ROUTE EVALUATION ROUTE 21 Denton County Transportation Authority

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1 ROUTE 21 SERVICE DESIGN Route 21 operates between the Walmart on Main Street and Vista Ridge Mall, primarily along Old Orchard Lane, Bellaire Boulevard, Southwest Parkway, Corporate Drive, Lakepointe Drive, and Hebron Parkway (see Figure 2). Other key destinations served by the route include Target, Hebron Station (A-train), the DCTA Corporate Offices, and several multi-family housing complexes. ALIGNMENT/SERVICE PATTERNS Route 21 operates along a consistent service pattern throughout the service day. From Walmart, buses travel west on College Street before turning south onto Old Orchard Lane. The route continues southeast primarily along Bellaire Boulevard and Southwest Parkway before turning north to the intersection of Watersridge Drive and Bennett Lane. From there, buses continue south primarily along Lakepointe Drive to Hebron Station. The route then continues west to the Vista Ridge Mall terminus. Return trips following the same alignment, but in reverse. SYSTEM INTERACTION AND TRANSFER OPPORTUNITIES Route 21 provides transfer opportunities to both of the other Lewisville Connect bus routes, as well as the A-train, Connect RSVP, and the NCTC Shuttle (see Figure 1). Figure 1 Transfer Opportunities TRANSFER TO LOCATION A-train Route 22 Route 23 Connect RSVP NCTC Shuttle Hebron Station Walmart (Main St) Vista Ridge Mall Southwest Parkway (Btw Route 121 and Corporate Dr) Walmart (Main St) Vista Ridge Mall Southwest Route 121 Walmart (Main St) Walmart (Main St) Nelson\Nygaard Consulting Associates, Inc. 1

2 Figure 2 Route Map Note: Map has been rotated and does not point north Source: DCTA Maps and Schedules Nelson\Nygaard Consulting Associates, Inc. 2

3 SERVICE SCHEDULE Route 21 operates Monday through Friday, running every 42 minutes from 5:35 am to 7:45 pm. Saturday service operates from 9:15 am to 5:39 pm with a frequency of 84 minutes (see Figure 3). Figure 3 Schedule Statistics SERVICE DAY SPAN OF SERVICE FREQUENCY (MIN) DAILY TRIPS (Northbound/Southbound) Monday-Friday 5:35 AM 7:45 PM 42 21/21 Saturday 9:15 AM 5:39 PM 84 7/7 Sunday Source: DCTA Maps and Schedules RIDERSHIP On average, Route 21 carries 196 passengers on weekdays, or 4.7 passengers per trip. This is 3.6% higher than the Lewisville Connect Bus system average for weekday riders per trip (see Figure 4). Saturday ridership per trip is lower than the rest of the week, and 15.9% lower than the Saturday average for all routes (see Figures 5-8). Figure 4 Ridership Statistics SERVICE DAY TYPICAL DAILY RIDERSHIP TRIPS AVERAGE RIDERSHIP PER TRIP SYSTEM AVERAGE RIDERSHIP PER TRIP Weekday Saturday Figure 5 Weekday Ridership by Route System Average (not including Connect RSVP) = Route 21 Route 23 Route 22 Connect RSVP 9 Nelson\Nygaard Consulting Associates, Inc. 3

4 Figure 6 Weekday Ridership per Trip by Route 1. System Average = Route 21 Route 23 Route 22 Note: Ridership per Trip is not available for Connect RSVP Figure 7 Saturday Ridership by Route 25 2 System Average = Route 23 Route 22 Route 21 Figure 8 Saturday Ridership per Trip by Route 1. System Average = Route 23 Route 22 Route 21 Nelson\Nygaard Consulting Associates, Inc. 4

5 RIDERSHIP BY STOP The heaviest boarding and alighting activity for Route 21 occurs at Hebron Station, Vista Ridge Mall, and Walmart. All other stops have fewer than 15 boardings or alightings per weekday (see Figures 9-12). Saturday ridership follows a similar pattern to weekday ridership, but with lower overall volumes (see Figure 15-18). RIDERSHIP BY TRIP On weekdays, Route 21 has pronounced ridership peaks during traditional morning and afternoon commuting times, as well as a mid-day peak. This suggests that the route is likely being used for job access and for connections to regional colleges and universities, as mid-day peaks are often attributed to students who split their day between work and school (see Figures 13 and 14). Ridership drops off significantly after 5 pm for southbound trips and after 6 pm for northbound trips. No weekday trips have maximum loads exceeding 15 passengers, thus indicating that overcrowding is not an issue on Route 21. On Saturdays, ridership per trip is generally lighter than on weekdays, and no trips exceed 15 passengers on board at one time (see Figures 19 and 2). Maximum loads on some trips exceed total boardings for the trip. This can occur when passengers board a bus at the most convenient stop in one direction, knowing that it will soon reverse directions at the end of the line. Thus, there may already be passengers on a vehicle at the start of a route, resulting in a higher maximum load than the total number of boardings for a trip. Nelson\Nygaard Consulting Associates, Inc. 5

6 Figure 9 Weekday Northbound Daily Ridership by Stop Map Nelson\Nygaard Consulting Associates, Inc. 6

7 Figure 1 Weekday Southbound Daily Ridership by Stop Map Nelson\Nygaard Consulting Associates, Inc. 7

8 Figure 11 Weekday Northbound Ridership by Stop Chart Boardings and Alightings Boardings Alightings Load Vista Ridge Mall/ Gate 6 EB Round I-35 EB Lakeside EB 826 EB Edgewater Hebron Station WB Crescent Cove NB Hebron WB Lakeway NB Lakepointe NB Waste Management EB Lakeway NB Waters North Texas Kidney Disease NB Waters Responsive Education WB Lakeway SB Bennett SB Motel 6 NB Corporate WB Honda WB 121 (east side) WB 121 (west side) NB Country Ridge NB Elam WB Southwest WB Timberbrook WB Catalina WB Valley WB Old Orchard NB Old Bellaire NB Old Springwood NB Old Carnation NB Old Main NB Old Beechwood NB Old Forestglen EB Valley EB Summit Ave NB Civic Circle Load Figure 12 Weekday Southbound Ridership by Stop Chart Boardings and Alightings Boardings Alightings Load NB Civic Circle WB Summit Ave WB Valley SB Old Forestglen SB Old Beechwood SB Old Main SB Old Carnation SB Old Springwood SB Old Bellaire EB Old Orchard EB Valley EB Catalina EB Timberbrook EB Southwest SB Cody SB Ivan EB 121 (west side) EB 121 Business (east side) EB Honda SB Corporate NB Corporate NB Motel 6 NB Bennett SB Lakeway Bennett Ln SB Waters Responsive Educational SB Waters Ridge North Texas Kidney SB Waters Ridge E Corporate Dr SB Waste Management SB Lakeway SB Waters Ridge (Target) EB Hebron 85 Hebron Station WB Tuscany Apartments WB Hebron Vista Ridge Mall/ Gate Load Nelson\Nygaard Consulting Associates, Inc. 8

9 Figure 13 Weekday Northbound Ridership by Trip 2 Boardings Max Load : AM 6: AM 7: AM 8: AM 9: AM 1: AM 11: AM 12: PM 1: PM 2: PM 3: PM 4: PM 5: PM 6: PM 7: PM 8: PM 9: PM 1: PM 11: PM Figure 14 Weekday Southbound Ridership by Trip 2 Boardings Max Load : AM 6: AM 7: AM 8: AM 9: AM 1: AM 11: AM 12: PM 1: PM 2: PM 3: PM 4: PM 5: PM 6: PM 7: PM 8: PM 9: PM 1: PM 11: PM Nelson\Nygaard Consulting Associates, Inc. 9

10 Figure 15 Saturday Northbound Daily Ridership by Stop Map Nelson\Nygaard Consulting Associates, Inc. 1

11 Figure 16 Saturday Southbound Daily Ridership by Stop Map Nelson\Nygaard Consulting Associates, Inc. 11

12 Figure 17 Saturday Northbound Ridership by Stop Chart Boardings and Alightings Boardings Alightings Load Vista Ridge Mall/ Gate 6 EB Round I-35 EB Lakeside EB 826 EB Edgewater Hebron Station WB Crescent Cove NB Hebron WB Lakeway NB Lakepointe NB Waste Management EB Lakeway NB Waters North Texas Kidney Disease NB Waters Responsive Education WB Lakeway SB Bennett SB Motel 6 NB Corporate WB Honda WB 121 (east side) WB 121 (west side) NB Country Ridge NB Elam WB Southwest WB Timberbrook WB Catalina WB Valley WB Old Orchard NB Old Bellaire NB Old Springwood NB Old Carnation NB Old Main NB Old Beechwood NB Old Forestglen EB Valley EB Summit Ave NB Civic Circle Load Figure 18 Saturday Southbound Ridership by Stop Chart Boardings and Alightings Boardings Alightings Load NB Civic Circle WB Summit Ave WB Valley SB Old Forestglen SB Old Beechwood SB Old Main SB Old Carnation SB Old Springwood SB Old Bellaire EB Old Orchard EB Valley EB Catalina EB Timberbrook EB Southwest SB Cody SB Ivan EB 121 (west side) EB 121 Business (east side) EB Honda SB Corporate NB Corporate NB Motel 6 NB Bennett SB Lakeway Bennett Ln SB Waters Responsive Educational SB Waters Ridge North Texas Kidney SB Waters Ridge E Corporate Dr SB Waste Management SB Lakeway SB Waters Ridge (Target) EB Hebron 85 Hebron Station WB Tuscany Apartments WB Hebron Vista Ridge Mall/ Gate Load Nelson\Nygaard Consulting Associates, Inc. 12

13 Figure 19 Saturday Northbound Ridership by Trip 2 Boardings Max Load : AM 6: AM 7: AM 8: AM 9: AM 1: AM 11: AM 12: PM 1: PM 2: PM 3: PM 4: PM 5: PM 6: PM 7: PM 8: PM 9: PM 1: PM 11: PM Figure 2 Saturday Southbound Ridership by Trip 2 Boardings Max Load : AM 6: AM 7: AM 8: AM 9: AM 1: AM 11: AM 12: PM 1: PM 2: PM 3: PM 4: PM 5: PM 6: PM 7: PM 8: PM 9: PM 1: PM 11: PM Nelson\Nygaard Consulting Associates, Inc. 13

14 SERVICE PRODUCTIVITY Route 21 carries 6.7 passengers per service hour on weekdays, which exceeds the system average by nearly 12% (see Figures 21 and 22). On Saturdays, the route has below-average service productivity, at 5.3 passengers per service hour (see Figures 21 and 23). Figure 21 Service Productivity SERVICE DAY TYPICAL DAILY RIDERSHIP SERVICE HOURS AVERAGE PASSENGERS PER HOUR SYSTEM AVERAGE PASSENGERS PER HOUR Weekday Saturday Figure 22 Weekday Ridership per Service Hour by Route System Average (not including Connect RSVP) = Route 21 Route 23 Route 22 Connect RSVP Figure 23 Saturday Ridership per Service Hour by Route System Average = Route 22 Route 23 Route 21 ON-TIME PERFORMANCE During the survey period, fewer than 6% of Route 21 time points were served on-time (see Figure 24). Low weekday service reliability is primarily caused by early arrivals, especially on southbound trips. Buses are considered early when they depart a time point before their Nelson\Nygaard Consulting Associates, Inc. 14

15 scheduled departure time. Buses are considered late when they arrive at a time point more than five minutes behind schedule. Poor service reliability on Saturdays is almost exclusively caused by early arrivals. However, almost all early arrivals are within two minutes of schedule. Figure 24 On-Time Performance PERFORMANCE MEASURE Weekday Saturday On-Time Performance (%) 55.6% 59.5% Early (%) 31.1% 4.5% Late (%) 11.3%.% POTENTIAL SERVICE IMPROVEMENT OPTIONS Opportunities to strengthen Route 21 are listed below. Some suggestions may be contradictory, as there is usually more than one approach to improving a route. Operate Service at Consistent, Easy-to-Remember Intervals. The current 42- minute service frequency of Route 21 is neither frequent enough to be convenient, nor regular enough to be easy to remember. DCTA could consider clock-face headways for Route 21 (i.e. service every 3 or 6 minutes) to improve the over-all user experience. Adjust Schedules to Match Variable Demand. Weekday ridership demand on Route 21 fluctuates throughout the service day. To ensure the highest possible service productivity, DCTA could offer higher service frequency during peak periods and lower frequency in the off-peak. For example, Route 21 service could operate every 3 minutes in the morning and afternoon peaks, and hourly at all other times. Coordinate Schedule with A-train. A significant portion of weekday riders appear to use Route 21 as a feeder service to and from the A-train. Route 21 schedules, however, are not coordinated with A-train arrivals and departures. As a result, passengers transferring between the two services often wait as much as 2 minutes at Hebron Station. This transfer penalty increases total travel time and decreases the likelihood that riders will use the services in combination. Given the irregular schedule of the A-train, coordination is difficult. If possible, a review of the A-train schedule should be considered as well. Streamline Route in the Vicinity of Corporate Drive. Very few boardings or alightings occur in the industrial parks north and south of Corporate Drive. Streamlining Route 21 to operate along Corporate Drive from Lakepointe Drive to Southwest Parkway could shorten the route and reduce out-of-direction travel for many passengers. Designate Hebron Station as the Southern Terminus for Route 21. Given the sharp change in direction that Route 21 takes after serving Hebron Station, it would be appropriate to designate the A-train station as the end of the line for Route 21, and the start of the line for Route 22 and/or Route 23. This change could also help improve ontime performance if lay-over time is built into the schedule at Hebron Station, ensuring that buses are on-schedule when they depart the station to start their next trip. Nelson\Nygaard Consulting Associates, Inc. 15

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