INDEX. Eurail Select Pass European National Pass Other Country Passes

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2 INDEX 1. Who is EUROPE BY TRAIN? 2. Benefits of Rail Travel 3. The Greener Option 4. What does EURAIL mean? 5. What is a Pass? 6. Types of Passes: Eurail Global Pass Eurail Select Pass European National Pass Other Country Passes 7. Which Pass is for You? 8. Fare Types and Discounted Fares 9. Using the Eurail Pass 10. Validity of the Pass and HOW TO Validate 11. Pass Benefits or Bonuses 12. Who can use a Eurail Pass? 13. Eurail Pass Documentation 14. Britrail Passes 15. General info on Britrail 16. Pass Penalties!!! 17. Point-to-Point Tickets 18. Seat and Sleepers or Couchette 19. Difference Between 1 st & 2 nd Class 20. How Far in Advance can Seat Reservations be Made? 21. Train Varieties 22. It s Time to find Your Train!? 23. Unused Tickets or Refunds 24. What is EUROSTAR? 25. TRAVEL TIPS: What to Consider when Planning Your Clients Trip 26. Other Products Europe by Train have to offer 27. Pass Benefits Annexure 28. Overview of Charges

3 1. Who is EUROPE BY TRAIN? Europe By Train is a GSA company based in Sandton, Johannesburg Gauteng. We offer you expert knowledge and service on travelling by train throughout Europe, Britain, USA, Canada and other countries. Best Service we book and issue tickets for your convenience at our offices. Our Commitment Providing top quality products and excellent service. Experience Across the Board we specialize in travel by train; we have the know-how to create the perfect travel experience. 2. Benefits of Rail Travel CONVENIENT AFFORDABLE COMFORTABLE PUNCTUAL Speed and Practicality Scenery Pleasant Experience 3. The Greener Option High-speed rail travel produces up to 90% less CO2 emissions than similar modes of transport. Travel makes up 27% of greenhouse gas emissions in the European Community, of which CO2 accounts for 96%. By choosing rail you contribute to keeping those emissions to a minimum. For instance, a Eurostar journey from London to Paris emits 11.2kg of CO2, compared with 68.9kg for a plane journey between London and Paris. Many high-speed trains are powered by electricity, so they don t emit carbon. Their carbon footprint is dependent on how they

4 generate that electrical power. Swiss Railways have virtually no emissions as their electricity is generated by hydroelectric power. All Eurostar journeys are carbon-neutral at no extra cost to the traveler, thanks to offsetting. Deutsche Bahn buys only renewable energy from local sources. 4. What does EURAIL mean? The Euro-rail (informally known as Eurail) is a Netherlands-based company, registered in Luxembourg, which sells passes and tickets for European railroads. They sell a variety of rail product, from point-to-point fares, to various passes. 5. What is a pass? A rail pass is a special ticket that gives you unlimited train travel on the national rail network of one or more of the countries, so you can travel around freely and explore. No need to wait at check-ins or buy different tickets for every trip. Take as many trains as you like and stop anywhere, anytime. Seat reservations may be required on selected routes. 'Unlimited' means without limit. You can take one train or fifty trains, travel 10 KM or 800 KM a day, for the same fixed rail pass price. You can choose which countries to visit and how long you want to travel. A 'rail pass' is different from an ordinary point-to-point ticket. A point-to-point ticket allows you to make just one specific journey from A to B. Point to point tickets vary in price, long journeys cost more than short journeys, booking in advance is often cheaper than buying on the day, and fares in ex. Switzerland is more expensive than fares in ex. Bulgaria. So if all you want to do is make one simple journey from A to B, a point-to-point ticket is probably what you need. But if you want to travel around extensively making multiple journeys and travelling flexibly, a rail pass may be what you need. (Travelling over more then 3 sectors, a pass may be better option). Passes cover all main line trains (i.e. not the metros and undergrounds) on the rail map all the green and purple lines you can use. A pass offers additional benefits or BONUSES, such as ferry crossings between various Eurail countries, discounts on hotels, museums and additional transport. Valid for 11 months AFTER DATE OF ISSUE. A wide variety of passes available and VARIOUS DISCOUNTS; please note there are NO GROUP RATES ON PASSES. Eurail Global Pass; Eurail Select Pass; Eurail Regional Pass; Eurail One Country Pass. Saver pass is for 2 5 passengers travelling together at all times discount depends on type of pass. ONLY 1 TICKET issued with all names on it. Passes cannot be sold to Nationals of Europe and/or Britain and must be bought before leaving South Africa. A pass DOES NOT guarantee a seat on a train unless you reserve it in advance. Seat reservation guarantees a physical seat/couchette/sleeper onboard a train. Most of High Speed, Panoramic and Night trains require a COMPULSORY reservation. We remind you that

5 a seat reservation IS NOT always included in the total price. (ALWAYS CHECK YOUR WRITTEN QUOTE). We cannot specify forward facing as the train has 2 engines and can change direction. 6. Types of Passes Eurail Global Pass Visit 28 countries throughout Europe, and see them in any order you like. Adults only 1 st class. Only Youths in 1 st or 2 nd class (27 or younger on their first day of travel). No Senior rates. Children under the age of 12 years travel free with a paying adult (reservations are still required). Children under the age of 4 years travelling in Spain still require a ticket. 2 Global Pass options: CONSECUTIVE DAYS: 15 or 22 days and 1, 2 or 3 Months FLEXI-PASS: 5 or 7 days in 1 month and/or 10 or 15 days within 2 months. What is the Flexi Pass? The Global Flexi Pass lets you travel for 5 or 7 days within 1 month and/or 10 or 15 days within 2 months of your choice. Your travel days can be consecutive or non-consecutive, and you fill in the dates yourself for ultimate flexibility. These Passes will have a calendar printed on the Pass and the traveler has to fill in his or her travel dates on this calendar. This has to be done before boarding a train (or ship). The calendar box has to be filled in in sequential order for each travel day and it must be done in blue/ black ink or with a blue/black ballpoint pen. What is a travel day? A travel day is from midnight to midnight, in which you can take as many trains as you wish. Travel cannot begin before 00h01 on the first day of the overall validity of the pass

6 When traveling on a direct night train that departs after 7 p.m. (19:00) and arrives at its final stop after 4 a.m. (04:00), you only need to enter the arrival date in the travel calendar, even if you leave the train before 4 a.m. This way you get 5 hours of travel for free. This is known as the 7 p.m. rule. Which trains can I use? The Global Pass is valid on trains operated by the national railways of the 28- countries covered by the Global Pass. Most trains require seat reservation. Does it matter in which country I start? No, you can start your trip in any of the 28 countries. You may even travel back and forth between countries. Can I travel through countries where my pass isn't valid? No, you are not allowed to travel through a country other than the 28 countries listed above. If you want to travel in a country that is not covered, you will need to buy a separate ticket that covers that part of the journey. The day you validate the pass is when it becomes active. Eurail Select Pass (i.e. you can select the countries you want to travel in) Travel in 2, 3 or 4 adjoining European countries of your choice. The Eurail Select Pass gives you the most freedom and flexibility to plan your trip, and also comes with the most options. Want to see more than five countries or have more travel flexibility? The Eurail Global Pass is what you re looking for. All Combinations or 2 countries France Italy Benelux Germany Italy Switzerland France Switzerland Benelux France France Spain Germany Switzerland Austria Germany Austria Switzerland Czech Republic Germany Austria Hungary Austria Czech Republic Croatia/Slovenia Italy Greece Italy Croatia/Slovenia Montenegro/Serbia Hungary - Romania Hungary Montenegro/Serbia France Germany Portugal Spain Italy Spain Austria Italy Denmark Germany Germany Sweden Germany Poland Austria Croatia/Slovenia Croatia/Slovenia Hungary Czech Republic Slovakia Austria Slovakia Hungary Slovakia Bulgaria Greece Bulgaria Romania Bulgaria Turkey Montenegro/Serbia Romania Bulgaria Montenegro/Serbia Select Passes are always Flexi-passes! You can choose from 2, 3 or 4 bordering countries (either by a boarder or shipping line e.g. Italy/Greece or Benelux/Republic of Ireland. Amount of days: 5/6/8/10 days within 2 months. You are free to choose the country in which you start. You can even travel back and forth between the countries, if you'd like.

7 Customize your pass for the countries you want to see as long as they border each other, either by rail or ferry. You are not allowed to travel through a country where your pass is not valid, even if you don't stop there. If you do so, you will need to buy a separate ticket that covers the portion of your journey through that country. Trains between Germany and Sweden often go through Denmark. If your pass is not valid there, you should buy a separate ticket for the part in Denmark. When Greece AND Italy are chosen. Superfast Ferries, Blue Star Ferries and Minoan Lines operate the ferry crossings between Greece and Italy; your pass covers all (at a discounted rate) For all ferries there can be discounted rates and/or still pay port and fuel charges. When Finland AND Sweden are selected, the ferry crossing from Stockholm to Turku and Helsinki by Tallink Silja is included (at a discounted rate) Benelux is three countries in one: Belgium, the Netherlands and Luxembourg. Benelux and Ireland are considered to be bordering, though they have no direct rail or ferry link. Finland and Norway are not considered to be bordering. Families and groups can use the Select Saver Pass. European National Passes The Eurail One Country Pass is the best choice if you want to spend your time in one country or area. The passes are valid for one month, and the number of travel days available varies per country. One Country Passes: German Rail Eurail Austria Pass Eurail Benelux* Pass Eurail Bulgaria Pass Eurail Croatia Pass Eurail Czech Republic Pass Eurail Denmark Pass Eurail Finland Pass Eurail Greece Pass Eurail Hungary Pass Eurail France Pass Eurail Ireland Pass * Benelux: Belgium Netherlands Luxemburg European Regional Passes Balkan Flexi Eurail Italy Pass Eurail Norway Pass Eurail Poland Pass Eurail Portugal Pass Eurail Romania Pass Eurail Slovenia Pass Eurail Spain Pass Eurail Sweden Pass Eurail Slovakia Pass Eurail Greek Islands Renfe Spain Pass Travel with ease on the national rail networks of Bulgaria, Greece, Former Yugoslavian Republic of Macedonia, Serbia, Montenegro, Romania, Turkey, Bosnia and Herzegovina. Pre-booking time: 6 months. Adult, Child (4 12), Youth (Under 26) and Senior (60+) prices are available. The pass is available for flexible periods of 5, 10 or 15 travel days within one month

8 European East Pass Get unlimited rail travel in Austria, Hungary, Czech Republic and Slovak Republic with this amazing pass. Pre-booking time: 3 months. Adult and Child (4-11) prices are available. The pass is available for 5 up to 10 days flexi travel within one month. Central Europe Triangle pass The Central Europe Triangle Pass entitles you to one-way journeys between select cities within one month starting from the 1st day of its validity. Choose between two routes: Vienna-Budapest-Prague-Vienna and Vienna-Salzburg-Prague-Vienna. The journey can start in any one of the mentioned cities and be made in any direction. Pre-booking time : 3 months Standard Class only. 7. Which Pass is for You? View all of Europe's highlights: The Global Pass The Eurail Global Pass is the popular choice. You can travel endlessly by train in and between 28 countries, all with one Rail Pass! Select 2, 3 or 4 countries: The Select Pass Pay only for the countries you need! You can select 3, 4 or 5 of your favorite countries, as long as they are bordering. Combine for example Swiss, Italy & Spain. Visit 1 countries: European National Passes Looking for a short holiday break in 1 country? Choose from 23 One Country Passes, for example the Eurail Italy Pass. 8. Fare Types and Discounted Fares Each Eurail Pass offers various discounts: Under 27 years on your first day of travel? Qualify for a discounted Youth Pass, available for 1 st or 2 nd class. Two adults or more qualify for a group discount with Saver Pass. You need to be traveling together at all times; all names are printed on one Pass. Children under 12 years can travel with a Child Pass. Eurail passes offer free travel for children if they travel with a paying adult. Children under 4 travel for free. Senior Citizens (60 years old and over) limited to certain trains/passes only. 9. Using the Eurail Pass Step 1 Before making the first train journey, the traveller must go to a train station ticket window/ticketing office to have the ticket activated/validated. Step2 The Eurail Pass consists of a travel ticket and the Pass Cover. The traveller must first fill in the ticket and the personal details on the Eurail Survey form in the Pass Cover. Step 3 If the Traveler has a Eurail Pass with flexible travel days (Flexi Pass). On each day of travel, the date must be filled in the Travel Calendar on the ticket with a pen on the day of travel. Step 4 Before boarding each new train, bus or boat, the traveller must fill in the Travel Report present in the Pass Cover. Without this step the Pass is invalid. Step 5 - Once the trip is finished, the Eurail Survey form should be sent to Eurail Group G.I.E. ( no stamp required). In return the traveller will receive a gift.

9 10. Validity of the Pass and how to Validate A Eurail Pass cannot be used for traveling until the first and last day of validity, validating stamp and passport number are filled in on the Pass. This can be done by an agent, when issuing a Pass, but will generally be done after arrival in Europe. This is referred to as validating a Pass or activating a pass. Validation in Europe can be done by a railway official like a clerk at a ticket window or at a Eurail Aid Office. When the first trip originates in a non-eurail country, the Pass may be validated on the train (by a ticket inspector of the country where the Pass is valid). * Example on next page 11. Pass Benefits or Bonuses In addition to rail travel, Eurail Passes entitle the client to several benefits or Bonuses like for example free or reduced transportation on certain shipping lines. Travellers can find detailed information from the Euail Rail Planner App. For Eurail Select Passes, Eurail Regional Passes and European National Passes, which are valid in specified countries, the following rules apply: For domestic transportation: the Pass has to be valid in the country in question. For international transportation: o For reduced travel the Pass must be valid in the country of departure or the country of arrival o For free travel, the Pass must be valid in the country of departure and the country of arrival Benefits can only be obtained through the company offering the benefit. Generally speaking this will be at a local ticket office, a call-center or website. * See annexure at end of manual 12. Who can use a Eurail Pass? A Eurail Pass is strictly personal and non-transferable The name and passport number of each traveller appears on a Eurail Pass, the person(s) mentioned on the Pass can only use it. When using a Eurail Pass it is compulsory to show railway staff a passport or passport-replacing travel document upon request. * Note that Eurail Passes may only be sold to non-european residents.

10 13. Eurail Pass Documentation 1. Pass Cover 2. Eurail Pass Guide 3. Eurail Map 4. Eurail Timetable App to be downloaded, no longer on paper documentation Each Eurail Pass holder will receive a Pass Cover Besides holding the ticket, the Pass cover also contains the travel report. The Travel report is important to Eurail in order to understand the customers travel behaviour and be able to fairly divide the revenues amongst the Eurail s members. A Eurail pass that is not inside the original pass cover is considered INVALID! It is compulsory to fill in the Travel Report. Without the travel report the pass is not valid. Please explain to your customer the importance of the document and encourage him/her to return the completed report to Eurail GIE. She/he can receive a gift in return. If a traveler reports that he/she did not receive a gift, please send a message to: Eurail souvenir P.O. Box GC Utrecht The Netherlands souvenir@eurail.nl Eurail Pass Guide Each holder of a Eurail Pass will receive a Eurail Pass Guide. This guide offers detailed product information such as How to use the Eurail Pass in 4 steps, How the Eurail Pass Works, Pass Benefits and Conditions of use. It includes the rules of passes. Eurail Map Each holder of a Eurail Pass will receive a Eurail Map, as a separate document. The Eurail Map gives an overview of the major railway lines between all major European cities. It indicates the key high-speed, main, primary and secondary railway lines as well as participating shipping routes. The map also gives sample travel times between selected key destinations, in order to give the customer a greater understanding of how long it can take to travel from one major city to another. Eurail Timetable App to be downloaded.

11 14. Britrail Passes BRITRAIL PASS covers: UK, SCOTLAND AND WALES: CONSECUTIVE 3, 4, 8, 15, 22 days or 1 month. FLEXI 3, 4,8,15 days in 1 months. Get access to Airport Express trains - the quickest way from London's airports to central London - from Heathrow Airport and London Paddington Station, from Gatwick Airport to London Victoria Station and from Stansted Airport to London Liverpool Street Station. Traveling on Airport Express trains will count as a travel day on your BritRail Pass but, as with any other travel day, you can keep using your pass on as many trains as you like for the duration of the day. BRITRAIL ENGLAND: same as BRITRAIL PASS above but only covers England. CONSECUTIVE 3, 4, 8, 15, 22 days or 1 month. FLEXI 3, 4,8,15 days in 1 months. BRITRAIL LONDON PLUS PASS: Designed especially for those people who choose to base themselves in London during their visit to Britain. Travel with this flexible Pass on the days you want and explore the area immediately outside London- ideal for day trips to great cities such as Oxford, Canterbury, Cambridge, Salisbury and now Bristol and Bath! The Boundary Stations of the London Plus Pass are: Harwich, Kings Lynn, Huntingdon, Bedford, Long Buckby, Stratford-upon-Avon, Worcester Foregate, Bedwyn, Salisbury, Bristol Temple Meads and Weymouth Formerly the BritRail Days Out from London Pass Valid for 2 or 4 days within 8 days or 7 days within 15 days. Passes are available for 3, 4 days or 8 days travel within 1 month. BRITRAIL SOUTH WEST PASS: The BritRail South West Pass covers most mainline and branch line carriages operated by First Great Western, South West Trains and Heathrow Express trains. The BritRail South West Pass cannot be used to travel on the following routes: any train west of Swansea; any train between Gloucester and Newport via Chepstow; First Western s Night Riviera sleeper service, unless a berth has been purchased in addition to the BritRail South West Pass; any train services east of Portsmouth, even if this route is operated by First Great Western; any route in South Wales other than the Newport Cardiff Swansea mainline; any service operated by Arriva Cross Country, Arriva Trains Wales, Chiltern, Southern, First Capital Connect, Southeastern or London Midland. The Boundary Stations of the BritRail South West Pass are: London Paddington/Waterloo, Greenford, Marlow, Henley, Reading, Didcot, Oxford, Banbury, Hereford, Gloucester, Bristol Parkway, Cardiff, Swansea, Bristol Temple Meads, Weston-Super-Mare, Barnstaple, Gunnislake, Newquay, St.Ives, Penzance, Falmouth Docks, Looe, Exmouth, Weymouth, Portsmouth, Harbour, Basingstoke and Gatwick Airport. The pass provides access to Gatwick airport on regular trains via Reading and is not valid on the Gatwick Express. BritRail South West FlexiPass permits the holder to choose the travel days within the period of validity. Passes are available for 3, 4, 8 or 15 days travel in 1 month. BritRail South West Consecutive Pass is valid for travel on a set number of consecutive days. Passes are available for 3, 4, 8, 15, 22 days or 1 month.

12 BRITRAIL CENTRAL SCOTLAND PASS: Using a Central Scotland Rover you can see some of the most famous spots in Scotland's central belt. Perfect for days-out trips from Glasgow or Edinburgh, the BritRail Central Scotland Pass is the easiest way to discover Scotland. Unlimited rail travel between Edinburgh, Glasgow Queen Street, North Berwick, Bathgate, Dunblane, Bridge of Allan, Stirling, the Fife Circle, Markinch, Falkirk and all intermediate stations. Also valid between Edinburgh Waverley, Brunstane and Newcraighall. Available only in Adult Standard Class. Allows you to explore by hopping on and off the trains as you wish. The BritRail Central Scotland Pass is not valid on services timed to depart before 0915 Monday to Friday. The BritRail Central Scotland Pass is not valid on special excursion trains, privately owned railways or Glasgow Airport Coach Links. The BritRail Central Scotland Pass is now available between Glasgow Central and Edinburgh via Carstairs. Travel between Glasgow and Edinburgh is valid on ScotRail services only. Valid for any 3 out of 7 consecutive days. BRITRAIL SCOTTISH HIGHLANDS PASS: Northern Scotland is not to be missed and the BritRail Scottish Highlands Pass is your ticket to explore every square mile. Enjoy some of the most scenic routes from Glasgow to Thurso as well as all points in between thanks to the inclusive coach services. Make the most of this pass by also hopping aboard Caledonian MacBrayne to explore the Scottish Isles. The pass is available in Standard Class only. BritRail Scottish Highlands Pass permits the holder to choose the travel days within the period of validity. Passes are available for 4 days within 8 days. Pass must be validated within 6 months of the date of purchase. The BritRail Scottish Highlands Pass may be validated at main stations within Scotland (Aberdeen, Fort William, Glasgow Central & Queen Street, Inverness and Oban) BRITRAIL SPIRIT OF SCOTLAND PASS: Scotland is one of the most scenic and yet undiscovered areas of Britain. This Pass allows travellers to fully experience this enchanting land by train. As a bonus, this pass also covers travel on Caledonian MacBrayne and Strathclyde ferries to islands, as well as key bus links. Unlimited travel from morning until night throughout Scotland including ferries to the various islands and buses to explore sites off the beaten path. Valid on all operators services within Scotland including travel to/from Carlisle and Berwick Upon Tweed. Available in Standard Class only. BritRail Spirit of Scotland Pass permits the holder to choose the travel days within the period of validity. Passes are available for 4 days within 8 days or 8 days within 15 days. BRITRAIL POINT TO POINT: E-tickets must be issued immediately and is non-refundable, non-exchanged once issued.

13 15. General info on Britrail Flexi-passes can be used consecutively Youth under age of 26 yrs (must be under 26 yrs on the 1 st day of travel). Children under the age of 16 yrs travel free with a full paying adult or senior. Other Children under 16 yrs pay 50 % of the adult rate. Senior Citizen must be over the age of 60yrs. Seat and Sleeper Reservations are additional and are recommended in peak season. Passes cannot be sold to Nationals of Europe and/or Britain and must be bought before leaving South Africa. 16. WARNINGS and Penalties WARNING! Penalties may be incurred Train staff are authorized to confiscate the Pass and/or demand the payment of the full fare plus a fine when the traveller: Cannot present a pass and a valid passport. Travels with a non-activated pass. Uses a pass on which the indications have been altered or tampered with. Uses a pass that is forged or used by another than the person to whom it was issued. Uses a pass beyond its validity period. Additional special situations for holders of a Pass with flexible travel days. Train staff is authorized to confiscate the pass and/or demand the payment of the full fare plus a fine when the traveller: Travels with a pass on which the date in the corresponding box on the calendar has not been entered. Has entered the date in the corresponding box on the pass with a pencil. Has corrected the date in a box on the pass. The fine can amount from 50 up to 100, in local currency. A traveller who refuses to pay the fare or the fine immediately can be refused from further transportation. 17. Point-to-Point Tickets Journey specific this means it is for that specific routing only. Point to point basically means you are going from A to B however you can get on and off as many times as you like on open tickets as long as you are going in the same direction. Open Ticket means you are only being provided a ticket that is valid on the train. A reservation will not be required or possible. Example: Zurich to Geneva, this is a good routing for open tickets The Swiss prefer you not to book on short journeys. The routing would be Zurich Lucerne Bern Lausanne Geneva this ticket would be open and the client can hop on and hop off as they go. HOWEVER certain special trains like on scenic trains they would have to pay compulsory seat reservations. Countries that allow open tickets: 1. Benelux (Belgium, Netherlands and Luxembourg) not Thalys train. 2. Portugal 3. Hungry 4. Czech Republic 5. Poland 6. Croatia (sometimes) 7. Switzerland 8. Almost all East European Countries All HIGHSPEED TRAINS reservations are included in the fares and the entire booking has to be cancelled to change and in some cases new tickets have to be booked and issued.

14 Strict rules apply on bookings. Point to Point paper tickets can be used within the dates printed on the tickets and e-tickets are only valid on the date of travel. On open e-tickets strict rules apply and EBT will give the rule of the ticket on the body of the on paper open ticket - they MUST GET IT STAMPED at the ticketing office by a RAILWAY Official NOT USED. (Paper tickets ONLY) On all cancellations or refunds has to be received within 1 month from the issue date, so that it can be processed and refunded. At borders clients will be requested to show tickets and passports please warn clients who go on overnight trains, as they will be woken up for this. 18. Seat and Sleepers or Couchette A Eurail Pass or paper ticket point-to-point ticket does not guarantee you a seat! Many rail journeys do not require advance reservation, but for some popular trains a seat reservation is compulsory. If you are travelling during high season, we advise to always book a seat! Reservation costs are not included in a Eurail Pass. They vary widely depending on the country, type of train and class. Night trains require a supplement for the sleeping accommodation. 2 nd class seats can be reserved. Day trains have two seating arrangements: Coach car seating (1 st Class: seat, aisle, 2 seats. 2 nd Class: 2 seats, aisle, 2 seats.) - 1 st -class & 2 nd -class Compartment car (separated into cabins which open to a corridor) - 1 st -class compartment up to 6 persons - 2 nd -class compartment up to 8 persons When reserving seats you may choose: Window seat Aisle seat Reserve adjoining seats or opposite seats, sometimes with table Other options for reservation: dining car seats or panorama car seats In night trains the most common accommodation types are: Sleepers Couchettes Sleeperettes (reclining seats) If you book a bed a sheet, blanket and pillow are provided. Sleepers Sleepers are separate compartments, with 1, 2 or 3 beds. Often, these compartments have separate berths for men and women, unless a couple or a family reserves it.

15 Sleepers for 1 person called special or single are available for holders of a 1 st -class Eurail Pass. Double compartments, sometimes-called T2/Tourist 2. For holders of a 1 st class Eurail Pass, sometimes for 2 nd class Passes too. Triple compartments, called T3/ Tourist 3 are available for all Eurail Pass holders. Couchette Cars Couchette cars offer standard sleeping accommodation. They offer a place to lie down with a pillow, a blanket and a sheet. There are couchette cars with compartments for 4 persons or for 6 persons. Washrooms and toilets are located at the end of each car. Couchettes are available for 1 st and 2 nd class Pass holders. Couchette for 4 persons Couchette for 6 persons Sleeperettes In some night trains sleeperettes (reclining seats) are available. 19. Difference between 1 st and 2 nd Class Both 1 st and 2 nd class can be reserved before departure. 1 st class more legroom, bigger/wider and storage space for luggage. 1 st class seats are more comfortable and compartments are usually less crowded. 1 st Class free newspapers and Internet connectivity. Depending on the train, sometimes drinks and meals are served in 1 st class. If you buy a 1 st class pass, you can also travel in 2 nd class. If you buy a 2 nd class pass, you will not be able to travel in 1 st class, unless you buy an upgrade for each journey. It is quite customary to bring your own food or drink on the train.

16 Food can be purchased in both 1 st and 2 nd class. 20. How Far in Advance can Seat Reservations be made? Reservations open up between 60, 90 or 120 days in advance. Normal Trains up to 60 days in advance. EUROSTAR up to 6 months in advance. Any other PREMIER TRAIN days in advance (all high-speed and overnight trains except for Spain which is days in advance). Can reserve 2 nd class seats as well. 21. Train Varieties You can travel by train through Europe on a great variety of trains. Your Eurail Pass also gives you discount on various ferries. High Speed Trains Fast, up to mph (300 kmph). Comfortable 1 st and 2 nd class seats. Widespread high speed network throughout Europe. Compulsory seat reservations, included within the fare. 1. Alfa Pendular (Portugal) 2. Altaria (Spain) 3. Alvia (Spain) 4. AVE (Spain) 5. Euromed (Spain) 6. Eurostar (France, Belgium, Great Britain) 7. Le Freccia - Eurostar Italia (Italy) Frecciarossa / Frecciabianca / Frecciargento 8. ICE (Germany, Austria, Belgium, Denmark, France, The Netherlands, Switzerland) 9. Railjet (Austria, Hungary, Germany) 10. Renfe-SNCF (Spain France) 11. SJ (Sweden) 12. SuperCity (Czech Republic, Austria) 13. TGV (France, Switzerland, Belgium, Germany) 14. Thalys (Belgium, France, Germany, the Netherlands) Overnight Trains Travel large distances while you sleep. Comfort of your choice: economical couchette or luxury cabin. 1. Euro Night (Czech Republic - Poland) 2. Euro Night Ister (Romania Hungary) 3. Euro Night Kalman (Austria Germany Switzerland Hungary) 4. Euro Night Lisinski (Austria Croatia Germany Slovenia) 5. Euro Night Metropol (Austria Czech Republic Germany Slovania Hungary) 6. Berlin Night Express (Germany, Sweden) 7. CityNightLine (various countries) 8. Hellas Express (Serbia Greece) 9. Intercites de Nuit (Spain Luxembourg France) 10. OBB Nightjet (Austria Italy Germany Switzerland) 11. Santa Clause Express (Finland) 12. Snalltaget (Sweden) 13. SJ Night Trains (Sweden - Norway) This list is not complete; there are more overnight trains in Europe.

17 Scenic Trains Travel on Europe s most scenic routes. Breath-taking views, sometimes part of UNESCO World Heritage Recommended scenic train routes in Europe Eurail Passes are accepted on most of these trains, while others are discounted for Pass holders. Reservations are often required or recommended. Austria Arlberg Line (Bludenz - Innsbruck) Semmering Bahn (Glognitz Semmering) Germany Black Forest Line (Offenburg - Konstanz) Rhine Valley Line (Mainz - Koblenz) Italy - Switzerland Centovalli Railway (Domodossola - Locarno - Switzerland) Bernina Express (Chur Tirano) Norway Bergen Railway (Bergen Oslo) Flåm Railway (Myrdal - Flåm) Rauma Line (Dombås - Åndalsnes) Norway in a Nutshell Tour The Sognefjord in a Nutshell Tour The Hardanger in a Nutshell Tour Sweden Inlandsbanan (Kristinehamn - Gällivare) Switzerland Glacier-Express (Davos/St.Moritz-Zermatt) Golden Pass (Luzern - Interlaken - Montreux) Wilhelm Tell Express (Lucern Locarno) Bernina Express (Chur - Tirano) Centovalli Railway (Locarno - Domodossola) Regional Express & Local Trains Travel like the locals on Europe's most common trains. Reservations are not required, or they are fairly cheap. These trains run often, so no stress if you miss a connection. Local trains also stop at smaller 'off-the-beaten-track' stations. You have a greater chance of meeting locals. Ferries discounted or free for Eurail Pass holders travel by ship where trains can't go relax on board of modern boats with many facilities Overview of ferries Balearia (Spain & Balearic Islands) Blue Star Ferries (Greece & Greek Islands) Color Line A/S (Denmark / Norway) DFDS Seaways (Norway / Denmark / UK / Netherlands) Finnlines (Finland / Germany / Sweden / Poland) Grimaldi Lines (Italy / Spain / Tunisia / Malta) HML (Greece / Italy)

18 Irish Ferries (Ireland / France / Wales) Minoan Lines (Greece / Italy Stena Line (Netherlands / UK)Stena Line LTD (Ireland / Wales / Scotland) Superfast Ferries (Adriatic Sea, Greece / Italy) Tallink Silja (Finland / Sweden / Germany / Estonia / Latvia) 22. It s Time to Find Your Train!? After checking the schedule and departure platform, it s time to find your train. If the traveller has made a reservation, he has to check the car number and seat number printed on the ticket. On the platform, railway employees can show you where your car will stop. Glass-enclosed cases on platforms at some stations called Composition of Trains show long-distance and overnight trains, car-by-car. There you can see exactly where your car will stop on the platform. The traveller should be ready to board the train the minute it arrives; station stops are often very short unless boarding is done at the beginning of the train s route. Numbers posted near the train s door or on a window show if the car is 1st or 2nd class; some trains have both classes in one car. Destination placard and car numbers are placed near the door. Trains can be split and sent in different directions. Advise your client to be sure the car he is on goes where he wants to go. Once the car is found, finding the right seat is easy. If a seat is reserved in a compartment, a sign on or next to the compartment door showing the seat s number must match the seat number on the ticket. For open-car seating, seat numbers are on the headrest. Travellers have to be prepared to vacate a reserved seat that does not belong to them when the rightful seat-holder arrives. 23. Unused Tickets or Refunds? If a client does not use the ticket saying he did not travel. We require as much proof as possible to valid the refund application. Some of the tickets are total non-refundable and non-exchangeable, which means no refunds or changes are permitted. e.g. We need a copy of a cancelled flight ticket, letter from the client or travel agency saying why he did not use the rail ticket, a copy of the new ticket purchased (if they did purchase a new one instead of using the original issued ticket). A refund or exchange of Eurail Passes is only possible: Within 1 year after the purchase of your Eurail Pass (the issue date printed on the Pass). If your Eurail Pass is unused and invalidated. A partially used Pass is not refundable! Promotional passes are non-refundable, non-exchangeable once issued. Please note that refunds can take up to 8 months as we send the tickets to our suppliers overseas, they in turn send it to the railway company. Once the Railway Company has completed their investigation, the refund works it s way back to us.

19 24. What is EUROSTAR? High Speed Train passenger train service. Between LONDON/ASHFORD PARIS/BRUSSELS/DISNEY/CALAIS. Their trains have more capacity than a jumbo jet 766 seats per train! Journey time Travelling at up to 300km/h - 2h 15 to Paris, and 1h 51 to Brussels. Operates approximately 20 times a day. (If clients want to go to EURODISNEY you leave LON in the morning and then depart from EURODISNEY in the afternoon) only 1 train a day. Check-in 45 mins 1 hour before except Premium Class which is 10mins before. Popular journeys Journey Travel time London St Pancras Paris Gare du Nord 2h 15 London St Pancras Brussels Midi/Zuid 1h 51 London St Pancras Lille 1h 20 London St Pancras - Disneyland Resort Paris 2h 34 Eurostar classes: Eurostar offers 3 classes of service being 2 for 1 st class and 1 for 2 nd class. 1 st Class = Business Premier and Standard Premier 2 nd class = Standard Class Business Premier which offers priority express check-in at the terminals, a dedicated ticket desk for check in, access to the Eurostar Executive lounges, spacious reclining seats with generous legroom, WiFi access at the terminals, a dedicated coach for business travelers, complimentary newspapers, 3-course meal with refreshments at your seat. Standard Premier offers spacious reclining seats with generous legroom, complimentary newspapers, and 3-course meal with refreshments at your seat. Standard class (2nd class) offers generous legroom and access to a bar-buffet car where a selection of food and beverages are available for purchase. Fare quoted includes MANDATORY SEAT RESERVATION Cross the English Channel by Eurostar Train through the "Chunnel".... Travelling between Britain and France. The time spent actually under the sea is about 20 minutes. It goes under at Ashford and up at Calais. Routes Eurostar trains operate on the following routes: Brussels Midi to London St Pancras International (daily up to 9 trains). Paris Nord to St Pancras International (daily up to 19 trains).

20 Eurostar Class Comparison chart: Dedicated fast track check-in closes 10 minutes before departure Our boarding guarantee Seamless check-in closes 30 minutes before departure Exclusive Business Premier lounge access with complimentary bar and refreshments Access to free wireless internet in all Business Premier lounges* Standar d Standard Premier Business Premier Extra spacious, comfortable seats Complimentary newspapers on board Complimentary magazines on board Full at-seat meal service and drinks A light meal and drinks served to your seat A variety of food and drinks available from the on-board bar-buffet Optional chauffeur service available (at extra cost)

21 * Free wireless access is available to all travellers throughout the whole of St Pancras International. 25. TRAVEL TIPS: What to Consider when Planning your Clients Trip Determine how long their visit overseas will be. Put together an itinerary of the countries they plan to visit and in what order. Consider flexibility and length of the trip some passes require a certain number of consecutive days of travel, while others offer more flexibility. How many people are travelling 2 or more people can qualify for discounts. Ages of the clients for age related discounts adults travel in first class, Youth (12-27) travel in second class at a discount, Senior Citizens qualify for discounts. The countries, which the passenger chooses to travel through, must also reflect on the pass. Overnight trains not only save you money on accommodation, but also get you to your destination early the next day, giving you a full day of sightseeing. Advise your clients to board overnight trains after 7:00pm to conserve money and valuable travel days. Only the day of your arrival will be counted on your rail pass, therefore you save a day of travel. Additionally, sleeper and couchette supplements cost less than a hotel room. Reservations are required for all sleeping accommodations on all overnight trains. Reservations are also required for high-speed trains as specified above. 26. Other Products Europe by Train has to Offer SIGHT-SEEING We can help you with Hop on Hop off open air red buses, these are an exciting and reasonable priced way to capture what the city has to offer, for further info contact our reservations team. ATTRACTIONS (BRITAIN & PARIS) 1. Kew Gardens 2. City Cruises 3. Beatle Story 4. Shakespeare Houses 5. Scotland Discovery Pass 6. English Heritage Overseas Pass 7. Dublin Pass 8. York Pass 9. Royal Yacht Britannia 10. Bateaux Parisiens OYSTER CARD Oyster is a plastic smartcard you can use instead of paper tickets. It costs (including the card fee) and Loaded with You swipe as you go along on undergrounds, city buses, trams and DLR. Transferable and has no expiry date, it can be reloaded at the station. Oyster is the cheapest way to pay for single journeys on bus, Tube, tram, DLR, London Overground and most National Rail services in London. * SEE OYSTER Rail Services Map AT END OF MANUAL

22 OTHER RAIL PRODUCTS SOLD BY EUROPE BY TRAIN AMTRAK Amtrak allows you to travel to over 500 destinations in 46 states, giving you the best sights the country has to offer. The network connects all major cities, as well as some places for which only rail travel allows the visit. Europe by Train offers passes and point-to-point tickets. Passes are from coast to coast on the entire Amtrak network. Japanese East Rail, Tokyo up. Passes 5/10 days consecutive or 4 days in 2 months. Green 1 st class and ordinary 2 nd class. (See Japan Rail Annexure at end of Manual) Canadian point to point tickets Australian Rail passes only China Rail Point-to-point tickets departing from Beijing only. * See China Rail Annexure at end of Manual 27. Pass Benefits Annexure Extra Pass Benefits Overview Get the most out of your Eurail Pass? Then check the extra benefits you can get in many European countries. The cheap ferry crossings between various Eurail countries are very popular. Other benefits include discounts on hotels, museums and additional transport. Eurail Discounts and Bonuses per Country Austria: boat trips, bus to Italy, hostel Belgium: discounted hotels Bulgaria: currently no benefits Croatia: hotels Czech Republic: bus to Germany and railway museum Denmark: ferries, private railway and museum Finland: ferries, museums and bus connection France: ferries, Paris metro, private trains and museums Germany: shipping lines, S-bahn, hotels, tourist buses and Trabi-Safari Greece: shipping lines, hotels, excursions Hungary: railway museum Ireland: ferry routes, hostels Italy: various ferry routes, bus to Austria Luxembourg: currently no benefits

23 Montenegro: currently no benefits Netherlands: ferry routes to Great Britain Norway: ferry routes, Flåm Railway, buses, InterRail center Poland: ferry routes Portugal: discount on Oceanário and touristic tours Romania: railway museum and hotels Serbia: railway museum Slovenia: currently no benefits Spain: ferries, hotels, museums Sweden: various shipping lines, buses and railway museum Switzerland: boat trips and private trains, transport museum These benefits are also available on the Eurail App. Please note that the Eurail.com website is usually more up-to-date. 28. Overview of Charges OUR CHARGES: Bookings with only 1 routing - EURO per person Bookings with more than one routing or passes max. EURO per person SEAT RESERVATIONS: Per person per sector from EURO pp subject to availability and increases. Certain trains are between EURO pp Reservations are included in most point to point bookings. TRAIN SUPPLEMENT: Charged instead of a seat reservation indicated with a circled R in the timetable EURO per seat SLEEPER RESERVATIONS: 1 st Class ranges from EURO per person 2 nd Class ranges from EURO per person COURIER FEES: Maximum of R200 R350. We recommend using a courier and building this fee into your cost. This is the safest way to deliver tickets! If tickets get lost they are NON-REFUNDABLE and CAN NOT be re-issued. We will always try and match any written quote. PLEASE ALWAYS ADVISE CLIENTS OF TERMS AND CONDITIONS Which are sent to you on all quotes and bookings via . Tel: info@europebytrain.co.za WEB: Booking Engine: EUROPE BY TRAIN

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