TRBUSINESS. Flio has come a long way since it launched in 2015 with a dream of becoming a one-stop global airport app.
|
|
- Sheila Hart
- 5 years ago
- Views:
Transcription
1 Airport app Flio conquered one million installs at the end of last year and Chairman Brian Collie tells Luke Barras-Hill the milestone provides leverage for further growth and expansion into new markets such as the Far East. Flio has come a long way since it launched in 2015 with a dream of becoming a one-stop global airport app. Four years on, it has transitioned from a simple service provider (flight updates, gate changes, lounge access, parking and F&B and retail offers) to working with a number of prominent brands, retailers and operators. RETAIL, BUT NOT AS WE KNOW IT Today, it serves more than 3,000 airports and boasts an enviable client list containing all the above, plus the often missing part in the trinity jigsaw the airlines. Partners include L Oréal, Mondelēz, Amsterdam Airport Schiphol, Fraport AG, Athens Airport, Hamburg Airport, Gebr. Heinemann, HMS Host and easyjet. Usage increased by three-and-a-half times between January and December last year and the platform dubbing itself the air traveller s flight companion hit one million installs by year-end, supporting its claim to being the world s most used airport app. Reacting to the milestone, entrepreneur, technology investor and Flio Founder and CEO Stephan Uhrenbacher said at the time that the app strives to equip passengers with an awareness of all aspects of their travel, providing better information to switch stressful journeys into efficient and enjoyable ones. According to Flio, this approach is grounded in the value passengers ascribe to having certainty in the information they receive during their travel journeys: flight departure times, gate changes, cancellations, delays and a wider plethora of airport and retail services. The company s growth path been made easier via a growing number of partnerships with key stakeholders at airports, enabling the app s users to access guidance, advice and special offers at some of the world s busiest terminals. Upon entering the application, they can access more than 1,500 instantly bookable services, from airport trains such as Heathrow Express to lounges or fast track, all at the touch of a button. Additionally, the ability to monitor commercial flights in real-time and track metrics such as aircraft type, average travel times, routes and locations offers extra value to users who can receive push alerts, often before the airport makes its announcements.
2 Ex-BAA Group Retail Director and Flio Chairman Brian Collie says travellers crave simplicity and Flio s single app experience can make a difference. Sitting alongside Uhrenbacher, the app s brainchild, is Chairman and former BAA Group Retail Director Brian Collie. As a veritable force in the travel retail world having overseen World Duty Free s UK retail operations and as a former Chairman at lastminute.com, Collie knows a thing or two about retailing and providing quality customer service. As he admits, the airport retailing stratosphere has certainly changed since he presided over retailing at BAA around 25 years ago (when duty free was conveniently positioned in the corner ) where he transformed the terminal operations at London Gatwick Airport North and South plus London Heathrow Airport Terminal s 1 and 4. People all over the world now just accept that airports have got big shopping malls in them; back then it was world-leading, industry changing stuff, Collie tells TRBusiness.. We are in the same position now with technology. When we set out with Flio, we targeted one million installs, so for us it has been three years developing, principally, the technology and content to attract people. Those million downloads are users flying on average five return journeys per year. On every return journey you go through four airports, so you actually have 20m airport visits if you have one million downloads. That is the opportunity attracting advertisers as well as retailers, food & beverage operators and car parking operators. BESPOKE BRAND CAMPAIGNS Collie says the app s ability to target individual and personal product adverts at individuals rather than groups of people travelling through airports is an important facet of Flio be it a tactical ploy to entice passengers into stores to increase penetration and conversion, or a more overt trumpeting of a particular brand message.
3 The main target for all retailers and duty free operators is penetration always has been and always will be, notes Collie. A terminal with maybe 10m outbound pax two or three million of them may buy duty free. Even if you convert it into a walkthrough, not everyone will stop, browse and buy. Once you ve got the penetration, it s about attraction and conversion to sale. One of the first offers we had in the app was from World Duty Free through the UK airports and it was all about competitions and coupons that targeted offers to someone who was interested. By downloading the Flio app, you have a user, buyer and an interested party and know if you give them an offer, they are more likely to buy. It became an easy way to target interested parties. Now, it s become much more than that. With that in mind, Collie says attentions have now shifted towards more tailored campaigns for brands. For those that typically have to fund marketing and advertising activities aimed at potential buyers solely by themselves, Flio now gives them the opportunity to talk directly to a captive audience.
4 We currently have a campaign with Philip Morris for Iqos and they wanted to explain to the potential [adult] user what the technology behind it was. One of the big changes we ve made in the past few years is moving into targeted, bespoke campaigns for the brands rather than just using coupons for the duty free operators. That works for everybody; if the brand can get the customer into the duty free shop, the shop and airport benefits. Flio Founder and CEO Stephen Uhrenbacher introduced the app to market in FAR EAST MOVEMENT That s not to say the travel retail market doesn t already offer a wealth of app options for the intrepid traveller to search and use. Indeed, a great many airports and retailers already possess their own apps and loyalty schemes Red by Dufry and Heinemann & Me being just two notable examples. But choice equals competition, so the question turns invariably to whether any one given platform supersedes another by virtue of its efficiency and ease of use. Not everyone wants to have a dozen airport, airline or duty free apps and one of the trickiest thing I always found in duty free is most people don t understand the brand, remarks Collie. The consumer doesn t think I am going to Gatwick to Dufry because I have the Red app, or I ll go through JFK with the Hudson app they just think it s the airport s duty free shop. Getting people to download retailers branded apps is beyond difficult. Passengers want simplicity you need to give the traveller the opportunity to have one app that does something for everybody, whoever owns or runs the duty free or parking. Hand on heart, the duty free shops around the world are spectacular even compared to 10 years ago and they are part of the experience and joy for people that have time to spend at an airport, but from a technology point of view you have to look through the other end of the binoculars: who is looking for what and how we can give it to them easily. The single app makes a difference.
5 One app and one access funnel may make things simpler, but is there a risk of information overload by trying to have one platform that appeals to everyone? There is if you continue to use a sort of shotgun approach [to technology], concedes Collie. What we ve been working on now for quite some time at Flio is to personalise. The more you use the app, the more we know what you re interested in. The adverts and offers are targeted to you and we ve introduced additional elements. We ve added a link now for flight compensation, so if it s delayed or cancelled, you can go through the app and process. When Collie and Uhrenbacher who met at lastminute.com started out on the Flio journey, the roadmap was to pursue airports in the UK and Germany. Once proof of concept was secured, the firm expanded across Europe where it is now established. In the US, it is also gaining users. However, there are untapped markets ahead. Geographically, we are looking to build our relationships with airlines but also with airports in the Far
6 East, confirms Collie. That comes with the next stage of growth. You can t do the deals and understand the issues unless you have people on the ground. We bootstrapped the business in the beginning and we ve now got some very good investors who have taken a long-term view and that enables us to look further ahead. Pressed further about its plans for Asia and the potential to open an office there, Collie confirms it is something the firm is looking at, partly in conjunction with its partners, as it aims to tap into the continuing nirvana of Asian and particularly Chinese travel. A one-year timeframe, would be a good target, he adds when asked by TRBusiness about a timescale for execution, however he concludes: We re not about putting flags on the map, we re about building the brand through the users.
AT YOTEL, WE CREATE TIME
AT YOTEL, WE CREATE TIME A HOTEL EXPERIENCE THAT RE-DEFINES TIME. A seamless, intuitive experience from the minute you find us to the minute you leave, delivering comfort, care and control. Smart, delightful
More informationReducing traffic: a new plan for public transport
Reducing traffic: a new plan for public transport Our five point plan to improve Heathrow s public transport in 2015/16 1 2 3 4 5 Make public transport more attractive for passengers Ensure major rail
More informationPage 1. John Guscic Managing Director, Webjet Limited
Page 1 John Guscic Managing Director, Webjet Limited spanning both consumer markets (through B2C) and global wholesale markets (through B2B) B2C TRAVEL Leading online consumer travel brands B2B TRAVEL
More informationQ: How many flights arrived and departed in 2017? A: In 2017 the airport saw 39,300 air transport movements.
Southampton Airport Masterplan FAQ 4 October 2018 Background Southampton Airport Today Q: How many passengers currently use Southampton Airport and how has this changed over the last 5 years? A: Over the
More information25 th September GAD Asia Conference. Aerocity Developments in Asia
25 th September 2018 GAD Asia Conference Aerocity Developments in Asia There are key differences in the functions of an Airport and Aerocity Connected and mutually supportive Airport Journey People, cargo
More informationTHE 2018 BUDAPEST AIRPORT TRIALS
B.A.R.T.A. the Brand Airline Retailer Technology Airport initiative Airlines are the compulsory stakeholder in keeping retail relevant: What scope is there for a TrinityBARTA Working Cooperation? B.A.R.T.A.
More informationWireless technology in passenger management : the Geneva Paxflow pilot
Wireless technology in passenger management : the Geneva Paxflow pilot Airport Service Quality & Facilitation Conference 1 April 2008 Pudong Shangri-La Hotel Shanghai Would you like to know about? Managing
More informationAirport Slot Capacity: you only get what you give
Airport Slot Capacity: you only get what you give Lara Maughan Head Worldwide Airport Slots 12 December 2018 Good afternoon everyone, I m Lara Maughan head of worldwide airports slots for IATA. Over the
More informationTripCase Basics For Travelers
TripCase Basics For Travelers February 2013 1 TripCase is a one-stop web and mobile application that, quite simply, makes life easier for travelers. By monitoring trip details and anticipating traveler
More informationWhat s New in VAX VacationAccess? VAX VacationAccess December 8, 2011 Enhancements Reference Guide
? VAX VacationAccess December 8, 2011 Enhancements Reference Guide Intentionally left blank January 2013 VAX VacationAccess Page 2 Version Date: December 8, 2011 Introduction At VAX VacationAccess, we
More informationLabs: How Travelport is redefining the airline customer experience. David Gomes Commercial Director, Air Commerce
Labs: How Travelport is redefining the airline customer experience David Gomes Commercial Director, Air Commerce Travel Commerce Platform GDS GDS GDS Empowered selling Unrivalled content Platform FIS has
More informationTRBUSINESS NEW TERRACE
QAIA handled more than 6.5m passengers (+5.5%) in the first nine months of 2018. Airport International Group is preparing to launch a significant speciality retail tender at Jordan s Queen Alia International
More information30/April/2018 Whitepaper V1.1. Made by Mile Corporation.
30/April/2018 Made by Mile Corporation www.mileico.com Contents 1. Abstract 2. What is Mile? 3. AirMile Project - Mile Real-time - Mile Leftover - Business Mile - Mile Tracking - Check-in Free Zone - Travel
More informationVisitScotland s International Marketing Activity
VisitScotland The Importance of the Visitor Economy A strong visitor economy helps to position Scotland on the world stage whilst the economic impact of the visitor spend spreads out from the traditional
More informationWELCOME LONDON STANSTED AIRPORT. stanstedairport.com BUILDING FOR THE FUTURE
LONDON STANSTED AIRPORT WELCOME Our vision is to make full use of Stansted s runway in the most sustainable and responsible way, maximising the benefits for everyone. Provide more flights to more places
More informationOnline flight bookings
Travel and Events Online flight bookings A quick guide to booking flights online Welcome The flight tool is the online booking tool containing everything you need to book a flight, simply and quickly.
More informationMaximising Commercial Revenues Dwell Time. Nigel Dolby Founder
Maximising Commercial Revenues Dwell Time Nigel Dolby Founder Core Objective To Maximise Airport Shopping & Dining Revenues: Every Passenger Every Customer Every Visitor All Day Every Day Achieving Our
More informationTHE POWER OF PACKAGE BOOKINGS FOR HOTELS
THE POWER OF PACKAGE BOOKINGS FOR HOTELS By Julie Cheneau, Director Market Management Expedia Lodging Partner Services for UK & Ireland Hotels are always looking for new ways to drive demand and packages
More informationSimplifying the Business
Simplifying the Business Five ways air transport is getting better Philippe Bruyère Program Director - StB To represent, lead and serve the airline industry Welcome everyone. My name is Philippe Bruyère,
More informationMetrolinx Board of Directors. President, Union Pearson Express Date: September 22, 2015 UP Express Quarterly Board Report
To: From: Metrolinx Board of Directors Kathy Haley President, Union Pearson Express Date: September 22, 2015 Re: UP Express Quarterly Board Report RECOMMENDATION That this report be received for information.
More informationTHE FIRST CHOICE FOR FREQUENT TRAVELERS
THE FIRST CHOICE FOR FREQUENT TRAVELERS One of SAS s strategic priorities is to be the first choice for frequent travelers. We define frequent travelers as individuals who take five or more return flights
More informationTHE AIR CHARTER PROFESSIONALS 1300 AIRCHARTER INDEPENDENT AVIATION CAPABILITY STATEMENT
THE AIR CHARTER PROFESSIONALS 1300 AIRCHARTER INDEPENDENT AVIATION CAPABILITY STATEMENT 2. Company Profile Our Vision Independent Aviation has almost 30 years experience in aviation charter, servicing
More informationPERFORMANCE MEASURES TO SUPPORT COMPETITIVE ADVANTAGE
PERFORMANCE MEASURES TO SUPPORT COMPETITIVE ADVANTAGE by Graham Morgan 01 Aug 2005 The emergence in the 1990s of low-cost airlines and the expansion of the European travel market has shown how competition
More informationHow Technology is Shaping the Airport World
How Technology is Shaping the Airport World Presenter name here Guy Stephenson Chief Commercial Officer, Gatwick Airport An airport on the up growing passengers through competing 8 years of competition
More informationNova Scotia Tourism Agency Department of Economic and Rural Development and Tourism Statement of Mandate
Nova Scotia Tourism Agency Department of Economic and Rural Development and Tourism Statement of Mandate 2014-15 Message from the Minister and the CEO Tourism is a key economic driver for communities throughout
More informationFor personal use only
Half Year Results Press Conference Remarks by Qantas CEO Alan Joyce 21 February 2013 Good morning. Thanks for joining us for the Qantas Group result for the six months ended 31 December 2012. The Group
More informationFor more information, please go to or drop us a line at
SimpliFlying is a global consultancy that believes in thinking differently about aviation marketing. We are one of the largest in the world, having worked with over 80 airlines and airports globally. Our
More informationSPONSORSHIP OPPORTUNITIES THE IT INDUSTRY EVENT OF THE YEAR JUNE 2015 BRUSSELS
SPONSORSHIP OPPORTUNITIES THE IT INDUSTRY EVENT OF THE YEAR 16-18 JUNE 2015 BRUSSELS Co-hosted by Where the global aviation industry checks-in THIS EVENT IS ALWAYS GREAT, I VE HAVE BEEN HERE FOR THE PAST
More informationAirlines and Operations Revenue Data Collection
Airlines and Operations Revenue Data Collection And other technology efficiencies that realize cost savings and increased revenues for airport operators, airlines, and ground service organizations at the
More information22% 13% Increase in WEB SALES through new website using analytics and testing SOLUTION RESULTS. Adobe Customer Story
Sailing away on a dream cruise. Costa Crociere introduces travelers to the magic of cruises with personalized web experiences built on Adobe Experience Manager. One of the biggest achievements of Adobe
More informationDelivering for Dundee & Angus. How we re working to grow the visitor economy
Delivering for Dundee & Angus How we re working to grow the visitor economy 1 Introduction Dundee & Angus generates 80 million in visitor spend and supports 9,400 jobs tourism is more than a holiday experience;
More informationlastminute.com Group Milan November 2018
lastminute.com Group Milan November 2018 lastminute.com Group Overview A journey of growth and diversification addressed to long-term value maximisation 4 We have a global footprint Context lmn group
More informationSTAR ALLIANCE CELEBRATES 20 YEARS OF CONNECTING PEOPLE AND CULTURES NEW STRATEGIC FOCUS UNVEILED
STAR ALLIANCE CELEBRATES 20 YEARS OF CONNECTING PEOPLE AND CULTURES NEW STRATEGIC FOCUS UNVEILED FRANKFURT, Germany May 13 th, 2017 Star Alliance returned to Frankfurt, the place of its birth, to celebrate
More informationBournemouth & Poole Partnership 2019
Bournemouth & Poole Partnership 2019 Accommodation Providers bournemouth.co.uk pooletourism.com Photo courtesy Bliss Aviation Who we are Bournemouth & Poole Tourism is the official tourist board for the
More informationA History of Innovation at London's Gatwick Airport
AVIATION SOLUTIONS CASE STUDY A History of Innovation at London's Gatwick Airport Simon Meyer - Managing Director of Aviation Solutions at Human Recognition Systems Simon.meyer@humanrecognitionsystems.com
More informationGENERAL AVIATION LUXURY TRAVEL BUSINESS TRAVEL
GENERAL AVIATION LUXURY TRAVEL BUSINESS TRAVEL 2017 Contents 03 What Does FlightAware Do? 04 FlightAware Demographics 06 Authoritative Source for Press 07 Sponsorship Opportunities 08 Newsletter and Flight
More informationExpediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013
Expediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013 Air New Zealand - Self Service Check-in Qantas - Q-card & Q Bag Tag RFID enabled Frequent Flyer Card Q-card RFID enabled Permanent
More informationMission Statement. To be a Leading Global Travel Management Company.
Mission Statement To be a Leading Global Travel Management Company Delivering Premium Solutions in Corporate and Leisure Travel & MICE (Meetings, Incentives, Conferences & Exhibitions) To be a Leading
More informationDeveloping internationally-ready product and reaching the market. Carol Dray Commercial Director Andrew Stokes Director England
Developing internationally-ready product and reaching the market Carol Dray Commercial Director Andrew Stokes Director England 1 Overview What is inbound tourism and why is it worth considering? Discover
More informationOnline, Anywhere, Everywhere: In-Flight Connectivity
Online, Anywhere, Everywhere: In-Flight Connectivity Expectations and Opportunities David Coiley Inmarsat Aviation AeroConnect 2017 1 INMARSAT: SERVING AVIATION 30 years Experience Purpose-built for Aviation
More informationHow Airlines and Airports Are Working Together to Deliver a Seamlessly Connected Passenger Experience
How Airlines and Airports Are Working Together to Deliver a Seamlessly Connected Putting you at the heart of online travel since 1997 www.eyefortravel.com More than half the world s airports see IT investment
More informationSaturday 30 th July 2016
T H E O R A N G E R Y K E N S I N G T O N P A L A C E Saturday 30 th July 2016 E X C L U S I V E A Pre-Launch Off-Market Option For Our Most Valued Clients William III and Mary II wanted to live in fresh
More informationBATA annual lecture speech 14 October And thank you to BATA for inviting me to give the first annual lecture.
BATA annual lecture speech 14 October 2015 Check against delivery INTRODUCTION Thank you, Nathan. And thank you to BATA for inviting me to give the first annual lecture. I am very pleased to do this, as
More informationClassification: Public AIRSPACE AND FUTURE OPERATIONS CONSULTATION (JANUARY-MARCH 2019)
AIRSPACE AND FUTURE OPERATIONS CONSULTATION (JANUARY-MARCH 2019) LOCAL AUTHORITY BRIEFING 8 FEBRUARY 2019 Westerly operations Easterly operations PRESENTATION OVERVIEW Intro Airspace and Future Operations
More informationAA.com CONTACTS: American Airlines Japan Airlines Yuko Kato, Weber Shandwick Sze Hunn Yap, Public Relations Tokyo, Japan Tokyo, Japan 03-5427-7378 03-5460-3109 ykato@webershandwick.com sze_hunn.yap@jal.com
More informationWhy an Electronic POH Library is the Pilot s and Aircraft Owner s Critical Next Step for Safety
Solution Guide Why an Electronic POH Library is the Pilot s and Aircraft Owner s Critical Next Step for Safety CONTENTS For The Owner and Pilot, Knowledge Is Power And Safety Awareness is Fundamental To
More informationFUTURE AIRSPACE CHANGE
HEATHROW EXPANSION FUTURE AIRSPACE CHANGE UPDATE SEPTEMBER 2018 On 25 June 2018, Parliament formally backed Heathrow expansion, with MPs voting in support of the Government s Airports National Policy Statement
More information5 Ways Mobility Unlocks New In-Flight Revenue Opportunities
5 Ways Mobility Unlocks New In-Flight Revenue Opportunities 5 Ways Mobility Unlocks New In-Flight Revenue Opportunities Technology disruption has spurred widespread changes in consumer-facing industries.
More informationAUSTRALIAN AIRPORTS ASSOCIATION AUSTRALIAN AIRPORTS DRIVING TOURISM GROWTH
AUSTRALIAN AIRPORTS ASSOCIATION AUSTRALIAN AIRPORTS DRIVING TOURISM GROWTH AUSTRALIAN AIRPORTS DRIVING TOURISM GROWTH DRIVING ECONOMIC GROWTH In 2016-17 Australian airports added: $34.6 billion in economic
More informationROYAL MELBOURNE SHOW SPONSORSHIP OPPORTUNITIES
2018 ROYAL MELBOURNE SHOW SPONSORSHIP OPPORTUNITIES BE PART OF VICTORIA S MOST ICONIC COMMUNITY EVENT GROW YOUR BRAND WITH OUR AUDIENCE THE 2018 ROYAL MELBOURNE SHOW Victoria s largest and most iconic
More informationAirportfolio Norwich Airport - Advertising Opportunities
Airportfolio Norwich Airport - Advertising Opportunities About Eye Airports & Airport Advertising Sumburgh Airport s offers the perfect opportunity for brands to truly engage. With an average dwell time
More informationAPPEALING TO THE EUROPEAN TRAVELLER RICHARD SINGER.
APPEALING TO THE EUROPEAN TRAVELLER RICHARD SINGER 1 AGENDA + Arabian Travel Market survey findings + European travel trends + Information sources and the impact of mobile + Channel selection and case
More informationQ1 FY19 Trading Update
Regulatory Story Go to market news section Whitbread PLC - WTB 1st Quarter Results Released 07:00 27-Jun-2018 RNS Number : 6748S Whitbread PLC 27 June 2018 Q1 FY19 Trading Update 27 June 2018 Group total
More informationTRBUSINESS. It was also driven by an increase of long-haul destinations, and expanded short haul networks.
Manchester Airports Group (MAG) which owns Manchester, London Stansted, and East Midlands airports and manages Escape Lounges in the US under its MAG USA arm, says that passenger growth drove an 11.2%
More informationConnecting Scotland - How the Scottish Government and its agencies engage internationally. VisitScotland
Connecting Scotland - How the Scottish Government and its agencies engage internationally VisitScotland The Importance of the Visitor Economy A strong visitor economy helps to position Scotland on the
More informationexpo: what is it? Head of Advertising, Sponsorship and expo
expo: what is it? expo is a dedicated programme of unique and inspiring installations which will capture the imagination of our passengers. In doing so, it enhances their journey throughout the terminals,
More informationHeathrow Consultation January March 2018
A briefing from HACAN Heathrow Consultation January March 2018 Heathrow launched its biggest ever consultation on 17 th January. It closes on 28 th March. In reality, it is two consultations running in
More informationThe Great West Way. Destination Plymouth Conference 14 November 2017
The Great West Way Destination Plymouth Conference 14 November 2017 Our Ambition To create one of the world s premier touring routes between London and Bristol Route assets English Icons along the route,
More information2018/2019 Indigenous Tourism BC Action Plan
2018/2019 Indigenous Tourism BC Action Plan CEO s Message I am excited to present our 2018/2019 Action Plan. Since joining Indigenous Tourism BC in August of 2017, we have really grown as an organization.
More informationAccess to Air Travel. A guide for passengers with a disability or reduced mobility
Access to Air Travel A guide for passengers with a disability or reduced mobility Spring 2016 Contents This publication is available in alternative formats on request. Contact the Consumer Council 0800
More informationSaving time and money for smart travel arrangers
FOR THE TRAVEL ARRANGERS. Saving time and money for smart travel arrangers At UNIGLOBE Travel we know how important it is to be fast, efficient, accurate and most of all make the travel management process
More informationBeijing Global Friend Airports Roundtable Cooperative Initiatives
Beijing Global Friend Airports Roundtable Cooperative Initiatives Beijing Global Friend Airports Roundtable Cooperative Initiatives 2 On the principle of voluntariness and reciprocity Utilizing each other
More informationDisruptive technologies and societal trends are changing everyday lives and shaking up competition across all industries
Disruptive technologies and societal trends are changing everyday lives and shaking up competition across all industries 5 years ago Now In 5 years Smartphones share (%) 18,6% 74,6% Total share? Will it
More informationTotal Airport Management Solution DELIVERING THE NEXT GENERATION AIRPORT
Total Airport Management Solution DELIVERING THE NEXT GENERATION AIRPORT Benefits of Total Airport Management Greater end-to-end visibility across landside and airside operations More accurate passenger
More informationRegulating Air Transport: Department for Transport consultation on proposals to update the regulatory framework for aviation
Regulating Air Transport: Department for Transport consultation on proposals to update the regulatory framework for aviation Response from the Aviation Environment Federation 18.3.10 The Aviation Environment
More informationHow big can my carry-on bag be?
1 2 How big can my carry-on bag be? There is no simple answer Cabin bag sizes are similar, but not standardized Too often passengers are frustrated This can lead to costly ground delays for airlines There
More informationINFLIGHT INTERNET ANYWHERE
For today s airlines to deliver a truly rewarding inflight experience, they need a reliable high quality broadband connection with the capacity to service more routes as passenger demands increase. With
More informationAn innovative media company delivering sustainable, profitable growth Half year results 21 st August 2013
An innovative media company delivering sustainable, profitable growth Half year results 21 st August 2013 Richard Findlay Chairman An innovative media company delivering sustainable, profitable growth
More informationa group airfare marketplace administered by AI
a group airfare marketplace administered by AI Bacarai is an online marketplace where airlines can use independent AI agents to manage their group travel programs, ditching the call center model of the
More informationTHE NEXT STAGES FOR DELIVERING HEATHROW EXPANSION
EXPANSION UPDATE THE NEXT STAGES FOR DELIVERING HEATHROW EXPANSION DECEMBER 2017 In October 2016, the Government announced that a north west runway at Heathrow is its preferred scheme for the expansion
More informationISTANBUL s AIRPORT SWAP
ISTANBUL s AIRPORT SWAP A TRAVEL INSIGHT THAT TURNS INTO ACTION by VELOXITY, Inc mobile is not a device, it s a behavior August 24, 2018 The Effect of The New Istanbul Airport to Air Travel The new airport
More informationOn the right track. Sean Connell Head of UX & Design
On the right track Sean Connell Head of UX & Design Who is Loco2? LOCOMOTIVE LOCOMOTIVE LOCOMOTIVE CRAZY2 10% Launched in 2013 10% Agile, honest and collaborative 48% Easily book a train (or bus) 20%
More informationPRESENTATION ON. Divya Rana Alka Sukanya Agarwal
PRESENTATION ON Presented by: Presented by: Divya Rana Alka Sukanya Agarwal Introduction to United Breweries Group Founded in 1857 Chairman Dr. Vijay Mallya Headquartered Richmond Road, Bangalore Products
More informationSPEECH BY WILLIE WALSH, CHIEF EXECUTIVE, INTERNATIONAL AIRLINES GROUP. Annual General Meeting, Thursday June 14, Check against delivery
SPEECH BY WILLIE WALSH, CHIEF EXECUTIVE, INTERNATIONAL AIRLINES GROUP Annual General Meeting, Thursday June 14, 2018 Check against delivery FINANCIAL PERFORMANCE Good afternoon Ladies and Gentleman. I
More informationTRBUSINESS. Aer Rianta: 'quality data' helped with AKL tender
Aer Rianta International s CEO, Jack MacGowan, has told TRBusiness that the availability of good quality data from Auckland Airport meant that the travel retailer was able to confidently bid for the recently
More information2010 KEMPINSKI REBRANDING HOTELS IN CHINA GRAND KEMPINSKI HOTEL SHANGHAI
REBRANDING HOTELS IN CHINA GRAND KEMPINSKI HOTEL SHANGHAI Background Gran Melia Hotel, opened in Q4 2009, was rebranded in Q2 2013 to Grand Kempinski Hotel Shanghai. A 686 rooms & suites, full service,
More informationPeter Forsyth, Monash University Conference on Airports Competition Barcelona 19 Nov 2012
Airport Competition: Implications for Regulation and Welfare Peter Forsyth, Monash University Conference on Airports Competition Barcelona 19 Nov 2012 1 The Issue To what extent can we rely on competition
More informationCASE STUDY. Dubai International Airport. HDL Brings Automated Efficiency to the World s Busiest Airport
CASE STUDY Dubai International Airport HDL Brings Automated Efficiency to the World s Busiest Airport Dubai Airports is the government authority which owns and manages all commercial airports in the United
More informationCustomer Service Charter
Customer Service Charter 1 Welcome Welcome to the Gold Coast light rail, G:link. Keolis Downer, Australia, s largest private provider of multi-modal public transport, is the proud operator and maintainer
More informationThe overarching aim of this strategy is to ensure that Devon can achieve its potential to be a first class visitor destination.
Devon Tourism Strategy 2013-2016 1.0 Introduction This strategy, produced by the Devon Tourism Partnership (), aims to provide an overarching guiding framework for the development of the tourism sector
More informationE-BOOK # HOW TO MANAGE A HOTEL
24 February, 2018 E-BOOK # HOW TO MANAGE A HOTEL Document Filetype: PDF 344.01 KB 0 E-BOOK # HOW TO MANAGE A HOTEL Travel further tourism aim is expected to advance continuously but this does not absolutely
More informationin SE Asia in association with Market Feedback 2016
Market Feedback 2016 Copyright On Show Solutions Directors: Amanda Margison, Jacqui Reynolds 1 This year s Africa Showcase in South East Asia delivered another successful series of events. The travel trade
More informationWALK THROUGH STORES Driving penetration March/April 2005
WALK THROUGH STORES Driving penetration March/April 2005 Walk through don t walk past When Burt Bacharach and Hal David wrote Walk on by they could have had airport duty free stores in mind, such is the
More informationArena C1 Vers des nouveaux horizons avec le nouveau modèle commercial de MSC Cruises
Classification, First name & surname, Organization, Filename_Version dd/mm/y yyy Arena C1 Vers des nouveaux horizons avec le nouveau modèle commercial de MSC Cruises 1 Luca Pronzati Chief Strategic Development
More informationTRANSFORMING EAST LONDON...
TRANSFORMING EAST LONDON... OUR VISION FOR EAST PLUS 2 3 An opportunity to create one of the most sought after business destinations in London. A NEW BUSINESS DESTINATION IN EAST LONDON 5 sites across
More informationPerth Convention and Exhibition Centre Perth, Western Australia EXHIBITORS & SPONSORS
4-5 August 2018 9.30am to 4.30pm Perth Convention and Exhibition Centre Perth, Western Australia EXHIBITORS & SPONSORS ABOUT the expo The Western Australian Care and Ageing Expo is a showcase of the products,
More informationTAKING OFF TO NEW HEIGHTS BIGGER WINGS FOR YOUR DREAMS
TAKING OFF TO NEW HEIGHTS BIGGER WINGS FOR YOUR DREAMS LANGKAWI INTERNATIONAL AIRPORT 2018 WORLD-FAMOUS VACATION HOTSPOT LIA More and more people are captivated by the island s many charms, increasing
More informationeasyjet response to CAA consultation on Gatwick airport market power
easyjet response to CAA consultation on Gatwick airport market power Introduction easyjet welcomes the work that the CAA has put in to analysing Gatwick s market power. The CAA has made significant progress
More informationNavitaire GoNow Day-of-departure services
Navitaire GoNow: Day-of-Departure Made Smarter GoNow is Navitaire s advanced day-of-departure suite offering today s evolving airlines a comprehensive, scalable solution to support efficient, cost-effective
More informationThe Junction A NEW DIRECTION LEASING BROCHURE. a new direction
LEASING BROCHURE a new direction CONTENTS 02-03 04-05 08-09 10-11 14-15 16-19 20-21 24-25 26-27 The vision The opportunity location catchment A NEW EXPERIENCE research BRAND DEVELOPMENT AND MARKETING THE
More informationWelcome to MEININGER Hotels - The Urban traveller s home -
Welcome to MEININGER Hotels - The Urban traveller s home - Concept MEININGER Hotels The urban traveller s home Each of the hotels reflect the unique MEININGER concept, offering a modern and youthful design-led
More informationDevelopment and implementation of a marketing strategy for the European ecolabel on textiles and shoes in Denmark
Final Report Development and implementation of a marketing strategy for the European ecolabel on textiles and shoes in Denmark ENV.D.3/SER/2001/0039r Valør & Tinge Ltd Copenhagen 27 September 2002 TABLE
More informationEdinburgh Airport Corporate Responsibility Report 2008
Edinburgh Airport Corporate Responsibility Report 2008 Introduction Edinburgh Airport is Scotland s busiest airport. Passenger numbers have doubled in the last twelve years and today, there are more flights
More information1. CEO s message. PETER B. SCHNEIDER Chief Executive Officer EASTERN METROPOLITAN REGIONAL COUNCIL
EASTERN METROPOLITAN REGIONAL COUNCIL ISSUE 125 September 2018 In this issue: 1. CEO s message 2. City of Canning committed to sending waste to Red Hill Waste Management Facility 3. Audit Findings for
More informationFor personal use only
HELLOWORLD ANNOUNCES RESULTS FOR THE YEAR ENDED 30 JUNE 2014 HIGHLIGHTS Total Transaction Value (TTV) of $4.9 billion Adjusted EBITDAI (1) of $40.6 million Loss before tax of $61.2 million includes the
More informationCivil Approach Procedural Controller Military Terminal Radar Controller
AIR TRAFFIC CONTROLLER APPRENTICESHIP STANDARD Air Traffic Controller Civil Area/ Terminal Controller Civil Approach Controller Military Weapons Controller Military Area Radar Controller Civil Approach
More informationBirmingham Airport. Top tips for travellers with autism and parents and carers of children with autism.
Birmingham Airport Top tips for travellers with autism and parents and carers of children with autism. 1 Introduction We recognise that airports can be stressful environments. This is especially the case
More informationSINGAPORE MICE ADVANTAGE PROGRAMME. The possibilities go on and on. Plan for a smoother event with sweeter deals in Singapore
Flight Privileges with Singapore Airlines Group Incentive Support from Singapore Exhibition and Convention Bureau TM Airport Privileges at Changi Airport Premium Arrival & Departure Services with JetQuay
More informationAQUATIC AND COASTAL CAMPAIGN. Overview page 1. Research page 2. Objectives page 3. Audience page 3. Creative idea page 3. Campaign pillars page 4
AQUATIC AND COASTAL CAMPAIGN Overview page 1 Research page 2 Objectives page 3 Audience page 3 Creative idea page 3 Campaign pillars page 4 Creative delivery page 4 Campaign overview 'There s nothing like
More informationArgyll & the Isles Tourism Cooperative Growth Fund Case Study. Wild About Argyll
Argyll & the Isles Tourism Cooperative Growth Fund Case Study Wild About Argyll Project Overview The Argyll & the Isles Tourism Cooperative (AITC) is a cooperative company acting on behalf of its members.
More information