2015 Service Implementation Plan

Transcription

1 2015 Service Implementation Plan Introduction of Fraser Valley Express Re-alignment of local service to connect with Fraser Valley Express Service adjustments to improve on-time performance Prepared by December 2014 Fraser Valley Regional District City of Chilliwack City of Abbotsford District of Mission BC Transit

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3 Table of Contents 1.0 Introduction Objectives of the Implementation Plan Service Areas City of Abbotsford District of Mission City of Chilliwack Timeline Service Change Overview Fraser Valley Express On-Time Performance Service Change Summary FVX Stops and Exchanges Park & Rides Downtown Mission Exchange Future Infrastructure Requirements Potential Future Projects FVX Fares Marketing and Communication Plan Monitoring Plan Conclusion Next Steps...15 Appendix 1: Detailed Service Changes...16 Appendix 2: Detailed Stop and Exchange Changes 28 Appendix 3: Detailed Medium to Long-Term Stop and Exchanges

4 1.0 Introduction This report describes the service changes planned for 2015 for the Fraser Valley Regional District, City of Abbotsford, District of Mission and City of Chilliwack. These changes are highlighted by the introduction of the Fraser Valley Express (FVX) service connecting Chilliwack, Abbotsford and Langley and the changes required for the local bus network to support the Fraser Valley Express and ensure maximum service efficiency and attract new ridership. It also summarizes the quick-win service adjustments to the Central Fraser Valley Transit System to improve on-time performance based on the 2014 Service Efficiency Review. These proposed service changes also align with the Abbotsford-Mission Transit Future Plan and the Chilliwack Area Transit Future plan which outline a 25-year vision of transit in the regions and mode share targets. The details summarized in this report are based on the extensive public consultation that has been undertaken for both the FVX service and the Central Fraser Valley Service Efficiency Review as well as for the respective Transit Future Plans. This report also includes a timeline for implementation, service level adjustments, street-bystreet routings, fares and information on the Marketing and Consultation Plan. The service changes in this report will be subject to continued ridership analysis and further review through public consultation, and are therefore subject to change. Post-implementation refinements are also anticipated, as is the case with any large scale introduction of new service. 2.0 Objectives of the Implementation Plan The goal of the implementation of the FVX and the service changes to improve on-time performance is to create a high quality bus network in Abbotsford-Mission and the City of Chilliwack that supports the FVX with an effective community feeder and circulation bus network that works to increase transit ridership. Specific objectives of this plan are: Connect Communities: Ensure reliable and safe connections are made between the City of Chilliwack, City of Abbotsford and Metro Vancouver. Maximize access to the FVX: Ensure maximum connectivity between local bus routes and the FVX in order to facilitate interregional travel and build ridership. Refine local bus service: Refine local bus service to expand options for local travel and provide convenient connections to the FVX. Optimize cost of delivery: The local bus network will cater to local travel demand while the FVX will become the primary connection for interregional trips, while also serving some local trips in the corridor. Improve on-time performance: Adjust schedules in the local bus systems to address on-time performance issues. Leverage benefits of new infrastructure: Routes will be adapted to take advantage of new transit infrastructure and priority measures to allow more efficient service. For passengers this means a more direct trip and improved access. Local changes will be cost neutral: With the exception of the introduction of the FVX 1, all service changes in the local transit systems will be cost neutral. 1 The FVX will be funded through a partnership between BC Transit, FVRD, the City of Chilliwack and the City of Abbotsford. 2

5 2015 FVRD, Central Fraser Valley and Chilliwack Service Implementation Plan 3.0 Service Areas 3.1 City of Abbotsford For the City of Abbotsford, the implementation of the FVX will result in two new major transfer points at Highstreet Shopping Centre and McCallum Road south of the highway. These stops will bring improved transit service integration and customer amenities to Abbotsford, while boosting access to Highstreet Shopping Centre and the University of the Fraser Valley. These stops will also leverage existing Park & Ride infrastructure. In addition to the FVX, the quick win service changes identified in the Service Efficiency Review will help address the ongoing on-time performance issues on some of the busiest routes. These service changes also complement a movement towards the network design revision proposed in the Transit Future Plan that includes a more streamlined Frequent Transit Network. 3.2 District of Mission For the District of Mission, the quick win service changes identified in the Service Efficiency Review will help address the ongoing on-time performance issues on some of the busiest routes, particularly for service that connects with the West Coast Express. These service changes also complement a movement towards the network design revision proposed in the Transit Future Plan. 3.3 City of Chilliwack For the City of Chilliwack, the implementation of the FVX will result in an upgraded Park & Ride at Lickman Road and new stops along Vedder Road and Downtown Chilliwack. These stops will bring improved transit service integration and customer amenities to Chilliwack, while boosting access to popular travel destinations as well as growing demand in the current transit system. 4.0 Timeline Table 1 below summarizes the timeline for the related service changes in Table 1 Date November 2014 December 2014 December January 2015 January 2015 February-March 2015 Deliverable Completion of the DRAFT Implementation Plan and Marketing and Communication Plan Completion of the Implementation Plan and Marketing and Communication Plan. Memorandum of Understanding sign-off. Development of detailed schedules for the April 2015 service changes Present first look of the FVX and local bus schedules to the public Implementation of Marketing and Communication Plan to inform public of the upcoming service changes April 6, 2015 Official implementation date of the FVX service and service changes to the Chilliwack and Abbotsford-Mission local systems September 7, 2015 Proposed implementation date for any additional service changes to local systems (see table 3 for more information) Summer/Fall 2015 Monitor service changes and make revisions where necessary 3

6 5.0 Service Change Overview 5.1 Fraser Valley Express The Fraser Valley Express is a regional limited-stop service that is designed to connect the municipalities in the Fraser Valley Regional District to Metro Vancouver and the TransLink system. It is intended to be competitive with the personal automobile, reliable and provide passenger comfort and convenience. The following page includes a detailed map of the Fraser Valley Express. 4

7 Mt. Lehman Cardinal Mt. Lehman 200 St 201 St 55 FVX (Fraser Valley Express) HARRISON MILLS PITT MEADOWS MAPLE RIDGE Carvolth Exchange (TransLink) C P CA FORT LANGLEY CHILLIWACK A Downtown Chilliwack A Chilliwack Downtown B to Malls Downtown Chilliwack Prospera Centre Hodgins Bernard Leisure Centre Hospital Edward A.D.Rundle Middle School Spadina Mary Ontario Main A Cheam First Hocking FIVE CORNERS FVRD Office Young South Yale G CA Carvolth Exchange 200 St MISSION L Lickman 55 P VL Vedder 1 55 Eagle Landing Shopping Centre Stream Evans Parkway Yale Vedder Rd. Yale Airport Chilliwack City Hall Trans Canada Hwy. Trans Canada Hwy 88 Ave W 88 Ave E LANGLEY Trans Canada Hwy. Luckakuck Evans Cottonwood Luckakuck Mall Knight Topaz VL Chilliwack Mall Luckakuck Intercity Bus Depot Vedder Knight Ave 202 St G P HI F Highstreet Trans Canada Hwy F P Highstreet Shopping Centre MC E McCallum ALDERGROVE King Connector Trans Canada Hwy HI F Highstreet P ABBOTSFORD MC E McCallum P LF Lickman Industrial Yale W Chilliwack Mountain Lickman P C Yale W Luckakuck Trans Canada Hwy. Fraser Hwy E F P Old Yale Fraser Hwy Trans Canada Hwy King S. Fraser McCallum Abbotsford Entertainment and Sports Centre University of the Fraser Valley Transit maps show transit routes, exchanges and relevant landmarks to help riders use the transit system. They are not complete street maps.

8 Downtown Chilliwack Vedder (Luckakuck Malls) Lickman Park & Ride McCallum Highstreet Shopping Centre Carvolth Exchange Chilliwack Abbotsford Metro Vancouver 2015 FVRD, Central Fraser Valley and Chilliwack Service Implementation Plan Table 2 below summarizes the proposed passenger travel times between all of the stops on the FVX and popular transit destination in the Fraser Valley and Metro Vancouver stations. Table 2 Via Public Transportation (estimated in minutes^) Downtown Chilliwack FVX Vedder (Luckakuck Malls) FVX Lickman Park & Ride FVX McCallum FVX Highstreet Shopping Centre FVX Carvolth Exchange FVX Transit Travel Service Directions Bourquin Exchange * 31* 64 FVX, Route 3 Downtown Mission * 56* 89 FVX, Route 3, Route 31 Braid Station** FVX, Route 555 Lougheed Town Centre Station** FVX, Route 555, SkyTrain New Westminster Station FVX, Route 555, SkyTrain Surrey Central Station FVX, Route 501 Metrotown Shopping Centre FVX, Route 555, SkyTrain Downtown Vancouver FVX, Route 555, SkyTrain UBC FVX, Route 555, SkyTrain, 99 B-Line Vancouver International Airport FVX, Route 555, SkyTrain Horseshoe Bay Ferry Terminal FVX, Route 555, SkyTrain, Route 257 Tsawwassen Ferry Terminal FVX, Route 555, SkyTrain, Route 620 *Trip can be done without the FVX using local service **In the near future the Route 555 will be relocated to serve Lougheed Town Centre Station and no longer operate directly to Braid Station ^All times are estimates based on existing schedules 5

9 5.2 On-Time Performance The delivery of on-time performance in a transit system can have significant impacts on its provider and both existing and potential customers. To customers, unreliable service affects their perception of service quality, transit utility compared to the other mode choices and value for money, while to transit agencies, this translates to loss of ridership and revenues and higher costs to provide additional service to compensate for unreliable service operations. For Abbotsford-Mission, the most common causes of service unreliability are traffic/congestion, delays at at-grade railroad crossings, passenger loads and insufficient running times. The best strategy to deal with on-time performance issues is to schedule running times that are reflective of actual operating conditions. This means that schedules should be built in consideration of known delays. Additional strategies include: Regular system monitoring to enforce balanced and consistent intervals between trips The application of control strategies The coordination of passenger loads to avoid poor departure spacing of buses and overcrowding. The implementation of traffic signal priority and transit-only lanes or queue jump lanes at congested intersections can also help to reduce the variability in running times and balance headways to reduce the occurrence of bunches and gaps in service. For Abbotsford-Mission, given that all service changes are required to be cost neutral 2, there are two options to address the on-time performance issues. The first is to reduce the total number of trips on certain routes and the second is to reduce the routing distance of certain routes to therefore reduce the total running time. Based on feedback collected in stakeholder and public engagement throughout 2014, the preferred method to address the on-time performance issues is the latter, which means that the system will discontinue certain low-performing or overlapping sections of transit routes and reinvest the time saved into the existing operating schedule. 5.3 Service Change Summary This section describes the changes to the local bus network to be implemented in Changes to the bus networks include a reconfiguring of service to connect with the Fraser Valley Express and the quick wins to improve the on-time performance in Abbotsford- Mission. Table 3 further describes how changes to specific routes will impact each route and the customers. Note that any project with an implementation date of fall 2015 will require additional analysis and consultation with the local partner. 2 With the exception of the FVX which is being funded in partnership between BC Transit, FVRD, the City of Abbotsford and the City of Chilliwack. 6

10 2015 FVRD, Central Fraser Valley and Chilliwack Service Implementation Plan Table 3 Route Service Change(s) Benefits Challenges Implementation Date Abbotsford 2 Bluejay- Huntingdon GoLine 3 Clearbrook- UFV GoLine 31 Abbotsford/ Mission Connector 55 Fraser Valley Express Mission 31 Abbotsford/ Mission Connection 32 West Heights 33 Cedar Valley 34 East Side -Reduce service operating to 2 nd and Sumas (Huntingdon) on Monday-Saturday to every second trip to improve on-time performance. Service not extended to 2 nd and Sumas will terminate at Target. -Reroute service to improve access to Highstreet Shopping Centre and adjust schedule to meet with FVX. Adjust schedule to connect with FVX at McCallum, where feasible To improve on-time performance, reduce the number of trips that deviate into Matsqui Village. Introduce the 55 Fraser Valley Express service connecting Chilliwack, Abbotsford and Langley. To improve on-time performance, reduce the number of trips that deviate into Matsqui Village. To improve on-time performance, adjust the routing of the limited service along Wren and the Mall Access Road and service to the Hospital. To improve on-time performance, adjust the routing so that service no longer extends to Junction Mall. To improve on-time performance, remove the limited service deviations via Alder to provide more consistent service. Customers benefit from improved on-time performance, improved access to Highstreet Shopping Centre and connections with FVX. Reduces service to Huntingdon to a level more appropriate for this lower density neighborhood. Customers benefit from improved connections to the FVX. Customers benefit from improved on-time performance, particularly with local service connections. Better matches service levels in Matsqui to the level of ridership. Customers benefit from new interregional transit service in the Fraser Valley connecting to Metro Vancouver. Customers benefit from improved on-time performance, particularly with local service connections. Better matches service levels in Matsqui to the level of ridership. Customers benefit from improved on-time performance, particularly with connections to the West Coast Express. Customers also benefit from a more consistent route design. Customers benefit from improved on-time performance, particularly with connections to the West Coast Express. Reduces duplication of service to the mall (until this point, buses were travelling to the same location within a minute of each other). Customers benefit from improved on-time performance, particularly connections to the West Coast Express. Customers also benefit from a more consistent route design. Customers currently using the service south of Target will now have reduced service to their area. Customers who currently use the service in Matsqui Village will have reduced service. Customers who currently use the service in Matsqui Village will have reduced service. Customers who currently use the service along Scott Avenue will have to adjust their travel pattern to use the bus on Wren Street or Hurd Street. Customers accessing the Hospital may also have to change their trip pattern. Customers who currently use the 33 Cedar Valley to access Junction Mall with have to transfer to either the 31 Abbotsford/Mission Connector or the 39 Shopper Shuttle. Customers who currently use the 34 East Side to access the Alder area will have to transfer to the 39 Shopper Shuttle. Fall 2015 April 6, 2015 Fall 2015 April 6, 2015 Fall 2015 April 6, 2015 April 6, 2015 April 6,

11 Route Service Change(s) Benefits Challenges Implementation Date Mission continued 40 East Mission Night All Routes Adjust schedule so that all trips operate in a consistent counter-clockwise one way loop. Extend service to Riverside Training Centre. Improve the consistency on routing to the West Coast Express Station and Downtown Mission. Customers benefit from improved clarity of the schedule. Customers benefit from improved on-time performance and also benefit from a more consistent routing design. Customers who currently use the clockwise loop will now have a longer trip if they are departing from Downtown Mission, but a shorter trip if they are destined for Downtown Mission. April 6, 2015 April 6, 2015 City of Chilliwack All routes in Chilliwack and Agassiz 55 Fraser Valley Express Adjust schedule to connect with the FVX along Vedder at Luckakuck Shopping Malls, and Downtown Chilliwack where feasible. Introduce the 55 Fraser Valley Express service connecting Chilliwack, Abbotsford and Langley. Customers benefit from improved connections to the FVX. Customers benefit from new interregional transit access in the Fraser Valley connecting to Metro Vancouver. April 6, 2015 April 6, 2015 Appendix 1 provides a more detailed summary of the service changes including the proposed route maps with street-by-street details and service levels. 8

12 2015 FVRD, Central Fraser Valley and Chilliwack Service Implementation Plan 5.4 FVX Stops and Exchanges Local transit service will connect with the FVX at several key transit exchanges and stops along the line. Table 4 summarizes the major design requirements for the stops and exchanges that will be operational on April 6, Table 4: FVX Stops and Exchanges for Implementation Station/Exchange Total Bus Bays/Stops Routes Terminus Point? 388, 501, 509, Carvolth Exchange , 590, 595, C62, 55 Highstreet Shopping Centre 2 2, 55 FVX No McCallum 2 3, 55 FVX No Lickman 2 55 FVX No Vedder Road (Luckakuck Malls) Downtown Chilliwack 2 4 1, 2, 4, 5, 7, 8, 55 FVX 1, 2, 3, 7, 11, 55 Yes (55 FVX) No Yes (1, 2, 3, 7, 11, 55 FVX) Design Requirements Exchange is already completed. 55 FVX will use Bay 12 for drop-off, pick-up and recovery. Maximize integration between local service and FVX Provide customer amenities for integration with shopping centre and transfer to local service Maximize integration with FVX Provide customer amenities for integration with Park & Ride, transfer to local service and proximity to University of Fraser Valley s Abbotsford Campus. Provide customer amenities for integration with Park & Ride Improved lighting Maximize integration between local service and FVX Provide customer amenities for integration with shopping centres and transfer to local service, particularly for connections to University of Fraser Valley s Chilliwack Campus. Maximize integration between FVX and local service 55 FVX to share Bay A with Route 11 Agassiz/Harrison Appendix 2 includes a detailed summary of the proposed routings into the FVX stations. 3 Carvolth Exchange is operated by TransLink 9

13 For the medium to long-term, the FVX will serve additional stops along the corridor in addition to integrating with the stops and exchanges in improved ways. Table 5 summarizes the medium to long-term details for these stops and exchanges. Table 5: Medium to Long FVX Stops and Exchanges Infrastructure Requirements* Station/Exchange Change Summary Infrastructure Requirements Benefits New entrance and egress to the Construction of Carvolth exchange via entrance and egress Exchange Highway 1 for service roadway arriving from the east Highstreet Shopping Centre McCallum Whatcom Lickman University of Fraser Valley (Chilliwack Campus) Improve bus turnaround in vicinity of Highstreet Mall, possibly in coordination with any future development in property north of mall Improve pedestrian amenities around McCallum to allow safe transfers between local service and FVX and access to Park & Ride Introduce new FVX bus stop and Park & Ride at Whatcom Road and Highway 1 Introduce new stops on the on-ramp and off-ramp and improve pedestrian amenities Some FVX service extended to directly serve the UFV Chilliwack Campus For any new development in property north of Highstreet Mall, improved transit infrastructure should be considered Improve sidewalks, new bus stops, crosswalks and revised road configurations to allow bus-only turns. New bus stops and improved infrastructure for Park & Ride New bus stops on the on/off-ramps and improved sidewalks for pedestrians to connect between stops and Park & Ride New bus stop amenities at the UFV Campus Improved operational running times for the buses and better access for customers using the Park & Ride Improved operational running times and customer access Customers benefit from improved access to the FVX, local transit service and the Park & Ride Customers benefit from new stop. Improved operation running times for the FVX Customers benefit from improved access to the UFV Chilliwack campus *Only stops/exchanges with future changes are included. Vedder Road and Downtown Chilliwack do not currently have any proposed medium to long-term infrastructure requirements. Appendix 3 includes a detailed summary of the proposed routings into the FVX stations for these medium to long-term requirements. 10

14 2015 FVRD, Central Fraser Valley and Chilliwack Service Implementation Plan 5.5 Park & Rides A Park & Ride is a parking lot with connections to public transport that allow commuters and other people headed to city centres to leave their vehicles and transfer to public transit for the remainder of the journey. The vehicle is typically stored in the parking lot during the day and retrieved when the owner returns. Below is a summary of the Park & Rides along the FVX route. Table 6: Park & Rides on FVX Park & Ride Number of location parking spaces Carvolth Exchange 670 (Langley) Highstreet Shopping Centre (Abbotsford) McCallum (Abbotsford) Lickman (Chilliwack) Cost per day $2.00 per day ($40.00 per month) 100 Free 196 (100 more in gravel parking lot that is currently closed off) Free 154 Free Infrastructure Requirements Proper signage for assigned spaces Bicycle parking Proper signage for assigned spaces Bicycle parking Paved parking (currently gravel) Proper signage for assigned spaces Bicycle parking 5.6 Downtown Mission Exchange The District of Mission will also see a possible realignment made to the Downtown Mission Exchange to improve access to the West Coast Express, accommodate easier transfer opportunities and improve wayfinding. A detailed plan for the Downtown Mission Exchange can be found in Appendix Future Infrastructure Requirements In order for the FVX to be successful, infrastructure improvements beyond what exists today will be required to improve reliability, faster running times, improve safety, allow convenient transfers to local service and customer comfort. These improvements may include: Transit priority lanes on Highway 1 Transit queue jumper lanes at major intersections Access and egress ramp at Carvolth Exchange for service arriving from the east and departing to the east Bus stop shelters at all of the FVX stops (particularly at Highstreet and Vedder) Improved road configuration at McCallum for better integration with local service and customer transfers at the Park & Ride Paving of Park & Ride at Lickman A possible bus-turnaround included in any future development of the land directly north of Highstreet Shopping Centre Bus stops on entrance and exit ramps on Lickman overpass and at Whatcom (future FVX stop) Proper signage at Park & Ride locations Bicycle parking at FVX bus stops 11

15 7.0 Potential Future Projects Additional projects for these regions are proposed for implementation in the short- to medium-term and may have an impact on the schedule design of the FVX. These projects include: Introduction of new regional service connecting Hope-Agassiz-Chilliwack Expansion of Chilliwack Transit service to Yarrow on weekdays Expansion of Chilliwack Transit service to Cultus Lake year-round Redesign of the City of Abbotsford s route network and future expansion to service based on recommendations from the Service Efficiency Review and Transit Future Plan o This includes a re-alignment of the central transit hub in Abbotsford from Bourquin Exchange to Downtown Exchange which will allow a more integrated network and improved connections with the FVX (e.g. connecting the Route 31 Abbotsford-Mission to McCallum) Redesign of the District of Mission s route network and future expansion to service based on recommendations from the Service Efficiency Review The details of these additional projects will be summarized in subsequent documents. 8.0 FVX Fares The proposed fare structure for the FVX is summarized below: Cash TABLE 7 FVX Fares FVX Fare Tickets (book of 10) $45.00 Adult Monthly Pass $ Student/Senior Monthly Pass $85.00 $5.00 (8 and under free) The fare structure reflects the concept of the single cash fare, which eliminates cash and ticket discounts for students and seniors but continues to offer age-based discounts on monthly passes. The single cash fare is becoming a popular choice for numerous transit systems across Canada and has several benefits, including offering: Simplicity in the fare structure Improved quality of data collected from fareboxes Reduced reliance on transit operators to enforce age-based fares thereby reducing the likelihood of fare disputes An incentive for riders to switch to prepaid products, thereby potentially encouraging more consistent ridership, all while reducing the fare collection costs Children 8 years and younger ride for free on the FVX. In the local system of Central Fraser Valley children 8 and under ride free while in Chilliwack and Agassiz-Harrison local systems, children 4 years and under ride free. Choosing an age break at the age when children enter kindergarten is normal through transit systems in BC, however, offering free rides to older children will ensure the new service is affordable for families. Tickets will also be sold in sheets of 10 and are priced at nine times the single cash fare. Tickets provide passengers a convenient, lower cost alternative to cash. In the case of the FVX, a book of 10 tickets will lower each individual fare to $

16 2015 FVRD, Central Fraser Valley and Chilliwack Service Implementation Plan In pricing the monthly passes, BC Transit guidelines suggest a multiple of 20 to 30 times a single cash fare. Pass prices for similar transit services average 23 times a single fare. The fare option selected for monthly passes is on the low end of the range of multiples of 20 times the cash fares. Pricing monthly passes at the low end of the guideline range will allow the local governments the flexibility to see how demand for the service progresses and adjust accordingly in the future. Customers transferring between the FVX with the local systems will be required to pay separate fares for each system. For example, for a customer that uses both the FVX and the Abbotsford-Mission transit systems, they will be required to purchase the fare/pass for both the FVX and the Abbotsford-Mission systems. In other words, for a customer travelling from Chilliwack to Downtown Abbotsford, they will be required to pay the FVX fare (or have the FVX pass) plus the Abbotsford-Mission fare (or have the Abbotsford-Mission pass). Table 6 on the following page summarizes the total costs for monthly passes and single fares for the FVX and local systems. Table 8 Costs of the different monthly passes Transit System Monthly Pass Single Fare FVX $ $5.00 Abbotsford-Mission $52.00 $2.25 Chilliwack $44.00 $2.50 TransLink 1 zone $91.00 $2.75 TransLink 2 zone $ $4.00 TransLink 3 zone $ $5.50 Student/Senior/Concession Monthly Pass Single Fare FVX $85.00 $5.00 Abbotsford-Mission $35 or $38 $7.25 Chilliwack $35.00 $2.50 TransLink 1 zone $52.00 $1.75 TransLink 2 zone $52.00 $2.75 TransLink 3 zone $52.00 $3.75 Day passes were purposely excluded from the FVX fare structure as it is assumed that the majority of riders will not undertake more than one return trip on the FVX in a day. The addition of a day pass into the fare structure has a relatively high cost of printing and distribution for the relatively low value benefit that riders are expected to derive. Also note that the FVX service will not be included in the UPASS program. Therefore holders of the UPASS will be required to pay the FVX fare. 13

17 9.0 Marketing and Communication Plan Stakeholder and public engagement was undertaken in 2014 for feedback on the FVX and the Abbotsford-Mission Service Efficiency Review. This included open houses and online surveys that yielded a high response rate from stakeholders and members of the public throughout the Fraser Valley and Metro Vancouver. As noted earlier in this report, many of the comments received through this consultation have been considered in the development of the final recommendations for the FVX and the quick-win service adjustments in Abbotsford-Mission. For the implementation of the FVX and other service changes, a Marketing and Communication Plan was created that outlines the steps necessary to communicate and consult on the service expansion and changes planned for April The following are the primary and secondary priorities for this plan: Primary: 1. To make the public aware of the FVX and other service changes 2. To obtain user and student feedback 3. To ease implementation Secondary: 1. To promote ridership and community support for transit 2. To educate people on the FVX and local transit systems The proposed audiences and stakeholders for communication and/or consultation include: Residents o Abbotsford o Mission o Chilliwack o Fraser Valley o Langley (and Metro Vancouver) Students Bus users/riders o Current o Potential Local government o Councils/Boards o Staff/administrators Local Operating Company o Bus operators o Customer Service Agents o Management/Supervisors Business owners Community organizations o Neighbourhood associations o Seniors groups o Youth groups o Chamber of Commerce/area business associations o Residential communities Media 10.0 Monitoring Plan The service expansion and changes will be monitored closely by BC Transit and the local partners in post-implementation to ensure that the schedules and route alignments are meeting the needs of the customers. This will include ridership analysis, on-time performance analysis and customer feedback. If any changes are required, they will be made in late 2015, or possibly sooner depending on the scope of the change needed. The ridership will also be analyzed closely in summer/fall 2015 and then compared with previous years to see the impact of the changes and fare structure. This information will be presented to Councils and Boards in late

18 DRAFT 2015 FVRD, Central Fraser Valley and Chilliwack Service Implementation Plan 11.0 Conclusion The expansion and service changes planned for 2015 will enhance the networks of the transit systems in the Fraser Valley while ensuring that interregional service is efficiently provided by the FVX. Once the FVX is implemented, a customer will be able to travel from Chilliwack to Horeshoe Bay via public transportation. To achieve maximum benefits in linking transportation modes, a high level of service and infrastructure integration will be required, especially to ensure transfer locations are as convenient and comfortable as possible. It is also vital that the local partners continue to support transit growth with ongoing investment and transit supportive land-use decisions and active transportation initiatives Next Steps 1. Approval of the FVX Implementation Plan by the FVX Steering Committee 4 that includes: Implementation of the FVX express, regional service Implementation of local service adjustments in the CFV transit system including Abbotsford and Mission to maximise integration with FVX and address on-time performance issues. Implementation of local service adjustments in the Chilliwack and Agassiz Harrison transit systems to maximise integration with FVX. 2. Development of 3 Memoranda of Understanding (MOU) that will detail the scope and timeline of key activities associated with maintaining an implementation date of April 6, These MOU s will require signoff by senior local staff by mid-december before detailed work can commence. 3. Continue development of service changes proposed for Fall Assistance by local partners in the development and implementation of a collaborative Marketing and Communication Plan (Appendix 4) 5. Development of a longer term Facility Masterplan that will guide future upgrades and development of transit supportive infrastructure. This will include transit priority, circulation routes, pull outs, wayfinding and shelters. 4 The FVX Steering Committee consists of local staff representatives and key stakeholders. 15

19 Appendix 1: Detailed Service Changes Note that all maps are subject to change. Final maps to be available online. SERVICE DESIGN GUIDE (For reference only - final schedule to be determined) Weekdays Saturday Sunday/ Holidays AM peak Midday PM peak Evening Late Night Midday Midday 15 Every second trip 30 Every second trip 15 Every second trip 30 Every second trip 30 Every second terminates terminates terminates terminates trip terminates at N/A at Target at Target at Target at Target Target (does not 60 (does not go to 2 nd and Sumas) (does not go to 2 nd and Sumas) (does not go to 2 nd and Sumas) (does not go to 2 nd and Sumas) go to 2 nd and Sumas) *service levels in bold are changes from current service; (-) is previous service 16

20 ROUTE DESCRIPTION (changes underlined): For service terminating at Target: Eastbound from Highstreet Shopping Centre to Target/Huntingdon via Highstreet Shopping Centre Access Road, Mt. Lehman Road, Sandpiper Drive, Goldfinch Street, Blueridge Drive, Blue Jay Street, Maclure Road, Clearbrook Road, South Fraser Way, Bourquin Crescent, Bourquin Exchange, Bourquin Crescent, George Ferguson Way, Montrose Avenue, McDougall Avenue, McCallum Road, Marshall Road, Vedder Way, Lonzo Road, Sumas Way, McConnell Road to Target. For service terminating at Huntingdon: Eastbound from Highstreet Shopping Centre to Huntingdon via Highstreet Shopping Centre Access Road, Mt. Lehman Road, Sandpiper Drive, Goldfinch Street, Blueridge Drive, Blue Jay Street, Maclure Road, Clearbrook Road, South Fraser Way, Bourquin Crescent, Bourquin Exchange, Bourquin Crescent, George Ferguson Way, Montrose Avenue, McDougall Avenue, McCallum Road, Marshall Road, Vedder Way, Lonzo Road, Sumas Way, 6 Avenue, 2 Avenue, Sumas Way, McConnell Road to Target. Westbound from Target to Highstreet Shopping Centre via Target, Barron s Way, Sumas Way, Lonzo Road, Vedder Way, Marshall Road, McCallum Road, McDougall Avenue, Montrose Avenue, George Ferguson Way, Bourquin Crescent, Bourquin Exchange, Bourquin Crescent, South Fraser Way, Maclure Road, Blue Jay Street, Cardinal Avenue, Highstreet Shopping Centre Access road to Highstreet Shopping Centre. 17

21 SERVICE DESIGN GUIDE (For reference only - final schedule to be determined) Weekdays Saturday Sunday/ Holidays AM peak Midday PM peak Evening Late Night Midday Midday Adjust Adjust Adjust Adjust 30 schedule schedule schedule schedule Adjust schedule to connect to connect to connect to connect N/A to connect with with FVX with FVX with FVX with FVX FVX at McCallum at at at at 60 McCallum McCallum McCallum McCallum *service levels in bold are changes from current service; (-) is previous service ROUTE DESCRIPTION (changes underlined): Eastbound from Peardonville and South Fraser to UFV via regular route. Westbound from UFV to Peardonville and South Fraser via regular route. December 2014

22 SERVICE DESIGN GUIDE (For reference only - final schedule to be determined) Weekdays Saturday Sunday/ Holidays AM peak Midday PM peak Evening Late Night Midday Midday Discontinue the following SB trips routing to Matsqui Village: 7:17, 7:47, 8:52. Discontinue the following NB No change trips routing to Matsqui No change No change Village: 7:50, 8:20, 8:45, 9:35. Service at these times will remain on Abbotsford- Mission Hwy *service levels in bold are changes from current service; (-) is previous service 19

23 ROUTE DESCRIPTION (changes underlined): Northbound to Mission Downtown Exchange from Bourquin Exchange via Bourquin Crescent, George Ferguson Way, Gladys Avenue, Abbotsford-Mission Highway (to Matsqui via Harris Road, Riverside Street, Abbotsford-Mission Highway), London Avenue, Junction Mall, London Avenue, Abbotsford-Mission Highway, Lougheed Highway, Horne Street, 2 Avenue to Downtown Mission. *Express routing bypasses Junction Mall and Lougheed Highway via Horne Street, Glasgow Avenue, 1 Avenue. Southbound to Bourquin Exchange from Mission Downtown via 2 nd Avenue, Welton Street, Lougheed Highway, Abbotsford-Mission Highway, London Avenue, Junction Mall, London Avenue, Abbotsford-Mission Highway (to Matsqui via Riverside Street, Harris Road), Gladys Avenue, George Ferguson Way, Bourquin Crescent to Bourquin Exchange *Express routing bypasses Junction Mall via Glasgow Avenue, Horne Street December 2014

24 SERVICE DESIGN GUIDE (For reference only - final schedule to be determined) Weekdays Saturday Sunday AM peak Midday PM peak Evening Late Night Midday Midday N/A *service levels in bold are changes from current service; (-) is previous service ROUTE DESCRIPTION (changes underlined): Loop service from Mission Downtown Exchange Bay A via 2 nd Avenue, Welton Street, Lougheed Highway, Horne Street, 1 st Avenue, Lougheed Highway, Hurd Street, 7 th Avenue, Cedar Street, 14 th Avenue, Hurd Street, Holiday Avenue, Wren Street, Shopping Mall Access Road, Lougheed Highway, Horne Street, 2 Avenue to Downtown Mission Exchange. Redesign schedule to have timing points at Downtown Mission, West Coast Express, Mission Hills Mall, Mission Memorial Hospital, 7 th and Cedar, Hurd and 14 th, Riverside at Superstore, Mission Hills Mall, West Coast Express, Downtown Mission. 21

25 SERVICE DESIGN GUIDE (For reference only - final schedule to be determined) December 2014 Weekdays Saturday Sunday AM peak Midday PM peak Evening Late Night Midday Midday N/A *service levels in bold are changes from current service; (-) is previous service ROUTE DESCRIPTION (changes underlined): Loop service from Mission Downtown Exchange Bay A via 2 nd Avenue, Welton Street, Lougheed Highway, Horne Street, 2 nd Avenue, Murray Street, 7 th Avenue, Grand Street, Hyde Street, Best Avenue, Cade Barr Street, Cherry Avenue, Cedar Street, Egglestone Avenue, Fennell Avenue, Cherry Avenue, Cedar Street, Cedar Valley Connector, Lougheed Highway, Horne Street, 2 nd Avenue to Downtown Mission Exchange. Redesign the schedule to have timing points at Downtown Mission, West Coast Express, Leisure Centre, Cherry and Cade Barr, Cedar and Egglestone, 7 th and Cedar, Mission Hills Mall, West Coast Express, Downtown Mission.

26 SERVICE DESIGN GUIDE (For reference only - final schedule to be determined) Weekdays Saturday Sunday AM peak Midday PM peak Evening Late Night Midday Midday N/A *service levels in bold are changes from current service; (-) is previous service ROUTE DESCRIPTION (changes underlined): Loop service from Mission Downtown Exchange via 2 nd Avenue, Welton Street, Lougheed Highway, Horne Street, 3 rd Avenue, Stave Lake Street, 11 th Avenue, Horne Street, Cade Barr Street, Cherry Avenue, Harms Street, Dewdney Trunk Road, Stave Lake Street, Best Avenue, Cade Barr Street, Horne Street, 11 th Avenue, Stave Lake Street, 7 th Avenue, James Street, Lougheed Highway, Horne Street, 2 nd Avenue to Downtown Mission Exchange. Redesign the schedule to have timing points at Downtown Mission, West Coast Express, Heritage park Centre to City Hall, Cade Barr and Best (outbound), Dewdney Trunk and Stave Lake, Cade Barr and Best (inbound), Heritage Park Centre to Mission, West Coast Express, Downtown Mission, 23

27 SERVICE DESIGN GUIDE (For reference only - final schedule to be determined) Weekdays Saturday Sunday AM peak Midday PM peak Evening Late Night Evening Midday N/A N/A N/A 60 N/A *service levels in bold are changes from current service; (-) is previous service ROUTE DESCRIPTION (changes underlined): Counter-clockwise loop service from Mission Downtown Exchange via 2 nd Avenue, Welton Street, Lougheed Highway, Horne Street, 3 rd Avenue, Stave Lake Street, 11 th Avenue, Horne Street, Cade Barr Street, Best Avenue, Stave Lake Street, Dewdney Trunk Street, Harms Street, Cheery Avenue, Cedar Street, Best Avenue, Hyde Street, 7 th Avenue, Stave Lake Street, 3 rd Avenue, Horne Street, 2 nd Avenue to Mission Downtown Exchange. Redesign the schedule to only have timing points at Downtown Mission, West Coast Express, Heritage Park Centre, Cherry and Cade Barr and Downtown Mission. Service also now extends to Riverside Training Centre on all trips. December 2014

28 All Chilliwack and Agassiz Service SERVICE DESIGN GUIDE (For reference only - final schedule to be determined) Weekdays AM peak Midday PM peak Adjust Adjust Adjust schedule to schedule to schedule to connect connect connect with FVX with FVX with FVX Evening Adjust schedule to connect with FVX Saturday Sunday/ Holidays Late Night Midday Midday N/A Adjust schedule to connect with FVX *service levels in bold are changes from current service; (-) is previous service N/A 25

29 SERVICE DESIGN GUIDE (For reference only - final schedule to be determined) Weekdays Saturday Sunday/ Holidays AM peak Midday PM peak Evening Late Night Midday Midday N/A 120 N/A *service levels in bold are changes from current service; (-) is previous service December 2014 *Schedule is still subject to change

30 ROUTE DESCRIPTION: Westbound from Downtown Chilliwack to Carvolth Exchange via Bay A on Spadina Avenue, 1 st Avenue, Yale Road, Vedder Road, Luckakuck Way, Topaz Drive, Knight Road, Evans Road, Yale Road, Lickman Road, Highway 1 Entrance, Highway 1, McCallum Road Exit, McCallum Road, King Connector, Park & Ride, McCallum Road, Highway 1 Entrance, Highway 1, Fraser Highway, Blue Jay Street, Cardinal Avenue, Highstreet Shopping Centre Access Road, Highway 1 Entrance, Highway 1, 200 th Street Exit, 200 th Street, 88 th Avenue East, 202 nd Street to Carvolth Exchange Bay 12. Eastbound from Carvolth Exchange to Downtown Chilliwack via Bay 12 at Carvolth Exchange, 202 nd Street, 86 th Avenue, 201 st Street, 88 th Avenue West, Highway 1 Entrance, Highway 1, Fraser Highway Exit, Fraser Highway, Blue Jay Street, Cardinal Avenue, Highstreet Shopping Centre Access Road, Mt. Lehman Road, Fraser Highway, Highway 1 Entrance, Highway 1, McCallum Road Exit, McCallum Road, King Connector, King Road, McCallum Road, Highway 1 Entrance, Highway 1, Lickman Road Exit, Lickman Road, Yale Road, Evans Road, Knight Road, Topaz Drive, Luckakuck Way, Vedder Road, Yale Road, Spadina Avenue to Bay A. 27

31 Appendix 2 Short-Term Exchanges and Stop Locations

32

33 Highstreet 55 FVX 2 Bluejay-Huntingdon

34 McCallum 55 FVX 3 Clearbrook-UFV 2. New Bus Stop Local Service (3, 12) 1. Bus Stop FVX Service (both directions) 5. Bus Stop Maintained Additional safety measures to be installed to prevent unsafe crossings Relocated Bus Stop to immediately farside McCallum Road Local Service (3, 12) Existing Bus Stop Local Service (3, 12)

35 Lickman Park and Ride FVX Eastbound FVX Westbound FVX Bus Stop

36 Luckakuck Way & Malls FVX 1 Vedder FVX Bus Stops

37 D 1 Vedder (SB) 1 Vedder (NB) 3 Chilliwack C 2 Evans 7 Broadway B A 11 Agassiz-Harrison 55 FVX Downtown Chilliwack 55 FVX

38 Downtown Mission Exchange 31 Abbotsford-Mission Connector 32 West Heights A B 33 Cedar Valley 34 East Side 35 Hatzic 39 Shopper Shuttle 40 East Mission Night WCE 31 Abbotsford-Mission Connector 32 West Heights 33 Cedar Valley 34 East Side 35 Hatzic 40 East Mission Night

39 Appendix 3 Medium to Long-Term Exchanges and Stop Locations

40 Carvolth Exchange Medium to Long Term (Improved entrance/exit on Hwy) 55 FVX

41 Highstreet Long Term (dependent on future development of site north of Highstreet Mall) 55 FVX Future core service 1. Bus Stop FVX Pick-up (both directions) Local service (2) Bus Stop Local service (2)

42 McCallum 55 FVX Core Service Abbotsford-Mission Connector Improved pedestrian amenities 1 4

43 Whatcom Long Term 55 FVX

44 Lickman Park & Ride Long Term FVX FVX Future Bus Stop Includes improved pedestrian infrastructure on overpass to allow access to Park & Ride.

45 UFV Chilliwack Long Term Some FVX service possibly extended to the campus