2018 Product Update & Review. Dec. 12, 2017

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Leona Henderson
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1 2018 Product Update & Review Dec. 12, 2017

2 Agenda Product Update: 10 Dec & 2018 Station News Train & Ticketing changes (10 Dec. & 2018) 2018 Rail Pass News Swiss Travel System Swiss Peaks Swiss Hotel & Rail Packages 2018 Q1 Training Schedule 2

STATION NEWS: FRENCH TGV STATIONS Entry gates to train platforms are located at: Paris Montparnasse, Marseille, Paris Gare du Nord, Paris Gare de Lyon, Nantes, Rennes, Paris Gare de l Est, Lyon Part

3 STATION NEWS: FRENCH TGV STATIONS Entry gates to train platforms are located at: Paris Montparnasse, Marseille, Paris Gare du Nord, Paris Gare de Lyon, Nantes, Rennes, Paris Gare de l Est, Lyon Part Dieu, Lyon Perrache and Bordeaux Bar code for entry appears on ticket or reservation No bar code on passes Passengers should allow ample time to pass through the entry gates 1 hour advance check-in for Groups

must arrive one hour prior to train departure time Proceed

4 STATION NEWS: FRENCH TGV STATIONS - IMPORTANT NOTICE FOR GROUPS Groups departing from a TGV station with gates Group must arrive one hour prior to train departure time Proceed to the Information Desk Group will be escorted to the correct gate

5 TRAIN CHANGES OBB Night Trains Change in equipment code: NJ (Nightjet) For trains booked via DB Nightjet train code booked via ERP remains EN Thello Night Trains For travel effective 16 December Thello tickets require name, surname and date of birth

6 TRAIN NEWS Czech Republic Train Line to Cesky Krumlov Effective 10 Dec., GWTR begins operation of line to Cesky Krumlov Eurail, Interrail and European East passes no longer accepted Passes still valid on the 1x daily Prague - Cesky Krumlov train operated by CD 8:01 depart Praha hl.n. arrive Cesky Krumlov 10:55 14:07 depart Cesky Krumlov arrive Praha hl.n. 16:57

7 TRAIN CHANGES New direct service: Milan <>Frankfurt Available through DB Direct and Trenitalia Direct Dep: Frankfurt 8.01, Arr: Milano Via: Luzern, Gotthard Tunnel, Bellinzona, Lugano, Como Operates as ECE/ICE train Dep: Milan 11.23, Arr: Frankfurt Via: Domodossola, Brig. Loetschberg-Tunnel, Thun, Bern Operates as EC train

8 TRAIN CHANGES France-Germany High Speed Extended booking horizon to 180 days, schedule permitting Berlin<>Munich route Hourly ICE service travel time: 4h 30m 90 minutes less Six ICE Sprinters link Berlin & Munich in under 4h Up to 2 hours less

9 TRAIN NEWS Glacier Express New seasonal pricing for reservations Low: 01 Jan 29 Mar 2018 Shoulder: 30 Mar 15 Jun / 17 Sep 14 Oct 2018 High: 16 Jun 16 Sep 2018 Reservation prices will vary based on long or short section Will not affect ticket price

10 TRAIN UPDATE Thalys New fare range and class of service Passholder offered in Standard and Comfort Service Level Standard Comfort Premium Seating Second class First class Conditions Amenities No exchange / no refund Power Outlets Free WiFi May be exchanged with a fee or may be refunded May be exchanged with a fee or refunded Power Outlets Free WiFi Wider seats May be exchanged or refunded Power Outlets Free WiFi Wider seats Meal served at seat Taxi reservation for Paris, Brussels and Amsterdam Lounge access

11 TRAIN UPDATE TGV Lyria New fare range and class of service Service Level Economy Comfort Business Class of Service Second class First class Routes All routes France<>Switzerland All routes France<>Switzerland Limited routes **ONLY AVAILABLE ON** Paris<>Geneva & Paris/Dijon<>Basel/Zurich Daily, except Saturday Fare Types Amenities Flexi - Fully Flexible Leisure - Semi Flexi Book Early - Restricted Food/Drink for purchase through at-seat trolley service or bar coach Leisure May be exchanged with a fee or refunded Food/Drink for purchase through atseat trolley service or bar coach Access to the Grand Voyageur lounge in Paris Gare de Lyon Power Outlets NOTE** Meal is no longer included Flexi - May be exchanged or refunded Dedicated quiet coach Hot meal served at seat - Breakfast/Lunch/Dinner included in price of ticket Free welcome drink Access to the Grand Voyageur lounge in Paris Gare de Lyon Power Outlets Taxi reservations for arrival in Paris International Newspaper/Magazine

12 TRAIN NEWS SNCF & French Journey ticketing change Non-refundable, non-exchangeable fares will issue as Print at Home only E2 Paper and TOD ticketing discontinued for these fares Applies to SNCF domestic (18 Jan) & the following (date to be announced) Brussels France TGV France Italy TGV France Freiberg TGV Lyria France Germany TGV Paris Luxembourg TGV

TRAIN NEWS France Intercity trains become TER trains Trains can no longer be booked in Euronet Expected live January 2018 Intercity tariffs will apply on the following routes TER tariffs will apply

13 TRAIN NEWS France Intercity trains become TER trains Trains can no longer be booked in Euronet Expected live January 2018 Intercity tariffs will apply on the following routes TER tariffs will apply on the following routes Paris-Troyes Belfort Bordeaux -La Rochelle Paris - Montargis -Nevers Bordeaux - Limoges Paris-Orléans - Tours Bordeaux - Ussel Paris - Bourges - Montluçon Clermont-Ferrand -Nîmes Does not affect Passholder fares Does not affect Group fares

TER REGIONS RECAP TER train tickets for regions in blue can not be issued through Euronet Exception: Passholder, Group and connecting fares still

14 TER REGIONS RECAP TER train tickets for regions in blue can not be issued through Euronet Exception: Passholder, Group and connecting fares still offered During Q 1&2 2018: issuance of Bretagne, Centre, and Hauts de France TER tickets will be discontinued in Euronet No change planned for Ile-de-France

15 2018 RAIL PASS NEWS: EURAIL Two New One Country Passes Eurail Turkey Pass & Eurail Serbia Pass (F level) 3, 4, 5, or 8 days in 1 month 1st & 2nd class: Adult, Saver, Youth New Eurail Two Country Select Pass Czech Republic and Poland Pass (low level) 4, 5, 6, 8, or 10 days in 2 months 1st & 2nd class: Adult, Saver, Youth Two children (4-11) free with paying Adult

16 2018 RAIL PASS NEWS: EURAIL Price level changes for One Country Passes Eurail Italy Pass price level scheduled to change on 01 April Pass/Country 2017 Level 2018 Level Eurail France Pass C B Eurail Benelux Pass C D Eurail Finalnd Pass C D Eurail Ireland Pass C D Eurail Italy Pass (New level as of 01 April) Eurail Romania Pass F E Eurail Slovakia Pass D F Eurail Bulgaria Pass E F Eurail Croatia Pass E F Eurail Czech Republic Pass E F C D

17 2018 RAIL PASS NEWS: EURAIL Eurail Passes available for sale in Europe Excludes promotional passes and AD75 New passholder benefits 30% discount on Stena Line ferry tickets to/from France, Ireland, Latvia, Norway, Sweden and the Netherlands Up to 25% off city cards from Tourist Offices in Frankfurt, Porto and Marseille

18 2018 RAIL PASS NEWS: EURAIL 7pm Rule Exception ÖBB/Nighjet Direct overnight trains departing from Rome at 18:58 to Munich and Vienna are still eligible for 7pm rule Applies only if final stop is after 4:00 Amsterdam Central Station Gate Closure Effective 04 Dec. the station gates will be closed Pass holders must use the barcode on the Pass cover to gain access to the platforms

19 2018 RAIL PASS: EURAIL Czech Republic Train Line to Cesky Krumlov Effective 10 Dec., GWTR takes over line to Cesky Krumlov Eurail and Interrail passes will no longer be accepted Passes are valid on the 1x daily Prague - Cesky Krumlov train operated by CD 8:01 depart Praha hl.n. arrive Cesky Krumlov 10:55 14:07 depart Cesky Krumlov arrive Praha hl.n. 16:57

20 RAIL PASS NEWS: EURAIL & INTERRAIL 2017 Eurail & Interrail ticket covers can be used in Eurail & Interrail ticket covers no longer valid Destroy all 2016 covers X

21 RAIL PASS NEWS EURAIL AND INTERRAIL 2017 Pass Guides and Maps can also be used in 2018 All 2016 material must be destroyed Change in 2018 Pass Guide Conditions of Use section removed Critical information added to How To Use section

22 2018 RAIL PASS NEWS Balkan Rail Pass TCDD Transport JSC now included in Turkey rail network New bonus: MZ Transport (FYROM) + TCDD Transport JSC (Turkey) BritRail Pass 3.4% increase Excludes passes for Scotland

23 2018 RAIL PASS NEWS Central Europe Triangle Pass 3% price increase European East Pass 3% price increase German Rail Pass 1.9% price increase

24 2018 RAIL PASS NEWS: SWISS TRAVEL SYSTEM Swiss Travel Pass, Swiss Travel Pass Flex, Swiss Transfer Ticket 5% price increase No increase on Swiss Half Fare Card Swiss Family Card: still free

25 2018 RAIL PASS NEWS: SWISS TRAVEL SYSTEM Mt Schilthorn and Mt Stanserhorn Free with Swiss Travel Pass Mt Pilatus and Mt Schynige Platte No longer free with pass in 2018 Passholder fare to be reinstated FIFA Museum: free with Museum Pass

26 2018 SWISS PEAK NEWS New booking display for Swiss Peaks (GSAs) Swiss Peak Pass family removed from Euronet Each STS Swiss Peak now listed individually STS Mountain Tops will display below Mountain Tops

27 2018 SWISS PEAK NEWS Stanserhorn Effective 18 Jan: available for all markets Reminders Korea and Thailand still cannot offer: Jungfraujoch, First, Schynige Platte, Harder Kulm India, GCC, and Sri Lanka still cannot offer: Matterhorn Glacier Paradise, Rothorn

28 2018 SWISS PEAK SEASONAL PRICING New Seasonal Pricing Based on travel date Low, Mid, High on 5 peaks Gornergrat Harder Kulm Jungfraujoch Top of Europe Matterhorn Glacier Paradise Rothorn

29 2018 SWISS PEAK SEASONAL PRICING Gornergrat Low: 01 Jan - 30 Apr 2018 / Nov 2018 Mid: 01 May - 30 June 2018 / 01 Sept - 31 Oct 2018 High: 01 July - 31 Aug 2018 Harder Kulm Low: Nov 2018 Mid: 14 Apr - 31 May 2018 / 01 Sept - 31 Oct 2018 High: 01 June - 31 Aug 2018

30 2018 SWISS PEAK SEASONAL PRICING Jungfraujoch Top of Europe Low: 01 Nov 08 Dec 2018 Mid: 01 Jan - 31 May 2018 / 01 Sept - 31 Oct 2018 High: 01 Jun - 31 Aug 2018 Matterhorn Glacier Paradise Low: 01 Jan 30 Apr 2018 Mid: 01 May - 30 Jun 2018 / 01 Sept - 31 Oct 2018 High: 01 Jul - 31 Aug 2018

31 2018 SWISS PEAK SEASONAL PRICING Rothorn Low: 01 Jan 30 Apr 2018 Mid: 01 May 30 Jun 2018 / 01 Sept - 31 Oct 2018 High: 01 Jul - 31 Aug 2018

32 2018 SWISS RAIL & HOTEL PACKAGES Discontinued Packages 3 White Peaks Swiss Mountain Peaks Zurich City & Swiss Alps

33 RAIL EUROPE TRAINING Training Program Q1 Sessions take place every Wednesday. Exceptions will be noted with an asterisk (*) Session times 0500 & 1500 CET (Jan-Mar) 0600, 1500 & 2100 CET (Apr-Nov) Date Jan 17 Jan 24 Jan 31 Feb 7 Subject 2018 Product Presentation Carrier Presentation STS Products Carrier Presentation Feb 14 Groups Part 1 Feb 21 Groups Part 2 Feb 28 Mar 7 Mar 14 Mar 21 Mar 28 Carrier Presentation Pass vs. Tickets Japan Railpass Carrier Presentation Great Train Journeys (North America - Amtrak Vacations/Discover/Alaska)

ADULT ADULT SAVER YOUTH YOUTH

ADULT ADULT SAVER YOUTH YOUTH 2018 Prices CONTENTS Eurail Global Pass.....................1 Eurail Four Country Select Pass..........2 Eurail Three Country Select Pass.........2 Eurail Two Country Select Pass..........3 One Country