Sixt our solutions for your customers to be mobile

Transcription

1 Sixt our solutions for your customers to be mobile

2 The holiday begins when you leave the front door The right transfer service Expensive parking fees or stressful train rides to the airport are now a thing of the past! Treat your customers to a relaxed journey to the airport and onward journey through the Sixt mydriver transfer service - available in more than 200 cities in 60 countries worldwide! Benefits for you and your customers: Premium vehicles and first-class service Fixed prices without hidden costs through cashless payment (by credit card or billing to the travel agency) Transparency through fixed prices Fast booking through intuitive booking process Personal pick-up at the gate at flight arrival (free waiting time) Free cancellation up to one hour before departure Travel agent benefit on private and business trips Registration and further information at 3

3 1 Booking via After your registration we will send you your login details. In order to place a booking, please log in with your address and your password. If you have forgotten your password, please contact us via the Forgotten password button. 3 Choose booking class: a. The journey overview gives you all relevant details and the possibility to change the details of the journey. b. Different booking classes are displayed with respective information for the type of vehicle, included services, max. number of passengers and pieces of luggage. c. You will immediately see the fixed price incl. VAT for the selected route. d. Choose a booking class and proceed to the next step. e. The commission is 10% of the displayed price excluding VAT. 2 Complete the details of the journey: a. Choose between transfer and chauffeur service on an hourly basis. b. For Transfer: Enter your pickup and return location. For hourly booking: Enter your pickup and journey time. c. Select the desired date and time. d. Click on the arrow to continue. 4 Complete the passenger details: a. The journey overview now shows the booking class. b. Select Add new passenger for new customers or the name of the customer if already displayed within the system. c. Please enter an address and a telephone number of the customer so that they receive the details of the journey and can be called in case of an emergency. d. You can add special requirements and important information for the driver. e. Add a flight or train number if available (important for flight time tracking). f. Click on continue to proceed. 4 5

4 5 Enter payment details and complete the booking. Depending on your account type that you selected at the registration please follow the steps below: A. With a credit card account: a. The summary shows the name of the passenger again and - if specified - the flight number. b. Enter the credit card information. The information can be saved for the next booking. c. If necessary, you can add a billing address or select from the drop-down list. d. You can add additional information such as a coupon code or frequent flyer program number. e. You can have the terms and conditions and booking conditions displayed (for example for cancellation conditions). f. Click Book Now to complete the booking. B. With an account with billing to the travel agency: a. For an account with a collective bill for your travel agency, you do not need to enter any credit card information. b. If necessary we can activate an additional cost centre field for your account. c. Complete the booking with book now. d. Once a month, Sixt mydriver sends the collective bill by to the contact address specified in the registration. If the bill should be sent to another address, please let us know Your completed reservation: a. You and your customer will receive a confirmation and, 60 minutes before the start of the journey, a journey info containing the driver s name and mobile number. b. If required, you can book a return or a new trip immediately. c. Reservations for transfers can be cancelled free of charge up to 60 minutes before departure. Reservations for hourly bookings can be cancelled free of charge up to 12 hours before the journey. Check or cancel reservations: a. Click on Profile and select Previous journeys & receipts. b. All journeys associated with the account are listed. You can, for instance, filter them for the status pending. c. Click on the booking for details. d. You can give us feedback and rate the journey with up to 5 stars after the journey. e. You can download the bill after the journey (only for credit card payments). f. You can cancel the reservation here prior to a journey. Customize account settings: a. Select Profile and Settings. b. Now you can change account details such as such as the password. c. In the payment options you can add and delete credit cards. d. You can add and delete billing addresses. 6 7

5 Sixt holiday The all-inclusive package for you and your customers Flight Start of journey Your customer wants to stay mobile during their holiday and you only want to offer them the best products with the best service? Then we have what you are looking for! Whether for a road trip, at the holiday destination or the spontaneous city break - with Sixt holiday travellers benefit from an all-inclusive package with comprehensive services for a relaxing holiday in over 100 countries. Airport transfer Included services in all-inclusive countries (changes possible) include: End of journey Airport transfer Return flight Unlimited mileage Additional driver free of charge Liability / theft and comprehensive coverage without deductibles in the event of damage (no advance payment) Glass and tire protection Airport fees & local taxes 24-hour emergency hotline Quick check-in for fast vehicle pick-up for our premium vehicles Simple fuel arrangement: pick up full, return full Exclusive booking via the travel agency (via Attractive commission payment Attractive conditions thanks to always up-to-date prepaid prices Optimal availability even in high season Payment via customer credit card or invoice to your travel agency Up to 20% travel agent discount for your private trip Rebooking and cancellation free of charge until pick-up 1 Premium product and service thanks to direct contact with the rental car provider Offer your customers added value by presenting them with integrated travel planning: from airport transfer, flight and accommodation to the Sixt holiday rental car locally. 8 1 There are no separate fees. However, if the newly calculated total price after rebooking is lower, there will be no reimbursement of rental prepayments already made. No shows will not be refunded. 9

6 At home all over the world The Sixt holiday network Dreams on four wheels The Sixt premium fl eet An excerpt from the Sixt holiday all-inclusive countries: Variety of vehicles from small cars to estates to convertibles and SUVs - and that with a premium share of over 54% incl. BMW, Mercedes-Benz, Audi and others Up to date vehicle fleet (max 6 months old) with the latest technologies and assistance as well as safety systems Austria Belgium Denmark Egypt Italy Monaco Sweden Switzerland High-quality optional equipment (e.g. navigation system, Bluetooth, connectivity, air conditioning) Bulgaria France Netherlands United Kingdom Costa Rica Croatia Cyprus Germany Greece Ireland Poland Portugal Spain USA Worth knowing about vehicle coding e.g. ECMR = Economy car / 2-4 doors / Manual transmission / Air conditioning Category Model Type Transmission Equipment The Sixt premium brands M Mini B 2-3 doors M Manual R A/C E Economy C 2-4 doors A Automatic N No A/C and more. A list of all current all-inclusive countries can be found at sixt.com/infopoint underneath Products > Rates for Leisure Customers > List of our all-inclusive countries. C Compact I Intermediate S Standard F Full Size P Premium L Luxury X Special D 4-5 doors W Station wagon V Van L Saloon S Sport T Convertible F SUV 10 11

7 Dreams on four wheels The Sixt premium fl eet The fastest way to your customer s holiday rental car: Vehicle examples based on the fl eet on Palma de Mallorca (Spain) Small but powerful: Sexy entry-level convertibles: Space miracle: Open air kings: Saloon / ECMR e.g. Citroën C3, Opel Corsa, Toyota Yaris Convertible / CTMR e.g. MINI One Van / IVMR e.g. Opel Zafira, VW Touran, Peugeot 5008, Toyota Verso Convertible / LTMR e.g. Mercedes-Benz C-Class, BMW 4 Series How to book Sixt holiday via the travel agency login: 5 seats 5 doors 1 suitcase 2 bags from 18 years 4 seats 3 doors 1 suitcase 1 bags from 21 years 5 seats 5 doors 2 suitcase 2 bags from 21 years 4 seats 3 doors 2 suitcase 3 bags from 25 years 1 Visit (or your local Sixt website) and login via the login button in the top right corner of the website. 1 Premium for small money: Open top for advanced drivers: Family car: Luxury ury beach buggies: Saloon / IDAR e.g. BMW 1 Series Aut., Audi A3 Aut., Mercedes-Benz A-Class Aut. Convertible / ITMR e.g. BMW 2 Series, Audi A3, Opel Cascada Estate / PWAR e.g. BMW 5 Series Touring Aut. SUV / XFAR e.g. BMW X5 Aut., BMW X6 Aut. 5 seats 5 doors 4 seats 3 doors 5 seats 5 doors 5 seats 5 doors 2 suitcase 1 bags 1 suitcase 1 bags 2 suitcase 2 bags 4 suitcase 4 bags from 21 years from 21 years from 21 years from 25 years Sixt sports & luxury cars Did you know that Sixt also offers sports & luxury cars at public rates for a special occasion? If you are interested, please contact holiday@sixt.com Login credentials are sent to you after your agency registration was successful. Forgot your password? Send an to holiday@sixt.com to request a new one. Possibility to obtain an individual booking link which automatically logs in with your agency number and password. 13

8 2 Select what type of rate you would like to book: Choose Exclusive Travel Agency Rates and select Sixt holiday Further information about Sixt, our products, news, etc. can be found at our Infopoint via To book a delivery or a collection*, please use the Delivery and collection button and fill out the required fields. If the button is not visible, you can add the service afterwards by finishing the reservation and calling our travel agency support team. A fee for a delivery and / or collection will be applied to the rate! Collection is only possible after the traveler signs off the car to the Sixt location by phone. After signing off, the rental agreement will be closed and the Sixt location will inform the traveler at what time the car will be collected. Sixt holiday is a pre-paid all-inclusive product. If you would like to book Sixt holiday for your customers please choose Travel agency rates and Sixt holiday and click on Rent. 3 Select pick-up details: Enter the desired pick-up location as well as date and time. Once the correct rate is chosen, press the orange button to proceed. An international overview of the Sixt branches can be found within the agency login as well. Click on Menu and select Locations to browse through the available locations

9 4 Choose the desired car category and confirm by clicking on Pay now. If necessary, change the displayed currency by clicking on the currency box. 6 Enter the driver s contact details: If your customer has a Sixt card, you can click on Sixt login and enter the Sixt card number and customer s name to pull all stored customer data. If your customer does not have a Sixt card please add his personal data. Sixt will send you and your customer a reservation confirmation via after the booking is complete. 5 Select Extras: An overview of which extras are already included in the rate will be displayed. Add any necessary or desired extras. Click on Continue to proceed to the next and final step in the booking process. 7 Select one of the two possible payment methods: Since Sixt holiday is a prepaid product you are able to choose between two payment methods: Credit Card or Agency Encashment. If you choose Credit Card, please enter your customer s credit card details in order to submit the booking. The credit card will be charged shortly after the reservation is placed. If you choose Agency Encashment, your agency will receive an invoice 30 days before the rent starts. 8 Confirm the reservation: For prepaid reservations, please confirm the rental information and terms and conditions before clicking on Confirm reservation. Please note: In some countries you can book a delivery or collection service. Delivery and collection services are only available for bookings with the credit card of the customer not for agency encashment bookings. To book, please contact our travel agency support team

10 9 Rebooking, changing or modifying a reservation in the agency login: To change a booking, you need the reservation number and security code of the reservation which can be found in the reservation confirmation that was sent via To modify a booking, log in to the agency login and click on Rebooking in the menu on the left. After entering the reservation number and security code, click on Change Reservation and you are able to modify the reservation. Cancelling a reservation in the agency login You can either cancel a reservation when you are in the modify reservation menu or you can also directly cancel a reservation. To do so click on Cancellation in the menu on the left, enter the reservation number and security code and click on Reservation Cancellation : You will receive an confirming the changes or the cancellation of the reservation. If you are using the login on the Sixt website please click on Menu, My reservation and select the respective action you would like to take. Please feel free to call our travel agency service team to rebook or cancel a reservation. 18

11 Your travel agency support. We support you actively. Organiser code: SX Sixt Travel Agency Help Desk (English speaking): In case you have any questions about Sixt holiday, please do not hesitate to contact our travel agency support team via You may also call us via one of the following hotlines: Germany: USA: United Kingdom: Netherlands: Italy: Austria: Switzerland: France: Travel agencies from all other countries: Our business hours are Monday - Friday, 8 am - 6 pm EST. Sixt mydriver Customer Service (English speaking) Phone: +49 (0) service@mydriver.com All call costs vary depending on the provider and country. Sixt International Headquarters Zugspitzstrasse Pullach Germany More information about our products at Version: , subject to change. Drying Little Tears. An initiative of the Regine Sixt Foundation. The official CSR program of Sixt in 115 countries