Essential. Information. for Multi Activity holidays

Transcription

1 FAMILY Adventures Essential Information for Multi Activity holidays Please read this leaflet before you travel, it contains important information regarding your holiday. Getting there What to bring FAQs...and more

2 Thank you for booking a family adventure with PGL! Making your booking was your first step towards a fantastic family holiday that we hope you will all enjoy together, creating lots of special memories along the way. We have put together this essential information booklet with you in mind and we ve included lots of useful info regarding your holiday. From handy checklists that should assist you when deciding what to bring with you, to arrival and departure times and how to get to your centre. We hope that everything you need to know is covered, however please give us a call on or drop us an at families@pgl.co.uk if there is anything else you d like to find out. Have a fantastic family adventure! PGL Holidays Team Contents Arrivals and departures...3 What to bring/wear FAQs Centre directions A-Z Before you travel Visit pgl.co.uk/families Call

3 Arrivals and departures 7 NT HOLIDAYS Arrival time: 4-6pm* Depart after breakfast. 4 NT SHORT BREAKS Arrival time: 4-6pm* Depart after lunch. You will be required to check out of your room before morning activities. 2 NT WEEKENDS Arrival time 4-6pm* Depart after lunch. You will be required to check out of your room before morning activities. * Late arrivals are not a problem, but you may miss the evening meal. If you know you will be arriving late please call or if you are delayed on your journey please call the centre direct (see centre details on pages 8-11) so that we are able to make alternative arrangements for your evening meal. Travel to UK centres All UK family holidays are self-drive. See pages 8-11 for maps and directions to centres. If you are travelling to Little Canada, ferry travel is not included but can be booked with Wightlink (Tel or or Red Funnel (Tel. +44 (0) or Helpline For any queries on the day of arrival please call the centre directly, numbers can be found on pages If you are on a PGL coach holiday and require assistance on the day of travel, please call our Emergency Travel Line on (July and August travel days only). For all other questions or queries prior to the day of travel please call our Holidays Consultants on Mon Fri , Saturday (March-August*). *Please note that outside of these dates the office is closed on a Saturday and opening hours on weekdays may vary, please see our website for latest opening hours. Visit pgl.co.uk/families Call

4 What to bring All essential activity and safety equipment is provided. Activity staff at the centre will advise you prior to each activity of any clothing requirements such as long sleeves or no open-toed shoes. If you re not sure, just ask! For all holidays please ensure you bring: Large towels (for swimming and wet activities) Bath/hand towels for use in your room Plenty of old sweatshirts/fleeces Plenty of strong loose fitting trousers/tracksuit bottoms. Synthetic tracksuit style trousers are warmer and more comfortable than jeans when wet Torches for tented holidays. (You may also wish to bring torches for holidays in the spring or autumn) Several changes of underwear and socks (long socks not trainer socks are required for some activities) Swimwear Changes of clothes for the evening (casual) Long-sleeved shirt/t-shirt required for some activities Shoes for wet or muddy activities (canvas/plastic/old trainers) Waterproof cagoule/jacket Trainers (at least one pair not open-toed) Hair bands/ties Toiletries bag, shampoo, soap etc* T-shirts/shorts (for warmer weather) Sun hat, sunglasses and sunscreen Insect repellent (especially for summer at Dalguise) Water bottle Small rucksack (for dry clothes when off-site) Gloves (for holidays in the spring or autumn) Guests with an early departure time are advised to bring an alarm clock Cycles are welcome at most centres, please ensure you bring a bike lock (please note there is no storage for bikes at Barton Hall) *Please note that we kindly request that aerosol sprays are not used as over use can trigger fire alarm systems. For babies and young children: High chairs are available at most centres. Travel cots, feeding equipment etc. will need to be brought with you. Please call our Holiday Consultants on for more details. In response to requests from customers we have included detailed guidance on what to wear and what not to wear for the activities we are most often asked about. This can be found on the next page along with some helpful notes that other customers have found useful. Please note, activities vary at each centre and final activity itineraries are planned by each centre close to your holiday date and given to you on arrival. We regret that we are unable to provide itineraries in advance. 4 Visit pgl.co.uk/families Call

5 What to wear Activity To wear 4 Not to wear 8 Notes All Rope Sessions (inc. Abseiling, Climbing, Zip Wire, High Ropes, Trapeze, Jacob s Ladder, Giant Swing, Vertical Challenge, Crate Challenge) Archery, Tunnel Trail Low Ropes/Challenge Course, Sensory Trail, Problem Solving, Orienteering, Survivor Fencing Water-based Activities Mountain Biking Quad Biking Aeroball Barton Hall Dry Slope Skiing/ Ringos (Payable option to be booked at least 2 weeks prior to the start of your holiday by calling us on ) Sturdy footwear Tops that cover the shoulders Shorts that cover the thighs/long trousers Flat shoes Close fitting, long-sleeved top or T-shirt Sturdy footwear Long trousers Loose fitting clothing Long trousers Sturdy, flat soled shoes Warm clothing Fleeces/Layers Close-toed shoes Old clothes Swimwear (not essential) Sturdy footwear Long shorts Tops that cover the shoulders Long trousers Long sleeves Long socks Loose fitting sports clothing Socks Long-sleeved tops Long trousers Long socks Gloves Close-toed, secure shoes Open-toed shoes/sandals Shorts Open-toed shoes/sandals Shorts Open-toed shoes/sandals Wellingtons Jeans Avoid heavy cotton Open-toed shoes/sandals Loose clothing Short sleeves Shorts Open-toed shoes/sandals Barefoot Tight jeans Open-toed shoes/sandals Safety information Please note some activities, including zip wire and trapeze have a maximum weight limit of 16 stone. Long hair will need to be tied back for many activities. Bring some warm clothing in case of bad weather Avoid loose clothing Possibility of getting dirty in Tunnel Trail Possibility of getting dirty Long-sleeved tops are ideal You may wish to bring a bag containing dry shoes, clothing and a towel Avoid loose clothing Ski boots provided for Dry Slope Skiing Visit pgl.co.uk/families Call

6 FAQs Will a member of PGL staff be available during our stay? On your arrival you will be greeted by your Group Leader or Duty Manager. A Group Leader will be available to your family throughout your stay to ensure that all aspects of your holiday run smoothly. A member of staff will be available each evening for all information relating to the next day, meal times, excursion times, meeting points etc. What meals are provided? For all holidays, the first meal on arrival will be the evening meal. For guests on a seven night holiday, their last meal before departure will be breakfast. For guests on two and four night breaks the last meal will be lunch. Please ensure that you have advised us of any dietary requirements before the start of your holiday. Breakfast will include a choice of hot options, cereals, yoghurts, fresh fruit and toast. Lunch will usually be on-site and will be a salad bar/ buffet, plus a hot and vegetarian option. Families embarking on a full programme of activities or an off site excursion will be provided with an individual packed lunch. Lunch is not provided on free days. Dinner will consist of soup, main course and dessert at all centres. The main course will typically have two hot options (vegetarian option included) and a salad bar. Drinks are available at all meal times and will include squash, water, tea and coffee. What s the accommodation like and do I need to bring bedding? Accommodation is clean, functional, mostly bunk bedded rooms rather than luxurious. Bedding is provided, both indoor and tented. You will need to bring your own towels. Is Wifi available? Wifi is available at all our UK centres to guests over 18. In some centres it may be limited to certain areas which you will be advised of on arrival. You will need to sign a user agreement before you are issued with our secure password. Do your centres have on-site bars? With the exception of Dalguise and Bawdsey Manor, all of our centres have an on-site bar for the use of family guests. (Please note: children will be asked to vacate the bar at 10pm). For Dalguise and Bawdsey Manor, refreshments are provided for you to enjoy in lounge areas, but centre staff will be able to advise you of nearby pubs and restaurants. Do your centres have on-site shops? All of our centres have on-site shops (opening times will be advised once you arrive at your centre). They sell a selection of drinks, confectionary, snacks, gifts and toiletries. Are there any laundry/drying room facilities? We advise you to bring enough clothing for the duration of your stay. Most centres have outdoor areas/washing lines to dry clothes, in dry weather. Washing machines, should you need them in an emergency, are available at some of our centres. Can I cancel or alter my holiday? If you wish to cancel your holiday you must let us know by (families@pgl.co.uk). Cancellations received more than eight weeks prior to departure will forfeit deposits. Within eight weeks further cancellation charges apply, please check our full booking terms and conditions for details. Changes made after confirmation and more than eight weeks prior to the start of your holiday will incur an administrative charge of 25 per amendment. Any changes made less than 8 weeks prior to the start of your holiday, we reserve the right to treat your request as a cancellation and charge the appropriate cancellation fee, see terms and conditions. 6 Visit pgl.co.uk/families Call

7 Insurance Cover We recommend that all customers have insurance, particularly if you are travelling outside the UK. If you have purchased PGL insurance, please ensure you have read the insurance policy in your MyPGL account and that you declare any pre-existing conditions to our insurance provider (if applicable). Failure to do so could affect your cover and void the policy. If you wish to purchase PGL insurance, please call us to add it to your booking or get a quote. If you have an existing family policy, please ensure that it covers all the activities that will be provided at your PGL centre as often these require further cover, particularly mountain biking and abseiling. If you do not take PGL insurance, you will be asked to complete an insurance indemnity form and return it to us prior to travel. Do you have a code of conduct? During your holiday we ask parents to oversee the discipline and supervision of their children at all times. However, where applicable this responsibility is delegated to PGL centre staff for activity instruction and during evening entertainment. We would appreciate it if you would ensure that your family is aware of the following centre rules, which exist to ensure that all guests have a safe and enjoyable holiday. We ask family members to show consideration for other families, PGL staff, coach drivers and neighbouring local residents Smoking is strictly forbidden in accommodation units, designated smoking areas will be pointed out on arrival We would ask parents not to allow under age consumption of alcohol at PGL centres. In the UK we will not serve alcohol to under 18s In the interest of safety, children should not leave the centre unless accompanied by a responsible adult (parent or member of PGL staff) PGL Camp Kit We have been operating children s activity holidays for over 60 years and we have found that the items in our Camp Kit are some of the most useful and practical kit for PGL holidays. We are pleased to advise that you can pre-order our Camp Kit when you make your booking and it will be ready for collection on arrival. Our centre staff will ensure your child receives the correct size t-shirt and baseball cap. Each PGL Camp Kit typically contains*: PGL Rucksack a substantial day pack (exclusive to Camp Kits) PGL baseball cap PGL T-shirt Postcard (with postage paid to send home) Water bottle Pen Mini football/rugby ball PGL wristband Cost per Camp Kit 20. To order and pay by credit or debit card, please call * Subject to availability some items may be substituted if necessary. Visit pgl.co.uk/families Call

8 Barton Hall South Devon Kingskerswell Road, Torquay, Devon TQ2 8JY Tel: (01803) Due to extensive, narrow lanes as you approach the centre please do not follow Sat Nav directions. The directions below should be followed: From the North Follow the M5 South. At Junction 31 keep right and join the A38. After 2 miles keep left and follow the A380, signposted Torquay. After 9 miles keep right and continue to follow the A380 signposted Torquay. Follow for approx. 3 miles until reaching the Edginswell junction. Bear left onto the A3022 signposted Torquay and continue straight through 3 sets of traffic lights. At the next set of traffic lights bear left onto B3189, Hele Road, signposted Teignmouth, and follow for ¾ mile. At the roundabout turn left onto Barton Hill Road and follow for approx. 1 mile. At the traffic lights continue straight and follow signs for Barton Holiday Centres. After 1 mile turn left onto Kingskerswell Road, signposted to PGL Barton Hall. Continue for 1 mile passing Torquay Holiday Park until you reach PGL Barton Hall on the left. From the South Follow local directions via Paignton or Newton Abbot towards Torquay from the A38. Join the A3022 at the Edginswell junction traffic lights. Then follow the directions as above to the centre. AVOID! Boreatton Park Shropshire Baschurch, nr Shrewsbury, Shropshire SY4 2BA Tel: (01939) From the North Use M56 onto M53 Chester bypass. Then take A483 to Oswestry. At Oswestry take A5 (towards Shrewsbury). Before Shrewsbury turn left onto B4397 to Ruyton XI Towns and then follow the map. From the South Use A5 towards Oswestry and North Wales. Turn right onto B4397 to Ruyton XI Towns and then follow the map. N.B. If you are using a Sat Nav, please be aware there is a one way circuit around the centre, indicated by the black arrows on the map. Directional PGL signs are provided from the village of Ruyton. 8 Visit pgl.co.uk/families Call

9 Caythorpe Court Lincolnshire Caythorpe, Grantham, Lincolnshire NG32 3ER Tel: (01400) From South (coming from Grantham) From Grantham take A607 north. Stay on A607, just past the village of Caythorpe turn right onto Caythorpe Heath Lane. Caythorpe Court is approx. one mile on the right hand side. From South (coming on A1) Leave the A1 and turn onto B6403 (sign posted to RAF Cranwell). Stay on B6403 to roundabout, turn on to A52. Then turn onto B6403 (signposted Ancaster RAF Cranwell). Go straight over the traffic lights and through Ancaster Village. Turn left onto Caythorpe Heath Lane and follow the road to PGL Caythorpe Court. From North From the A1, turn off at Newark (signposted Lincoln A46 and A17), follow A17. Stay on the A17 until you reach Crawler Lane, turn right onto Pottergate Road. Follow this road to the second set of crossroads, turn right. Caythorpe Court is approx. ½ mile on the left. Liddington Wiltshire Foxhill, Swindon, Wiltshire SN4 0DZ Tel: (01793) From Junction 15 of the M4, take the A419 dual carriageway towards Swindon. Exit first left and then take the fourth exit off the roundabout (B4192) signposted to PGL Centre, Liddington, Baydon and Aldbourne. Continue through Liddington, over the M4 and take the next left (signposted PGL Centre). Continue along this road, passing over the M4, and PGL Liddington is on your left with two gatehouse lodges, one on either side of the main entrance. Visit pgl.co.uk/families Call

10 Little Canada Isle of Wight New Road, Wootton, Ryde, Isle of Wight PO33 4JP Tel: (01983) From Portsmouth Take the car ferry to Fishbourne. At Fishbourne turn right out of ferry port (B3331). At traffic lights turn right onto A3054. Cross bridge, take first road on the right (New Road), follow road for 1 mile to Little Canada on right. Osmington Bay Dorset Shortlake Lane, Osmington, Weymouth, Dorset DT3 6EG Tel: (01305) From Dorchester/North Take A354 towards Weymouth. At the roundabout, take the 1st exit onto A353 signposted Wareham/Preston. At the next roundabout take the 2nd exit onto A353 (Littlemoor Rd). Follow this to a 3rd roundabout and take 1st exit onto A353 (Preston Rd). Continue through Preston village. After entering Osmington village turn right after 300 metres into Shortlake Lane. PGL Osmington Bay is on the right at the end of the lane (if you come to a pub you ve gone too far). From Poole/Bournemouth Follow A351, then A352 (passing Wareham and Wool). You will eventually come to a short stretch of road which is a dual carriageway. At the roundabout turn left on to the A353 signposted towards Osmington & Weymouth (then follow directions below). From the East of Weymouth When coming from the A31, then A35, turn off the A35 onto the B3390 signposted Affpuddle & Warmwell. Follow this road for approx. 7 miles. At the roundabout go straight over onto the A353 signposted Osmington & Weymouth. When you reach the village of Osmington, pass a pub on the right hand side and after approximately 100 metres turn left into Shortlake Lane, follow this road to the centre. 10 Visit pgl.co.uk/families Call

11 Dalguise Perthshire Dunkeld, Perthshire PH8 0JX Tel: (01350) From the South From Perth, head north on the A9 towards Inverness for approx 13 miles. After passing Dunkeld, you will see a sign for The Hermitage on the left, then after another mile, turn left onto the B898 signposted Dalguise. Follow the road for approx 3 miles. The driveway for PGL Dalguise is on the left. From the North At Pitlochry keep south on the A9 for approx 8 miles. Immediately after crossing the river Tay, turn right on to the B898 signposted Dalguise. Follow the road for approx 3 miles. The driveway for PGL Dalguise is on the left. Bawdsey Manor Suffolk Bawdsey Manor, Bawdsey, Woodbridge, Suffolk, IP12 3BH Tel: (01394) From the M25 At junction 28, use the left lane to exit towards A12/Chelmsford E. Keep left at the fork, follow signs for C ford/a12 and merge onto A12. At the roundabout, take the 3rd exit onto the A14 (E) slip road to A12 (N)/Felixstowe/Lowestoft. Merge onto A14. Use the left lane to take the slip road to Lowestoft/Woodbridge/A12 N/Ipswich/A1156. At the roundabout, take the 1st exit onto A12. (continue as below). From A12 Woodbridge by-pass Stay on A12 Woodbridge by-pass then at roundabout take exit onto A1152 Woods Lane. Continue on this road past Melton train station and over river bridge then at roundabout take exit onto B1083. At Alderton turn left and then right to remain on B1083. Follow B1083 through Bawdsey village on Ferry Road, Bawdsey Quay. Follow signs to PGL Bawdsey Manor. Please note: When using a sat nav, despite what some devices may suggest, there is no bridge or car ferry across the river Deben. Visit pgl.co.uk/families Call

12 Before you travel This list contains some essentials that will ensure you have an amazing, stress-free family adventure with us! Before travelling make sure to bring the following: Booking Confirmation Document You will need to show a copy of your Booking Confirmation Document at the check in desk upon arrival. A paper or electronic version (presented via mobile, ipad, tablets etc) will be required and this can be downloaded or printed from your MyPGL account. Money We take care of everything on your family adventure. However, you may wish to bring some extra spending money for the on-site bar in the evenings or on your free day. There will also be a small shop on-site that sells snacks, drinks, toiletries and gifts. Set up your Sat Nav Although we have provided directions to your centre in this booklet, you may wish to follow your Sat Nav. Please only use the postcodes given in this leaflet. Other postcodes found for our centres online may be for coaches or old routes. We recommend you follow your Sat Nav up until our directions. Finally... if you re running late If you think you may miss the arrival time, you may miss your evening meal. Make sure to call the centre on the number given in this leaflet (on pages 8-11) or call one of our Holiday Consultants on who will let the centre know and arrange for cold snacks/sandwiches to be provided. PGL Travel Ltd, Alton Court, Penyard Lane, Ross-on-Wye, HR9 5GL Tel: families@pgl.co.uk pgl.co.uk/families