Services by Airbus. Portfolio

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1 Services by Airbus Portfolio

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3 Welcome to Services by Airbus Portfolio Catalogue! Dear customer, Laurent Martinez Head of Services by Airbus Serge Panabière Head of Services Business Development & Marketing Services by Airbus was founded in June 2015, with a clear mission: deliver world leading integrated aviation services, creating value and enhancing your performance. As part of Customer Services, we complement our Customer Support mission as ONE Airbus commitment toward our customers. We leverage our unique aircraft OEM position lead to design and deliver the highest standards of services. Either offered on a standalone basis or integrated as complete solutions, our services cover your current and evolving needs throughout your value chain with a simple motto: Bring the unique Airbus knowledge and experience to your critical need. With such a portfolio of services, it is essential to present our offer from your perspective. Our services are therefore organised along four main domains - Maintenance, Upgrades, Flight Operations and Training. In your daily operations these domains are linked and intertwined. As are our services! We have developed packaged solutions to provide you with a complete portfolio of end-to-end life-cycle solutions provided by Airbus and its company network: SATAIR Group and NAVBLUE. Behind these words, there is a professional and enthusiastic team of more than 3,000 people worldwide which are committed to innovate, design and deliver your Airbus Services. Feel free to contact us. We are at YOUR service.

4 Worldwide presence 14 Maintenance & Engineering Centres 5 FHS Pools 10 Material & Logistics Centres Flight Ops 17 Locations 16 Training Network Waterloo Wichita Mobile Phoenix Dallas Mexico city Bogota Washington Atlanta Miami Stockohlm Filton Broughton Copenhagen Cambridge Hamburg Cardiff Bremen London Frankfurt Toulouse Porto Madrid Tunis Dubai Beijing New Delhi Gujarat Hong Kong Taiwan Bangalore Bangkok Ho Chi Minh Sepang Kuala Lumpur Singapore Jakarta São Paulo Buenos Aires More than 3,000 people worldwide.

5 Services Portfolio Overview 1 Maintenance page 7 Upgrades 2 Flight Operations 3 Training 4 Packaged Solutions 5 page 45 page 59 page 83 page 101 Important information This document is for information only and is describing the products and services available in the Airbus Customer Services Catalogue in June It is not meant to be used as a basis for Purchase Order issuance. For any further information on Airbus products and services or ordering process, please refer to the corresponding Airbus Customer Services Catalogue, accessible through AirbusWorld portal.

6 006 Training

7 Maintenance 007 Maintenance

8 008 Maintenance MAINTENANCE PORTFOLIO OVERVIEW _ To ensure the maximum availability and reliability of your aircraft, Airbus offers a wide range of services on Maintenance & Engineering and Material Management to operators, MROs and OEMs. With the combination of Airbus FHS and Satair Group strengths, benefit from 3 material solutions to fit your maintenance strategy for all material categories. For your entry into service, Services by Airbus offers an optimised initial provisioning package (Start) covering all material to start your operation. Whether you are looking for parts on an ad-hoc basis, new or used condition, Satair Group s ordering team will provide you with worldwide access to Airbus parts, tools, modifications kits and supplier parts (Access). To guarantee your parts availability, Services by Airbus delivers integrated and cost-effective solutions aimed at securing your aircraft technical performance with minimal risk and investment (Perform). In addition to Material services, Services by Airbus provides also line and base maintenance, as well as fleet technical management services to guarantee your aircraft availability and on-time performance (Infinite). With the trend of digitalisation, Airbus values your data to allow fast and right decision making through innovative e-solutions and Airbus Smarter Fleet. _ Start with a smooth fleet entry-into-service for the provisioning of ALL your material categories Access to parts sales, repair, lease or exchange on an ad-hoc basis through a SINGLE channel Perform Get high operational reliability performance through tailored and INTEGRATED solutions Airbus Airbus and Multi Fleet Transport solutions available for all type of Services Long-term agreement ensuring fixed pricing conditions for a certain period and/or parts availability delivery performance

9 Maintenance 009 Material planning & recommendations Standard provisioning documents Supplementary Provisioning documents Maintenance provisioning documents Structural parts Parts sales Parts repair, exchange, Lease Lease Service Solution Components Component sales Component on Demand Provisioning solutions Flight Hour Services Consumables Expendables Standard parts Aircraft CES parts sales Engine CES parts sales Airbus Managed Inventory Integrated Material Services Modification kits Modification kits sales Tools Tool sales Tool packages Tool lease and repair Start Access Perform e-solutions ADOC Web Maintenance Job Card Publisher AIRMAN-web CrossLogbook Airbus Real Time Health Monitoring Repair Manager Airbus Smarter Fleet solutions Maintenance Mobility - Airbus Smarter Fleet Prognostics and Risk Management Airbus Smarter Fleet e-doc Browser - Airbus Smarter Fleet Expertise and other services Airbus Material Seminars Integrated Purchasing Programme Customised Spares Logistics Consulting services Maintenance & Engineering Material Management Airbus A320-family A330, A340 A380, A350 A380, A350 Multi Fleet

10 010 Maintenance Material planning & recommendations Standard provisioning documents Supplementary provisioning documents Airbus provides you with material provisioning data concerning spares and tools planning and purchasing for a given fleet of aircraft. Airbus Provisioning Services delivers recommendations which are tailored to your needs and based on your customised parameters. These standard provisioning documents are made to help you better prepare your Entry Into Service or fleet growth and consist of Recommended Spare Parts Lists (RSPL), Detailed Parts Lists, Tools & GSE recommendation and Spec2000 provisioning files. Those supplementary provisioning documents aims to support you better prepare your Entry Into Service or Fleet Growth. They consist of Material Storage Data (MSD), Fleet commonality analysis (FCA), Must Have Recommendation and X-File Part Fabrication Material. Provisioning data is available in Spec2000 chapter 1 formats. The X-file contains a list of local manufacturer part numbers and the required raw material. Contact material-readiness.provisioning@airbus.com

11 Maintenance 011 Maintenance provisioning documents For the operation of the in-service fleet, Airbus offers a variety of planning services to enhance material availability for maintenance events. Airbus ensures that, for both scheduled and unscheduled maintenance, customers can get all the material they need without jeopardising the planned aircraft ground-time. Fly Away Kit Recommendation is a selection of the most needed spare parts for onboard storage, based on the Recommended Spare Part List (RSPL) and customer usage parameters. The range of spare parts within this kit covers LRU, LMP, STD, Tooling as well as efficient repair kits. All selected parts are based on ETOPS and MEL requirements as well as a long Airbus provisioning experience. This recommendation is set for operation to destinations without maintenance support. Airbus Material Maintenance Forecast (AMMF) is a customised material recommendation to provision the right material for heavy maintenance events (C-Check or Structural Overhaul) and reduce the amount of high priority and AOG orders. This forecast integrates consumption data from more than 2200 maintenance events from more than 120 Airbus operators worldwide and is adjusted for aircraft age, effectively of Spare Parts for specific Aircraft (Manufacturer Serial Numbers), utilisation profile and environmental conditions, and is tailored to the maintenance work package. Airbus Component Replacement Data (ACRD) is a document which is reflecting all necessary items, the customer will need for replacing all positively recommended LRUs in the customers s RSPL. It consists of tools, expendables consumables and ground support equipment. The ACRD is based on the latest revision of RSPL, AMM and IPC. Reduced effort in planning and preparation for a maintenance event Reduction of orders on AOG and high priority basis Prevention of delays during maintenance event due to missing material Reward scheme for data sharing Decreases the cost of maintenance material by enabling advanced / early purchasing at best market price Provision the right material for heavy and base maintenance events and secure higher material availability Considerable time savings in obtaining information about all required maintenance items by eliminating the need to read through a large amount of Maintenance documentation (ACRD) Consolidation of all materials linked to a LRU part number in one single document in a clearly arranged layout (ACRD) Contact material-readiness.provisioning@airbus.com

12 012 Maintenance Structural parts Parts sales Provided by Satair Group Excellent fit High reliability High durability High service-level Continuous product improvements High residual value Field support New parts Parts related to the body of aircraft and structure parts. Examples: Fuselage, doors, access panels, fairings, flight control surfaces of an aircraft and their accessories and controls. Used and surplus parts Airbus is offering certified used and surplus material. In order to best support the operators in reducing inventory and maintenance costs and support AOG assistance, Airbus offers a portfolio that includes both Airbus structural parts and Original Equipment Manufacturer (OEM) components in a certified serviceable condition. Contact Airbus (Cage Code D4296): Airbus Spares SPEC2000 (SITA HAMBI7X) Airbus COD Satair (Cage Code R1120): Satair Direct ATA, SPEC2000, SPEC2000XML (SITA) Satair COD Contact Airbus Spares Customer Order Desk quotes-used.spares@airbus.com Your Account Director

13 Maintenance 013 Parts repair, exchange, lease Provided by Satair Group Airbus offers repair services for Airbus Proprietary Parts with the capability and quality of a world-class Original Equipment Manufacturer (OEM). The Airbus Repair Management department acts as the customer s single point of contact for spare parts repair related issues and handles all administrative details for the customer s repair orders. Part exchange service To minimise your operational downtime, Airbus offers an extended range of parts for exchange, such as rudders, elevators, winglets or sharklets, before or after the removal of your part. 24/7 availability via AOG desk Over 11,000 different new and used units available worldwide Parts exchange in advance before removal Attractive exchange prices for used and fully serviceable parts Parts delivered in latest technical standard condition Part lease service Airbus offers a lease service for proprietary parts that enables you to continue to operate your aircraft while unserviceable parts are temporarily being removed and repaired. This helps you to avoid capital commitment for high value parts. 24/7 availability via AOG desk Over 11,000 new and used units available worldwide Guaranteed stock of essential flight control parts Parts delivered in latest technical standard condition Attractive lease fees Flexible lease period with option to extend or to convert to purchase Part repair capabilities Our Airbus Repair and Partner Repair Shops have combined structural repair and manufacturing experience and can provide you with comprehensive solutions, whether you require a minor repair or a complete overhaul. Additionally, fixed repair packages are now offered for several part numbers (e.g elevator, glazing) in order to allow customers to monitor upfront budgeting and lead times. EASA/FAA/TCCA/CAAC certifications All types of damage and malfunctions Fleet-wide engineering and design knowledge embedded into repair Advanced lease or exchange options prior to repair Guaranteed repair times Customised repair scope adapted to your needs Global footprint in USA, Europa an Asia Contact repair.proprietary@airbus.com (Europe, ME, Asia Pacific, China) repairs.na@airbus.com (Americas) or your Account Director

14 014 Maintenance Structural parts Lease Service Solution Provided by Satair Group No upfront investment required Highest technical standards Simple use and return process Large pool available Airbus provides you with a special tailored Lease Service Solution (LSS) for structural parts to support your major maintenance tasks. An onside available part mitigates risks of non-part availability, extended grounding times in case of major findings and unexpected high costs. No upfront investment required Highest technical standards Simple use and return process Large pool available Contact Your Account Director

15 Maintenance 015 Components Component sales Line Replaceable Unit (LRU) New Condition A part, assembly or end item which can be readily changed on an aircraft during line maintenance operations. LRUs are considered as economically repairable and can be returned into a serviceable condition. Rotable LRUs are supported by a Component Maintenance Manual (CMM). A list of applicable LRUs can be found in the Recommended Spare Parts List (RSPL). Line Maintenance Breakdown Part (LMP) New Condition A Line Maintenance Breakdown Part is a sub-component of an LRU (Line Replaceable Unit) which may be replaced without removing the LRU from the aircraft. Depending on its complexity, an LMP can be repairable or expendable. A list of applicable LMPs can be found in the Recommended Spare Parts List (RSPL). LRU and LMP Used Condition Airbus is offering certified used and surplus material for about one year. In order to support best the operators in reducing inventory and maintenance costs and support AOG assistance, Airbus offers a portfolio that includes both Airbus structural parts and Original Equipment Manufacturer (OEM) components in a certified serviceable condition. Contact Airbus (Cage Code D4296): Airbus Spares (application on AirbusWorld) SPEC2000 (electronic ordering via SITA) Airbus Customer Order Desk (COD) Satair (Cage Code R1120): Satair Direct ATA, SPEC2000, SPEC2000XML (SITA) Satair COD Contact Airbus Spares Customer Order Desk quotes-used.spares@airbus.com Your Account Director

16 016 Maintenance Components Component on Demand Component On Demand combines both aircraft manufacturer expertise and Airbus FHS Engineering to deliver access to: More than 1,000 part number references extended over three locations: London, Singapore and Kuala Lumpur. Recent components at latest technical standards, free of Parts Manufacturing Approval (PMA) and Designated Engineering Representative (DER). Repair services benefiting from Airbus No experience upfront investment selecting required the best-in class repair stations. Highest technical standards Simple use and return process Large pool available Continuing Airbus FHS successful expansion and recognition as a key industry player, Airbus FHS now extends its customer offer by introducing Component On Demand for new and used parts on A320, A330, A340, A350XWB and A380. Standard Exchange services Replace your deficient LRU with a serviceable one and we manage the repair loop. Loan services Get a serviceable LRU on lease for a certain period of time. Repair services Access our strong network of repair partners, we ll monitor for you the repair, test and overhaul. Airbus Component On Demand will help you to find the right spare to dispatch your aircraft Contact Send your request with Part Number reference to component.ondemand@airbus.com

17 Maintenance 017 Provisioning solutions For your entry into service, Services by Airbus offers an optimised initial provisioning package covering all material to start your operation. Provisioning packages Relying on the aircraft manufacturer technical expertise, we will help you to select and define the right scope tailored to your operations and needs; using the Recommended Spare Parts List as a baseline. These packages aim to consolidate the provisioning of new and used vendor parts and integrate other material categories as per the individual requirements of each specific customer. Airbus will be your single focal point taking over order handling, sourcing, tracing of parts as well as the consolidation. We take care of all provisioning orders and shipments with each single supplier and provide you with a regular update of the order status. All parts will be inspected and quality assured by Airbus. Contact material-readiness.provisioning@airbus.com Fly Away Kit Packages Based on the Fly Away Kit Recommendation, all parts and tooling required to take on-board can be purchased via an Airbus Fly Away Kit Package deal at attractive conditions. The Fly Away Kit solution is the appropriate one for operators having special requirements: This solution provides the most convenient way of purchasing all spares of the Fly Away Kit Recommendation. To minimise your administration process and to save time, all parts are offered as a set price from one source. Airbus will take over the parts ordering for you. By taking the recommended parts and tooling on board the aircraft operators can become independent of local parts, tooling availabilities and service providers. It is designed to save grounding time caused by potential spares parts shortages at exotic destinations. To go one step further, we offer on-board storage solution on-demand, meaning all parts will be integrated into one container to ensure easy handling during operations. Airbus can offer on-request customised onboard storage solution with two different options to enable highly flexible operations and match your operational needs as follows: Airframe solution or Container storage solution. For the container, the size of that package is optimised for on-aircraft storage within a LD3-46 container. Provisioning packages Secured parts deliveries One single order point with full status visibility Cost effective through consolidated shipment Minimised AOG risks Airbus high quality standards Tailored package offer Cost-efficient spares packages Airbus technical expertise and experience on provisioning

18 018 Maintenance Components - Flight Hour Services FHS-Components Guaranteed spare parts availability Reduced up-front spare investments Predictable costs thanks to fixed prices Reduced removal rate Enhanced reliability monitoring and worldwide fleet data Single interface delivering turnkey components solution Reducing your investments, simplifying your material management Airbus has set-up a dedicated organisation, to deliver Airbus Flight Hour Services (FHS) which consists of guaranteed solutions ranging from component supply and repair to full airframe maintenance. FHS Components guarantees all primary line replaceable units (LRUs) spare parts availability through an exclusive on-site stock and a mutualised pool access service, as well as state-of-the-art repair services. The FHS Components service provides customer with: Critical line-replacement units (LRUs) on-site stock inventory positioned at customer main base and selected outstations. Standard exchange Pool access, which facilitates main base and outstations stock replenishment. Components maintenance services covering repair services at Original Equipment Manufacturers (OEMs) or repair stations of all selected unserviceable components, vendors management, warranty administration, modification of components (ADs, SBs) and reliability monitoring Logistics services between the pool and repair station (transportation between onsite stock and pool remains optional) Specific solutions also can be developed for high-value components (nacelle, landing gear, APU, cargo loading system, slides and more). On site stock Remove Unserviceable Unit Airline 1 2 Install Serviceable Unit Core Unit return Replenishment Pool concept 4 3 Airbus FHS Pool Repair loop 5 6 OEMs Contact fhs.solutions@airbus.com

19 Maintenance 019 FHS-Tailored Support Package The FHS Tailored Support Package (FHS-TSP) is an integrated suite of solutions combining FHS Components with Engineering Services and/or Airframe Maintenance: Engineering Services module provides Airbus expertise for an advanced Fleet Technical Management (Maintenance Program and Planning, Reliability Program, Engineering Support, Airworthiness Review etc.) FHS TSP Tailored Support Package Airframe Maintenance module deals with the execution of the scheduled maintenance: Line, Base and Heavy maintenance Full FHS-TSP solution s scope guarantees up to aircraft on-time performance (OTP), covering technical, logistics and maintenance delays. Fleet Technical Management Airframe Maintenance FHS Components Guaranteed aircraft availability Reduced risk of high cost operation disruptions Unique airframer s expertise to secure smooth entry into service Advanced fleet technical management Improved MRO performances through Airbus selection and integration Single interface delivering turnkey maintenance solution Our commitment: Your fleet performance excellence! FHS Components Pool Access On-Site Stock Repair Component Engineering Contact fhs.solutions@airbus.com

20 020 Maintenance Competitive Prices Global Airbus ordering volume Stock Availability More than active part numbers published on Airbus Spares Order Flexibility Worldwide sourcing including rare parts, 24/7/365 Customised Price Agreements Stable prices without contractual binding Airbus Services Synergies Option to integrate into Airbus Managed Inventory (AMI) and Integrated Material Services (IMS) Consumables Expendables Standard parts Aircraft Consumables Expendables Standard (CES) parts sales Provided by Satair Group Materials identified as raw material, composites and chemicals are indicated as Consumables & Expendables and are handled within the Airbus standard parts team. These materials cover, for example, metal extrusions and profiles, plastic extrusions, wires, cables and protection, seals and strips, insulation material, tapes, paints, adhesives and lubricants, switches and hoses. Airbus relies on a worldwide partner network to supply and to source the material on demand. Parts are manufactured in conformance with a standard specification which includes design, manufacturing, test and acceptance criteria and identification requirements. Applicable Standard Parts are mentioned in the RSPL. Moving Standard Parts are stocked at Airbus sites and are available at attractive prices for orders on all priorities. For example: nuts, bolts, fasteners, rivets, bearings, clamps, electrical connectors, switches and many more. Airbus Material & Logistics has developed a turnkey service for your Standard Hardware ordering. An enlarged range of active Airbus part numbers is available in Airbus stock. Contact Airbus (Cage Code D4296): Airbus Spares (application on AirbusWorld) SPEC2000 (electronic ordering via SITA) Airbus Standard Parts team Satair (Cage Code R1120): Satair Direct ATA, SPEC2000, SPEC2000XML (SITA) Satair COD Contact Europe & Asia Pacific standard.parts@airbus.com Tel: /7 back-up by AOG Desk Airbus Spares account Americas csr.na@airbus.com

21 Maintenance 021 Engine Consumables Expendables Standard (CES) parts sales Provided by Satair Group The Engine CES are parts of an aircraft engine or engine accessory parts The product may only be certified by the engine manufacturer. We offer spares support for engine consumables and expendables for both turbo prop and jet engine configurations. The engine manufacturers supported, but not limited to, include: Pratt & Whitney Rolls Royce Honeywell CFF/SNECMA Contact Satair (Cage Code R1120): Satair Direct ATA, SPEC2000, SPEC2000XML (SITA) Satair COD

22 022 Maintenance Consumables Expendables Standard parts Airbus Managed Inventory Provided by Satair Group High guaranteed availability of material on-site. Reduced stock levels and inventory costs. No transportation or order follow-up expenses. Lower administration costs. A nominated AMI Manager as your dedicated single focal point focuses on performance management, daily operations, continuous follow-up, part scope configuration and inventory planning. Airbus Managed Inventory (AMI) service offers collaborative parts planning and automated replenishment (of a configurable scope) of high usage non repairable parts, such as consumables, expendables and standard parts. Capturing the customer s material consumption creates triggers to launch the replenishment process, thus significantly reducing the ordering cost, whilst achieving optimum inventories at agreed performance levels. The enhanced off-shelf availability of parts contributes to reduced aircraft maintenance turn-around times. Airbus manages the customer s inventory level, for a customised scope of high usage parts in the customer s warehouse, based on an automated continuous replenishment process. Airbus optimises the inventory level through analysis of the parts consumption close to real-time. Recurring and resource intensive steps can be eliminated from order process. Inventory planning, ordering, order follow-up and the transportation process are managed by Airbus. The customer may opt to configure the service to include an ever increasing amount of manufacturer parts and Standard Hardware parts. This promotes the service to a dependable source of maintenance parts providing sustained service levels at a predictable cost to the customer. Record of material movement sent to Airbus Airbus calculates re-order quantity and generates order in customer's system Airbus Back ordering Material shipped Customer Material shipped Supplier Contact ami@airbus.com +49 (0)

23 Maintenance 023 Integrated Material Services - Provided by Satair Group Modification kits sales - Provided by Satair Group Integrated Material Services (IMS) is a solution that manages the entire supply chain for airlines and MROs. This solution will cover all expendable materials and related processes. The solution is an innovative new managed supply chain service offered to the airline aftermarket. Airbus and Satair experience over the years provides a wealth of knowledge in planning, procurement, distribution, quality and engineering that IMS will leverage. Satair Group has significantly increased the scope of this solution to include all expendable parts providing a cost-effective material management service to airlines. Contact Orders for modification kits related to standard Service Bulletins (SB) can be placed with Airbus (Cage Code D4296) via: Airbus Spares (application on AirbusWorld) SPEC2000 (electronic ordering via SITA) Airbus Modification Kit department

24 024 Maintenance Modification kits Part packages for your modifications. A predefined selection of single parts defined to perform a modification as specified in a Service Bulletin. A modification kit consists of: Airbus Proprietary Parts Standard Parts Contact tool.packages@airbus.com (Europe, ME, Asia Pacific, China) tools.americas@airbus.com (Americas) Note: For kits and services related to aircraft upgrades, please contact your Airbus Upgrade Services Key Account Manager (KAM): upgrade.services@airbus.com

25 Maintenance 025 Tools Tool sales - Provided by Satair Group Tool packages - Provided by Satair Group Equipment required on ground to support the operation and maintenance of the aircraft and its equipment. Whether it supports an Entry-Into-Service, a scheduled check or a maintenance event, Airbus Tool Services supports airlines maintenance activities by providing operators and MROs with a flexible and reliable service: Tool acquisition: Airbus Proprietary tools or OEM tools Tool packages Tool lease Tool repair Tools & GSE seminar Airbus Proprietary Tools Airbus is the unique approved source for the acquisition of Airbus genuine tools, also called Airbus Proprietary Tools. To ensure safety and quality Airbus Proprietary Tools are differentiated from imitations by the Airbus marking plate which is attached to the tools and their delivery cases. Aircraft and personnel safety 24/7 Airbus support and guarantee Defined lead times and competitive pricing Full compliance with authorities requirements Tools inspected and delivered by Airbus OEM tools via Airbus Airbus is also a focal point to acquire tools from OEMs (Original Equipment Manufacturers) so you can simplify your administration. From standard to complex tools a large stock is always available to meet any needs. Contact Orders for tools and GSE can be placed with Airbus (Cage Code D4296) via: Airbus Spares (application on AirbusWorld) SPEC2000 (electronic ordering via SITA) The Airbus Customer Order Desk (COD)

26 026 Maintenance Tools Highest Quality Tools from approved sources only Airbus inspection and certification of each tool Package content based on your maintenance set-up Cost Savings Attractive package deals Focal point for planning Reduced workload and transport cost A large variety of activities have to be initiated to prepare a smooth Entry-Into- Service or return of an aircraft to service after maintenance events. Airbus can assume the responsibility and provide you with tool packages based on your maintenance planning parameters. Tools from numerous suppliers are ordered and shipped in consolidated packages to ensure you are fully prepared when your new aircraft is ready to fly. Airbus takes care of planning, ordering, packaging and transportation of your Airbus genuine tools and supplier tools to ensure the right tool for your right task.

27 Maintenance 027 Tool lease and repair - Provided by Satair Group Airbus offers repair and lease services for Airbus and supplier tools Tool repair We offer a full range of repair capabilities for more than 1200 Airbus and supplier tools with a quick turnaround time (TAT) ensuring your in-time tool availability and consequently a return to operation of your aircraft as soon as possible. Worldwide repair network Quick and qualified responses to repair orders Repair stations approved by Airbus Repair includes latest technical configuration Competitive prices Tool lease Airbus offers an extensive selection of tools with more than 5500 Part Numbers worth about 100 million USD, which are available both for Airbus and non-airbus fleet. Tool Lease Service also regularly invests in new stock to support current operators and the growing fleet such as A350, A320neo and A330neo. Wide range of tools including rarely used tools and tools required for special tasks (e.g. main landing gear change trolleys, engine change equipment) Online access to full inventory on Airbus Spares Inspection, recalibration and repair managed by Airbus Simple use and return process No capital investment required Tool shipments on AOG priority Worldwide warehouse network Tools Lease Service Solution (LSS) Inspections for a Service Bulletin (SB) embodiment regularly take more than 200 days. To cope with such long-term maintenance tasks and also with the uncertainty of some additional checks, it is more cost-effective and convenient to directly lease from a wide pool of parts and tools. The Lease Service Solution (LSS) offers this possibility: no upfront investment required highest technical standards simple use and return process large pool available A modular offer Airline processes oriented User friendly Get access to aircraft data in real-time Efficiently manage unscheduled maintenance: The right task at the first time Provide powerful functions to monitor aircraft systems performance Contact repair.vendor@airbus.com (Europe, ME, Asia Pacific, China) repairs.na@airbus.com (Americas) or your Account Director Contact tool.lease@airbus.com (Europe, ME, Asia Pacific, China) tools.americas@airbus.com (Americas) or your Account Director

28 028 Maintenance e-solutions ADOC Web Maintenance Job Card Publisher ADOC benefits Generate savings by using a common tool for your whole fleet Improve the authoring, updates and customisation of technical documentation Quick access to documentation thanks to the user-friendly interface Job Card benefits Simplify & customise the job cards production a save time Improve the aircraft availability Fully integrated into the process and Maintenance Information System ADOC Web Maintenance is an on-line content management tool designed to customise electronic documentation available in SGML format. ADOC Web Maintenance allows you to edit, revise and publish: Airbus Maintenance manuals: - Aircraft Maintenance Manual (AMM) - Trouble Shooting Manual (TSM) - Illustrated Parts Catalogue (AIPC) - Aircraft Wiring Manual (AWM) - Aircraft Schematic Manual (ASM) - Aircraft Wiring List (AWL) Airline internal documentation compatible with ADOC Web Maintenance documentation structure definition (Document Type Definition - DTD) Other Aircraft Manufacturer maintenance data ADOC Web Maintenance provides the following features to improve the electronic documentation management process: Automatic revision management to significantly reduce the workload at each revision of maintenance data Enhanced customisation functions allowing non SGML-expert users to edit maintenance data Capability to handle Airbus, non Airbus and airline maintenance documentation in a single tool Reduction of the IT costs thanks to the online solution Job Card Publisher is Airbus software which allows the production of the company s maintenance job cards by: Retrieving the documentary elements from the Company maintenance documentation available in Standard Generalised Mark Up Language (SGML) and Extensible Markup Language (XML) Assembling the documentary elements and the corresponding production data Formatting the job card Printing the job card Job Card Publisher allows a simplified and cost-effective job card production thanks to the following features: Use of a single tool to produce both Airbus and non-airbus job cards Job Card layout customisation and connection to the Maintenance Manual import and re-use of maintenance work packages Automatic printing of large work packages Simplified administration and easy deployment Contact tool.lease@airbus.com (Europe, ME, Asia Pacific, China) tools.americas@airbus.com (Americas) or your Account Director

29 Maintenance 029 AIRMAN Web AIRMAN-web is an online solution for realtime aircraft health monitoring that has been developed by Airbus in cooperation with airlines, to efficiently manage unscheduled maintenance and improve aircraft dispatch reliability. It aims to improve maintenance operations by providing the company with real-time information and recommendations. AIRMAN ensures the processing of data received through downlink on Airbus aircraft equipped with an on-board maintenance system and a real-time communication system like ACARS or ATSU. AIRMAN-web is a modular offer composed of three modules: Foundation dedicated to the aircraft dispatch thanks to the real time monitoring of aircraft events Advanced (optional): to monitor the performance of the aircraft systems Interface (optional): for SMS / notifications, connection with the Maintenance Information System (MIS) and aircraft data request. Reduction of direct maintenance costs Reduction of indirect maintenance costs Increase of aircraft availability An aircraft maintenance analysis tool Access online through AirbusWorld Backup access available in case of AirbusWorld portal unavailability

30 030 Maintenance e-solutions CrossLogbook Improve and secure logbook data management through standardised data and real-time access Reduce turn-around time and operating costs Tailored solution adapted to the airline s processes Reduce operating costs Eliminate paper costs No investment needed to adapt your IT infrastructure The CrossLogbook is an enriched digital version of the technical and cabin paper logbooks. This application includes dedicated modules for each user profile: pilot, cabin, maintenance and administration. Due to its uniquely high level of customisation, it can be used on all aircraft types providing a cost-effective fleet-wide solution for you as an airline. The CrossLogbook is fully interoperable with the Maintenance Information System (MIS), Minimum Equipment List (MEL), Configuration Deviation List (CDL) and FlySmart with Airbus. https Cockpit Cabin Maintenance administrative

31 Maintenance 031 is the comprehensive suite of services designed to support airlines maintenance programme & planning activities. offer covers the following domains: Maintenance programme preparation: identification of scheduled maintenance tasks applicable per aircraft fleet Maintenance planning preparation: definition of maintenance task planning for each aircraft Maintenance task preparation: identification of required material for maintenance tasks Work package production: Supply of documentation for the performance of maintenance tasks Furthermore, offers extensive customised studies for the optimisation of maintenance programme and planning as well as tailored support and seminars on-site. Further characteristics of Easy preparation of maintenance packages through dynamic generation of task cards and job cards and identification of required material; Compatibility of deliverable for upload into Maintenance Information System (MIS). Shorter resolution lead-time Improved aircraft availability Maximised aircraft residual value Perform Engineering activities Prepare Maintenance programme Prepare Maintenance planning Prepare Production planning Perform Maintenance MIS Seminars and assistance Scope

32 032 Maintenance e-solutions Airbus Real Time Health Monitoring Enhanced aircraft operational and dispatch reliability Minimised aircraft grounding time Reduced costs Anticipated scheduled maintenance Early delivery of line-replaceable units (LRUs) with FHS components Enhanced aircraft on-time performance with full Flight Hour Services tailored support package (FHS-TSP) Aircraft manufacturer real-time expertise to improve operators operational performance Airbus Real Time Health Monitoring (AiR- THM) In an increasingly competitive environment, allowing optimised maintenance and real time troubleshooting to maximise aircraft availability. AiRTHM is an advanced Airbus service through which A380 and A350 operators can receive advice on optimised maintenance and real time troubleshooting actions empowering your MCC personnel to make right and timely decisions. About technology & expertise AiRTHM state of the art preventive service is based on uplink technology allowing real time remote access to aircraft data parameters via ACARS. 24/7 real time data analysis enables Airbus AiRTHM engineers to deliver to airlines MCC both in flight and on ground maintenance and technical advice. AiRTHM offering is built on two standalone modules fitting the aircraft operation phases Pre-departure check Flight watch Take-off Landing Aircraft arrives to gate Parking Pre-flight Taxi Climb Cruise Descent Taxi Post-flight Flight watch Continuous monitoring of critical messages to identify root cause during the flight

33 Maintenance 033 Repair Manager Airbus Smarter Fleet solutions Repair Manager is an innovative on-line solution to assist line maintenance and engineering personnel in assessing and reporting structural damage for all Airbus civil fleets. This solution is based on an electronic system to author and keep record of all structural damages and repairs reports using a 3D-simplified model to ease internal and external damage location. The application is accessible on-line via Airbus Customer portal AirbusWorld. Repair Manager ensures that the damage report contains all the necessary information for damage assessment including the link to the relevant documentation such as the Structure Repair Manual (SRM) or the engineering drawings. It will ease the communication with Airbus experts in order to determine the best solution for the aircraft dispatch. An application to ease and speed up structural damages management: Damage assessment & reporting Repair procedure identification Record keeping of repairs allowable damage Optimise Turn Around Time Reduce delays and cancellations Improve troubleshooting effectiveness Improve productivity A structural repair software Mixed fleet compatibility Reduce paper Cross platform Ease processes

34 034 Maintenance e-solutions Airbus Smarter Fleet is the Airbus and IBM solution to provide end-to-end e-solutions for maintenance, engineering and flight operations. Airbus Smarter Fleet current offer consists of: Fuel Efficiency Portal Maintenance Mobility Prognostics and Risk Management e-doc Browser Airbus Smarter Fleet will initially focus on two activities: Firstly, it will integrate and also further develop Airbus current portfolio of e-solutions. Secondly, it will provide cross-functional fleet data management using an open, modular and flexible platform based on a precise assessment of customer needs and tailored implementation. It aims to provide an open, modular and flexible platform in order to support the customers increasing needs in three key areas related to data processing: 1 Data gathering: Simultaneous, extensive and cross-functional collecting of relevant data and information from different sources 2 Data value extraction: Accurate data and information processing through monitoring, filtering, reporting and correlation, of retrieved data but also simulation, help for decision making and optimisation 3 Cross domain collaboration: Full access to processed data and information for all concerned stakeholders Our partnership: A unique platform of integrated & tailored solutions

35 Maintenance 035 Maintenance Mobility - Airbus Smarter Fleet This solution provides maintenance personnel with up-to-date critical information, including dedicated dashboards, work packages and documentation. The objective is to optimise line and base maintenance activities by utilising the benefit of mobile devices. Supervisor interface Real-time awareness of event's criticality Anticipate corrective and preventive actions Manage work packages' assignment in real time Monitor Troubleshooting with just the right information Optimise Turn Around Time Reduce delays and cancellations Improve troubleshooting effectiveness Improve productivity Line mechanics mobile application Mobile access to real-time awareness of relevant information Real time job progress Easy interaction with MCC & Maintenance Coordination esignature e-doc Browser Mobile documentation

36 036 Maintenance e-solutions Prognostics and Risk Management - Airbus Smarter Fleet Secure the coming dispatches Increase aircraft availability Turn unscheduled maintenance into scheduled maintenance Prognostics and Risk Management (PRM) software solution detects in advance unexpected technical events having a significant impact on aircraft turn around, systems reliability and efficiency. Examples of first monitoring capabilities: Fuel: imbalance prediction Hydraulic: leak detection Engine Oil: leak detection Pneumatic: bleed leak (nacelle), PRV and HPV failure Oxygen: leaks detection and servicing prediction Electrical Power: IDG failure Landing Gear: extension / retraction disagree prediction Air Conditioning: heat exchanger efficiency loss PRM is today available for A330 and will be soon expanding to all Airbus aircraft and regularly completed with new sets of algorithms. How it works: Calculations based on ACMS report loaded in the aircraft Specific parameters collected all along the flight and sent to ground at the end of the flight Ground algorithms to detect aircraft systems degradations

37 Maintenance 037 e-doc Browser - Airbus Smarter Fleet This solution is a documentation browser available on all popular mobile platforms enabling manual display for maintenance (Aircraft Maintenance Manual, Illustrated Part Catalogue, Trouble Shooting manual, wirings, schematics, Electrical Practices Manual), repair (Structural Repair Manual) and operations (Minimum Equipment List). The e-doc Browser solution extends the current Smarter Fleet portfolio by providing additional valuable functionalities to assist the airline in operating in a more efficient and optimised manner. Enhances synergies for all business partners through efficient end-to-end management of parts and rationalisation of the supply chain Addresses the small and medium manufacturer segment of the industry for which Satair has a strong focus on the Total Cost of Ownership Reduces inventory costs and inventory holdings as well as internal and external transactions, operational and process costs Ensures one single point of contact for many hard-to-find-parts Increases parts availability and shortens lead times Enhances inventory management 24 hour, 365 day AOG coverage User-friendly and intuitive ergonomics Optimised for mechanics Mixed-fleet maintenance manuals Structural Repair Manual Minimum Equipment List ADOC Web customised manuals Online consultation: instant access to-up-date information from everywhere Tablets and smartphones from 7": ios, Android and Windows Option for offline / backup mode

38 038 Maintenance Expertise and other services Airbus Material Seminars Expertise: Wide-ranging knowhow for all Material Management segments. Hands-on exercises: Case studies with realistic scenarios and examples to understand supply chain processes and daily operations in spares business. Flexibility: Choose between core, specific, customised and on-site seminars from beginner s to advanced level. Global team spirit: Informal networking in a highly motivated environment. Our seminars have specifically been developed to support your goal of optimised Material Management, knowing that cost reduction and increased operational efficiency are major objectives in the aviation industry. Airbus Material & Supply Chain Services offers a selection of seminars with different levels of specialisation from beginner to advanced level. The regional seminar modules are held at various locations worldwide. In addition, a Spares Mobile Classroom offers fully customised seminars which can be held at your facility. Core Seminars Newcomers: Principles of Material Management Intermediates: Material Management in Operation Experts: Advanced Material Management Specialisation Seminars GSE & Tools Specialisation Material Planning & Inventory Management Transport Logistics Customised Seminars Spares Mobile Classroom Regional: Material Management Contact spares.training@airbus.com or your Account Director

39 Maintenance 039 Integrated Purchasing Programme - Provided by Satair Group Satair Integrated Purchasing Programme (IPP) The Satair Integrated Purchasing Programme (IPP ) gives the customer a unique opportunity to focus on the core business and leave the complex and time consuming burden of purchasing and handling spare parts in the safe hands of a professional and highly experienced partner. Reduction of cost With the Satair IPP, the customer reduces the handling and financing costs. Reduction of handling cost Replacement of a large amount of the customers suppliers with Satair as the source Performance monitoring and discrepancy handling carried out by Satair Payment transactions conducted with Satair as the sole supplier Improved overall delivery performance by Satair with a target of 95% Full e-commerce and Spec2000 enabled product support As an aircraft manufacturer, we provide a unique combination of technical and business excellence to support you in: Maximising fleet usage Mitigating delays & cancellations Meeting safety standards Streamlining organisation & tools Controlling fuel expenses Reducing operating costs Reduction of financing cost Reduction of inventory investment as Satair stocks parts across the demand from many airlines Enhanced inventory management - Satair has an inventory turnover rate of approximatively three compared to airline turnover rates of approximatively one. Implement Assist you to display an efficient action plan Follow-up Review and monitor the recommendations & initiatives Contact csl@airbus.com Phone: +49 (0) Fax: +49 (0)

40 040 Maintenance Expertise and other services Customised Spares Logistics - Provided by Satair Group CSL customers benefit from eliminated effort for follow-up and tracking of their orders. Invoice processing is simplified by consolidation into one invoice per month. Customers also benefit from reduced financial exposure due to all-in rates. The risk of additional costs caused by volatile transport surcharges (such as fuel, security or exchange rates) is covered by Airbus. The combination of zero investment requirements and flexible contract duration makes it easy to sign up for the CSL service. Airbus Customised Spares Logistics (CSL) service takes care of customers spare parts shipments from order receipt to final destination for all order priorities and shipping methods. By understanding customers logistics requirements and order behaviour, considering the complexity of the global spares network, flight schedules and multiple interfaces, the CSL service provides process integration and fast availability of the material where it is needed. Regular performance reviews are conducted to constantly adapt the service to ever evolving customer needs.

41 Maintenance 041 Consulting Airbus Consulting Services is uniquely positioned to provide airlines and MROs with efficient and tailored recommendations to optimise their organisation, processes and tools. From organisation assessment to capability assistance, Airbus Consulting Services has developed a wide range of advisory services. We offer dedicated and innovative solutions aiming at covering airlines and MROs main operations domains. 4 3 major areas Maintenance & Engineering Material Management Flight Operations transversal domains Airline Advanced Tools Airstart Fuel & Flight Efficiency Training Airbus Consulting offers to airlines a wide range of tailored services Airbus Consulting Services approach is to propose customised recommendations and cost effective solutions based on the following added value: A dedicated and multicultural team of consultants coming from various backgrounds Customised services according to customer s context and objectives Privileged manufacturer visibility on worldwide fleet records and best practices Unique Airbus technical know-how and best product knowledge Robust and proven methodology As an aircraft manufacturer, we provide a unique combination of technical and business excellence to support you in: Maximising fleet usage Mitigating delays & cancellations Meeting safety standards Streamlining organisation & tools Controlling fuel expenses Reducing operating costs Assess Analyse your current status focusing on future objectives Advice Provide feedback to deliver the most appropriate recommendations & initiatives Implement Assist you to display an efficient action plan Follow-up Review and monitor the recommendations & initiatives

42 042 Maintenance Consulting services Customised Spares Logistics - Provided by Satair Group Maintenance & engineering activities Improved fleet performance Streamlined organisation Know-how & best practices' transfer Be better prepared to EASA approval Regulations knowledge & experience Easily meet regulatory requirements Enhance your staff skills to improve your maintenance & engineering activities and minimise your Operational Interruptions Maintenance activities Reduced ground time Enhanced planning and work preparation Streamlined maintenance event process Secured maintenance event performance Base maintenance best practices Ensured experience transfer using coaching approach Optimised hangar usage Increased maintenance capabilities Valuable return on experience Operational Reliability and On-Time Performance Better anticipate line maintenance activities Improved Operational Reliability Cost effective organisation Enhanced maintenance event processes Reliability improvement programmes Optimised maintenance practices impacting OR Minimised maintenance costs Increased aircraft availability Maintenance advanced tools Increase your visibility and traceability with RFID technologies Better control your turn around timing in repair processes Reduce your inventory and improve productivity Take full benefits of Airbus advanced tools and get methods to constantly improve the Maintenance Information System integration Maintenance & Engineering Airbus Consulting Services delivers turnkey solutions to enhance airlines maintenance & engineering organisation, processes and procedures. Through our expertise and experience in more than 150 projects worldwide, we aim to optimise airframe maintenance and improve your operational performance. Our team of experts has developed a unique and large range of tailored advisory services to address airlines maintenance & engineering challenges. Maintenance & engineering activities Best Industry Practice Support to EASA Part 145 and Part M regulatory assistance Engineering workshop services Capability extension assistance Aircraft lease return advisory assistance Maintenance program and planning optimisation Airframe maintenance activities Maintenance checks performance First base maintenance check assistance Maintenance means definition & optimisation Operational Reliability and On-Time Performance Maintenance control centre implementation assistance Operational Reliability services Reliability control & airline economics seminars Airworthiness Review Airworthiness Review (regulatory) Airworthiness Assessment (advisory) Maintenance advanced tools Radio Frequency Identification (RFID) implementation assistance Support to Maintenance Information System (MIS) optimisation. Material Management Assistance services to better control Turn Around Time (TAT) and costs, increase availability and improve direct AOG management. Spares Management Process Review Spares Inventory Review Warehouse advisory assistance

43 Maintenance 043

44 044 Upgrade

45 Upgrade 045 Upgrades

46 046 Upgrades UPGRADES PORTFOLIO OVERVIEW _ Airbus Upgrade Services provide a wide range of modifications to enhance and optimise aircraft depending on its intended role. The scope can include almost any aspect of the aircraft from the appearance and layout of the cabin to the flight operations performances. As new technologies are developed, often in association with new aircraft programmes, we are able to offer retrofit solutions which can allow fleet harmonisation and latest performance standards for the in-service fleet. We offer global solutions which include engineering design, installation instructions (Service Bulletins), associated kits and documentation updates. _

47 Upgrade 047 Cabin Upgrade Services Cabin & Related System Upgrades Connectivity Airbus System & Airframe Upgrade Services System Upgrades Weight Variants Air Traffic Management System Upgrades Sharklet Retrofit A320 Family Extended Service Goal A320 Family Multi Fleet 48 52

48 048 Upgrades Cabin Upgrade Services Cabin & Related System Upgrades From concept to production: technical expertise, high-quality renderings to current production standards The cabin is one of the most important elements in an aircraft. It is through the cabin that the airlines create the experience that they want to give to their passengers. Their expectations are evolving following the global trends in terms of comfort and services. In order to provide the best passengers experience, Airbus aircraft operators can adapt their cabin to satisfy their expectations. Airbus Upgrade Services is best placed to provide to those operators the highest standard of integration services, from light cabin refurbishment to full cabin reconfiguration. Keeping up with new trends and requirements In the highly competitive commercial aviation world, customers will upgrade their cabins to Maximise revenues Differentiate the brand image Fulfil the passengers expectations Be part of market trends Harmonise the fleet Add value to the aircraft Importantly the cabin is a key revenue generator for the airline and getting the interior layout and services correct is vital to an airline's success. Airbus offers solutions which allow the operator to be competitive in the market, whilst satisfying the passengers. New innovations such as Space-Flex, Pivoting Bins, Smart-lav together with new max pax boundaries for the A320 offer significant opportunities to maximise revenues. Our upgrade services cover the needs of all customers: Passengers airlines, leasing companies, freighter companies, Corporate Jets, VIPs and Military derivatives, for all Airbus aircraft types, from the first A300 to the latest A350.

49 Upgrades 049 What we can retrofit Cabin monuments Cabin crew rest rooms Stowage Galleys Lavatories Cabin systems Medical outlets Passenger oxygen Emergency lighting Connectivity Cabin general illumination Cabin intercommunication data systems (CIDS) General cabin Linings & furnishings Floor covering Passenger supply channel Curtain partitions Ancillary equipment Placards and marking Cabin emergency equipment In-flight entertainment High speed SATCOM Replacement of CRT overhead video with new light weight LCD Upgrading the cabin to the latest passenger and operator requirements Integrating latest technologies to enhance the cabin competitiveness Harmonising the cabin across the fleet Increasing the aircraft residual value Seating and passenger layouts Passenger seats In-seat power systems Cabin attendant seats

50 050 Upgrades Cabin Upgrade Services Space Flex Benefits Optimise space to allow more seats Increased revenues from additional passengers PRM Facilities On-Board Smart Lav Benefits Optimise space to allow more seats Increased revenues from additional passengers More recline space Via optimised wall profile 3530Swift SFE Seat Benefits Fast shipset delivery 4 months between purchase order to OEM ex-works Turnkey seating solution Customisation, Delivery, Conference Management, Support by Airbus Success legacy 3530Swift is based on BL3520 design Cabin LED Unit Benefits Enhanced look homogenous & customisable lighting Save weight 25 kg lighter Longer Life Cycle + 190% compared to current version Pivoting Bins Benefits More bags on board + 60% compared to current version Spacious feel enhancing passenger experience Modern look for greater cabin appeal

51 Upgrades 051 Connectivity The Airbus platform is: Built for on-board mobile telephony services (OMTS), internet access, on-board wireless streaming and crew applications Based on a modular concept with functions adaptable to your needs Designed to connect to various SATCOM technologies (i.e. L-Band, Ka-Band, Ku-Band, Air to Ground) Ready for applications dedicated to aircraft data management and flight operations Available on the entire Airbus product line, line fit and retrofit Ready to be fully connected with Airbus cabin management Connect with Confidence: High Bandwidth Connectivity Passenger experience like at home (Bring Your Own Device) Multi services: Internet, mobile telephony, wireless streaming, aircraft flight operations applications Mix and match: Different technologies, several suppliers, integrated with IFE systems on all Airbus aircraft Airbus technical publications documentation updated accordingly Buyer Furnished Equipment (BFE) or Seller Furnished Equipment (SFE) options Extended Service Goal (ESG) eligible Electro Magnetic Interference (EMI) certification by Airbus Continued Airworthiness for your aircraft Value added solutions Connecting in the air like at home

52 052 Upgrades System & Airframe Upgrade Services System Upgrades Optimise the aircraft operations and performance Benefit from Airbus support and expertise in system Reduce fuel bills, noise and emissions Reduce the operating costs Harmonise the fleet Increase the aircraft residual value Updated aircraft technical documentation and configuration Compliance with current & future airworthiness regulations As air traffic demand increases over the coming years, the aviation sector must cater for the new systems needs required to support the growth. We are able to offer latest technology standards in terms of avionics capability and performance. The drivers for such enhancements may be safety, or simply the need for more efficient flight trajectories. Upgrades can enable reduced costs, time, fuel use and importantly emissions, whilst maintaining the highest air safety standards. We can: Enhance aircraft performance Customise aircraft performance Improve flight efficiency Align with new regulations Adopt latest materials and technology Customise configuration to suit regional needs Change the aircraft role: VIP conversion Install or remove cargo loading systems Harmonise fleet configuration Enhance the aircraft market value Reduce noise and emissions What we can retrofit Avionics upgrade Precise navigation capability (RNP, Landing Systems, FLS, GLS...) Data Link communication (FANS A+, FANS B+) Flight Management Systems LCD displays Weather radar upgrade Electronic Flight Bag Flight Operations Extended range operations Operating weight adjustments Narrow runway operations Additional centre fuel tanks Aerodynamic improvements Environmental awareness Efficient flight planning Lower fuel burn and emissions Reduced emissions Noise reduction Material changes in line with new standards Enhanced safety Fuel Tank Inerting System Enhanced communications Landing Systems Meeting new regulations

53 Upgrades 053 Weight Variants Changing aircraft weight variants can allow customers to optimise Range & Payload according to their operations in order to increase revenue opportunities For more range: increase MTOW For more payload: increase MZFW and/ or MTOW To reduce the fees (take off, landing, flight): decrease MTOW For more flexibility: change from single WV to multiple operational WV (MOW) or dynamic WV Due to Airworthiness Authorities regulations: change from multiple WV to single WV Air Traffic Management System Upgrades Brand new systems enable efficient & safe flight operations in three main domains: Communication: Data link & SATCOM needs with FANS A+/B+, Iridium or Inmarsat solutions Navigation: Optimised flight paths with RNP-AR Surveillance: Collision Avoidance and automatic data broadcasting with the ADS-B Out MTOW TOW for D2 TOW for D1 A/C weight Maximum Fuel Capacity MZFW OWE Maximum structural payload Reduced payload Sector air distance D1 small D2 D3 D4 D5 medium D6 long

54 054 Upgrades System & Airframe Upgrade Services Sharklet Retrofit Fuel burn saving over 4% on longest routes. Payload range improvement Up to 100nm or 450Kg payload Typical CO 2 emissions reduction of up to 800t per year, per aircraft Operational service limit extension for aircraft between MSN1200 and MSN ,000 flight hours, typically 10 years additional service. Protected aircraft residual value and improved remarket ability Better take-off capability and obstacle clearance at restricted airports Reduced direct engine maintenance cost by up to 2% Latest A320 family design, appearance and performance Fleet commonality. Same airport classification and no mandatory pilot training. Sharklets are the most visible development of the A320 Family airframe in recent years. They are wing tip devices which increase the effective wing span of the aircraft and reduce lift-induced drag. They were introduced as an option on linefit aircraft in 2012 and 94% of A320 family aircraft delivered today have them fitted from the final assembly line. Having transformed the performance and appearance of our new aircraft they are now available for retrofit on the in-service A320 Family fleet.

55 Upgrades 055 Two possible solutions Production Retrofit A319, A320 and A321 aircraft delivered post MSN5514 already carry the Sharklet provisions. They can be retrofited in just 65 man-hours (typically 1 day) by an MRO or operator. ame Sharklets for line-fit and retrofit Embodied by any MRO Simple kit design including Airbus SB Support and technical training available from Airbus Compatible with Space Flex, other upgrades and scheduled maintenance In-Service Retrofit Older A319 and A320 aircraft post MSN1200 also require an additional wing reinforcement kit. The kit is delivered preassembled and has been optimised to minimise the downtime required for embodiment by an MRO.

56 056 Upgrades System & Airframe Upgrade Services Extended Service Goal (ESG) - for A320 Family Aircraft are delivered from the production line with a certified maintenance program designed to be utilised up to the aircraft Design Service Goal (DSG). This is defined in terms of Flight Hours (FH) and Flight Cycles (FC). A thorough testing program is carried out on a representative aircraft before this point to highlight what modifications are necessary in order to continue the maintenance program after the DSG. Upgrade Services provide the appropriate Service Bulletin to allow operations until the defined Extended Service Goal. In order to reach extra 6 to 13 years of operations, this is done in 2 steps: 1 Component upgrade, RDAS and Concessions review 2 Structural upgrade 60,000 FC 48,000 FC Flight Cycles (FC) ESG Possible 10 years of additional operations DSG Design Service Goal ESG cover SB Concession review RDAS review 60,000 FH 96,000 FH 120,000 FH Flight Hours (FH) Components Upgrade ESG cover SB / Concession review / RDAS review Structural Upgrade

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58

59 Flight Operations

60 060 Flight Operations FLIGHT OPERATIONS PORTFOLIO OVERVIEW _ NAVBLUE is the new generation of digital, user-friendly Flight Operations and Air Traffic Management solutions. Powered by Airbus pioneer spirit and infused with Navtech s agility, it combines the best of both worlds. A leading global provider of flight operations solutions serving more than 400 airlines and aviation service companies across all platforms, NAVBLUE has a proven track record in product innovation. With access to Airbus resources and data, NAVBLUE provides its customers with the best solutions based on the best data, fully supporting them in their digital transformation. NAVBLUE is a fully owned subsidiary of Services by Airbus and is based in Hersham (UK), Toulouse (France) and Waterloo, Ontario (Canada), with offices around the world. _

61 Flight Operations 061 Data+ Products Navigation+ Charts+ Airport+ Vertical+ Airbus Multi Fleet 62 N-Software Services N-Flight Planning N-Crew Planning N-Flysmart N-Performance N-Documentation N-Tracking N-Airfase N-SAMS Bespoke Solutions by NAVBLUE ROPS by NAVBLUE Airspace by NAVBLUE Your Operations by NAVBLUE GNSS Monitoring by NAVBLUE ELISE by NAVBLUE Consulting Services Flight Operations

62 062 Flight Operations Data+ Products Navigation+ Flexible offer: Access multiple media and formats based on the industry standard ARINC 424 specification; Conform to both fixed and flexible production schedules to ensure delivery of complete subsets of ARINC 424 data, or processed flight management system databases in time for download prior to the AIRAC cycle changeover or, where appropriate, customer-specific update schedules. Customised offer: Customisable data based on customer requirements. Multiple media formats available: Paper charts, Charts available on both ios and WindowsOS. NAVBLUE has been producing NDB (Navigation Data Bases) for over 30 years. It was the first company in the world to produce navigation data as a regular service. NDB are used for FMS (Flight Management Systems) and the simulators, as well as ground positioning systems, aircraft simulators, airspace modelling, and air traffic systems for world-wide customers. OEM to serve operators that use this data into their Flight Management System: ARINC 424 GE aviation systems Universal avionics Thales avionics - RNAV2 Honeywell Thales information systems CMC (Canadian Marconi Collins) Data+ products let you access the right data, at the right time, in the right format and in the right place.

63 Flight Operations 063 Charts+ Charts+ is a ready-to-use set of aeronautical charts (IFR, terminal, en route) that draws on information published by national Aeronautical Information Services. The Charts+ products are available for multiple electronic EFB platforms as well as paper chart product. It can be customised to user requirements. Each piece of chart data is processed individually to provide relevant and customised content in all operational contexts. These charts aim at: Providing a realistic view of the terminal and airspace to the pilots in order to improve their situational awareness Easing ground taxi operations Securing and ensuring efficient flight preparations and operations Enhancing safety and efficiency of airline operations Charts+ products are usable on paper or on any EFB (Electronic Flight Bag). Product features: TERMINAL CHARTS FEATURES: Aerodrome Taxi Area Radar MSA or Terrain depiction SID STAR IAC ENROUTE CHARTS FEATURES: Airspace with boundaries Airway systems Track and distance Grid MORA Restricted areas Enroute COM frequencies Tailored enroute charts (ETOPS, Area) Operational benefits: Charts+ provides an intuitive and proven charting standard. It allows a quick and easy access to information in the cockpit. Flexible offer: Charts+ is adapted to customer needs: provides tailored charts from departure to destination and alternate. Data accuracy: Charts+ is based on National Aeronautical Information Publications and customer-originated data.

64 064 Flight Operations Data+ Products Airport+ / Data package Operational benefit: Airport+ databases allow the activation of the different functions in aircraft that are improving safety and operational efficiency in all airport operations. Flexible offer: Airport+ databases are adapted to customer needs: as offer based on airports/runways of interest. Data quality: Increased reliability thanks to high quality data (Use of high resolution satellite technology for very precise, complete and upto-date airport data). It allows critical data validation with regards to safety (Airport+ Datapackage). Strong coordination with Airbus Design Office, Airbus flight test (Aircraft and simulators) teams to ensure 100% compatibility between the avionics systems and the data (Airport+ Datapackage). Airport+ provides worldwide operators and authorities with reliable and flexible aerodata solutions contributing to improved safety and efficiency in all airport operations. Airport+ products are EASA certified with LoA Type 1 and/or Type 2, and based on National Aeronautical Information Publications, complemented with data extracted from satellite imagery. Airport+ provides to customers ADB (Airport Data Base package) composed of: Airport mapping database(s) (AMDB), or Runway database(s) (RDB), or A mix of both AMDBs and RDBs These products represent a collection of aerodrome information, organised and arranged, for ease of electronic storage and retrieval, in any on-board systems that support aerodrome surface movements, training, charting, and planning (EUROCAE ED-99 / RTCA DO-272). These databases aim at: Providing a realistic on-board view of the airport surface movement area to the pilots in order to improve their situational awareness and/or to supplement surface navigation; Easing ground taxi operations; Securing and ensuring efficient movements on the airport surface; Enhancing safety and efficiency of airline operations. These products are usable on-board with the AMM (Airport Moving Map) function running either on Airbus avionics systems including the Airport Navigation Function (A350) and On-board Airport Navigation System (A320 Family, A330/A340, A380) or on any EFB (Electronic Flight Bag).

65 Flight Operations 065 Airport+ / Moving map The moving map displays an Airport Moving Map (AMM) function on an Electronic Flight Bag (EFB) to allow pilots to enhance their situational awareness thanks to a realistic onboard view of the airport surface movement and ease ground taxi operations. Required data for the moving map are the same Airport+ AMDB which will be used on on-board avionic functions. Moving map is an on-board usage function which can be used on Class 1 or Class 2 EFB devices for flight crew. Moving map can be used either as standalone EFB application or integrated within N-Flysmart suite. Avionics connectivity on Class 2 device provides own-ship position display capability. Functionalities: 2D/3D display of an airport map database or/and runway map database: - AMDB graphical elements display: Polygons, lines, points and their associated labels or information. - RDB graphical elements display: Pick to display runway characteristics like width, distances, and Pavement Classification Number. Own-ship position display with directionality (in Class 2 operations): The own-ship position display provides user with access to different own-ship oriented viewpoints: North UP, Track UP and center on aircraft functions. PDF reader for consultation of digitalised airline documentation filtered by airport. Search function for any Airport elements (gates, taxiways, runways ). Manual drawing on the map display. In comparison with the other offers on the market, moving map provides cutting edge user experience with top graphic performances and friendly interface. This application is a modular solution since it is an evolutive application based on plugin that allows integration much quicker evolution. The Class 2 integration with N-Flysmart allows the application to retrieve departure and destination airports to automatically populate the application context and avoid double pilot entries. Customisation: The map display is fully customisable depending of the customer needs and requirements: Displayed elements: de-ice pads, constructions areas Colors, Text style Easy usage: Moving map application is designed for both tactile and mouse/keyboard usage. Right information: The map display integrates an automatic declutter system which shows only required information levels depending on the zoom level for airport and runway overview. Own-ship position: The own-ship position display meets regulatory requirements regarding positioning accuracy with different type of display and positioning data sources (Airport+ Moving Map).

66 066 Flight Operations Data+ Products Vertical+ Traditional etod production implies aerial scanning and ground surveys. An advanced satellite technology allows acquiring data in a cheaper and more efficient way, and over areas where aerial and ground surveys are prohibited. Airbus has privileged access to on-board systems and airlines as a data provider. Vertical+ product family encompasses Obstacle datasets (Area 1 and Area 2), Terrain datasets and etods (electronic Terrain and Obstacle Databases). These products are all derived from high resolution satellite data and can be tailored to customer needs. Description of data characteristics: Terrain datasets provide continuous elevation of the ground and, if desired, vegetation and man-made structures over the area of interest, with a typical resolution of 1 value each 10 meters; Obstacle datasets are discrete collections of 3D models of objects that could pose a hazard to air navigation, according to regulation or to customer specifications; etod refers to the combination of Terrain and Obstacle datasets.

67 Flight Operations 067 N-Software Services N-Flight Planning NAVBLUE N-Flight Planning is multi-tiered, fully scalable flight planning software suite which allows dispatchers to create & optimise flight plans. This browser-based solution outputs optimum routes and fuel consumption to reduce operating costs, increase productivity, and maximise safety. N-Flight Planning creates accurate and optimised flight plans with advanced route construction tools. It provides the best mix of airway routes, free flight routes (including High Altitude Airspace in the USA), and direct routes. NAVBLUE n-flight planning solution ensures accuracy and optimisation by: In-application verification of RAD/SRS compliance within EUROCONTROL airspace Considering RAD, CRAM and other AIP regulatory restrictions in fuel burn algorithms Utilising forecast meteorological data directly from the NWS, the met office (UKMET), and other third party providers (Schneider Electric, Australia BOM, etc.) Receiving worldwide NOTAM s, including us NOTAM office, Canadian NOTAM office, and EAD-EUROCONTROL, and individual states as required. Improve Flight Plan Accuracy: Better view of impending operational and weather problems, proactive alerts, graphical user interface, continuously updated NOTAMS. Reduce Fuel Costs: Multidimensional, cost optimising models producing most cost efficiency. Savings in fuel and time related expenses (crew, maintenance). Improve Dispatcher Efficiency: Maximise productivity and efficiency. Plans flights to comply with global restrictions and rules. Sophisticated algorithms to evaluate rules and restrictions to produce optimal & compliant plans. Create Tangible IT Cost Savings: Faster implementation. Lower TCO and quicker ROI. Web-based or hosted environment. Remote or on-site training. N-Software Services help you enhance your operations through unique software solutions.

68 068 Flight Operations N-Software Services N-Crew Planning Low total cost of ownership optimisation: Streamlining the crew planning process while reducing crew costs and improving operational integrity. Enhance operational efficiency: Achieving operational productivity targets while increasing crew member s quality of life. NAVBLUE offers two crew planning solutions: the Preferential Bidding System and the Pairing Optimiser. These solutions are used by more than 40,000 airline professionals each month to build pairings, and to bid for and create individual customised schedules. By utilising NAVBLUE N-Crew Planning, airlines receive a fully functional system that meets their requirements for crewing while giving crew members a schedule for a high quality of life. NAVBLUE Preferential Bidding System builds both flying and reserve schedules with an add-on module for training schedules. It consists of two applications, Preferential Bidding System scheduler and Preferential Bidding System bidder. These two applications work together to create a pairing and reserve schedule that satisfies management's coverage needs and the flying preferences of crew members. The training bidding module will address recurrent training and any crew training event requirements. NAVBLUE Pairing Optimiser is a fully-configurable desktop application that is customisable for each airline. It produces crew pairings covering a scheduling period of a week, month, or even a full season of more than half a year. By utilising the Pairing Optimiser, airlines can reduce the time to plan an effective pairing solution while reducing costs and managing fatigue in crew members. Reduce crew members Fatigue Develop optimal pairings that integrates with the automated rostering system to manage crew fatigue Create pairings based on key fatigue risk mitigation factors: flight, duty, and rest limits as functions of Window of Circadian Low (WOCL), circadian rhythm limitations, and comprehensive flight duty period and rest rule-sets based on a gradual fatiguing point tracking system.

69 Flight Operations 069 N-Flysmart N-Flysmart is a comprehensive set of applications helping the crew to perform operations with maximum safety and efficiency: Customised performance solutions (load sheet, take-off, landing, inflight) Documentation browser Electronic Flight Folder Cross-Logbook for maintenance N-Flysmart suite is available on both ios and WindowsOS and offers: Basic Software Applications Load & Trim Sheet Take Off and Landing Cards In-Flight Performance Ops Library Browser Optional Software Modules eflight Folder eqrh Cross Logbook Electronic charting More options will join EFB in the future, such as Weather On-board, Airport Moving Maps, Pilots mobile office. Digital operations: Remove paper cockpit and ground processes Optimise aircraft performance computations: Additional payload and engine maintenance costs reduction Improving cockpit operation efficiency: Reduce crew workload for pre-flight and inflight

70 070 Flight Operations N-Software Services N-Airfase Enhance efficiency: Easy and quick view on statistics to help end-user to make the right decisions and upgrade flight safety actions when appropriate. Advanced visualisation tool: Easy and quick expert analysis through visual representation of data. Accurate events detection: N-Airfase detects abnormal events and trends. N-Airfase is a flight data analysis software designed to help airlines improve safety via post-flight reviews of recorded in-flight events. N-Airfase aims at: Identify areas of operational risks and precursors to unsafe Flight Operations Establish trends for continuous assessment and monitoring risks Track the appropriate remedial actions N-AIRFASE performs all the major functions of the flight data analysis process. A sophisticated Flight Analysis Program, unique to each aircraft type, reconstructs the flight, compares actual data with recommended values and highlight events and deviations. Its results are presented through a user friendly interface, including advanced visualisation tool, 3D animation, allowing easy review of flight information, while a powerful of configurable reporting editor delivers comprehensive and customisable reports. This product is compatible with all major types of commercial transport aircraft, such as Airbus, ATR, Boeing, Bombardier, Embraer, etc.

71 Flight Operations 071 N-Documentation N-Documentation is a complete solution to manage the airline technical documentation, whether authoring, revising or publishing. Document viewing solutions are proposed to fit the corresponding user environment. Enhance data accuracy: N-Documentation improves data consistency, quality and operational process. Ensure data agility: A flexible solution adapted for growing and mixed fleet. Up to 80% time saving: Increase efficiency and reduce costs by improving your documentation update lead time.

72 072 Flight Operations N-Software Services N-Tracking Provide Collaborative Decision Making information through CDM tool to better manage airport turn-around. Optimise use of existing data to lower datalink costs (ACARS). Anticipate disruptions and act pro-actively, maximise on-time performance. N-Tracking provides operators with flight tracking and much more: Flight tracking: Functionalities for basic flight tracking and flight profile details Event alerts with audio when abnormal situation occurred Flight plan 633 capability Weather information: Weather data overlays on the map (Satellite and IR imagery, SIGMET, AIRMET and PIREP) Airport information: Airport moving map, CDM tool (Collaborative Decision Making), NOTAM, TAF and METAR Flight Replay With N-Tracking, the operators will: Respond to ICAO recommendation from Nov 2015: - 5 minutes reporting during normal operations - Frequent reporting during non-normal operations Provide Collaborative Decision Making Information - CDM tool to better manage airport turn-around Reduce Airlines Datalink costs when possible - Optimise use of existing data to lower Datalink cost (ACARS)

73 Flight Operations 073 N-Performance N-Performance provides aircraft performance calculations to optimise take-off and landing, maximise payload, decrease fuel consumption, and minimise wear and tear on the aircraft. N-Performance comprises three main modules: TODC (Take Off Data Calculation): Optimise your operations compared to the exact maximum take-off and landing weights, calculated upon the real conditions of each specific flight. LTS (Load & Trim Sheets): Optimise and check that your loading is safe, generate the mandatory document required by the regulator (Airbus aircraft only). PEP (Performance Engineering Programme): Targeted at Flight Ops Engineers, manage performance aspects during flight preparation, but also monitor the aircraft performance after the flight (Airbus aircraft only). Make sure you optimise your operation for every flight: N-Performance allows you to optimise each flight, given their own specificity (type of aircraft, specific airport, load status ) to ensure maximum payload may be carried while maintaining required safety margins. Optimise take-off and landing for your mixed fleet: Regardless of aircraft manufacturer, N-Performance optimises take-off and landing performance according to regulations and manufacturer specifications. Deploy one single tool for all your staff: One program with adaptable interfaces that permits multiple airline functions (e.g. dispatch, pilot, engineers) to perform performance calculations specific to their job function.

74 074 Flight Operations N-Software Services N-SAMS N-SAMS adapts to any environment: N-SAMS is neither aircraft type specific, nor airline sise specific. Any airline can implement successfully S-SAMS. N-SAMS involves all Safety players at your airline: Flight Crew, Cabin Crew, Ground Handling, Maintenance, audits, inspections, N-AIRFASE data, coffee corners N-SAMS integrates all SMS (Safety Management System) areas: 4 modules to: Report events, Qualify and create Occurrences and Safety issues, Define Actions to mitigate risks and Monitor through following of your Key Performance Indicators. N-SAMS (Safety Assessment and Management System) is a global reporting platform managing safety data workflow across airlines organisation and processes, ensuring you are in line with ICAO requirements.

75 Flight Operations 075 Bespoke Solutions ROPS - by NAVBLUE by NAVBLUE ROPS by NAVBLUE is an avionics alerting system designed to prevent runway overrun on landing. The only overrun prevention system certified by all leading authorities. How ROPS by NAVLUE protects: ROPS continuously monitors the aircraft s position and energy with respect to the runway ROPS continuously calculates the distance needed to safely stop the aircraft taking the aircraft performance into account If this distance becomes longer than the remaining runway length, ROPS triggers an alert. Real-time, performance-based calculation: Continuous real-time calculation of stopping distance vs remaining runway length. Clear and directive alert: Clear, unambiguous visual and aural alerts with simple procedures. True runway overruns protection: Via a system that truly protects. Via a backup insurance that truly pays. Bespoke Solutions by NAVBLUE optimise the overall Air Traffic Management ecosystem by providing products and services around safety, compliance and performance-monitoring.

76 076 Flight Operations Bespoke Solutions Airspace - by NAVBLUE by NAVBLUE Efficiency: Improve efficiency of operations by providing more direct routes, shorter approaches, optimised vertical profiles (Continuous Descent Operations) and improving payload. Safety: Enhance safety by providing fully repeatable and manageable procedures defined down to runway threshold. Environment: Reduce noise in sensitive areas. Reduce fuel burn and aircraft CO2 emissions by providing shorter and optimised approach and departure paths. Capacity: Increase airport capacity by de-conflicting departures and arrivals, and optimising airspace usage while reducing ATC workload. Accessibility: Improve airport accessibility by implementing IFR procedures in terrain challenging environment and/or lowering approach minimal, thus reducing number of weather related diversions and cancellations. Airspace by NAVBLUE redesigns your airspace, either enroute or terminal, so as to make it more efficient. Airspace by NAVBLUE aims at organising and optimising the airspace in and around the airport with the goal of either increase an airport s capacity or design green procedures (fuels savings and CO emission reduction) and organise access to an airfield in remote areas.

77 Flight Operations 077 Your Operations - by NAVBLUE Your Operations by NAVBLUE comprises the following modules: Your RNAV Validation: Testing your RNAV procedures to help your designers. Your EFB Management: Ensuring remotely data management and administration of your EFB for efficient flight operations in the cockpit. Your EFB Approval: Supporting you in obtaining the EFB operational approval from your authorities, in order to take faster the full benefit of N-Flysmart. Your Documentation Management: Developing and managing your customised flight operations documentation in digital format (migration, customisation, revision and publication). Your Performance Studies: Conducting Performance, Noise, Fuel studies when required by the authorities, enabling deployment of improved operations. Producing your Load & Trim sheet. Your RAIM Prediction: Ensuring that GNSS signal your flights will encounter will meet the necessary requirements to perform your GNSS procedures as planned. Your Training: Three modules to help you be more efficient, for EFB Management, Weight & Balance and Performance. Your Flight Data Analysis: Analysing your operational flight data by identifying significant occurrences or risk precursors using a global statistical approach. Your Navigation Data Validation: Make sure that the Navigation database you are using is always up to date. Concentrate on what you like, we do the rest: At certain time, you might be willing to outsource part of your operations so that you can concentrate on your current other challenges. Gain even more efficiency: Your Operations is driven by those very same persons that developed the tools you use. There are no better conditions to get the most of these tools.

78 078 Flight Operations Bespoke Solutions GNSS Monitoring - by NAVBLUE by NAVBLUE Ensuring compliance with ICAO Annex 10 requirements: GNSS Monitoring by NAVBLUE allows airports supporting GNSS operations to meet ICAO Annex 10 guidance requiring monitoring and recording of GNSS data. Quick reaction in case of signal drop: GNSS Monitoring by NAVBLUE can give alerts if the GNSS signal quality is degraded, which can arise from natural events such as ionospheric interference but also local signal jamming. Legal recording of GNSS signals: Record signal data for all constellations GPS, Galileo, GLONASS, Compass and SBAS to support accident and incident investigation. It is impossible to predict events that may affect the GNSS signal such as solar activity. GNSS Monitoring by NAVBLUE helps ANSPs to monitor and record the GNSS signal (according to ICAO Annex 10 guidance) and track any drop in signal quality.

79 Flight Operations 079 ELISE - by NAVBLUE ELISE by NAVBLUE helps airport services and ANSPs to increase capacity, reduce holding and increase safety in low visibility conditions. It also enables optimisation of airside land usage, allowing buildings to be built on land previously deemed unusable. Shorter Runway Occupancy Times on your runway: Reducing ILS protected areas (by exact calculation or diminishing them with stealth technology) allows for shorter Runway Occupancy Times, hence improving Safety. Increasing Runway throughout in Low Visibility Conditions: ELISE by NAVBLUE exact simulation model enables to greatly reduce spacing of aircraft in arrival sequence depending on their type. Opening new possibilities for Airport development and buildings: ELISE by NAVBLUE make it possible for airport to reduce ILS protected areas and assess actual impact of new buildings.

80 080 Flight Operations Consulting services Consulting 4 3 major areas transversal domains Airbus Consulting Services is uniquely positioned to provide airlines and MROs with efficient and tailored recommendations to optimise their organisation, processes and tools. From organisation assessment to capability assistance, Airbus Consulting Services has developed a wide range of advisory services. We offer dedicated and innovative solutions aiming at covering airlines and MROs main operations domains. Maintenance & Engineering Material Management Flight Operations Training Airline Advanced Tools Airstart Fuel & Flight Efficiency Airbus Consulting offers to airlines a wide range of tailored services Airbus Consulting Services approach is to propose customised recommendations and cost effective solutions based on the following added value: As an aircraft manufacturer, we provide a unique combination of technical and business excellence to support you in: A dedicated and multicultural team of consultants coming from various backgrounds Customised services according to customer s context and objectives Privileged manufacturer visibility on worldwide fleet records and best practices Unique Airbus technical know-how and best product knowledge Robust and proven methodology Maximising fleet usage Mitigating delays & cancellations Meeting safety standards Streamlining organisation & tools Controlling fuel expenses Reducing operating costs Assess Analyse your current status focusing on future objectives Advice Provide feedback to deliver the most appropriate recommendations & initiatives Implement Assist you to display an efficient action plan Follow-up Review and monitor the recommendations & initiatives

81 Flight Operations 081 Flight Operations Airbus Consulting Services delivers turnkey solutions to enhance airlines flight operations organisation, processes and procedures. Through our expertise and experience in more than 100 projects worldwide, we aim to ensure efficient and safe operations of our customers fleet. Our team of experts has developed a unique and large range of tailored advisory services to address airlines flight operations challenges: Best Industry Practice (BIP) Enhancement of your flight operations organisation Fleet use optimisation Management of fleet evolution Fleet Entry-Into-Service assistance Fleet growth assistance Operational Control Centre (OCC) enhancement Coaching for implementation of processes Local and international compliance Compliance with aviation standards (ICAO, FAA, EASA, ) Third party audit preparation Quality and safety Assistance in the implementation of Safety and Quality Management System Operations advanced tool Flight operations tool review Electronic Flight Bag (EFB) readiness roadmap Fuel and flight efficiency Fuel and flight efficiency Aircraft Performance Monitoring (APM) Cost Index (CI) strategy Best Industry Practice Streamlined organisation Optimised fleet performance Know-how and best practices transfer Optimised cost Management of fleet evolution Optimised synergies with Airbus Support to change management Improved knowledge of Airbus tools Operational Control Centre Efficient coordination within OCC OCC adapted to your fleet size Know-how and best practices transfer Local and international compliance Regulation knowledge & experience Be fully prepared for third party audit Compliance with standards Quality and safety Compliance with international safety and quality standards Be fully prepared for third party audit Operations advanced tool Increased efficiency of OCC Get the best of your current tools Customised guidance for tools upgrade Advisory for suitable new tools solution Fuel and flight efficiency Measure and quantify current initiatives Identify further initiatives Alignment and engagement of all departments on a common fuel efficiency strategy

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83 Training

84 084 Training TRAINING PORTFOLIO OVERVIEW _ Training by Airbus provides state-of-the-art Training Solutions to ensure safe, reliable and economic operations of all Airbus Aircraft throughout their lifecycle. A comprehensive and tailored training portfolio is designed and developed by Airbus for pilots, cabin crews, performance and operations engineers, maintenance personnel, structure and repair specialists. Innovative courseware, highly-qualified instructors and the most advanced training technologies available on the market are the pillars of the Airbus Training offer. The different training courses can be performed in one of the facilities in our Training Centre network which are located across the globe (see page 86). They can also be delivered at your desk with our e-training solutions or at your doorstep via our mobile solutions. _

85 Training 085 Airbus Training Network Flight Training Flight Training courses ACE Suite Flight Operations Training Flight Operations Training courses Cabin Crew Training Cabin Crew Training courses Cabin Training Suite Maintenance Training Maintenance and Structure Training courses Maintenance Training Suite (ACT Suite) e-training by Airbus Airbus Multi Fleet Consulting services Training consulting 98

86 086 Training Airbus Training Network Your training: where you need it, when you need it, how you need it. Reaching new horizons together 01. ATC* Europe - Toulouse (France) Flight Training Approvals: CAAC (A380 and A only), EASA, FAA (A350 only), RFCAA Maintenance Training Approvals: CAAC / CASA / EASA / UAE GCAA / RFCAA 02. ATC* Europe - Hamburg (Germany) Maintenance Training Approvals: EASA / UAE GCAA / RFCAA 03. Beijing (China) Flight Training Approvals: CAAC / EASA Maintenance Training Approvals: CAAC / EASA 04. Bangalore (India) Maintenance Training Approvals: EASA / Director General of Civil Aviation (DGCA) 05. New Delhi (India) Flight Training Approvals: EASA 06. Dubai (UAE) Flight Training Approvals: EASA / UAE GCAA 07. Miami (U.S.A.) Flight Training Approvals: Brazilian Civil Aviation Authority (ANAC) EASA / FAA / Mexican Civil Aviation Authority (DGAC) Maintenance Training Approvals: EASA / Mexican Civil Aviation Authority (DGAC) 08. Mexico Flight Training Approvals: FAA / Mexican Civil Aviation Authority (DGAC) 09. Singapore (AATC, SIAEC) (AATC) Flight Training Approvals: EASA / CAAS (SIAEC) Maintenance Training Approval: EASA 10. Jakarta (Indonesia) Flight Training Approval: EASA (GMF) Maintenance Training Approvals: EASA 11. Campinas (Sao Paolo) Flight Training Approval: Brazilian Civil Aviation Authority (ANAC) 12. Buenos Aires (ARG) Maintenance Training Approval 13. Tunis (TAR) Maintenance Training Approval 14. Bangkok (THA) Maintenance Training Approval 15. Ho Chi Minh (Saigon) Flight Training Centre in progress 16. Hong Kong (HAECO) Maintenance Training Approval (EASA) *Airbus Training Centre. Further approvals can be provided upon request

87 Training 087 Flight Training Flight Training courses Airbus offers a full coverage of Flight Crew training through competency-driven courses for pilots of different experiences and qualifications. Hands-on training is introduced by a functional mix of training devices up to the latest standard of Full Flight Simulators. These include: Intermediate training courses for ATPL qualified cadets requiring experience on Jet aircraft or Multi-Crew cockpit training Airbus Type Rating course (standard Transition training) Reduced Type Rating (Cross Crew Qualification) and difference training (Common Type Rating) courses, taking credit from previous Airbus experience to reduce Type Rating training duration Initial Operating Experience (IOE)-Line Flying Under Supervision (LIFUS), immersing one of our experienced instructors into your flight crew Airbus Pilot Instructor Courses (APIC) dedicated to future or experienced pilot instructors Technical Flight Familiarisation training for non revenue technical flights Airbus Command Course: Our highly interactive, high quality Command course, integrates a special focus on non technical skills such as decision-making, and comprises four complementary modules. Airbus Crew Resource Management including Human Factors Three engine ferry flight Technical Flight Familiarisation Fleet Technical Pilot course In-Service Providing flexible services THROUGHOUT the career path of your pilots Recurrent training and refresher courses UPRT: e-training courses for systems and variant differences familiarisation briefing but also N-Flysmart and eqrh. Command course Recurrent and refresher training courses IOE (LIFUS) Instructor courses Examiner courses Base Flight Training ZFTT Cross Crew Qualification (Reduced Type Rating) ELT MCC + Jet Familiarisation ELT Jet Familiarisation Difference Training (CTR) and/or Familiarisation training (STR) Low Visibility Operations (LVO) Head-Up Display (HUD) ETOPS Type Rating Familiarisation courses: ROPS, TCAS, FMS, FANS, Sharklets, FLS, FlySmart

88 088 Training Flight Training A350 Flight Training Optimised training program with focus on essentials Type Rating course performed in 23 days instead of 25 Efficient learning process Hands-on active learning from day one. Better knowledge retention Increased pilots motivation and proficiency Optimised use of higher level devices APT+: Systems and procedures knowledge acquisition during ground phase with ACE Trainer. FFS: Freed space for use in manual flying and operational scenarios Continuous skills reinforcement Trainees can act freely and use the tool as much as necessary to further develop skills at their pace Optimised integration of theory and practice for ground training thanks to the ACE Trainer: Innovation with A350 XWB Flight Training. New aircraft. New flight training concept. New generation of learning tools. For A350 XWB, Airbus has introduced a new Type-rating course, with a significant change in the footprint compared to a traditional type conversion course. For the ground phase, trainees first encounter with the A350 XWB will be in a 3D virtual and interactive cockpit: Airbus Cockpit Experience (ACE) Trainer, the essential brick of the new competency-based training philosophy. Then fixed-base (but high fidelity) APT+ and full-motion simulation put the trainee in an enhanced realistic environment. Manual handling in the Full Flight Simulator (FFS) is introduced from the early stage of the course with a first session on day 8. Trainees have more opportunities to practice throughout the course, and follow scenario-based flights towards the end of the course. ACE Trainer, a new generation of learning tools Airbus Cockpit Experience (ACE) trainer is introducing simulation at a very early stage in the training course. A350 familiarisation through a mobile virtual cockpit Knowledge acquisition on systems, normal/abnormal procedures and Standard Operating procedures (SOPs) in a simulated crew environment Free play simulation for system practice and skills reinforcement Self-paced learning to proficiency Systems Knowledge Modules (SKM) Theoretical knowledge ACE Trainer Guided exercices and "Learning by discovery" Practice System knowledge acquisition with focus on "need-to-understand" Guided hands-on lessons Assisted Procedure Lessons for Ground Standard Operating Procedures and installation of ECAM management Free-play for session preparation/briefing/ re-enforcement

89 Training 089 ACE Suite Airbus flight training concepts, tools and expertise can be deployed at customer s site. Via the ACE Suite service, we propose a global training solution to address your internal A350 training needs. ACE Suite ACE Suite media package ACE Trainer, including ACE Launcher with local LMS Aircraft simulation with associated lessons Walk-around visualisation tool Software interface for N-FlySmart Educational content: Airbus Syllabus: Flight Crew Training Program for trainees and instructors: - Flight Crew Trainee Data (FCTD), - Flight Crew Instructor Data (FCID) Systems Knowledge Modules (SKM) Training Tutorial Support Installation guide and remote assistance for deployment Training media package updates Online support 24*7 Instructors or quality technical advice The A350 XWB ACE Suite gives access to Airbus essential training media, educational content and documentation required for A350 XWB Flight Crew Licensing (FCL) and beyond. The ACE Suite offers long term support to ensure airlines safe and optimised operations, while reducing significantly the total cost of training. Flexible Airbus training concepts transposed in your environment. Service duration from 5 to 10 years, adapted to your needs Enhanced training performance Effective training programme, efficient learning process. Highest training quality OEM-backed training standards Sharing of approved training programmes and course contents Costs savings Reduced travel and work disruption Limited up-front investment Note: ACE Trainer and ACE Suite will also be available for A330 and A320 by 2019.

90 090 Training Flight Operations Training Flight Operations Training courses Safety, Performance and Weight & Balance courses have been designed to cover all flight operations related activities: Safety courses Courses for Flight Operations engineers Courses for Flight Operations line personnel Flight Safety officers and engineers, Flight Operations engineers, dispatchers, load controllers and planners are trained to acquire advanced knowledge of aircraft documentation, systems and computation programmes.

91 Training 091 Cabin Crew Training Cabin Crew Training courses To ensure a successful aircraft Entry-Into-Service and the safe operations of all Airbus aircraft, Airbus also provides cabin crew training courses. Enhanced knowledge of Airbus aircraft and cabin systems leads to cabin crews optimum service on-board and passengers full satisfaction. Airbus Cabin Training offers an outstanding "Learning by doing" approach which enables trainees to optimise their learning time and adapt teaching rhythm to their needs. Trainees benefit from Airbus multi-qualified and experienced cabin crew instructors to acquire advanced knowledge and best practices. In terms of training media, Airbus has designed software based on the latest aircraft cabin development, e.g. Virtual Cabin, Virtual Handset trainer and Flight Attendant Panel (FAP) trainer, providing trainees with a virtual reality of the entire cabin interior and functionalities. With this media, trainees can fine-tune their knowledge of cabin systems and emergency procedures. Type Specific Cabin Training course aims to provide airline personnel (cabin crew, instructors and cabin engineers) with information and operational instructions on Airbus aircraft and cabin systems and to reinforce competences for a successful Entry Into Service (EIS). This course also enables airline s cabin crew instructors to develop their own training programmes and update their operating manuals. Cabin Crew Enhanced FAP Training (CIDS) module is designed to provide trainees already familiar with the A320 or A330/A340 Family classic Flight Attendant Panel (FAP) with the knowledge and operation of the enhanced FAP. Initial Operating Experience (IOE) provides airlines with line training during the Entry-Into-Service of the aircraft with an Airbus instructor. This service provides assistance to operating cabin crew with their knowledge of the new aircraft cabin systems and safety equipment. Train the Trainer course (Airbus Cabin Crew Instructor Course) aims to train existing and future airline instructors in the development and delivery of cabin crew training within their own airline. The course is also aimed at improving the competences in teaching, facilitation, feedback and presentation skills. A320 Corporate Jet Cabin Training course aims to provide airline personnel (cabin crew, instructors and engineers) with information and operational instructions on A320 Airbus Corporate Jet aircraft.

92 092 Training Cabin Crew Training Cabin Training Suite Enhanced training performance Training by Airbus concept transposed into environment The CKM courseware teaches trainees the need to know (they stick to the essential) Learning by doing approach which enables trainees to optimise their learning time and adapt teaching rhythm to their needs Enhanced training quality Interactivity of the training media: boost motivation for trainees, learning by exploring Flexibility Proximity of an in-house-concept Flexibility for practice: no work disruption, no need for aircraft access, no risk/cost of damages on aircraft Savings No travel and living expenses for trainees Avoid long or costly courseware development and update Airbus has developed a Cabin Training Suite, an integrated services package deployed at customers' bases allowing airlines to cover their internal Cabin crew initial and recurrent training needs. The Cabin Training Suite is composed of: Cabin Knowledge Modules (CKM), Virtual Cabin, Flight Attendant Panel (FAP) trainer and Virtual Handset trainer (for A350 and A380 only). This all-in-one solution offers long term support to ensure airlines safe and optimised operations, whilst significantly reducing the total cost of training. The Cabin Training Suite is proposed for a minimum of three years and is renewable. Cabin Training Suite Training media Cabin Knowledge Modules (CKM) - courseware and software FAP trainer (Flight Attendant Panel trainer) - software Virtual Cabin - software Virtual Handset trainer (A380/A350 XWB only) - software Documentation Generic Cabin Crew Operating Manual Getting to grips Deployment User and installation guides FAP trainer configuration tool Learning Management System Administration course + installation Support and Expertise Technical support Software updates Courseware revisions Note: ACE Trainer and ACE Suite will also be available for A330 and A320 by 2019.

93 Training 093 Maintenance Training Maintenance and Structure Training courses Airbus offers a broad range of certifying and specialised courses covering all maintenance and structure related activities. These courses can also be tailored to fit recurrent training needs or to cope with specific issues faced during operations. Certifying courses approved by multiple national airworthiness authorities: T1: Mechanical T2: Avionics T1+T2: Mechanical + Avionics P1: Practical on device P2: Practical on Aircraft CMQ Intra family: Engine difference CMQ Inter Airbus family Specialised and recurrent training courses for Line and Base maintenance engineers covering specific domains such as: General Familiarisation courses EWIS Engine run-up Taxiing courses Troubleshooting Aircraft servicing Ground handling Cargo loading CAT II/III ETOPS Cabin interior M35 (B1/B2) for US customers Management training (Gen Fam) Initial Operating Experience (IOE): to support customers at aircraft Entry-Into-Service and throughout the operational life of their Airbus aircraft Airbus Maintenance Instructor Course (AMIC): to prepare future or experienced maintenance trainers Structure courses portfolio encompassing metallic and composite structure courses ranging from: Damage assessment Repair design Execution of the repair solution for structure specialists Corrosion control Fatigue and damage courses See page 96, for our e-training courses.

94 094 Training 88% Faster fault identification and ease in routine tasks Maintenance Training Maintenance and Structure Training courses 73% 88% 87% 100 % Decrease in maintenance errors and components' damages Optimisation in technical documentation usage Decrease of inappropriate removals Improved accuracy in problem solving and troubleshooting tasks ACT for Maintenance, a proven efficiency The Airbus Competence Training (ACT) concept has been efficiently deployed by Airbus over recent years. This concept, a learning-by-doing approach, focuses on operationally-oriented training and is approved by the airworthiness authorities. By combining the ACT Trainer and the Virtual Aircraft, you can reduce your practical training time on a real aircraft by 50%, contributing to its decreased downtime and associated costs. ACT can be made available at your facilities either via short term lease of our ACT mobile classroom or through a long term solution (5 years): ACT Suite Based on ACT, the Airbus Maintenance Mobile classroom aims at making Airbus-standard courses, instructors and technology even more widely available around the world. 93% Increased safety awareness * Survey run with 26 customers / 300 engineers Virtual Cockpit A/C documentation + Same quality as FFS + Different scenarios to optimise training Active learning + supported with the ACT Trainer and Virtual Aircraft Airbus technical data + AMM, IPC, TSM, MMEL, SRM used as a support to theoretical and practical parts Virtual Aircraft + Scenario based architecture + PC based architecture Courseware

95 Training 095 Maintenance Training Suite (ACT Suite) ACT Suite is a long term on-site solution proposed to maintenance and engineering training organisations to address their internal training needs with Airbus training standard. The ACT Suite solution has been built around the Airbus Competence Training (ACT), the Airbus active learning concept approved by the Airworthiness Authorities. The package can be customised ACT Suite Media package ACT trainer incl. the Virtual Cockpit Virtual components location Airbus LMS Software Aircraft knowledge modules Maintenance Instruction and Learning Guide Learning documentation Media deployment Installation + LMS administration course Instructor proficiency AMIC ACT tool familiarisation Support ACT Trainer and Training media updates Update of educational content Online support 24*7 Technical Advice: Instructor or Quality (remote advisory service) to cover others services, such as: instructors sourcing and standardisation, support and updates of courseware and software, etc. With ACT Suite at their facility, customers will ensure their training quality and at the same time, benefit from significant savings on courses development, travel and living cost. ACT Suite is proposed as a 5 years renewable service package for maintenance / engineering training organisations to address their internal personnel initial and recurrent training. The targeted customers are: Airlines and/or their affiliated MRO training organisations Independent MROs training centres, Training academies Training performance Airbus concept transposed in customer environment Training quality OEM backed training standard Approved and up-to-date courses, meeting regulatory requirements Optimised maintenance operations Human factors oriented Flexibility Proximity of an in-house-concept Flexibility for practice: no work disruption, no need for aircraft access, no risk/cost of damages on aircraft Savings Reduced travel costs for customer maintenance trainees Limited courses development effort Fleet operational reliability benefit Learning with less impact on the aircraft

96 096 Training e-training by Airbus Highest standards OEM-backed data Courses developed with experienced Airbus instructors and in-fleet data Training efficiency Cost-effective training solutions Self-paced study for better retention Extensive use of videos to support self-study Flexibility Access from any location, at any time, on any device Online access to Airbus expertise The e-training by Airbus offer introduces a comprehensive courses portfolio covering almost all training domains: Maintenance, Flight, Flight Operations and Cabin crew training. We propose a flexible offer that ranges from e-training courses (pay-per-course) to e-training libraries: 12-months service subscription providing access to Airbus educational content such as courseware, instructor-led videos, practical guided exercises for troubleshooting preparation, and operational data, for a special focus on recurrent training. Thanks to the implementation of a new and efficient Learning Management System (LMS), the learners and their training managers can benefit from advanced features, including the possibility to edit Airbus declaration of attendance automatically via the platform, and extensive training records for effective learning and progress monitoring. The access to e-training naturally allows your personnel to learn and refresh at any time, from any location, on any device. You can take advantage of Airbus exclusive position of having fleet-wide data to use the latest available standards on the market.

97 Training 097 Flight e-training courses Familiarisation courses/briefings for flight crew ROPS Familiarisation course all aircraft FMS2 Familiarisation course all aircraft FANS A+ Familiarisation course all aircraft FANS B+ Familiarisation course all aircraft FLS Familiarisation course all aircraft Sharklets Familiarisation briefing AP/FD TCAS course all aircraft A320 HUD L4/5 Familiarisation briefing - e-training A320 Family Same Type Rating Familiarisation Briefing A to A Familiarisation briefing UPRT Recurrent e-training for flight crew FlySmart with Airbus for flight crew A320 A330 A340 FlySmart with Airbus for Flight Crew - ipad course - Windows course A320/A330/A340 FlySmart with Airbus for Flight Crew new Windows L6 graphic interface course Flight Operations e-training courses A320 A330/A340 Aircraft Systems Briefing A350 A380 XML Authoring e-training course Now integrated into Administration of Flight Ops Manuals for Flight Ops Engineer course e-training libraries A320 Maintenance Recurrent e-training library A e-systems Knowledge Library for flight crew A e-systems Knowledge Library for flight crew A320 Maintenance Recurrent e-training library A380 e-systems Knowledge Library for flight crew A350 Cabin Knowledge Modules (CKM) for cabin crew Maintenance e-training courses EWIS (group 1 to 8) FTIS (Fuel Tank Inerting System) A320 General Familiarisation all engines A380/A350 New Technology Optical Fiber Inter System all aircraft Human factors all aircraft A380 Supplemental Cooling Systems (SCS) A to A maintenance difference course eqrh e-training for flight crew Dangerous goods

98 098 Training Consulting services Consulting Airbus Consulting Services is uniquely positioned to provide airlines and MROs with efficient and tailored recommendations to optimise their organisation, processes and tools. From organisation assessment to capability assistance, Airbus Consulting Services has developed a wide range of advisory services. We offer dedicated and innovative solutions aiming at covering airlines and MROs main operations domains. 4 3 major areas Maintenance & Engineering Material Management Flight Operations transversal domains Airline Advanced Tools Airstart Fuel & Flight Efficiency Training Airbus Consulting offers to airlines a wide range of tailored services Airbus Consulting Services approach is to propose customised recommendations and cost effective solutions based on the following added value: A dedicated and multicultural team of consultants coming from various backgrounds Customised services according to customer s context and objectives Privileged manufacturer visibility on worldwide fleet records and best practices Unique Airbus technical know-how and best product knowledge Robust and proven methodology As an aircraft manufacturer, we provide a unique combination of technical and business excellence to support you in: Maximising fleet usage Mitigating delays & cancellations Meeting safety standards Streamlining organisation & tools Controlling fuel expenses Reducing operating costs Assess Analyse your current status focusing on future objectives Advice Provide feedback to deliver the most appropriate recommendations & initiatives Implement Assist you to display an efficient action plan Follow-up Review and monitor the recommendations & initiatives

99 Training 099 Training consulting Airbus Consulting Services delivers turnkey solutions through a recognised expertise in training facilities and organisation. Thanks to our experience, we aim to reduce and optimise training costs as well as help increase airlines competitiveness in training business. Our team of experts has developed a unique range of tailored advisory services to address airlines training challenges: Assessment of training organisation Support to training equipment selection, acceptance, & qualification Training regulatory approval support Training programme review Airbus training as-is assessment

100 100 Airbus Engineering

101 Airbus Engineering 101 Packaged Solutions

102 102 Packaged Solutions PACKAGED SOLUTIONS PORTFOLIO OVERVIEW _ Airbus Packaged Solutions are sets of value added combinations of services covering the main domains in your operations. The packages offer you a complete end-to-end solution all along the value chain and will be tailored according to your specific needs. We will be your single supplier interface, covering your entire operational needs so you can focus on your core activities. _

103 Airbus Engineering Training 103 Packaged Solutions Starter Kit Aircraft & Parts Availability Optimised Asset and Residual Value Enhanced Flight Operations Fuel Efficiency Airbus Multi Fleet

104 104 Packaged Solutions Packaged Solutions Starter Kit One single partner and interface Quick & easy implementation Ensured efficiency and minimised risks A modular turn-key solution to quickly start your operations Services by Airbus has developed a Starter kit for you as a start-up airline or operating an Airbus aircraft for the first time. This modular packaged solution consists of basic services for your overall organisation, maintenance & engineering department and flight operations. Our team will be there for you right from the start with expertise and recommendations to facilitate your Entry-Into- Service and make sure you have the services you need to start your operations. The modular offer: Starter Kit Essentials A pre-defined set of services covering basic needs in all your domains Starter Kit Boost Complementing Starter Kit Essentials with additional services for optimised organisation and performance

105 Packaged Solutions 105 Starter kit modules Overall organisation Maintenance & Engineering Flight Operations Starter Kit Essentials Entry into Services recommendations Organisation, process & procedures review General Familiarisation Training Materials recommendation Material services Data for Navigation & Airport Training for Pilots and Cabin Crew Means and tools for Flight planning & Flight Operations Optimisation of organisation & processes Qualifying Maintenance Training Performance studies & MEL customisation Starter Kit Boost Preparation requirements for mandatory documents & AOC approval Maintenance Program Definition Real time health monitoring solution EFB-package (qualification, hardware, approval, training)