Frequent Traveller. Miles & More Welcome to an exclusive society

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1 Frequent Traveller Miles & More Welcome to an exclusive society

Frequent Traveller a world full of rewards You ve earned it! You ve flown a lot in the past year and have often chosen Miles & More and Lufthansa or the Star Alliance.

2 Frequent Traveller a world full of rewards You ve earned it! You ve flown a lot in the past year and have often chosen Miles & More and Lufthansa or the Star Alliance. We would like to thank you for your loyalty and that s why we re sending you the Frequent Traveller card. You now belong to the exclusive circle of our frequent flyers who deserve our very special attention. For you, this means many attractive benefits and privileges on your future flights with us. You ll be able to enjoy them for at least the next two years. 2

You will retain these privileges when you collect 35,000 status miles in one of the two calendar years before your Frequent Traveller card expires.

3 You will retain these privileges when you collect 35,000 status miles in one of the two calendar years before your Frequent Traveller card expires. Status miles can be collected on all flights operated by Lufthansa, Lufthansa Private Jet, Lufthansa Regional (includes Air Dolomiti, Augsburg Airways, CityLine, Contact Air and Eurowings), Adria Airways, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines, SWISS, one of the other Star Alliance partners, Cirrus Airlines and Styrian Spirit. Your Frequent Traveller status will then remain valid for another two years. Enjoy being a Frequent Traveller. Feel good being someone special on every flight. Take advantage of all your privileges. 3

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5 Page Priority Check-in and Business Lounges 6 Services, benefits, privileges 8 Executive Bonus 9 The Lufthansa Frequent Traveller Credit Card 10 Miles & More Online Services 12 Exclusive information 13 Senator status 14 HON Circle status 15 Miles & More an overview 16 Miles & More lots of benefits for Frequent Travellers 5

6 6 Quick on board or time to relax? Priority Check-in and Business Lounges

7 As frequent flyers know, no two flights are the same. Sometimes there s no time to lose and at other times, there s time to relax. As a Frequent Traveller, you will be perfectly prepared for either situation. Priority Check-in Busy in the terminal? For you, it s not a problem. Regardless of the service class you are booked in for your flight, you can use the Business Class Check-in counter. Check-in will be even faster at the airports which provide a Priority Check-in area, such as Frankfurt, Munich, Hamburg and Düsseldorf. You will be able to check in without having to wait in long queues and use a separate security control to reach your gate much faster. Business Lounges Before departure, just relax and read a paper, enjoy a coffee or check your s. For Frequent Travellers, it s so easy with your Frequent Traveller card and a boarding card valid for the date and place of departure for Lufthansa, Lufthansa Regional, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines, SWISS or one of the Lufthansa partner airlines, you will have access to the exclusive Lufthansa and SWISS Business Lounges as well as the Lufthansa Frequent Traveller Lounges. You can find more information about the lounges online at You will also enjoy preferred handling at the gate. Your boarding card entitles you to use the Business Class area at the departure gate so you will be able to relax and enjoy your time right up to departure. 7

8 For further information, terms and conditions, please visit our website at *30 kg Frequent Travellers enjoy many benefits more than just flying. You get to your flight faster, your miles are valid longer and your luggage receives preferential handling. Waitlist priority The connection you want is fully booked? You had to make new arrangements at the last minute and couldn t get a seat? As a Frequent Traveller, you don t have to worry because you have waitlist priority on all Lufthansa, Air Dolomiti, Air One and Star Alliance flights. More free baggage allowance There are also great advantages for your luggage. The Frequent Traveller baggage tags ensure your luggage receives preferential handling even if it s a little heavier than usual. On flights operated by Lufthansa, Lufthansa Regional, Adria Airways, Air Dolomiti, Air One*, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines and SWISS, you have a free baggage allowance of up to 40 kg. Award miles which never expire Now you can even start saving miles, that is. As long as you are a Frequent Traveller, your award miles are valid indefinitely. You can just leave your mileage account to grow and save up for something special from flight awards to the latest hi-fi TV the choice is yours! More is simply more Services, benefits, privileges 8

9 Executive Bonus The Executive Bonus means more miles even faster! On every flight operated by Lufthansa, Lufthansa Private Jet, Lufthansa Regional, Adria Airways, Air Canada, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines, SWISS, United and US Airways you ll receive a 25 % bonus in addition to the actual distance miles or, within Europe, in addition to the set mileage values credited. So it s even easier for you to keep your privileges in future, and gets you to your dream award faster. Please see the examples to find out how the Executive Bonus is calculated. Frequent Traveller hotline Special status, special service a matter of course for Miles & More. Frequent Travellers have their own telephone hotline for award and flight bookings, for any problems which may arise and for checking in on the telephone for Frequent Travellers, it s so simple and convenient. Your personal hotline number is ( 0.09/min. from a German landline). Mileage credit for international flights within Europe Example: Frankfurt Paris Booking class C Y Actual distance miles 286 miles 286 miles Miles collected* 2,000 miles 1,250 miles Executive Bonus** 500 miles 313 miles Account credit 2,500 miles 1,563 miles Mileage credit for flights from, to and between destinations outside Europe Example: Frankfurt Singapore Booking class C Y Actual distance miles 6,378 miles 6,378 miles Miles collected*** 12,756 miles 9,567 miles Executive Bonus**** 1,595 miles 1,595 miles Account credit 14,351 miles 11,162 miles For further information, terms and conditions, please visit our website at *Set mileage values **25 % of the set mileage values ***Actual distance miles for booking class C (Business Class) count double, for booking class Y (Economy Class) count 1.5 ****25 % of actual distance miles 9

10 *Frequent Traveller status is required. Good cards and even more miles Advantageous in any situation Lufthansa Frequent Traveller Credit Card Are you a Frequent Traveller with a bank account in Germany? Did you know you can earn miles for every purchase with your card if you choose the Lufthansa Frequent Traveller Credit Card? For every Euro you spend using your card, you will earn one award mile. The Lufthansa Frequent Traveller Credit Card offers all the same services and benefits as the Miles & More Gold Credit Card. You can choose to have the card either with or without a corporate package at a special price of just 62, instead of the 95 annual fee. Card applications and further information about the Lufthansa Frequent Traveller Credit Card can be obtained by calling ( 0.12/min. from a German landline) or online at You can conveniently check all your credit card transactions, as well as your current balance, online at Benefits Lufthansa Frequent Traveller Credit Card Award miles Earn one award mile for every Euro spent Welcome Bonus 3,000 miles One-time Welcome Bonus Unlimited mileage validity Your award miles have no expiry date Travel cancellation insurance Purchase protection insurance Flexible payment options Credit interest Additional benefits with a corporate package Fully comprehensive car rental insurance Road traffic accident insurance AirPlus car partners Special conditions with all major car rental firms AirPlus business travel portal Online invoice Management information system Lufthansa Frequent Traveller Credit Card: 62 per year* 10

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12 Have you been on the net today? Your Miles & More Online Services *The online discount has already been included in the published price of the Fly Smart awards. 12 Miles & More online The entire programme including detailed up to date information about all the Miles & More partners can be found at Online Newsletter and account statement If you d like to be one of the first to know about the latest offers and information from the world of Miles & More, simply register for the monthly Miles & More Online Newsletter and account statement at Retroactive mileage credit At you can have miles which have not already been credited to your account credited retroactively. The cheaper way to book your flight awards When you book your Economy Class flight awards online, you can save a lot of award miles: 3,000 miles for intercontinental flights, 2,000 miles for flights within Europe and 1,000 miles for domestic flights. With our Fly Smart flight awards, you can fly even more economically. These flight awards for last minute travel can only be booked online.* Our oneway and children s flight awards are also attractive alternatives. Buy award miles to keep or give away! Do you still need miles to get the award you want? You can buy up to 10,000 award miles per year for yourself or to treat your family and friends. It s easy online at All you need are the names and Miles & More card numbers of the people you would like to treat. The cost will then be debited from your credit card. Change your PIN At you can change your PIN or request a new one if you have forgotten it.

13 New flight connections, new partners in the Miles & More network, interesting background information about culture, fashion, technology and the environment. You ll want to know what s happening in the world and all the experiences you can have when you interact with the world. We ll keep you up to date! Lufthansa Exclusive Interesting and informative reading delivered monthly to your home free of charge and put together with our best customers in mind. In addition to features and reports from around the world, you ll also discover essential information about the world of Miles & More. You ll learn with which new partners you can now collect miles and which Miles & More partners are offering special promotions and services for Frequent Travellers. You ll find all this summarised especially for you in the Lufthansa Exclusive. Lufthansa WorldShop catalogue Your mileage account grows and grows, as does your award wish list. In the Lufthansa WorldShop catalogue, you ll find out about flight awards and a range of other opportunities to redeem miles. For example, there are upgrade, travel, adventure and merchandise awards. Would you like to enjoy an unforgettable evening in a gourmet restaurant? No problem. A very valuable fountain pen, a new hi-fi system? In the Lufthansa WorldShop catalogue, you ll find just what you re looking for. This catalogue is updated twice a year. Know the latest! Exclusive information 13

14 For those who want to go further Senator status You ve already achieved a lot. A world full of privileges and benefits is open to you as a Frequent Traveller. But why not go further? Your loyalty will continue to be rewarded with Lufthansa, Lufthansa Private Jet, Lufthansa Regional, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines, SWISS and the other Star Alliance partners. Senator Gold card and more Senators have a lot to look forward to! The Senator card entitles you to use the First Class Check-in before every flight and to access the Senator Lounges. In addition, Senators receive their Lufthansa Senator Credit Card free of charge no annual fee. To become a Senator, you will need to collect 130,000 status miles within one calendar year. 14

15 HON Circle Members privileges at the highest level Our HON Circle status recognises the loyalty of our very best customers who have flown very frequently with us. We offer these privileges as an expression of our utmost appreciation. You can become an HON Circle Member when you collect 600,000 HON Circle miles within two consecutive calendar years (current and last year). These miles are status miles which were accrued on flights operated by Lufthansa, Lufthansa Private Jet, Lufthansa Regional, Adria Airways, Air Dolomiti, Air One, Austrian Airlines, Croatia Airlines, LOT Polish Airlines and SWISS. HON Circle Members enjoy exclusive access to the Lufthansa First Class Terminal in Frankfurt. A limousine service is then provided to take them to the aircraft. They may also take advantage of the First Class Lounges in Terminal 1 in Frankfurt. They can look forward to a personal assistant made available, as well as other services from an à la carte restaurant to bathtubs! At Frankfurt and Munich airports we also offer HON Circle Members a transfer service on flights with short connecting times. Additional privileges include an improved booking guarantee and flight award availability as well as the highest waitlist priority, a 50 % Executive Bonus and a Senator card for their spouse or partner. Further information including an overview of all privileges can be found at Do you have even higher ambitions? HON Circle 15

16 Please note that the terms and conditions of the Miles & More programme apply. *Certain tariffs with partners may be excluded from mileage accrual. Mileage accrual is possible on all tariffs on flights operated by Lufthansa, Lufthansa Private Jet, Lufthansa Regional, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines and SWISS. Miles & More is like you dynamic. In order to keep you up to date with all the latest news, we ve put together a summary of the most important features. The worldwide frequent flyer programme Miles & More is the worldwide frequent flyer programme of Lufthansa, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines and SWISS. The concept is easy. You collect miles and exchange them for attractive awards and receive benefits and privileges on your travels. There are three kinds of miles: Award miles which are later redeemed for awards and for you, as a Frequent Traveller, have no expiry date Status miles collected during one calendar year which determine your status within the Miles & More programme HON Circle miles are certain status miles and count towards reaching the HON Circle status when accrued over two consecutive calendar years You can collect award and status miles with Lufthansa, Lufthansa Private Jet, Lufthansa Regional, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines, SWISS, the other Star Alliance partners, as well as Cirrus Airlines and Styrian Spirit. With all other airline partners and our partners on the ground, you earn award miles.* Do you remember? Miles & More an overview 16

17 Account statement As a Frequent Traveller, you no longer have to worry about your award miles expiring. Your account statement will clearly show you how many status miles you still need to become a Senator or if you already have enough award miles for a transatlantic flight. If you have not registered for online communication yet, as a Frequent Traveller, you will receive your account statement by post up to four times a year. As a user of our online communication, you will always have a current overview of all your account transactions at Short description Partner code/flight number Award Status Date of activity Booking class miles miles Last account balance 28,200 16, Frankfurt New York LH 404 7,702 7,702 Executive Bonus Business Class, C New York Frankfurt LH 405 7,702 7,702 Executive Bonus Business Class, C Frankfurt Bangkok LH 778 5,575 5,575 Executive Bonus Economy Class, V 1,394 1, Bangkok Frankfurt LH ,150 11,150 Executive Bonus Business Class, D 1,394 1,394 65,041 53,041 17

18 For a detailed overview of the current Miles & More partners, please visit our website at Collecting miles Earn Collect miles in the air and on the ground*: with Lufthansa and many airline partners, hotel and car rental partners as well as with many businesses from different industries. The number of partners and the range of sectors is constantly growing. You can now earn miles in almost every area of your everyday life. Additionally, when you pay with your Lufthansa Frequent Traveller Credit Card, you will earn an award mile for every Euro you spend. Redeeming miles Spend The ways in which you can redeem your miles are just as attractive as collecting them. Aside from flight awards to over 1,000 destinations, upgrade and travel awards, the Lufthansa WorldShop catalogue containing an extensive range of fabulous awards will be sent to your home twice a year. You can find even more extensive and up to date offers online at > Spend Miles. Awards can be ordered here directly. *Certain tariffs with partners may be excluded from mileage accrual. Mileage accrual is possible on all tariffs on flights operated by Lufthansa, Lufthansa Private Jet, Lufthansa Regional, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines and SWISS. 18

19 * *You can also exchange your miles when you shop with our partners Anson s, buch.de, Christ, Douglas and René Kern, as well as in selected Travel Value & Duty Free shops. * * * 19

20 For reservations and enquiries regarding Miles & More, please contact your Service Team in Germany: ( 0.09/min. from a German landline) Further information at Miles & More is the frequent flyer programme of: Printed in Germany, 01/2006, FRA EM/A, DE/uk, 8395, as of 1 April 2006, subject to change at short notice.

Frequent Traveller. Miles & More Welcome to an exclusive company

Frequent Traveller. Miles & More Welcome to an exclusive company Frequent Traveller Miles & More Welcome to an exclusive company Frequent Traveller welcome to a world full of benefits You have earned it! You flew a lot last year and often chose the Austrian Airlines