Company Profile KCBJ Tours & Travel
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1 Company Profile KCBJ Tours & Travel
2 Welcome to KCBJ Tours and Travel Kuta Cemerlang Bali Jaya Tours and Travel, established in 1983, organizes tours and travel within Indonesia and beyond. We are in the business of providing Tours and Travel products and services for local and international traveling customers, focusing for client's benefits in a one stop travel shopping. KCBJ Vision Our aim is to be recognized as one of the top One-stop Travel Shopping in Indonesia, providing exceptional customer satisfaction in each of our services. KCBJ Mission Our mission is to delight and completely satisfy our clients, we continually getting better to keep us the best, we continue our quest for quality and we are committed to making a difference every day. We sincerely hope that this manual will serve you with sufficient information of KCBJ as you one stop travel shopping, and we ensure you of the best services at all times. It is our pleasure to welcome you and your clients to the world. Sincerely yours, Simon Purwa Director KCBJ Tours and Travel 1/7
3 Short Company Profile Own Office Building KM tours and travel serve all inbound and outbound services. It has been in business since 1983, and m 2 now occupying its own 60O m 2 office building with an easy access from all areas in Bali, it is exactly in the center. It has enough parking area for 20 cars. It is located at Jl. Raya Kuta 127 Denpasar - Bali. Own Fleet of Transport To support our inbound activities, KCBJ has a fleet of buses, 40 seats, 27 seats, 9 seats, and a limousine Mercedes service. This transportation is owned by KCBJ to support the Bali, Indonesia Tours services. Own Accommodation Group KCBJ Tours and Travel own its own boutique hotel, Cempaka Belimbing Villas in the mountain. It is consider the heaven on Bali. They won the best and unique Emerald Tri Hita Karana award in Ball for the year 2006.They also own Cempaka Kuta Guest House, which located in Kuta. And has shares in Aneka Beach Kuta, a 2 stars hotel with 60 rooms located in the heart of Kuta Beach strip. Own Adventure Product The Experience is our newest addition to the family. A 4WD adventure package suitable for young and old to experience the hearth of Bali. IATA Accredited Agent Since 1985 KCBJ is an IATA accredited agent, meaning that KCBJ is a wholesaler for all international and domestic airlines in Bali. KCBJ is equipped with 15 Data terminals of ABACUS CRS system so clients can get immediate confirmation and issuance of booking and air tickets. Office Facilities Having 15 lines hunting telephones, facsimile and addresses, KCBJ are very easy to reach and can service their customers faster and more efficient. KM is also member of ASTA, ASITA, PATA and AMEX TSNI, which are very necessary for a worldwide networking. 2/7
4 Staff Loyalty for Prime Service KCBJ Tours and Travel employs 50 permanent staffs which most of them work for more than 3 years and half of them have been with KCBJ for 10 years, so the staff loyalty are very high to KCBJ. That also makes KCBJ ready on the market and on the mind of repeated clients. All staff is sent to various courses. Basic, intermediate and advance training course with the airlines. They are also occasionally sent for an educational trip to see destinations we sell. We have 10 senior staffs that are fully qualified with IATA qualifications. Most of them are computer literate and 15 have license to operate ABACUS full system. For the inbound services, we have qualified and experience English speaking guides who know Bali and Indonesia very well. If we need other language guides we have chosen to work with the best freelance guides available in Bali. All requests are answered within a day, which makes the overseas agents happy with the system. One Stop Travel Shopping KCBJ motto is a One-stop Travel Shopping for its clients. They want tours they get it; they want to have packages, not a problem. KCBJ serve all inbound and outbound services. And KCBJ always improves its service to be professional, quick, friendly and full of smiles. KCBJ image of Service with a Smile is showed on their logo. We are aiming g for Quality service rather than Quantity service.. 3/7
5 KCBJ Tours and Travel is specializing its service particularly on the areas: Conducted Group Tours KCBJ Tours and Travel is one of the pioneers of Conducted Group Travel in Bali. Specializes made itineraries and costs to suit deluxe as well as economy travelers have made these tours hugely successful. Participation in such tours assures of ideal itineraries, best hotel rates and services of experienced tour escorts as also the benefit of traveling with co passengers for companion. Hotel Reservations in Indonesia and Abroad With a list of over Preferred Partner Hotels and other properties in Indonesia as well as overseas, we can offer you the hotel of your choice at the best deals. Incentive Tours For corporate houses that have a large network of dealers, sub agents or franchisees, we can organize Incentive Tours which cover all aspects of a holiday package combined with conference/ seminar facilities too. Individual Tour Packages These packages provide you the flexibility of choosing your desired departure date, duration of the trip as also the budget and itinerary we offer all possible solutions. Be it five star hotels, airlines ticketing, rail reservations or ground handling (transfers, sightseeing and guides); same can be organized at a very nominal cost. Conference Packages We can undertake the entire travel requirement of an organization wanting to host a conference/seminar at a destination of its choice. An all-inclusive package can be offered on twin/triple sharing basis with the same events organized if required too. Airline Bookings - Domestic & International International and domestic ticketing (especially for corporate clients) can be offered on volume based discounts as also with predetermined credit limits. KCBJ Tours and Travel has been selling the cheapest air tickets since KCBJ Tours and Travel has yearly been awarded the best agent sales for Singapore Airlines, Garuda Airlines, Thai Airways, Cathay Pacific and Malaysian Airlines since AIG Travel Insurance KCBJ Tours and travel provide the opportunity for clients to own a travel insurance to make sure for a stress free travel. Car Rentals For the convenience of all our clients, be a group tour, individual package or just an airline passenger; we have associates in several cities across the world efficiently arrange for your airport/station to hotel transfers, sightseeing or even special field trips if required. 4/7
6 Terms & Conditions VALIDITY Effective immediately up to March 31, 2009, unless otherwise specified. We reserve the right to adjust this tariff without prior notice. COMMUNICATION Any enquiry or reservation for service should be made directly to our Head Office. KCBJ Tours & Travel Jl. Raya Kuta No. 127 Kuta, Bali, Indonesia Phone Fax Website: RESERVATION Reservation should be made at least 14 days prior to arrival. Any adjustment should be advised to us at least 7 days before arrival. To ensure efficient handling of all reservations, maximum details are required on Days / Flights of Arrival / Departure, Number and Names of Passengers. Any reservation of hotel will be subject to the room availability at each hotel. Hotel Booking Regulation of each hotel will apply to each confirmed booking. CONFIRMATION Normally, confirmation will be made by or Fax. CANCELLATION FEE/NO SHOW FEE Cancellation fee, no show fee and any other policies will be advised upon confirmation of booking. RATE / TOUR FARE All Rates are quoted in US Dollar with the following conditions: - Bali Packages : nett non commissionable - Bali Hotel Rates & Transfers : nett non commissionable - Bali Private Villa Rate : subject to 15% tax with 5% commissionable before tax - Bali Optional Tours : nett 10% commissionable - Bali Cheerful Activities : nett non commissionable All rates are also subject to change with / without prior notice. PAYMENT Payment will be required in advanced for any confirmed booking. And this will be advised upon confirmation. Payment could be done by telegraphic transfer to our account below: Bank name : CITIBANK JAKARTA Address : Jalan Jendral Sudirman No. 1 Jakarta, Indonesia Beneficiary name : PT Kuta Cemerlang Bali Jaya Account no. : Swift code : CITIIDJX 5/7
7 Liability KCB Tours & Travel acts only as an intermediary between you and hotel, transport company, restaurant, tourist offices and all other service suppliers. Therefore, we are not liable for any loss, injury or damage during the course of service and your client are taking their own risks. Additional expenses incurred due to delay, accidents, political action or unrest must be borne by clients themselves. 6/7
8 PT. Kuta Cemerlang Bali Jaya KCBJ Tours & Travel in affiliate with: Travel Services KCBJ Tours & Travel Jl. Raya Kuta No. 127 Kuta, Bali, Indonesia Phone Fax Website: s: (Hotels & Tours) (Ticketing) 7/7
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