Best Practices update Churning

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Colleen Rogers
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1 June 25, 2018 EmQuest Best practises Churning. EmQuest- Best practises contact numbers. EmQuest EK paid seats now in Sabre. AI-Discover India with amazing fares. WB-Exclusive promotion for Sabre users. BI-Experience a better fly. Best Practices update Churning Churning refers to repeated cancelling and rebooking of the same itinerary in the same or different class of service across one or more PNRs or GDS/CRSs. Churning is often done to circumvent ticketing time limits and change the booking class / flight. E.g.: Changing from higher class to lower class or vice versa. As per the airline this practice in totally unacceptable as it blocks seats from other Service Providers dis-servicing customers. Your compliance with all booking and ticketing requirements is requested. Failure to do so will result in cancellation of all existing bookings, with appropriate cost recovery, penal action and/or blocked inventory by the airlines. "Churning" is not permitted for any reason including, without limitation, to circumvent or extend ticketing time limits, to hold inventory, or to find a fare, or carry forward special remarks from one itinerary to another. For assistance, please contact EmQuest Helpdesk on Best Practices Contact numbers Provide an active mobile number and/or for the journey. If contacts are different, segment association is possible with SSR CTCE/CTCM. Importance of this has been highlighted. If there are any flight reschedules or cancellations, the airline will be able to contact the passenger directly, at any stage in their journey to avoid any customer inconvenience. You can type up to 62 characters in each phone field - 1 -

Emirates expands paid seat offering to include Extra Legroom (exit row), Twin and Preferred Seats Dear Valued Customer, Sabre is excited to announce the addition of Emirates' value added seats.

2 Emirates expands paid seat offering to include Extra Legroom (exit row), Twin and Preferred Seats Dear Valued Customer, Sabre is excited to announce the addition of Emirates' value added seats. These new seat types allow Emirates to further differentiate their product offering to Economy class passengers: Extra Legroom: exit row seats Twin: seats at the back of the Boeing 777 and on the upper deck of the A380 2 class Preferred: closer to the front for faster disembark Existing options for regular seats will remain available. Seat Pricing Structure Emirates pricing structure has been enhanced to cater to the additional seat products, extra legroom, twin, preferred and regular. Prices will vary from time to time to reflect seasonality and demand. Seat prices and attributes will be displayed in the Sabre graphical seat map. Extra Legroom / Exit Row Seats When booking an exit row seat for your customer, passengers need to comply with the Emirates safety requirements. Sabre agents must confirm that customers meet the Emirates eligibility requirements as posted on Agency eservices. Please become familiar with these safety requirements at: - 2 -

Agency eservices>support>drs>emirates>exit Row Seat eligibility. Emirates may reassign an Extra Legroom seat without refund if the safety criteria are not met.

3 Agency eservices>support>drs>emirates>exit Row Seat eligibility. Emirates may reassign an Extra Legroom seat without refund if the safety criteria are not met. View Full Details DISCOVER INDIA WITH AIR INDIA WITH OUR AMAZING FARES WITHIN INDIA SPECIAL OFFER AIR PORT UPGRADE SPECIAL EXCESS BAGGAGE RATE UNBEATABLE FARES TO FAREAST WITH FREE HOTEL STAY IN MUMBAI DURING TRANSIT CONTACT // //

4 Exclusive promotion for Sabre users RwandAir is pleased to announce WB Summer Break Rewards 2018 for Sabre Agents Effective 17 th June, 2018, the higher you sell WB, the more you get rewarded with shopping vouchers. Get rewarded every time you sell WB. SELL, SELL, SELL!!!!!! Promotion Details and rewards: No. Class of travel Reward 1 Business Class (C/J/Z) 2 Premium Economy (W, E, Y) 3 Economy (Except X and O RBDs) C CLASS: AED25 (OW) & AED50 (RT) J CLASS: AED20 (OW) & AED40 (RT) Z CLASS: AED15 (OW) & AED30 (RT) (Vouchers to be issued per J/C/Z class ticket sold) AED25 (OW) & AED50 (RT) (Vouchers to be issued per W/E/Y class ticket sold) AED15 (OW) & AED30 (RT) (Vouchers to be issued per multiple of 05 tickets sold, excluding X/O class) Sales Period: 17th June 31st July, 2018 / Travel Period: 17 th June 31st December Eligibility: SITI & SOTI only Terms and Conditions: Valid on WB flights and only on tickets issued in UAE as POS (point of sale). This promotion is not valid on group fares, infant tickets, code share flights or re-issued tickets (with or without ADC). RwandAir reserves the right to withdraw the promotion without prior notice.for further information or queries, contact RwandAir Sales Team on or sales.dubai@rwandair.com - 4 -

5 EXPERIENCE A BETTERFLY Australia and Beyond Fares - 5 -

Best Practices update Churning

Best Practices update Churning Oct 23, 2016 EmQuest Best practices churning. EK New penalty structure to India. WB-RwandAir rewards and baggage promotion. WY-Oman air Exclusive promotion for sabre users. BG-Important updates. BI-Experience