Contents. 1. Pre-travel. 2. Getting To and From the Festival. 3. Festival Info. 4. Accommodation. 1.1 Packing Money

Transcription

1 Customer Handbook 2018

2 Contents 1. Pre-travel 1.1 Packing Money 2. Getting To and From the Festival 2.1 Campsite / Festival Address 2.2 By Airport Transfer Transfers To Dimensions Transfers Away From Dimensions 2.3 By Coach 2.4 By Train 2.5 By Public Bus 2.6 By Car Driving Car Hire Parking 2.7 By Taxi 3. Festival Info Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 3.1 Arrival 3.2 Opening Concert 3.3 Boat Parties 3.4 RFID Wristband System 3.5 Food & Drink 3.6 Merchandise 3.7 Meeting Points 3.8 Festival Map 3.9 Customer Village Internet Secure Storage Lost Property 3.10 Festival Rules 3.11 Opening Times 3.12 Disabled Acces 4. Accommodation 4.1 On-Site Accommodation Arrival Instructions Tent Purchase The Campsite Wristbands Opening Times Campsite Facilities Boutique Camping & Campervans Do s

3 Dont s Departures 4.2 Off-Site Accommodation 5. Travel at the Festival 5.1 Buses 5.2 Taxis Guide Prices 6. Customer Welfare 6.1 Searching 6.2 Drugs 6.3 Alcohol 6.4 Beach 6.5 Stewards 1

4 Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 2

5 Introduction While summer may be coming to a close for some, ours has only just begun. It s time to pack the essentials, round up your mates and prepare for a week like no other. As we enter the festival s seventh year, it s clear that Dimensions has secured its place as one of the most reputable festivals on the underground music-sphere. The location of the festival will separate it from anything you ve experienced before. With an impressively curated line-up presented over 9 stages and an array of Boat Parties, coupled with the best sound systems in the world, it s almost impossible to imagine that there s anywhere else you d rather be. We will be presenting some of the freshest and most diverse talent from around the world, alongside some of the most iconic purveyors of the underground music scene. Dimensions is a pure distillation of the world s finest electronic music, carefully filtered through strains of house, techno, jazz, funk, soul and drum and bass. Wednesday will see Pula s remarkable 2000-year-old Amphitheatre play host to our spectacular Opening Concert, giving you a taster of what s to come. From Thursday through until Sunday you ll be spending your days soaking up the Croatian sunshine, swimming in the crystal waters of the Adriatic, and listening to nothing but the finest summertime selections from our beach party DJs. While the sun sets, you will feel the energy levels rise, as the gates of Fort Punta Christo open and invite you to immerse yourself in Dimensions sounds and surroundings. You ll stumble across carefully constructed stages placed in incomparable locations with sound systems that will blow your mind. From dusk till dawn, you ll be entertained by the world s finest DJs, producers and MCs from all corners of underground electronica. There s little more than a week to go until you set off for your Croatian adventure to join us for what every music lover would consider a slice of paradise. Before you leave, have a quick read of the information we ve put together for you to make sure that there s not going to be anything getting in the way of your journey to the epicentre of electronic music and a festival experience you ll never forget. 3

6 Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 4

7 1. Pre-travel 1.1 Packing Must Pack Ticket Passport The bank card that you booked your tickets with or a record of the card number Money Visa (if needed) Trainers Do Pack (aside from bikinis, swim shorts etc.) A photocopy of your passport A second form of photographic ID Travel Insurance Medical Insurance Hat Medicine Sun cream After sun Insect repellent A jumper Boat Party Ticket(s) Waterproof Bum Bag (or safe place to store valuables if you must carry them with you) Footwear for sea (beware of sea urchins) And for Campers Tent Roll mat Sleeping bag Torch Bin bags Pillow Do Not Pack Drugs / Illegal substances Legal Highs Sharp or potentially dangerous objects (including multi tools) Stilettos Pets Glass Air horns Your favourite clothes Candles and Tea Lights 5

8 1.1.1 Money The Croatian currency is Kuna. The Festival currency is via RFID Wristbands, which you will be issued with at Wristband Exchange. All Bars, Concessions and Merchandise points will take the RFID wristbands as the only form of payment. RFID wristbands will be able to be loaded with either cash or card at the RFID hubs situated throughout the site. Minimum top up 50kn (first one is 100 kn) and max top up is 2000 kn. The exchange rate is roughly 9KN to 1, or 7.5KN to 1. We suggest you bring kn per day as spending money. This is based on the following general costs: Main dishes in restaurants range from 70kn-150kn. Pizza 40kn- 65kn / Sandwiches = 30-50kn / Beer 33.5kn / Spirit + mixer - around 27.5kn. There are 2 cash machines in the Campsite but festival-goers who are not staying in the Campsite will not have access to these. There is also 1 cash machine at the main gate. Please see section 3.4 for more information on RFID Wristbands. Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 6

9 2. Getting To and From the Festival 2.1 Campsite / Festival Address Camp Brioni (formerly Puntizela) Puntizela 155 Stinjan Pula, Croatia 2.2 By Airport Transfer If you haven t booked them already, get your Airport Transfer tickets now as they are nearly sold out! You can buy them online here. All Airport Transfers must be pre-booked. Please note: Tickets on sale until week before the first transfer date. Once you have made your way through baggage collection and passport control, you should head towards the designated coach pick up point. There will be festival reps around to help you find the right bus - they will be wearing Dimensions T-shirts. Also, all airport transfer coaches will have Dimensions signs in their front windows. Make sure you have your Airport Transfer ticket and matching ID ready for boarding. Please note: All Airport Transfer times may be subject to change, please check our website for the most up to date information Transfers to Dimensions Please note: We are not running transfers from Pula Airport this year. Pula Airport is the closest Airport to the festival so close in fact that public transport and taxis are very cheap and available readily, so no hassle for you to get to the festival site easily. This year we are running transfers to the festival from the following airports: Trieste, Ljubljana, Zagreb, Venice Treviso and Venice Marco Polo We aim to match transfers with incoming flights so if your flight is delayed we will do our best to hold the coach in order for you to get on your coach to Dimensions! 7

10 2.2.2 Transfers Away From Dimensions Please head to the coach pick up point 30 minutes before your scheduled departure time. We advise you double check you are boarding the correct bus as there will be a number of coaches all heading out to different airports at the same time. Your transfer away from Dimensions will pick you up in the same place that it dropped you off (at the front of the campsite by Green Gate). Please note: We are not running transfers to Pula Airport this year. This year we are running transfers from the festival to the following airports: Trieste, Ljubljana, Zagreb, Venice Treviso and Venice Marco Polo 2.3 By Coach The Coaches are run by our Partners over at Big Green Coach. To book onto a coach, go to their website. Please note although Big Green Coach is our official travel partner we do not take any responsibility for any bookings made through them. Any queries or issues regarding the Coaches need to be directed to Big Green Coach here. 2.4 By Train The train services to Pula don t run as frequently as you might expect. However, eurorailways and raileurope provide information on train routes that go directly to Zagreb (the capital of Croatia), along with other cities in Croatia from various cities across Europe. Once in a nearby city, we suggest catching a local bus (see By Public Bus section below) that will take you to Pula. Alternatively, if you get yourself from the train station to the airport, you could get a Dimensions airport transfer that will bring you directly to the festival. Fort Punta Christo 29 August 2 September 2018 Pula, Croatia is the Croatian Railways site for those wanting more local services and is a useful site for booking trains both to Croatia and across Europe. 2.4 By Public Bus If you are making your own way to / from the festival, buses are the best way to travel from city to city. Once you are in Pula, the 5A runs regularly between the city bus station and the festival site (see 3.1). (City and suburban) (Various domestic routes) Please be aware it s not possible to book bus tickets online, they must be booked at the bus stations. You should try and book your bus ticket (from the bus station) as far in advance as possible. 8

11 9

12 2.6 By Car Driving The address that you need to aim for can be found in section 2.1. Things to remember if driving: It is Croatian law that all passengers must wear seatbelts Minor roads are usually unlit at night It is illegal to drive with more than 0.05% of alcohol in the blood system It s obligatory to carry a fluorescent vest in your car whilst driving in Croatia. You must keep the vest in the car and not in the boot Do you have empty seats in your car? Go Car Share is a great site for finding people looking for a lift to the festival. It s a great way to help the environment and meet other like-minded souls, plus a contribution to petrol is always helpful. Emergency road help (HAK) may be reached by dialling (+385 1) English speaking operators staff this service. Traffic information in English is available on 98.5FM during the tourist season only Car Hire Major car hire chains exist in Croatia, as do local companies. Most have offices in the larger Croatian towns and airports. Things to remember if renting a car: Fort Punta Christo 29 August 2 September 2018 Pula, Croatia Drivers must be at least 18 years of age with a full valid licence for at least one year You must be able to show your current passport / national identity card and also a credit card Basic insurance is included in the price of hire but it is advised that customers also purchase the Collision Damage Waiver & Theft Protection insurance for the duration of hire. Any incidents must be reported to the Croatian police (112) or else the insurance is treated as void Parking There is a free car park near the festival. There is no security at the car park so we suggest that you leave nothing of value at all in your car. There are lockers at the Customer Village, which is located within the festival site where you can keep your valuables. See section for further information on the Secure Storage. 10

13 2.7 By Taxi There will be taxis available outside any airport that will be able to drive you to the festival. Below is an idea of how much you will be looking to spend if you wish to choose this option: From Pula Airport kn From Rijeka Airport 870kn From Trieste Airport 1050kn From Zagreb Airport 1450kn From Venice Airport 1550kn 11

14 3. Festival Info 3.1 Arrival The festival is officially open to Dimensions Festival customers from: Campsite: 12:00 Tuesday 28 August until 10:00 Tuesday 4 September. Mobile home and Hostel customers have to vacate the Campsite by 2pm Monday 3 September. Camping & campervan customers can purchase an additional night which permits them to stay until 10:00 Tuesday 4 September. This can be done at the Main Gate onsite. Arenas: 12:00 Tuesday 28 August until 06:00 Monday 3 September. When you get to the festival, please head up to the Festival Entrance. This is where you can exchange your printed camping and festival tickets for wristbands. Have your tickets out and ready to be scanned. Entrance lanes will be sign posted dependent on your ticket. Please enter the correct lane to avoid any hold ups. Make sure you bring ID with you, and your ticket! You cannot get in without valid ID. Your ID must match the name on your ticket. Please also bring the card that you made your booking on or a record of the card number. If you have a ticket that does not have your name on it then please info@dimensionsfestival.com immediately. Once in the correct lane you will be asked to present your ticket along with your ID, your ticket will be scanned and you will receive the relevant wristband. If you are staying in the campsite you will receive your campsite wristband at the same place and then be directed to the campsite check in. Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 12

15 3.2 Opening Concert You can still buy your tickets for the Opening Concert here. Tickets for this event are not included in your normal festival ticket. We strongly advise anyone who is hoping to go to the Opening Concert to book a ticket in advance, as the capacity of the Amphitheatre is much less than that of the festival. Quick and easy transport will be available to and from the festival. Boats will leave from the Harbour Arena at the festival site and take you directly to the port in the City of Pula, just two minutes walk from the Amphitheatre. You can buy your travel here. To ensure you have a spot on the boats we recommend you buy online prior to the festival. However, there will be remaining tickets on sale at the Harbour next to the boat departure point. The local bus (5A) heads to Pula from the campsite, however it won t be running by the time the concert finishes. There will be an extra bus service running to get you guys back from the Amphitheatre to the Festival Site. The buses will be waiting in front of the Amphitheatre around 01:30. We do strongly advise attendees to travel by one of our Boat Taxis as it is the easiest and fastest way to get to the Amphitheatre. Please note: the RFID system is not in place at the Amphitheatre. You will need to bring cash (Kuna) to the Opening Concert for drinks. 13

16 3.3 Boat Parties The boat parties are an incredible opportunity to create some of your favourite daytime memories at the festival! Hopefully you ve already got a ticket for one but if not then try looking here for any that are still available. Tickets for boats that have not sold out will also be on sale via Ticket Reps that will be walking around the Campsite / Beach Area and at the Harbour next to the boat departure point. For sold out boats, we generally have people per boat who do not turn up. These tickets will be re-sold on a first come first served basis at the Harbour, so get down there early if you want the chance to get on! Boat party tickets cannot be resold and name changes are not available. Do not sell your ticket to other customers, as they will not be able to use it to access the boat party. To make the boat parties as enjoyable as possible, with as little disruption as possible, we ask you to follow these few simple rules: NO ID, NO ENTRY (your ID MUST match the name on your ticket) Please make sure you have copied your ID / Passport if you are handing it in for accommodation to be able to bring with you for the boat parties Be at The Harbour 30 minutes before the displayed boarding time DO NOT bring your own alcohol onto the boat DO NOT jump off the boat Be careful when getting on and off the boat All of the bars on all of the boats will be operating the RFID Wristband system. Therefore you should make sure that you have loaded your Wristband with money before boarding the boat. Please see section 3.4 for further details. Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 14

17 3.4 RFID Wristband System Dimensions festival bars, stalls and boats all use a RFID system. They do not accept cash. With the RFID Wristband system in place, you ll notice the service is much quicker. We also utilise the RFID Wristband system to ensure accurate accounting. RFID wristbands will be able to be loaded with either cash or card at the RFID hubs situated throughout the site. Minimum top up 50kn (first one is 100kn) and max top up is 2000kn. There will be 8 RFID Wristband booths located across the site: Beach Campsite Fort Garden If you have not spent all the money on your Wristband at the end of the Festival you will be able to get a refund at either the Beach or Campsite RFID Hub. Refunds will be processed at the following time: Monday 3 September 10:00 20:00 Tuesday 4 September 10:00 12:00 The only part of the festival that does not operate the RFID Wristband system is the Opening Concert. Whilst at the Amphitheatre you will need cash (Kuna) for drinks. 15

18 3.5 Food & Drink Dimensions works closely with many Croatian vendors to bring you the biggest selection of festival food and drink possible. This year there will be loads of local food, from hangover cures, to fresh salads and pizzas. We ll also have a wide range of fresh fruit and veg to keep your vitamins topped up as well as refreshing cocktails you can relax on the beach with. The festival bars will be serving a large variety of alcoholic and non-alcoholic drinks. Please drink responsibly, and remember to keep hydrated throughout the day and night. Food stalls are located on the Campsite, at the Beach, Clearing, Harbour and Fort. You may bring your own food and drink (no glass) into the Campsite but not the Festival Site (Beach, Clearing, Harbour and Fort). 3.6 Merchandise This year we have a range of merch collaborations with festival brands. We ll have merch stands at the Beach, Garden and Clearing. There is limited stock of all items so make sure you get to one of the stalls as soon as you can to avoid disappointment. 3.7 Meeting Points There will be 2 meeting points within the festival site one will be outside the entrance of The Fort and the other will be at The Beach (see map). Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 16 The festival is pretty big and it can be easy to lose each other it s a great idea to agree with your friends on one of these meeting points if need be. 3.8 Festival Map

19 The Beach Customer Entrance The Clearing Customer Village Fort entry route The Fort Fort exit route Boat Parties 17

20 3.9 Customer Village The Customer Village is made up of the Customer Information Point, Welfare, First Aid, Lost Property and Secure Storage, located between the Beach and the Clearing (see Festival Map 3.8) Printing & Charging There is a phone-charging hub in the Campsite, located near the Brionka Hostel. You can also pay to print items here like Boarding passes etc Secure Storage If you have valuable items with you (car keys especially), then we suggest using the secure storage facility to keep your belongings safe. These can be located in the Customer Village. 75 kn Smaller locker per day 150 kn Smaller locker for the whole Festival 100 kn Bigger locker per day 180 kn Bigger locker for the whole Festival Lost Property If you lose something at the festival, find it at the festival. DO NOT wait until you re back home to us! The Lost Property Office is handled by the Customer Information Point in the Customer Village. Fort Punta Christo 29 August 2 September 2018 Pula, Croatia If you lose anything at the Festival please lostandfound@dimensionsfestival.com PLEASE NOTE: Lost property must be collected on-site as we are unable to hold items for customer return after the shows (There is a collection deadline of 09:00 on Tuesday 4th September for lost property) 18

21 3.10 Festival Rules The following rules are put in place to make sure that you have the best time possible: No Flip-Flop / sandals at night The ground is not suitable for unprotected feet. NO GLASS! Absolutely no glass is allowed in the festival. Use The Bins Put your rubbish in the bins and recycle where possible. Respect Those Around You Staff and fellow festival-goers, visitors and locals. No Animals Do not attempt to bring any animals on-site. Stick To Paths Do not wander off into the undergrowth and try to keep to paths. Areas signed off limits or out of bounds are not safe for public access for a good reason. No Food Or Drink Food and drink may not be brought into the festival site, sealed bottles of water are allowed. The water bottle must be 1 litre or under. No Drugs Or Illegal Substances The Croatian authorities take a very strict stance on the use of drugs. At the very least you may spend the night in a cell and can expect a hefty fine (minimum 300). Just say no. Please see section 6.1 for further info. No Laughing Gas or Legal Highs Laughing Gas is prohibited in Croatia and legal highs are prohibited on the festival site. No Swimming In The Harbour it is extremely dangerous! No Guns, Knives, Or Any Potentially Dangerous Objects No explanation needed. This includes multi tools- these will be confiscated and not returned. No Professional Recording Unauthorised professional camera and video / audio equipment for professional use are prohibited. Personal use is fine. 19

22 3.11 Opening Times Festival Evening Stages: Thursday 30 August to Sunday 2 September 21:00 06:00 The Beach: Non-Show Days: Tuesday 28 August 21:00 04:00 Wednesday 29 August 14:00 04:00 Monday 3 September 14:00 04:00 Show Days: Thursday 30 August to Sunday 2 September 12:00 20:45 Campsite: 24hrs from 12:00 on Tuesday 28 August to 10:00 on Tuesday 4 September Customer Village: 24hrs from 12:00 on Tuesday 28 August to 10:00 on Tuesday 4 September 3.12 Disabled Access All disabled customers are welcome at Dimensions. However, there are certain areas of the festival site that may prove too difficult to navigate for certain disabilities. We are based on a site that has particularly rough terrain with stony hills in places and therefore urge you to consider this when booking. There are a number of facilities in the campsite to accommodate our disabled customers needs and we have stewards on duty around the clock who are there to help. We will endeavour to assist you with access and can also provide a free carer / PA ticket if required to ensure that your Dimensions experience is as comfortable and, most of all, enjoyable as possible. Fort Punta Christo 29 August 2 September 2018 Pula, Croatia If you have any enquiries regarding the access and facilities at the festival, please info@dimensionsfestival.com 20

23 4. Accommodation Regardless of whether you are staying on-site or off-site, you are part of Dimensions and we want you to have the best time possible with us. To help us make that happen for you, this year, and in years to come, we need you to respect the neighbours that you re around and the country that you re in. Any damage to any form of accommodation will be taken very seriously and you will be charged. 4.1 On-Site Accommodation If you already have an existing Camping booking then you can add additional nights to your booking when you arrive on-site. If there is camping still available when you arrive on-site then your booking will be charged at the same price as additional nights. Please note you CANNOT add additional nights onto your Boutique Camping, Hostel or Mobile home stay. Additional nights of Camping = 120kn pp pn All Dimensions customers have to be checked out of the campsite by 10:00 Tuesday 4th September. When you leave, you must remember to check out and pick up your passport from the Campsite Reception that is located by the festival drop off / pick up point. 21

24 4.1.1 Arrival Instructions The campsite is officially open to Dimensions Festival Camping customers from 12:00 Tuesday 28th August until 10:00 Tuesday 4th September. When you get to the festival, please head up to the Festival Entrance. This is where you can exchange your printed camping and festival tickets for wristbands. Make sure you bring ID with you, and your ticket! You cannot get in without valid ID. Your ID must match the name on your ticket. Please also bring the card that you made your booking on or a record of the card number. If you have a ticket that does not have your name on it then please info@dimensionsfestival.com immediately. Please bring your campsite accommodation ticket. If there are multiple persons on your booking all persons must be present for check-in. Customers in Mobile homes and the Hostel will be sent a booking confirmation form so please present this at the campsite check-in. Once you have received your wristbands you will be directed to the campsite entrance. As you enter the campsite for the first time you need to hand your passport in to the Passport Drop-Off Office. This is part of Croatian Law, but don t worry as they will take good care of it for you and it also avoids you losing your passport whilst on-site! If you have purchased a campsite pass via the Dimensions website then your pass grants access from Tues Mon. If you depart after these times you will be charged on check-out for the extra day. Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 22

25 4.1.2 Tent Purchase Tents are available to pre-book online here. For those who have pre-booked a tent, please print out your confirmation and bring it with you when you come to get your camping wristband. You will be able to collect your tent as you enter the campsite so that you can set it up straight away. At the end of your stay, please either take your tent home or drop it off to be recycled at one of the drop-off points The Campsite Most people who come to the festival will be camping. We offer a large campsite with various areas for shaded pitches. You may bring any tent you want but we ask that you don t bring the biggest tent this side of Europe, because we like to create a nice, spacious environment for people to enjoy. We also suggest you bring a ground mat or similar, because the dry Croatian ground can often be hard on your back! As tempting as it may seem on arrival to the site, camping on the rocks by the beach is not a good idea. We have marked out the areas that we feel are not safe. If you pitch your tent here then you will either be washed away by the incoming tide, or relocated by our campsite team. The campsite is facilitated with a number of permanent toilet blocks, which allow for a much nicer festival-wee than usual. Our campsite is a beautiful area of the festival, and many people spend a lot of time here. Please respect this, and don t urinate anywhere but the toilet blocks. We will be on the look out for people who relieve themselves around the site, and they will not be left off lightly. Our campsite also has showers! However, these have to service a large number of people so be prepared to queue at busy times. Please respect the showers and leave them as you would like to find them. The campsite is a permanent campsite and there are residents that live year round at the site. Please be respectful of them, their property, and surroundings. We don t have any separate camping areas for quieter or boutique camping because all areas of our site are equally as nice. Instead, we ask that all guests respect their comrades by not playing loud music between midnight and 7am each day. The only designated area you will find in the campsite is for campervans. These pitches are marked out in 7m x 7m squares for each campervan, and you will be parked there on arrival by a member of the campsite team. If you wish to have a larger pitch then you will need to buy more than one ticket. Please also note that the campsite does not allow campervans to move once they have been parked. You will need to remain static for the duration of the festival. Please note: Any tents that are erected in designated campervan pitches (that are not accompanying a campervan party), or are pitched in No Camping zones, will be moved by our campsite team. 23

26 Our campsite is also facilitated with the following: Food and drink outlets including a permanent restaurant (you are also allowed to bring a reasonable amount of your own food and drink into the campsite) Water points around all camping areas One supermarket RFID top up points A bureau de change Two cash machines A 24 hour reception Easy access to the beach (Please remember that our whole site operates on a RFID cashless system, and this includes the campsite facilities) Located a few hundred yards from the campsite is the Customer Village. This contains a medical and welfare facility, secure lockers, Customer Information Point and Phone Charging / Internet access. In the campsite you may also come across the campsite office. The office is the Yellow building in the middle of the site, and the campsite team are there 24 hours a day to support you, keep you safe, answer your queries and tell you jokes when you have the hangover from hell. They will also be found around the campsite doing regular patrols. The Campsite team are there if you want to report an incident and they can ensure this gets fed back to the appropriate parties. All team members are identifiable by their highvisibility jackets so feel free to approach them as they walk around. However, please remember to respect the team and listen to their requests. They are there to keep you safe. If you are staying for both Dimensions and Outlook then please make yourself known to the Campsite team and they will be able to give you a sign to put onto your tent to let people know to not clear away your belongings. Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 24

27 In order to guide your festival experience for the better, the campsite team has created the Tent-Commandments. Obey these failsafe rules, and you will have no worries during your stay: 1. Your mind might be bent, but don t lose your tent. Always make sure you know where you camped. Mark your tent with something personal, pick out a landmark, or just don t get so drunk that you can t remember. 2. Make your neighbour your mate, and help the crime rate. Who doesn t like a new mate? Yes, safety comes in numbers so take the time to get to know your neighbours and keep a watch on each others tents. 3. Don t be a tramp, tidy the camp. Our site is pretty, and your rubbish is ugly. Please respect the area and don t throw rubbish anywhere but in a bin or a binbag. The campsite office always has binbags available for you to take away. 4. Using a locker is the perfect thief-blocker. Don t bring valuables with you to the festival. Or if you have to, then we have secure lockers on site so use them! 5. To keep in motion, apply that lotion. Keep reapplying the suncream or you will find yourself in bed with sunstroke whilst the entire festival is raving on the beach. Not a good look. 6. Cooking in tents makes for bad events. Never cook inside your tent. The C02 will kill you. Simple as. 7. Get to know your H2O. Drink water. And then drink some more water. Remember that the heat will leave you more dehydrated than usual. 8. Be at your best, get some rest. It s not cool to go home early because you need a little nap time. 9. Don t be silly, wrap your willy. Use a condom. Don t be an idiot. 10. Don t be shy, come say hi! The campsite office is open 24 hours a day, so feel free to pop in anytime you need something. Please be safe when camping. The number one risk in a campsite is fires. NEVER take a disposable barbecue or gas bottle inside a tent. Don t bring Chinese lanterns, fireworks or foam filled furniture. We allow gas camping stoves, but only when they are more than a meter away from neighbouring tents. The limit for camping gas bottles is 245g. Open campfires are strictly prohibited. Please also respect the pathways around the site; they are there to allow easy access to each area in case of a fire. If you camp anywhere that causes a blockage, we will move you. Please also note that there is strictly NO swimming after 8pm each day. Swimming in the dark is extremely dangerous and can easily turn into a life-threatening situation. Our beaches are not staffed with life guards after this time, so if you enter the water then you are at your own risk. We do everything we can to avoid thefts in the campsite however we need your cooperation to minimise thefts. Below are some helpful hints to try and help with this: Make friends with your neighbours. Make sure you know their faces, and know when things don t look right in their camping area Put all your valuables in the lockers as soon as you arrive Keep your phone and wallet on you at all times. Never leave it in your tent Install find my phone on your smart phone to help you track it incase it goes missing Get to know your campsite team, including your security guards, and inform them of anything suspicious going on 25

28 By working together, we can help to reduce crime at festivals, and create a happier place for everyone. Finally, on your departure, you will need to be out of the campsite by 10:00 am. We ask that you take all your rubbish with you, or leave it in bin bags that we can collect. If you are not taking your tent with you, please take the poles out of it so we know to collect it OR please drop it at our tent recycling points around the site. All the collected tents go to local Croatian charities, so if you are going to leave them for us then please make sure they are in good condition. The campsite is a beautiful place. Respecting the land and the people in it will create a better festival for all Wristbands Your wristbands are incredibly important you must look after them. As stipulated in our terms and conditions at the time of purchase, lost or damaged wristbands are not automatically replaced. If your wristband does become damaged or loose at any point do not rip it off or throw it away - you should head straight back to Box Office where festival staff will help you resolve the situation. Likewise, if you lose your wristband then you must go straight to the Box Office and explain what s happened. In the extreme situation that you are granted a replacement wristband, you will be required to pay a fee Opening Times The campsite is officially open to Dimensions customers from 12:00 on Tuesday 28 August until 10:00 on Tuesday 4 September Campsite Facilities Fort Punta Christo 29 August 2 September 2018 Pula, Croatia The campsite office is the yellow building in the middle of the site, and the campsite team are there 24 hours a day to help in anyway they can. All team members will patrol the campsite daily and are identifiable by their high-visibility jackets and will do daily patrols of the campsite. Please feel free to approach them if you have any questions or concerns. The campsite is facilitated with a number of permanent toilet blocks and showers, which allow for a much nicer way to freshen up during the festival. We do ask that during certain times there can be queues for the facilities so please be patient. We also ask that you only use the toilets and portaloos provided. We will be on the look out for people who relieve themselves around the site, and they will not be let off lightly Boutique Camping & Campervans Although the Boutique camping is slightly separated from the rest of the campsite we don t have any separate camping areas for quieter zones because all areas of our site are equally as nice. Instead, we ask that all guests respect their comrades by not playing loud music between midnight and 7am each day. 26

29 The only designated area you will find in the campsite is for campervans. These pitches are marked out in 7m x 7m squares for each campervan, and you will be parked there on arrival by a member of the campsite team. If you wish to have a larger pitch then you will need to buy more than one ticket. Please also note that the campsite does not allow campervans to move once they have been parked. You will need to remain static for the duration of the festival. You will need a camping pass for every customer staying in a camper van the campervan pass only covers the vehicle itself. Please note: Any tents that are erected in designated campervan pitches (that are not accompanying a campervan party), or are pitched in No Camping zones, will be moved by our campsite team. 27

30 DO S Mark your tent: Each year there can be many people camping with similar tent to yours, so please take your time to mark your tent with something suitable that you will be able to recognise it later Make friends with those around you to help protect your belongs Don t litter: please use the bin bags passed around by the campsite patrol team or ask at the campsite office Gas camping stoves are suitable but only if 1 metre away from your campsite neighbours. Camping gas bottles must only be up to 245g Food and drink is allowed to be brought into the campsite Alcohol is allowed as well as cigarettes (but not excessive amounts) There are public BBQs set up in the campsite that campers may use DON TS NO GLASS IN THE CAMPSITE Do not bring any knives or multi tools- they will be taken off you and not returned! Do not leave important or expensive belongings in your tent (use lockers) Never cook inside your tent Do not bring Chinese lanterns Do not bring fireworks Do not bring foam filled furniture No open fires No knives, guns or any threatening items No animals No swimming after 8pm No loud music between midnight and 7am No spray paints Illegal Drugs No legal highs No candles or tea lights Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 28

31 Departures On your departure, you will need to be out of the campsite by 10:00 Tuesday 4 September. We ask that you take all your rubbish with you, or leave it in bin bags that we can collect. If you are not taking your tent with you, please take the poles out of it so we know to collect it OR please drop it at our tent recycling points around the site. All the collected tents go to local Croatian charities, so if you are going to leave them for us then please make sure they are in good condition. 4.2 Off Site (Private Apartments) If you have purchased off site accommodation through one of our partners such as Mainstage Travel, please contact them directly for all information regarding your booking. Customers staying off-site are able to come and exchange their festival tickets for wristbands once the Festival has officially opened at midday on Tuesday 28 August. 29

32 5. Travel at the Festival 5.1 Buses The festival Bus Stop is located by the drop off / pick up point. There are 2 main bus routes which for getting around whilst at the festival 5A and 62. Both of these buses will be running a regular service throughout the festival. 5A Fina (Pula Centre), Kopraska, Veli Vrh, Štinjan, Festival, Šurida, Koparska, Tržnica Valkane 62 Šurida, Fažana, Festival, Bi-Village, Valbandon 5.2 Taxis The festival s taxi rank is located at the festival s drop off / pick up point. All legal taxis have meters, and must use them by law. During the day the taximeter price is 10Kn per kilometre, with a 15Kn starting fee, and luggage is 5Kn per item. From 22:00 06:00 Monday Saturday, and 24 hours on Sunday the price is 20% more expensive. Vans (8 or 7 seaters) are 50% more expensive than the car price. Meters start as soon as you get in the car. You should always ask for a receipt, it is a legal requirement. If you do not ask for one, or the taxi driver does not give you one you could both be liable for a fine from the inspectors. Watch out for illegal taxis although they may be cheaper, they are not regulated by the city and you could put yourself in unnecessary danger by using them. Fort Punta Christo 29 August 2 September 2018 Pula, Croatia Guide Prices The following guide prices from / to the festival taxi rank are based on a four seater car during the day. Festival Stinjan (3km) = 45kn Festival Valbandon (4km) = 55kn Festival Fazana (5km) = 65kn Festival Veli Vrh (6km) = 75kn Festival Pula Centre (8km) = 95kn Festival Peroj (9km) = 105kn Festival Verudela (12km) = 135kn Pula Airport Pula Centre (8km) = 95kn Pula Airport Festival (12km) = 150kn Please bear in mind that all of these prices are a rough guide. Actual cost will depend on number of people, traffic and time of day. 30

33 31

34 6. Customer Welfare 6.1 Searching Admission to the festival is subject to a compulsory search. Please be cooperative during searches to avoid creating a queue or any problems. To ensure that you get into the campsite / festival as quick as possible, please keep noise to a minimum within the search area and do not attempt to bring anything prohibited into the festival at all. 6.2 Drugs Any use or possession of drugs at the festival will be treated extremely seriously. Croatian law is extremely hard on drug use and you can end up in a lot of trouble at the very least you can expect to spend the night in a cell and receive a hefty fine if you are caught with drugs. If you are involved in any incident onsite then please report to the Customer Information Point or to a member of the Campsite team ASAP. It is always best to report incidents as soon as possible so they can be investigated by the relevant parties. Our staff are here to support you! 6.3 Alcohol Glass bottles are strictly forbidden at the festival and in the campsite. You are allowed to bring your own alcohol into the campsite (in plastic bottles) but not into the festival site. Customers that attempt to enter the campsite with excessive amounts of alcohol (more than one crate of beer / lager, 1 litre of wine, 1 litre of spirits) risk being denied entry and having their alcohol confiscated or disposed of. Fort Punta Christo 29 August 2 September 2018 Pula, Croatia 6.4 The Beach The Beach is closed off between 04:00 10:00 on non-show days and 22:00 10:00 on show days. It is extremely important that you take care whilst on the beach or swimming in the sea. You must only swim within the designated areas. Please do not go swimming if you are drunk doing so can easily put you in a life-threatening situation. You should also be aware of indigenous sea creatures such as sea urchins as they are hard to spot and can cause a lot of pain and unwanted time at the hospital! There is lots of extra information around the beach area along with Lifeguards on duty to help keep you safe. Please refer to this information or to a Lifeguard if there is anything that you are unsure of. 32

35 6.5 Stewards English speaking stewards will be located at all key points around the site. They are identifiable by their high-visibility jackets, and they are there to help and advise you as you make your way around the festival. Please feel free to approach them with any questions or issues you may have, and please respect their requests to do things; they are part of the team that is there to keep you safe. 33

36