Discovery Circle Tours

Transcription

1 Discovery Circle Tours

2 Discovery Circle Tours Company Background Background on Discovery Circle Tours Discovery Circle Tours, formerly Jordan Circle Tours, is an independent, full service B2B Jordanian based inbound tour operator and Destination Management Company with 23 years operating experience. Discovery Circle s parent company, Discovery Foundation was established in 1995 with the aim of delivering specialist travel arrangements in the leisure, MICE, business and luxury tourism sectors in Jordan, Dubai, Abu Dhabi and throughout the MENA Region. As well as Discovery Circle Tours in Jordan we also own and manage; Discovery Bedu - the most luxurious desert camp in Wadi Rum, which offers a unique blend of authentic, traditional and luxury. Discovery Bespoke specialising in the MICE Sector, Bespoke is one of the few companies in Jordan that provides services for the Royal Palaces Discovery Terhaal a specialist adventure tour operator specialising in mountain biking and trekking and have been instrumental in setting up the Jordan Trail. Discovery Gulf / Gulf Circle Tours - our operation in Dubai is at the forefront of innovation and technology and one of the few inbound operators offering a direct online booking system. The Discovery Foundation is a pioneer of Responsible and Sustainable Tourism in Jordan and strives to protect the environment and work for the benefit of local Jordanians. About Discovery Circle Tours Discovery Circle Tours (DCT) was established in January of 2012 following 20 years of operation under the Jordan Circle Tours brand. Mission - Our goal is simple to become the best tour operator partner in Jordan providing excellent customer service and high quality, unique FIT and Group tours for our international tour operator partners.

3 We strive to be the best Inbound Tour Operator / Destination Management Company and the very best possible business partner, so when your clients arrive in Jordan they are greeted with your branding and your welcome Providing excellent customer service we provide your clients with a home away from home experience and ensure that their time in Jordan is unforgettable. Our team of experienced customer service, operation and tour designers ensure that from the moment you send us the enquiry to the minute we put your clients on the plane home no stone is left unturned. Our unique experience in marketing, promoting and selling Jordan in international markets combined with our unrivalled knowledge of Jordan and current travel trends means we can offer you the most innovative and up to date itineraries. We guarantee that our product to you will be unique in the market place Discovery Circle Tours is also an affiliate member of USTOA. DCT is backed by an experienced, multilingual professional team, who deliver time after time a quality and level of service that always exceeds expectations. Languages spoken by Discover Circle Reservation staff and In House Guides Arabic English French German Indonesian (Bahasa) Italian Portuguese Russian Spanish Our Offices Jordan Head Office of DCT and Discovery Foundation. We have three offices in Jordan, Amman, Petra and Aqaba. Amman This is head office and home to our sales, reservations, product and operations departments. It is here that our team of experienced customer service, operation and tour designers ensure that from the moment you send us the enquiry to the minute we put your clients on the plane home no stone is left unturned.

4 Petra and Aqaba Our operations departments in these offices take care of all of the passengers south of the Kerak Castle. The offices closely manage the hotels and desert accommodation supplier outside of Amman to ensure our tour operators your clients get the very best experience as they travel round Jordan. Jakarta Run and managed by a Jordanian who is fully employed by Discovery Circle and who has worked for the company for 23 years. He has lived in Indonesia for the last 20 years and has excellent contacts in the Indonesian markets and is fully adept at working with tour operators in this region. Dubai Our office in Dubai, supports all sale and marketing operations in the Emirates and is strong links with the Russian and Indian markets. Overseas Representation Spain our representative in Spain has been a full- time employee of the Discovery Foundation for 15 years and works with some of the top FIT and Group tour operators in Spain for the benefit of all Discovery Brands. Italy our representative in Italy (Sabrina Barigozzi) used to be Senior Product Manager at Kuoni Gastaldi Tours Srl and has excellent knowledge and experience of the groups market and product development. Brazil targeting high end FIT clients we have built a strong database of tour operators and agents in Brazil. International Sales and Marketing Our Director of Marketing, David Symes, is based in London and has over twenty years experience in the tourism industry. David was the Director of the Jordan Tourism Board in London for 10 years. In this time he worked closely with tour operators especially Voyages Jules Verne, as they operated the Jordan charter to Aqaba. More recently he was Director of Marketing for the specialist tour operator On the Go Tours. In this role he was responsible for marketing consumer and trade in the UK, USA and Canada, Australian and New Zealand and South Africa. David also wrote the International Tourism Strategy for Value Retail, the owners of 10 luxury shopping outlets in Europe including Bicester Village. He also

5 appointed international Reps in China, Japan, Brazil and Russia on behalf of Value Retail to drive international visitors into the European villages. Senior Management Team Our senior management team sit on the board of Jordan Tourism Board, Royal Jordanian Airlines, Jordan Incoming Tour Operators Association The Discovery Circle Difference Benchmarking At Discovery Circle we constantly review our prices and product services against our Jordanian competitors to ensure you have the very best prices and product in the market. Prices - Our seasonal review process enables us to re-confirm our hotel and transport contracts providing you with peace of mind that our prices to you are the most competitive. Product and Services Our team of tour designers along with the Discovery Senior Management Team are constantly on the look out for and researching new product and services that allow us to innovate and keep you, our partner, with a USP and Differentiator. FREE Bottled Mineral water, FREE WIFI connection on all vehicles operated by DCT. Our products to you will be unique in the market place Customer Service Team No stone is left unturned and our team is responsible for checking every hotel room, every car and every tour bus before your clients use them. This means the quality of the product your clients experience and receive is assured. We also regularly check the restaurants and food outlets that your clients visit and use so we, you and us, have peace of mind. Total Customer Care We pride ourselves with the care we give to all our clients. You can rest assured that your clients will be treated with the utmost care. Should a problem arise we will make sure that we solve all problems on the spot so that your client will return home satisfied. Spot Checks - We dedicate one day a week to these spot checks and as our client, you would be very welcome to join us.

6 Health and Safety we check all of our cars, buses and hotels on a yearly basis with a complete health and safety check and at the beginning of each new contract. Charity Support DCT supports the King Hussein Cancer Foundation and donates One Jordanian Dinar for each client that we operate in Jordan. During 2014 these small contributions added up to 10,000 Jordanian Dinars (Around USD ) and will be used by the King Hussein Cancer Foundation to support the prevention and treatment of cancer in Jordan. This is done on behalf of our tour operator partners. Sales and Marketing Trade Shows A member of the Senior Management Team attends the following trade shows - WTM and ATM, ITB, (ITALY) Pow Wow, ILTM and PURE E - Newsletters Discovery Circle sends out a bi-monthly e-newsletter to its tour operator partners keeping them up to date with news from Jordan. Facebook Our Facebook pages gives insight into day to day activities and events taking place in Jordan - a great place to visit for up to date information on all things Jordanian. Sales Calls Our reps and office managers regularly make sales calls with our tour operator partners to help train their agents and run in-house training sessions for sales and reservation staff. So why not give us a call or drop a us a line and see how we can make the Jordan experience for both you and your clients an unforgettable experience. Our Guarantee to You At Discovery Circle Tours we pride ourselves in our knowledge of Jordan and the international generating markets. We have unrivalled connections in Jordan through our Senior Management Team and our International Offices and Representatives are leaders in their field. We guarantee that having Discovery Circle Tours as your partner in Jordan will provide you with an exceptional service at outstanding value for money. We start where the others stop. Big enough to Deliver Small enough to Care!

7 Contacts Jack Farraj General Manager E: M: T: David Symes Director of International Sales and Marketing E: david@davidsymes.com M:

8 Appendix 1 - Welcome Letter Dear Mr Albert & Mrs Alberta SMITH Ahlan wa sahlan! Welcome to Jordan Wherever you go in Jordan you ll hear the greeting Ahlan wa sahlan! This is often translated into English simply as welcome, but in truth it means much more than that. It s rooted in the Arabic words for family and comfort. Make yourself at home might be a closer translation. So on behalf of.., we invite you to Make Yourself at Home, enjoy our beautiful country and we very much hope you get the chance to meet many wonderful people during your holiday. Your Guide in Jordan: Mr. Suhaib Al Nweih will be the guide for you trip and will be available for the duration of your stay. He is one of our very best guides, so whether you want more information on the history of Jordan or specific information on the cultural sites I m sure he will be will be able to answer all of your questions. He is also passionate about Jordanian culture so please feel free to speak to him about our local customs and traditions. If you need to contact him his mobile number is It might cheaper to call him from the hotel phone so please check before you use your mobile. Please note that your guide will collect you from the lobby of your hotel on the 7 th October at 9.00am to start your tour of Jordan. Thank you for choosing for your tour of Jordan. We will donate 1 Jordanian Dinar on your behalf to the benefit of the King Hussein Cancer Foundation. During 2014 these 1 Jordanian Dinar contributions will add up to 10,000 Jordanian Dinars and will be used by the King Hussein Cancer Foundation to support the prevention and treatment of cancer in Jordan. Office Contact: Our office is open 24 hours a day 7 days a week so please feel free to contact us if you feel you need any additional information. Our telephone number is below, which is also the number you should phone in case of any emergencies. Our office contact is: Mr Ashraf Bani Naser Please don't hesitate to contact us for any assistance or further information. So Ahlan wa Sahlan and please make yourself at home in Jordan.

9 Appendix 2 Hotel Audit As part of our continuing efforts to closely match the requirements of our clients, before we can confirm our contract we require this short, simple safety audit to be completed. It should take no more than 5 minutes. Please complete as accurately as possible, and answer all questions. Hotel Name Address Accommodation Type: Accommodation structure Solid brick / concrete structure of more than 3 floors Fire Safety: Description Yes No N/A Safety talk on arrival Fire instructions are displayed in English Hotel staff have formal training Fire Alarm Smoke detectors bedrooms Smoke detectors corridors Smoke detectors stairways Smoke detectors public rooms Smoke detectors kitchens Are emergency exits clearly marked Are emergency routes protected by fire doors Do all emergency doors operate from the inside without a key Food Hygiene: Description Yes No N/A Food prepared and cooked on the premesis Are employees who handled food been hygiene trained Are food temperature records maintained for hot and cold food Are cleaning records and rosters maintained Are pests controlled by a third party Are facilities inspected by a third party

10 General: Description Yes No N/A Are all electrics in good working order and certified Are stairway carpets in good condition Is the environment safe for school children Are accommodation and sleeping quarters free from gas appliances Pool: Description Yes No N/A Does the property have a swimming pool Is the pool illuminated at night Is the pool locked at night Are life guards on duty when the pool is open Are depth markings in place Are sudden depth changes clearly indicated Is rescue & first aid equipment available within 5m of the poolside

11 Appendix 3 Vehicle Supplier Audit As part of our continuing efforts to closely match the requirements of our clients, before we can confirm our contract we require this short, simple safety audit to be completed. It should take no more than 5 minutes. Please complete as accurately as possible, and answer all questions. Contact Person Business Name Address Thank you for assisting us in the important management of safety. 24hr Emergency contact number Date Completed YES NO N/A I confirm we hold (please tick): 1 All necessary operating licenses for your home country 2 All necessary operating licenses for work outside your home country 3 Public Liability Insurance to the value of Fill in the Amount in USD or JD 4 Motor vehicle insurance to the value of Fill in the Amount in USD or JD Drivers 5 Past employment references are obtained for all drivers 6 All drivers hold a valid license for the vehicles supplied 7 Will be compatible with working with children 8 Will be aware of our No Smoking rule 9 Will be aware of our no mobile phone usage rule 10 Will be experienced in the destinations or accompanied by a driver who is 11 Will provide a safety talk Itinerary 12 You will cross check all itineraries

12 13 You will provide your driver with adequate route finding equipment Vehicle 14 All vehicles will be less than 6 years old unless agreed by us in writing 15 Will be clean, toilets emptied (where applicable) and ready for use on arrival at the pick up spot 16 Will be equipped with the following seat belts for all seats Usually the safe belt put on the first row and middle row and the last line 3-Point 2-point (lap belt type) No seat belts Local regulations 17 Do you have any outstanding prohibitions or recommendations from the local regulatory authority? 18 If yes, please give details Maintenance 19 Please circle your maintenance schedule 4 weekly 6 weekly Other 20 If Other please indicate frequency 21 Is your maintenance internal or contracted out Internal Contracted out 22 If contracted out, who to?

13 Breakdown cover What are your breakdown arrangements in: 23 Your home country 24 Please make any additional comments here on any of the above questions, or if there are any other health & safety issues that our groups should be aware of: 25 About the person completing this form I confirm that the information provided in this Standard Audit form is correct and accurate to the best of my knowledge. Name Signature Position Date Please return to Discovery Circle Tours

14 Routine Vehicle Inspection This visual vehicle inspection should be carried out by the Guide before Discovery Clients board the vehicle at the beginning of every trip. Name of Person Mobile Number Date Completed Yes No N/A Tyres are all tyres visually in good condition Are all the lights on the vehicles working and in good condition Are all the vehicles windows free from cracks and chips Is the vehicle windscreen free of cracks and chips Does the vehicle have a fully equipped first aid kit Does the vehicle have a fire extinguisher on board Does the vehicle have functioning seat belts Is the vehicle in good overall condition and cleanliness If fitted is the vehicles Toilet in working order and clean