COURSE CONTENT M.A. TOURISM AND TRAVEL MANAGEMENT

Transcription

1 COURSE CONTENT M.A. TOURISM AND TRAVEL MANAGEMENT SEMESTER PAPER.NO TITLE OF THE PAPER I I Principles of Tourism II Hospitality Industry III Indian Tourist Panorama IV Tourism Business Cultural heritage of India. (Elective Paper- I) II V Organizational Behaviour VI Customer Relations and Services Management VII Public Relations and Journalism in Tourism VIII Tourism Marketing Human Rights and Tourism. (Elective Paper-II) Extra Disciplinary- I Communicative Skills in French- Paper I Internship Training III IX Front Office Management X Human Resource Management XI Research Methodology Management Information System in Tourism (Elective Paper III) Extra Communicative skills in French-Paper II Disciplinary- II IV XII Air Ticketing and fare construction XIII Eco Tourism Global Tourism 1(Elective IV) Global Tourism-II (Elective-V) Project Plus Viva Voce

2 M.A. TOURISM AND TRAVEL MANAGEMENT CHOICE BASED CREDIT SYSTEM SEMESTER I PAPER - I PRINCIPLES OF TOURISM UNIT I : Fundamentals and practices-components of Tourism-Definition-Types of Tourism- Scope of Tourism-History of travel-travel Motivation-Evolution of Demand-Basic Travel motivators-measuring the Tourism Phenomena-Travel Staistics-Category of statistics. UNIT-II: Tourism planning-co-ordination in planning- planning process- assessment of Demand and supply-establishing objectives-territorial Planning- Human Resource planning- Financial planning-monitoring Time factors-tourism Marketing and Promotion. UNIT-III : Tourism promotion-advertising,planning and Advertising- Steps in Planning a Campaign-Procedures of Advertising Agency-Public relations sales report-newsletters- Publicity-Media-Vediotex-Use of Computer Technology. UNIT-IV: Concept of Marketing in Tourism- Definition of Tourism Marketing-Special features of Tourism Marketing- marketing functions-research Techniques-Market segmentation. UNIT-V: The Role of Transport in the Growth of Tourism-Tourist Accommodation-Traditional and supplementary Accommodation-Tourism-Economic potential and social importance. Books for Reference: A.K.Bhatia,2003,International Tourism, Sterling Publishers, New Pushpinder s.gill,1999,dynamics of Tourism,Anmol Publication Pvt Ltd, New Pran Nath Seth,1998,Succesful Tourism Management,Sterling Publication Pvt Ltd,New R.K.Sinha,1999,Growth and Development of Modern Tourism,Dominant Publishers and Distributors, R.K.Sinha,1999,Travel and Tourism Management Dominant Publishers and Distributors, Sashi Prabha Sharma,2004,Tourism Education,Kanishka Pulishers,New Praveen Sethi,1999,Tourism for the Next Millenium,Rajat Publications,New P.C.Sinha,1998,Tourism Planning, Anmol publications Pvt Ltd New Pran Nath Seth,1998,An Introduction to Travel and Tourism, Sterling Publishers, New PAPER II HOSPITALITY INDUSTRY UNIT-I Hospitality Industry in Tourism-Growth of Hotel Industry-Introduction-Definition of Hotel-Types of Hotel-Secondary Hospitality Establishment Hotel Grading system-changing Profile of Hotel Industry-Hotel chains in India-Ashoka,Welcome Group,Oberoi and Taj Group of Hotels.

3 UNIT-II Management Function in Hotel Industry- Front office Desk-Front office Staff-Qualities of Front office Staff-Hotel Reservation-Status of Rooms-Function of Information Department- Specimen Bill Form-Lobby Manager-Public relations Officer-Reception Department-House Keeping Organisation-Communication in Hotels. UNIT-III Human Resurce Management in Hotels-Personnel Management-Sources of manpower for Hotel Catering Industry-Employee Facilities and Benefits-Induction-Training and Development Leadership-Communication-Tools of Management-Financial Management. UNIT-IV Room Plans-Types of Rooms- Check in and Check out Procedures- Food and Beverage Services outlets- Various Types of Food services- Restaurant Organaization-Equipments- Room Services. UNIT-V Brief History of Hotel Automation-Future of the Hospitality Industry. BOOKS FOR REFERENCE : Yogendra K. Sharma, 2003, Hotel Management, Kanishka Publishers, New Delhi Vijay Dhawan, 2004, Food Beverage Service, Frank Bros and co,. S.Kannan, 2003, Hotel Industry in India, Deep and Deep Publications, Pvt Ltd, New Delhi R.K.Malhotra, 2002, Food Service and Catering Management, Anmol Publications Pvt Ltd, New Sudhir Andrew, 1994, Food Beverage Service Training Manual, Tata MC Graw Hill Publishing Co Ltd, New D.R. Lillicrap, 1983, Food Beverage Service, Edward Arnold Publishers Ltd, London. Amirk Singh Sudan, 2002, House Keeping Management, Anmol Publication Ltd. Praveen Sethi, 2004, Hand Book of Hospitality and Tourism, Anmol Publication, Rajendran Singh, 2001, Hotel and Hospitality and Tourism, Kalpaz Publication, Y.P.Singh, 2001, Effective Hotel Management, Anmol Publication Pvt Ltd, New Pushpinder S. Gill, 1997, Tourism and Hotel Management, Anmol Publications, New Manish Ratti, 2001, Hotel, Tourism and Hospitality Management, Rajat Publications, PAPER III CULTURAL HERITAGE OF INDIA

4 Indian Culture Heterogeneous Population Spirit of Toleration Unity in Diversity Caste System Hindu Marriage Types of Marriages. I Indus Valley Origin Extent Town Planning, Great Bath Socio Religious Life Dress, Ornaments Amusement Art and Architecture Vedic Culture Four Vedas Social Structure Religion. II Mauryas Guptas Rajputs Social Conditions Customs and Manners Status of Women Dress Jewellery, Food, Drink Amusements Religious Rites Ceremonies Art and Architecture. V Age of Pallavas, Cholas and Vijayanagar Literature Social Life Occupation Art and Architecture. Delhi Sultanate and Mughals Art and Architecture of Islamic Period Art and Architecture of British. Books for Reference : A.K.Mittal, 1990, Political and Cultural History of India, Sahitya Bhawan, Agra. Edith Tomory, 1982, A History of Fine Arts in India and the West, Orient Longman. Percy Brown, 2003, Indian Architecture, D.B. Taraporevala sons and co pvt.ltd Rajkumar, 2003, Essays in Indian Art and Architecture, Discovery Publishing House, Pvt Ltd, New A.L. Basham, 2002, Cultural History of India, Oxford University Press. Satish Grover, 1981, The Architecture of India Islam, Vikas Publishing House, Pvt Ltd, New

5 Ram Acharya, 1980, Tourism and Cultural Heritage of India, RBSA Publication, Jaipur. Kumar, 1981, Indian Society and Social Institution, Lakshmi Narain Agarwal Educational Publisher, Agra. R.K. Sinha, 1999, Growth and Development of Modern Tourism, Dominant Publishers, PAPER IV INDIAN TOURIST PANORAMA The People of India Their Heritage Arts and Crafts Tourists Products of India: Natural and Man Made Adventure zones Types of Adventure Tourism Desert Tourism Desert Safari Desert Festivals Medical Tourism States Promoting Medical Tourism Rural Tourism Coastal Tourism Cultural Tourism. I Religious Sites: Hindu, Jain, Buddhist, Muslim, Sikh and Christian Art and Architecture Style Adopted Over the Ages. II Museums Monuments Galleires of India Hill Stations of India Beaches Wild life Sanctuaries National Parks. V Performing Arts: Dance, Music, Drama Different Styles Different Schools. Fairs and Festivals of India Handicrafts Costumes and Customs of India. Books for References : R.Thandavan and Revathy, 2005, Tourism Product Volume I and II, Dominant Publishers, New V.P.Sati, 2004, Tourism Development in India, Pointer Publication, Jaipur. Rabindra Seth Om Gupta, 2005, Tourism in India, Kalpaz Publication, New Jagmohan Nagi, 2001, Adventure Tourism and Sports, Kanishka Publishers, New

6 A.K. Mittal, 1990, Political and Cultural History of India, Sahitya Bhawan, Agra. Edith Tomory, 1982, A History of Fine Arts in India and The West, Orient Longman. Percy Brown,2003, Indian Architecture, D.B.Taraporevala Sons & co Pvt Ltd. Rajkumar, 2003, Essays in Indian Art and Architecture, Discovery Publishing House, Pvt Ltd, New A.L.Basham, 2002, Cultural History of India, Oxford University Press. Satish Grover, 1981, The Architecture of India- Islam, Vikas Publishing House, Pvt.Ltd, New PAPER V TOURISM BUSINESS Factors Influencing Types of Organization UN conferences on International Travel and Tourism NTO Tourism Administration in India The Sargeant Committee Tourism Office in India Overseas Office Ministry of Tourism Department of Tourism Tourism Information Office India Tourism Development Corporation. I Thomas Cook and Organization of Travel Grand Circular Tour Manila Declaration Modern Travel Agency Functions Setting up of Travel Agency Organisation of Travel Tour Operator Travel Agencies Thomas Cook Sita Travels and Cox and Kings. II International Co operation in Tourism IUOTO WTO PATA IATA ICAO. V Tourism Planning in India India National Tourism Policy 1982 National Tourism Action Plan 1992 Planning at National Regional Local level Tourism Regulations in India Tourism as an Industry Future Prospects of Toursim. Career Opportunities in Tourism Industry Problems Faced by Tourists and Tourism Industry Private Sector Transport System Sight seeing.

7 Books for Reference : A.K. Bhatia, 2003, International Tourism, Sterling Publishers, New Shashi Praba Sharma, 2004, Tourism Education, Kanishka Publishers, New Pushpinder S Gill, 1999, Dynamics of Tourism, Anmol Publications Pvt Ltd. Pran Nath Seth, 1998, Successful Tourism Management, Sterling Publishers Pvt Ltd. R.K. Sinha, 1999, Growth and Development of Modern Tourism, Dominant Publishers and Distributors. P.C. Sinha, 1998, Tourism Planning, Anmol Publication Pvt Ltd, New Pran Nath, 2000, An Introduction to Travel and Tourism, Sterling Publishers, New SECOND SEMESTER PAPER VI ORGANISATIONAL BEHAVIOUR Introduction to Organizational Behaviour Definition of Organisational Behaviour Perception and Learning. I Motivation Personality Informal Organization and Groups Dynamics Key Group Concepts like Role Status Accuracy Types of Power Effectiveness of Power Basis. II Communication Nature and Significance Goals and Objectives Barriers to Effective Communication Joe Hurry Window Communication System Verbal and Non- Verbal Communication. V Leadership and Effective Supervision Leadership Styles Conflicts of Sources and Classification of Conflicts. Stress: Causes of Stress Effects and Problems of Stress Individual and Organizational Coping up Strategies of Stress.

8 Books for Reference: Fred Luthans, 1985, Organisational Behaviour, Tata Mc. Graw Hill Company. L. M. Prasad, 2003, Organisational Behaviour, Comcepts, Theory and Practices, Deep and Deep Publication. Harinder Bir Kaur, 2003, Organistional Culture and Employees Morale, Deep and Deep Publication, New Stephen P. Robbins, 1994, Organisational Behaviour, Prentice Hall of India Pvt Ltd, New PAPER VII CUSTOMER RELATIONS AND SERVICES MANAGEMENT Understanding Services Unique Characteristics Service Definition and Classification Service Package Core and Supplementary Services 4 C s Internal Marketing Major Factors of Change- Understanding Thinking and Adapting services- Organization to New Rules Professional Services I Strategic Issues in Services Developing New Service Flow Chart Blue Print Positioning a Service in the Market Place Using Positioning Maps to Plot Strategy II Strategic Issues and Services Customer Enquiry Information Systems for Better Service to Customer Targeting Customers and Building Relationships CRM Customer Satisfaction Customer Loyalty The Kanos Model V Managing Service Quality Basic Characteristics of Services Gap basic model Perception Vs Expectation Dimensions of Service Quality Complaint Handling Servqual Model

9 Managing Customer Service Functions Interaction between Customers and Employees Customer Role In Service Production and Delivery Role of E-business in Service Industry Books for References: Kotler Philip, 1993, Marketing Management: Analysis, Planning, Implementation and Control, Prentice Hall of India, Pvt Ltd. Helen Woodruff, Service Marketing, Mac Millan India Ltd. Verma V. Harsh, 1997, Marketing of Services, Global Business Press, Palmer Adrian, 1994, Principles of Service Marketing, Tata McGraw Hill Publishing Company. Valarie A. Zeithami and Mary Jo Biner, 2000, Service Marketing, Tata McGraw Hill Publishing Company. Vernekar, S.S.S. Goel, Bharawaj B.R., 2003, Marketing of Services, Deep and Deep Publication, New Delhi Vasanthi Venugopal and Raghu V.N., 2001, Service Marketing, Himalaya Publishing House. R. K. Sinha, 1999 Leisure Tourism, Dominant Publishers and Distributors, New PAPER VIII PUBLIC RELATIONS AND JOURNALISM IN TOURISM Introduction to Contemporary Public Relations Evolution of PR Communication and Public Opinion I PR Process Defining PR Problem Planning and Programming Taking Action and Communicating Evaluating the Program. II The Public Internal Public Communication Media Mass Media Reaching the General Public External Public Media Relations Concepts of Corporate, Social Responsibility. V

10 Journalism Definition Principles of Modern Journalism Areas of Journalism Ethics and Features of Journalism. Reporting Basic Requisites of a Journalist Profile of the Reporter The Art of Interview Art of Travel Writing Elements of a Travel Article Types of Travel Writing Writing a Travel Article: Specifications on how to write Article Article type Special Article Making Plans for Travel: Before you go, Making a plan, Connecting on locations Photography and Travel Writing Books for Reference: Diwakar Sharma, 2004, Modern Journalism Reporting and Writing, Deep and Deep Publications, New Sharma, 2004, Mass Communication Theory and Practice in the 21 st Publications, New Delhi Century, Deep and Deep P.P. Singh and S. Sharma, 2005, Web Advertising and Online Marketing, Deep and Deep Publications, New Sharma. D., 2004, Public Relations An Emerging Specialised Profession Text and Case Studies, Deep and Deep Publications, New CORE PAPER VIII TOURISM MARKETING Measuring the Tourism Phenomenon Travel Statistics Statistics for Planning Categories of Tourist Statistics Characteristics of Statistics Methods of Measurement Techniques and Problems of Measurement. I Marketing Concept in Tourism Mass Production and the Markets Definition of Marketing Marketing in Tourism Define Tourism Marketing The Tourist Product Special Features of Tourism Marketing Marketing Process - Research Market Segmentation Difference Between Travel Market Commodity Market. II

11 Tourism Demand Theoretical Background Types of Tourism Demand Indicators of Effective Demand Determinants of Tourism Demand National and International Tourist Demand Tourism Supply Theoretical Background Laws of Supply Elasticity of supply Tourism Supply. V Pricing in Tourism Deterninants of Prices Individual Demand Market Demand cost Competition Pricing the Service Product of Tourism Multiplier effects Tourism Economic Cost Benefit Analysis Tourism Balance of Payment. Impact of Tourism Economic, Social and Cultural Impact of Tourisms Tourist Demand Forecasting Methods of Forecasting Public and Private Sectors in Tourism Role of Government in Tourism Tourism and International Understanding. Books for References: Philip Kotler, 1993, Marketing Management, Prentice Hall of India Pvt Ltd. Philip Kotler 1993, Marketing Principles, Prentice Hall of India Pvt Ltd. Romila Chawla, 2004, Tourism Marketing and Development, Sonali Publications, New Rajan Nair, 1983, Marketing, Sultan Chand and Sons, New Delhi, P.C. Sinha, 2003, Tourism Marketing, Anmol Publications, P.C. Sinha, 1998, Tourism Research Policy and Regulation, Anmol Publications Pvt Ltd, New R.K. Sinha, 1991, Leisure Tourism, Dominant Publishers and Distributors, Arun Kumar Sarkar, Prem Nath Dhar, 1998, Indian Tourism Economic Planning and Strategies, Kanishka Publishers and Distributors, New A. K. Bhatia, 1999, Tourism Management and Marketing, Sterling Publishers Pvt ltd, G. S. Batra, 1996, Tourism in the 21 st Century, Anmol Publications Pvt Ltd,

12 PAPER IX HUMAN RIGHTS AND TOURISM UNIT I Origin, Nature and Scope of Human Rights Theories of Human Rights Magna Carta Bills of Rights, Rights of Man. UNIT II Human Rights and Fundamental Rights Duties of Citizens Constitutional Remedies of Human Rights Directive Principles of State Policy UNIT III Human Rights and Tourism related Issues Trafficking in Women and Children Drug Trafficking Dispossession and Displacement of People Tourism, Public Safety and Health. UNIT IV Tourism and Environment Marine Coastal Regulations Zone, Rules and Laws. UNIT V Human Rights and Voluntary Organisations in India Promotion of Human Rights Challenges of Human Rights. Books for References : Adil ul Yarin and Archana Upadhyay, 2004, Human Rights, Akansha Publisher House, New Sivagami, 1995, Human Rights, Sriram Computers, Prints and Offset, Tamil Nadu. Vinod Sharma, 2002, Human Rights Violation, APH Publishing Corporation, New Nayyar Shamsi, 2003, Human Rights, Anmol Publication Pvt Ltd, New Anuradha Kumar, 2002, Human Rights, Sarup and Sons, New S. Deshta and K. Deshta, 2003, Fundamental Human Rights, Deep and Deep Publications, New

13 B.P.S. Sehgal, 2003, Human Rights in India: Problems and Perspectives, Deep and Deep Publication, New A. Subbian, 2004, Human Rights and Terrorism, Deep and Deep Publication, New Chakraborty. M, 2004, Human Rights and Refugees, Deep and Deep Publication, New Sharma.G, 2004, Human Rights and Legal Remedies, Deep and Deep Publication, New UNIT I PAPER X COMMUNICATIVE SKILL IN FRENCH LANGUAGE I Contacts.. Pages 9 24 UNIT II Le Francais Moyen Pages UNIT III En France Pages UNIT IV Bons Baisers.. Pages Millions. Pages I Tu es libre se soir? Pages Books for Reference : J. Courtillon, LIBRE ECHANGE TOME 1-G D.de Salins, Hatier/Dider, Paris

14 Rajeshwari Chandrasekar, RekhaHangal, Chitra Krishnan, Claude Le Ninan, Asha Mokashi, Hachette Livres, 1999, A VOTRE SERVICE TOME I, General Book Depot, New Apprenons le francais Mahita Ranjit, 2005, Monica Singh, Saraswathi House Pvt Ltd, New La cle des Champs, I, R Geoffroy Dominique Lo Cascio, Marinie Rivas, Larousse, Paris, Farandole, I C Le Hellaye, D Barzotti,, Hatier/Didier, Paris, Mes Premiers Pas en Francias, Maritte Barrud Hachette, Paris, Pile ou Face I, Jeanne Vassal, Cle International, Paris, THIRD SEMESTER PAPER XI FRONT OFFICE MANAGEMENT The Lodging Industry Hospitality Industry- Level Of Service Ownership and Affiliation Reasons of Traveling. I Hotel Organization Organization Charts Classify Functional Areas Room Division Food and Beverage Division Sales and Marketing Division Account Division Engineering and Maintenance Division Security Division Human Resource Division Front Office Operations Organization Goal and Strategies Job Description Job Specification. II Front Office Operation Guest Cycle Front Office System Front Office Forms The Front Desk Front Office Equipment Telecommunication Property Management System Reservation Types of Reservation Reservation Maintenance Reservation Report Registration Pre Registration The Registration Record Method of Payment V

15 Front office Responsiblities Front office Communication Inter Departmental Communication Guest Service Guest Relation Front Office Security Functions Managing Human Resources Recruiting Selecting Hiring Skills Training. Front Office Accounting Accounting Fundamentals Creation and Maintenance of Accounts Internal Control Settlement of Accounts Concept of Revenue Management. Books for Reference : Michael L Kesavana and Richard M Brooks, 2005, Front Office Procedures, Educational Institutional American Hotel and Motel Association. M. A. Khan, 2005, Front Office, Anmol Publication Pvt Ltd, new Ahmed Ismail, 2005, Front Office Operations and Management, Thomson Delmar Learning. James A Bards, 2004, Hotel Front Office Management, Jhon wileg and Sons inc, New Jersy. PAPER XII HUMAN RESOURCE MANAGEMENT Introduction to Personnel Management and Objectives Scope and Functions of Personnel Management Qualities of a Good Personnel Manager. I Personnel Management in India Origin and Growth of Personnel Function Factors Impending The Growth of Personnel Management in India Future of Personnel Management in India. II Manpower Planning Definition of Manpower Planning Significance, Nature, Need of Manpower Planning Stages and Steps in Manpower Planning Objectives of Human Resource Planning Advantages and Disadvantages of Manpower Planning. V

16 Recruitment Sources Merits, Demerits of Recruitment Recruitment Policy Selection Steps in Selection Procedure Interview Induction Promotion Transfer Training Communication Performance Appraisal. Employee Morale Management of Grievances Compensation Management Methods of Wage Payment Sound Wage Plan Incentive Wage Plan Types of Incentive Plans Factors Influencing Wage Structure Top Evaluation Merit Rating Wage Regulations National Wage Policy Employee Safety Industrial Health Trade Unions. Books for References : G. R. Krishna, P. G. Aquinas, 2004, Personnel/Human Resource, Management: Authors Press, C. B. Mamoria and S. V. Gankar, 2005, Personnel Management, Himalayan Publishing House, Mumbai. S. Gupta, 2004, Human Resource Development, Deep and Deep Publications Ltd, S. K. Bhatia, 2004, International Human Resource Management, Deep and Deep Publications Ltd, P. C. Tripathi, 2004, Personnel Management and Industrial Relation, Sultan Chand and Sons, New L. M. Prasad, 2003, Human Resource Management, Sultan Chand and Sons, New S. L. Goel, 2003, Personnel Management, Sultan Chand and Sons, New Arya P Pand Tandon B. B., 2004, Human Resource Development, Deep and Deep Publications Ltd, Subbah Rao, 2004, Human Resource Management, Sultan Chand and Sons, New PAPER XIII RESEARCH METHODOLOGY

17 Introduction to Research Methodology Meaning of Research Objectives of Research Motivation in Research Types of Research Significance of Research Methodology, Criteria for Good Research. I Research Design and Sampling Design Meaning of Research Design Need for Research Design Features of a Good Design Concepts Relating to Research Design Developing Research Plan Steps in Sampling Design Characteristics of a Good Sampling Design Types of Sample Design. II Data Collection Collection of Primary Data Collection of Data Through Questionnaires and Schedules Collection of Secondary Data Processing and Analysis of Data Sampling Fundamentals. V Testing of Hypothesis What is Hypothesis? Basic Concepts Procedure for Hypothesis Tests of Hypothesis. Report Writing Significance of Report Writing Different Steps in Writing Reports Layout of Research Reports Types of Reports Oral Presentation Mechanics of Writing a Research Report Role of a Computer in Research. Books for References : C. R. Kothari, 1995, Research Methodology, Sultan Chand and Sons, New P. C. Tripathi, 1998, Research Methodology, Sultan Chand and Sons, New G. N. O. Prakash, Srivastava, 1997, Advanced Research Methodology, Sultan Chand and Sons, New

18 Santhosh Gupta, 1998, Research Methodology and Statistical Techniques, Deep and Deep Publications, New Ganesh Pandey and Verma, 2000, Research Methodology, Deep and Deep Publications, New Arya. P. P and Y Pal, 2002, Research Methodology in Management, Deep and Deep Publications, New Delhi PAPER XIV MANAGEMENT INFORMATION SYSTEM IN TOURISM Introduction Concept Role and Impact of MIS in Tourism Industry Modern Media Techniques Internet in Tourism Industry Computers in Cargo, Airlines, Hotels and Railways. CRS Galileo, Abascus Amadeus. I Process of Management MIS A Tool For Management Process Basic Model of Organisation Structure MIS and Organisation. II Decision Making Concepts MIS Decision Support System Characteristics and Capabilities of DSS Components of DSS. V System Approach and MIS Data Base Management System RDBMS. Function Management, Marketing, Personnel, Production and Finance, Information System. Books for Reference : Gordon B Davis and Margrette H Olson, 2003, Management Information System, Tata Mc Graw Hill Company. Gerald V Post and David L Anderson, 2004, Management Information System, Tata Mc Graw Hill Company. Avdesh Gupta and Aurag Malik, 2006, Management Information System, Fire Wall Media Publications.

19 Verma,. S. B, 2006, Information Technology and Management, Deep and Deep Publications, Goel, D.P.O, 2005, Management Information System Concept and Applications, Deep and Deep Publications, R.K. Subha, 1991, Leisure Tourism, Dominant Publishers and Distributors, Arnold O. Putnam, 2003, Management Information System. PAPER XV COMMUNICATIIVE SKILL IN FRENCH LANGUAGE II II Suivez le guide. Pages III A La Mode Pages X Le Cinema Pages UNIT X D hier a Demain Pages UNIT XI Les sports.. pages UNIT XII Un air de fete. Pages Books for References : J.O. Courtillon, LIBRE ECHANGE-TOME 1-G D, de Salins, Hatier/Dider, Paris

20 Rajeshwari Chandrasekar, Rekha Hangal, Chitra Krishnan, Claude Le Ninan, Asha Mokashi, Hachette Livres, A VOTRE SERVICE TOME I, General Book Depot, New Delhi, Apprenons le francais Mahita Ranjit, Monica Singh, Saraswathi House Pvt ltd, New Delhi, La cle des champs, I,R Geoffroy Dominique Lo Cascio, Marinie Rivas, Larousse, Paris, Farandole, I C Le Hellaye, D Barzotti, Hatier/Didier, Paris Mes Premiers pas en francais, Mariette Barraud Hachette, Paris Pile Ou Face I, Jeanne Vassal, Cle International, Paris, FOURTH SEMESTER PAPER XVI AIR TICKETING AND FARE CONSTRUCTION Civil Aviation in India Air Transport: Airlines Abbreviations, Codes and Definitions Chicago Convention Warsaw Convention Aircraft and in-flight Services Airport Facilities and Special Passengers Automation Baggage International Regulations Bilateral Agreements Travel Guides Aviation Geography IATA. I Airfares and Ticketing 1: Arrangement of the Traffic Manuals Guidelines for International Tariff Rules Terms and Definitions Published Fares Arrangement of Foreign Currency RBI Regulations and Formalities Currency Regulations Round and Circle Trip Fares Journeys in Different Classes Special Fares Discounted Fares taxes Ticketing Instructions BSP Procedures Stock Control and Security of Accountable Documents. II Airfares and Ticketing 2: Review of Basic Fare Construction Principles General Ticketing Instructions MCO (Miscellaneous Charges Order) PTA (Prepaid Ticket Advice) The

21 Mileage System Lowest Combination Principle Round and Circle Trip Fares Journeys in Different Classes of Services Around the World Fares Open Jaw Journeys Special Fares Re-Routings Collection of Fares. V Tour Programmes: Terms and Abbreviations Types of Tours How and Why Tours are Produced Items Included in a Tour Brochure Booking Conditions Reservation Procedures. Travel Formalities: The Passport Health Certificates Taxes, Customs and Currency Travel Insurance Credit Cards Travel Freight Formalities Travel Formalities General Preventive Measures The Travel Information Manual (TIM) Consequences of Negligence. Books for References : Guides for IATA/UFTAA, Training Courses and Journals Published By International Air transport Association and Universal Federation of Travel Agent Association. Jagmohan Negi, 2004, Air Travel Ticketing and Fare Construction, Kanishka Publishers, New Jagmohan Negi, 2004, International Tourism and Travel, S. Chand and Company Ltd, New CORE PAPER-XIII ECO TOURISM Basic Principles of Tourism Ecology Definition of Ecology Five Basic Laws of Ecology Environment Eco System Basic Properties of Eco Systems and their Relevance in the Context of Tourism Eco System Diversity Habitat, Species, Community Cultural Eco System Absorbing Capacity Carrying Capacity Stability Dynamics Multi Functionality, Integrity and Sustainability. I Eco Tourism Interaction of Ecology and Environment for Tourist Activities Various Types of Eco Tourism Eco Cultural Tourism, Health Tourism, Heritage Tourism, Adventure Tourism Farm Tourism Angling (Fishing Tourism) and Water Sports Related Eco Tourism Activities. II

22 Conservation of Ecology Management of Eco System Basic Principles, Goals and Strategies with Special Emphasis on Tourism Codes of Conduct For Different Stake Holders Ecological Planning UN Initiatives on Ecology and Environment National Policy on Ecology and Environment Future Prospects and Policy Alternatives. V Introduction to Human Ecology Tourism Geography Pollution Ecology Energy Environment Nexus Non Equilibrium Ecology Ecological Foot Prince Ecological and Socio-Economic Indicators Ecological Economics Eco Cultural Tourism Adaptive/Sustainable Management of Eco System With Special Reference to Tourism. Environmental Education and Legislation Needs and Strategies With Special Emphasis on Tourism Suggestions for Long Time Sustainable Tourist Activities A Critical Review of Tourist Policy and Eco Tourism Policy of India Tourism Planning and Implementation in India Sustainable Tourism Planning for Ecologically Sensitive Areas and Protected Areas Methodology for Developing New Tourism Activities Without Affecting Existing Ecology and Environment. Books for References: David B. Weaver, 2005, The Encyclopedia of Eco Tourism, Oxford University Press. P. C. Sinha, 2005, The Encyclopedia of Eco Tourism, Anmol Publications, New Prabhas Chandra, 2003, International Eco Tourism, Environment Rules and Regulations, Kanishka Publication, Prabhas Chandra. 2003, Global Eco Tourism, Codes, Protocols and Charter, Kanishka Publication, P. C. Sinha, 1998, Eco Tourism and Mass Tourism, Anmol Publications, New PAPER XVII GLOBAL TOURISM I

23 International Tourism: Growth and Trends Tourism and International Economy Tourism and International Understanding. I Tourism in Europe Austria Belgium UK Denmark France Germany Greece Ireland Italy Spain Portugal Norway Sweden Switzerland. II Tourism in USA New/York-New/Jersy-Florida California San Fransisco Washington DC Hollywood Chicago Illinois Hawaii Miami Niagara Philadelphia Georgia Texas Important Landmarks in Latin America Australia Newzealand. V Tourism in South East Asia: Singapore, Malaysia, Hong kong, China, Japan. Contemporary Issues in Global Tourism Future of Global Tourism. Books for References: Lonely Planet, Rough Guide, Foder Explorer, Lets go Travel Guide 2005 Europe. G.S. Badra, 2004, Globalisation and Marketing Management, Deep and Deep Publications, New PAPER XVIII GLOBAL TOURISM II Future of Global Tourism Obstacles in Tourism Tourism as a Great Economic and Social Force Travel, Trade, Fairs and Exhibitions. I Tourism in Pakistan Bangladesh Srilanka. II Tourism in South Africa and Middle East. UNTI IV

24 Importance of Geography in Tourism Natural and Climatic Regions of the World in Brief Impact of Weather and Climate on Tourist Destinations. Global Tourism Geography Map Reading Latitude Longitude International Data line Time Zones Calculation of Time Time Difference Variations Standard Time. Books for References: Lonely Planet to Middle East, Rough Guide, Foder s Explorer S.Africa, Lets Go Travel Guide, G.S. Badra, 2005, Globalisation and Marketing Management, Deep and Deep Publications, New