OVERVIEW. June ACCORHOTELS / Panorama

Transcription

1 OVERVIEW June 2018 ACCORHOTELS / Panorama

2 TO WELCOME OUR GUESTS 250,000 EMPLOYEES IN ACCORHOTELS BRANDS HOTEL NETWORK MORE THAN 4,500 HOTELS MORE THAN 650,000 ROOMS 100 COUNTRIES HOTEL PORTFOLIO 30 HOSPITALITY BRANDS FROM LUXURY TO ECONOMY NEW BUSINESSES PRIVATE RENTAL COWORKING CONCIERGERIE DINING & EVENTS DIGITAL SOLUTIONS ACCORHOTELS / Overview - June

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4 5% * North America 85 HOTELS 30,100 ROOMS 28% * Europe 1,275 HOTELS 179,800 ROOMS AccorHotels, a worldwide hoteloperator + 4,500 hotels + 650,000 rooms 100 countries 22% * France 1,605 HOTELS 145,700 ROOMS 30% * Asia-Pacific 1,005 HOTELS 196,600 ROOMS 300 HOTELS 50,000 ROOMS signed each year 1 HOTEL OPENED EVERY 33 HOURS 8% * South America 340 HOTELS 53,000 ROOMS 7% * Africa, Middle East 220 HOTELS 47,700 ROOMS ACCORHOTELS / Overview - June 2018 * As a percentage of total number of rooms of AccorHotels managed and franchised hotels, as of June 30,

5 Hospitality IS OUR PASSION TALENT & CULTURE 250,000 employees in AccorHotels addresses 100 countries 100 professions Figures as of December 31, 2017 ACCORHOTELS / Overview - June

6 FEEL WELCOME, Feel Valued 55% of employees are under 35 77% employee engagement rate The AccorHotels global recruitment website 28,300 job offers Follow our HR news on 18 Académies around the world 800 managers-trainers certified by AccorHotels Académie 100 schools and universities worldwide are AccorHotels partners Diversity network 12,000 members Figures as of December 31, 2017 ACCORHOTELS / Overview - June

7 Our passion for hospitality goes beyond the walls of our hotels Every day we welcome 630,000 guests, who stay and eat at one of our 4,500 addresses. That s 140 million towels washed and 200 million meals served, each year. Diversity 35% of hotel General Managers will be women by 2020 Plant for the planet 1 tree is planted every minute with our reforestation program WATCH We Act Together for Children +90% of hotels implement our program against child sexual exploitation Healthy & sustainable food in our restaurants Food waste: - 30% by 2020 Urban vegetable gardens 1,000 by 2020 Sustainable buildings 100% of renovated or new hotels will be low-carbon buildings by 2020 ACCORHOTELS / Overview - June

8 Our commitments FOR 2020 AND BEYOND ACCORHOTELS / Overview - June

9 Spreading HOSPITALITY OF THE HEART Solidarity AccorHotels supports the Group's employees with their solidarity initiatives. It helps combat the economic and social exclusion of vulnerable people through training and vocational integration. 10 years of solidarity solidarity-accorhotels.com ACCORHOTELS / Overview - June projects supported 44 countries 20, ,000 involved beneficiaries employees direct & indirect Figures as of December 31,

10 HOSPITALITY At AccorHotels, hotels are in our name and our DNA. Which is why we will always offer a full range of hotel experiences, so our guests will always find a brand to suit their budget and needs. And why, from the top of our range to the most economical, the luxury five-star palace to the smart budget hotel, we will always strive with the same passion and energy to bring innovative ideas and new services to traditional hospitality. Because at AccorHotels, we are all dedicated to one goal: ensuring that 24 hours a day, 365 days a year, our guests always feel welcome. 10

11 LUXURY & UPSCALE BRANDS ACCORHOTELS / Overview - June

12 Raffles Singapore An Oasis for the Well Travelled A true pioneer of worldly elegance and hospitality. An iconic brand where each Raffles hotel offers gracious and discreet service, delivering emotional luxury to well travelled. Arriving at Raffles is a special experience. It is warm, welcoming, generous in spirit and unique to the destination. Legendary service since hotels 2,033 rooms 11 countries PIPELINE 1,099 rooms raffles.com 12

13 Mysterious destinations FASCINATING BOTH JOURNEY AND DESTINATION A cosmopolitan icon for over 130 years, Orient Express remains the very definition of timeless luxury. This legendary blend of exotic opulence and rare refinement will soon be transported to a new global collection of Orient Express hotels, taking travellers on a new journey into absolute sophistication. A collection of 10 properties by 2025 orient-express.com 13

14 A sanctuary for the senses ROMANCE AWE-INSPIRING SANCTUARY SUSTAINABILITY Banyan Tree offers peaceful havens to rejuvenate the mind, body and soul in awe-inspiring locations around the globe. Each hotel allows guests to rediscover the romance of travel, while enjoying authentic and memorable experiences. Live the Legend ELEGANT HERITAGE LEGENDARY TIMELESS Legendary addresses where heritage is infused with French Art de vivre. Think legendary architecture and locations, luxurious experiences for ultimate indulgence. 25 hotels 2,859 rooms 10 countries Banyan Tree Bangkok, Thailand PIPELINE 1,723 rooms Sofitel LEGEND Santa Clara Cartagena, Colombia Sofitel Legend Peoples Grand Hotel Xian - China banyantree.com 5 hotels 873 rooms 5 countries Banyan Tree Phuket, Thailand sofitel.com 14

15 Fairmont Le Montreux Palace, Switzerland Unforgettable. Since CHARISMATIC THOUGHTFUL CHERISHED EXCEPTIONAL Experience Fairmont s grand presence through its distinctive public spaces with local design inspiration, classic cuisine or its history of hospitality and see why this brand has been unforgettable since Feel the Pulse REBELLIOUS PLAYFUL ENERGIZED AUDACIOUS A vivid cocktail of sophistication and style. An audacious burst of local energy that is both luxurious and playful. An edge that sets the experience apart. It s about being the place to be and to be seen, connecting the like-minded. SO/ Hua Hin, Thailand 76 hotels 30,013 rooms 26 countries 6 hotels 756 rooms 5 countries PIPELINE 6,404 rooms PIPELINE 2,142 rooms fairmont.com A Fairmont hotel London, United Kingdom sofitel.com SO/ Berlin Das Stue, Germany 15

16 Entertainers by nature ENTERTAINING AMAZING JOYFUL Life is Magnifique MODERN CHIC FRENCH ART DE VIVRE LOCAL ESSENCE Imagine modern, luxury hotels where the essence of each destination is artfully blended with French Art de vivre to create sophisticated and exceptional experiences. SOFITEL addresses are sought after by modern voyageurs with an innate sense of style. 120 hotels 30,446 rooms 45 countries PIPELINE 3,984 rooms Rixos Premium Göcek, Turkey Dedicated to offering traditional Turkish hospitality and a unique spa experiences in the finest surroundings and luxury ambiences, Rixos provides an outstanding resort experience. At Rixos, the allinclusive is all-exclusive. sofitel.com 22 hotels 8,184 rooms 7 countries PIPELINE 476 rooms Sofitel Bali Nusa Dua, Indonesia rixos.com 16

17 Ice Hotel, Sweden Whale Shark Diving St Helena, St Helena Stories that stay Oceana Beach and Wildlife Reserve, South Africa DELIGHTFUL SINGULAR INSPIRING ENRICHING MGallery is a collection of storied boutique hotels to discover the world and beyond, providing a delightful and unique experience inspired by the local essence of the hotel and its authentic story. sofitel.com MGallery Harbour Rocks, Sydney, Australia An exceptional place to find yourself LEGACY CREATION DISTINCTIVE INTIMATE EXPERIENTIAL Mantis has unearthed a distinguished collection of extraordinary destinations spanning every continent on Earth. An authentic celebration of their locations, Mantis properties are small and intimate or vast and complex, on a sweeping African plain, bustling city, private tropical island or frozen snowscape, each is an exceptional place for guests to find themselves. mantiscollection.com 28 hotels 556 rooms 11 countries PIPELINE 260 rooms 91 hotels 9,430 rooms 26 countries PIPELINE 5,573 rooms 17

18 Our world is your playground PIONEERING STYLISH ACCOMPLISHED INVIGORATED Hotels and resorts in tune with today s mobile world, balancing peak performance and personal well-being. A vibrant place where global nomads can feel at their very best, whether on business or leisure. pullman.com Pullman Berlin Schweizerhof, Germany 123 hotels 36,569 rooms 35 countries PIPELINE 14,262 rooms Pullman Bangkok King Power, Thailand Life is a journey Live it well Our world is your playground SWISS HOSPITALITY SENSE OF PLACE VITAL SPIRIT Contemporary hotels designed with the quality and care of Swiss hospitality. We are Swiss at heart and global by nature. We offer guests the quality of life, vitality and peace of mind they need to explore the world and discover life s true rewards. Swissôtel Zurich, Switzerland Swissôtel The Bosphorus Istanbul,Turkey 31 hotels 13,432 rooms 17 countries PIPELINE 4,456 rooms swissotel.com 18

19 Sensing the moment BONDING VIBRANT LOCAL CHIC ADVENTURE Angsana brings the adventure back into travel whatever your age or reason to visit. Intertwining local chic and a vibrant fun-filled atmosphere, Angsana offers amazing destination playgrounds across the world. Let s spend the night together FUN STORY DEMOCRACY PROFESSIONALISM At 25hours, we create individualized, made-to-measure hotels with personality in vibrant cities. Every unique, playful 25hours hotel has a soul inspired by its location and shaped by the art, culture, gastronomy and stories of its surroundings. 14 hotels 2,509 rooms 9 countries PIPELINE 1,704 rooms 25hours Hotel Bikini Berlin, Germany angsana.com 11 hotels 1,545 rooms 3 countries PIPELINE 1,045 rooms Angsana Velavaru, TheMaldives 25hours-hotels.com 19

20 Creating unique and inspired experiences REFINED ENGAGING CONTEMPORARY Each boutique hotels takes design inspiration from a contemporary Australian artist. With original artworks and editions adorning the walls, the multifaceted art inspired experience is complete with dedicated art channels, art libraries and art tours. Sophistication and personalized service, live a unique experience at Art Series. Bringing stories to life SINCERE PROUD LOCALLY TAILORED CONTEMPORARILY REINTERPRETED Grand Mercure Beijing Dongcheng, China Around the world, Grand Mercure revisits the local culture with a fresh new take, surprising and inspiring for our guests. Our hotels invite to a honest and contemporary local immersion, whilst guaranteeing premium international standards. 52 hotels 11,972 rooms 13 countries PIPELINE 6,355 rooms grandmercure.com Grand Mercure Rio de Janeiro Riocentro, Brazil The Chen, Box Hill, Australia 7 hotels 1,640 rooms 1 country, Australia The Johnson, Brisbane, Australia artserieshotels.com 20

21 Peppers-Soul, Surfers Paradise, Australia The Sebel Flinders Lane, Australia Remember when INDULGENT REJUVENATING FLEXIBLE MEMORABLE Irresistible hotels for selective experiences in the most spectacular destinations of Australia, New Zealand and Indonesia. The Peppers brand, which offers superb properties in the countryside and vineyards, in renowned seaside resorts and on international golf courses, is synonymous with refinement, attention to the smallest details and personalised service. Expect nothing less ELEGANT SOPHISTICATED INTELLIGENT FREEDOM Elegant, spacious, warm and inspiring, The Sebel apartments offer a range of discreet and personalized services and offer the possibility of meeting the destination. 28 hotels 4,153 rooms 3 countries PIPELINE 424 rooms peppers.com 26 properties 1,665 apartments 3 countries PIPELINE 506 apartments thesebel.com

22 MIDSCALE BRANDS ACCORHOTELS / Overview - June

23 On Russell, Melbourne, Australia Broadbeach, Surfers Paradise, Australia Room for everyone PERSONAL CASUAL TRUSTWORTHY RELAXED Offering premium accommodation with a warm welcome in bustling cities and favorite holiday destinations. Whether you re travelling on business or relaxing with family, you will feel right at home with Mantra. With hotels, resorts and apartments on the coast and in the city, you will always find the perfect space in the ideal place. Circle on Cavill, Surfers Paradise, Australia 77 hotels 15,247 rooms 3 countries PIPELINE 1,112 rooms mantra.com 23

24 Novotel Canary Wharf,London, United Kingdom Time is on your side COMFORTING & ENERGIZING HOTELS RELAXED & LIVELY ATMOSPHERE Every Novotel is a destination in itself. The natural and intuitive modern design gives our hotels a relaxed but lively atmosphere, making each area the perfect spot for guests and locals to have a drink, a bite to eat, work, play or just relax. 506 hotels 98,269 rooms 59 countries Locally inspired MOST AUTHENTIC EXPERIENCE LOCALLY INSPIRED DECORATION GENUINE & ENTHUSIASTIC PEOPLE Every Mercure is a portal to a destination. Its staff are genuinely knowledgeable about the city and every detail of the decor tells a story about the location and its cultural heritage. But while every Mercure hotel is unique, all share the same passion for high-quality services. Mercure Budapest City Center, Hungary Mercure Berlin Wittenbergplatz, Germany PIPELINE 28,818 rooms novotel.com Novotel Bangkok Platinum, Thailand 793 hotels 101,704 rooms 63 countries PIPELINE 22,883 rooms Novotel Sydney on Darling Harbour,Australia Mercure Wroclaw Centrum, Poland mercure.com 24

25 The services of hotels, the freedom of apartment URBAN COMFORTABLE FLEXIBLE Adagio Paris Bercy Village, France Mama loves you BEAUTIFUL CHIC AFFORDABLE FUN AND FRIENDLY How do you stay away from home and enjoy real athome comfort while discovering a new city? Adagio Aparthotels offer functional apartments with the advantage of dedicated hotel services and natural hospitality. 105 aparthotels 12,065 rooms 11 countries PIPELINE 6,504 apartments Mama Shelter Los Angeles, United States Mama Shelter Belgrade, Serbia Mama is much more than somewhere to eat and sleep. It s an urban kibbutz, a lively place for meeting and sharing. Mama is like motherly love. It s like being in her arms, somewhere that feels good. Mama also feeds you like a mother, with generous, unique dishes designed by fantastic chefs. Like a mother, Mama just wants to take care of you! 8 hotels 925 rooms 4 countries adagio-city.com PIPELINE 1,827 rooms mamashelter.com 25

26 ECONOMY BRANDS ACCORHOTELS / Overview - June

27 BreakFree Grand Pacific, Caloundra, Australia Give me a break GREAT VALUE GREAT LOCATIONS GREAT BREAKS Hotels or spacious and independent apartments, located close to the most beautiful beaches, lively city districts and popular places for holidaymakers or business travellers, our guests enjoy unique locations, unpretentious comfort and relaxed service. It's the promise of a BreakFree experience! BreakFree-Moroccan, Surfers Paradise, Australia For You who love that extra touch VIBRANT HOTELS CARING PEOPLE Comfort AND design. Vibrant atmosphere AND time to chill. Tasty AND simple food. Coziness AND fun. You can have it all. Because right next door and all over the world, there is always an ibis hotel to welcome you. We look after every detail to make you feel at home. So all you have to do is relax AND enjoy. ibis.com 1,152 hotels 147,262 rooms 67 countries PIPELINE 24,225 rooms ibis Saint-Quentin-en-Yvelines, France BreakFree-Moroccan, Surfers Paradise, Australia 24 hotels 3,477 rooms 2 countries breakfree.com ibis London Canning Town, United Kingdom 27

28 ibis Styles Hobart, Australia For You who love design UNIQUE HOTELS, CREATIVE BY DESIGN ibis Styles Geneva Carouge, Switzerland For You who love the awesome rates STREET SMART HOTELS It is the best deal in town. An urban, contemporary design. A cool, easy-going atmosphere. Smart, comfortable rooms. Relaxed social spaces that invite interaction. A hint of humour. And a price/fun ratio that is impossible to beat. ibis.com ibis budget Cirebon, Indonesia ibis Budget St Quentin en Yvelines, France SMILE YOU ARE AT IBIS STYLES ibis budget Marne-la-Vallée Pontault Combault, France At ibis Styles, each hotel has its own unique design, theme and personality. Creative and urban, our eclectic hotels offer warm service and stylish comfort. Every little detail has been thought out to live an experience full of surprises, for young and older kids. ibis.com 432 hotels 44,652 rooms 45 countries PIPELINE 26,535 rooms 603 hotels 60,165 rooms 19 countries PIPELINE 8,634 rooms 28

29 BY 2020 Welcome to the Open House OPEN COOL BLENDED CARING 6 open houses 834 beds 5 countries hotelf1, simplicity and freedom #OnTheRoad LOW COST DISTINCTIVE FRIENDLY TRUSTFUL hotelf1 is dedicated to travellers on the road. For more than 30 years, our hotels have been easy to find, convivial and at the cheapest rates. In the concept #OnTheRoad, hotelf1 enhances quality with new comfort and design. New services «à la carte» are launched to let the guest personnalize and enrich its experience. JO&JOE Hossegor, France JO&JOE is a place that s uniquely designed for millennials, locals and travelers. It s an Open House that s lively, affordable and caring. A place where guests are free to do just as they please! The first Jo&Joe opened its doors in Hossegor, the second address will welcome guests in Paris from late joandjoe.com 169 hotels 12,912 rooms 1 country, France PIPELINE 833 rooms hotelf1.com 29

30 AT THE HEART OF THE GUEST EXPERIENCE ACCORHOTELS / Overview - June

31 Restaurants & Bars AccorHotels is more than a benchmark food services operator. Thanks to the unique expertise of its talented employees, it is a creator of guest experiences. SO/ Bangkok, Red Oven, Thailand Fairmont Hotel Vier Jahreszeiten Hamburg, Germany Mama Shelter Paris, France Seeking excellence and authenticity Over 9,000 At AccorHotels, we have a mission to make restaurants and bars the heart and soul of our hotels. So we are thinking like restaurateurs, delivering food and drink experiences that are excellent, relevant and authentic. Restaurants and bars 80,000 Talented employees 200 Million meals a year Over 5 Billion in revenue ACCORHOTELS / Overview - June

32 Wellness Pullman Kaifeng Jianye, China Pullman Shanghai, China Re-energizing experiences Our attentive and generous teams of thalassotherapy and spa experts welcome our guests to relaxing, restful environments. They dispense both naturally revitalizing seawater treatments and a wide range of holistic treatments and activities inspired by traditions from around the world. Over 500 Fitness centers Over 350 Spas 14 Thalassa Sea & Spa institutes Pullman Phuket Arcadia Naithon Beach, Thailand ACCORHOTELS / Overview - June

33 Meetings & Events Meeting all your needs With state-of-the-art equipment, innovative catering and bespoke activities, our hotels, from luxury to economy, ensure that every business event is a success for our guests. Novotel London Canary Wharf, United Kingdom Pullman Wenzhou, China Over 500 Events a day worldwide Pullman London St Pancras, United Kingdom 2,400 Hotels 16,400 Meeting rooms 26,000 EVENT ORGANIZERS ARE MEMBERS OF THE MEETING PLANNER LOYALTY PROGRAM Meeting planner ACCORHOTELS / Overview - June

34 DIGITAL DISTRIBUTION & LOYALTY ACCORHOTELS / Overview - June

35 Digital services for a unique experience A visit to AccorHotels.com takes guests on a journey. Explore AccorHotels brands or hotel partners, find the perfect hotel, reserve a stay, prepare the trip, or share the experience: our website gives guests past, present and future a digital introduction to our universe and all it has to offer. Before the stay During the stay After the stay DREAM Be inspired when selecting a destination +2,200 DESTINATIONS ON ACCORHOTELS.COM SELECT Find the best offer 1 Multi-brand web portal 14 Brand websites COME BACK Be rewarded and recognized 145M MEMBERS OF LOYALTY PROGRAMMES SHARE Share my experience with my friends 25M fans ON SOCIAL NETWORKS BOOK Book anywhere from any device +3 DOWNLOADS OF THE ACCORHOTELS SINGLE APP EVERY MINUTE STAY At the hotel I feel expected and special +30% Check-in online +288% Fast Check-out PREPARE The best way to prepare my stay 70 CITY GUIDES ONLINE AT ACCORHOTELS.COM ACCORHOTELS / Overview - June

36 Rewards our guests & earns their loyalty With genuine rewards and special attentions, our Loyalty programmes continue to build stronger, more loyal and more profitable relationships between our hotels and our guests. 145 millions Membersof our Loyalty programmes International programmes Thoughtful, generous, simple 2X Clients stay twice as often when the are members 145m 106m 70m 100m 14m 18m 25m 4m 32m 5m 40m ACCORHOTELS / Overview - June

37 AUGMENTED HOSPITALITY Augmented hospitality is about anticipating our clients every need. Which is why, whether organizing exciting high-end events, providing personalized services, creating unique experiences, or producing e-commerce solutions that maximize investment, the AccorHotels vision of augmented hospitality does more than just look to the future it creates it. 37

38 PRIVATE RENTAL ACCORHOTELS / Overview - June

39 L Altitude in Megève, France Mountain The best homes, the best service TAILORED FRIENDLY VERIFIED With onefinestay, guests can enjoy a new approach to Luxury hospitality. Experience the comfort and character of handpicked luxury private villas, houses and apartments all over the world. Also enjoy a whole new level of care and personalization thanks to premium concierge services to answer all your needs during your stay. onefinestay.com City +10,000 homes +200 destinations 33 countries Casa Koko La Punta Estates, Punta Mita, Mexico Beach Villa Leila Chianti Tuscany, Italia Country side 39

40 COWORKING ACCORHOTELS / Overview - June

41 Mama Works Cours Lafayette Lyon, France 9 workplaces 41,000 sqm PIPELINE 15 workplaces Work differently, work better FULFILLMENT PERFORMANCE COLLECTIVE SPIRIT Every Nextdoor next-generation workspace with its dedicated service team is designed to help you be as productive as possible. Whether you are a freelancer or entrepreneur looking for a welcoming coworking environment or a company needing flexible, private offices, Nextdoor has the space to make your working life more positive and creative every day. Occupy the office! OFFICES MEETING ROOMS COWORKING Mama Works is a veritable cocoon of well-being, conducive to inspiration and concentration. It is an invigorating agora for creative teams to debate, discuss and brainstorm. It is a luminous loft where ideas, people and energies flow freely. Mama Works is freedom and flexibility, a rallying point for everyone from cutting-edge CEOs and promising entrepreneurs to go-getter freelancers. Mama Works Bordeaux, France mamaworks.com Mama Works Lyon 1,812 sqm Mama Works Bordeaux 3,083 sqm PIPELINE 2 workplaces 3,300 sqm nextdoor.fr Nextdoor Paris La Défense,France Mama Works Cours Lafayette Lyon, France 41

42 CONCIERGE SERVICES ACCORHOTELS / Overview - June

43 Concierges for the digital age PASSION EXCELLENCE INNOVATION Founded in 2008, John Paul initially offered customized services to private members, before working with corporate clients. Today, John Paul is an expert in designing and operating bespoke customer loyalty programmes, and is widely regarded as the worldwide leader in concierge services powered by cuttingedge technology. The Art of Service CONCIERGE EXCELLENCE TO SURPASS EXPECTATIONS The Art of Marketing CUSTOMIZED CONTENT ADAPTED TO CLIENTS 1,000 employees 24/7 availability 50,000 exclusive partnerships Personalized Digital Experience CUTTING-EDGE TECHNOLOGY TO REINVENT THE SERVICE OF TOMORROW Be connected to your neighborhood HUMANLY DIGITAL LOCAL 24/7 AccorLocal turns our hotels into hubs for local services open to all, resident and visitor alike. It s a new way to enjoy all AccorHotels has to offer, and much more, without having to sleep in the hotel. A dedicated App, give seamlessly access to services from hotels and local merchants, from a bouquet of flowers to a massage, care hire to a yoga class, brunch to parking. accorlocal.com 43

44 DINING & EVENTS ACCORHOTELS / Overview - June

45 Apicius, Paris, France Legendary French cuisine for contemporary events GASTRONOMIC PRESTIGIOUS EXCELLENCE Potel & Chabot has been reinventing the art of gastronomic catering since Standard bearer for the French culinary tradition with six spectacular venues in Paris, and a catalogue of 600 venues in France and internationally, it can host and cater events of all sizes. Unique places to celebrate ICONIC VENUES FINE DINING ENTERTAINMENT In just under 10 years, Noctis has become a leader in events, hospitality and entertainment in France. 3,000 events organized every year 600 international venues SOME FLAGSHIPS Apicius, Terminal 7, Paris Longchamp, Le Rooftop R2, Raspoutine Paris/Rome/Marrakech SOME EXCLUSIVE VENUES Pavillon Gabriel Pavillon Kléber Pavillon Dauphine Hôtel d Evreux Terminal 7, Paris Convention Centre, France PIPELINE 9 prestigious projects noctis-collection.com poteletchabot.com saint-clair-le-traiteur.com 45

46 DIGITAL SOLUTIONS ACCORHOTELS / Panorama - Juillet

47 We boost hotel digital distribution Availpro and Fastbooking join forces to provide independent hoteliers with powerful technology tools to increase digital distribution, whether direct or indirect, i.e. boost hotel visibility, maximize revenue, and pilot business. Online distribution & webmarketing tools: A guest-centric tech journey WORLDWIDE SCOPE +10,500 hotels partners SHOPPING BOOKING HOTEL STAY Webdesign Traffic acquisition Metasearch Revenue management & yield tools DIRECT Booking engine INDIRECT Channel manager Metasearch Payment systems Guest survey Review management Loyalty programme 30,6 billion of visits via our booking engines 15,5 million of bookings 38 million of nights sold availpro.com fastbooking.com 47

48 France s leading BtoB hotel booking platform Exceptional hotels Exclusive offers Founded in 2010, Gekko Group is the European leading hotel booking platform. Through its different brands, it brings innovative solutions to corporate travel, leisure travel and hotel contracting and wholesale. gekko-group.de 600,000 hotels all over the world, hotel chains and independent hotels, private rental... VeryChic offers its members exclusive offers in extraordinary hotels, with up to 70% off. Over 4,000 partner hotels optimize their distribution with VeryChic and 7 million members have joined since its creation. HOTEL BOOKING SPECIALIST DEDICATED TO TRAVEL AGENCIES A UNIQUE HOTEL BOOKING TOOL DEDICATED TO LARGE COMPANIES AND INTERNATIONAL GROUPS +300 long-term corporate clients Sofitel Dubaï The Palm resort and Spa, Emirats Arabes Unis 7 million members 4,000 hotels partners FIRST LOYALTY PROGRAMME IN EUROPE DEDICATED TO TRAVEL AGENTS 50 countries FRENCH WHOLESALER DEDICATED TO FRENCH INDEPENDENT HOTELS verychic.com +14,000 travel agencies 7 countries already established 1 st supplier of french hotels to domestic and international markets +4,000 hotels in France 48

49 Contribute to the success of catering groups Built by restaurateurs for restaurateurs ResDiary is a commission-free restaurant reservation system, offering unequalled table management and clear financial forecasts, without unpredictable costs: reservations on the best time slots, control of the origin of reservations per channel... On the customer side, two interfaces make it possible to know where to eat, thanks to verified shared opinions. sales.resdiary.com 60 countries 166 million place settings distributed per year establishments delivered 1 Smooth online booking process 2 Smart table management Adoria's mission is to contribute to the success of restaurant groups by optimizing restaurant supply and meal production through an internet platform that connects all players in the sector. Adoria is the first independent software platform for catering. adoria.com catalogue references orders per month 400 million of purchases each year 3 Customised customer contact 4 Increased diner loyalty 49

50 Follow us on Document published by the AccorHotels corporate communications department. Photo copyrights: Couver: Gettyimages, oneinchpunch - Page 2: Carole Bellaïche - Page 3: The Sebel Brand Photo library - Page 4: Christopher Wadsworth - Page 5: Alexis Armanet - Page 7: Alexis Armanet - Page 8: Aaron Joel Santos - Page 9: Philippe Wang - Page 11: Sootket Jiwpanit - Page 12: Raffles Brand Photo Library - Page 13 : Orient Express Brand Photo Library - Page 14: Banyan Tree Brand Photo Library, Christopher Kewish Michael Su - Page 15: Fairmont Brand Photo Library, Anson Smart, Steve Herud - Page 16: Geoff Lung, Rixos Brand Photo Library - Page 17: Mantis Brand Photo library, Tom Evangelidis - Page 18: Mario Drescher, Christopher Wadsworth, Swissotel Brand Photo Library - Page 19: Angsana Brand Photo Library, 25H Brand Photo Library - Page 20: Art Series Brand Photo Library, Minh Tang, Tadeu Brunelli - Page 21: Peppers Brand Photo Library, Ali Sangian - Page 22: Christoph Weiss - Page 23: Mantra Brand Photo Library - Page 24: Abaca Corporate/Didier Delmas, Abaca Corporate/Benoît Laboup, Stephen Casey, Christoph Weiss, Gergely Jancso, Tomek Fryszkiewicz - Page 25: Abaca Corporate/Antoine Huot, Abaca Corporate/Giuliano Ottaviani, Mama Shelter Brand Photo Library - Page 26: Matthieu Dortomb - Page 27: Break Free Brand Photo Library, Abaca Corporate/Jean-Paul Lefret, Louis Sinclair - Page 28: Jérémy Lacade, Hamilton Lund, Harry Prasetya, Abaca Corporate/Jacques-Yves Gucia, Abaca Corporate/Jean-Paul Lefret - Page 29: Abaca Corporate/Jérémie Mazenq, HotelF1 Brand Photo Library - Page30: Alexis Armanet - Page 31: Anson Smart, Jérôme Galland, Francis Amiand - Page 32: Minh Tang, Geoff Lung, Geoff Lung - Page 33: Abaca Corporate/Didier Delmas, Jian Wen Kang, Abaca Corporate/Didier Delmas - Page 34: Abaca Corporate/Barbara Zonzin - Page 35: Donja Pitsch - Page 38: Onefinestay Photo Library - Page 39: Onefinestay Photo Library - Page 40: Francis Amiand - Page 41: Kevin Dolmaire, Mama Shelter Brand Photo Library, Michel Figuet - Page 42: Manhong Koh - Page 43: John Paul Brand Photo Library, Sergei Chyrkov - Page 44: Richard Mark Dobson - Page 45: Potel & Chabot Brand Photo Library, Noctis Brand Photo Library - Page 46: Richard Mark Dobson - Page 48: Xavier Ansart - Page 49: Daniel Martins Pinheiro, Lisa Bark, ResDiary Brand Photo Library