Public Safety, Customer Service & Operations Committee. February 2016

Transcription

1 Public Safety, Customer Service & Operations Committee February 2016

2 Friday, April 1 - Monday, April 4 76,000+ out of town visitors anticipated Houston last hosted in 2011 LOC s (Local Organization Committee) - Transportation key element for success - Houston working to secure a seat in NCAA s rotation every 6 years Coordination with local stakeholders at Harris County, City of Houston & TXDOT Expected Direct Spend for region: $150 to $175 million 2

3 Reese s Final Four Team Practice Semi-Finals Championship Friday; 11 AM Friday; Noon Saturday; 5 & 8 PM Monday; 8 PM 3

4 Fan Fest Music Fest Friday - Monday Friday Sunday Final Four 4-Miler Saturday Final Four Dribble Sunday 4

5 METRORail METRO Bus METROLift Greenlink Airport Shuttle Hotel Shuttle Team Fan Express Shuttle NCAA VIP Shuttle Taxicabs UBER Super Shuttle 5

6 NCAA stage entertainment activities and basketball-related carnival elements along the sidewalks adjacent to selected and approved rail platforms. Effort is being coordinated with METRO and the City of Houston and will not impede ingress/egress to/from platforms or vehicular traffic. 6

7 Safety and Rail Ops have approved NCAA mock ups for rail platform banners as long as key maintenance measures are maintained Select Locations: Fannin South to Preston Stations Marketing will retain sets of windscreen panels at each end of specific platforms for informational messaging 7

8 Utilize the retained windscreen panels at each end of the rail line to post messaging Radio advertising highlighting METRO services to the games and events Social media advertising RideSponsor blasts TMC Rider alerts METRO Website 8

9 4-Day pass based on day pass rate $12 Commemorative Pass with NCAA Final Four graphics 9

10 NCAA Final Four Website & Event Microsite Social Media Event Information Hotline Airport Information Tables Hotel Information Desks NCAA Street Teams Dynamic & Electric Message Signs Direct message links to local partners METRO City of Houston Harris County NRG Park George R. Brown Discovery Green Houston First Downtown District Uptown District NCAA Press Conference (week of) 10

11 Heavy non-game ridership is expected Majority of Final Four ticket holders have hotel accommodations downtown, in the Museum District and TMC areas High use of Red Line Possible impact to Purple and Green Line Heavy impact for rush-hour Monday afternoon 11

12 Operate two-car trains on Red line Saturday & Monday for Pre & Post Games Operate two-car trains on Purple and Green lines as needed Operate normal hours and frequency with extended service hours on Monday 12

13 Rail Bus Shuttle after games (up to 40 vehicles) Post-game: Saturday and Monday Augment rail service with NB rail shuttle bus trips with direct travel from NRG to DTC, Main Street Square and Preston Stations Pre-game: Monday Operate TMC Red Shuttle every 5-minutes from 2 pm to 7 pm TMC customers will be notified to board adjacent to the platforms and METRO staff will be on sight to offer assistance 13

14 Greenlink Green Route and Greenlink Orange Route (Routes modified for street closures around GRB and Discovery Green for Fan Fest and Music Fest events) Hours of Operation: Friday Monday 6:30 am to Midnight Saturday Sunday 9 am to Midnight METROLift - ADA Paratransit Service 14

15 Rail Platforms Rail Operations, Safety, MPD and Ambassadors Specifically identified platforms will be manned by Rail Ops and Systems Safety staff only Extra staffing for off-platform queue at Central Station NRG Platforms and platform area: Rail Operations staffing Rail Shuttle: Bus Supervision and Bus Transportation staffing Platform and Rail Shuttle Bus area: MPD and Systems Safety Platform area: Sales staffing TMC Red Dedicated Bus Supervision 15

16 Friday, Saturday, Sunday, Monday Houston Emergency Center (HEC) Emergency Operation Center (EOC) Joint Information Center (JIC) George R. Brown Forward Command Friday, Saturday, Monday NRG Park Forward Command 16

17 Transtar Emergency Center Operations MPD Safety Facilities Media Customer Care Center 1900 Main MPD Facilities Fannin South Sales Operations Ambassador Coordination Customer Care Center MPD Safety 17

18 Fan Fest and Music Fest attendance unknown at this time Numerous transportation options are paramount to success METRORail service will be impacted heavily on Monday Possible impact to on-time performance 18

19 Showcase Houston METRO as a premier regional transit service provider, offering multiple modes of transportation Showcase Houston METRO s commitment to safety, customer service and customer satisfaction Earn positive recognition for providing service to meet the demands associated with hosting a high profile, mega event 19