ELB and other initiatives to increase efficiency and reduce the use of paper at SWISS Technical Division. Thomas Lüscher, SWISS

Transcription

1 ELB and other initiatives to increase efficiency and reduce the use of paper at SWISS Technical Division Thomas Lüscher, SWISS

2 AGENDA Swiss International Air Lines Need for efficiency ELB introduction Further initiatives & outlook

3 SWISS is a successful hub-carrier that connects Switzerland to the world Founded in 2002 Joined LH Group in CHF 5bn Investments are planned in the next years 103 Destinations In 46 countries 76 European Destinations 26 Intercontinental Destinations 94 Aircraft 30 Long-Haul Aircraft 52 Short-Haul Aircraft 12 Wet-Lease Aircraft CHF 453m EBIT in >16 Mio Passengers are transported by SWISS every year Employees Pilots Cabin Crew Ground Staff 3 SWISS presentation MCC Bangkok 2016

4 short-haul long-haul SWISS invests in new, more comfortable aircraft; currently in the middle of a fleet roll over A seats * Rollover A340 #1-6 Rollover A340 #7-9 B ER 340 seats * A seats * Rollover A340 #10-15 Aircraft type and time to be declared A seats * * A seats Rollover A320/A321 A321neo 221 seats * A seats * A seats Avro RJ seats * Rollover Avro (full fleet) Rollover A319 (full fleet) Rollover A320 (4 aircraft) Rollover A320/A321 (options) A320neo 180 seats * CS100/ seats 4 Currently operated (2016) * SWISS presentation MCC Bangkok 2016

5 SWISS network of more than 100 destination around the world is based on market demand in Switzerland 5 SWISS presentation MCC Bangkok 2016

6 SWISS Technical Division with clear strategic target & setup regarding in-house vs. outsourced services Services in-house Planning Engineering Line Maintenance* Logistics Services Quality & Safety Services outsourced Engine Maintenance** Base Maintenance Component Services Operational independence from single supplier Full control and responsibility for dispatch reliability Cost transparency and market power * Airbus A-Checks still outsourced; project to do it in-house by April 2017 ** Except AVRO engines which are maintained in-house in Basel 6 SWISS presentation MCC Bangkok 2016

7 AGENDA Swiss International Air Lines Need for efficiency ELB introduction Further initiatives & outlook

8 Efficient use of manpower mainly influences Line Maintenance and overhead cost Maximize time working on aircraft Minimize Maximize & Overhead (14%) Source graphs: IATA MCTF Airline Maintenance Cost Executive Commentary SWISS presentation MCC Bangkok 2016

9 Due to high labor cost in Switzerland optimizing the use of manpower is crucial in an international market Source: U.S. Bureau of Labor Statistics, International Labor Comparisons, August SWISS presentation MCC Bangkok 2016

10 Besides reducing outsourced cost, SWISS concentrates on CI and new technology for internal/overhead cost Fleet roll-over Move towards emaintenance Continuous improvement Contract negotiations Base maintenance Components Engines 10 SWISS presentation MCC Bangkok 2016

11 AGENDA Swiss International Air Lines Need for efficiency ELB introduction Further initiatives & outlook

12 Electronic Log Book: Introduction at SWISS with different user modes and on surface tablets Two devices: Master device in cockpit and 2nd device in cabin for cabin complaints; connectivity by GSM modem (loose equipment) One solution for cockpit and cabin (all operated aircraft types) One solution for short and long distance flights Quality improvements Cost reduction 12 SWISS presentation MCC Bangkok 2016

13 Currently rolled out on long-haul fleet and CSeries; short-haul fleet to follow with winter timetable ELB rolled out on fleet of 32 long-haul aircraft: Boeing B777 fleet of 6 aircraft, all in service Rollout started with 1st delivery HB-JNA on 19th January 2016 Airbus A330 and A340 fleet of 32 aircraft Rollout started on 1st June 2016 and was completed by mid of July 2016 Bombardier CSeries100 and 300 fleet currently consisting of 2 aircraft Rollout started with 1st delivery HB-JBA on 30th June 2016 To be rolled out on 51 short-haul aircraft: Airbus A32Family fleet includes 36 aircraft Rollout starts on 1st of November 2016 AVRO RJ1 fleet including 15 aircraft Rollout to start on 21st of November SWISS presentation MCC Bangkok 2016

14 First reports handled through ELB and on track to reach break even after roughly 2 years Projected net financial impact of project Elimination of manual handling of reports per year Reduction of central booking staff (data typist) Start roll out Net impact Cumulated Elimination of mistakes (handwriting not readable, typing errors) = Quality item Efficient reporting = Increasing efficiency (no manual transfer into MRO system) Long-haul Maintenance 12% Cockpit 14% Nr. of reports driven by cabin for long-haul aircraft Maintenance 18% Short-haul Cabin 74% Close to reports in one month of full operation Cabin 23% Cockpit 59% 14 SWISS presentation MCC Bangkok 2016

15 Staggered introduction helpful to gain experience; main issues are battery power and connectivity Rollout was delayed several times and finally started out with introduction B777 (no physical logbook ordered) Generally well accepted, especially by Maintenance Main issues first few months Battery power Automatically Sleep mode function keep the time short Instruct ELB user to switch the device into sleep mode after using it Connect the devices always to the power outlet for charging Connectivity certain stations (North America, BKK) On stations, with low bandwidth or no network coverage, maintenance assists the cockpit crew in using the backup process Change of roaming partner requested Processes / software Long sync time -> Only delta synchronized Fuel uplift can also be entered after take off Out of flights, in 169 cases backup process had to be used Avg. Sync time 20s 15 SWISS presentation MCC Bangkok 2016

16 Next steps include roll out on all short haul aircraft, further bug fixing and and integrated solution CSeries Until end of this year further steps include: Complete roll out to all SWISS aircraft -> eliminate physical log books in whole fleet Introduction at Edelweiss (one aircraft, rest in 2017) Further improvements (list with known bugs) In SmartDispaly integrated solution CSeries A release 2 version expected to be available during SWISS presentation MCC Bangkok 2016

17 AGENDA Swiss International Air Lines Need for efficiency ELB introduction Further initiatives & outlook

18 Use of RFID technology to improve processes and reduce cost Step 1 (coming months): Implementation of life vest and safety seal MRO or own Line Maintenance Maintenance A-Check Interval 1.5 Mt. Completeness, damage Security seals C-Check Interval 21Mt Condition and expiry date Cleaning company Cleaning Cabin Search USA / UK Check safety seal or remove life vest visual check of pocket for foreign objects Install life vest SWISS Cabin Crew Cabin Check Equipment Completeness Crew infant and reserve life vest on board Seal of at least 5 FWD and 13.AFT life vest pouches checked verified foreign objects searched Reduction of processing time from a few hours (external) to a few minutes (internal) 18 SWISS presentation MCC Bangkok 2016

19 Maintenance Operational Control Planning tool to be introduced for optimization of resource use Complex manual planning of resources (manpower) involving many different systems and tools Application supported optimal assignment of tasks eliminating many process steps and taking into consideration: - Available manpower & qualifications - Aircraft ground time & position - Resources (cars, tools, ) Mobile phone app -> Assign tasks -> Short term changes (i.e. aircraft position) -> Real time update progress (start, end, delay) + Much reduced complexity in communication + Increased productivity + Real time updates and progress -- No electronic work instructions or sign off Currently in testing phase and expect to go live before end of the year 19 SWISS presentation MCC Bangkok 2016

20 For 2017 the introduction of AMOS Mobile is foreseen eventually enabling mechanic to work without paper + Workorder handling (creation, transfer & closure) + Taskcard closure and esignature, time booking + Issue pickslip, label booking + Dent & Buckle chart table view + Documentation search Still in development phase, but essentially goal is to be able to work without additional paper 20 SWISS presentation MCC Bangkok 2016

21 On our way to increase productivity, reduce (eliminate) paper and thus lower line maintenance cost 21 SWISS presentation MCC Bangkok 2016

22 Thank you