EMD Quick Reference Guide

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1 EMD Quick Reference Guide EMD-S Entries EMDI EMDV EMDD EMDD EMDL EMDH EDOC Entry to issue the EMD Entry to void the EMD e.g. EMDV Entry to display the EMD Summary Display e.g. EMDD (from the carrier s electronic database) Entry to refund from the EMD Summary Display by selecting the EMD REFUND tab option line Entry to display the list of issued EMD numbers for the specific PNR/BF that is displayed Entry to display the EMD History that will include the information for the issuance of the EMD View the allocation of EMD number at the agency level Status Code KD EK HI PD Confirm, EMD-A is ready to issue Confirm, EMD-S is ready to issue EMD issued Pending Support Document EMDH /RD* Call the Request Support Documents table for EMD Last update: 10 Dec 2013 Page 1

2 EMD Issuance Command EMDI/SM1/IC Issue EMD for segment 1 EMDI/SM2/IC /FINVA GT/Z0/ERNON REFUNDABLE Issue EMD for segment 2 With Issue Modifiers Commission (Z) e.g. Z0 Form of Payment (F) e.g. FINVAGT Endorsement (ER) e.g. ERNONREF EMDI/SM1/IC /PE-R Issue EMD for segment 1 EMDI/SM1/IC /PE3-R Issue EMD for segment 1 Send Customer Receipt by ( stored under *EM field) Send Customer Receipt by , to address number 3 EMDI/SM1/IC /PP-R EMDI/SM1/IC /PI-R EMDI/SM1/IC /PP-C EMDI/SM1/IC /PI-C Issue EMD for segment 1 Print Customer Receipt on plain paper PP to Print GTID at HMET table PI to Print GTID at HMLD Issue EMD for segment 1 Print Credit Card Charge form on plain paper PP to Print GTID at HMET table PI to Print GTID at HMLD *Does not support function Address *EM Add address in PNR Adjust 2 nd address Display existing address in PNR Delete 3 rd address Last update: 10 Dec 2013 Page 2

3 Reason for Issuance Code Important notice: and sub codes are subject to change by airlines British Airways - BA Rebooking fee D 992 Finnair - AY Rebooking fee D 992 Name change fee D 115 Name correction fee D 225 TAP Air Portugal - TP *For Group Deposit, TP require an OSI with date of EMD issuance and number of pax in group: e.g. >SI.TP*EMD PAID 25NOV 10 PAX Japan Airlines - JL Penalty fee D 98F Deposit* D 997 Charter B 0BL Prepaid Ticket Advice D 0BK Ticket Amendment Fee D 992 Cancellation Fee D 995 Deposit D 997 *For Group Deposit, JL requires an OSI with the EMD number in the group booking file: e.g. >SI.JL*EMD Last update: 10 Dec 2013 Page 3

4 Kenya Airways - KQ Unspecified Transportation D 98C Cathay Pacific CX Ticket Penalty D 98F Miscellaneous Charges D 98J Group Deposit* D 997 Refundable Balance # D 996 Notes: - The date in the manual SVC segment should be the last AIR segment travel date +1 day - *For Group Deposit, CX require an OSI with date of EMD issuance and number of PAX in group, e.g.: >SI.CX*EMD PAID 25NOV 10 PAX - Group deposit refunds must be applied for to CX directly # - Refundable Balance is not activated until further notice Dragon Air - KA Ticket Penalty D 98F Miscellaneous Charges D 98J Refundable Balance # D 996 Notes: - * For Group Deposit OSI required by KA with date of EMD issuance and number of PAX in group, e.g.: >SI.KA*EMD PAID 25NOV 10 PAX - Group deposit refunds must be applied for to KA directly # - Refundable Balance is not activated until further notice Last update: 10 Dec 2013 Page 4

5 Singapore Airlines SQ Text used in 0SVC Penalty Fee D 993 PENALTY FEE Deposit D 997 DEPOSIT Miscellaneous Service Fee Hotel Accommodation (SQ Stopover Holidays) D A22 MISC SERVICE FEE B 0BO HOTEL ACCOMMODATION Prepaid Voucher (PTA) D 0BK PREPAID VOUCHER Korean Airlines KE Rebooking Fee D 993 Ticket Amendment Fee D 992 Prepaid Ticket Advice D 0BK Last update: 10 Dec 2013 Page 5

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