Electronic Miscellaneous Document - EMD

Transcription

1 Amadeus Selling Platform Electronic Miscellaneous Document - EMD

2 Index What is an EMD?... 3 Characteristics of a Standalone EMD-S... 3 How to Create Chargeable Services in the PNR for a Standalone EMD-S... 3 Understanding Reason for Issuance (RFICs) and Reason for Issuance Sub Codes (RFISCs)... 4 How RFICs/RFISCs are Used in the TSM-P... 4 What is the EMD Coupon Structure?... 5 The EMD Guide... 5 Change Fee... 7 Single Passenger PNR... 7 Multi Passenger PNR... 9 Group Deposit Residual Value/Refundable Balance EMD History EMD Voiding EMD Refunding EMD Sales Report EMD Quick Reference Guide Document control Document Release Information Release number Date updated Updated by Details of update /05/2011 Neil Canning Document Creation /10/2011 Sarah Bowden General update/proofing /01/2012 Sarah Bowden Addition of EMD Guide information /5/2012 Caroline Jones Updated EMD Guide Information Page 2 of 28

3 What is an EMD? An Electronic Miscellaneous Document (EMD) allows you to sell and track the usage of charges be that for example a penalty change fee, a residual value or excess baggage and so on where an airline permits. It is a solution to eventually replace existing Virtual Miscellaneous Charges Orders (VMCO). With an EMD you can: Accept payment for various types of services including air transportation, group deposits, rebooking fees and other charges. Issue an electronic document and print it on blank paper (depending on your profiles settings) Automatically integrate miscellaneous charges into invoices, sales reports, back office accounting systems. The initial launch of EMDs will permit the issuance of what is known as Standalone EMDs (EMD-S). Characteristics of a Standalone EMD-S Standalone EMD (EMD-S) A standalone EMD is issued for a residual value or the collection of miscellaneous charges that are not covered by an e-ticket coupon, for example group deposits and change fees. The standalone EMD can consist of a single or multiple value coupons depending on airline background settings. It can be issued in connection with individual e-ticket coupons or an entire e-ticket. It can be linked with an e-ticket for reference. It can be consumed at issuance or used at different stages. It has no interaction with the airline systems (reservation systems and DCSs). How to Create Chargeable Services in the PNR for a Standalone EMD-S To create a chargeable service or fee for which you wish to issue an EMD-S you would need to enter a Manual Auxiliary Segment (SVC) into the booking. A manual Transitional Stored Miscellaneous Document with a Pricing Quotation Record (TSM-P) would then be created including items such as reasons for issuance and reason for issuance sub codes, amounts and form of payment details before issuing the EMD-S. Page 3 of 28

4 Understanding Reason for Issuance (RFICs) and Reason for Issuance Sub Codes (RFISCs) A Reason for Issuance Code (RFIC) defines which group of services an EMD belongs to. These are compliant with the IATA standard. Some RFICs have been defined by IATA (International Air Transport Association), others can be used and defined by the airlines. An RFIC can have multiple Reasons for Issuance Sub Codes (RFISCs). RFISCs are airline specific. For example an EMD could be issued for additional baggage for a passenger to take golf equipment. The Reason for Issuance Code on the EMD would represent baggage whereas the Reason for issuance Sub Code would then indicate further that this was specifically for golfing equipment. In this example using the table below the RFIC for Baggage would be C. The RFISC for Golfing equipment would be 99O (as defined by the airline) RFIC RFISC Description C 99Z Excess Weight C 99L Biking Equipment C 99O Golfing Equipment The RFICs and the RFISCs are managed by Amadeus for the airlines in a Service Preference Table. The Service Preference Table drives EMD functionality at Reason for Issuance Code Level. By reading any associated restrictions placed by the airlines against the RFIC it will then determine the type of transaction which can be performed on an EMD. For example if the EMD can be refunded or reissued. How RFICs/RFISCs are Used in the TSM-P When you create a Transitional Stored Miscellaneous (TSM) document for an EMD, the system creates this as a type P (Pricing Quotation Record) TSM also called a TSM-P. The RFIC and RFISCs and their descriptions are automatically filled in the TSM-P. All services contained in an EMD belong to the same reason for issuance code. An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD coupon is based on the RFISC. Page 4 of 28

5 What is the EMD Coupon Structure? An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to four document numbers). Each EMD coupon contains the following information: RFIC (belongs to the same RFIC as all the coupons of the EMD) RFISC (can be different to other EMD coupons) Coupon status (O for Open, F for Flown/Used, R for Refunded, V for Voided, and so on). For more information on EMD coupon status enter HE EMD then GPEDI in Selling Platform. When you issue an EMD, the following coupons can be printed on a broadcast printer, depending on your office settings: Audit Coupon (optional) Agent Coupon (optional) Passenger Receipt (optional) Credit Card Charge Form (optional) The EMD Guide The EMD guide offers three features: 1. A list of airlines which have opened their EMD to Amadeus Travel Agencies in a given country. 2. A list of markets where an airline distributes EMDs to Amadeus Travel Agencies. 3. A list of services proposed by an airline and the characteristics for the service. 1. Travel agents can now get a list of airlines that have opened their EMD in a given country. EGVD/Cxx Example display EGVD/CGB View the validating display for a specific country (where xx is the country code) EGVD EMD Guide Validating Display AIRLINES DISTRIBUTING EMD IN THE COUNTRY: GB 6X AF AY BA IB Page 5 of 28

6 2. Travel agents can display by airline the list of countries where EMD is deployed. EGCD/Vxx Example display View countries where EMD is deployed for a specific airline (where xx is the airline code) EGCD EMD Guide Country Display EGVD/CAF COUNTRIES WHERE EMD IS DEPLOYED FOR AIRLINE: AF GB 3. A list of services proposed by an airline.** EGSD/Vxx View services available for a specific airline (where xx is the airline code) EGSD EMD Guide Service Display EGSD/VAY LIST OF EMD SERVICES FOR AIRLINE: AY CODE RFIC/SC BOOK TA ISS. DESCRIPTION 1 OBAG C/0C3 SSR YES Prepaid EGSD/L1 is a follow up entry to display the characteristics of an EMD service. In this example the characteristics of service code OBAG Example displays OBAG: Prepaid VALIDATING CARRIER:AY RFIC:C RFISC:0C3 EMD TYPE:A BOOKING METHOD: SSR Booking Method : SSR requires a service to be created using the SR entry which is then priced. This will create an associated EMD (EMD-A) which no carrier currently uses. PENF: Change fee VALIDATING CARRIER:AY RFIC:I RFISC:993 EMD TYPE:S BOOKING METHOD: SVC MONOCOUPON EMD: YES Booking Method; SVC requires the manual creation of an EMD using the IU entry. This will create a standalone EMD (EMD-S). **NB : Please note although a service may appear in a list this does not necessarily mean the airline offers this service using EMD on Amadeus.** Please only use services confirmed by airlines as if you use any other services in the list you may receive ADM s** Page 6 of 28

7 Change Fee Single Passenger PNR PNR is changed (S3) and reissue or revalidation processed Create SVC segment for PNR to collect change fee (GBP50) >IU 6X HK1 PENF LHR / 22JUL Create pricing record, where validating carrier is 6X >TMC/V6X In this example adding a date in the SVC creation entry will close the Not Valid After validity of the EMD coupon to 22 July. Update pricing record EMD is presented at LHR to Amadeus Airways (D) >TMI/ALHR/DAMADEUS AIRWAYS Coupon value (CV-) and (F) total document value (including currency) >TMI/CV-50/FGBP50 In conjunction with ticket (IC-TKT) and coupon number (E) >TMI/IC-TKT E2 (TMI/IC-TKT E1-2) Info/Remarks (H) >TMI/H FREE FORMAT TEXT Form of payment (FP-) >TMI/FP-NONREF AGT Page 7 of 28

8 Add endorsement (FE-) (where applicable) >TMI/FE-CHANGE FEE COLLECTED Coupon value Reason for Issuance Code and Sub Code Issued in connection with The value of the document is consumed at issuance and therefore cannot be carried forward to pay for another amendment Total Document Value Endorsements and form of payment Issue EMD >RF xx >TTM/RT EMD FA element with DT6X and segment association is created. Page 8 of 28

9 Display EMD >EWD/L8 EMD document number EMD Type S = Standalone Coupon status Settlement Authorisation Code generated by the airline Note that when a change fee EMD is created the status of EMD coupon is automatically changed to Flown (S-F). If you make a mistake you are able to cancel EMD sale using the TRDC entry (see the section on EMD voiding on page 18). Multi Passenger PNR Example PNR - 1 Adult, 1 Child and 1 Infant PNR is changed (S4) and reissue or revalidation processed In this example there will be a penalty fee of GBP100 for Adult, GBP75 for the Child and GBP10 for the infant to be collected. Page 9 of 28

10 Create SVC segments in the PNR for seated (not the infant) passengers first as the INF will be treated separately. >IU 6X HK1 PENF LON/20NOV/P1 >IU 6X HK1 PENF LON/20NOV/P2 SVC segments created for seated passengers first Create pricing record where validating carrier is 6X >TMC/V6X At this stage pricing records are only generated for the seated passengers. Create SVC segment for the infant passenger relating the entry to the associated adult >IU 6X HK1 PENF LON/20NOV/P1 SVC segment on line 7 can now be used to create a pricing record for the infant Create the pricing record where validating carrier is 6X for the infant by adding a passenger type code and line relating the entry to the SVC segment in the PNR >TMC/V6X/INF/L7 Update the pricing records Pricing records can be updated individually by adding a TSM relation option /M1 to your entry. Where relevant, multiple pricing records can be updated simultaneously by using a /ALL option instead. In the following example both options will be used where appropriate. EMD is presented at LON to Amadeus Airways (D) >TMI/ALL/ALON/DAMADEUS AIRWAYS Page 10 of 28

11 Form of payment (FP-) >TMI/ALL/FP-NONREF AGT Coupon value (CV-) and (F) total document value (including currency) >TMI/M1/CV-100/FGBP100 >TMI/M2/CV-75/FGBP75 >TMI/M3/CV-10/FGBP10 In conjunction with ticket (IC-TKT) and coupon number (E) >TMI/M1/IC-TKT E1 (TMI/IC-TKT E1-2) >TMI/M2/IC-TKT E1 >TMI/M3/IC-TKT E1 Add endorsement (FE-) (where applicable) >TMI/ALL/FE-CHANGE FEE COLLECTED Add received from and issue EMDs >RF xx >TTM/RT PNR after Multiple EMD Issuances Group Deposit Example of a Group PNR: Add individual passenger name >NM1SMITH/JOHN MR Page 11 of 28

12 Create SVC segment with service code DEPO for this passenger including place and date of creation >IU 6X HK1 DEPO-FREE TEXT/LHR/03MAR (free text optional) Create pricing record for SVC element, where validating carrier is 6X >TMC/V6X Update pricing record Present at (A) LHR to (D) Amadeus Airways, coupon value (CV-) and deposit amount (F) >TMI/ALHR/DAMADEUS AIRWAYS/CV /FGBP Form of payment (F) >TMI/FP-NONREF AGT Info/Remarks (H) >TMI/H GROUP DEPOSIT X10 PAX LON HEL LON Add endorsement (FE-) (where applicable) >TMI/FE-GROUP DEPOSIT 10 PAX LON HEL LON Issue EMD >RF xx >TTM/RT PNR after EMD issuance: Page 12 of 28

13 EMD after issuance As the value of this type of EMD is not consumed at issuance the Status code is displayed as S-O for open Note: In this example the EMD is non-exchangeable and therefore cannot be used as part of a reissue transaction. Note: Please check with the relevant airline for any follow up actions required following EMD issuance. Residual Value/Refundable Balance To be used when at time of exchange the new document is cheaper than the original one. Residual value will be refunded to the customer. In the case below there will be residual value due to a reissue of a ticket and therefore you will have to use code RSVR (Residual value). Change of routing leads to a lower fare level Page 13 of 28

14 Refund in this example will be GBP (FARE Taxes 5.40QA and 4.00YQ) Create SVC element >IU 6X HK1 RSVR LON/03MAR Create pricing record where validating carrier is 6X >TMC/V6X Update pricing record Add present at (A) LON to (D) Amadeus Airways >TMI/ALON/DAMADEUS AIRWAYS Add the refundable fare and taxes as Reissue fare (R) and old taxes(o). Total (W) is 0: >TMI/RGBP182.00/OGBP5.40QA/OGBP4.00YQ/WGBP0.00 Add refundable fare amount (excluding taxes) in coupon value: >TMI/CV-182 Add Form of Payment in Reissue format: >TMI/FP-O/NONREF AGT Add Original Issue information: >TMI/FO E1LON03MAR11/ Add Endorsement information (where applicable) >TMI/FE-REFER REFUND TO SELLING OFFICE Page 14 of 28

15 TSM-P ready for issuance: Coupon value Exchange value including refundable taxes. Note! Both e-ticket and residual EMD have to be issued at the same time, using the combined entry: Issue EMD >RFxx >TTP/TTM/RT PNR after issuance of both new e-ticket (ET6X) and EMD (DT6X): Display EMD >EWD/L9 Page 15 of 28

16 Refundable Value of EMD including taxes EMD History Display EMD >EWD Page 16 of 28

17 >EWH RFISC = Reason for Issuance Sub Code RFIC = Reason for Issuance Code ST = EMD Coupon Status EMD Voiding The system will perform a void without first displaying the EMD record, however it is recommended to view the EMD record before performing a void transaction in order to ensure the correct document number is being processed. Display an EMD from a PNR by Line Number >EWD/L8 Display and EMD by document number >EWD/EMD Voiding an EMD from within a PNR EMD on line 8 has to be voided. >TRDC/L8 Page 17 of 28

18 After PNR has been retrieved FA element has changed to reflect sales cancellation DT6X has changed to DV6X: Voiding an EMD by Document Number EMD has to be voided. >TRDC/TK (10 digit EMD number excluding the numerical airline designator code) Example of a voided EMD: Status Code S-V indicates EMD has been voided. EMD Refunding EMD refund follows the same logic as ticket refund. Page 18 of 28

19 Refund entry using EMD line number >TRF/L6/EMD Refund record is displayed: Insert Form of Payment (if not automatically populated in the refund record) >TRFU/FP1NONREF AGT If the complete value of EMD is refunded confirm refund >TRFP EMD status is now R for Refunded: >EWDRT Status Code S-R indicates EMD has been refunded Page 19 of 28

20 After PNR has been retrieved FA element has changed from DT to DR to reflect sales refund: How to refund from a document number Display EMD >EWD/EMD Display Refund Record by EMD Document Number >TRF /EMD Insert Form of Payment (if not automatically populated in the refund record) >TRFU/FP1NONREF AGT Process Refund >TRFP How to refund from TJQ list by item number >TRF/I-27 (sequence number of the document on the TJQ list) EMD Sales Report The EMD will appear on the Sales Report with the transaction code EMDS. Details of the document can be displayed using the TJT/I- entry >TJT/I Page 20 of 28

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22 EMD Error Messages UNCONFIRMED SERVICE REQUEST UNABLE TO MATCH RESIDUAL VALUE WITH REISSUE PRICING RECORD CT RJT: EMD AND ET COUPON OPERATING CARRIER DO NOT MATCH PREVIOUS TSM EXISTS- SERVICE OVERLAP DOCUMENT NOT AVAILABLE FOR REFUND REQUEST EMD AND ET BOARD AND OFF POINTS DO NOT MATCH EMD COUPONS ALREADY ASSOCIATED ETKTS TO BE ASSOCIATED MUST BE CONJUNCTIVE NOT AUTHORIZED NUMBER OF EMD COUPONS NOT MATCHING NUMBER OF ETKT COUPONS When EMD is created from SSR element, the status of SSR must be HK before EMD issuance is possible. e.g. when issuing ticket & residual value EMD when FOP is EMD voucher: check that FOs are identical in TST and TSM (document number & IATA code). You are trying to issue EMD for segment that is operated by another carrier. At the moment it is possible to issue EMD-A only for AY operated flights. TSM already exists for the segment. Depending on the situation delete the previous TSM or create a new one only for segments where TSM is missing. At least one coupon of the EMD must have the status A (airport control) or O (open for use). The origin and destination of the EMD coupons and the e-ticket coupons must be the same. The EMD coupons that you specified in your entry are already associated to e- ticket coupons. The e-ticket numbers must belong to the same set of conjunctive e-tickets as the e- tickets that are already associated to the EMD. You are not authorized to make this entry or this coupon status change. OR: The EMD coupons are already associated to e-ticket coupons. OR: The EMD coupons have a nonexchangeable indicator set. OR: The EMD must be an associated EMD (EMD-A) The number of EMD coupons must be equal to the number of e-ticket coupons. Page 22 of 28

23 EMD Quick Reference Guide TSM type P updates entries At document level : Base fare first issue F or I or U F: normal fare I : first issue IT fare U: BT first issue fare Base fare reissue R or Y or W R: reissue normal fare Y: reissue IT fare W: BT reissue fare Equivalent fare E Tax amount O or X O = old tax X = new tax Exchange value fare N Total amount W Fare calculation FC- Net fare NF- Refundable value fare RV- Bankers rate K1 Document remarks H International indicator Y Validating carrier V Tour code FT- Form of payment FP- Endorsement FE- Original document FO- Commission FM- Fare discount FD- Miscellaneous information FZ- At coupon level Coupon value Remarks Fare owner Present at Present to Excess baggage pieces Excess baggage kilos Rate per unit (weight/piece) In connection with CV- CR- FW- A D PC- KG- ER- IC- Page 23 of 28

24 List of EMD entries IU TMC/Vxx TMI TQM TMX TMF TMH TTM EWD EWH TRF TRFU TRFP TRFIG TRDC EMR SVC creation Manual creation of TSM-P, V= validating carrier TSM-P update TSM-P display Delete TSM-P Remove change flag Display history EMD issuance EMD display EMD history display EMD refund EMD refund update Refund validation Cancellation of refund process Cancellation, voiding EMD reprint EMD Preparation IU AY HK1 PENF IU AY HK1 RSVR IU AY HK1 DEPO Create an SVC for penalty fee. Create an SVC for residual value. Create an SVC for group deposit. Manual creation of TSM type P TMC/VAY/L8,10,12-14 Create TSM(s) Type P for Services on line 8, 10, 12, 13 and 14. Page 24 of 28

25 TSM-P update entries TMI/M1/FEUR Base Fare Indicator applies, to TSM 1 If TMI/F (with no value and options) is entered, all existing fare elements (Base Fare, Taxes, Total, Equiv, etc.) of the TSM Type P are deleted (but the issue indicator remains). TMI/M2,3/F Remove Base Fare Indicator, in TSMs 2 and 3. TMI/M1/FEUR Base Fare applies, to TSM Type TMI/M1/FGBP100/EEUR Equivalent Fare applies, to TSM 1 TMI/M2,3/FGBP100/E To remove Equivalent Fare, in TSMs 2 and 3. TMI/M1/FEUR200/NEUR Exchange Value Fare applies, to TSM 1 TMI/M1/FEUR92,59/XEUR7.41YFGO/O5FR Set TSM 1 Base Fare 100, New Tax 10 YF and Old Tax 5 FR without currency (these values are added, other preexisting ones are removed) TMI/M1/FEUR100/XEUR152.12YQAD/XEUR17.2 0UBAS TMI/M1/FC-HEL AY LON EUR END TMI/M2,3/FC- TMI/M1/K TMI/M2,3/K1 TMI/L6/CV TMI/M1/CV TMI/ALL/CV TMI/L6/DFINNAIR TMI/M1/ALHR TMI/L6/PC-10 TMI/M1/KG-20 TMI/L6/IC-TKT E1 Set TSM 1 new taxes: EUR for YQAD tax and EUR for UBAS tax (these ones are added, other pre-existing ones are removed) Fare Calculation inserted in TSM Type P 1 Remove Fare Calculation, in TSMs Type P 2 and 3. Set TSM Type P 1 Banker's Rate field Remove all Banker's Rates, in TSMs Type P 2 and 3. Coupon Value applies to coupon corresponding to Service from line 6 in the PNR. Coupon Value applies, to all coupons of Record1. Update Coupon Value at coupon level for all TSMs Type P in PNR. Present To applies to coupon corresponding to Service from line 6 in the PNR. Present At applies, to all coupons of Record1. Excess Baggage applies, in TSM Type P 1, to coupon corresponding to Service from line 6 in the PNR. Excess Baggage applies, to all coupons of Record1. Add ICW applies to coupon corresponding to Service 6 in the PNR. Page 25 of 28

26 Automated Reissue Process for EMD exchange TMI/EXCH Turn TSM Type P 1 to Reissue Transitional stored document display TQM/M8 Display of the TSM number 8. Delete a transitional stored document TMX/M8,10,12-14 Delete TSM Type P 8, 10, 12, 13 and 14. TMX/P1,3-7 Delete TSMs Type P of Passenger1 and Passengers 3 to 7. TMX/ALL Delete all TSMs Type P TMX/M1,2 System deletes TSMs Type Ps 1 and 2. TMX/P1,3,4 The system deletes all TSMs for passengers 1 or 3 or 4. Remove Change Flag (PC) of a TSM Type P TMF/M1-3,5 Remove Change Flag (PC) for TSMs Type P 1, 2, 3 and 5. TSM History TMH/M1 Display history for TSM 1. TMH/L12 Display history for service at line 12 in the PNR Issuance TTM The basic entry to issue an EMD, default v-mco or EMD according to airline settings TTM/VT Force vmco issuance TTP/TTM/RT Issue e-ticket & EMD at the same time & retrieve PNR. TTM/M1-3 Selects TSMs 1 to 3 TTM/P1,3,4 Selects passengers 1, 3 and 4 TTM/P2/INF Selects the TSM of the infant associated to passenger 2 TTM/L1,3-4 Selects line 1, 3 and 4 TTM1/M3 Select Transitional Stored Document 3 and printer 1. TTM/P3/TKT Preparation for EMD issuance This option validates the PNR in order to verify that the EMD issuance can take place. Page 26 of 28

27 TTM/EPR-EMLA/P2 Sends the Passenger Receipt of passenger 1 to the specified addresses at time of EMD issuance. Request the Sending of the Passenger Receipt of passenger 2 to the addresses specified in the APE PNR elements additionally to the EMD issuance EMD exchange TMI/FO E1LON13OCT10/ / E1 TTM/ED/P1/IVI TMI/FO M1HEL 10OCT10/ / TMI/FO D1-2HEL 10OCT10/ / Example of FO line for an exchange from coupon 1 of ETKT Reissue of an EMD for Passenger 1 with the involuntary reroute indicator I. Original issue document is EMD. M1 indicates that exchange starts from coupon 1 and all the rest of the EMD coupons are exchanged Original issue document is EMD. D1-2 indicates that only EMD coupons 1 and 2 are exchanged from multicoupon EMD (e.g. coupons 3 and 4 from original EMD are not exchanged. EMD display EWD/EMD EMD display of ticket number EWD/PAX-smith/john/30JUN08 EMD display by passenger name and date EWD/L7 Display EMD from PNR by line number EWD/O* Display exchanged EMD EWDRT Re-display EWDRL List re-display EWD/1 Display from a list An EMD List must be present in the user's session. The specified item number must exist in the list. EMD history display EWH/EMD EWH History display History display after EWD EMD refund TRF/L07 TRF/I-27 TRF /EMD TRFU/U TRFU/FP1CASH EMD Refund from a retrieved PNR EMD Refund from a Sales Report EMD refund from an EMD number Update EMD Refund amount used Update EMD Refund Form of payment Page 27 of 28

28 TRFP TRFP TRFIG EMD refund panel: Validation Update EMD Refund amount EMD refund process cancellation EMD Cancellation TRDC/L07 TRDC/27 TRDC/TK Cancellation of an EMD referred to in line 7 of the retrieved PNR Cancellation of item 27 of the Sales Report Cancellation by document number EMD reprint or on request EMR/P1,3 Selects passengers 1 and 3 EMR/L7 Line selection EMR/EMD Reprint of EMD number EMR/EPR-EML-MIKKO.MATKA@FIRMA.FI Resend via EMR/EPR-EMLA Resend via using address in APE EMR/EPR-EMLA/NOPRT No print of passenger receipt Page 28 of 28