Amadeus Airline Ancillary Services. OS Distribution Policy Guidelines for Travel Agencies

Transcription

1 Amadeus Airline Ancillary Services OS Distribution Policy Guidelines for Travel Agencies 26.Sep. 2013

2 INDEX WHAT IS AN EMD?... 4 What is the difference between an Associated versus a Standalone EMD?... 4 How to Create Chargeable Services in the PNR Depending on the EMD Type... 4 What are RFICs/RFISCs?... 5 How RFICs/RFISCs are used in the EMD TSM... 5 What is the EMD Coupon Structure?... 5 When to use an SVC Segment... 6 When to use an SSR Element... 6 Travel Agencies not yet using EMD... 6 EMD-A SPECIFIC BEHAVIOUR... 6 EMD status codes... 6 Association / Disassociation... 6 WHAT IS AN ANCILLARY SERVICE (AAAS)?... 7 SERVICE 1 (SERVICE CODE ON 4 CHAR)... 8 A. Service description and purpose... 8 B. detailed EMD flow / Initial PNR / Booking / Pricing / Issuance / EMD display (EWD) / Other Airline s specificities (if applicable) / Service Change Rules This is still in final verification and defintion internally EMD SALES CANCELLATION (VOID) EMD REFUND EMD EXCHANGE (REISSUE) List of EMD entries List of AAAS entries

3 WHAT IS AN EMD? EMD stands for Electronic Miscellaneous Document. An EMD allows you to sell and track the usage of charges, for example excess baggage charges, change fees and a residual value. The EMD is the solution for all fees collected outside a ticket. It will replace all existing virtual miscellaneous documents and IATA VMPDs by end Please keep in mind that EMD is basically an empty (but secure) shell that has to be priced manually. EMD automatic pricing is anyhow possible with the Amadeus Ancillary Services solution or with Amadeus Ticket Changer. These solutions are not included in the IATA EMD solution and are sold independently of EMD. This document deals therefore with EMD only. What is the difference between an Associated versus a Standalone EMD? There are two types of EMDs, the standalone EMD (EMDS) and the associated EMD (EMDA) that can be associated to e-ticket coupons. The two types differ in their behaviour and usage. Here are the main characteristics: Standalone EMD (EMDS) A standalone EMD is issued for a residual value or the collection of miscellaneous charges that are not lifted with an e-ticket coupon. For example group deposits and change fees. The standalone EMD can consist of a single or multiple value coupons depending on airline background settings. It can be issued in connection with individual e-ticket coupons or an e-ticket. It can be linked with an e-ticket for reference. It can be consumed at issuance or used at different stages. It has no interaction with the airline systems (reservation systems and DCSs). Associated EMD (EMDA) An associated EMD is issued for the collection of miscellaneous charges and excess baggage charges that are lifted (considered used) at the same time as the e-ticket coupon. For example, sports equipment and excess baggage. The associated EMD can consist of a single or multiple value coupons that are directly linked to individual flight coupons. Each EMD coupon that is associated to an e-ticket is referenced in the e-ticket record with the corresponding e-ticket coupon. The carrier and the routing of the EMDA and the e-ticket coupons must match. An EMDA can be automatically or manually associated or disassociated. Only airline agents can manually associate and disassociate EMDAs. The EMDA's final usage depends on the e- ticket coupon it is associated to, providing it does not become disassociated. How to Create Chargeable Services in the PNR Depending on the EMD Type To create a chargeable service or fee for which you want to issue an EMD, you can either enter a Special Service Request (SSR) element in the PNR for EMDs that are associated to a flight segment (EMDA) or a Manual Auxiliary Segment (SVC) for EMDs that are not associated to a flight segment (EMDS). 4

4 What are RFICs/RFISCs? An RFIC is a Reason-For-Issuance Code (coded on 1 character, example: A, C, ). It defines which group of services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can have multiple Reason-For-Issuance Sub-Codes (RFISCs) coded on 3 alphanumeric characters (examples: 0BT, 99I, ). The RFISCs are airline-specific, even if some ATPCO recommendations do exist. How RFICs/RFISCs are used in the EMD TSM When you create an EMD Transitional Stored Miscellaneous (TSM) document or EMD pricing record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM. All services contained in an EMD belong to the same reason for issuance. An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD coupon is based on the RFISC. An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary segments (SVCs) in one TSM. The system automatically performs a split when the EMD TSM is created. On the next page you can find different EMD Reason for issuance codes (RFIC) and Reason for issuance sub codes (RFISC). If the RFIC is the same, on same EMD there can be different RFISCs: EMD: Coupon Service code RFIC RFISC NCEPAR PETC C 0BT PARLON PETC C 0BT LONPAR AVIH C 0BS PARNCE AVIH C 0BS Note that one EMD cannot contain services created from SVC and SSR elements. If in addition to services above passenger has XBAG NCEPAR & PARLON, that would have to be issued on separate EMD because there can only be one service/flight segment on same EMD. What is the EMD Coupon Structure? An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to four document numbers). The EMD coupon status indicates the current usage of the service or fee. When an EMD is associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are partly synchronized (intermediate statuses do not come over from e-ticket to EMD). 5

5 When to use an SVC Segment For standalone services that do not need to be associated to a flight segment, you enter an auxiliary segment in the PNR. This type of auxiliary service segment must be entered with an HK action code (confirmed) and it can be associated to one passenger only. The system creates a service segment (SVC) that is not sent to the airline system and not transmitted to the airline's Departure Control System (DCS). This means that it is not taken into account for reservation or booking purposes by the airline. When to use an SSR Element If you want to book a special service that is associated to a flight segment, excess baggage or sports equipment, for example, you can use a Special Service Request (SSR) element. Service must be confirmed before EMD can be issued based on SSR element. When Travel Agent exchanges e-ticket coupon that has EMD-A attached to it, EMD is automatically disassociated. Travel agency must contact Airline 1 st level Ticketing Help Desk in case EMD-A needs to be reassociated to another ticket or needs to be refunded. Travel Agencies not yet using EMD Amadeus Travel Agencies who are not using EMD yet, can see EMD FA element in the PNR, but they are not able to display EMD. At the end of the FA element agent can see from which element the EMD has been created and that gives the hint of what EMD has been issued for. EMD-A SPECIFIC BEHAVIOUR EMD status codes When the e-ticket that is associated to EMD is set to flown status (F) by airline departure control system (DCS), F status is cascaded also to associated EMD coupon. Intermediate statuses of e-ticket (A and C) are not cascaded on EMD coupon at the moment. Association / Disassociation System automatically disassociates EMD from e-ticket when travel agent exchanges e-ticket coupon that has EMD-A attached to it. Travel agency must contact Airline Help Desk in case EMD-A needs to be reassociated to another ticket. e-ticket is voided. EMD must be voided separately if agent wants to cancel issuance e-ticket is refunded. EMD must be refunded separately if that is the intention 6

6 WHAT IS AN ANCILLARY SERVICE (AAAS)? Ancillary Services is the Amadeus solution which allows services automatic pricing thanks to an Airline filing done on ATPCO side. Services eligible to AAAS are marked with a / (slash) in front of the service line at booking time. Manual TSM-P management is then replaced by an automatic flow. Except this automatic pricing step, all other steps (booking, issuance, follow-up) stay unchanged. Please note that AAAS is used with SSR and EMD-A in most of cases. 7

7 SERVICE 1 (SEAT) A. Service description and purpose OS offer to travel agents the possibility to book chargeable seats for their client thru the ASR service (Advanced Seat Reservation) This service is an ancillary one, so it is submitted to automatic pricing ( FXG entry) in markets AAAS compliant. Chargeable seats can be sold on all OS flights where the seats are marked as chargeable and can be selected from the seat map. Only automated pricing can be performed and a document issued regardless of the fare rules of the ticket used for travel: at latest 24 hours after the flight segment has been booked If there is no document issued for a chargeable seat according to this time limit rule, the chargeable seat will be cancelled from the PNR and the PNR is queued back to the agent. B. Detailed EMD flow 1/ Initial PNR Nothing new Mandatory field: Name Segments Ticket priced (TST created) 2/ Booking Request seatmap for relevant segment: SM<x> (x stands for segment s line number) Chargeable seats will be shown with Y criteria: SM OS 0127/W/10FEBVIEFRA SM OS 0127 W 10FEB VIEFRA 321 M E < > EE F YYYYYYYYYYYYYYYY YYYYYYYYY/Y E YYYYYYYYYYYYYYYYYYYYYYYYYYYYY D YYYY YYYYYYYYYYYYYYYYYYYYYYYY C YYYYYYYYYYYYYYYYYYYYYYYYYYYYY B YYYYYYYYYYYYYYYYYYYYYYYYYYYYY A Y+YYYYYYYYYYYYYYY YYYYYYYYY/Y E < > EE /S002/ F E D C B A 8

8 Book the seat o On cryptic: ST/<column number><line letter> (ex. ST/32E) o On graphic: double click on the seat --- TST RLR --- RP/VIEOS098Z/VIEOS098Z 27/SU 27JUN13/0800Z ZTBFIB 1.TIGERS/P 2 OS 127 W 10FEB 1 VIEFRA HK *1A/E* 3 OS 128 W 20FEB 4 FRAVIE HK *1A/E* 4 AP VIE +43(0) AUSTRIAN AIRLINES HELP DESK - A 5 TK OK19JUN/VIEOS098Z//ETOS 6 /SSR RQST OS HK1 VIEFRA/06FN,P1/S2 SEE RTSTR 7 FA PAX /ETOS/EUR321.85/19JUN13/VIEOS098Z/ /S2-3 8 FB PAX TTP/F/T1 OK ETICKET /S2-3 9 FE PAX REF NOT PERM/CHNGS 60EURNONENDO/S3 10 FP CASH 11 FV PAX OS/S3 Detailed description of service RTSTR 1.TIGERS/P OS0127 W 10FEB VIEFRA HK RGEABLE SEAT ST/06F 06F WINDOW SEAT, RIGHT SIDE OF AIRCRAFT, CHA 3/ Pricing Scope: Ancillary Services are in the scope, automatic pricing is available and opened to T/As in your market. This service cannot be manually priced. - TSM-P automatic creation: FXG - Pricing result: FXG PASSENGER PTC OC SRV NP PR FLGT DATE (EUR)FARE TAX TOTAL 01 TIGERS/P ADT 0B5 RQST 1 OS127 10FEB EUR10.00 EUR

9 TSM display: as usual TSM 3 TYPE P VIEOS098Z 27/27JUN 00 INT I EMD-A CARR OS 1.TIGERS/P RFIC-A/SE AIR TRANSPORTATION 1. RFISC-0B5 SEAT ASSIGNMENT L 6 OPERATING CC-OS FEE OWNER-OS ORIGIN-VIE DEST-FRA SERVICE REMARKS-CHARACTERISTICS: W NON REFUNDABLE NON EXCHANGEABLE ADD INF/RKS: FARE F EUR EXCH VAL EUR TOTAL EUR FC VIE OS FRA10.00EUR10.00END 4/ Issuance Entry: TTM/RT, or TTP/TTM/RT to issue both ticket and EMD at the same time (if allowed in your market) At issuance time the status of the EMD will be open, and as it is an EMD-A, the EMD will follow the same status than the ticket associated. 5/ EMD display (EWD) EWD EMD TYPE-A SYS-1A LOC-ZTBFIB INT-I FCI-0 0 POI-VIE DOI-27JUN13 IOI PAX- TIGERS/P ADT RFIC-A AIR TRANSPORTATION REMARKS- CPN-1 RFISC-0B5 OS VIEFRA S-O DESCRIPTION-SEAT ASSIGNMENT NON-REFUNDABLE NON-EXCHANGEABLE PRESENT TO- PRESENT AT- ICW C1 (A) SERVICE REMARKS-CHARACTERISTICS: W FARE F EUR EXCH VAL EUR RFND VAL TAX- TOTAL EUR /FC VIE OS FRA10.00EUR10.00END FP CASH FOID- 10

10 6/ Other specificities OS ASR policy ASR Specifaction Europe OS Medium OS Longhaul OS Regular Seat Window Yes Yes Yes Regular Seat Aisle Yes Yes Yes Regular Seat Center Yes Yes Yes Bulkhead Seat Longrange - - Yes Exit Seat W/O Recline - all rbd Exit Seat - all rbd Yes Yes Yes free of charge Economy Class Regular Seat Y/B/M/U/ H/G/Q/V Y/B/M/U/ H/G/Q/V Y/B/M/U/ H/G/Q/V HON & SEN except Exit except Exit except Exit BSCT Yes Yes Yes BLND/DEAF Yes Yes Yes WCHC & WCHS Yes Yes Yes CRD Yes Yes Yes UMNR Yes Yes Yes PETC Yes Yes Yes extra oxygen Yes Yes Yes EXST Yes Yes Yes to be charged Economy Class Regular Seat W/S/T/E/ L/K W/S/T/E/ L/K W/S/T/E/ L/K WCHR Yes Yes Yes not possible Economy Class Regular Seat X/N X/N X/N Passengers seated in the exit rows must meet the following criteria: are over 12 years old speak and understand English and/or German are able bodied and not pregnant are not travelling with an infant 7/ Service Change Rules This is still in final verification and defintion internally. 11

11 EMD SALES CANCELLATION (VOID) EMD can be voided at any time prior to sales report closure. As soon as document is voided ASR will reflect as fee due. 12

12 EMD REFUND Currently ASR is NONREF. (still internal discussion ongoing rules might change) 13

13 EMD EXCHANGE (REISSUE) Currently ASR is NON Exchangeable. 14

14 List of EMD entries IU SR EGVD/CXX EGCD/VOS EGSD/VOS TMC/VOS TMI TQM TMX TMF TMH TTM EWD EWH TRF TRFU TRFP TRFIG TRDC EMR SVC creation SSR creation Display available EMD airlines in XX country Display available countries for an airline Display list of EMD services offered by an Airline and details for each of them Manual creation of TSM-P, V= validating carrier OS = Airline Code TSM-P update TSM-P display Delete TSM-P Remove change flag Display history EMD issuance EMD display EMD history display EMD refund EMD refund update Refund validation Cancellation of refund process Cancellation, voiding EMD reprint List of AAAS entries FXG FXH FXK SM, ST13C Confirmed service automatic pricing Informative service automatic pricing Ancillary Services catalog display Seatmap display, Seats booking (seat ref) 15