Athens International Airport Eleftherios Venizelos

Transcription

1 Athens International Airport Eleftherios Venizelos Aerostat Handbook 2013

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3 Athens International Airport Eleftherios Venizelos Aerostat Handbook 2013

4 Contents 4 Contents 04 4-word Catching up with How many travelled where 03. Counting airplanes Tonnes up in the sky The network worksheet Exercises on punctuality Our grade report Joining the passenger dots Adding tourists 58. Greek arithmetic Europe plus the world 68 Air vocabulary 72

5 Aerostat Handbook word May 2014 In another year of economic recession not only for Greece but also for Europe, the main factors impacting the Athens International Airport s (AIA) traffic development were the reduced disposable income of Greek travellers as well as foreign carriers restructuring and network rationalisation. On the other side, growth of incoming tourism in Greece and the gradual resurgence of Athens as a popular tourism destination were positive demand trends which to some extent counterbalanced other negative influential factors. Amidst this challenging and changing aviation market environment, AIA s traffic amounted to 140 thousand flights and million passengers, presenting a decline vs. the corresponding prior year levels of -8.4% and -3.2% respectively. Despite the overall unfavourable result, since May, AIA s traffic demonstrated a clear recovery trend that continued throughout the second half of 2013, with passenger traffic turning positive in the fourth quarter and continuing its positive performance in the first months of In the course of 2013, AIA continued to dynamically implement its marketing strategy and incentives schemes in order to defend the airport s pricing approach, minimise traffic losses and assist airlines to sustain their operations to the extent possible. Moreover, in the course of 2013, AIA continued to support and reinforce Athens attractiveness as a tourism destination and assist in the recovery of the city s image, through strategic partnerships and synergies with tourism organisations and associations and a series of corresponding actions and initiatives, such as the promotion of Athens through AIA s website and at AIA s lounges and our city-card athenspotlighted programme. Our most recent project, the City Pair Initiative and the Perhaψ You re an Aθenian too! campaign promote Destination-Athens around the world, through the cooperation and support of 18 fellow airports that have committed to reciprocally promote Destination-Athens with all their available communication and promotional means. In recognition of its creativity and continuous support to its airline partners, especially in light of the extremely adverse conditions of the Greek economy, AIA was once more rewarded by the airline industry during the 8th Routes Europe Forum. Having received its 12th recognition in 9 consecutive years, AIA is the most awarded airport for its airport marketing performance. In this 12th edition of the Aerostat Handbook 2013, infographics are used to illustrate key market trends and attributes of the airport s traffic evolution during Major developments in typical traffic segments, performance of main operational processes, our passengers profile, development of incoming and outgoing tourism passing through the airport, as well as major market trends in Greece and worldwide are all presented. We firmly believe that Aerostat has proven to be a significant information tool providing valuable information on the Athens travel market. We also wish to reconfirm our commitment to offering continuous support to our customers and business partners through a wide range of market intelligence information and most importantly by introducing pioneer initiatives which honour our risk-sharing philosophy towards our airline partners and promote Athens and Greece. Ioanna Papadopoulou Director, Communications & Marketing

6 1 Catching up with 2013

7 Aerostat Handbook 2013 The main drivers for the airport s traffic development in the course of 2013 were the continuing difficult situation of the Greek economy and the subsequent impact on the Greeks propensity to travel, as well as the foreign carriers restructuring and network rationalisation, including the exit of Cyprus Airways from the domestic market. On the other side, positive demand trends, i.e. the favourable development in incoming tourism in Greece and the gradual resurgence of Athens as a popular tourism destination, did counterbalance to some extend other negative influential factors. Another major development for the Athens aviation market was the acquisition of Olympic Air by Aegean Airlines, finalised in late October. 7 Within this challenging and changing aviation market, AIA s traffic for the year 2013 amounted to 140 thousand flights and million passengers, presenting a decline vs. the corresponding prior-year levels of -8.4% and -3.2% respectively. Domestic passengers, at 4.30 million, presented a decline of 4.6%, whereas international passengers, at 8.24 million, illustrated only small overall losses of 2.4%. The fact that passenger demand achieved a limited reduction despite the sharp drop of the offered airline services is worth noting and indicative of a more efficient aircraft utilisation, as well as of recovery of the air travel demand. Domestic passengers, at 4.30 million, presented a decline of 4.6%, whereas international passengers, at 8.24 million, illustrated only small overall losses of 2.4%. This result was formulated by the overall reduced travelling demand by Greek residents (-9.1%), vis-a-vis the upward trend of foreign residents (+2.7%). Focusing on how passenger traffic evolved throughout the year and looking into the quarterly picture, one notes that although the year started with considerable losses in both domestic and international sectors in the first three months of the year, evidence of a gradual recovery emerged in the second quarter, specifically in May, and continued till the end of the year. The last quarter was the one with better performance, since it managed to turn positive, noting a 2.1% overall increase and a 4.0% growth in the international market; and not only that, all 3 months October, November and December were positive. Looking into the international sector and the traffic development of various regions, Middle East was the region that once more achieved robust passenger traffic development, with a growth of 7%, while Eastern Europe also proved resilient to the adverse market conditions and achieved a small but important 2.4% increase. The two markets account for almost one fifth (18%) of the airport s passenger traffic. Western Europe, which represents a large proportion of AIA s international traffic (78%), witnessed a small traffic loss of -2% and largely formulated the overall result. The remaining smaller and intercontinental markets of Africa, America and Asia showed a significant passenger decline, mainly attributed to substantial capacity reduction. Within a challenging environment, passenger traffic saw a limited decline of -3.2%, mainly attributed to the traffic drop in the first few months of A gradual recovery trend emerged in May and continued till the end of the year. Development of the number of aircraft movements in the course of the year under review also shows a gradual recovery. However, contrary to passenger traffic, this upward trend is solely apparent in the international market. International flights showed an impressive course through the quarters, starting with an almost 20% decline in the first three months of the year and ending up with growth in the last quarter of the year. The positive result in the last quarter has been mainly driven by the winter 2013/2014 positive airline flight schedule developments that show that airlines gradually regain their confidence in the Athens market. As per domestic flights, these suffered considerably in all quarters, with losses in the last quarter being a result of the Aegean/Olympic network consolidation, following the Olympic Air acquisition by Aegean Airlines. With global air cargo traffic presenting a notable pick-up in growth during the second half of the year and sings of recovery also emerging in the Greek aviation market, airfreight volumes at Athens International Airport exhibited a minimal 2% decrease managing a throughput of almost 75,000 tonnes and signaling a potential revival of the market. Domestic sector presented a marginal yet positive result (+0.4%),mainly resulting from domestic mail s growth, while international sector declined by 2.4% compared to the previous year, demonstrating the smallest decline since the beginning of the unfavorable economic climate, signifying the gradual stabilisation of the specific market segment. Overall, in 2013 Athens was directly connected with scheduled services with 1 destinations (68 international) in 41 countries, operated by a total of 55 carriers Highlights 2013 Traffic Levels Growth vs Million Passengers - 3.2% Thousand Aircraft Movements - 8.4% 74.9 Thousand Tonnes of Cargo - 2.0%

8 1 Catching up with 2013 Chart Passenger Traffic Development Million % -2.4% % Domestic International Total Chart 1.2 Chart 1.3 Quarterly Passenger Traffic Development 2013 International Traffic Development per Region 2013 Growth 2013/2012 Growth 2013/ Domestic 0 International ST ND 0 6 RD TH Eastern Europe Western Europe Africa Middle East Rest of Asia International Passenger Traffic Development 2013 / Europe Chart America Flights Passengers Total 8 Eastern Europe Growth 2013/ Jan Feb Mar Apr May Jun Jul Western Europe Aug Sep Total International Oct Nov Dec

9 Aerostat Handbook 2013 Chart 1.5 International Passenger Traffic Development 2013 / Africa Chart 1.6 International Passenger Traffic Development 2013 / The Middle East 9 Growth 2013/2012 Africa Total International Growth 2013/2012 The Middle East Total International Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 1.7 Traffic Development of A/C Movements Chart 1.8 Cargo Uplift Development Weight (tonnes) 200,000 80, % -8.4% 150,000 60, % 0,000 40, % -9.8% 50,000 20, % 0 0 Domestic International Total Domestic International Total Chart 1.9 Cargo Uplift Development Chart 1. Cargo Uplift Monthly Variation Million Growth 2013/ Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec -12 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

10 2 How many travelled where

11 Aerostat Handbook 2013 During year 2013, Athens International Airport s passenger traffic amounted to million, only 3.2% below the equivalent 2012 levels. Domestic terminal passengers, at 4.29 million, presented a decline of 4.5%, whereas international terminal passengers, at 8.19 million, illustrated only small overall losses of 2.4%. Similarly to previous years, passengers in transit have only a marginal contribution to the airport s traffic and represent 0.5% of the airport s total passenger base, amounting to 63 thousands in The fact that passenger demand achieved a limited only reduction despite the sharp drop of the offered airline services is worth noting and indicative of a more efficient aircraft utilisation, as well as of recovery of air travel demand. As a result, airline load factors increased significantly and reached the overall impressive figure of 74%, a record-breaking figure for the airport. 11 Focusing on how passenger traffic evolved throughout the year, one notes that although the year started with considerable losses in both domestic and international sectors in the first three months of the year, a gradual recovery emerged in May and continued till the end of the year, especially in the international sector. The most successful performance was observed in the last three months of 2013, with passenger traffic returning to growth in October. December was not only the third consecutive month during which Athens International Airport achieved passenger traffic rise, but also the month with the highest traffic increase, at the level of 4.6%. Passengers flying to/from an international destination account for 66% of the airport s traffic, while there is a substantial 34% of domestic air travelling. Additionally, 98% of the passengers travelled on scheduled operations. The charter segment continues to play a minimal role in the Athens market, with only 200 thousand passengers who represent a slim 1.6% of the total airport passengers travelling on a charter service; charter traffic mostly relies on traffic flows from France and Spain. During year 2013, Athens International Airport s passenger traffic amounted to million, only 3.2% below the equivalent 2012 levels. Domestic terminal passengers, at 4.29 million, presented a decline of 4.5%, whereas international terminal passengers, at 8.19 million, illustrated only small overall losses of 2.4%. With AIA s international traffic heavily relying on the European market, top European destinations represented almost 60% of the total airport s international passengers. London and Paris were the leading markets, with Paris regaining the second position from Larnaca. Five out of top destinations achieved passenger growth, namely Rome, Istanbul, Frankfurt, Zurich and Vienna, while it is worth noting Istanbul s impressive growth of 24%. Although not in the top, it is also important to note the sharp increase of Moscow (+27%), which flirts with the top ten and acquired 11th position (from 16th in 2012). Passengers travelling beyond the European borders represent 13% of the airport s international traffic, with Dubai, Doha and Tel Aviv being the three most popular intercontinental destinations followed by Abu Dhabi. This percentage shows a clear trend towards the East, mainly attributed to the robust development of the Middle East region and the respective operating carriers. Dubai climbed to the 1st position showing a remarkable growth of 37%. With respect to AIA s main airline partners, the two Greek carriers, Aegean Airlines and Olympic Air continue to hold the top 2 places and represent more than half of the airport s passengers. Top- is completed by major European carriers including low-cost carrier easyjet. In total, 11 low-cost carriers operated at the airport connecting Athens to 24 international destinations during 2013, accounting for almost 11% of AIA s international scheduled passenger traffic. LCC passenger traffic suffered an overall decline of 7% in the course of 2013, while foreign legacy carriers proved more resilient and only presented a small passenger loss of 2%. AIA acknowledged the contribution of airlines to the airport s performance in 2013 and for the th consecutive year rewarded airlines for the most successful passenger traffic development during the year. The awards ceremony, the major airline networking event hosted by AIA, took place in February 2014 during AIA s 14th Airline Marketing Workshop. Saturday th August was the day with the highest passenger throughput within 2013, with 51,265 air travellers, a date which coincides with the international passenger traffic s peak, while the busiest day for domestic passengers was Monday 1st July. The busiest days of 2013 in terms of passenger traffic were mostly Saturdays and Mondays.

12 2 How many travelled where Table 2.1 Monthly Passenger Distribution: Arrivals/Departures Arriving Passengers Departing Passengers Transit Passengers Total Passengers 12 Month 2013 % 2013/ % 2013/ % 2013/ % 2013/ 2012 January 347, % 362, % 3, % 713, % February 332, % 329, % 3,5 25.3% 665, % March 417, % 387, % 3, % 808, % April 470, % 465, % 4, % 939, % May 585, % 549,6 0.9% 6, % 1,141, % June 650, % 606, % 6, % 1,262, % July 743, % 699, % 6, % 1,450, % August 712, % 749, % 7, % 1,469,7-1.3% September 638, % 670, % 9, % 1,318, % October 535, % 577, % 5, % 1,118, % November 396, % 415, % 2, % 815, % December 426, % 402, % 3, % 832, % Year Total 6,256, % 6,215, % 63, % 12,536, % Table 2.2 Monthly Terminal Passenger Distribution: Domestic/International Domestic Passengers International Passengers Total Terminal Passengers Month 2013 % 2013/ % 2013/ % 2013/ 2012 January 260, % 448, % 709, % February 267, % 394, % 661, % March 298, % 506, % 805, % April 331, % 603, % 935, % May 390, % 744, % 1,135, % June 430, % 826,6-2.5% 1,256, % July 475, % 968, % 1,443, % August 466, % 995, % 1,461, % September 436, % 872, % 1,309, % October 365, % 747, % 1,113, % November 281, % 530, % 812, % December 279, % 549, % 829, % Year Total 4,285, % 8,187, % 12,472, % Chart 2.1 Domestic vs. International Passenger Traffic Market Share Chart 2.2 Segmentation of International Passenger Traffic by Geographical Region Market Share Domestic 34.4 Domestic 34.9 Western Europe Eastern Europe Middle East Rest of Asia Africa America International 65.6 International 65.1

13 Aerostat Handbook 2013 Table 2.3 Monthly Terminal Passenger Distribution: Scheduled/Non-Scheduled Month 2013 Commercial Scheduled Non-Scheduled Other Commercial % 2013 / % 2013 / % 2013 / 2012 Non-Commercial 2013 % 2013 / 2012 January 705, % 3, % % February 659, % 1, % % March 797, % 6, % % April 909, % 24, % % May 1,4, % 29, % 1 1, % June 1,228, % 26, % 12 1, % July 1,416, % 24, % 40 2, % August 1,427, % 31, % 26 2,2 2.8% September 1,274, % 33, % % October 1,088, % 23, % % November 804, % 7, % % December 821, % 7, % % Year Total 12,238, % 220, % % 12, % 13 Chart 2.3 Structure of Passenger Traffic Chart 2.4 Schengen/EU Passenger Breakdown Market Share Market Share Domestic Scheduled Domestic Charter International Scheduled International Charter Other Intra- Schengen EU Intra- Schengen non-eu 14.0 Extra- Schengen EU Extra- Schengen non-eu Table 2.4 Monthly Terminal Passenger Distribution: Intra-/Extra-Schengen Intra Schengen Extra Schengen Total Terminal Passengers Month 2013 % 2013 / % 2013 / % 2013 / 2012 January 489, % 219, % 709, % February 467, % 194, % 661, % March 563, % 241, % 805, % April 679, % 255, % 935, % May 807, % 327, % 1,135, % June 873, % 383, % 1,256, % July 1,0, % 433, % 1,443, % August 1,017,9-2.6% 443, % 1,461, % September 899, % 409, % 1,309, % October 774, % 339, % 1,113, % November 556, % 256, % 812, % December 571, % 258, % 829, % Year Total 8,7, % 3,762, % 12,472, %

14 2 How many travelled where 14 Chart 2.5 Top International Scheduled Markets Market Share Germany United Kingdom Italy France Cyprus Turkey Switzerland United Arab Emirates Spain Russian Federation Other Table 2.5 Top International Scheduled Markets/Countries Ranking Country Scheduled Passengers 2013 Market Share 2013 % 2013 / Germany 1,062, % 2.4% 2 United Kingdom 916, % -2.4% 3 Italy 842,959.6% 2.3% 4 France 671, % -9.8% 5 Cyprus 579, % -15.3% 6 Turkey 552, % 23.1% 7 Switzerland 486, % 0.3% 8 United Arab Emirates 290, % 22.0% 9 Spain 237, % -26.3% Russian Federation 207, % 29.0% Other 2,116, % -7.7% Tot al 7,965, % -2.6% Chart 2.6 Top International Charter Markets Market Share France Spain Netherlands* United Kingdom Russian Federation Israel Turkey Italy Slovakia Czech Republic Other Table 2.6 Top International Charter Markets/Countries Ranking Country Charter Passengers 2013 Market Share 2013 % 2013/ France 60, % 6.8% 2 Spain 57, % -30.5% 3 Netherlands* 50, % 4 United Kingdom 6, % -33.4% 5 Russian Federation 6, % 22.4% 6 Israel 3, % 197.6% 7 Turkey 2, % -43.9% 8 Italy 2, % -75.0% 9 Slovakia 2, % 7.4% Czech Republic 1, % -36.6% Other 11, % -36.4% Tot al 205, % 6.1% * Transavia declaring its flights as charter Chart 2.7 Top European Scheduled Destinations Market Share London Paris Larnaca Rome Istanbul Frankfurt Munich Zurich Milan Brussels Other Table 2.7 Top European International Scheduled Destinations Ranking City Scheduled Passengers 2013 Market Share 2013 % 2013 / London 819, % -3.9% 2 Paris 608, % -8.3% 3 Larnaca 579, % -15.3% 4 Rome 549, % 8.7% 5 Istanbul 531, % 24.0% 6 Frankfurt 422, % 1.9% 7 Munich 402, % -1.5% 8 Zurich 337, % 4.6% 9 Milan 249, % -6.8% Brussels 204, % -21.9% Other 2,236, % -2.0% Tot al 6,940, % -2.1%

15 Aerostat Handbook 2013 Table 2.8 Top non-european International Scheduled Destinations Ranking City Scheduled Passengers 2013 Market Share 2013 % 2012/ Dubai 192, % 37.2% 2 Doha 190, % 4.2% 3 Tel Aviv 141, % -4.7% 4 Abu Dhabi 98, % 0.2% 5 Cairo 88, % -3.1% 6 New York 77, % -42.0% 7 Toronto 51, % -11.9% 8 Philadelphia 50, % 7.8% 9 Beirut 40, % 11.0% Montreal 35, % 19.6% Other 58, % -52.9% Tot al 1,024, % -6.0% Table 2. Ranking of Domestic Destinations According to Passenger Traffic Ranking City Scheduled & Charter Passengers 2013 Market Share 2013 % 2013 / Thessaloniki 882, % -8.3% 2 Heraklion 620, % -2.4% 3 Rhodes 428,909.0% 3.4% 4 Thira/Santorini 371, % 13.0% 5 Chania 306, % -8.2% 6 Mikonos 214, % 5.8% 7 Mitilini 206, % -8.2% 8 Kerkyra/Corfu 195, % -7.3% 9 Alexandroupolis 159, % -23.1% Kos 149, % % 11 Chios 112, % -.3% 12 Samos 0, % -.4% 13 Kavala 64, % -5.9% 14 Ioannina 63, % -9.1% 15 Limnos 45, % -13.9% 16 Paros 36, % 2.7% 17 Milos 30, % -9.7% 18 Ikaria 29, % -8.9% 19 Kefallonia 29, % % 20 Skiathos 24, % 44.6% 21 Leros 24, % -6.5% 22 Zakinthos 24, % 27.0% 23 Karpathos 23, % -0.1% 24 Naxos 21, % 1.3% 25 Kithira 21, % 4.0% 26 Kalimnos 20, % -0.5% 27 Sitia 19, % -5.2% 28 Skiros 18, % 37.8% 29 Syros 13, % 19.0% 30 Astypalea 9, % -5.9% 31 Kozani 4, % 5.4% 32 Kastoria 3, % 21.5% 33 Kalamata 2, % -81.7% Grand Total 4,278, % -4.5% Table 2.9 Ranking of International Destinations According to Passenger Traffic Ranking Country Scheduled & Charter Passengers 2013 Market Share 2013 % 2013 / Germany 1,063, % 2.3% 2 United Kingdom 923, % -2.7% 3 Italy 845,562.3% 1.3% 4 France 732, % -8.7% 5 Cyprus 579, % -15.3% 6 Turkey 554, % 22.4% 7 Switzerland 487, % 0.3% 8 Spain 294, % -27.2% 9 United Arab Emirates 290, % 22.0% Netherlands 233, % 16.8% 11 Russian Federation 213, % 28.8% 12 Belgium 205, % -21.6% 13 Qatar 190, % 4.2% 14 Austria 176, % 4.2% 15 Israel 145, % -3.0% 16 USA 127, % -29.0% 17 Denmark 124, %.1% 18 Romania 119, % -8.4% 19 Egypt 99, % -2.4% 20 Canada 86, % -1.3% 21 Bulgaria 77, % -9.0% 22 Poland 65, % -8.6% 23 Serbia 64, % 6.2% 24 Albania 60, % -16.4% 25 Ukraine 60, % 13.1% 26 Sweden 51, % 69.2% 27 Czech Republic 49, % 43.9% 28 Lebanon 40, %.2% 29 Hungary 33, % -13.6% 30 Jordan 25, % 1.6% 31 Norway 24, % 94.0% 32 People s Republic of China 20, % 8.8% 33 Finland 19, % 147.6% 34 Republic of Ireland 17, % 11.4% 35 Georgia 16, % 14.4% 36 Croatia 12, % 15.2% 37 Malta 11, % 19.9% 38 Latvia, % -53.7% 39 Moldova 4, % -35.2% 40 Libya 3, % -64.7% 41 Slovakia 2, % 7.4% 42 Azerbaijan 1, % NEW 43 Portugal 1, % -96.8% 44 Iran % 45 Tunisia % -95.4% 46 Nigeria % 47 Lithuania % 31.9% 48 Kenya % 49 Bosnia and Herzegovina % -45.6% 50 Japan % -69.0% 51 Morocco % 52 Slovenia % -48.2% 53 Indonesia % Grand Total 8,170, % -2.4% 15

16 2 How many travelled where Chart 2.8 Top Non-European International Scheduled Destinations Chart 2. Top Airlines According to Total Passenger Traffic Market Share Market Share 16 Dubai Doha % 33.5% Tel Aviv Abu Dhabi Cairo New York Toronto % 20.5% Philadelphia Beirut Montreal % 4.8% Other % 4.5% Chart 2.9 Top Domestic Destinations 3.6% 3.5% 3.1% 3.6% Market Share Thessaloniki % 3.5% Heraklion Rhodes % 2.7% Thira/Santorini % 2.3% Chania Mikonos % 1.9% Mitilini Kerkyra/Corfu Alexandroupolis % 19.7% Other Kos Other Thessaloniki 21.5 Kerkyra /Corfu Alexandroupolis Mitilini Thira /Santorini 7.3 Chart 2.11 International Scheduled Passenger Traffic Conventional vs. Low-Cost Carriers Market Share Low -cost Carriers 11.2 Low -cost Carriers 11.7 Mikonos 4.5 Heraklion Kos Chania Rhodes 9.3 Conventional Conventional Carriers Carriers

17 Aerostat Handbook 2013 Chart 2.12 Load Factors of Scheduled Non-Stop Flights Annual Development Chart 2.13 Alliances Market Share in International Scheduled Passenger Traffic Market Share Domestic International Total 0 Star Alliance Skyteam Oneworld Non-Allied Carriers Chart 2.14 Top Aircraft Types According to Passenger Traffic Market Share Airbus A320 Airbus A321 Dash8-400 Airbus A319 Boeing B Boeing B Dash8-0 Airbus A Airbus A Boeing B Other Table 2.11 Airline Awards 2013 Category Winner Highly Commended Best of the Top Airlines Turkish Airlines Alitalia & Aegean Airlines Fastest Growing Airline -Thin Route Royal Jordanian (Amman) Pegasus Airlines (Izmir) Fastest Growing Airline - Seasonal Norwegian US Airways & Air Transat Highest Ranking European Destination British Airways (London) Highest Ranking non-european Destination Emirates (Dubai) Domestic Aegean Airlines Western Europe Turkish Airlines SAS Scandinavian Airlines & Alitalia Fastest Growing Airline per Geographical Region Eastern Europe Aegean Airlines Aeroflot & Tarom Middle East Africa Asia Overall Favourite Airline among European pax Favourite Airline among non-european pax El Al-Israel Airlines Egypt Air Air China Aegean Aegean Airlines Emirates Emirates & MEA- Middle East Airlines Turkish Airlines & El Al-Israel Airlines Table 2.12 Peak and Average Daily Passenger Traffic Table 2.13 Daily Passenger Peaks Busiest Days Ranking Day Date Terminal Passengers 1 Saturday /08/ ,265 2 Monday 29/07/ ,801 3 Monday 12/08/ ,732 4 Monday 05/08/ ,675 5 Saturday 17/08/ ,196 6 Saturday 03/08/ ,392 7 Sunday 30/06/ ,365 8 Friday 02/08/ ,326 9 Thursday 01/08/ ,220 Saturday 31/08/ ,045 30th Busiest Day 30 Friday 16/08/ ,331 Average Day Wednesday 22/05/ ,006 Average Day = Day with passenger traffic closest to the average (12,472,750/365=34,172) Domestic International Tot al Busiest Days Day Date Terminal Passengers Arrivals Monday 26/08/2013,0 Departures Friday 21/06/2013 9,536 Total Monday 01/07/ ,353 Arrivals Saturday 03/08/ ,968 Departures Saturday 24/08/ ,458 Total Saturday /08/ ,906 Arrivals Monday 29/07/ ,027 Departures Saturday /08/ ,355 Tot al Saturday /8/ ,265

18 3 Counting Airplanes

19 Aerostat Handbook 2013 Athens International Airport s number of flights during year 2013 amounted to 140,448, experiencing an overall decline of -8.4% compared to the corresponding period of Although domestic and international services both experienced considerable losses (-9.8% vs. 7.2%), rapid recovery of the international sector within the year is worth noting. Although international flights experienced a sharp decline in the first months of 2013, they did turn to growth since November, mainly due to Aegean Airline s enhanced international network and the increasing investment in the Athens market of foreign carriers during the winter 2013/2014 period. On the other hand, domestic services declined considerably throughout the year, with losses observed during the second half of the year mainly attributed to the discontinuation of Cyprus Airways domestic services as of July, the discontinuation of Olympic Air services to Thessaloniki, Heraklion and Rhodes within October, as well as the rationalisation of Aegean Airlines/Olympic Air domestic services, following the acquisition of Olympic Air by Aegean. 19 Operations of the Athens airport heavily rely on scheduled passenger services which account for 83.5% of the total number of movements, while charter passenger services acquire a slim 1%. Cargo operations represent 4.1%, while general aviation and other non-commercial flights complete the airport s flight market pie, representing the remaining 11.3%. Domestic flights constitute an important segment of the airport s operations, representing almost half (46.2%) of the airport s aircraft movements. International services account for the remaining 53.8% and are mostly within Europe (87.6%), while outside the European boundaries, the Middle East is the most important market with 8.3%. Africa, America and the Asia Pacific regions only have a small presence since they account for less than 4% of the airport s international services. Athens International Airport s number of flights during year 2013 amounted to 140,448, experiencing an overall decline of -8.4% compared to the corresponding period of Although domestic and international services both experienced considerable losses (-9.8% vs. 7.2%), rapid recovery of the international sector within the year is worth noting. In 2013 international scheduled flightspresented a general drop of -11.5% which was formulated by the reduced operations in the main Western European countries. Turkey and Russia were the only bright exceptions in the top international markets, since both achieved substantial increase in offered services and acquired higher ranking places, with Turkey moving from 6th place in 2012 to 4th in 2013, and Russia, a first time entrant in top, gaining 8th position. Successful performance of markets in Turkey and Russia is also reflected in the fact that Istanbul became the second most popular destination in Europe, while Moscow entered the top of the most frequently served European destinations. London regained 1st place over Larnaca, the leading destination since 20 which however moved to 3rd position in 2013 due to Cyprus and Cyprus Airways dire straits in the year under review. Outside Europe, Doha, Tel Aviv and Cairo retained the top 3 places, while in the domestic arena, Thessaloniki, Heraklion and Rhodes are consistently the Greek destinations with the highest number of frequencies. Aegean Airlines and Olympic Air, the airport s home-based carriers, accounted for 62% of AIA s passenger movements, followed by Cyprus Airways, Lufthansa and easyjet. Year-on-year, alliances are showing an enhanced presence in the Athens aviation market, with more than 70% of the flights to/from Athens in the year 2013 operated by allied carriers. Star Alliance acquires the strongest position, accounting for more than half (51%) of the international scheduled flights, followed by Skyteam with 14.4%, while Oneworld represents 7.2%. Low-cost carriers continue to represent % of the airport s international scheduled flights. Airbus A320 is the aircraft type most commonly used in airline operations to/ from Athens, representing 33.2%, followed by Dash8_400 with 17.8% and A321 with.8%. From the Boeing family, only the B appears in the top with 3.2%. With 554 movements, 23rd August proved the busiest day of the year in terms of total number of flights, as well as for total arrivals and total departures. Domestic operations peak was on Monday 8th July with 265 flights, while international services peaked on Saturday th August.

20 3 Counting Airplanes Table 3.1 Monthly Distribution of A/C Movements: Arrivals/Departures Arrivals Departures Tot al 20 Month 2013 % 2013 / % 2013 / % 2013 / 2012 January 4, % 4, % 9, % February 4, % 4, % 8, % March 4, % 4, % 9, % April 5, % 5, % 11, % May 6, % 6, % 12, % June 6, % 6, % 13, % July 7, % 7, % 15, % August 7, % 7, % 15, % September 6, % 6, % 13, % October 5, % 5, % 11, % November 4, % 4, % 9, % December 4, % 4, % 9, % Year Total 70, % 70, % 140, % Table 3.2 Monthly Distribution of A/C Movements: Domestic/International Domestic International Tot al Month 2013 % 2013 / % 2013 / % 2013 / 2012 January 4, % 4, % 9, % February 4, % 4, % 8, % March 4, % 4, % 9, % April 5, % 5, % 11, % May 6, % 6, % 12, % June 6, % 7, % 13, % July 6, % 8, % 15, % August 7, % 8, % 15, % September 6, % 7, % 13, % October 5, % 6, % 11, % November 3, % 5, % 9, % December 3, % 5, % 9, % Year Total 64, % 75, % 140, % Chart 3.1 Monthly A/C Movements Development Growth 2013/2012 Domestic International Total Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec *more than 15 min.

21 Aerostat Handbook 2013 Table 3.3 Monthly Distribution of A/C Movements by Flight Type Commercial Month Scheduled Pax Charter Pax Scheduled Cargo Charter Cargo Other Non-Commercial Grand Total January 8, ,401 February 7, ,447 March 8, ,502 April 9, ,536 May, ,700 June 11, ,132 13,645 July 12, ,424 15,343 August 12, ,120 1,508 15,745 September 11, ,771 October, ,886 November 7, ,181 December 8, ,291 Year Total 117,311 1,532 3,641 2,165 6,252 9, , Chart 3.2 Structure of A/C Movements Traffic Chart 3.3 A/C Movements Breakdown Schengen/EU Market Share Market Share Domestic Scheduled Domestic Charter Domestic Cargo International Scheduled International Charter International Cargo Other Intra-Schengen EU Intra-Schengen non-eu Extra-Schengen EU Extra-Schengen non-eu Table 3.4 Monthly Distribution of A/C Movements: Intra-/Extra-Schengen Intra-Schengen Extra-Schengen Tot al Month 2013 % 2013 / % 2013 / % 2013 / 2012 January 6, % 2, % 9, % February 6, % 2, % 8, % March 6, % 2, % 9, % April 8, % 2, % 11, % May 9, % 3,6-16.8% 12, % June, % 3, % 13, % July 11, % 3, % 15, % August 11, % 3, % 15, % September, % 3, % 13, % October 8, % 3, % 11, % November 6, % 2, % 9, % December 6, % 2, % 9, % Year Total 3, % 36, % 140, %

22 3 Counting Airplanes Chart 3.4 Segmentation of A/C Movements by Domestic/International Chart 3.5 Segmentation of International A/C Movements by Geographical Region International 46.2 Domestic 53.8 Western Europe Eastern Europe Middle East Rest of Asia Africa International 46.9 Domestic 53.1 America Chart 3.6/3.7 Top International Markets/Countries for Scheduled /Charter Pax Movements Scheduled Charter

23 Aerostat Handbook 2013 Chart 3.6 Top International Markets/Countries for Scheduled Pax Movements Table 3.5 Top International Markets/Countries for Scheduled Pax Movements Market Share Germany Italy United Kingdom Turkey France Cyprus Switzerland Russian Federation Spain Belgium Other Chart 3.7 Top International Markets/Countries for Charter Pax Movements France Netherlands* Spain Russian Federation United Kingdom Turkey Israel Italy Czech Republic Libya Other Market Share Ranking Ranking Country A/C Movements 2013 Market Share 2013 % 2013/ Germany 7, % -1.0% 2 Italy 6,161.0% -6.5% 3 United Kingdom 5, % -13.8% 4 Turkey 5, % 14.7% 5 France 4, % -17.9% 6 Cyprus 4, % -28.3% 7 Switzerland 3, % -9.3% 8 Russian Federation 1, % 20.9% 9 Spain 1, % -32.2% Belgium 1, % -27.9% Other 19, % -13.7% Tot al 61, % -11.5% Table 3.6 Top International Markets/Countries for Charter Pax Movements Country A/C Movements 2013 Market Share 2013 % 2013 / France % 45.1% 2 Netherlands* % n.a. 3 Spain % -19.8% 4 5 Russian Federation United Kingdom % 33.3% % -40.7% 6 Turkey % -22.2% 7 Israel % 133.3% 8 Italy % -70.9% 9 Czech Republic % 5.0% Libya % 400.0% Other % -35.3% Tot al 1, % 26.3% * Transavia declaring its flights as charter

24 3 Counting Airplanes 24 Chart 3.8 Top European Destinations for Scheduled Pax Movements London Istanbul Larnaca Paris Rome Munich Frankfurt Zurich Milan Moscow Other Chart 3.9 Top Non-European Destinations for Scheduled Pax Movements Doha Tel Aviv Cairo Abu Dhabi Dubai Beirut Amman Philadelphia New York Toronto Other Chart 3. Top Domestic Destinations for Scheduled Pax Movements Thessaloniki Heraklion Rhodes Thira/Santorini Chania Mikonos Mitilini Kerkyra/Corfu Paros Alexandroupolis Other Table 3.7 Ranking of International Markets/Countries According to A/C Movements Ranking Country* Scheduled & Charter Pax A/C Movements 2013 Market Share 2013 % 2013/ Germany 7, % -1.0% 2 Italy 6, % -7.3% 3 United Kingdom 5, % -14.0% 4 France 5, % -13.9% 5 Turkey 5, % 14.4% 6 Cyprus 4, % -28.3% 7 Switzerland 3, % -9.1% 8 Spain 1, % -30.7% 9 Russian Federation 1, % 21.2% Netherlands 1, % -1.0% 11 Belgium 1, % -27.5% 12 United Arab Emirates 1, % 1.7% 13 Qatar 1, % -0.3% 14 Romania 1, % -11.6% 15 Egypt 1, % 1.2% 16 Bulgaria 1, % -22.7% 17 Austria 1, % -2.1% 18 Albania 1, % -30.6% 19 Serbia 1, % -.1% 20 Israel 1, % -16.8% 21 Denmark % 7.3% 22 Ukraine % -5.9% 23 Poland % -14.8% 24 USA % -33.1% 25 Lebanon % -1.2 % 26 Jordan % 1.2% 27 Czech Republic % 37.3% 28 Sweden % 71.6% 29 Canada % -5.8% 30 Hungary % -28.3% 31 Malta 2 0.3% 1.0% 32 People s Republic of China % 5.1% 33 Georgia % -8.0% 34 Finland % 135.7% 35 Croatia % -6.6% 36 Norway % 59.8% 37 Moldova % -24.2% 38 Republic of Ireland % -2.5% 39 Latvia % -56.7% 40 Libya % -63.0% 41 Azerbaijan % NEW 42 Slovakia % -5.9% 43 Tunisia 7 0.0% -94.3% 44 Portugal 6 0.0% -98.1% 45 Iran 6 0.0% 46 Lithuania 3 0.0% 47 Bosnia and Herzegovina 2 0.0% 48 Morocco 2 0.0% 49 Nigeria 2 0.0% 50 Slovenia 1 0.0% 51 Japan 1 0.0% 52 Indonesia 1 0.0% 53 Kenya 1 0.0% Tot al 63, % -.9% * The country of first origin for arrivals and of last destination for departures

25 Aerostat Handbook 2013 Table 3.8 Ranking of International Destinations according to A/C Movements Ranking City* Scheduled & Charter Pax A/C Movements 2013 Market Share 2013 % 2013/ London 5, % -16.0% 2 Istanbul 4, % 15.6% 3 Larnaca 4, % -28.3% 4 Paris 4, % -12.5% 5 Rome 3, % -2.3% 6 Munich 2, % -4.7% 7 Frankfurt 2, % -6.1% 8 Zurich 2, % -4.3% 9 Milan 1, % -13.6% Moscow 1, % 18.1% 11 Amsterdam 1, % -1.0% 12 Brussels 1, % -27.5% 13 Doha 1, % -0.3% 14 Bucharest 1, % -11.4% 15 Sofia 1, % -22.7% 16 Vienna 1, % -2.0% 17 Geneva 1, % -16.6% 18 Tirana 1, % -30.6% 19 Belgrade 1, % -.1% 20 Dusseldorf 1, % 7.8% 21 Tel Aviv 1, % -16.8% 22 Cairo 1, % 1.5% 23 Barcelona 1, % -17.4% 24 Madrid % -44.2% 25 Copenhagen % 7.3% 26 Stuttgart % 0.7% 27 Abu Dhabi % -0.3% 28 Dubai % 3.8% 29 Berlin % 42.9% 30 Warsaw % 3.1% 31 Kiev % 1.8% 32 Beirut % -1.2 % 33 Amman % 1.2% 34 Manchester % 20.8% 35 Prague % 36.6% 36 Stockholm % 71.6% 37 Naples % 15.0% 38 Marseille % -19.8% 39 Philadelphia % 1.4% 40 New York % -50.5% 41 Izmir % -1.1% 42 Budapest % -28.3% 43 Malta 2 0.3% 1.0% 44 Edinburgh % -7.6% 45 Alexandria % -0.5% 46 *Munich- Beijing % 4.5% 47 Tbilisi % -8.0% 48 Lyon % 66.0% 49 Toronto % -0.6% 50 Helsinki % 143.3% 51 Oslo % 58.8% 52 Toulouse % -40.9% 53 *Dubrovnik- Zagreb % -8.6% 54 St Petersburg % 61.4% 55 Venice % -33.8% Ranking City* Scheduled & Charter Pax A/C Movements 2013 Market Share 2013 * In the cases of international flights with intermediate stop(s), the cities included in the routing are presented together % 2013/ Dublin % -2.5% 57 Montreal 1 0.2% 34.1% 58 Nantes % 28.6% 59 Cologne % -47.7% 60 Riga % -56.7% 61 Nice % -55.1% 62 Krasnodar % 27.3% 63 Chisinau % -24.2% 64 *Larnaca- Chisinau % -24.2% 65 Benghazi % % 66 Baku % NEW 67 Bilbao % NEW 68 *Montreal- Toronto % 69 Odessa % NEW 70 Bratislava % 71 Lviv % 72 Malaga 9 0.0% 73 Catania 9 0.0% 74 Valencia 8 0.0% 75 Lisbon 6 0.0% 76 Tunis 6 0.0% 77 Dubrovnik 6 0.0% 78 Tehran 6 0.0% 79 Norilsk 4 0.0% 80 Vilnius 3 0.0% 81 Kharkov 2 0.0% 82 Sarajevo 2 0.0% 83 Salzburg 2 0.0% 84 Rovaniemi 2 0.0% 85 Sharm el Sheikh 2 0.0% 86 Altenrhein 2 0.0% 87 Casablanca 2 0.0% 88 Liverpool 2 0.0% 89 Mitiga 2 0.0% 90 Ostrava 2 0.0% 91 Tyumen 2 0.0% 92 Ankara 1 0.0% 93 Antalya 1 0.0% 94 Newcastle 1 0.0% 95 Strasbourg 1 0.0% 96 Birmingham 1 0.0% 97 Abuja 1 0.0% 98 Djerba 1 0.0% 99 Ljubljana 1 0.0% 0 Matsuyama 1 0.0% 1 Nairobi 1 0.0% 2 Shanghai 1 0.0% 3 Solo City 1 0.0% 4 Stavanger 1 0.0% 5 Varna 1 0.0% 6 Yola 1 0.0% 7 Zadar 1 0.0% Tot al 63, % -.9% 25

26 3 Counting Airplanes 26 Chart 3.11 Top Airlines According to Scheduled & Charter Pax A/C Movements Aegean Airlines Olympic Air Cyprus Airways Lufthansa easyjet Air France Swiss Alitalia Turkish Airlines British Airways Other Chart 3.12 Alliances Market Share in International Scheduled A/C Movements Star Alliance Skyteam Oneworld Non-allied Carriers Table 3.9 Ranking of Domestic Destinations According to A/C Movements Ranking City* Scheduled & Charter Pax A/C Movements 2013 Market Share 2013 % 2013 / Thessaloniki 7, % -20.5% 2 Heraklion 6, % -11.4% 3 Rhodes 4, % -2.5% 4 Thira/Santorini 3, % -3.2% 5 Chania 3, % -19.0% 6 Mikonos 2, % -2.1% 7 Mitilini 2, % -11.0% 8 Kerkyra/Corfu 2, % -6.5% 9 Paros 2, % -1.5% Alexandroupolis 2, % -19.7% 11 Kos 2, % -16.6% 12 Chios 1, % -14.7% 13 Samos 1, % -6.8% 14 Ioannina 1, % -14.1% 15 Kavala 1, % -13.0% 16 Milos 1, % -23.7% 17 Leros % -3.7% 18 Karpathos % -0.3% 19 Limnos % -21.2% 20 Kalimnos % -1.7% 21 Naxos % -2.3% 22 Ikaria % -2.0% 23 Kithira % 3.7% 24 Kefallonia % -21.7% 25 Sitia % 8.7% 26 Syros % 3.7% 27 *Kastoria-Kozani % 2.7% 28 Zakinthos 6 1.1% -5.9% 29 Astypalea % -1.7% 30 Skiathos % -6.7% 31 Skiros % 1.9% 32 Kalamata % -79.9% Tot al 55, % -11.3% * In the cases of domestic flights with intermediate stop(s), the cities included in the routing are presented together Chart 3.13 International Scheduled A/C Movements Conventional vs. Low-Cost Carriers Chart 3.14 Top A/C Types According to Number of Flights Low-cost carriers Low-cost carriers Conventional carriers Conventional carriers Airbus A320 Dash8-400 Airbus A321 Airbus A319 Dash8-0 Boeing B Fairchild Merlin Jetstream 41 ATR72 Boeing B Other

27 Aerostat Handbook 2013 Table 3. Peak and Average Daily A/C Movements Ranking Day Date No of Flights 1 Friday 23/08/ Friday 19/07/ Friday 26/07/ Monday 05/08/ Busiest Days 5 Friday 02/08/ Monday 19/08/ Monday 26/08/ Monday 08/07/ Monday 12/08/ Thursday 01/08/ th Busiest Day 30 Thursday 11/07/ Tuesday 28/05/ Average Days Wednesday 17/04/ Wednesday 16// Saturday 27/04/ Average Day = Day with a/c movements traffic closest to the average (140,448/365=385) 27 Table 3.11 Daily A/C Movements Peaks Domestic International Total Traffic Day Date No of Flights Arrivals Monday 08/07/ Departures Monday 08/07/ Total Monday 08/07/ Arrivals Saturday 17/08/ Departures Saturday /08/ Total Saturday /08/ Arrivals Friday 23/08/ Departures Friday 23/08/ Tot al Friday 23/08/ Table 3.12 Monthly Distribution of MTOW by Flight Type (in tonnes) Month Scheduled Pax Charter Pax Commercial Scheduled Cargo Charter Cargo Other Non-Commercial Grand Total January 503,856 2,415 20,000 9,257 4,456 8, ,763 February 449,705 1,411 18,767 8,775 4,793 9, ,058 March 516,128 5,225 19,241 8,877 5,578, ,945 April 606,094 17,498 19,385,643 4,965 17, ,439 May 662,433 19,205 20,427,352 6,856 19, ,934 June 711,292 18,521 19,551,133 14,620 22, ,179 July 791,418 15,392 20,824 11,576 17,563 22, ,012 August 802,671 19,619 19,291,158 14,780 26, ,694 September 719,863 18,340 19,988,864 28,470 23, ,588 October 635,457 12,516 20,667 11,284 9,631 19, ,404 November 509,533 3,924 18,955,372 6,046 14, ,0 December 518,047 4,495 18,484 11,662 6,342 13, ,624 Year Total 9,847, , , , , ,060 8,256,651

28 4 Tonnes up in the sky

29 Aerostat Handbook 2013 In 2013, according to IATA statistics, global air cargo traffic expanded by 1.4% compared to 2012 presenting a more notable pick-up in growth during the second half of the year. International markets increased by 1.2% while domestic traffic improved by 2.5% compared to the previous year. The Middle Eastern carriers once again experienced the strongest growth (12.8% vs. 2012) while the Asia Pacific airlines contracted by a further 1% compared to their -equally weak- performance in Finally, the European airlines saw an annual 1.8% increase indicating a rebound in the air freight demand during the course of the year. Yet, despite the acceleration noticed in the latter half of the year, 2014 is expected to be another challenging year, mainly because world trade continues to expand at a more rapid rate than demand for air cargo, suggesting a rather limited growth for the latter. Airfreight volumes at Athens International Airport exhibited a minimal 2% decrease managing a throughput of almost 75,000 tonnes, and signaling a potential revival of the market in the forthcoming year. The domestic sector presented a marginal yet positive result (+0.4%) caused by a 19% rise of domestic mail and a rather low declining rate (3.2%) of domestic freight. The international sector declined by 2.4% compared to the previous year demonstrating the smallest decline since the beginning of the unfavourable economic climate, signifying the potential stabilisation of this market segment. Finally, volumes carried on freighter aircraft posted 2.1% of growth. The cargo carriers (not the volumes) managed to further increase their market share to 38.7% (from 37.1% in 2012) mainly because of the reduced available capacity of the passenger aircraft in the domestic sector. 29 The total international freight and mail traffic (almost 88% of the market) amounted to 65,626 tonnes, presenting a 2.4% loss compared to In particular: Airfreight volumes at Athens International Airport exhibited a minimal 2% decrease managing a throughput of almost 75,000 tonnes, and signaling a potential revival of the market in the forthcoming year. International imports decreased by 5.5% further reducing the most profitable market segment, while exports inched up by 0.7% posting the first recovery sign since 2009 and suggesting that this business sector may have reached its turnaround point. Total international mail almost levelled the 2012 uplift declining only by 0.8%. Traffic carried on freighter aircraft attained a slightly higher market share (40.4% compared to 39.9 in 2012) despite a volume decline of 1.1%. The four integrators (DHL-European Air Transport, UPS, TNT and FedEx), operating freighter aircraft, increased further their market share achieving 40.3% of total international volumes compared to 37.4% in 2012). Top ten () airlines carried approximately 76% of total international traffic. For the third consecutive year the list is headed by DHL European Air Transport followed by Aegean Airlines, Emirates, UPS, Lufthansa, British Airways, TNT, Swiss Airlines, Turkish Airlines and Etihad. Total domestic freight and mail traffic (market share of approximately 12%) increased by 0.4% reaching 9,249 tonnes. In particular: Inbound freight dropped by 5.2% while the outbound sector presented a 2.8%-decrease. Domestic mail outperformed reporting a robust 19%-growth counterbalancing last year s significant decline of 17%. The improved traffic figures of the domestic sector were also evident in an increase of 56% of the volumes carried by cargo aircraft whose market share rose to 26.8% compared to 17.2% in Six (6) airlines shared the domestic traffic, two of them operating cargo flights only: Epsilon Aviation and Swiftair Hellas. In July 2013, however, Cyprus ceased domestic operations. Aegean Airlines remained the leading domestic carrier followed by Olympic Air, Swiftair Hellas, Epsilon Aviation, and Cyprus.

30 4 Tonnes up in the sky Table 4.1 Monthly Cargo Uplift (tonnes) Month Freight % 2013/2012 Mail % 2013/2012 Total Cargo % 2013/2012 January 4, % % 5, % February 4, % % 5, % March 5, % % 6, % April 5, % % 6, % May 5, % % 6, % June 5, % % 6, % July 6, % % 6, % August 5, % % 5, % September 5, % % 6, % October 5, % % 6, % 30 November 5, % % 6, % December 5, % % 6, % Total , % 9, % 74, % Chart 4.1 Mail & Freight Monthly Uplift Tonnes 7000 Freight Jan Mail Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 4.2 Mail & Freight Monthly Uplift Inbound Tonnes Freight Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 600 Mail Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

31 Aerostat Handbook 2013 Chart 4.3 Mail & Freight Monthly Uplift Outbound Tonnes Freight Jan Mail Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 4.4 Domestic Cargo Uplift Chart 4.5 International Cargo Uplift Tonnes Tonnes % % % +0.7% -4.8% +0.5% % +21.4% 0.0% +13.4% -0.6% -1.1% 0 0 Freight in Freight out Mail in Mail out Cargo in Cargo out Freight in Freight out Mail in Mail out Cargo in Cargo out Table 4.2 Monthly Freight Uplift (tonnes) Month Inbound % 2013 /2012 Outbound % 2013 /2012 January 2, % 2, % February 2, % 2, % March 2, % 2, % April 2, % 3, % May 2, % 2, % June 2, % 2, % July 2, % 3, % August 2, % 2, % September 2, % 2, % October 2, % 2, % November 2, % 2, % December 2, % 2, % Total , % 34, % Table 4.3 Monthly Mail Uplift (tonnes) Month Inbound % 2013 /2012 Outbound % 2013 /2012 January % % February % % March % % April % % May % % June % % July % % August % % September % % October % % November % % December % % Total , % 4, %

32 4 Tonnes up in the sky Chart 4.6 Monthly Freight Uplift Chart 4.7 Monthly Mail Uplift Tonnes Inbound Outbound Tonnes Inbound Outbound Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 300 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 32 Chart 4.8 Domestic Freight Uplift Chart 4.9 International Freight Uplift Market Share Market Share Inbound 14.3 Inbound 14.7 Inbound 51.6 Inbound 53.1 Outbound 85.7 Outbound 85.3 Outbound 48.4 Outbound 46.9 Chart 4. Domestic Mail Uplift Chart 4.11 International Mail Uplift Market Share Market Share Inbound Outbound Inbound Outbound

33 Aerostat Handbook 2013 Chart 4.12 Structure of Cargo Uplift Chart 4.13 Domestic vs. International Cargo Uplift Chart 4.14 Scheduled vs. Charter Cargo Uplift Market Share Market Share Market Share Truck Services Inbound Cargo Pax a/c Outbound Cargo Cargo a/c Inbound Cargo Cargo a/c Outbound Cargo Pax a/c International Domestic 20 0 Scheduled Charter Truck 33 Chart 4.15 Cargo Uplift - Top Airlines Market Share

34 5 The network worksheet

35 Aerostat Handbook 2013 In 2013 Athens was directly connected with scheduled services with 1 destinations (68 international) in 41 countries, operated by a total of 55 carriers. Despite the prevailing adverse macroeconomic circumstances in the country and the respective shortfall of demand for air travel, the airport s route network welcomed 6 new airline partners that launched operations to/from Athens, while 4 new cities were added to the list of the directly served destinations. In April 2013, Ukraine International Airlines launched year-round services to Kiev, offering a 5 weekly service, while Ural Airlines introduced an Athens-Krasnodar yearround 2-weekly connection. Furthermore, Air Serbia, the new carrier established following JAT s reorganisation and rebranding, started in November 2013 to offer a daily connection between Athens and Belgrade. 35 Moreover, a number of new carriers entered the Athens market on a seasonal basis in summer 2013, namely Aviatrans that offered services to/from Kiev since June, Iberia Express that kicked off flights to Madrid for the peak summer period and S7 that introduced 2 flights to Moscow per week for the whole summer season. In 2013 Athens was directly connected with scheduled services with 1 destinations (68 international) in 41 countries, operated by a total of 55 carriers. The airport s route network welcomed 6 new airline partners that launched operations to/from Athens, while 4 new cities were added to the list of the directly served destinations. In addition to the developments regarding new airline partners, incumbent carriers in the Athens network also introduced new services. In particular, as from the beginning of summer 2013 season, Aegean Airlines introduced seasonal services to the until then unserved destinations of Baku and Lyon and entered in another six routes, namely Berlin, Geneva, Kiev and Warsaw with year-round services and Manchester and St. Petersburg on a seasonal basis. Connectivity to Turkey was enhanced with Pegasus Airlines introducing daily flights to Istanbul Sabiha Gokcen in late June, also sustained during the winter period. Furthermore, during summer 2013 Vueling launched services to Bilbao, Norwegian commenced flights to Helsinki and SAS started up operations both to Oslo and Helsinki. All these positive developments were supported by AIA s Targeted Incentives Scheme, which within the context of defending traffic volumes were specially designed to support airlines amid the current extremely adverse period for the Greek economy and the aviation sector. In total, thirteen different incentives addressing both development and sustainability aspects were in effect during 2013 and more than 80% of the operating carriers took advantage of one or more of AIA s targeted incentives. New Airlines 2013 New Destinations 2013 Air Serbia Aviatrans Iberia Express S7 Airlines Ukraine International Airlines Ural Airlines Baku Bilbao Lyon Odessa

36 5 The network worksheet Table Airlines Operating Scheduled Passenger Flights Aegean Airlines Air Transat Delta Air Lines KLM Scandinavian Airlines Aer Lingus Alitalia easyjet Libyan Airlines Sky Express Aeroflot Astra Airlines Egypt Air Lot Polish Airlines Swiss Intl Air Lines Air Baltic Austrian Airlines El Al Israel Airlines Lufthansa Tarom Romania Air Canada Aviatrans Emirates MEA Transaero Airlines Air China Belleair Etihad Norwegian Air Shuttle Transavia Airlines Air France British Airways Germanwings Gmbh Olympic Air Turkish Airlines Air Malta Brussels Airlines Iberia Express Pegasus Airlines Ukraine International Airlines Air Moldova Bulgaria Air Iberia Qatar Airways Ural Airlines Air One Croatia Airlines Jetair Fly Royal Jordanian US Airways Air Serbia Cyprus Airways Khors Aircompany S7 Airlines Vueling Airlines 36 Table Airlines Operating Scheduled Cargo Flights Airline Epsilon Aviation European Air Transport FedEx Express Royal Jordanian Star Air (on behalf of UPS) Swiftair Hellas TNT Airways Country Greece Belgium Belgium Jordan USA Greece Belgium Table Domestic Scheduled Destinations Table Airlines Operating Charter Passenger Flights Adria Airways Aviostart Jet2.Com Small Planet Airlines Aeolian Airlines Bingo Airways Job Air Taimyr Airlines Air-Berlin Edelweiss Kenya Airways Tarom Romania Air Bucharest Estonian Air Minoan Air Thomas Cook Airlines - U.K. Air Dolomiti Eurolot Mistral Air Thomson Airways Air Europa Europe Air Post Monarch Airlines Titan Airways Air Explore Freebird Airlines Neos Transavia France Air Lituanica Helitt Lineas Aereas New Livingston Travel Service Smartwings Air Mediterranee Hermes Airlines Niki Travel Service Slovakia Air Nostrum Holidays Czech Airlines Orbest Volotea Airlines Alba Star Iran Air Pullmantur Air Windrose Aviation Arkia Israeli Airlines Israir Airlines & Tourism Sam Air XL Airways France Atlasjet Airlines Japan Airlines Sata International Yamal Airlines Table International Scheduled Destinations Alexandroupolis Astypalea Chania Chios Heraklion Ikaria Ioannina Kalamata Kalimnos Karpathos Kastoria Kavala Kefallonia Kerkyra/Corfu Kithira Kos Kozani Leros Limnos Mikonos Milos Mitilini Naxos Paros Rhodes Samos Sitia Skiathos Skiros Syros Thessaloniki Thira/Santorini Zakinthos Abu Dhabi Cologne Lviv Prague Alexandria Copenhagen Lyon Riga Amman Doha Madrid Rome Amsterdam Dubai Malta Sofia Baku Dublin Manchester St Petersburg Barcelona Dubrovnik Marseille Stockholm Beijing Dusseldorf Milan Stuttgart Beirut Edinburgh Montreal Tbilisi Belgrade Frankfurt Moscow Tel Aviv Benghazi Geneva Munich Tirana Berlin Helsinki Naples Toronto Bilbao Istanbul New York Toulouse Brussels Izmir Nice Venice Bucharest Kiev Odessa Vienna Budapest Krasnodar Oslo Warsaw Cairo Larnaca Paris Zagreb Chisinau London Philadelphia Zurich Table International Charter Destinations Abuja Bucharest Izmir Matsuyama Rome Tyumen Altenrhein Budapest Kharkov Milan Rovaniemi Valencia Amsterdam Cairo Kiev Montreal Salzburg Varna Ankara Casablanca Krasnodar Moscow Sarajevo Venice Antalya Catania Lisbon Nairobi Shanghai Vienna Baku Djerba Liverpool Nantes Sharm el Sheikh Vilnius Barcelona Doha LjubljanaB Newcastle Sofia Warsaw Beijing Dublin London Nice Solo City Yola Beirut Dubrovnik Lyon Norilsk Stavanger Zadar Belgrade Dusseldorf Madrid Odessa Stockholm Zurich Benghazi Frankfurt Malaga Ostrava Tehran Bratislava Helsinki Manchester Paris Tel Aviv Brussels Istanbul Marseille Prague Toulouse

37 Aerostat Handbook 2013 Dusseldorf Beijing Amsterdam Helsinki Oslo St. Petersburg Stockholm Riga Edinburgh Manchester Dublin Moscow Copenhagen Berlin Warsaw Cologne Lviv Prague Kiev Frankfurt Stuttgart Munich Budapest Paris Chisinau Vienna Zurich Odessa Geneva Lyon Zagreb Bucharest Milan Belgrade Toulouse Nice Dubrovnik Bilbao Marseille Sofia Rome Barcelona Istanbul Tirana Naples Madrid Ismir London Brussels Montreal Toronto Venice Malta New York Philadelphia Benghazi Alexandria Krasnodar Tbilisi Baku 37 Larnaca Beirut Amman Tel Aviv Cairo Doha Kavala Kastoria Kozani Alexandroupolis 33 Domestic & 68 International Scheduled Destinations Thessaloniki Limnos Ioannina Kerkyra/Corfu Mitilini Skiathos Skiros Chios Kefallonia Zakinthos Syros Kalamata Paros Milos Kithira Ikaria Mikonos Samos Leros Kalimnos Kos Astypalea Thira/Santorini Dubai Abu Dhabi Naxos Rhodes Western Europe Chania Heraklion Karpathos Sitia Eastern Europe Middle East America /Africa /Rest of Asia Domestic

38 6 Exercises in punctuality

39 Aerostat Handbook 2013 During 2013 delays of more than 15 minutes affected 15.9% of all departing flights compared to 13.1% in Delayed domestic scheduled passenger services increased from 9.5% in 2012 to 13.2% in 2013, while the percentage of delayed European and intercontinental departures was 16.9% and 19.2% respectively. The average delay time of departing flights was 40 minutes compared to 43 minutes in 2012, with the average delay time of intercontinental departing flights amounting to 46 minutes (compared to 56 in 2012) and of domestic scheduled passenger services to 39 minutes (same as in 2012). A number of special factors affected punctuality in the course of The months with the highest percentage of delays were July with 20.87% of departing flights being delayed and June with 20.85%, mainly due to work suspensions on 16th July and 13th June; the average delay time was 41 minutes for both months. 39 Reactionary reasons affected 40.64% of the delayed departures. Besides reactionary reasons, the primary reasons for delayed departures for the year 2013 were: During 2013 delays of more than 15 minutes affected 15.9% of all departing flights, with a number of special factors affecting punctuality. Nevertheless, considering all departing flights, average delay time per movement was at the same level as 2012, showing a considerable improvement compared to previous years. Air Traffic Flow Management accounting for 5.98% of delays Technical and Aircraft Equipment for 7.67% Airlines Internal for 7.78%, while only 0.70% of the delayed departures were attributed to Airport Facilities. Considering all departing flights, average delay time per movement for 2013 was 09:45 mm:ss. This result, almost at the same level as 2012, shows a considerable improvement compared to previous years when the average delay per movement ranged between minutes. Delay Minutes per Movement Delay/MVT

40 6 Exercises in punctuality Chart 6.1 Proportion of Delayed Flights* Chart 6.2 Average Delay per Delayed Flight Minutes 13.9% 15.9% % 13.1% Arrivals Departures *Proportion of Delayed Flights (more than 15 min) Arrivals Chart 6.3 Proportion of Delayed Departures* Scheduled Charter Cargo *Proportion of Delayed Flights (more than 15 min) Departures Chart 6.4 Average Delay per Delayed Departure Minutes 39 Scheduled Charter Cargo

41 Aerostat Handbook 2013 Table 6.1 Monthly Puntcuality Statistics Main Events Affecting Punctuality Proportion of Delayed Flights for more than 15 minutes Departing Flights Average Delay (min) of Flights Delayed for more than 15 minutes Proportion of Delayed Flights for more than 15 minutes Arriving Flights Average Delay (min) of Flights Delayed for more than 15 minutes January 12.6% % 47.6 February 2 x 4h work suspension of OSYPA & ADEDY on 20 Feb 11.0% % 45.1 March 11.5% % 48.0 April.4% % 39.2 May June 4h work suspension of ATC personnel on 16 May 2h ATC & 5h OSYPA & 4h ATSEP work suspensions on 13 Jun 14.8% % % % 43.6 July 4h work suspension of OSYPA on 16 Jul 20.9% % 42.2 August 20.1% % 38.5 September 19.5% % 39.8 October 14.4% % 41.1 November 3h ATC & 4h OSYPA work suspensions on 6 Nov 11.6% % 40.1 December 17.1% % 43.6 Total % % Chart 6.5 Departing Scheduled Flights Proportion of Delayed Departures* Chart 6.6 Departing Scheduled Flights Average Delay per Delayed Departure Minutes Domestic Intra-European Intercontinental Domestic Intra-European Intercontinental *Proportion of Delayed Flights (more than 15 min)

42 6 Exercises in punctuality Chart 6.7 Proportion of Delayed Flights* Chart 6.8 Average Delay per Delayed Flight Departures Arrivals Minutes Departures Arrivals 25 Jan Feb 20 Mar Apr 15 May Jun Jul Aug Sep 5 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec *more than 15 min. Oct Nov Dec Table 6.2 Proportion of Delay Reasons Reasons for Delay Arrivals Departures Reactionary 47.1% 40.6% Restriction at Airport of Departure 11.0% 8.6% Airlines Internal 2.9% 7.8% Technical and Aircraft Equipment 5.9% 7.7% Aircraft and Ramp Handling 6.8% 7.2% Air Traffic Flow Management 1.8% 6.0% Passenger & Baggage 7.0% 5.7% Flight Operations and Crewing 3.1% 4.2% Miscellaneous 1.5% 2.9% Weather 3.0% 2.6% Other 1.5% 2.0% Mandatory Security 2.3% 1.1% Cargo & Mail 0.7% 1.1% Immigration Customs, Health 0.4% 0.9% Airport Facilities 3.1% 0.7% EDP/Airline Automated Equipment Failure 0.5% 0.4% Restriction at Airport of Destination 0.1% 0.2% Damage to Aircraft 0.5% 0.1% Baggage Procesing, Sorting, etc. 0.5% 0.1% EDP/Other Automated Equipment Failure 0.4% 0.0% Mail Only 0.1% 0.0% Airport Facilities - Not ATH 0.0% 0.0% % of Delayed Flights for which a Delay Reason has been Reported 83.0% 89.6%

43 Aerostat Handbook 2013 Chart 6.9 Delay Reasons Distribution Chart 6. Proportion of Delayed Departures Departures Arrivals Charter Cargo Scheduled Reactionary Restriction at Airport of Departure Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec *more than 15 min. Airlines Internal Chart 6.11 Average Delay per Delayed Departure Technical and Aircraft Equipment Minutes Charter Cargo Scheduled Aircraft and Ramp Handling Air Traffic Flow Management Passenger & Baggage Flight Operations and Crewing Miscellaneous Weather Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 6.12 Departing Scheduled Flights Proportion of Delayed Flights* per Region 43 Other Mandatory Security Domestic Intra-European Intercontinental Cargo & Mail Immigration Customs, Health Airport Facilities EDP/Airline Automated Equipment Failure Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec *more than 15 min. Restriction at Airport of Destination Damage to Aircraft Chart 6.13 Departing Scheduled Flights Average Delay per Delayed Flight per Region Baggage Procesing, Sorting, etc. EDP/Other Automated Equipment Failure Minutes Domestic Intra-European Intercontinental Mail Only Airport Facilities - Not ATH % of Times a Delay Reason is Allocated to a Delayed Flight 30 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

44 7 Our grade report

45 Aerostat Handbook 2013 Consistent to our commitment to offer high quality services to all stakeholders and within the framework of AIA s comprehensive Quality Monitoring System, we are closely monitoring and reporting operational performance by measuring specific indices and recording data on the actual performance of key passenger airport processes, such as security, check-in, baggage delivery or passport control. For year 2013, improvement was achieved in a number of service delivery processes compared to prior year results. In more detail, average queuing time at check-in and ticketing decreased. At check-in queuing time was measured at 3:26 illustrating a slight improvement in relation to 2012 (measured at 3:40). Queuing time at airline ticket desks was measured at 03:01 compared to 4:39 in The annual average of security screening queuing time (for passengers and hand luggage) was measured at 3:02 minutes, increased in relation to 2012 (2:26 minutes), while speed of baggage delivery showed an improvement with the average time for delivering the first bag from the on-blocks position dropping from in 2012 to.98 minutes in For year 2013, improvement was achieved in a number of service delivery processes compared to prior year results. Average queuing time at check-in and ticketing, as well as speed of baggage delivery were among the improved indices. Regarding Call Centre s performance, the yearly statistics demonstrate that 99.20% of incoming calls were replied to within less than 2 minutes; operational irregularities related to strike action or bad weather conditions in Greece or abroad continued to occupy the attention of our Terminal Services personnel, who unfailingly stepped in to assist passengers with their inquiries. Information provision load at the information desks amounted to 117 queries per hour (including roaming agents), the busiest months being the peak summer months of July, August and September, with 158, 177 and 161 queries per hour respectively. Furthermore, consistent to our commitment to continuously improve services offered to the travelling public, we placed special emphasis on managing passenger comments by analysing them on a monthly basis and communicating relevant information to all involved parties. In 2013, we received 2,354 comments from 1,177 passengers. Out of the total complaint items, 54.8% related to AIA and 45.2% to third parties. Courtesy issues, Security screening and Cleaning demonstrated a remarkable improvement in relation to Comfort elements also presented a slight improvement while a more considerable progress was noted for Aviation Services. A total of 740 response letters were dispatched; of these, 86.2% were personalised. The average response time for the year was 5.4 days. Two hundred and forty-five (245) cases required thorough investigation in cooperation with involved departments in order for passengers to receive a qualified answer.

46 7 Our grade report Chart 7.1 Check-in Queues - All Airlines / Average Check-in Queuing Time per Month Minutes Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 7.4 Security Screening (Pax & Handbags) / % of Queues Exceeding min Queues > min Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 7.5 Ticket Desks Queues - All Airlines / Average Ticket Desk Queuing Time per Month Minutes Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

47 Aerostat Handbook 2013 Chart 7.2 Check-in Queues - All Airlines / Queuing Time Distribution Market Share Minutes > Chart 7.3 Security Screening (Pax & Handbags) / Average Queuing Time per Month Minutes Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 47 Chart 7.6 Baggage Delivery Service / Average Time for First and Last Bag from on-blocks Time Minutes Obl-Fb 2012 Obl-Fb 2013 Fb-Lb 2012 Fb-Lb Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

48 7 Our grade report Chart 7.7 Call Centre Waiting Time Under 2 min Waiting < 2 min Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 7.8 Information Provision Queries at the Info Desks Avg Queries per Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Note: starting from 2007 statistics include mobile agents load Chart 7.9 Passenger Complaints Analysis Prms Facility Maintenance Information Screens Baggage Trolleys Way Finding / Signage Cleaning Services Information Services Seating / Rest Facilities IT Public Systems Retail & Services Parking Services Security Services Food & Beverage Aviation Services

49 Aerostat Handbook 2013 Chart 7. Airport Services Evaluation Comparison of Average Rating of Services Average Rating of Services (1-5 scale) Sense of security Terminal ambience Airport staff courtesy PRM facilities Terminal signage Info services Fids monitors Seating availability Comfort Cleanliness Shopping Restaurants Other commercial services Parking services Baggage trolleys Check-in services (airline / gh services) Aircraft boarding (airline / gh services) Baggage delivery (airline / gh services) Chart 7.11 Passenger Comment Management / Customised Responses per Month of Customised Responses Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Chart 7.12 Passenger Comment Management / Average Response Time per Month Average Resonse Time (Days) Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

50 8 Joining the passenger dots

51 Aerostat Handbook 2013 Demographic characteristics of passengers travelling through Athens International Airport showed minor variations in 2013 compared to 2012, with the slight majority of passengers still being males (55%) and the average age standing at 40 years old. Higher education remains one of the main characteristics of Athens passengers, since more than 80% of passengers held a college/ university degree. In terms of nationality, local nationals still accounted for slightly more than half of the airport population (51%). Focusing on passengers residence, the observed decline in traffic was mainly driven by the limited travelling demand of the Greek residents experiencing a drop of -9%, vis-a-vis the remarkable upward trend of the foreign residents that not only reached but also managed to surpassed prior-year levels by 3%. In both domestic and international segments of traffic, the majority of passengers travelled though Athens International Airport for personal reasons (70%). Amongst leisure traffic, holidaymakers held the 55%, while the second largest proportion of leisure passengers flew in order to visit their friends and relatives (38%). The main reason for business travelling remains the attendance of a meeting (51%), followed by the participation at a congress/conference that showed a marginal growth (15%). The observed decline in traffic was mainly driven by the limited travelling demand of the Greek residents experiencing a drop of -9%, vis-a-vis the remarkable upward trend of the foreign residents that not only reached but also managed to surpassed prior-year levels by 3%. As per travelling behaviour, and despite the overall reduction in passenger volumes, average trip length remained unchanged while frequency of travel from Athens airport signified a slight striking, formulating the respective figure at 4.8 trips per year (from 5.2 in 2012). Athens Origin & Destination passengers reached 79% in The Greek capital seemed to regain tourists interest, a fact that becomes obvious when observing the growth in numbers of foreigners who visited Athens for more than 24 hours, estimated at +8%. On the other hand, it was clear that the transfer product suffered this year both among foreigners but especially among Greek residents, mostly due to the shrinking of domestic frequencies. The highest percentage of transfer passengers were those travelling between an international and a domestic destination and vice versa (77%), presenting a -% decline, with Thessaloniki and Heraklion holding the top position of passengers travelling to domestic destinations via Athens airport. Among transfer passengers travelling internationally, Cyprus is still at the first ranking position, with USA and France following. Passengers transferring between two domestic destinations suffered the most, experiencing a sharp 23% drop. Overall, the volume of indirect passengers remained almost stable in 2013, estimated at almost 2.1 million. While Europe presented a significant drop of 9%, all other regions indicated a growth trend in indirect traffic volumes, the most noteworthy ones originating Eastbound; Australia 218,000 (+15%) and Far East 266,0 (+9%). In 2013, the top indirect destination within Europe was London, with New York standing as the leader among non-european destinations. The concentrated efforts of airlines to enhance electronic bookings are strongly reflected this year, with ticket reservations though airlines websites reaching 42% and experiencing an important growth versus last year. Consequently, average advance booking period indicated an upward trend at almost 43 days prior to departure. 51

52 8 Joining the passenger dots Chart 8.1 Gender Market Share Male Female Chart 8.2 Age Market Share Mean Age: 40 years yrs yrs yrs yrs 55+ yrs 52 Chart 8.3 Education Market Share HIGH SCHOOL COLLEGE/ UNIVERSITY NONE/ ELEMENTARY

53 Aerostat Handbook 2013 Chart 8.4 Main Nationality Chart 8.5 Main Residence Market Share Market Share Greek Greece E.U. (Non-GreEk) E.U. (Non-Greece) Other European 6 6 Rest of Europe 4 4 Usa/Canadian 8 7 Middle East 3 2 Middle Eastern 2 2 Usa/Canada 8 9 Asp 5 5 Asp 4 5 African 1 1 Africa 1 1 South American 2 1 South America Chart 8.6 Origin Market Share Greeks Living In Greece Greeks Living Abroad Foreigners Living In Greece Foreigners Living Abroad

54 8 Joining the passenger dots Chart 8.7 Frequency of Travelling Chart 8.8 Frequency of Travelling to/from Athens Market Share Light (Up to 2 times/year) Medium (3-9 times/year) Heavy (+ times/year) 0 Light (Up to 2 times/year) Medium (3-9 times/year) Heavy (+ times/year) Average No Of Trips per Year: 9.4 (9.8)* *(2012) Average No Of Trips per Year: 4.8 (5.2)* *(2012) Chart 8.9 Outgoing vs. Return-home Flight Chart 8. Trip Length - Greek Residents Return-Home Flight Outgoing Flight 80 One month (46) 53 (54) (66) 53 (52) 47 (48) 3-4 Weeks 2 Weeks 1 Week 5-6 Days (34) 3-4 Days Days Less than a day Total Domestic Destination International Destination *(2012) Average Trip Length : 13 days (13 days)* *(2012) 54 Chart 8.11 Trip Length - Foreign Residents Chart 8.12 Purpose of Trip One month+ 3-4 Weeks Business Reasons 31 Business Reasons 30 2 Weeks Week Days Days Days Less than a day Average Trip Length : 17 days (17 days)* Average Stay in ATH: 5.9 days (5.6 days)* *(2012) Personal Reasons 69 Personal Reasons 70

55 Aerostat Handbook 2013 Chart 8.13 Business Reasons for Travelling Business Meeting Conference/ Congress Trade Fair/ Exhibition Training Course/ Seminar Maritime Jobs Sales Other Chart 8.14 Personal Reasons for Travelling Chart 8.15 Way of Travelling on Holiday Holidays/ Tourism Visit to Relatives/ Friends Studies TRAVELLING WITH A GROUP TRAVELLING INDEPENDENTLY 98 Medical Reasons Military Other Chart 8.16 Ticket Booking Travel Agent/ Tour Operator Airlines Website Booking Engine/ Travel Website 9 6 Company s Travel Department 3 2 Airlines Call Center/ Office 1 2 At The Airport Reservation Period : 43 Days (38 Days)* *(2012)

56 8 Joining the passenger dots Chart 8.17 Reservation Period Market Share Greek Residents Foreign Residents Foreign Average: 58 Days (53 Days) days days days 30+ days Greeks Average: 25 Days (24 Days) Reservation Period : 43 Days (38 Days)* *(2012) Chart 8.18 Transfer Passengers Chart 8.19 Movement of Transfer Passengers Transfer 21 Transfer O&D 79 O&D 77 0 Dom to Dom Int to Int Dom to Int & Int to Dom 56 Chart 8.20 Top Domestic Destinations of Transfer Passengers Thessaloniki Heraklion Thira/ Santorini Mikonos Chania Rhodes Kerkyra/ Corfu Chios Kos Mitilini

57 Aerostat Handbook 2013 Chart 8.21 Top International Destinations of Transfer Passengers Chart 8.22 Direct vs. Indirect Flight to Final International Destination Cyprus United States France Direct flight Indirect flight United Kingdom 7 8 Italy Australia Germany 5 8 Turkey 4 3 Switzerland 4 2 Belgium UAE Spain Chart 8.23 Main Indirect International Destinations 2013 Passengers New York Melbourne Sydney London Paris Chicago Boston Amsterdam Johannesburg Hamburg Washington Brussels Dubai San Francisco Toronto Stockholm Montreal Dusseldorf Los Angeles 119,900 96,800 86,0 48,900 47,900 44,0 43,0 41,200 40,0 38,300 30,800 29,000 29,000 29,000 28,500 27,400 27,400 26,600 26, ,000 40,000 60,000 80,000 0, ,000

58 9 Adding tourists

59 Aerostat Handbook 2013 Foreign residents showed a clear improvement trend in 2013, with Athens International Airport welcoming almost 2.6 million foreigners. Especially, incoming leisure traffic in the international segment presented positive signs starting from May till the end of the year and it is really worth noting that even during the winter months leisure foreigners showed a double-digit growth, signifying the extension of foreigners visiting period in Athens. Focusing on regional development, the majority of the markets signified impressively positive signs of recovery in terms of tourism. The highlight of 2013 was the upward trend of ttourists originating from the long haul destinations, such as Australia and Canada. During the last months of the year Americans also managed to reverse the negative trend and for one more year proved to be the leading country of incoming tourism. Traditional main European countries of tourism for Athens continued their negative course this year, however, a positive development was mostly driven by other non-traditional countries such as Switzerland, Belgium Netherlands, Russia and Turkey. It is worth noting that the Greek capital seems to regain tourist interest, a fact that becomes obvious when noting growth (+8%) of foreign leisure passengers who visited Athens for more than 24 hours. Even in the hot summer months of July and August, respective growth levels reached 9% and 8% respectively. With a 7% decline of transfers among the incoming leisure traffic, most of the tourism destinations in Greece via Athens International Airport presented a drop in volumes. Although average length of stay in Greece indicated a slight striking, foreigners visiting period in Athens increased by one day, ending up to an average of six days. The Greek capital seems to regain tourist interest, a fact that becomes obvious when noting growth (+8%) of foreign leisure passengers who visited Athens for more than 24 hours. Stabilisation of the Greek economy was also mirrored in figures of incoming passengers who travelled for business purpose. Foreign residents who visited Athens/Greece on business reached almost 620,000, with Cyprus remaining the top business partner although with a noteworthy decline. On the other hand, business traffic originating from United Kingdom showed a great recovery. Athens has proven to be more attractive for businessmen this year, while on the other side transfer passengers on business suffered significantly; most of them travel to Crete and Thessaloniki. Incoming business travellers stayed 4 days on average in Greece. With respect to Greek residents travelling, Greeks reduced their international trips by % in 2013 while the outgoing leisure trips presented an even higher drop of 12%. Unfortunately, the respective group of passengers experienced a negative course throughout the year without any recovery signs. United Kingdom was Greek residents favourite leisure destination presenting the highest volumes of travellers but also double-digit growth, solely due to the strong VFR traffic. Cyprus, Germany and Italy that were traditionally preferred tourism spots experienced a significant reduction. Outgoing business traffic estimated at approximately 600,000 presented an unfavourable development throughout the year. With Germany, United Kingdom and Cyprus remaining the first choice of Greek business people, Turkey also performed positively and entered the top 5 list of business destinations. Greek travellers stayed abroad on business for almost a week. 59

60 9 Adding tourists Chart 9.1 Incoming Passenger Development Chart 9.2 Seasonality of Incoming Leisure Traffic Arrivals Million passengers Thousand passengers Foreign residents 400,000-12% -12% -5% -24% 12% 13% 0% 1% 3% 18% 30% 20% Foreign residents on leisure Foreign residents on business 620, ,682 1,998,065 1,937,408 2,618,365 2,555,089 2% 3% 0% 350, , , , ,000 0,000 50, ,000 0, , , , ,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 92,080 81,119 54,340 61,857 73,960 77, , , , , , , , , , , , , , ,790 94,496 72,834 80,131 66,714 Chart 9.3 Incoming Leisure Arrivals per Geographical Region Million passengers 1,200,000-7% 1,000, , ,000 15% 400, ,000 22% 17% 4% 36% 60 0 Western Europe America Asia Pacific Eastern Europe Middle East Africa Chart 9.4 Top Countries of Incoming Leisure Traffic 2013 United States 152,867 France 6,752 Australia 99,982 UK 79,083 Germany 55,829 Canada 47,587 Italy 38,266 Switzerland 36,402 Cyprus 34,832 Belgium 31,3 6% -6% 23% -16% -28% 24% -17% 38% -17% 55%

61 Aerostat Handbook 2013 Chart 9.5 Countries with the Highest Growth of Incoming Leisure Traffic Chart 9.6 Incoming Leisure Traffic Visiting Athens & Catchment Area Growth 2013/2012 Growth 2013/2012 Russia Brazil Turkey 21,579 15,499 19,581 15,499 38,554 48, % +39% +26% Incoming Leisure Traffic in Athens & Catchment Area 1,427,418 1,321,893 +8% Argentina Lebanon Ukraine 17,983,268 14,386,462 12,987 7, % +38% +76% Incoming Leisure Traffic Transferring to Other Greek Destinations via ATH 570, ,514-7% 0,000 20,000 30,000 40,000 50, , ,000 1,500,000 Chart 9.7 Top Incoming Leisure Destinations in Greece via Athens Chart 9.8 Length of Stay in Greece - Incoming Leisure Traffic Growth 2013/ Passengers Thira 95,127-16% 1 Week 44 Mikonos 76,124-13% 2 Weeks 28 Heraklion 69,391-8% Chania 38,462-1% 3-4 Weeks 18 Thessaloniki 34,925-20% More than a month Rhodes 34,924 +4% ,000 40,000 60,000 80,000 0,000 Average days in Greece: 15 - Average days in Athens: 6 Chart 9.9 Seasonality of Incoming Business Traffic Arrivals Chart 9. Top Countries of Incoming Business Traffic Growth 2013/2012 Growth 2013/ % +3% -12% +6% +% +3% +13% -% -3% 0% -1% +1% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Cyprus United Kingdom Italy Germany France United States 0 20,000 38,645 33,992 40,000 55,207 50,306 50,120 62,526 60, Passengers 80,000-11% +8% -7% -5% -7% -16% 61

62 9 Adding tourists Chart 9.11 Incoming Business Traffic Visiting Athens & Catchment Area Chart 9.12 Top Incoming Business Destinations in Greece via Athens Growth 2013/2012 Growth 2013/ Passengers Incoming Business Traffic in Athens & Catchment Area 466, ,180 +8% Chania Heraklion 27,822 26,500 +3% -8% Incoming Business Traffic Transferring to Greek Destinations via ATH 153,7 184,502-17% Thessaloniki Rhodes Kerkyra 13,250 16,339 23,4-43% +25% -8% 0 0, , , ,000,000 15,000 20,000 25,000 30,000 Chart 9.13 Length of Stay in Greece - Incoming Business Passengers Chart 9.14 Greek Outgoing Passengers Development Market Share Growth 2013/2012 More than a month 6% Greeks Travelling to International Destinations 1,445,844 1,612,027 -% 3-4 Weeks 6% 2 Weeks 12% Greeks Travelling for Business to International Destinations 596, ,925-7% 1 Week 76% Greeks Travelling for Leisure to International Destinations 849, ,2-12% Average days in Greece: ,000 1,000,000 1,500,000 2,000, Chart 9.15 Seasonality of Greek Leisure Traffic Departures 120,000 Growth 2013/2012 0,000-4% 80,000 8% -17% 60,000-15% -19% -29% 1% -34% -% -11% -7% -8% 40,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

63 Aerostat Handbook 2013 Chart 9.16 Top Countries of Greek Leisure Traffic Chart 9.17 Length of Stay Abroad - Greek Leisure Traffic Growth 2013/ Passengers Growth 2013/ Passengers United Kingdom 7, % More than a month 17% Cyprus 75,754-17% Italy 62,760-19% 3-4 Weeks 14% Germany France 62,421 52,484-30% -18% 2 Weeks 20% United States 43,227-17% 1 Week 47% Turkey 39,491-9% ,000 40,000 60,000 80,000 0, ,000 Average days abroad: 15 Chart 9.18 Seasonality of Greek Business Traffic Departures Growth 2013/ ,000 70,000 60,000 50,000 40,000-4% 8% -11% 17% -22% -13% -9% -8% -20% -15% 23% 30,000 20,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 0% Chart 9.19 Top Countries of Greek Business Traffic Chart 9.20 Length of Stay Abroad - Greek Business Traffic 2013 Passengers Market Share 63 Germany 45,221-20% More than a month 12% United Kingdom 44,744 +1% 3-4 Weeks 6% Cyprus 39,613-27% Turkey 38,122 +4% 2 Weeks 9% Italy 37,048-16% 1 Week 74% France 36,332-5% ,000 20,000 30,000 40,000 50,000 Average days abroad: 6

64 Greek arithmetic

65 Aerostat Handbook 2013 In the course of 2013, the thirty-nine Greek commercial airports welcomed a total of 38.5 million passengers, 1.9 million or 5.1% above the corresponding prioryear levels. This noteworthy growth was achieved amid a challenging economic environment in the country and is attributed to the successful performance of international passenger traffic that reached 28.5 million, 2.2 million or 8.2% above the respective levels of 2012, which reflects the overall robust growth of international tourist arrivals in Greece during By contrast, domestic air travellers, largely impacted by the country s recession, saw a shortfall of 300 thousands, representing a decline of almost 3%. With major Greek summer holiday destinations relying largely on international foreign visitors, it is not a surprise that they have achieved a strong double-digit passenger traffic increase during On the other hand, Athens and to a lesser extent Thessaloniki, which hold a considerable share of domestic traffic and Greek travellers, were impacted by the Greeks low propensity to travel and were largely outperformed by their counterparts in the islands. As a result, popular tourist destinations gained market share, with Rhodes becoming the third busiest airport in Greece, behind Athens and Heraklion, leaving Thessaloniki in the fourth place; however, Thessaloniki retains the second position in terms of domestic air travellers. The thirty-nine commercial airports achieved a noteworthy passenger traffic growth of 5.1%, attributed to the succesful performance of international passenger demand. Passengers travelling to/from Greece with charter airline operations amounted to 15.4 million in 2013, increased by 7.3% compared to 2012, and account for almost 43% of the total international passenger traffic in Greece and more than 80% of the international passengers at Greek regional airports (excluding Athens). The number of airline operations serviced by Greek airports was reduced by 2% compared to 2012, mainly due to the effort on rationalising the domestic network which resulted in a drop in domestic flights of 7.5%. A modest increase of 2.7% was evident in international flights which were largely impacted by the reduction of international scheduled operations in the two largest cities of the country. As the country s main metropolitan airport, with almost half of its passengers being Greek residents, Athens International Airport suffered the impact of the Greek economy s crisis and the subsequent negative impact on the Greek residents air travelling more severely than the regional holiday destination airports. As a result, in 2013 Athens represented 32% of Greece s total passenger traffic, compared to 35% in

66 Greek arithmetic Table.1 Passenger Traffic of main Greek Airports Commercial Passengers Domestic International Tot al City %2013 / %2013 / %2013 /2012 Athens 4,484,722 4,283, % 8,380,154 8,176, % 12,460, % Heraklion 842, , % 4,209,288 4,934, % 5,796, % Rhodes 600, , % 3,213,780 3,573, % 4,200,068.1% Thessaloniki 1,449,116 1,429, % 2,557,088 2,655, % 4,085, % Kerkyra/Corfu 231, , % 1,683,307 1,889, % 2,6,818.0% Chania 397, , % 1,435,313 1,721, % 2,087, % Kos 192, , % 1,605,458 1,853, % 2,028, % Zakinthos 22,991 29, % 848, , % 1,004, % Thira/ Santorini 358, , % 405, , % 898, % Mikonos 225, , % 276, , % 584, % Other GR airports 1,491,340 1,365, % 1,747,867 1,911, % 3,277, % Total Greece,296,267 9,993, % 26,361,864 28,536, % 38,529, % Chart.1 Top Greek Airports According to Total Passenger Traffic Market Share Chart.2 Top Greek Airports According to Domestic Passenger Traffic Market Share Athens Heraklion Rhodes Thessaloniki Kerkyra/Corfu Chania Kos Zakinthos Thira/Santorini Mikonos Other Athens Thessaloniki Heraklion Rhodes Thira/Santorini Chania Mitilini Mikonos Kerkyra/Corfu Alexandroupolis Other Chart.3 Top Greek Airports According to International Passenger Traffic Chart.4 Top Greek Airports According to International Charter Passengers Market Share Market Share 66 Thessaloniki Kerkyra /Corfu Kefallonia Zakinthos 3.2 Chania Other GR airports Athens 31.8 Thira /Santorini 1.5 Kos 6.1 Rhodes Heraklion 16.0 Heraklion Rhodes Kerkyra/Corfu Kos Chania Zakinthos Thira/Santorini Kefallonia Mikonos Aktio Other

67 Aerostat Handbook 2013 Table.2 Aircraft Movements of main Greek Airports Commercial Aircraft Movements Domestic International Tot al City %2013 / %2013 / %2013 /2012 Athens 67,889 61, % 76,874 70, % 144, , % Heraklion 12,538 11, % 28,318 31, % 40,856 43, % Thessaloniki 20,265 17, % 22,741 21, % 43,006 39, % Rhodes,066, % 20,830 22, % 30,896 32, % Kerkyra/Corfu 3,598 3, % 11,694 12, % 15,292 16, % Kos 3,811 3, % 11,161 12, % 14,972 16,480.1% Chania 4,943 4, % 9,177, % 14,120 15,5 7.0% Thira/ Santorini 4,121 4, % 3,321 4, % 7,442 8,0 8.8% Zakinthos 1,215 1, % 5,505 6, % 6,720 7, % Mikonos 3,553 3, % 2,447 3, % 6,000 6, % Other GR airports 44,793 42, % 13,921 15, % 58,714 57, % Total Greece 176, , % 205, , % 382, , % Chart.5 Top Greek Airports According to Total Aircraft Movements Market Share Chart.6 Top Greek Airports According to Domestic Aircraft Movements Market Share Athens Heraklion Thessaloniki Rhodes Chania Kos Kerkyra/Corfu Thira/Santorini Zakinthos Mikonos Other Athens Thessaloniki Heraklion Rhodes Mitilini Chania Thira/Santorini Kos Mikonos Kerkyra/Corfu Other Chart.7 Top Greek Airports According to International Aircraft Movements Chart.8 Top Greek Airports According to International Charter Movements Market Share Market Share Thessaloniki Kerkyra /Corfu Zakinthos Mikonos 1.2 Chania Other GR airports Athens 37.3 Thira /Santorini 1.6 Kos 5.4 Rhodes.1.6 Heraklion 13.8 Heraklion Rhodes Kerkyra/Corfu Kos Chania Zakinthos Thira/Santorini Mikonos Kefallonia Thessaloniki Other

68 11 Europe plus the world

69 Aerostat Handbook was a year that the global aviation industry proved resilient to the relatively slow global economic growth and the high fuel costs, supported by improvements in the industry structure and efficiency gains, including airline consolidations, enhanced airline ancillary revenues, improved aircraft utilisation and further cost management actions. As a result, IATA estimates improved net profit margins for the airlines worldwide in 2013 of 1.8% (compared to 1.1% in 2012), while ACI reports a global passenger traffic growth of 4%. However, this overall robust growth in air travel was driven by solid economic expansion in emerging regions vis-à-vis a far slower expansion of more mature markets. The Asia Pacific rim and Middle East were the regions with the most rapid passenger traffic growth, by 9.2% and 7.4% respectively, while the Latin America/ Caribbean market also showed a robust increase of 5.1%. Europe and North America, together representing approximately 55% of the global air travellers, were impacted by the economic challenges in the specific markets and the subsequent effect on domestic travel and exhibited slow growth of 2.9% and 1.1% respectively. Africa, currently the smallest market accounting for almost 3% of the passengers worldwide, presented stagnation, with a minimal passenger traffic increase of 0.3%. Development of aircraft movements worldwide was sluggish (+0.1%), with Europe, North and Latin America suffering reduced number of operations, while the strong rise of the number of flights in the Asia/Pacific (+5.9%) and the Middle East (+4.9%) regions is worth noting. In 2013, global passenger traffic enjoyed a growth of 4% proving resilient to the relatively slow global economic growth. Regarding Europe, the modest overall passenger traffic growth was formulated by the difference in growth rates of EU and non-eu airports. Air cargo volumes in 2013, despite the economic woes for most of the year, managed to retain and surpass 2012 levels by 0.7%, turning positive in the last three months of the year and giving signs of a potential revival. This was a result of the rise in business confidence and improvements in international trade. Middle East was the only region that achieved robust increase in the air cargo uplift, by 5.1%. Regarding Europe, the modest overall passenger traffic growth of 2.9% was formulated by the difference in growth rates of EU and non-eu airports, with EU airports (+1.0%) underperforming compared to their non-eu counterparts (+9.6%) due to the continued impact of the Eurozone crisis and the maturity of the EU air transport market. However, this performance gap has narrowed during the second half of 2013, with EU airports experiencing recovery signs. This dissimilar growth is also illustrated in the passenger traffic growth rates of the busiest airports in the continent, with Istanbul standing out with a substantial increase of almost 14%, as compared with a relatively slow development of major North European airports and a decline in the southern airports of Fiumicino (Rome) and Madrid; the latter suffered sharp passenger traffic decrease. Concerning Athens International Airport, adverse conditions in the country placed it at the lower tail of the major European airports, together with the major Spanish and Italian airports, which also face the impact of severe economic challenges. However, passenger growth achieved by most of the major European airports was also modest, with Berlin TXL, Dublin, Stockholm Arlanda and Manchester being the only airports achieving a passenger traffic increase over 5%. Stockholm and Dublin were also the only two airports that achieved a substantial rise in the number of flights, while it is worth noting that the majority (2/3) of the surveyed major European airports witnessed reduced number of aircraft movements. Despite the fact that 2013 was yet another challenging year for Greece and Athens International Airport, Athens managed to retain high ranking places in Europe, acquiring the 35th position in terms of passenger volumes, the 36th in terms of number of aircraft movements and the 33rd in terms of cargo tonnage. 69

70 11 Europe plus the world Chart 11.1 Top European Airports according to passenger traffic Growth 2013/ Passengers (million) ,197,168 35,463,238 36,165,762 38,672,644 39,717,850 51,172,626 52,569,200 58,036,948 62,052,917 72,368, Barcelona London LGW Rome FCO Munich Madrid Istanbul Amsterdam Frankfurt Paris CDG London LHR Chart 11.2 Top European Airports According To Aircraft Movements Growth 2013/ Aircraft Movements (thousands) Istanbul 406,482 Amsterdam 440,057 London LHR 471,938 Frankfurt 472,692 Paris CDG 478, Munich 381,951 Madrid 333,065 Rome FCO 301,922 Barcelona 276,496 Moscow (DME) 263,496 Chart 11.3 Top European Airports According To Cargo Uplift Growth 2013/ Cargo (million tonnes) , , , , , ,092 1,511,824 1,556,203 1,949,560 2,066, Milan MXP Liege Istanbul Luxembourg Cologne Leipzig London LHR Amsterdam Paris CDG Frankfurt

71 Aerostat Handbook 2013 Table 11.1 Worldwide Traffic Development By Geographical Region Region Total 2013 Passenger Traffic % 2013 / 2012 Total 2013 Cargo (tonnes) % 2013 / 2012 Total 2013 Aircraft Movements %2013 / 2012 Number of airports Africa 143,179, % 1,469, % 2,112, % 113 Asia/Pacific 1,440,345, % 30,580, % 11,708, % 142 Europe 1,625,541, % 17,205, % 18,330, % 450 Latin America/ Carribean 439,694, % 4,740, % 6,513, % 205 Middle East 222,117, % 5,979, % 1,835, % 18 North America 1,513,972, % 26,892, % 25,700, % 177 ACI Total 5,384,851, % 86,867, % 66,200, % 1,5 Chart 11.4 Major European Airports (> Mio Pax In 2013) Commercial Passenger Traffic Development 2013 Chart 11.5 Major European Airports (> Mio Pax In 2013) Commercial Aircraft Movements Development 2013 Growth 2013/2012 Growth 2013/2012 Berlin TXL 7.1 Stockholm 4.8 Dublin 5.6 Dublin 4.7 Stockholm 5.3 London LGW 1.6 Manchester 5.1 Oslo 1.6 Lisbon 4.6 Berlin TXL 1.3 Oslo 4.0 Lisbon 1.0 Geneva 3.9 Copenhagen 1.0 Paris ORY 3.8 London 0.9 London LGW 3.6 Amsterdam 0.5 London LHR 3.3 Manchester 0.3 Nice 3.3 Malaga -0.1 Copenhagen 3.2 Paris ORY -0.3 Amsterdam 3.0 London LHR -0.4 Helsinki 2.8 Geneva -1.1 Malaga 2.7 Nice -1.7 London STN 2.2 Frankfurt -2.1 Dusseldorf 1.9 Europe -2.1 Prague 1.5 Helsinki -2.2 Europe 1.2 Prague -2.3 Frankfurt 0.9 Palma Mallorca -2.3 Brussels 0.9 Zurich -2.6 Munich 0.8 Dusseldorf -3.1 Paris CDG 0.7 Brussels -3.4 Palma Mallorca 0.4 Rome FCO -3.7 Zurich 0.3 Paris CDG -3.9 Barcelona 0.2 Munich -4.0 Vienna -0.7 Barcelona -4.8 Rome FCO Milan MXP Athens Vienna Milan MXP Athens Madrid Madrid

72 Air Vocabulary

73 Aerostat Handbook 2013 PASSENGER AND FLIGHT STATISTICS The origin and destination of a flight is defined according to the first origin/last destination of the flight. A passenger s origin/destination is defined according to the point of embarkation/disembarkation. The classification into Intra/Extra-Schengen for passengers and flights is designated according to the flight s last origin/first stop. The geographical regions are defined according to the ACI classification. Transit Passengers are defined as passengers arriving to and departing from the airport with the same flight number, without leaving the transit area of the airport (direct transit). Terminal Passengers are arriving and departing passengers, transit passengers excluded. All traffic statistical data are measured on UTC and Land/Airborne times. Traffic data for the peripheral Greek airports are based on the preliminary traffic results dispatched by the Hellenic Civil Aviation Authority (HCAA). The total number of Greece s domestic flights and passengers are double-counted (included in both the airport of origin and the airport of destination). Traffic statistics on worldwide and European airports are ACI preliminary traffic results, based on the submissions of over 1,000 airports around the globe. Charts 11.4 and 11.5 are based on ACI s rapid data exchange programme. EXERCISES IN PUNCTUALITY ATH has joined the European Airport s Punctuality Network (EAPN), members of which have agreed to report punctuality for passenger and cargo services. For this reason the previous year s published ATH punctuality figures may differ from this report since previously we used to report punctuality for passenger services only. EAPN among other works is trying to harmonize the way airports report punctuality so that the published airport punctuality figures can be comparable. A flight is characterised as Delayed if it departs/arrives (off-/on- blocks) 16 or more minutes after the scheduled time of departure/arrival. Average Delay is calculated in minutes and amongst delayed flights. Delay reasons are classified according to IATA Delay Codes, as declared by the airlines and/or handling agents. It should be noted that statistics presented in this report should be treated with caution due to the limited number of delayed flights for which a delay reason is declared. JOINING THE PASSENGER DOTS ADDING TOURISTS Passenger profile and tourism development data derive from AIA s Passengers Survey. This survey has been conducted at Athens International Airport for eleven consecutive years, aiming to investigate the demographic and travelling profile of Athens passengers, and depict changes over the years. The annual sample of the survey amounts to 40,000 interviews conducted with departing passengers, while the data collection takes place at the departures gates of the airport on a daily basis. Passenger volumes presented to the Adding Tourists chapter correspond to passenger arrivals for foreign residents and passenger departures for Greek residents. OUR GRADE REPORT Service Performance relates to: Capturing the passengers /visitors perception regarding the level of services offered (passenger comment management process); Measuring actual performance on critical areas (service performance indicators). Service Performance indicators reflect those areas of service and facilities that affect the perception of a passenger for the level of the service offered within the airport premises. Thus, for a number of services offered to passengers either by the Airport Company or by 3rd party airport users (airlines/handlers), quantifiable indicators have been established and are being monitored, in line with the Corporate Quality programme of AIA. These indicators enable us to accurately monitor the level of service provided while supporting benchmarking and performance enhancement activities. Efficient measurement of AIA and non-aia passenger-oriented services is achieved through effective cross-departmental cooperation. Check-in, Ticketing and Security Queues Measurement of queuing time refers to the time elapsing from the moment a passenger stands in line until they reach the service point. Measurements are taken 7 days a week between 06:00 and 22:00 hours. Baggage Reclaim The measurement of the time between aircraft on-blocks until first bag delivery (Obl-Fb) and between first-bag delivery until last-bag delivery (Fb-Lb) is a standard method among international airports for assessing baggage reclaim performance, and approximates the level of service provided. Info Desk Although the info desk queries indicator is not a direct measure of service performance, it shows the effect of passenger traffic on the information counters. Call Centre Call centre statistics are being produced by the reporting function of the switchboard system. The data are taken in -second increments, and a 2-minute threshold is being used to assess the trend of service performance. Passenger Complaints Refers to complaints relevant to those service categories with significant operational impact. All complaints are expressed as a percentage of all the complaint items received. Athens International Airport, in compliance with article of the ACI-Europe Airport Voluntary Commitment, has established an integrated Passenger Complaint Management system. Airport Services Questionnaire Rating AIA s passenger comments brochure entitled Your Opinion Counts features a questionnaire section for the evaluation of airport services and facilities. This section includes 18 general service categories, which the passengers rate on a 1-to-5 scale (5 being excellent). In 2013, 583 passengers in total answered this questionnaire. *All figures presented in this report refer to year 2013 unless otherwise stated. 73

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