentation, Commercial Business Development, Call Centre site issue tracker, and also other website and nonwebsite projects. PAGE 3 - CLEARVISION CASE STUDY, AER LINGUS COPYRIGHT CLEARVISION-CM 2015

5 Complete solution summary Atlassian JIRA Software, Confluence, Bitbucket Server, Bamboo, Crowd Clearvision Spectrum Zephyr Zephyr plugin for JIRA Open Source Git For more on Clearvision s Atlassian Services: Click here COPYRIGHT CLEARVISION-CM 2015 CLEARVISION CASE STUDY, AER LINGUS - PAGE 4