Information for the airport Total interaction for the guest

Transcription

1 Information for the airport Total interaction for the guest Welcome to the airport Hello, flight AA44? New York (JFK) Paris (CDG) Terminal 8 Gate 37 Boarding at 06:10 pm Great, thanks Enjoy your flight!

2 Information for the airport Total interaction for the guest At an airport, many guest-related events occur that are not taken into account by any system. The collection and analysis of these events provides information that is relevant for both the airport and the airport guest. ATIKA enables the collection of this information and turns it into personalized and interactive information in real time, allowing the guest to decide when to interact with the system and with which device. ATIKA enhances guest journey experience and helps the airport improve its performance: Check-in? Departures Arrivals Flight on time? Yes, flight on time Arrival at the airport Check-in Security screening Passport control Baggage claim Customs control Dwell time Boarding Waiting time? Security: 10 minute wait Airport Touchscreen Information Kiosk Assistant Welcome to the airport What for lunch? 15% menu discount Multi-device system When and where do I board? Boarding in 40 minutes Boarding at Gate 19 My seat? Enjoy the flight!

3 G U E S T T R A C K I N G G U E S T J O U R N E Y E X P E R I E N C E Overview The components that integrate the ATIKA platform are: Operations Customer Service Food & Beverage and Retail Units Devices IT Department Guest Airport Management Person with reduced mobility (PRM) Integration External Services & Entertainment Sensors Social Media Let's talk aeronautics Airport Information Systems (AIS) * Multi-platform applications

4 Enhancing the guest journey experience Airport 20ºC 09:30 Flights Location Retail Bars PRM October, 2018 > Interactive video call The guest's query is answered remotely. The operator can show images, write texts and even draw on the screen that the guest sees. Interactive video call > Notifications Guests registered in the system will receive customised information, tailored to their location (SMS, WhatsApp). They may also receive assistance through augmented reality. > Airport Information The guest will be shown enriched airport information in real time (flights, shops, bars, restaurants, other). LAST CALL American Airlines Flight AA44 / Destination Paris / Boarding Gate 37 >>> LAST CALL American Airlines twitter.com/yourairport: Relevant information to share with all the stakeholders > City information The system will show useful information about the city in which the guest is: transportation services, tourist services, museums, sport events, other. > Person with reduced mobility (PRM) ATIKA integrates different technologies to guide guests with physical or intellectual disabilities. This solution is based on special QR codes that, when read by a mobile device, guide the guest to their destination through vibration and sound. Continuous improvement for the airport > Dashboard A general overview of the system in real time, including historical data that helps with the decision-making. Heat map Reports Devices Alerts Video calls Real-time system overview (Dashboard) > Business Intelligence (BI) BI collects and processes information from different sources and analyzes this information to add value to different airport processes through customized reports. > Guest tracking The system tracks guests at the airport facilities. It allows the airport to anticipate crowding and movement of people or unexpected service needs, leading to a better overall service. > Operations & capacity planning The airport can validate simulated guest flow with real airport data. It can measure the efficiency of queues and groupings of people, helping in the planning of future investments.

5 EUROPE LATAM MIDDLE EAST UNITED STATES T EUROPE SPAIN Malaga Avda. Juan López de Peñalver, 17 Parque Tecnológico de Andalucía (29590) Malaga Seville C/ Hispano Aviación, 11 Parque Tecnológico Aeroespacial Aerópolis (41300) La Rinconada Sevilla Madrid Parque Empresarial La Carpetania Edificio Charmex C/ Miguel Faraday, 20 (28906) Getafe - Madrid UNITED KINGDOM Chester Rossmore Business Village 10 Inward Way, Unit 4 Ellesmere Port / Chester CH653EY GERMANY Hamburg Hein-Saß-Weg Hamburg LATAM COLOMBIA Bogota C/ 93B, numero Oficina 201 (110221) Bogota D.C. NORTH AMERICA UNITED STATES Denver 2733 S Franklin St Denver, Colorado Barcelona Aeropuerto de Barcelona-El Prat Bloque Técnico, 1º Planta Of. 65 (08820) El Prat del Llobregat Barcelona