Athens International Airport Eleftherios Venizelos. Aerostat Handbook 2017

Transcription

1 Athens International Airport Eleftherios Venizelos Aerostat Handbook 2017

2 2

3 Athens International Airport Eleftherios Venizelos Aerostat Handbook

4 Contents 2017 Words & Numbers Catching Up With How Many Travelled Where Counting Airplanes Tonnes Up In The Sky The Network Worksheet Exercises On Punctuality Our Grade Report Joining The Passenger Dots Adding Tourists Greek Arithmetic Europe Plus The World 76 Air Vocabulary 80 4

5 Aerostat Handbook Words & Numbers 2017 was again a record-breaking year for Athens International Airport in terms of annual passenger growth. Increased by 1.7 million compared to the previous year, passengers grew by a significant 8.6% and amounted to million approximately. In line with the company s aeronautical strategy, AIA works closely with home and international carriers, legacy airlines and LCCs, in order to sustain and further develop domestic, regional and international traffic by offering one of the most advanced incentive and marketing support schemes. In 2017, AIA dynamically pursued this strategy, which encompasses comprehensive developmental and targeted programmes for airlines, including incentives and tailor-made marketing support packages, and constitutes a cornerstone for AIA s healthy financial growth. In total, thirteen different developmental and targeted incentives, both for developing new markets and reinforcing existing ones, were in effect during 2017 and as always, were applied in a fully transparent and non-discriminatory manner. In 2017, not only has AIA focused on channeling innovative marketing efforts towards supporting its airlines, business partners, consumers and general public, but has also extended its endeavours to actively support Athens as a tourism destination. To further pursue this aim, AIA has formed a strategic alliance -the Athens Tourism Partnership (ATP) - with the Municipality of Athens and Aegean Airlines, announced during a press conference in December 2016 and launched in January These strategic actions and synergies seem to have significantly contributed to the continuous recovery and enhancement of our city s image as witnessed by the substantial increase of foreign tourists arrivals and the upward, double-digit development of the city-break travelers visiting our city. All the above, as well as a wide range of important data and statistics relating to the Athens travel market, are included and measured- in Aerostat, now in its 16th edition. Traditionally, this handbook includes major developments in typical traffic segments, performance of main operational processes, passengers profile, development of incoming and outgoing tourism passing through the airport and major market trends in Greece and worldwide. Through this compilation of important market information, we continue committing ourselves to offering substantial support to our customers and business partners, by providing an extended market intelligence portfolio; and most importantly, by focusing on introducing pioneer initiatives which honour our risk-sharing philosophy towards our airline partners and promote our city as a prime destination. Ioanna Papadopoulou Director, Communications & Marketing 5

6 Catching up with 2017 With 21.7 million passengers in 2017, the Athens International Airport delivered an all-time high performance, surpassing previous year traffic by 1.7 million (+8.6%) In line with the global and European aviation trends, passenger traffic at the Airport grew significantly rendering 2017 another record-breaking year for AIA in terms of passenger traffic. Passengers amounted to million, increased by 1.7 million or 8.6% compared to the previous year. International traffic proved to be the main growth driver (+12%), whereas domestic traffic also grew but at lower rates (+2%), impacted by capacity reductions mainly in the winter periods. In terms of passenger demand, it is important to note that demand for air travel has been resilient to the volatility of the trading environment while it remained unaffected from the European and regional geopolitical risks. The behaviour of the Greek travelers, influenced by competitive air ticket prices, led to a considerable increase of their air travel both in 2016 and Foreign visitors also presented a healthy increase of 5% in the period under review. The dynamic growth of the O&D passengers by 12% should also be highlighted, demonstrating the consistent development of Athens as a highly attractive destination, assisted by the joint and coordinated actions of the airport with tourism and aviation stakeholders. Focusing on the international passenger traffic developments per region, it is important to note that all regions enjoyed a sharp growth, a result of the significantly enhanced airport s route network and the increased 6

7 Aerostat Handbook 2017 passenger demand. The launch of the new long-haul services of Emirates to New York, Scoot's direct operations from Singapore and Air China s non-stop flight to Beijing have predominately contributed to the healthy development of the respective regions. Although cargo business has been severely affected by the Greek crisis during the last seven years, it did record a slight increase of 1.5% over the previous year for the fourth consecutive year and managed to reach 89,770 tonnes of freight and mail. The international freight sector is the one that contributed to the positive results, posting an overall 4.7% increase compared to 2016 which had yet to be balanced with a considerable decrease of the domestic traffic by a total of 17.1% compared to last year. During 2017, four new airlines launched operations to/from Athens and 15 new international routes were established, six of which were intercontinental, further enhancing the airport s route network. At the same time, 17 LCCs offered services to 56 airports worldwide. Overall in 2017 the airport s number of flights amounted to 196 thousand having risen by 3.6% compared to prior year levels Highlights 2017 Traffic Levels Growth vs Million Passengers 8.6% thousand Aircraft Movements 3.6% 89.8 thousand Tonnes Of Cargo 1.5% Passenger Traffic Development Domestic 7,150,932 7,322, % International 12,866,066 14,414, % Total 20,016,998 21,736, % 0 5,50 0,000 11,000,000 16,50 0,000 22,00 0,000 Quarterly Passenger Traffic Development 2017 Domestic International Total % Growth 2017/ % 7.6% 1.7% 12.8% 8.8% 4.4% 9.5% 7.8% 4.2% 13.7% 10.3% 0-2% -8 Q1 Q2 Q3 Q4 7

8 1 Catching up with 2017 Passengers Flights % Growth 2017/2016 8

9 Aerostat Handbook , , , , ,000 Traffic Development of A/C Movements % Growth 2017/ % Growth 2017/2016 Weight (tonnes) +3.6% 195, ,137195, , , ,137 90,000 90,000 90,000 67,500 67,500 Cargo Uplift Development % 82,817 80,08582,817 80,085 82,817 80, % 88,477 89,770 88,477 89,770 88,477 89, , , , ,000 50,000 50, % 114, , , , % 79,528 81, , ,609 79,528 81,822 79,528 81,822 67,500 45,000 45,000 45,000 22,500 22,500 50,000 22,500 8, % 8,392 6,953 6, Domestic International Total Domestic International Total 0 0 8,392 Domestic 6,953 International Total Domestic International Total 0 Domestic International Total 0 Domestic International Total Cargo Uplift Development Weight (tonnes) 9,000,000 8,000,000 9,000, Weight (tonnes) 8,000,000 7,000,000 6,000,000 7,000,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 6,000,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Cargo Uplift Monthly Variation % Growth 2017/ Jan -6 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec -12 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 9

10 How many travelled where International demand was the main growth driver of passenger traffic, with domestic traffic also achieving increase but at lower rates Passenger traffic at the Athens International Airport in 2017 reached million passengers exceeding prior-year levels by 1.7 million, a significant increase of 8.6%. International traffic proved to be the main growth driver (+12%), whereas domestic traffic also grew but at a lower rate (+2%), impacted by capacity reductions mainly in the winter periods. A closer look at the overall passenger traffic throughout the year reveals a healthy development at all quarters, the result of a consistently high growth rate of the international sector and a gradual improvement of the domestic passenger traffic development. Despite a small decline, London consistently retains the title of the busiest European destination for 2017, with fast growing Larnaca following closely in the second place. Rapid growth was also achieved by Istanbul and Amsterdam that managed to significantly increase their market share in the Athens market. Intercontinental operations achieved strong passenger increase, with the non-european scheduled destinations witnessing a staggering 27% growth in With the exception of Abu Dhabi that experienced a small decline, all other major non-european destinations witnessed doubledigit growth. Diverse levels of growth resulted in a reshuffling of the top ten positions, with Tel Aviv ranking 1 st (from the 2 nd position in 2016), followed by New York that climbed up two positions. With respect to the airline ranking, the two home-based carriers, Aegean Airlines/Olympic Air and Ryanair, hold as expected the top two places in terms of passenger traffic. Ryanair s downsizing 10

11 Aerostat Handbook 2017 of specific domestic services, especially in the winter period, resulted in a reduced market share. It should also be mentioned that Emirates climbed up from the 10 th to the 6 th position largely due to the New York service, while the entry of Sky Express in the top ten following the expansion of its domestic services is also an impressive development. Low-cost carriers carried out an important volume of the airport s passenger traffic and although their share was reduced in 2017, mainly due to the domestic capacity reduction by Ryanair and a consolidation of their international services by some other carriers, a number of them managed to grow, expanded their services and increased their passenger base. The contribution of the airlines to the airport s performance in 2017 was acknowledged by AIA for the 18th consecutive year by rewarding them for the most successful passenger traffic development during that year. The largest number (85,224) of daily passengers at the Athens Airport since the commencement of its operation had occurred on 24th May 2007, the day of the Champions League final that took place in Athens, a record that remained unbeaten ever since. Ten years later it was finally beaten on Friday 28th July, when 86,021 passengers made that day the busiest ever at the Airport. In addition, seven more days in 2017 saw traffic levels beyond the previous record, signifying the dynamics of the aviation market for the year under review. It is also worth noting that domestic and international passenger peaks occurred on the days marking the beginning and end of the peak of the summer period, i.e. on Friday 30th June for the domestic and on Saturday 2nd September for the international. Monthly Passenger Distribution: Arrivals/Departures Arriving Passengers Departing Passengers Transit Passengers Total Passengers Month 2017 % 2017/ % 2017/ % 2017/ % 2017/ 2016 January 590, % 613, % 2, % 1,206, % February 564, % 558, % 2, % 1,125, % March 702, % 673, % 3, % 1,380, % April 837, % 802, % 3, % 1,643, % May 959, % 908, % 6, % 1,874, % June 1,126, % 1,042, % 7, % 2,176, % July 1,314, % 1,243, % 5, % 2,562, % August 1,251, % 1,290, % 6, % 2,547, % September 1,122, % 1,172, % 5, % 2,300, % October 990, % 1,050, % 6, % 2,047, % November 701, % 736, % 7, % 1,446, % December 729, % 689, % 7, % 1,425, % Year Total 10,890, % 10,782, % 64, % 21,736, % Monthly Terminal Passenger Distribution: Domestic/International Domestic Passengers International Passengers Total Terminal Passengers Month 2017 % 2017/ % 2017/ % 2017/ 2016 January 429, % 773, % 1,203, % February 439, % 683, % 1,123, % March 500, % 876, % 1,376, % April 525, % 1,114, % 1,639, % May 635, % 1,232, % 1,867, % June 731, % 1,437, % 2,168, % July 842, % 1,714, % 2,557, % August 822, % 1,718, % 2,541, % September 753, % 1,541, % 2,294, % October 695, % 1,346, % 2,041, % November 478, % 960, % 1,438, % December 452, % 966, % 1,418, % Year Total 7,306, % 14,366, % 21,672, % 11

12 2 How many travelled where Domestic vs. International Passenger Traffic 64.3% INTERNATIONAL PASSENGER TRAFFIC % DOMESTIC PASSENGER TRAFFIC 12

13 Aerostat Handbook % INTERNATIONAL PASSENGER TRAFFIC 2017 Segmentation of International Passenger Traffic by Geographical Region 33.7% DOMESTIC PASSENGER TRAFFIC 13

14 2 How many travelled where Monthly Terminal Passenger Distribution: Scheduled/Non-Scheduled Commercial Scheduled Non-Scheduled Other Commercial Non-Commercial Month 2017 % 2017/ % 2017/ % 2017/ % 2017/ 2016 January 1,196, % 5, % 1, % % February 1,121, % 1, % % % March 1,369, % 4, % % 2, % April 1,629, % 9, % % % May 1,849, % 16, % % 1, % June 2,141, % 24, % % 1, % July 2,523, % 31, % % 2, % August 2,508, % 30, % % 1, % September 2,264, % 29, % % 1, % October 2,030, % 10, % % % November 1,434, % 2, % 191 1, % December 1,409, % 8, % % % Year Total 21,477, % 175, % 2, % 16, % Monthly Terminal Passenger Distribution: Intra-/Extra-Schengen Intra Schengen Extra Schengen Total Terminal Passengers Month 2017 % 2017/ % 2017/ % 2017/ 2016 January 833, % 370, % 1,203, % February 799, % 323, % 1,123, % March 979, % 397, % 1,376, % April 1,146, % 493, % 1,639, % May 1,294, % 572, % 1,867, % June 1,464, % 703, % 2,168, % July 1,708, % 848, % 2,557, % August 1,699, % 841, % 2,541, % September 1,533, % 761, % 2,294, % October 1,401, % 640, % 2,041, % November 987, % 451, % 1,438, % December 965, % 453, % 1,418, % Year Total 14,814, % 6,857, % 21,672, % Structure of Passenger Traffic % Market Share Domestic Scheduled Domestic Charter International Scheduled International Charter Other 0.03% 0.03% 0.7% 0.5% 0.2% 0.2% 33.6% 35.6% 65.5% 63.7% 0% 17.5% 35% 52.5% 70% 14

15 Aerostat Handbook 2017 Schengen/EU Passenger Breakdown % Market Share Intra-Schengen EU 65% 66.3% Intra-Schengen non-eu 3.3% 3.6% Extra-Schengen EU Extra-Schengen non-eu 14.1% 14.2% 17.6% 15.9% 0% 17.5% 35% 52.5% 70% Top 10 International Scheduled Markets % Market Share 40% 30% 34.9% 32.6% 20% 10% 11.3% 11.1% 10.4% 11.1% 9.4% 10.2% 7.5% 7.9% 6.8% 7.5% 5% 5.2% 4.8% 5.2% 3.4% 3% 3.4% 3.2% 3% 2.9% 0% Germany Italy UK Cyprus France Turkey Switzerland Netherlands Spain UAE Other Top 10 International Scheduled Markets / Countries Ranking Ranking Scheduled Passengers 2017 Market Share 2017 % 2017 / Germany 1,607, % 13.5% 2 Italy 1,480, % 4.7% 3 UK 1,329, % 2.8% 4 Cyprus 1,059, % 5.0% 5 France 970, % 1.8% 6 Turkey 708, % 6.5% 7 Switzerland 679, % 1.8% 8 Netherlands 489, % 28.6% 9 Spain 481, % 18.9% 10 UAE 427, % 15.9% Other 4,951, % 19.3% Total 14,186, % 11.5% 15

16 2 How many travelled where Top 10 International Charter Markets % Market Share 40% 30% 30.4% 38.7% 28.9% 20% 10% 0% 8.8% 11.8% 11.7% 3.6% 5.6% 3.6% 3.2% Fran ce Spain Poland UK Serbia Italy Israel Germany C zech Republic 2.9% 8.3% 2.3% 2.3% 1.8% 1.1% 1.4% 2.1% 1.2% 2.5% Egypt 12.1% 15.7% Other Top 10 International Charter Markets Ranking Country Charter Passengers 2017 Market Share 2017 % 2017/ France 46, % 24.6% 2 Spain 43, % 420.9% 3 Poland 17, % 60.7% 4 United Kingdom 5, % 3.1% 5 Serbia 5, % 76.1% 6 Italy 4, % -45.8% 7 Israel 3, % 58.2% 8 Germany 2, % 154.1% 9 Czech Republic 2, % 5.4% 10 Egypt 1, % -25.7% Other 18, % 22.5% Total 151, % 58.5% Top 10 European Scheduled Destinations % Market Share 50% 40% 43.6% 42% 30% 20% 10% 9.8% 10.7% 8.5% 8.1% 6.9% 7.4% 6.1% 6.9% 5.8% 5.8% 4.2% 3.8% 3.9% 4.2% 3.9% 4% 3.7% 3.9% 3.7% 3.1% 0% London Larnaca Rome Paris Istanbul Frankfurt Zurich Munich Milan Amsterdam Other 16

17 Aerostat Handbook 2017 Top 10 European International Scheduled Destinations Ranking City Scheduled Passengers 2017 Market Share 2017 % 2017/ London 1,157, % -0.8% 2 Larnaca 1,004, % 13.9% 3 Rome 817, % 1.4% 4 Paris 725, % -4.1% 5 Istanbul 688, % 8.4% 6 Frankfurt 496, % 18.4% 7 Zurich 468, % 1.3% 8 Munich 461, % 6.5% 9 Milan 438, % 2.8% 10 Amsterdam 437, % 29.7% Other 5,171, % 13.1% Total 11,868, % 8.9% Top 10 Non-European International Scheduled Destinations % Market Share 20% 15% 10% 5% 15.3% 13.6% 14.3% 11.4% 13.1% 13.3% 12.8% 14.7% 8.4% 8.2% 6.6% 7.5% 5.4% 6.9% 4.9% 5.5% 4.4% 3.8% 3.9% 4.5% 10.7% 10.5% 0% Tel Aviv New York Dubai Doha Cai ro Beirut Abu Dhabi Toronto Montreal Philadelphia Other Top 10 Non-European International Scheduled Destinations Ranking City Scheduled Passengers 2017 Market Share 2017 % 2017/ Tel Aviv 357, % 44.4% 2 New York 331, % 59.7% 3 Dubai 303, % 25.0% 4 Doha 297, % 11.0% 5 Cairo 195, % 30.0% 6 Beirut 153, % 11.9% 7 Abu Dhabi 124, % -1.5% 8 Toronto 112, % 12.2% 9 Montreal 101, % 46.6% 10 Philadelphia 91, % 10.8% Other 248, % 29.7% Total 2,317, % 27.1% 17

18 2 How many travelled where Ranking of International Destinations According to Passenger Traffic Country Scheduled & Charter Passengers 2017 Market Share 2017 % 2017/ Germany 1,610, % 13.6% 2 Italy 1,484, % 4.4% 3 United Kingdom 1,334, % 2.8% 4 Cyprus 1,059, % 5.0% 5 France 1,017, % 2.6% 6 Turkey 710, % 6.6% 7 Switzerland 679, % 1.7% 8 Spain 525, % 27.1% 9 Netherlands 489, % 28.5% 10 United Arab Emirates 427, % 15.9% 11 USA 422, % 45.8% 12 Belgium 374, % 13.3% 13 Israel 363, % 45.5% 14 Romania 302, % 17.5% 15 Qatar 297, % 11.0% 16 Russian Federation 297, % 18.4% 17 Poland 253, % 3.0% 18 Austria 252, % 18.2% 19 Canada 214, % 26.2% 20 Denmark 211, % 8.5% 21 Egypt 209, % 26.4% 22 Bulgaria 201, % 37.4% 23 Serbia 160, % 3.2% 24 Lebanon 153, % 11.9% 25 Ukraine 134, % 15.1% 26 Sweden 128, % 15.1% 27 Hungary 128, % 4.8% 28 Czech Republic 85, % 14.2% 29 Albania 83, % 8.1% 30 Republic of Ireland 81, % 26.8% 31 Malta 70, % 15.6% 32 Jordan 66, % 0.7% 33 Portugal 51, % 125.1% Country Scheduled & Charter Passengers 2017 Market Share Croatia 50, % 31.1% 35 Georgia 43, % 27.8% 36 Singapore 42, % NEW 37 Norway 39, % -15.9% 38 Slovakia 38, % -24.8% 39 Finland 36, % 6.8% 40 Iran 35, % -23.3% 41 Bahrain 32, % 19.9% 42 Armenia 32, % 10.4% 43 Saudi Arabia 30, % 4.7% 44 People's Republic of China 19, % 118.7% 45 Latvia 13, % -8.7% 46 Estonia 10, % 16.3% 47 Luxembourg 9, % 5.8% 48 Moldova 8, % 44.0% 49 Kuwait 4, % NEW 50 Montenegro 3, % NEW 51 Morocco 1, % 52 Iraq % 351.8% 53 Lithuania % 401.0% 54 Japan % 55 Nigeria % -34.9% 56 Sudan % 57 Republic of Korea % -43.0% 58 Bosnia and Herzegovina % -63.4% 59 Azerbaijan % 23.9% 60 Slovenia % -99.2% 61 Djibouti % 62 Gibraltar % 63 Ethiopia 0.0% % 64 Belarus 0.0% % 65 Kazakhstan 0.0% % Grand Total 14,337, % 11.8% % Ranking of Domestic Destinations According to Passenger Traffic City Scheduled & Charter Passengers 2017 Market Share 2017 % 2017/ Thessaloniki 1,590, % -11.8% 2 Thira/Santorini 978, % 15.1% 3 Heraklion 866, % 7.3% 4 Rhodes 678, % 2.7% 5 Chania 676, % -4.0% 6 Mikonos 443, % 23.0% 7 Kerkyra/Corfu 277, % 0.5% 8 Mitilini 249, % -7.8% 9 Kos 194, % 10.3% 10 Alexandroupolis 165, % 1.7% 11 Chios 162, % 5.5% 12 Paros 141, % 94.8% 13 Samos 116, % -7.5% 14 Ioannina 88, % -8.3% 15 Zakinthos 80, % 23.3% 16 Kavala 74, % -9.7% 17 Kefallonia 71, % 7.1% 18 Naxos 56, % 59.7% City Scheduled & Charter Passengers 2017 Market Share 2017 % 2017/ Limnos 55, % 4.4% 20 Milos 54, % 24.0% 21 Karpathos 48, % 29.5% 22 Skiathos 42, % -4.3% 23 Ikaria 32, % -1.1% 24 Kithira 28, % 9.2% 25 Leros 26, % 11.5% 26 Sitia 16, % 33.3% 27 Syros 16, % 10.1% 28 Kalamata 12, % NEW 29 Skiros 11, % 2.3% 30 Kalimnos 11, % -34.1% 31 Astypalea 10, % 11.7% 32 Aktio/Preveza 9, % -23.2% 33 Kozani 4, % -9.5% 34 Kastoria 3, % -28.8% Grand Total 7,297, % 2.5% 18

19 30% 3.8% 22.5% 25.3% 15% 11.9% 11.3% 9.3% 9.3% 9.3% 9.9% 16.1% 14.7% 7.5% 6.1% 5.1% 11.9% Aerostat Handbook 2017 Top 10 Domestic Destinations % Market Share 21.8% 13.4% 3.8% 3.9% 3.4% 2.7% 2.5% 2.3% 2.3% 0% Thes/niki Thira/ Heraklion Rhodes Chania Mikonos Kerky ra/ San torini Corfu Mitilini Kos Alex/polis Other Low-cost carriers' share in passenger traffic 18.8% 25.0% 22.2% 24.0% 21.1% 24.3% Load Factors of Non-Stop Flights Annual Development Domestic 79.7% International 77.3% 81.3% 77.1% Domestic International Total Total 80.7% 77.2% 0% 30% 60% 90% 19

20 2 How many travelled where Top 10 Airlines According to Total Passenger Traffic % Market Share 50% 37.5% 48.9% 48.7% 25% 12.5% 0% Aegean/ Olympic 13.3% 16.3% 3.1% 3.1% 2.3% 2.8% 2.1% 2.3% 2.1% 1.4% 2.1% 2% Ryanair Lufthansa easyj et Swiss Emira tes Turkish Airlines 1.9% 2% British Airways 1.8% 1.6% Alitalia 1.7% 0.5% Sky Express 20.7% 19.4% Other Airline Awards 2017 Category Winner Highly Commended Best of the Top 10 Performance Sky Express Domestic Sky Express Olympic Air Fastest Growing Airline per Geographical Region Western Europe Pegasus Airlines Austrian Airlines Eastern Europe Ryanair Aeroflot Middle East Middle East Airlines Emirates Africa Aegean Airlines EgyptAir Asia Air China America Emirates Air Canada Overall Aegean Airlines Fastest Growing Airline - Seasonal Route Croatia Airlines Air Baltic Best New Entrant Performance Fastest Growing Airline - Thin Route Favourite Airline among European passengers Favourite Airline among non-european passengers Cobalt Royal Jordanian Aegean Airlines Emirates Alliances' Market Share in Total Passenger Traffic 60% 54.3% 45% 46.8% 42.8% 35.0% 30% 15% 6.3% 6.1% 4.4% 4.4% 0% Star Allian ce Sky Team On eworld Non-allied carrie rs 20

21 1.9% 1% 6.8% 4.2% 9.6% 0.5% Aerostat Handbook 2017 Top 10 Aircraft Types According to Passenger Traffic % Market Share 40% 30% 32.3% 30.9% 20% 17.7% 20.2% 15.7% 15.1% 10% 0% Airbus A320 Boeing B Airbus A % Airbus A320- Sharklets 5.7% Dash % Airbus A % 1.7% Boeing B ER 2.1% Airbus A % ATR % Airbus A321- Sharklets 9.1% 9.1% Other Peak and Average Daily Passenger Traffic Ranking Day Date Terminal Passengers 1 Friday 28/07/ ,021 2 Sunday 06/08/ ,847 3 Thursday 27/07/ ,814 4 Friday 04/08/ , Busiest Days 5 Thursday 10/08/ ,502 6 Sunday 23/07/ ,445 7 Friday 11/08/ ,412 8 Sunday 03/09/ ,317 9 Saturday 02/09/ , Thursday 20/07/ ,160 30th Busiest Day 30 Saturday 26/08/ ,307 Average Day Monday 15/05/ ,540 Average Day = Day with passenger traffic closest to the average (21,672,124/365=59,376) Daily Passenger Peaks Busiest Days Day Date Terminal Passengers Arrivals Sunday 27/08/ ,316 Domestic Departures Friday 30/06/ ,595 Total Friday 30/06/ ,441 Arrivals Thursday 20/07/ ,580 International Departures Sunday 03/09/ ,454 Total Saturday 02/09/ ,660 Arrivals Thursday 20/07/ ,341 Total Departures Sunday 03/09/ ,547 Total Friday 28/07/ ,021 21

22 Counting airplanes Overall, the number of flights at the airport in 2017 reached 195,951 rising by 3.6% The overall number of flights at the Athens International Airport during 2017 reached 195,951 and witnessed a rise by 3.6%. With respect to the development of international flights per region, we should highlight the strong increase of services outside Europe which were supported by new and enhanced intercontinental services. As is always the case, this year, too, the vast majority of the flights at the Airport (86.5%) were scheduled passenger services, while charter flights accounted for less than 1% of the total aircraft movements. Cargo flights amounted to 2.8% of the total number of flights and general aviation and other noncommercial flights to 10.1%. Germany, Italy and the UK are traditionally the most frequently served countries out of Athens with scheduled services, followed, in 2017, by Cyprus, France and Turkey. Moving from countries to cities, London holds the first place within Europe, followed by Larnaca, Istanbul and Rome, while outside Europe, Tel Aviv, Doha and Cairo hold the top three places, followed by New York. The two home-based carriers, Aegean/OA and Ryanair, which respectively account for 52% and 10% of the airport s passenger movements, are at the topranking positions. In 2017 they are followed by the dynamically expanding Sky Express, which acquired the third position accounting for more than 6% of 22

23 Aerostat Handbook 2017 the total airport s movements. Airbus 320 is consistently the most commonly used aircraft type in airline operations to/ from Athens representing 26% of all flights. It is followed by Boeing B Winglets that held a 12% share; Airbus 321 and Dash8-400 ranked in the 3rd and 4th places, both holding approximately a 10% share. Friday, 28th July was the busiest day of the year in terms of total aircraft movements with 837 flights and coincided with the respective daily passenger peak. During the same day, daily international flights also peaked, while the busiest day in terms of domestic operations proved to be the previous day, i.e. Thursday, 27th July. Monthly Distribution of A/C Movements: Arrivals/Departures Arrivals Departures Total Month 2017 % 2017 / % 2017 / % 2017 / 2016 January 5, % 5, % 11, % February 5, % 5, % 10, % March 6, % 6, % 12, % April 7, % 7, % 14, % May 8, % 8, % 16, % June 9, % 9, % 19, % July 11, % 11, % 23, % August 11, % 11, % 22, % September 9, % 9, % 19, % October 8, % 8, % 17, % November 6, % 6, % 12, % December 6, % 6, % 13, % Year Total 97, % 97, % 195, % Monthly Distribution of A/C Movements: Domestic/International Domestic International Total Month 2017 % 2017 / % 2017 / % 2017 / 2016 January 5, % 6, % 11, % February 4, % 5, % 10, % March 5, % 7, % 12, % April 5, % 8, % 14, % May 6, % 9, % 16, % June 8, % 11, % 19, % July 9, % 13, % 23, % August 9, % 13, % 22, % September 8, % 11, % 19, % October 7, % 10, % 17, % November 5, % 7, % 12, % December 5, % 8, % 13, % Year Total 81, % 114, % 195, % 23

24 3 Counting Airplanes Monthly A/C Movements Development Domestic International Total % Growth 2017/ % 16% 12% 8% 4% 0% -4% -8% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Monthly Distribution of A/C Movements by Flight Type Month Scheduled Pax Charter Pax Commercial Scheduled Cargo Charter Cargo Non- Commercial Grand Total January 10, ,898 February 9, ,548 March 11, ,813 April 12, ,693 May 14, ,951 June 16, , ,780 July 18, ,329 1,399 23,146 August 18, ,122 1,252 22,991 September 16, , ,753 October 15, ,269 November 11, ,860 December 12, ,249 Year Total 169,590 1,182 3,675 1,766 10,783 8, ,951 Other Structure of A/C Movements Traffic A/C Movements Breakdown Schengen/EU % Market Share % Market Share Dom Scheduled Dom Charter Dom Cargo Intl Scheduled Intl Charter Intl Cargo Other 0% 0% 0.9% 1.3% 0.6% 0.4% 1.9% 1.7% 10.1% 9.9% 37.6% 37.4% 49% 49.3% Intra-Schengen EU Intra-Schengen non-eu Extra-Schengen EU Extra-Schengen non-eu 2.6% 2.8% 11.9% 11.5% 15.9% 15.6% 69.6% 70.1% 0% 12.5% 25% 37.5% 50% 0% 20% 40% 60% 80% 24

25 Aerostat Handbook 2017 Monthly Distribution of A/C Movements: Intra-/Extra-Schengen Intra Schengen Extra Schengen Total Month 2017 % 2017 / % 2017 / % 2017 / 2016 January 8, % 3, % 11, % February 7, % 3, % 10, % March 9, % 3, % 12, % April 10, % 4, % 14, % May 12, % 4, % 16, % June 14, % 5, % 19, % July 17, % 5, % 23, % August 17, % 5, % 22, % September 14, % 5, % 19, % October 12, % 4, % 17, % November 8, % 3, % 12, % December 9, % 4, % 13, % Year Total 141, % 54, % 195, % Top 10 International Markets/ Countries for Scheduled Pax Movements Top 10 International Markets/ Countries for Charter Pax Movements % Market Share % Market Share Germany 10.8% 11% France 31.1% 36% Italy 10.3% 11% Spain 8.3% 22.2% United Kingdom 8.5% 8.7% Poland 9.8% 9.2% Cyprus 7.6% 7.1% Serbia 4.3% 3.1% France 6.9% 7.1% Italy 3.8% 7.8% Turkey 6% 6.6% Egypt 3.8% 3.4% Switzerland 4.5% 4.7% Russian Federation 3.1% 3.2% Netherlands 3.2% 2.6% United Kingdom 2.5% 3.8% Spain 3.1% 2.9% Israel 2.2% 2.5% Israel 2.7% 1.8% Germany 1.6% 1.2% Other 36.6% 36.4% Other 15.6% 21.6% 0% 10% 20% 30% 40% 0% 8% 16% 24% 32% 40% 25

26 3 Counting Airplanes Segmentation of International A/C Movements by Geographical Region Russian Federation 3.1 United Kingdom Netherlands Germany Poland France 4.5 Switzerland 1.6 Serbia 3.1 Spain Italy Turkey Cyprus Egypt Israel 2.2 Top 10 International Markets/Countries for Pax Movements Scheduled Charter % Market Share 26

27 Aerostat Handbook 2017 International Domestic 41.8 Segmentation of A/C Movements by Domestic/International Domestic Other 36.6 International

28 3 Counting Airplanes Top 10 International Markets/Countries for Scheduled Pax Movements Ranking Country A/C Movements 2017 Market Share 2017 % 2017/ Germany 10, % 0.3% 2 Italy 9, % -3.6% 3 United Kingdom 8, % -0.2% 4 Cyprus 7, % 10.4% 5 France 6, % 0.5% 6 Turkey 5, % -7.5% 7 Switzerland 4, % -2.9% 8 Netherlands 3, % 23.1% 9 Spain 2, % 12.3% 10 Israel 2, % 52.1% Other 35, % 3.4% Total 95, % 2.9% Top 10 International Markets/Countries for Charter Pax Movements Ranking Country A/C Movements 2017 Market Share 2017 % 2017/ France % 23.0% 2 Spain % 281.3% 3 Poland % 52.1% 4 Serbia % 95.8% 5 Italy % -30.0% 6 Egypt % 61.5% 7 Russian Federation % 36.0% 8 United Kingdom % -3.4% 9 Israel % 26.3% 10 Germany % 100.0% Other % 3.0% Total 1, % 42.6% Top 10 European Destinations for Scheduled Pax Movements Top 10 Non-European Destinations for Scheduled Pax Movements % Market Share % Market Share London 8.7% 9.1% Tel Aviv Larnaca 8.5% 7.3% Doha Istanbul 6.6% 6.9% Cairo Rome Paris Frankfurt Munich Milan Zurich Amsterdam 6.6% 7.1% 6.1% 6.5% 3.6% 3.2% 3.5% 3.5% 3.5% 3.6% 3.4% 3.6% 3.4% 2.7% New York Beirut Dubai Amman Abu Dhabi Toronto Bahrain Other 46.1% 46.4% Other 0% 10% 20% 30% 40% 50% 16.5% 12.9% 14.4% 15.7% 12% 11.7% 9.4% 6.5% 9.1% 10.9% 7.5% 8.7% 5.4% 6.9% 4.8% 5.5% 2.9% 3.1% 2.8% 3.1% 15.2% 15.1% 0% 6% 12% 18% 28

29 Aerostat Handbook 2017 Top 10 Domestic Destinations for Scheduled Pax Movements Thessaloniki Thira/Santorini Heraklion Rhodes Chania Mikonos Chios Paros Mitilini Kerkyra/Corfu 13.8% 14.8% 11% 9.5% 9.7% 9.0% 6.1% 6.7% 5.7% 6.3% 5.4% 5.1% 4.5% 4.3% 3.8% 3.0% 3.8% 4.5% 3.2% 3.4% Other 32.9% 33.4% 0% 5% 10% 15% 20% 25% 30% 35% Aegean Airlines/ Olympic Air Ryanair Sky Express Lufthansa Easyjet Alitalia Swiss British Airways Turkish Airlines Air France Other % Market Share Top 10 Airlines According to Scheduled & Charter Pax A/C Movements % Market Share 51.9% 54.6% 10.1% 12.0% 6.2% 2.0% 2.4% 2.4% 1.8% 2.2% 1.7% 1.5% 1.6% 1.8% 1.5% 1.6% 1.5% 1.7% 1.4% 1.5% 19.8% 18.8% 0% 15% 30% 45% 60% Ranking of International Markets/ Countries According to A/C Movements Ranking Country* Scheduled & Charter Pax A/C Movements 2017 Market Share 2017 % 2017/ Germany 10, % 0.4% 2 Italy 9, % -3.8% 3 United Kingdom 8, % -0.2% 4 Cyprus 7, % 10.4% 5 France 6, % 1.4% 6 Turkey 5, % -7.4% 7 Switzerland 4, % -3.0% 8 Spain 3, % 18.6% 9 Netherlands 3, % 22.9% 10 Israel 2, % 51.8% 11 Belgium 2, % 8.2% 12 Romania 2, % 0.7% 13 Russian Federation 2, % 4.4% 14 Qatar 2, % 4.2% 15 Egypt 2, % 13.1% 16 United Arab Emirates 1, % -0.8% 17 USA 1, % 46.9% 18 Bulgaria 1, % -1.3% 19 Austria 1, % 10.4% 20 Poland 1, % -15.6% 21 Serbia 1, % -3.7% 22 Lebanon 1, % -5.4% 23 Denmark 1, % 0.7% 24 Ukraine 1, % -2.9% 25 Sweden % 15.4% 26 Albania % -8.4% 27 Jordan % -9.4% 28 Canada % 23.0% 29 Hungary % -1.2% 30 Croatia % 3.1% 31 Czech Republic % 5.9% 32 Malta % 1.3% 33 Republic of Ireland % 21.7% 34 Bahrain % 3.1% 35 Iran % -24.1% 36 Portugal % 113.1% 37 Saudi Arabia % -17.1% 38 Georgia % 7.4% 39 Armenia % -1.0% 40 Finland % 0.0% 41 Norway % -27.4% 42 Slovakia % -28.3% 43 People's Republic of China % 2.5% 44 Singapore % NEW 45 Moldova % 35.3% 46 Latvia % -20.5% 47 Luxembourg % -1.3% 48 Estonia % 1.5% 49 Montenegro % NEW 50 Kuwait % NEW 51 Morocco % NEW 52 Iraq % NEW 53 Sudan % NEW 54 Lithuania 6 0.0% 55 Bosnia and Herzegovina 2 0.0% 56 Republic of Korea 2 0.0% 57 Azerbaijan 2 0.0% 58 Slovenia 1 0.0% 59 Nigeria 1 0.0% 60 Algeria 1 0.0% 61 Djibouti 1 0.0% 62 Gibraltar 1 0.0% 63 Japan 1 0.0% Total 97, % 3.2% * The country of first origin for arrivals and of last destination for departures 29

30 3 Counting Airplanes Ranking of International Destinations according to A/C Movements Ranking City* Scheduled & Charter Pax A/C Movements 2017 Market Share 2017 % 2017/ London 7, % -3.6% 2 Larnaca 6, % 17.3% 3 Istanbul 5, % -3.6% 4 Rome 5, % -6.6% 5 Paris 5, % -3.5% 6 Frankfurt 2, % 12.7% 7 Munich 2, % 3.1% 8 Milan 2, % -3.9% 9 Zurich 2, % -4.2% 10 Amsterdam 2, % 25.0% 11 Brussels 2, % 9.2% 12 Tel Aviv 2, % 45.1% 13 Bucharest 2, % 4.6% 14 Doha 2, % 4.2% 15 Berlin 2, % -0.4% 16 Moscow 2, % 11.5% 17 Cairo 1, % 18.1% 18 Sofia 1, % -1.3% 19 Madrid 1, % 18.6% 20 Vienna 1, % 10.5% 21 Barcelona 1, % 20.9% 22 Geneva 1, % -0.4% 23 Belgrade 1, % -4.3% 24 New York 1, % 65.9% 25 Copenhagen 1, % 0.6% 26 Warsaw 1, % -24.0% 27 Beirut 1, % 6.0% 28 Dubai 1, % 52.1% 29 Kiev 1, % -3.3% 30 Dusseldorf % -29.0% 31 Stockholm % 15.5% 32 Tirana % -8.4% 33 Amman % -9.4% 34 Budapest % -1.2% 35 Abu Dhabi % -0.1% 36 Manchester % 20.0% 37 Prague % 5.9% 38 Hamburg % 10.2% 39 Stuttgart % -31.3% 40 Malta % 1.3% 41 Dublin % 21.7% 42 Venice % -1.9% 43 Marseille % 33.5% 44 Toronto % 7.1% 45 Bahrain % 3.1% 46 Paphos % -43.6% 47 Bologna % 32.3% 48 Montreal % 47.4% 49 Tehran % -24.1% 50 Izmir % -40.6% 51 Naples % -3.2% 52 Philadelphia % 0.6% 53 Lyon % -17.8% 54 Lisbon % 119.7% 55 Edinburgh % 53.3% 56 Tbilisi % 7.4% 57 Eindhoven % 6.4% 58 *Dubrovnik-Zagreb % 16.2% 59 Nantes % -7.3% 60 Yerevan % -1.0% 61 Alexandria % -9.6% 62 Toulouse % 64.8% 63 Jeddah % 20.7% 64 Oslo % -27.4% 65 Helsinki % 0.0% 66 Catania % 23.7% 67 Bratislava % -28.3% 68 Nice % 116.7% 69 Dubrovnik % -16.2% 70 Bordeaux % 29.6% 71 Singapore % NEW 72 *Munich-Beijing % -23.8% 73 Chisinau % 35.3% 74 Split % 9.7% 75 Bari % -11.7% 76 Hanover % -6.3% 77 Haifa % NEW 78 *Larnaca-Beirut % -56.8% 79 Krakow % 93.1% Ranking City* Scheduled & Charter Pax A/C Movements 2017 Market Share 2017 % 2017/ Riga % -20.5% 81 Bremen % NEW 82 St Petersburg % -50.5% 83 Riyadh % -55.7% 84 Nuremberg % NEW 85 Luxembourg % -1.3% 86 Cologne % -1.3% 87 Katowice % NEW 88 Poznan % 105.9% 89 Tallinn % 1.5% 90 Genoa % NEW 91 Birmingham % -8.1% 92 Beijing % NEW DIRECT 93 Pisa % -18.8% 94 Kassel % NEW 95 Podgorica % NEW 96 Kuwait % NEW 97 Strasbourg % NEW 98 Lille % -48.9% 99 *Larnaca-Dubai % -89.9% 100 Bristol % NEW 101 Krasnodar % -44.4% 102 Palermo % 26.1% 103 Deauville % 136.4% 104 Casablanca % NEW 105 Baghdad % NEW 106 Gothenburg % 0.0% 107 Khartoum % NEW 108 Reus 9 0.0% 109 Rijeka 8 0.0% 110 Malaga 7 0.0% 111 Turin 6 0.0% 112 Kaunas 6 0.0% 113 Rovaniemi 5 0.0% 114 Verona 5 0.0% 115 Bilbao 5 0.0% 116 Aswan 4 0.0% 117 Wroclaw 4 0.0% 118 Ankara 4 0.0% 119 Odessa 4 0.0% 120 Ostend 3 0.0% 121 Faro 3 0.0% 122 Vitoria 3 0.0% 123 Trieste 3 0.0% 124 Constanta 2 0.0% 125 Liege 2 0.0% 126 Sarajevo 2 0.0% 127 Kazan 2 0.0% 128 Seoul 2 0.0% 129 Baku 2 0.0% 130 Ajaccio 2 0.0% 131 Florence 2 0.0% 132 Groningen 2 0.0% 133 Lulea 2 0.0% 134 Rotterdam 2 0.0% 135 Tours 2 0.0% 136 Ljubljana 1 0.0% 137 Hurghada 1 0.0% 138 Lagos 1 0.0% 139 Zadar 1 0.0% 140 Algiers 1 0.0% 141 Antalya 1 0.0% 142 Antwerp 1 0.0% 143 Billund 1 0.0% 144 Clermont-Ferrand 1 0.0% 145 Djibouti 1 0.0% 146 Gibraltar 1 0.0% 147 Leipzig 1 0.0% 148 Maastricht 1 0.0% 149 Marrakech 1 0.0% 150 Memmingen 1 0.0% 151 Murcia 1 0.0% 152 Nagoya 1 0.0% 153 Odense 1 0.0% 154 Olbia 1 0.0% 155 Santiago de Compostela 1 0.0% 156 Tivat 1 0.0% Total % 3.2% * In the cases of international flights with intermediate stop(s), the cities included in the routing are presented together 30

31 Aerostat Handbook 2017 Alliances' Market Share in Scheduled A/C Movements Low-cost carriers' share in scheduled A/C Movements % Market Share % Market Share 90% 25% 80% 70% 60% 50% 40% 30% 30.9% 42.5% 59.8% 48.2% 20% 15% 10% 11.7% 15.7% 20.4% 21.5% 16.6% 19.0% 20% 5% 10% 5.7% 5.4% 3.7% 3.8% 0% Star Alliance Skyteam Oneworld Non-allied Carriers 0% Domestic International Total Ranking of Domestic Destinations According to A/C Movements Ranking City* Scheduled & Charter Pax A/C Movements 2017 Market Share 2017 % 2017 / Thessaloniki 10, % -2.7% 2 Thira/Santorini 8, % 21.6% 3 Heraklion 7, % 12.9% 4 Rhodes 4, % -5.4% 5 Chania 4, % -5.7% 6 Mikonos 4, % 11.2% 7 Chios 3, % 9.3% 8 Paros 2, % 31.3% 9 Mitilini 2, % -13.7% 10 Kerkyra/Corfu 2, % -1.7% 11 Kos 2, % 5.4% 12 Samos 2, % -12.7% 13 Alexandroupolis 1, % -15.5% 14 Zakinthos 1, % 43.1% 15 Naxos 1, % 41.0% 16 Milos 1, % 13.0% 17 Ioannina 1, % -5.0% 18 Kavala 1, % -8.7% 19 Karpathos 1, % 11.7% 20 Skiathos 1, % 5.2% 21 Leros % 5.0% 22 Kefallonia % -9.0% 23 Ikaria % 21.4% 24 Limnos % -7.1% 25 Kithira % 14.3% 26 Syros % 9.0% 27 Sitia % -19.6% 28 Astypalea % -8.6% 29 Kalimnos % -36.4% 30 Skiros % 25.9% 31 Kalamata % NEW 32 *Kastoria-Kozani % -42.4% 33 Aktio/Preveza % Total 73, % 4.2% * In the cases of domestic flights with intermediate stop(s), the cities included in the routing are presented together 31

32 3 Counting Airplanes Top 10 a/c Types by Number of Flights 25% % Market share 20% 15% 10% 5% 0% Airbus A320 Boeing B Winglets Airbus A321 Dash8-400 Airbus A320- Sharklets Airbus A319 ATR ATR ATR42-300/320 ATR Other 32

33 Aerostat Handbook 2017 Monthly Distribution of MTOW by Flight Type (in tonnes) Month Scheduled Pax Charter Pax Commercial Scheduled Cargo Charter Cargo Non-Commercial Grand Total January 732,806 3,596 18,940 11,802 9,571 15, ,296 February 629,788 1,056 17,383 10,460 6,517 12, ,744 March 769,840 2,913 20,475 11,825 10,121 20, ,595 April 900,100 4,650 18,110 9,728 9,791 20, ,544 May 1,057,870 9,204 22,009 11,295 12,119 25,330 1,137,827 June 1,198,421 12,912 21,251 11,352 20,706 28,805 1,293,447 July 1,353,501 15,866 22,196 10,754 26,992 35,533 1,464,842 August 1,356,011 15,929 22,211 10,023 24,160 29,053 1,457,412 September 1,213,959 16,853 21,002 10,206 18,999 25,856 1,306,875 October 1,098,958 6,209 23,365 10,417 17,004 23,227 1,179,181 November 798,159 2,120 30,877 1,250 7,454 17, ,244 December 819,190 4,645 29,094 3,756 6,638 17, ,236 Year Total 11,928,603 95, , , , ,809 12,846,242 Other Daily A/C Movements Peaks Busiest Days Day Date No of Flights Arrivals Thursday 27/07/ Domestic Departures Thursday 27/07/ Total Thursday 27/07/ Arrivals Friday 21/07/ International Departures Friday 28/07/ Total Friday 28/07/ Arrivals Friday 28/07/ Total Departures Friday 28/07/ Total Friday 28/07/ Peak and Average Daily A/C Movements Ranking Day Date No of Flights 1 Friday 28/07/ Friday 21/07/ Thursday 27/07/ Thursday 03/08/ Busiest Days 5 Friday 30/06/ Tuesday 01/08/ Monday 31/07/ Sunday 30/07/ Friday 04/08/ Friday 11/08/ th Busiest Day 30 Thursday 13/07/ Average Day Sunday 07/05/ Average Day = Day with a/c movements traffic closest to the average (195,951/365=537) 33

34 4 Tonnes Up in the Sky Tonnes Up in the Sky Although cargo business has been severely affected by the Greek crisis of the last seven years, it did record a slight increase (+1.5%) for the fourth consecutive year According to IATA results, in 2017 global air cargo had its best performance since 2010 (+9% compared to 2016) outperforming even the global goods trade, which also posted its strongest growth (est. +3.6%) since Drivers of this achievement include a buoyant demand for manufactured exports linked to the global restocking cycles, along with an increased consumer confidence and the further growing of the e-commerce and the pharmaceuticals sectors already noticed during the previous year. In Europe, cargo volumes rose by 11.8% - the second largest increase of all regions for the 2017 calendar year. By contrast, the Athens cargo traffic had a rather volatile course with peaks and valleys throughout 2017 resulting in a final year-onyear increase of 1.5% (reaching 89,770 tonnes) demonstrating for one more year that local demand is relatively inconsistent with the global or European pattern, and is following different norms. Although cargo volumes increased for the fourth consecutive year, the market still remains destabilised. The international freight sector is the one that contributed to the positive results, posting an overall 4.7% increase compared to 2016 which has yet to be balanced with a considerable decrease of the domestic traffic by a total of 17.1% compared to last year. Market developments during 2017 included: International outbound volumes continued their constant increase, again reaching an all-time high of 39,367 tonnes, and posting a 5.1% growth against International inbound volumes further improved and grew by 4.3% on average. Building on the increased demand for capacity to Larnaca, a second cargo flight was launched by Swiftair Spain, mainly carrying courier traffic. The other cargo flight to Larnaca is operated by TNT. Freighter operators built up their volumes by 4.2% improving their market share compared to the passenger carriers (37.3% versus 36.3% in 2016). At the same time, integrators (DHL, Fedex, TNT and UPS) traffic rose by a further 6% 34

35 Aerostat Handbook 2017 contributing to a slight increase in their market share (0.5%). Ten airlines carried approximately 80% of the international traffic. These are DHL, Emirates, Aegean Airlines, UPS, Qatar Airways, TNT, British Airways, Lufthansa, Turkish Airlines and Fedex. On the domestic front, Olympic Airlines and Swiftair Hellas shared almost 96% of the market. The remaining volumes were shared among Sky Express, Epsilon Aviation and Aegean Airlines, the latter ceasing to operate domestic flights as of April Finally, it is worth mentioning that for the first time in 2017, transfer volumes transported via Athens have been calculated based on data submitted by the cargo handlers. Specifically, In the mail segment, the transfer volumes were directly deducted from the inbound traffic resulting in a considerable decrease of 17.1% of the total mail uplift, affecting the 2017 results. As of next year, however, the comparison will be more efficient and realistic. In the freight segment, volumes have not been deducted to facilitate the comparison with previous years, but are provided as additional information. In this respect, the market share of the transfer traffic via Athens accounts for 6.4% of total freight uplift. Monthly Cargo Uplift Tonnes Month Freight % 2017/ 2016 Mail % 2017/ 2016 Total cargo % 2017/ 2016 January 5, % % 6, % February 5, % % 6, % March 7, % % 7, % April 6, % % 7, % May 7, % % 8, % June 7, % % 7, % July 7, % % 7, % August 6, % % 7, % September 7, % % 7, % October 7, % % 8, % November 6, % % 7, % December 6, % % 7, % Year Total 81, % 7, % 89, % Freight & Mail Monthly Uplift Freight 8,000 Tonnes 6,500 5,000 3,500 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Mail 1,200 Tonnes Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 35

36 4 Tonnes Up in the Sky Freight & Mail Monthly Uplift / Inbound Tonnes Tonnes Domestic Cargo Uplift Monthly Freight Uplift Tonnes Month Inbound % 2017/ 2016 Outbound % 2017/ 2016 January 2, % 3, % February 2, % 3, % March 3, % 3, % April 2, % 3, % May 3, % 4, % June 3, % 3, % July 3, % 3, % August 3, % 3, % September 3, % 3, % October 3, % 3, % November 3, % 3, % December 3, % 3, % Total , % 43, % 36

37 Aerostat Handbook 2017 Freight & Mail Monthly Uplift / Outbound Tonnes Tonnes International Cargo Uplift Monthly Mail Uplift Tonnes Month Inbound % 2017/ 2016 Outbound % 2017/ 2016 January % % February % % March % % April % % May % % June % % July % % August % % September % % October % % November % % December % % Total , % 4, % 37

38 4 Tonnes Up in the Sky Monthly Freight Uplift Monthly Mail Uplift Inbound Outbound Tonnes Inbound Outbound Tonnes 5, , , ,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 200 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Domestic Freight Uplift International Freight Uplift Inbound Outbound Inbound Outbound Inbound Outbound Inbound Outbound 23% 20.1% 51.8% 48.2% 51.7% 48.3% 77% 79.9% Domestic Mail Uplift International Mail Uplift 70% % Market Share 67.7% 65.4% 70% % Market Share 60% 50% 60% 50% 52.4% 56.1% 47.6% 43.9% 40% 32.3% 34.6% 40% 30% 30% 20% 20% 10% 10% 0% Inbound Outbound 0% Inbound Outbound 38

39 Aerostat Handbook 2017 Structure of Cargo Uplift % Market Share 50% 40% 39.2% 39.9% 30% 23.5% 23.8% 23.1% 22.7% 20% 14.2% 13.6% 10% 0% Inbound Ca rgo Pax a/c Outbound Ca rgo Pax a/c Inbound Ca rgo Ca rgo a/c Outbound Ca rgo Ca rgo a/c 0.0% Truck Servi ces 0.1% Domestic vs. International Cargo Uplift Scheduled vs. Charter Cargo Uplift 100% 92.3% 90.5% % Market Share % Market Share 98.6% 98.6% 100% 80% 80% 60% 60% 40% 40% 20% 0% International 7.7% Domestic 9.5% 20% 0% 1.3% 1.4% 0.0% 0.1% Scheduled Char ter Truck Cargo Uplift - Top 10 Airlines 30% % 2017 Market Share 25% 20% 15% 10% 5% 0% DHL Emira tes Aegean Airlines Star Air /UPS Qa tar Airlines TNT Olympic Air British Airways Lufthansa Turkish Airlines Other Airlines 39

40 The network worksheet In 2017, Athens was directly connected with scheduled services with 137 destinations (103 of which international) in 53 countries, operated by a total of 59 carriers During 2017, four new airlines launched operations to/from Athens and 15 new international routes were established, further enhancing the airport s route network, while a number of already operating carriers added additional destinations to their network. In total, in 2017 Athens was directly connected with scheduled services with 137 destinations (103 of which international) in 53 countries, operated by a total of 59 carriers. Major developments that highlight the enhancement of the airport s route network in the course of 2017 include the launch of Emirates flight to New York- Newark, initiating the only daily flight which directly connects Greece with the United States on a year-round basis; the new direct flight of Scoot from Athens to Singapore; and the direct connection between Athens and Beijing with Air China, a longlasting goal for the Airport that was finally realised after many years of efforts in collaboration both with the airline and with national authorities. Furthermore, Germania offered two exciting destinations out of Athens, namely to Bremen and Nuremberg, while in November Bristol, one of the UK's most popular tourist destinations, joined the Athens Airport network on easyjet wings. During the same month, Air Mediterranean, a new Greek airline, launched its routes, which however were discontinued at the beginning of On top of the above, a number of important new developments in the international sector should be mentioned, including the entry of Aegean to a number of new international destinations, Alitalia 40

41 Aerostat Handbook 2017 to Tel Aviv, Cobalt to Paphos, and TUS to Haifa. All these positive developments were strongly supported by AIA s Developmental and Targeted Incentives Scheme as well as by tailor-made Marketing Plans, which aim to encourage traffic growth and to assist airlines to accelerate and enhance their operations to the extent possible. New Airlines 2017 New Destinations 2017 Air Mediterranean Germania TUS Airways Scoot Baghdad Bremen Bristol Casablanca Genoa Haifa Kassel Katowice Khartoum Kuwait Nuremberg Podgorica Poznan Singapore Strasbourg 59 Airlines Operating Scheduled Passenger Flights Aegean Airlines Aer Lingus Aeroflot Air Baltic Air Canada Air China Air France Air Mediterranean Air Moldova Air Serbia Air Transat Alitalia American Airlines Astra Airlines Austrian Airlines Blue Air British Airways Brussels Airlines Bulgaria Air Cobalt Croatia Airlines Dart Airlines Delta Air Lines Easyjet Easyjet Switzerland Egypt Air El Al Israel Airlines Ellinair Emirates Etihad Eurowings Finnair Germania Germanwings Gulf Air Iberia Klm Lufthansa Mea Norwegian Air Shuttle Olympic Air Pegasus Airlines Qatar Airways Royal Jordanian Ryanair Scandinavian Airlines Scoot Sky Express Swiss Intl Air Lines Tarom Romania Transavia Airlines Transavia France Tui Fly Belgium Turkish Airlines Tus Airways Ukraine International Airlines United Airlines Volotea Airlines Vueling Airlines 7 Airlines Operating Scheduled Cargo Flights Airline Epsilon Aviation European Air Transport (Leipzig) FedEx Express Star Air (on behalf of UPS) Swiftair S.A. Swiftair Hellas TNT Airways Country Greece Germany Belgium USA Spain Greece Belgium 53 Airlines Operating Charter Passenger Flights Adria Airways Aerojet Airlines Air Corsica Air Europa Air Explore Air Malta Air Nostrum Air Via Air-Berlin Alba Star All Nippon Airways ASL Airlines France Avanti-Air Aviaexpress Axis Airways Balkan Holidays Air Blue Panorama Airlines Borajet Budapest Aircraft Services Bul Air Bulgary Carpatair Csa Czech Airlines Danish Air Transport Enter Air Freebird Airlines Georgian Airways Hi Fly Iberia Express Israir Airlines Jet Time Korean Air Meridiana SpA Mistral Air Neos S.P.A Olympus Airways Onur Air Orange2Fly Privilege Style Rossiya Airlines Rus Line Severstal Small Planet Airlines Small Planet Airlines Germany Small Planet Airlines SP Small Planet Airlines UAB Smartlynx Airlines Estonia Svea Flyg Taimyr Airlines Titan Airways Trade Air Travel Service Airlines - Smartwings Vip Avia Yamal Airlines 41

42 5 The Network Worksheet 34 Domestic and 103 International Scheduled Destinations Toronto Montreal New York Philadelphia Singapore Beijing 34 Domestic Scheduled Destinations Aktio/Preveza Alexandroupolis Astypalea Chania Chios Heraklion Ikaria Ioannina Kalamata Kalimnos Karpathos Kastoria Kavala Kefallonia Kerkyra/Corfu Kithira Kos Western Europe Eastern Europe Middle East America Kozani Leros Limnos Mikonos Milos Mitilini Naxos Paros Rhodes Samos Sitia Skiathos Skiros Syros Thessaloniki Thira/Santorini Zakinthos Africa Rest of Asia Domestic 103 International Scheduled Destinations Abu Dhabi Alexandria Amman Amsterdam Baghdad Bahrain Barcelona Bari Beijing Beirut Belgrade Berlin Birmingham Bologna Bordeaux Bratislava Bremen Bristol Brussels Bucharest Budapest Cairo Casablanca Catania Chisinau Cologne Copenhagen Doha Dubai Dublin Dubrovnik Dusseldorf Edinburgh Eindhoven Frankfurt Geneva Genoa Gothenburg Haifa Hamburg Hanover Helsinki Istanbul Izmir Jeddah Kassel Katowice Khartoum Kiev Krakow Krasnodar Kuwait Larnaca Lille Lisbon London Luxembourg Lyon Madrid Malta Manchester Marseille Milan Montreal Moscow Munich Nantes Naples New York Nice Nuremberg Oslo Palermo Paphos Paris Philadelphia Pisa Podgorica Poznan Prague Riga Riyadh Rome Singapore Sofia Split St Petersburg Stockholm Strasbourg Stuttgart Tallinn Tbilisi Tehran Tel Aviv Tirana Toronto Toulouse Venice Vienna Warsaw Yerevan Zagreb Zurich 42

43 Aerostat Handbook 2017 Kavala Kastoria Kozani Limnos Ioannina Kerkyra/Corfu Dusseldorf Skiathos Aktio/Preveza Oslo Amsterdam Edinburgh Helsinki Stockholm Gothenburg Tallinn Kefallonia Samos Ikaria Mikonos Syros Leros Kalimnos Naxos Paros Kos Milos Astypalea Thira/Santorini Kithira Rhodes Moscow Copenhagen Mitilini Skiros Chios St. Petersburg Zakinthos Riga Alexandroupolis Thessaloniki Manchester Hamburg Dublin Bremen Berlin Poznan Birmingham Warsaw Hanover London Eindhoven Cologne Kassel Bristol Katowice Brussels Frankfurt Prague Kiev Lille Luxembourg Nuremberg Krakow Strasbourg Stuttgart Munich Bratislava Paris Chisinau Vienna Budapest Zurich Nantes Geneva Lyon Bordeaux Milan Venice Zagreb Bucharest Krasnodar Genoa Toulouse Bologna Belgrade Constanta Nice Split Pisa Marseille Dubrovnik Sofia Podgorica Rome Tbilisi Barcelona Bari Istanbul Naples Tirana Yerevan Madrid Lisbon Izmir Palermo Catania Malta Larnaca Paphos Casablanca Beirut Haifa Amman Tel Aviv Alexandria Cairo Riyadh Chania Karpathos Heraklion Sitia Tehran Baghdad Kuwait Doha Bahrain Dubai Abu Dhabi Jeddah Khartoum 100 International Charter Destinations Ajaccio Alexandria Amman Amsterdam Ankara Antwerp Aswan Baku Barcelona Belgrade Berlin Bilbao Billund Bordeaux Bratislava Brussels Budapest Cairo Casablanca Catania Constanta Copenhagen Deauville Djibouti Dubrovnik Dusseldorf Faro Florence Frankfurt Gibraltar Groningen Hanover Helsinki Istanbul Katowice Kaunas Kazan Krasnodar Lagos Larnaca Leipzig Liege Lisbon Ljubljana London Lulea Lyon Madrid Malaga Malta Manchester Marrakech Marseille Milan Moscow Munich Murcia Nagoya Nantes Nice Nuremberg Odense Odessa Olbia Oslo Ostend Palermo Paphos Paris Poznan Prague Reus Riga Rijeka Rome Rotterdam Rovaniemi Santiago de Compostela Sarajevo Seoul Singapore Sofia Stockholm Tallinn Tbilisi Tel Aviv Tivat Toulouse Tours Trieste Turin Venice Verona Vienna Vitoria Warsaw Wroclaw Yerevan Zadar Zagreb 43

44 Exercises on punctuality During 2017, the average delay minutes per movement demonstrated a slight increase 44

45 Aerostat Handbook 2017 During 2017, delays of more than 15 minutes affected 21.9% of all departing flights compared to 19.5% in In 2017 delayed domestic scheduled passenger services increased to 19.4% from 16.3% in 2016, while 22.1% of the European and 21.9% of the Intercontinental ones were also delayed. The average delay time of departing flights was 39 minutes, same as in 2016: the average delay time of intercontinental departing flights was 44 minutes (compared to 41 in 2016) and of domestic ones 40 minutes (compared to 37 in 2016). July was the month with the highest delays since 42.6% of departing flights were delayed, followed by August with 29.1%. The average delay time was 30.5 minutes in the former month and 37.3 minutes in the latter. Reactionary reasons affected 31.56% of the delayed departures. Besides those, the primary reasons for delayed departures for the year 2017 were: Airlines Internal with 19.47%, Air Traffic Flow Management with 11.73% Weather with 9.43%, while only 0.60% of the delayed departures were attributed to Airport Facilities. The average delay minutes per movement in 2017 were 11:45 mm:ss, slightly increased compared to 2016 (10:57 mm:ss). Proportion of Delayed Flights Proportion of Delayed Flights (more than 15 min) Average Delay per Delayed Flight In Minutes Departures Arrivals 17.1% % % % 39 45

46 6 Exercises on Punctuality Departure Movements Delay Minutes per Movement MVT Passenger Services Delay / MVT Minutes 90,000 88,010 85, ,000 79, ,000 69,497 69,033 60,000 62, Proportion of Delayed Departures Average Delay per Delayed Departure % Minutes 20% 20.9% 19.1% 32% 28.1% 31% 28.6% % Scheduled Charter Cargo 0 Scheduled Charter Cargo Departing Scheduled Flights Proportion of Delayed Departures Departing Scheduled Flights Average Delay per Delayed Departure Minutes Domestic 19.4% 16.3% Domestic Intra-European 22.1% 21% Intra-European Intercontinental 21.9% 21.7% Intercontinental % 5% 10% 15% 20% 25%

47 Aerostat Handbook 2017 Monthly Puntcuality Statistics Main Events Affecting Punctuality Proportion of Delayed Flights for more than 15 minutes Departing Flights Average Delay (min) of Flights Delayed for more than 15 minutes Proportion of Delayed Flights for more than 15 minutes Arriving Flights Average Delay (min) of Flights Delayed for more than 15 minutes January 20.0% % 48.5 February 11.0% % 44.6 March 10.9% % 39.8 April 13.5% % 40.1 May PNO strike/atc strike 11:00-15:00 LT 19.0% % 43.8 June 26.0% % 40.0 July 42.6% % 42.2 August 29.1% % 39.2 September 22.6% % 40.4 October 13.1% % 41.2 November 12.0% % 46.4 December 15.8% % 44.9 Year Total 19.6% % 43 Proportion of Delayed Flights Arrivals Departures (More than 15 Minutes) 50% 40% 30% 20% 10% 0% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average Delay per Delayed Flight Arrivals Departures Minutes Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 47

48 6 Exercises on Punctuality Delay Reasons Distribution Arrivals Departures EDP/Airline Automated Equipment Failure % of Times a Delay Reason is Allocated to a Delayed Flight Mail Only Airport Facilities - Not ATH Baggage Procesing, Sorting, etc. Damage to Aircraft EDP/Other Automated Equipment Failure Restriction at Airport of Destination Cargo & Mail Miscellaneous Mandatory Security Airport Facilities Other Immigration Customs, Health Aircraft and Ramp Handling Passenger & Baggage Flight Operations and Crewing Technical and Aircraft Equipment Restriction at Airport of Departure Weather Air Tra c Flow Management Airlines Internal Reactionary 0% 8% 16% 24% 32% 40% Proportion of Delay Reasons Reasons for Delay Arrivals Departures Reactionary 28.10% 31.56% Airlines Internal 34.03% 19.47% Air Traffic Flow Management 2.52% 11.73% Weather 3.84% 9.43% Restriction at Airport of Departure 9.00% 8.22% Technical and Aircraft Equipment 3.51% 6.89% Flight Operations and Crewing 2.63% 4.23% Passenger & Baggage 4.06% 2.78% Aircraft and Ramp Handling 2.85% 2.30% Immigration Customs, Health 0.66% 0.73% Airport Facilities 2.96% 0.60% Other 0.55% 0.60% Mandatory Security 1.65% 0.48% Cargo & Mail 0.33% 0.24% Miscellaneous 0.11% 0.24% Baggage Procesing, Sorting, etc. 2.20% 0.12% Damage to Aircraft 0.22% 0.12% EDP/Other Automated Equipment Failure 0.11% 0.12% Restriction at Airport of Destination 0.11% 0.12% EDP/Airline Automated Equipment Failure 0.44% 0.00% Mail Only 0.11% 0.00% Airport Facilities - Not ATH 0.00% 0.00% % of Delayed Flights for which a Delay Reason has been Reported 72.3% 87.4% 48

49 Aerostat Handbook 2017 Proportion of Delayed Departures /Scheduled vs. Charter vs. Cargo Scheduled Charter Cargo (More than 15 Minutes) 70% 60% 50% 40% 30% 20% 10% 0% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average Delay per Delayed Departure /Scheduled vs. Charter vs. Cargo Scheduled Charter Cargo Minutes Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Departing Scheduled Flights /Proportion of Delayed Flights per Region Domestic Intra-European Intercontinental (More than 15 Minutes) 50% 40% 30% 20% 10% 0% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Departing Scheduled Flights /Average Delay per Delayed Flight per Region Domestic Intra-European Intercontinental Minutes Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 49

50 Our grade report High levels of customer satisfaction were achieved in 2017, despite increased traffic volumes AIA continuously monitors passenger satisfaction through a number of channels ranging from structured rolling surveys to spontaneous feedback communication. According to our Passenger Survey results, passenger satisfaction was significantly improved compared to 2016 (from 4.26 in 2016 to 4.35 in 2017 on a 5-point scale), a very positive performance considering the significant traffic increase and the relevant disruption caused by infrastructure works at the terminal. Furthermore, AIA s commitment to passenger service excellence was mirrored in an exceptional performance that brought the Airport at the top position of all European airports. After the ASQ Survey undertaken by ACI, Athens Airport was awarded as the "Best Airport by Size and Region: million passengers annually, Europe", with a score of 4.14 and a consecutive improvement to the previous years performance. With the aid of our comprehensive Quality Monitoring System, we closely monitor and report operational performance by compiling indices which measure actual performance of key passenger airport processes, such as security, check-in, baggage delivery, and passport control. In 2017, the significant rise in passenger throughput resulted in an increase in waiting times in check-in, security screening and ticket desks, however waiting times remained overall at low levels, thus not affecting travellers satisfaction. Regarding the performance of the Call Centre, yearly statistics demonstrate that 99,44% of the incoming calls were answered in less than two minutes. Operational irregularities related to strike action and adverse weather conditions in Greece or abroad continued to occupy the attention of our Terminal Services personnel, who unfailingly stepped in to assist passengers with their inquiries. The information provision load at the information desks (including roaming agents) amounted to 242 queries per hour. The busiest months were those 50

51 Aerostat Handbook 2017 between April and October since queries increased up to 403 per hour during this period, especially during summer. Furthermore, committed to continuously improve the services we offer to the travelling public, special emphasis was placed on managing passenger comment: passenger comments were analysed on a monthly basis and relevant information got communicated to all involved parties. In 2017, we received 4,563 comments from 2,375 passengers, including the ones received from social media and the i-mind platform, the corporate volunteer programme for contingency plan assistance & advice by non-ops personnel. Of the total complaints, 57.8% related to AIA and 42.2% to third parties. Primary concerns were Cleaning and Security Screening which demonstrated an increase, while key positive attributes were the Comfort issues that were further improved in relation to Wi-Fi ranked first in the top-15 complaint list. The evaluation of the airport services through the passenger comments showed an increased satisfaction in all the examined parameters and the overall rating increased to 3.91 from 3.78 in A total of 1,539 letters of response were dispatched, out of which 90% were personalised. The average response time was 3.5 days. A number of 556 complaint cases required thorough investigation in cooperation with implicated departments in order for passengers to receive an appropriately justified response. 51

52 7 Our Grade Report Check-in queues - all airlines average check-in queuing time per month Minutes 2017 Jan 2.3 Feb Mar % 2016 Apr May Jun Check-in Queues - All Airlines Queuing Time Distribution 60% % 0.1% 79.5% 55.2% 30% 21.3% 15.5% 11.3% 3.6% 0% % % % 0.3% % 0.1% > 30 Minutes Dec Nov Oct

53 Aerostat Handbook 2017 Security Screening (Pax & Handbags) Average Queuing Time per Month 2017 All Screening Points 2016 Minutes Jul Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Security Screening (Pax & Handbags) % of Queues Exceeding 10 min % 2.5% 1.5% 1.1% 0.7% 0% Jan Feb Mar 1.9% 0.5% Apr May Jun Jul Aug Sep Oct Nov Dec Ticket Desks Queues - All Airlines / Average Ticket Desk Queuing Time per Month Aug Sep 7.3 Jan Minutes Feb Mar Jul Apr May Jun Aug Sep Oct Nov Dec Baggage Delivery Service / Average Time for First and Last Bag from "on-blocks" Time Obl-Fb Obl-Fb 2016 Fb-Lb 2017 Fb-Lb Minutes Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 53

54 7 Our Grade Report Call Centre Waiting Time Under 2 min Information Provision / Queries at the Info Desks Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 99.7% 99.6% 99.8% 99.7% 99.7% 99.6% 99.2% 99.5% 99.5% 99.3% 99.4% 99.0% 99.1% 99.0% 99.4% 99.5% 99.6% 99.6% 99.4% 88.3% 99.5% 99.6% 99.3% 99.5% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec % 20% 40% 60% 80% 100% Passenger Complaints Analysis % Market Share PRMs 1.0% 1.5% Facility Maintenance 2.2% 1.6% Information Screens 0.6% 1.4% Baggage Trolleys Way Finding / Signage 0.4% 0.8% 1.3% 1.7% Cleaning Services Information Services Seating / Rest Facilities IT Public Systems Retail & Services Parking Services Security Services Food & Beverage 5.2% 3.3% 2.7% 3.9% 1.8% 2.3% 3.8% 5.7% 4.7% 3.6% 7.6% 5.9% 10.5% 8.6% 5.1% 4.7% Aviation Services 27.8% 27.8% 0% 6% 12% 18% 24% 30% 54

55 Aerostat Handbook 2017 Airport Services Evaluation Comparison of Average Rating of Services (1-5 scale) Sense Of Security Terminal Ambience Airport Staff Courtesy PRM Facilities Terminal Signage Info Services Fids Monitors Seating Availability Comfort Cleanliness Shopping Restaurants Other Commercial Services Parking Services e-parking Baggage Trolleys Check-In Services (Airline / Gh Services) Aircraft Boarding (Airline / Gh Services) Baggage Delivery (Airline / Gh Services) Passenger Comment Management / Customised Responses per Month % % of customised responses 90% 80% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Passenger Comment Management / Average Response Time per Month Average response time (Days) Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 55

56 8 Joining the Passenger Dots Joining the passenger dots Greek residents' impressive comeback In 2017, passengers travelling through Athens International Airport somewhat retained their demographic identity. Male passengers still constituted a little more than half (53%), while younger groups reduced their share; passengers at the age group of represented 41% compared to 46% of the total passenger base the previous year, raising the average age to 39 years old (38 years old in 2016). Passengers with a higher educational level also increased, since 82% of the total held a university degree, compared to 77% in Greek residents continued to rapidly increase their share and represented 44% of the total passengers, compared to 42% in This trend is evident for Greek nationals (48%, as opposed to 47% in 2016). However, foreign residents still constituted more than half (56%), of the Airport s total passenger base, with the majority coming from the EU (32%) and the USA/Canada (10%). Despite the increase in total traffic for 2017, the frequency of travelling from Athens International Airport was reduced to 3.9 times a year per passenger (4.3 in 2016), highlighting the opportunity offered to a group of people for flying with value for money offers. Foreign passengers stayed in Greece an average of 15 days and kept their interest in the city of Athens, by spending on average 5.5 days there. Greeks also spent additional time at their destination, staying on average for 14 days, compared to 13 days in the previous year. 56

57 Aerostat Handbook 2017 In 2017 leisure travellers increased compared to the previous year and represented 76% of the total (73% in 2016). Of those, 61% travelled for holidays and tourism and 29% to visit friends and relatives (59% and 33% in 2016, respectively). Business travelling presented a noteworthy drop in 2017 (from 27% in 2016 to 24% in 2017). Passengers travelling to attend a business meeting were significantly increased and represented 64% of all business travellers, compared to 46% in Booking a ticket online through the airline s website was still a visible trend since 58% of passengers reserved their air ticket this way (57% in 2016). However, passengers purchased their tickets quite earlier in 2017 compared to 2016, namely 48 days in advance, compared to 43 days in the previous year. Foreign residents booked theirs on average 61 days prior to departure (54 days in 2016) and Greek residents 32 days before travelling (28 days in 2016). Transfer passengers represented a lower share of the total traffic (21% as opposed to 24% in 2016). However, connecting traffic between a domestic and an international destination increased compared to last year, representing the 72% compared to 70% in Santorini and Thessaloniki remained the top domestic destinations for transfer passengers, with 16% of total transfer passengers travelling to the former and 15% to the latter, compared to 14% for both cases during the previous year. The top international markets for transfer passengers were the USA which climbed to the first place with 10% of total international transfer passengers (7% in 2016), followed by Italy (8%), France (7%) and Cyprus (7%). Indirect traffic slightly decreased in 2017, with passengers flying indirectly to their final destination accounting to almost 3 million; passengers from America preferred direct flights and Australian residents demonstrated a reluctance to travel in Europe in general. 57

58 8 Joining the Passenger Dots Gender Age Male Female % Market Share 53% 54% 47% 46% 60% 50% 40% 30% 20% 10% % Market Share Mean Age 2017: 39 years Mean Age 2016: 38 years 29% 31% 25% 23% 18% 15% 16% 16% 15% 12% 0% 10% 20% 30% 40% 50% 60% 0% Education % Market Share None/ elementary 1% 2% High school 17% 21% College / university 82% 77% 0% 10% 20% 30% 40% 50% 60% 70% Main Nationality % Market Share 50% 48% 47% 40% 30% 27% 26% 20% 10% 0% Greek E.U. (Non Greek) 6% 6% Other European 9% 10% USA/ Canadian 3% 2% Middle Easrtern 5% 6% 1% 1% 1% 2% ASP African South American 58

59 Aerostat Handbook 2017 Main Residence % Market Share 50% 44% 42% 40% 32% 32% 30% 20% 10% 0% Greece E.U. (Non- Greece) 5% 5% Rest of Europe 3% Middle East 3% 10% 11% USA/ Canada 4% 5% 1% 1% 1% 1% ASP Africa South America Origin % Market Share 50% 48% 49% 40% 40% 36% 30% 20% 10% 8% 10% 4% 5% 0% Greeks living in Greece Greeks living abroad Foreigners living in Greece Foreigners living abroad Frequency of Travelling Frequency of Travelling to/from Athens 50% 40% 48% % Market Share % Market Share 44% Average No Of Trips per Year 2017: 8.0 (9.1 in 2016) 65% 52% 64% 61% Average No Of Trips per Year 2017: 3.9 (4.3 in 2016) 30% 20% 27% 25% 25% 31% 39% 26% 26% 27% 10% 13% 10% 12% 0% Light (Up to 2 times/year) Medium (3-9 times/ year Heavy (10+ times/ year) 0% Light (Up to 2 times/year) Medium (3-9 times/ year Heavy (10+ times/ year) 59

60 8 Joining the Passenger Dots Trip Length - Greek Residents Trip Length - Foreign Residents % Market Share % Market Share Average trip length: 14 days (13 in 2016) Average Trip Length : 15 days (15 in 2016) Average Stay in ATH: 5.5 days (5.5 in 2016) Outgoing vs. Return-home Flight % Market Share 60

61 Aerostat Handbook 2017 Purpose of Trip Business Reasons for Travelling 2017 % Market Share 24% 70% 60% 64% 76% 50% 40% 46% % 22% 73% 27% Business reasons Personal reasons Way of Travelling on Holiday % 10% 0% Business meeting 13% 11% Conference/ congress 4% 6% Trade fair/ exhibition 6% 9% Training course/ seminar Personal Reasons for Travelling 3% 5% Maritime Jobs 12% Other % Market Share 2% 70% 60% 61% 59% 50% 98% 40% % 29% 33% 2% 20% 10% 0% 3% 3% 1% 1% 5% 4% 98% Travelling with a group Travelling independently Holidays/ tourism Visit to relatives/ friends Studies Medical reasons Other 61

62 8 Joining the Passenger Dots Ticket Booking % Market Share 60% 58% 56% 48% 36% 24% 12% 0% 20% 20% Travel agent/ Tour operator Airlines website 14% 13% Booking engine/ travel website 7% 8% Company's travel department 0% 2% Airlines call center/o ce 1% 1% At the airport Reservation Period Greek Residents Foreign Residents % Market Share 70% 60% Average Ticket booking period before Departure: 48 Days (43 in 2016) Foreigners average: 61 days 50% 56% 40% 31% 28% 30% 24% 18% 20% 21% Greeks average: 32 days 10% 14% 0% 9% 1-10 days days days 30+ days Transfer Passengers Movement of Transfer Passengers 50% % Market Share 72% 70% % 21% 24% 30% 20% 18% 19% 79% 76% 10% 10% 11% O&D Transfer 0% DOM to DOM INT to INT DOM to INT & INT to DOM 62

63 Aerostat Handbook 2017 Top Domestic Destinations of Transfer Passengers Direct vs. Indirect Flight to Final International Destination % Market Share Thira/Santorini 16% 14% Thessaloniki 15% 14% Heraklion 11% 10% Chania Rhodes Mikonos 8% 8% 8% 9% 8% 8% Mitilini Kerkyra Paros Kos 4% 4% 4% 5% 3% 2% 3% 4% 0% 5% 10% 15% 20% 13% % Direct flight Indirect flight 17% % Top International Destinations of Transfer Passengers Main Indirect International Destinations % Market Share 2017 Passengers United States Italy France Cyprus Germany United Kingdom Israel Spain Switzerland Australia Lebanon Canada Turkey Belgium 10% 7% 8% 10% 7% 6% 7% 7% 6% 6% 5% 6% 4% 3% 4% 5% 3% 3% 2% 3% 2% 1% 2% 2% 2% 3% 2% 1% 0% 2% 4% 6% 8% 10% 12% New York 104,500 Melbourne Sydney Boston Los Angeles Chicago London Paris Washington Dusseldorf Singapore Lisbon San Francisco Oslo Shanghai Amsterdam Delhi Seoul Tokyo Barcelona 78,100 74,100 62,300 58,100 55,500 50,000 43,600 42,800 42,000 37,200 36,200 36,000 35,100 34,600 33,100 32,000 31,500 30,200 30,100 20,000 50,000 80, ,000 63

64 Adding tourists In 2017, Athens Airport welcomed the record number of 4.8 million foreign visitors mainly travelling for holidays/city-break In 2017 incoming foreign passengers continued to grow and increased by 6% compared to the previous year. In total numbers, 4.8 million foreign passengers arrived at Athens International Airport, compared to 4.5 in This development is mostly attributed to foreign residents visiting our country for leisure purposes (+11%), as foreign arrivals for business have been reduced by 15%. The season was obviously extended in 2017, as also witnessed by the double-digit growth in April, August, September, October and December. The United States remains the largest market of leisure arrivals, further increased by 12% compared to the previous year, reaching the high number of approximately 570 thousand tourists in Germany s (+30%) and France s (+20%) growth also contributed significantly to the overall increase. On the other hand, the UK demonstrated a small decline (-6%), however still remaining the fourth biggest market for incoming leisure traffic. Belgium (+51%), Israel (+52%) and Russia (+43%) contributed with high volumes (~90 thousand tourists each). The countries with the highest growth for 2017 were Serbia (+71%), Ukraine (+70%) and China (+62%). Athens as a destination significantly contributed to incoming tourism with +13.3% of all incoming passenger stating they intended to visit the city and stayed on average for five days. Transfer to other Greek destinations for leisure purposes also increased by +7.5%. The top three incoming leisure destinations in Greece for transfer passengers, following Athens, are Santorini (+19), Mykonos (-3%) and Thessaloniki (+1%). Incoming passengers travelling on business mainly originated from Cyprus, which is the only country that demonstrated growth of the business traveller segment. The UK and Italy ranked in the next places, however with reduced numbers. Greeks travelling abroad significantly increased (+26%) and reached 2.4 million in 2017, the majority (65%) travelling for leisure (increased by +30% compared to 2016). Greeks top destinations for leisure traffic were Italy (+51%), Cyprus (+21%) and the UK (+12%). Greeks travelling abroad for business increased by 19%, which corresponds to 828 thousand more passengers. Apart from April (-10%) and August (-15%), all months revealed a considerable increase, with June demonstrating substantial growth of +64%. Top destinations for business purpose were Italy (+35%) Germany (+15%), and Cyprus (+66%). 64

65 Aerostat Handbook 2017 Incoming Passenger Development Passengers % Growth 2017/2016 Foreign residents 4,793,697 4,526,100 +6% Foreign residents on leisure 3,569,673 3,980, % Foreign residents on business 813, ,427-15% 0 1,000,000 2,000,000 3,000,000 4,000,000 5,000,000 Seasonality of Incoming Leisure Traffic Arrivals Passengers % Growth 2017/ , ,000 +6% +13% +14% 500, , % +3% +7% +26% 300, ,000 +7% +0% +2% +5% +17% 100,000 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Incoming Leisure Arrivals per Geographical Region Passengers % Growth 2017/2016 Western Europe 1,959,692 1,910,095 +3% America 736, ,964 +7% Asia Pacific Eastern Europe Middle East Africa 315, , , , , ,663 54,072 58, ,000 1,000,000 1,500,000 2,000,000-1% +75% +22% -8% 65

66 9 Adding Tourists Top 10 Countries of Incoming Leisure Traffic 2017 Passengers % Growth 2017/ , , , , , , , , , , , , , ,219 98, % +30% +20% -6% +17% -4% -24% -2% +35% -2% United States Germany France United Kingdom Italy Cyprus Australia Canada Spain Switzerland Countries with the Highest Growth of Incoming Leisure Traffic Passengers % Growth 2017/ ,000 80,000 94,329 93, % +52% 89, % 60,000 62,469 61,755 62,469 40,000 40,597 40, % +63% 23,917 24,631 25,075 20, % 14,636 0 Belgium Israel Russia Ukraine China Serbia Incoming Leisure Traffic Visiting Athens & Catchment Area Passengers % Growth 2017/2016 3,000,000 2,000, % 2,782,894 2,455,578 1,000,000 +7% 1,197,218 1,114,095 0 Incoming Leisure Traffic in Athens & Catchment Area Incoming Leisure Traffic Transferring to Other Greek Destinations via ATH 66

67 Aerostat Handbook 2017 Top Incoming Leisure Traffic Destinations in Greece via Athens 2017 Passengers % Growth 2017/2016 Thira/Santorini 286, % Mikonos 121,996-3% Thessaloniki Heraklion Chania Rhodes 91,946 90,270 89,672 87,277 +1% +8% +24% +10% 0 60, , , , ,000 Length of Stay in Greece - Incoming Leisure Traffic Length of Stay in Greece % Market Share Up to 1 week 40% 2 Weeks 34% 3-4 Weeks 16% More than a month 10% Average days in Greece: 15 Average days in Athens: 5 0% 10% 20% 30% 40% Seasonality of Incoming Business Traffic Arrivals Passengers % Growth 2017/ , , ,000-12% +2% -18% -20% -30% -21% 80,000 60,000-4% -21% -3% -41% +5% -13% 40,000 20,000 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 67

68 9 Adding Tourists Top Countries of Incoming Business Traffic 2017 Passengers % Growth 2017/2016 Cyprus 93, % United Kingdom Italy Germany 67,121 75,419 73,874-9% -12% -18% United States France 40,435 46,456-20% -35% 0 20,000 40,000 60,000 80, ,000 Incoming Business Traffic Visiting Athens & Catchment Area Passengers % Growth 2017/ ,000-9% 630, , ,000-30% 183, ,208 0 Incoming Business Tra c in Athens & Catchment Area Incoming Business Tra c Transferring to Greek Destinations via ATH Top Incoming Business Traffic Destinations in Greece via Athens 2017 Passengers % Growth 2017/2016 Thessaloniki 35,950-11% Heraklion 27,379-22% Mitilini Mikonos Chania Rhodes 13,699 13,699 13,699 11, ,000 20,000 30,000 40,000-37% 26% -73% -41% 68

69 Aerostat Handbook 2017 Length of Stay in Greece - Incoming Business Passengers Length of stay in Greece % Market Share 1 week 76% 2 weeks 10% 3-4 weeks 5% More than a month 9% 0% 20% 40% 60% 80% Greek Outgoing Passengers Development Passengers % Growth 2017/2016 Greeks Travelling to International Destinations 1,873,376 2,355, % Greeks Travelling for Business to International Destinations 695, , % Greeks Travelling for Leisure to International Destinations 1,177,877 1,527, % 0 600,000 1,200,000 1,800,000 2,400,000 Seasonality of Greek Leisure Traffic Departures Passengers % Growth 2017/ , % +20% 150, % +30% +37% +25% +44% +34% +35% +27% +7% +36% 100,000 50,000 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 69

70 9 Adding Tourists Length of Stay Abroad - Greek Business Traffic Length of stay abroad 60% 75% 50% % Market Share 40% 30% 20% 10% 0% 9% 5% 11% 1 Week 2 Weeks 3-4 Weeks More than a month Average days Abroad: 16 MORE THAN A MONTH UP TO 1 WEEK eilength of Stay Abroad - Greek L sure Traffic 3-4 WEEK 2 WEEKS 70

71 Aerostat Handbook 2017 Seasonality of Greek Business Traffic Departures Passengers % Growth 2017/ ,000 75, % +42% +24% -10% +13% +64% +33% +26% +23% +10% +3% 50,000-15% 25,000 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Top Destination Countries of Greek Business Traffic Top Destination Countries of Greek Leisure Traffic 2017 Passengers % Growth 2017/ Passengers % Growth 2017/ , % 150, % +12% 130, , % 143,001 90, % +15% +66% 100,000 60,000 30,000 83,479 80, ,182 80,083-2% 49,441-16% 40, % 31,470 50, % +7% 63,098 64,625 0 Italy Germany Cyprus UK Turkey Spain 0 United States France Germany UK Cyprus Italy 71

72 Greek arithmetic In 2017 the Greek commercial airports welcomed almost 58 million passengers, approximately 5 million above 2016 levels In 2017 the Greek aviation industry continued its successful course, with the 39 Greek commercial airports welcoming almost 58 million passengers, approximately 5 million above the 2016 levels (+9.4%). International passenger traffic exceeded 41 million, enjoying a dynamic rise of 11.9%, 4.4 million above 2016, and was the main source of the additional traffic. All major Greek airports enjoyed increased international traffic, growing however at a different pace. Domestic passenger traffic rose by 3.6%, with smaller airports enjoying a higher growth than the major ones. The Heraklion airport double-digit passenger growth (10.6%), as well as the 5.3% decline of the Chania airport, are both worth noting. Flights serviced by Greek airports in the year under review increased by a meagre 2.1%, which is the outcome of the international services growing by 4.8% and the domestic ones declining by 1.6%. This, combined with the passenger traffic evolution, clearly indicates the use of larger aircraft and/ or the significant increase in the airline load factors on international flights. Athens International Airport accounted for 37.4% of Greece s total passenger traffic and 38.5% of the country s aircraft movements (compared to 37.7% and 38.7% in 2016 respectively), thus managing to retain its position in the total Greek aviation industry, despite the strong growth of the Greek peripheral airports. 72

73 Aerostat Handbook 2017 Passenger traffic of main Greek airports Commercial passengers CITY 2017 % 2017 / % 2017 / % 2017 / 2016 Athens 7,303, % 14,366, % 21,670, % Heraklion 1,170, % 6,307, % 7,477, % Thessaloniki 2,387, % 3,850, % 6,237, % Rhodes 859, % 4,369, % 5,228, % Chania 833, % 2,182, % 3,016, % Corfu 291, % 2,602, % 2,894, % Kos 228, % 2,055, % 2,284, % Santorini 1,024, % 882, % 1,907, % Zakinthos 82, % 1,563, % 1,646, % Mykonos 470, % 693, % 1,164, % Other GR airports 1,786, % 2,659, % 4,446, % Total Greece 16,439, % 41,532, % 57,972, % Aircraft movements of main Greek airports Commercial aircraft movements CITY 2017 % 2017 / % 2017 / % 2017 / 2016 Athens 78, % 106, % 184, % Heraklion 23, % 28, % 52, % Thessaloniki 11, % 39, % 50, % Rhodes 8, % 27, % 35, % Chania 3, % 16, % 20, % Corfu 5, % 13, % 19, % Kos 3, % 13, % 16, % Santorini 8, % 6, % 15, % Zakinthos 2, % 9, % 11, % Mykonos 4, % 5, % 10, % Other GR airports 42, % 19, % 62, % Total Greece 192, % 287, % 479, % Top 10 Greek Airports According to Total Passenger Traffic Top 10 Greek Airports According to Domestic Passenger Traffic % Market Share % Market Share Athens 37.4% 37.7% Heraklion 12.9% 12.7% Thessaloniki 10.8% 10.7% Rhodes 9% 9.3% Chania Corfu Kos Santorini Zakinthos Mykonos 5.2% 5.6% 5% 5.2% 3.9% 3.6% 3.3% 3.2% 2.8% 2.7% 2% 1.9% 7.7% 7.4% 0% 10% 20% 30% 40% Athens 44.4% 45% Thessaloniki 14.5% 15.3% Heraklion 7.1% 6.7% Santorini 6.2% 5.7% Rhodes Chania Mykonos Mitilini Corfu Kos 5.2% 5.4% 5.1% 5.5% 2.9% 2.5% 2% 2.2% 1.8% 1.9% 1.4% 1.3% Other GR 9.4% airports 8.7% 0% 10% 20% 30% 40% 50% 73

74 10 Greek Arithmetic Top 10 Greek Airports According to International Passenger Traffic Athens Heraklion Rhodes Thessaloniki Corfu Chania Kos Zakinthos Santorini Mykonos Other GR airports % Market Share 34.6% 34.6% 15.2% 15.3% 10.5% 11% 9.3% 8.8% 6.3% 6.6% 5.3% 5.6% 4.9% 4.6% 3.8% 3.6% 2.1% 2.1% 1.7% 1.6% 6.4% 6.1% 0% 10% 20% 30% 40% Top 10 Greek Airports According to International Charter Passengers Heraklion Rhodes Chania Corfu Kos Zakinthos Aktio Kefallonia Thessaloniki Skiathos Other GR airports % Market Share 40% 22.3% 15% 19.6% 8.3% 10.2% 7% 12% 6.3% 8.4% 6.2% 6.8% 2.2% 2.3% 1.9% 2.4% 1.7% 2.5% 1.5% 1.7% 9.9% 19.5% 0% 10% 20% 30% 40% Top 10 Greek Airports According to Total Aircraft Movements Athens Thessaloniki Heraklion Rhodes Kos 4.2% 4.4% Chania 4% 4.1% Corfu 3.5% 3.2% Santorini 3.2% 3% Zakinthos 2.5% 2.3% Mykonos 2.2% 2.5% Other GR airports % Market Share 10.8% 10.4% 10.6% 10.2% 7.5% 7.7% 13% 13.5% 38.5% 38.7% 0% 10% 20% 30% 40% 74

75 Aerostat Handbook 2017 Top 10 Greek Airports According to Domestic Aircraft Movements % Market Share Athens 40.7% 39.5% Thessaloniki 12% 11.3% Heraklion Santorini Rhodes Chania Chios Mykonos 5.8% 5.3% 4.7% 4% 4.5% 5.1% 2.9% 3.2% 2.6% 2.2% 2.5% 3.3% 2.5% Mitilini 2.7% 2% Kos 2.1% Other GR airports 19.7% 21.4% 0% 10% 20% 30% 40% 50% Top 10 Greek Airports According to International Aircraft Movements % Market Share Athens 37% 38.2% Heraklion 13.8% 13.6% Thessaloniki 10% 9.7% Rhodes 9.5% 9.6% Corfu Chania Kos Zakinthos Santorini Mykonos Other GR airports 5.9% 6.2% 4.7% 4.8% 4.6% 4% 3.5% 3.2% 2.3% 2.3% 2% 2% 6.9% 6.5% 0% 8% 16% 24% 32% 40% Top 10 Greek Airports According to International Charter Movements Heraklion Rhodes Chania Corfu Kos Zakinthos Aktio Kefallonia Thessaloniki Skiathos Other GR airports % Market Share 37.4% 21.1% 14% 18.6% 7.7% 9.4% 7.2% 12.1% 6.3% 8% 6.1% 6.7% 2.6% 2.4% 2.2% 2.4% 2.2% 2.7% 1.8% 2% 12.6% 14.6% 0% 8% 16% 24% 32% 40% 75

76 Europe plus the World Global airport traffic recorded a strong traffic rise at 6.6%, with European and Asia-Pacific being the fastest growing regions The global aviation industry gathered strong momentum in 2017 which was a year characterised by low oil prices, efficiency of aircraft capacity utilisation and fleet growth. The combination of these resulted in a very prosperous year for the airlines profitability, as well as attractive fares which in turn stimulated a strong growth of passenger traffic. ACI reports a strong traffic rise on the global scale at 6.6%, the third consecutive year that growth exceeded 6%, however with a slow-down from September onwards. Europe and Asia-Pacific are the fastest-growing regions, with passenger traffic rising by 8.7% and 8% respectively. At 5.2%, Middle Eastern airports observed moderate passenger traffic growth in 2017 compared to previous years, mainly due to the Qatari diplomatic crisis. Africa and Latin America-Caribbean grew by 6% and 4.3% respectively, witnessing a revival in passenger traffic following the recession of the regions major economies. North America, even with its mature market status, achieved gains of 3.5% year-over-year in At 7.9%, global freight figures achieved record growth in 2017, with all regions posting robust growth levels. The persistent growth of online retail as well as a restructuring of marine transport brought significant benefits to the sector. Global aircraft movements, consistent to the trend of the last few years, presented a slow growth of 2.4% globally, with Middle East and Latin America experiencing a slight decline (of -0.7% and -0.5% respectively), North America and Africa a 76

77 Aerostat Handbook 2017 slow increase (+0.8% and +2.1% respectively), while Europe and Asia Pacific were the regions that presented a robust growth of aircraft movements (+3.7% and +5.4% respectively), consistent to the respective passenger demand in these regions. Passenger traffic across the European network posted an average growth of 8.5%. Non-EU airports lead the way of passenger traffic growth (+11.4%), with EU airports also achieving strong increase (+7.7%), although affected by specific airline-caused disruptions, such as the Air Berlin and Monarch cease of operations or the Ryanair growth slowdown in the winter period. Among the top-10 European airports in terms of passenger volumes, Amsterdam was the fastest growing with 7.7%, followed by Barcelona with 7.1%. With the exception of Rome FCO, the major European airports managed to considerably enhance their passenger base despite capacity limitations. Athens International Airport, with a growth of more than 8% in number of passengers and more than 3% in number of flights, scored above the major European airport average (above 10 mppa) and is among the top 30 European airports (26th in terms of flights and 29th in terms of passenger traffic) based on the 2017 traffic volumes. 77

78 11 Europe plus the World 20 Top 10 european airports according to passenger traffic % ow Gr th 2 / e ass P 7 ng e rs i (m l l io n) ,0 0,00 60, Cargo (million tonnes), ,0,0, Rome FCO % Munich 5.5% London LGW 5.3% Barcelona 7.1% Madrid 5.9% Istanbul 6.0% Frankfurt 6.1% Amsterdam 7.7% 5.4% Paris CDG London LHR 3.0% Top 10 european airports according to cargo uplift,00, , Top 10 european airports according to aircraft movements % Growth 2017/ Aircraft Movements % Growth 2017/ ,000 2,500, ,000 2,000, ,000 1,500, ,000 1,000, % 2.7% -1.0% 2.6% 2.5% 5.1% London LHR Frankfurt Istanbul Munich Madrid Barcelona Rome FCO -5.3% 0.7% Paris CDG Milan MXP 7.4% Liege 1.5% Cologne 3.8% Luxembourg 8.7% Istanbul IST 1.3% Leipzig 6.5% London LHR 3.1% Amsterdam 2.4% Frankfurt 1.8% 0 Moscow SVO 12.9% 78 Paris CDG 2.1% 0 100, % 500,000 Amsterdam 200,000

79 Aerostat Handbook 2017 Worldwide traffic development by geographical region Region Total 2017 passenger traffic %2017 / 2016 Total 2017 cargo (tonnes) %2017 / 2016 Total 2017 aircraft movements %2017 / 2016 Number of airports Africa 159,645, % 1,947, % 2,218, % 128 Asia/Pacific 2,016,755, % 38,682, % 14,774, % 176 Europe 2,116,935, % 20,448, % 20,243, % 495 Latin America/Carribean 556,377, % 4,983, % 6,297, % 229 Middle East 311,326, % 8,655, % 2,217, % 19 North America 1,758,392, % 30,896, % 25,249, % 155 ACI TOTAL 6,919,433, % 105,613, % 71,000, % 1,202 Major european airports (>10 mio pax in 2017) commercial passenger traffic development 2017 Major european airports (>10 mio pax in 2017) commercial aircraft movements development 2017 % Passenger Growth 2017/2016 % Flight Growth 2017/2016 Lisbon Prague Budapest Milan Brussels Malaga Alicante Berlin SXF Helsinki Manchester Athens Las Palmas Stockholm Amsterdam Tenerife Zurich Barcelona Nice Oslo London STN Palma Mallorca Europe Frankfurt Madrid Dublin London LGW Munich Paris CDG Geneva Dusseldorf Vienna London LHR Paris ORY Copenhagen Rome FCO Berlin TXL -1.8% -3.7% 5% 4.8% 4.5% 3% 2.6% 0.5% 7.9% 7.7% 7.7% 7.5% 7.1% 7.1% 6.6% 6.6% 6.5% 6.4% 6.1% 5.9% 5.8% 5.6% 5.5% 5.4% 13.6% 11.7% 11.1% 10.4% 9.9% 8.6% 8.5% 8.2% 18.8% 17.9% 14.5% 14.2% -10% -4% 2% 8% 14% 20% Lisbon Prague Milan MXP Alicante Brussels Budapest Stockhom ARN Manchester Malaga Berlin SXF Tenerife Las Palmas Dublin Helsinki Amsterdam Athens Frankfurt Munich Barcelona Oslo Europe London LGW Zurich Dusseldorf Paris CDG London LHR Palma Mallorca Geneva Madrid Vienna Nice Paris ORY Copenhagen Rome FCO Berlin TXL -5.2% -7% -0.8% -0.9% -1.1% -2.3% -2.7% -0.1% -0.3% 2.2% 2% 2% 2% 1.6% 0.6% 0.2% 4.2% 4% 4% 3.9% 3.7% 3.4% 2.7% 2.6% 2.4% 7.4% 7.1% 7% 6.8% 6.3% 6% 5.7% 5.7% 11.5% 9.3% -11% -4.5% 2% 8.5% 15% 79

80 Air Vocabulary Passenger and Flight Statistics The origin and destination of a flight is defined according to the first origin/last destination of the flight. A passenger s origin/destination is defined according to the point of embarkation/disembarkation. Classification into Intra/Extra- Schengen for passengers and flights is designated according to the flight s last origin/first stop. Geographical regions are defined according to the ACI classification. Transit Passengers are defined as passengers arriving to and departing from the airport with the same flight number, without leaving the transit area of the airport (direct transit). Terminal Passengers are arriving and departing passengers, transit passengers excluded. All traffic statistical data are measured on UTC and Land/ Airborne times. Traffic data for the peripheral Greek airports are based on the preliminary traffic results dispatched by the Hellenic Civil Aviation Authority (HCAA). The total number of Greece s domestic flights and passengers are doublecounted (included in both the airport of origin and the airport of destination). Traffic statistics on worldwide and European airports are ACI preliminary traffic results, based on the submissions of over 1,000 airports around the globe. Charts 11.4 and 11.5 are based on ACI s rapid data exchange programme. 80

81 Aerostat Handbook 2017 Exercises in Punctuality A flight is characterised as Delayed if it departs/arrives (off-/ on- blocks) 16 or more minutes after the scheduled time of departure/arrival. Average Delay is calculated in minutes and amongst delayed flights. Delay reasons are classified according to IATA Delay Codes, as declared by the airlines and/ or handling agents. It should be noted that statistics presented in this report should be treated with caution due to the limited number of delayed flights for which a delay reason is declared. Joining the Passenger Dots Adding Tourists Passenger profile and tourism development data derive from AIA s Passengers Survey. This survey has been conducted at Athens International Airport as from the airport opening aiming to investigate the demographic and travelling profile of Athens passengers and depict changes over the years. The annual sample of the survey amounts to 40,000 interviews conducted with departing passengers, while data collection takes place at the departure gates of the airport on a daily basis. Passenger volumes presented to the Adding Tourists chapter correspond to passenger arrivals for foreign residents and passenger departures for Greek residents. Our Grade Report Service Performance relates to: Capturing passengers /visitors perception regarding the level of services offered (passenger comment management process); Measuring actual performance on critical areas (service performance indicators). Service Performance indicators reflect those areas of service and facilities that affect the perception of a passenger on the level of the service offered within the airport premises. Thus, for a number of services offered to passengers either by the Airport Company or by third party airport users (airlines/ handlers), quantifiable indicators have been established and are being monitored, in line with the Corporate Quality programme of AIA. These indicators enable accurate monitoring of the level of service provided while supporting benchmarking and performance enhancement activities. Efficient measurement of AIA and non-aia passenger-oriented services is achieved through effective crossdepartmental cooperation. Check-in, Ticketing and Security Queues Measurement of queuing time refers to the time elapsing from the moment a passenger stands in line until they reach the service point. Measurements are taken seven days a week between 06:00 and 22:00 hours. Baggage Reclaim The measurement of the time between aircraft on-blocks until first bag delivery (Obl- Fb) and between first-bag delivery until last-bag delivery (Fb-Lb) is a standard method among international airports for assessing baggage reclaim performance and approximates the level of service provided. Info Desk Although the info desk queries indicator is not a direct measure of service performance, it does connote the effect of passenger traffic on the information counters. Call Centre AIA s call centre statistics are produced by the Report Manager who provides historical statistical reporting and information on all contact centre activities. These statistics can be retrieved by 10 seconds intervals. Service level is also provided i.e. the percentage of incoming service calls that are answered by the service group within a specified time period, representing how well the contact centre performs. Specified time period for AIA s service level is set at 20 seconds which is the time between the end of the introductory message and the agent s respond. Passenger Complaints Refers to complaints about services categorised according to impact on operations. All complaints are expressed as a percentage of the total incoming complaints. In compliance with article 10 of the ACI-Europe Airport Voluntary Commitment, Athens International Airport has established an integrated Passenger Complaint Management System. Airport Services Questionnaire Rating AIA s passenger comments brochure titled Your Opinion Counts features a questionnaire section for the evaluation of airport services and facilities. This section includes 20 general service categories, which the passengers rate on a 1-to-5 scale (5 being excellent). In 2017, 547 passengers in total answered this questionnaire. * All figures presented in this report refer to year 2017 unless otherwise stated. 81

82 Sociétés Anonymes Registration Number: 35925/04/B/96/60 General Commercial (G.E.MI) Registration Number : This document has been printed on environmentally friendly, high - quality paper with the following composition: 40% recycled paper, 55% FSC - certified paper pulp (certificate of sustainable forest management) and 5% cotton fibres to improve paper texture and appearance. It is eco label - compliant, adhering to all environmental management ISO standards as well as the relevant ISO standard for reduced carbon dioxide (CO2) generation and emissions during manufacturing. It features neutral ph; it is free of heavy metals and is non-chlorinated to avoid contamination of water, the ground water table and the sea. It is durable but also fully self degradable and recyclable. 82