EMD for Extra Bag fee for NZ V2 01FEB13

Transcription

1 EMD for Extra Bag fee for NZ V2 01FEB13

2 Contents DIFFERENCE BETWEEN ASSOCIATED (EMD-A) AND STANDALONE EMD (EMD-S)... 3 WHAT ARE RFICs/RFISCs?... 4 How RFICs/RFISCs are used in the EMD TSM... 4 EMD COUPON STRUCTURE... 4 EMD-A BEHAVIOUR... 4 EMD status codes... 4 Association / Disassociation... 4 EMD-A issuance restrictions... 5 PREPAID BAGGAGE ISSUANCE ON NZ using EMD-A... 5 E-TICKET REVALIDATION???... 9 Voiding an EMD Refunding an EMD E-TICKET VS EMD COUPON NUMBERING EMD ERROR MESSAGES EMD QUICK REFERENCE GUIDE TSM type P updates entries Transitional stored document display Delete a transitional stored document Remove Change Flag (PC) of a TSM Type P TSM History Issuance EMD display EMD refund EMD Cancellation EMD reprint on request

3 DIFFERENCE BETWEEN ASSOCIATED (EMD-A) AND STANDALONE EMD (EMD-S) There are two types of EMDs, the standalone EMD (EMDS) and the associated EMD (EMDA) that can be associated to e-ticket coupons. The two types differ in their behaviour and usage. Here are the main characteristics: Standalone EMD (EMDS) A standalone EMD is issued for a residual value or the collection of miscellaneous charges that are not lifted with an e-ticket coupon. For example vouchers, group deposits, change fees, and so on. The standalone EMD can consist of a single or multiple value coupons depending on background settings. It can be issued in connection with individual e-ticket coupons or an e-ticket. It can be linked with an e-ticket for reference. It can be consumed at issuance or used at different stages. It has no interaction with the airline systems (reservation systems and DCSs). Associated EMD (EMDA) An associated EMD is issued for the collection of miscellaneous charges and excess baggage charges that are lifted (considered used) at the same time as the e-ticket coupon. For example, sports equipment, pets in cabin or animal in hold, excess baggage, and so on. The associated EMD can consist of a single or multiple value coupons that are directly linked to individual flight coupons. Each EMD coupon that is associated to an e-ticket is referenced in the e-ticket record with the corresponding e-ticket coupon. The carrier and the routing of the EMDA and the e-ticket coupons must match. An EMDA can be automatically or manually associated or disassociated. Only airline agents can manually associate and disassociate EMDAs. The EMDA's final usage depends on the e- ticket coupon it is associated to, providing it does not become disassociated. 3

4 WHAT ARE RFICs/RFISCs? An RFIC is a Reason-For-Issuance code. It defines which group of services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can have multiple Reason-For- Issuance Sub-Codes (RFISCs). The RFISCs are airline-specific. How RFICs/RFISCs are used in the EMD TSM When you create an EMD Transitional Stored Miscellaneous (TSM) document or EMD pricing record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM. All services contained in an EMD belong to the same reason for issuance. An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD coupon is based on the RFISC. If the RFIC is the same, on the same EMD there can be different RFISCs EMD: Coupon Service code RFIC RFISC AKLSFO ASVC C 0CD SFOAKL ASVC C 0CE EMD COUPON STRUCTURE An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to four). The EMD coupon status indicates the current usage of the service or fee. When an EMD is associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are partly synchronized (temporary statuses do not come over from e-ticket to EMD). EMD-A BEHAVIOUR EMD status codes When the e-ticket that is associated to EMD is set to flown status (F) by airline departure control system (DCS), F status is cascaded also to associated EMD coupon. Intermediate statuses of e-ticket (A and C) are not cascaded on EMD coupon at the moment. Association / Disassociation System automatically disassociates EMD from e-ticket when travel agent exchanges e-ticket coupon that has EMD-A attached to it. e-ticket is voided. EMD must be voided separately if agent wants to cancel issuance e-ticket is refunded. EMD must be refunded separately if that is the intention 4

5 EMD-A issuance restrictions EMD-A can be issued only on prime NZ flights NZ EMD-A issuance on code share flights is not possible Passenger must hold NZ e-ticket. PREPAID BAGGAGE ISSUANCE ON NZ using EMD-A Prepaid baggage is easily priced by using automatic pricing function. The functionality can currently be used for NZ prime flights (flights operated by NZ and sold as NZ) when the passenger is holding an electronic ticket issued on NZ stock. It is not possible to sell prepaid baggage or autoprice excess baggage with this functionality if the passenger is traveling with an NZ codeshare flight operated by another carrier is holding an electronic ticket issued on another carrier stock than NZ/ Before selling additional baggage, make sure that the flight(s) has(have) been priced. 2. To display the catalogue of services available on the booked flights enter FXK FXK PASSENGER PR FROM-TO RFC OC SRV PTC BKM (NZD)TOTAL 001 P1 NZ AKL*AKL C 0CD ASVC ADT SSR NZD ND CHECKED BAG - CHECKED BAGGAGE LENGTH RESTRICTIONS- JET P1 NZ AKL*AKL C 0CE ASVC ADT SSR NZD RD CHECKED BAG - CHECKED BAGGAGE LENGTH RESTRICTIONS- JET + 3. Enter the SSR ASVC element into the PNR SSR ASVC C/0CD 0CD= 2 nd bag 0CE= 3 rd bag If no segment association is entered, the additional bag is added for all flight segments and passengers. The segment/passenger association can be added as follows SR ASVC -C/0CD/P1/S2 SR ASVC C/0CD/P1/S2-4 SR ASVC C/0CD/P1/S2,4 If there is more than one passenger in the PNR, passenger association is mandatory. 5

6 FXG Example: two passengers in PNR, passenger 2 has prepaid baggage on both flights: SR ASVC C/0CD/P2 4. The SSR ASVC elements are entered into the PNR with the status NN until the service is confirmed by the airline, the new chargeable indicator / can be seen in front of the SSR element. --- TST RLR --- RP/AKL1A0988/AKL1A0988 EC/SU 30JAN12/0156Z ZN6NB9 1.ADULT/ONE 2 NZ 006 W 15AUG 3 AKLLAX HK1 I *1A/E* 3 NZ 001 W 25AUG 6 LAXAKL HK *1A/E* 4 AP AKL AMADEUS NZ - HD (S1) - A 5 TK OK30JAN/AKL1A SSR DOCS NZ HK1 P/GBR/ /GBR/30JUN73/M/14APR13/ADULT/ ONE 7 /SSR ASVC NZ HK1 C/0CD/S2 8 /SSR ASVC NZ HK1 C/0CD/S3 9 FE PAX NONREF/NONEND/DATE CHANGES PERMITTED/REROUTE NZD200-BG:NZ/S FV PAX NZ/S If you want to price all the chargeable SSR elements, i.e. all the SSR elements with the chargeable indicator / in front of the SSR element, just type the following entry FXG If you want to specify the SSR elements to be priced, add the SSR element line numbers into the entry FXG/L6 FXG/L6-7 FXG/L6,8 6. The system returns the pricing display with the total price. PASSENGER PTC OC SRV NP PR FLGT DATE (NZD)FARE TAX TOTAL 01 ADULT/ONE ADT 0CD ASVC 1 NZ6 15AUG 0CD ASVC 1 NZ1 25AUG NZD NZD

7 TQM 7. The TSM-P after pricing: TSM 1 TYPE P AKL1A0988 EC/30JAN 00 INT I EMD-A CARR NZ 1.ADULT/ONE RFIC-C/E BAGGAGE 1. RFISC-0CD SECOND CHECKED BAG L 7 OPERATING CC-NZ FEE OWNER-NZ ORIGIN-AKL DEST-LAX B2 2. RFISC-0CD SECOND CHECKED BAG L 8 OPERATING CC-NZ FEE OWNER-NZ ORIGIN-LAX DEST-AKL B2 ADD INF/RKS: FARE F NZD EXCH VAL NZD TOTAL NZD FC AKL NZ LAX NZ AKLNZD184.00END 8. Enter the form of payment for the EMD if different from the PNR: TMI/FP-CASH TMI/M1/FP-CASH TMI/ALL/FP-CASH 9. The e-ticket needs to be issued before or at the same time as the EMD-A, so that the EMD-A will get associated with the ticket. Combined E-ticket & EMD issuance command: TTP/TTM/RT Retrieved PNR: --- TST TSM RLR --- RP/AKL1A0988/AKL1A0988 EC/SU 30JAN12/0222Z ZN6H74 1.ADULT/ONE 2 NZ 006 W 15AUG 3 AKLLAX HK1 I *1A/E* 3 NZ 001 W 25AUG 6 LAXAKL HK *1A/E* 4 AP AKL AMADEUS NZ - HD (S1) - A 5 TK OK30JAN/AKL1A SSR DOCS NZ HK1 P/GBR/ /GBR/30JUN73/M/14APR13/ADULT/ ONE 7 /SSR ASVC NZ HK1 C/0CD/S2 8 /SSR ASVC NZ HK1 C/0CD/S3 9 FA PAX /ETNZ/NZD /02FEB12/AKL1A0988/ /S FA PAX /DTNZ/NZD184.00/02FEB12/AKL1A0988/ /E FB PAX TTP OK ETICKET/S FB PAX TTM OK EMD/E FE PAX NONREF/NONEND/DATE CHANGES PERMITTED/REROUTE NZD200-BG:NZ/S2-3 7

8 10. Associated EMD-A with the electronic ticket number: EMD TYPE-A SYS-1A LOC-ZOZ6QL INT-D FCI-0 POI-AKL DOI-03FEB12 IOI PAX- APPLE/ONE ADT RFIC-C BAGGAGE REMARKS- CPN-1 RFISC-0CD NZ AKLLAX S-O ICW C1 (A) CPN-2 RFISC-0CD NZ LAXAKL S-O ICW C2 (A) FARE F NZD EXCH VAL RFND VAL TAX- TOTAL NZD /FC AKL NZ LAX NZ AKLNZD184.00END 8

9 E-TICKET REVALIDATION When the e-ticket is revalidated due to a date or flight number change, EMD-A stays associated. 1. The same PNR as in previous example. Return has been rebooked for a later flight: --- TST TSM RLR --- RP/HEL6X0558/HEL6X0558 OC/PR 11MAY11/0750Z 2Y9UW6 HEL6X0558/0001AA/10MAY11 1.REMES/RIITTA MS 2.REMES/LILJA MS 3 6X 363 Y 10JUN 5 HELOUL HK *1A/E* 4 6X 372 Y 13JUN 1 OULHEL HK *1A/E* 2. Tickets have been revalidated. PNR after this has been done: --- TST TSM RLR --- RP/HEL6X0558/HEL6X0558 AA/SU 11MAY11/0758Z 2Y9UW6 HEL6X0558/0001AA/10MAY11 1.REMES/RIITTA MS 2.REMES/LILJA MS 3 6X 363 Y 10JUN 5 HELOUL HK *1A/E* 4 6X 372 Y 13JUN 1 OULHEL HK *1A/E* 5 AP HEL AMADEUS SIX - A 6 TK OK11MAY/HEL6X0558//ET6X 7 /SSR XBAG 6X HK1 PREPAID/S3/P2 8 FA PAX /DT6X/EUR60.00/11MAY11/HEL6X0558/ /P2/E7 9 FA PAX /ET6X/EUR736.01/11MAY11/HEL6X0558/ /S3-4/P1 10 FA PAX /ET6X/EUR736.01/11MAY11/HEL6X0558/ /S3-4/P2 As a consequence of original flight cancellation SR element was also cancelled. No new SSR needs to be created for Prepaid Baggage. The association between the e-ticket and EMD still exists: TKT RCI- 1A LOC-2Y9UW6 OD-HELHEL SI- FCMI-0 POI-HEL DOI-11MAY11 IOI REMES/LILJA MS ADT S I 1 OHEL 6X 363 Y 10JUN0730 OK YFLEX O 2PC 2 OOUL 6X 372 Y 13JUN1550 OK YFLEX O 2PC HEL FARE F EUR TOTALTAX EUR TOTAL EUR /FC HEL 6X OUL X HEL296.00EUR592.00END FP CASH FOR TAX/FEE DETAILS USE TWD/TAX IN CONNECTION WITH: E1(A) E2(A) 9

10 Voiding an EMD Agent made a reservation today and issued e-ticket and EMD: Association is shown on the EMD: EMD TYPE-A SYS-1A LOC-ZOZ6QL INT-D FCI-0 POI-AKL DOI-03FEB12 IOI PAX- APPLE/ONE ADT RFIC-C BAGGAGE REMARKS- CPN-1 RFISC-0CD NZ AKLLAX S-O ICW C1 (A) CPN-2 RFISC-0CD NZ LAXAKL S-O ICW C2 (A) FARE F NZD EXCH VAL RFND VAL TAX- TOTAL NZD /FC AKL NZ LAX NZ AKLNZD184.00END Agent then notices that the ticket needs to be voided as reservation class was wrong. After ticket has been voided, refunded or exchanged, system automatically disassociates EMD: If the e-ticket is voided, the associated EMD should also be voided. EMD voiding with line number: TRDC/L9 FA PAX /DVNZ/NZD184.00/03FEB12/AKL1A0988/ /E7-8 10

11 EMD TYPE-A SYS-1A LOC-ZOZ68G INT-D FCI-0 POI-AKL DOI-03FEB12 IOI PAX- APPLE/ONE ADT RFIC-C BAGGAGE REMARKS- CPN-1 RFISC-0CD NZ AKLLAX S-V SAC F50008 CPN-2 RFISC-0CD NZ LAXAKL S-V SAC F50008 FARE F NZD EXCH VAL RFND VAL TAX- TOTAL NZD /FC AKL NZ LAX NZ AKLNZD184.00END FP CASH FOID- Refunding an EMD EMD refund with line number: TRF/L9 TRFP to process the refund EMD TYPE-A SYS-1A LOC-ZOZ6QL INT-D FCI-0 POI-AKL DOI-03FEB12 IOI PAX- APPLE/ONE ADT RFIC-C BAGGAGE REMARKS- CPN-1 RFISC-0CD NZ AKLLAX S-R SAC F50007 CPN-2 RFISC-0CD NZ LAXAKL S-R SAC F50007 FARE F NZD EXCH VAL RFND VAL TAX- TOTAL NZD /FC AKL NZ LAX NZ AKLNZD184.00END FP CASH FOID- 11

12 E-TICKET VS EMD COUPON NUMBERING When there is an surface sector in the itinerary, there is ARNK in PNR and on the e-ticket one coupon will be marked as ARNK. On EMD no coupons are used for unflown sector. Example: --- TST TSM RLR --- RP/AKL1A0988/AKL1A0988 EC/SU 3FEB12/0119Z ZOZ73S 1.PEAR/ONE 2 NZ 002 W 06SEP 4 AKLLAX HK1 I *1A/E* 3 ARNK 4 NZ 007 W 15SEP 6 SFOAKL HK1 I *1A/E* 5 AP AKL AMADEUS NZ - HD (S1) - A 6 TK OK03FEB/AKL1A0988//ETNZ 7 SSR DOCS NZ HK1 P/NZL/ /NZL/30JUN84/M/15APR16/PEAR/O NE 8 /SSR ASVC NZ HK1 C/0CD/S2 9 /SSR ASVC NZ HK1 C/0CD/S4 On the TSM-P there are two coupons as prepaid baggage has been sold for the two flight segments. The associated e-ticket coupon numbering shown on TSM-P is based on e-ticket nbr having coupons 1 and 3: TSM 1 TYPE P AKL1A0988 EC/03FEB 00 INT I EMD-A CARR NZ 1.PEAR/ONE RFIC-C/E BAGGAGE 1. RFISC-0CD SECOND CHECKED BAG L 8 OPERATING CC-NZ FEE OWNER-NZ ORIGIN-AKL DEST-LAX B2 ICW E1 2. RFISC-0CD SECOND CHECKED BAG L 9 OPERATING CC-NZ FEE OWNER-NZ ORIGIN-SFO DEST-AKL B2 ICW E3 ADD INF/RKS: FARE F NZD EXCH VAL NZD TOTAL NZD FC AKL NZ LAX/-SFO NZ AKLNZD184.00END FP CASH 12

13 On the EMD the coupon numbering is based on associated e-ticket that has cpns 1-3 (as 2 is ARNK): EMD TYPE-A SYS-1A LOC-ZOZ73S INT-D FCI-0 POI-AKL DOI-03FEB12 IOI PAX- PEAR/ONE ADT RFIC-C BAGGAGE REMARKS- CPN-1 RFISC-0CD NZ AKLLAX S-O ICW C1 (A) CPN-2 RFISC-0CD NZ SFOAKL S-O ICW C3 (A) FARE F NZD EXCH VAL RFND VAL TAX- TOTAL NZD /FC AKL NZ LAX/-SFO NZ AKLNZD184.00END Associated e-ticket: TKT RCI- 1A LOC-ZOZ73S OD-AKLAKL SI- FCMI-0 POI-AKL DOI-03FEB12 IOI PEAR/ONE ADT ST 1 OAKL NZ 2 W 06SEP2130 OK WAM1Y O 1PC 2 LAX ARNK 3 OSFO NZ 7 W 15SEP2145 OK WAM1Y O 1PC AKL FARE F NZD TAX NZD 35.00YR TAX NZD 14.31KK TAX NZD 96.03XT TOTAL NZD /FC AKL NZ LAX//SFO817.08NZ AKL817.08NUC END ROE XF SFO4.5 FE NONREF/NONEND/DATE CHANGES PE FP CASH 13

14 EMD ERROR MESSAGES UNCONFIRMED SERVICE REQUEST CT RJT: EMD AND ET COUPON OPERATING CARRIER DO NOT MATCH PREVIOUS TSM EXISTS- SERVICE OVERLAP DOCUMENT NOT AVAILABLE FOR REFUND REQUEST EMD AND ET BOARD AND OFF POINTS DO NOT MATCH When EMD is created from SSR element, the status of SSR must be HK before EMD issuance is possible. You are trying to issue EMD for segment that is operated by another carrier. At the moment it is possible to issue EMD-A only for NZ operated flights. TSM already exits for the segment. Depending on the situation delete the previous TSM or create a new one only for segments where TSM is missing. At least one coupon of the EMD must have the status A (airport control) or O (open for use). The origin and destination of the EMD coupons and the e-ticket coupons must be the same. More SYSTEM ERROR MESSAGES can be found from Amadeus Help pages: HEEMD SYSTEM WARNING MESSAGES: GPSYM 14

15 EMD QUICK REFERENCE GUIDE TSM type P updates entries TMX TMF TMH TTM EWD EWH TRF TRFU TRFP TRFIG TRDC EMR Delete TSM-P Remove change flag Display history EMD issuance EMD display EMD history display EMD refund EMD refund update Refund validation Cancellation of refund process Cancellation, voiding EMD reprint Transitional stored document display TQM/M8 Display of the TSM number 8. Delete a transitional stored document TMX/M8,10,12-14 Delete TSM Type P 8, 10, 12, 13 and 14. TMX/P1,3-7 Delete TSMs Type P of Passenger1 and Passengers 3 to 7. TMX/ALL Delete all TSMs Type P TMX/M1,2 System deletes TSMs Type Ps 1 and 2. TMX/P1,3,4 The system deletes all TSMs for passengers 1 or 3 or 4. Remove Change Flag (PC) of a TSM Type P TMF/M1-3,5 Remove Change Flag (PC) for TSMs Type P 1, 2, 3 and 5. 15

16 TSM History TMH/M1 Display history for TSM 1. TMH/L12 Display history for service at line 12 in the PNR Issuance TTM The basic entry to issue an EMD from the Reservation System. TTP/TTM/RT Issue e-ticket & EMD at the same time & retrieve PNR. TTM/M1-3 Selects TSMs 1 to 3 TTM/P1,3,4 Selects passengers 1, 3 and 4 TTM/P2/INF Selects the TSM of the infant associated to passenger 2 TTM/L1,3-4 Selects line 1, 3 and 4 TTM1/M3 Select Transitional Stored Document 3 and printer 1. TTM/P3/TKT Preparation for EMD issuance This option validates the PNR in order to prepare the EMD issuance. TTM/EPR-EML-marc.smith@gmail.com/P1 Request the Sending of the Passenger Receipt of passenger 1 to the specified addresses additionally to the EMD issuance TTM/EPR-EMLA/P2 Request the Sending of the Passenger Receipt of passenger 2 to the addresses specified in the APE PNR elements additionally to the EMD issuance EMD display EWD/EMD EMD display of ticket number EWD/L7 Display EMD from PNR by line number EWDRT Re-display EMD refund TRF/L07 TRF/i-27 TRF /EMD TRFU/U TRFU/FP1CASH TRFP TRFP TRFIG EMD Refund from a retrieved PNR EMD Refund from a Sales Report EMD refund from an EMD number Update EMD Refund amount used Update EMD Refund Form of payment EMD refund panel: Validation Update EMD Refund amount EMD refund process cancellation 16

17 EMD Cancellation TRDC/L07 TRDC/27 TRDC/TK Cancellation of an EMD referred to in line 7 of the retrieved PNR Cancellation of item 27 of the Sales Report Cancellation by document number EMD reprint on request EMR/P1,3 Selects passengers 1 and 3 EMR/L7 Line selection EMR/EPR-EML-marc.smith@gmail.com sending to address EMR/EPR-EMLA sending by referencing APE EMR/EMD Reprint of EMD number