CITY OF THUNDER BAY MUNICIPAL SERVICES

Transcription

1 CITY OF THUNDER BAY MUNICIPAL SERVICES General Information, Office of the City Clerk: After Hours General Information (24/7): TDD Only: Online: thunderbay.ca Mail can be directed to: City Hall PO Box 800 Thunder Bay, ON P7C 5K4 FREQUENTLY CALLED CITY NUMBERS For Infrastructure & Operations Inquiries: (City roads, snow, waste management, traffic signals, street lighting, street sign maintenance, trees, sewer and water) ANIMAL SERVICES AUDITORIUM BUS PASSES-INFORMATION BY-LAW ENFORCEMENT CHILD CARE CENTRES (Municipally operated) CITY INFORMATION ECONOMIC DEVELOPMENT FIRE ALARMS HYDRO POWER OUTAGES & EMERGENCY LANDFILL SITE HOTLINE LIBRARIES Thunder Bay Public Library LICENCES Business Lottery/Bingo Cat and Dog Marriage MAPPING MEALS ON WHEELS PARKING AUTHORITY PARKS DIVISION

2 PERMITS Building-Plumbing Fire PROPERTY STANDARDS PROVINCIAL LAND TAX/IMPÔT FONCIER PROVINCIAL Or RECREATION & CULTURE DIVISION RECREATION PROGRAM REGISTRATION (625-TIME) RECYCLING SHELTER HOUSE TAX OFFICE TBAYTEL Customer Care & Technical Support Toll Free TOURISM TRANSIT INFORMATION LINE TREES ON BOULEVARD WASTE COLLECTION WATER BILLING WATER METER READING PHONE IN

3 A ABORIGINAL LIAISON Office of the City Clerk 500 Donald St E ACCESSIBILITY Municipal Accessibility Specialist AMBULANCE EMERGENCY ONLY AMBULANCE ADMINISTRATION SEE Emergency Medical Services ANIMAL SERVICES CENTRE Pet Locator Line (Recordings of Stray & Adoptive Animals) Fax ARCHIVES AND RECORDS/ FREEDOM OF INFORMATION City of Thunder Bay Archives City Archivist ARENAS & STADIA Fort William Gardens Indoor Arenas, Ice Rentals Outdoor Rinks SEE Parks Skating Program Registration Supervisor (Arenas) Current River Arena 425 Grenville Ave Delaney Arena 300 Legion Track Dr Fort William Gardens 901 Miles St E Supervisor Grandview Gardens 300 Madeline St Neebing Memorial Gardens 1751 Bowlker Rd Port Arthur Arena 420 Lisgar St Thunder Bay Tournament Centre 2050 Mountain Rd

4 B BINGO SEE Lotteries BUDGETS SEE Corporate Services & Long Term Care, Financial Services Division BUILDING SEE Development & Emergency Services, Building Services Division BUSINESS DEVELOPMENT SEE Economic Development BY-LAW ENFORCEMENT SEE Development & Emergency Services, Licensing & Enforcement Division C CAMPING Campgrounds (Seasonal June-September) Chippewa Park Campground Trowbridge Falls Campground CANADA GAMES COMPLEX General Information Program Registration TIME Or Court Bookings Web: CASHIERS Revenue Division - Cashiers Civic Centre CEMETERIES Mountain View & St Patrick's Cemeteries CHILD CARE General Inquiries & Applications for Child Care Fax Child Care Centres (Municipally operated) Algoma Child Care 58 Algoma St N Grace Remus Child Care 750 Tungsten St Woodcrest Child Care 867 Woodcrest Road Ogden Child Care 4

5 600 McKenzie St CITY CLERK Office of the City Clerk Fax City Clerk and Police Services Board Secretary Deputy City Clerk Aboriginal Liaison By-laws City Archivist Commissioner of Oaths Marriages (Licences & Ceremonies) Freedom of Information Lottery & Bingo Licenses Fax CITY COUNCIL Mayor Keith Hobbs Councillors: Iain Angus - At Large Shelby Ch ng Northwood Ward Andrew Foulds - Current River Ward Trevor Giertuga - McIntyre Ward Larry Hebert - At Large Rebecca Johnson - At Large Brian McKinnon - Red River Ward Paul Pugh - McKellar Ward Frank Pullia At Large Aldo Ruberto - At Large Linda Rydholm - Neebing Ward Joe Virdiramo - Westfort Ward General Inquiries CITY MANAGER'S OFFICE Corporate Strategic Services Director Office of the City Clerk City Clerk CITY SOLICITOR & CORPORATE City Solicitor Human Resources & Corporate Safety Director General Inquiries COMMISSIONER OF OATHS Office of the City Clerk

6 COMMUNITY AUDITORIUM 1 Paul Shaffer Dr P7B 6C7 Tickets General Inquiries Web: COMMUNITY CENTRES Recreation & Culture Division 111 Syndicate Ave S Victoriaville Civic Centre Current River Community Centre PO Box Dewe Ave Jumbo Gardens Community Centre 330 Toivo St North End Community Centre 954 Huron Ave North McIntyre Community Centre 2051 Government Rd Oliver Road Community Centre 563 Oliver Rd South Neebing Community Centre 1841 Mountain Rd Vale Community Centre 420 Vale Ave Vickers Heights Community Centre 1695 Broadway Ave Volunteer Pool Community Centre 180 Martha St West Arthur Community Centre 1914 Arthur St W West Thunder Community Centre 915 Edward St S COMMUNITY SERVICES DEPARTMENT General Information Central Support Services Division General Information CONSERVATORY Centennial Botanical Conservatory 1601 Dease St CORPORATE SERVICES & LONG TERM CARE Accounts Payable Fax Budget

7 Revenue Division Court Services General Inquiries Fax Cashiers General Accounts Receivable Tax Billing & Collection Water Billing and Collection Hr Water Reading Phone-in Provincial Land Tax/Impôt foncier Provincial Or CORPORATE STRATEGIC SERVICES Director Fax Corporate Communications Supervisor Crime Prevention Coordinator Drug Strategy Coordinator COURTS Court Services 101 Syndicate Ave S Fax Provincial Offences Court 101 Syndicate Ave S Municipal Prosecutor 101 Syndicate Ave N Suite 408 (Chapples Building) Municipal Prosecutor D DEVELOPMENT & EMERGENCY SERVICES Development & Emergency Services Department 111 Syndicate Ave S Victoriaville Civic Centre Mark Smith-General Manager Fax Building Services Division Building, Plumbing, Pool, Fence Permits & Demolition, General Inquiries Building Inspections Thunder Bay North Thunder Bay South Large Projects

8 Plumbing Inspections Thunder Bay North Thunder Bay South Backflow Prevention Officer Emergency Services SEE Emergency Medical Services, SEE Fire, SEE Police Licensing & Enforcement Division James Coady-Manager Fax Business Licences, By-law Enforcement, Property Standards Complaints, Sign Permits Committee of Adjustment, Minor Variance, Consent To Sever Secretary-Treasurer Assistant Secretary-Treasurer Fax Parking Authority Supervisor General Inquiries Fax Planning Division Planning & Land Use, Zoning, Official Plan, Subdivision Fax Policy Development Fax Mapping Realty Services Division City Land Sales & General Inquiries Fax E ECONOMIC DEVELOPMENT Thunder Bay Community Economic Development Commission (CEDC) Suite Cumberland St N Economic Development Inquiries Thunder Bay & District Entrepreneur 8

9 Centre Inquiries Toll Free Fax Web: EMERGENCY MEDICAL SERVICES Superior North Emergency Medical Services District Headquarters/ North Station 105 Junot Ave S Web: Deputy Chief Professional Standards Professional Standards Support Person Superior North EMS City Operations 105 Junot Avenue S Deputy Chief Superintendent Superior North EMS District Operations P O Box 937 Nipigon, ON Deputy Chief Superintendent Greenstone Cluster Geraldton Station Longlac Station Nakina Station Superintendent Northshore Cluster Manitouwadge Station Marathon Station Schreiber Station Terrace Bay Station Superintendent Nipigon Cluster Beardmore Station Nipigon Station Red Rock Station Superintendent, Western Cluster Armstrong Station Conmee Station Shuniah Station Upsala Station EMPLOYMENT SEE Human Resources & Corporate Safety ENGINEERING Driveway permits, heavy load restrictions Engineering Division 111 Syndicate Ave S Victoriaville Civic Centre General Inquiries

10 Project Engineers Fax Traffic & Parking Engineering Driveway Applications ENVIRONMENT Environment Division 111 Syndicate Ave S Victoriaville Civic Centre General Inquiries F Sewer and Water Connections Sewer Use Control Spills Reporting Sewer & Water Maintenance-Sewer Backup EarthCare Sustainability Coordinator Water Pollution Control Plant 901 Atlantic Ave Fax Water Treatment Plant RR13 Bare Point Rd Fax Landfill Site Hotline Fax Supervisor FACILITIES SERVICES SEE Community Services Department FLEET SERVICES SEE Community Services Department FINANCE SEE Corporate Services & Long Term Care FIRE EMERGENCY ONLY Thunder Bay Fire Rescue Administration 330 Vickers St N Fax Fire Chief Deputy Fire Chief Or Division Chief Administration/Emergency Management Coordinator Training Division Division Chief Captain Prevention/Investigations

11 Division Chief Captain Inspector-North Inspector-South The Arson Prevention Program for Children Fire Dispatch 1200 Balmoral St Fire Permits-available at all stations and online at Fire Stations Station Vickers St N Platoon Chief Station 2 20 Junot Ave N Station 3 60 Water St S Mechanical Division Station Churchill Dr W Station Hodder Ave Station Frederica St W Station th Side Rd Station Government Rd FREEDOM OF INFORMATION & PRIVACY Office of the City Clerk City Archives 235 Vickers St N G GARBAGE SEE Infrastructure & Operations GOLF COURSES Golf Program Registration Seasonal Golf Courses Chapples Golf Course Strathcona Golf Course

12 H HEALTH CARE RECRUITMENT & RETENTION SEE Recreation & Culture HEALTH UNIT Thunder Bay District Health Unit 999 Balmoral St P7B 6E Fax Web: HOMES FOR THE AGED See Long Term Care HOUSING SEE Provincial Pages - District of Thunder Bay Social Services Administration Board HUMAN RESOURCES & CORPORATE SAFETY Human Resources Division 141 May St S City Job Hot Line Recruitment Inquiries Fax TTY (Teletypewriter) Web: HYDRO Thunder Bay Hydro I General Inquiries & Scheduling Services Power Outages and Electrical Emergencies (24 Hours) Web: ICE RINKS SEE Arenas & Stadia (indoor) SEE Parks (outdoor) INFRASTRUCTURE & OPERATIONS Inquiries-Customer Service Calls, Roads, Sewer & Water, Trees, Traffic & Street Lighting, Traffic & Street Name Signs, Waste Management (Garbage, Recycling, Landfill, Waste Collection) Landfill & Recycling Hotline

13 L LAND MANAGEMENT SEE Development & Emergency Services, Realty Services Division LANDFILL SITE SEE Infrastructure & Operations LEGAL AND RISK MANAGEMENT SERVICES City Solicitor & Corporate Counsel Corporate Risk Manager Fax LIBRARIES Thunder Bay Public Library Web/Online Catalogue: Waverley Resource Library 285 Red River Rd P7B 1A Fax Administration Brodie Resource Library 216 Brodie St S P7E 1C County Park Branch Library 1020 Dawson Rd County Fair Mall P7B 1K Mary J L Black Branch Library 901 Edward St S P7E 6R LICENSING & ENFORCEMENT SEE Development & Emergency Services, Licensing & Enforcement Division LONG TERM CARE Pioneer Ridge 750 Tungsten St Lee Mesic-Administrator Support Services for Seniors Meals on Wheels Meals on Wheels Supervisor Meals on Wheels North Office Jasper Place LOTTERIES Lottery & Bingo Licenses Fax M MARINA 13

14 Prince Arthur's Landing Marina (Seasonal) Marina (General Inquiries) Marina Park MARRIAGE Licences and Civil Marriages MAYOR Mayor's Office Fax MUNICIPAL ACCESSIBILITY SPECIALIST N O OLDER ADULT CENTRES Supervisor, Older Adults Thunder Bay 55 Plus Centre 700 River St P7A 3S Program Registration TIME Or Volunteer Program Support Services (Friendly Visiting- Telephone Assurance) OUTDOOR RINKS SEE Parks P PARKING Parking Authority Victoriaville Civic Centre 111 Syndicate Ave S Fax Supervisor Senior Parking Services Clerk Ticket Clerk Monthly Parking Information PARKS Inquiries-parks, sport fields, playground equipment, recreation trails, picnics, grass cutting, marina Parks & Open Spaces Section General Inquiries

15 Campgrounds (Seasonal May- September) Chippewa Park Campground Trowbridge Falls Campground Cemeteries Conservatory 1601 Dease St Outdoor Rinks PLANNING SEE Development & Emergency Services, Planning Division POLICE EMERGENCY ONLY Thunder Bay Police Service (Non-Emergency Numbers) 1200 Balmoral St P7B 5Z Criminal Investigation Branch Central Records Complaints Against Police Court Office (ext 6666) Crime Stoppers (623-TIPS) Or Firearms Officer Freedom of Information Office (ext 2011) Human Resources (ext 2054) Property & Stores Support Services Traffic Youth Section Thunder Bay Police Services School Resource Officers PROPERTY ASSESSMENT Assessment Information Municipal Property Assessment Corporation (MPAC) PROPERTY STANDARDS SEE Development & Emergency Services, Licensing & Enforcement Division PROPERTY TAXES SEE Taxes PROVINCIAL LAND TAX/IMPÔT FONCIER PROVINCIAL SEE/VOIR Taxes PURCHASING SEE Supply Management 15

16 Q R REALTY SERVICES SEE Development & Emergency Services, Realty Services Division RECREATION & CULTURE Program Registration TIME Or Web: General Inquiries Arenas & Stadia Children & Youth Neighbourhood Recreation Programs Community Centres Coordinator Cultural Services Events Fitness & Wellness Inclusion Services Playground Program P.R.O. Kids Skating Lessons Summer Camps Swimming SEE Swimming Pools Teens (Youth Move) RECYCLING RINKS SEE Arenas & Stadia (indoor) SEE Parks (outdoor) ROADS City Roads, Bridges, Traffic Signals, Street Lighting, Street Sign Maintenance, Snow Removal, Infrastructure & Operations Traffic Engineering S SCHOOL CROSSING GUARDS School Crossing Guard Supervisor SENIORS SEE Older Adult Centres SEWERS Plugged Catchbasins, Surface 16

17 Flooding, Drainage, Basement Flooding, Sewer Backup Infrastructure & Operations New Sewer & Water Connections Sewer Use Control Water Pollution Control Plant 901 Atlantic Ave Fax SNOW PLOWING SEE Roads SOCIAL SERVICES SEE Provincial Pages - District of Thunder Bay Social Services Administration Board SPILLS REPORTING SEE Environment STREETS & STREET LIGHTS Infrastructure & Operations SUPPLY MANAGEMENT 111 Syndicate Ave S Victoriaville Civic Centre General Inquiries Fax Procurement Inventory Control Printing + Imaging Services Web: SWIMMING POOLS Program Registration TIME Or Canada Games Complex 420 Winnipeg Ave P7B 6B Supervisor-Canada Games Complex-Aquatics Indoor/Seasonal Supervisor-Aquatics & Wellness Sir Winston Churchill Community Pool 130 Churchill Dr W Volunteer Pool 180 Martha St Seasonal Boulevard Lake 400 Lyon Blvd Dease Pool 370 Vickers St N Heath Pool 1251 Heath St Art Widnall Pool 820 Minnesota S

18 T TAXES Revenue Division Municipal Property Tax Inquiries Fax Provincial Land Tax/Impôt foncier Provincial Toll Free/Sans Frais TTY/ATS Toll Free/Sans Frais TBAYTEL 1046 Lithium Dr Web: Customer Care & Technical Support Toll Free Cable Locate ON1Call Security Monitoring Station Toll Free Corporate Security TENNIS Thunder Bay Community Tennis Centre (Seasonal May-September) TOURISM Tourism Thunder Bay Mailing Address: PO Box 800 Thunder Bay, ON P7C 5K4 Manager Office Location 34 Cumberland St N General Inquiries Fax visit@thunderbay.ca Web: Tourist Information Bureaus Terry Fox Centre Toll Free (Visitors) Hwy E (Year Round) Pagoda Centre Corner of Red River Rd & Water St (Seasonal) TRAFFIC SIGNALS 18

19 SEE Streets & Street Lights TRANSIT Transit Services Division Fax Lost & Found Lift+ Specialized Transit Booking Line TTY (Teletypewriter) TREES Inquiries-Boulevard Trees, Maintenance & Care U V VICTORIAVILLE CENTRE Management & Leasing Office Mezzanine Level 600 Victoria Ave E P7C 1A VOLUNTEER OPPORTUNITIES Recreation & Culture Division W WASTE COLLECTION SEE Infrastructure & Operations WATER Infrastructure & Operations Department Water Accounts SEE Water Billing Water Treatment Plant RR13 Bare Point Rd Fax Water Delivery North Water Delivery South WATER BILLING Revenue Division 500 Donald St E 24 Hr Water Reading Phone-in Water Billing Inquiries Fax WATER CONNECTIONS New Sewer & Water Connections X 19

20 Y Z 20