The Lufthansa Group the leading airline group

Transcription

1 The Lufthansa Group the leading airline group

2 Introduction KUL Sales Team Kobe Shirley Pang Lian Lay Trina Kiki Tyler Lawrence Page 1

3 Lufthansa Group - Airline group with the largest network in the world The Lufthansa Group : Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Eurowings LH group hubs - Frankfurt, Munich, Cologne, Brussels, Vienna and Zurich. Page 2

4 A global network with over frequencies a week to 308 destinations in 103 countries Page 3

5 Lufthansa Group Interactive Map Page 4

6 Lufthansa Winter Schedule New Destinations CLJ - CLUJ NAPOCA Flight Numbers Routing Departure Arrival Frequency Equivp LH1472 Frankfurt Cluj Napoca 14:45 17:50 LH1473 Cluj Napoca - Frankfurt 18:35 19:45 Daily E90 From 29 October Cluj-Napoca, a city in northwestern Romania, is the unofficial capital of the Transylvania region. Page 5

7 Lufthansa Winter Schedule New Destinations TSR - TIMISOARA Flight Numbers Routing Departure Arrival Frequency Equivp LH1470 Frankfurt Timisoara 09:00 11:50 LH1471 Timisoara - Frankfurt 12:45 13:45 Daily E90 From 29 October 2017.Romania s third-largest city (after Bucharest and Cluj-Napoca) is also one of the country's most attractive urban areas, built around a series of beautifully restored public squares and lavish parks and gardens. Page 6

8 Lufthansa Winter Schedule New Destinations KAO - KUUSAMO Flight Numbers Routing Departure Arrival Frequency Equivp LH872 Frankfurt Kuusamo 10:05 14:10 LH873 Kuusamo - Frankfurt 15:15 17:30 6 A319 From 23 December Located in the north-eastern part of the Province of Oulu. Kuusamo is an energetic, developing tourist destination, characterized by numerous rugged natural sights such as rapids, canyons, mountains and large lakes. Page 7

9 Lufthansa Winter Schedule New Destinations KEF KEFLAVIK (REYKJAVIK) Flight Numbers Routing Departure Arrival Frequency Equivp LH856 Frankfurt - Keflavik 11:40 14:25 LH857 Keflavik - Frankfurt 15:25 20:05 2,4,7 A32A From 29 October Reykjavík is the capital and largest city of Iceland. It has a latitude of 64 08' N, making it the world's northernmost capital of a sovereign state. Page 8

10 Lufthansa Winter Schedule New Destinations Palermo (PMO) Flight Numbers Routing Departure Arrival Frequency Equivp LH1416 Frankfurt - Palermo LH1417 Palermo - Frankfurt ,7 A320/A321 Palermo is the capital of the Italian island of Sicily. From 29 October 2017 Lufthansa will be offering nonstop flights from Frankfurt to Palermo (Italy) during the winter timetable. Page 9

11 Lufthansa Winter Schedule New Destinations Santiago De Compostela (SCQ) Flight Numbers Routing Departure Arrival Frequency Equivp LH1110 Frankfurt Santiago De Compostela LH1111 Santiago De Compostela - Frankfurt ,4,5 A320 Santiago de Compostela is the capital of northwest Spain s Galicia region. It s known as the culmination of the Camino de Santiago pilgrimage route. From 29 October 2017 Lufthansa will be offering nonstop flights from Frankfurt to Santiago De Compostela (Spain) during the winter timetable. Page 10

12 Lufthansa New Destinations San Jose (SJC) Flight Numbers Routing Departure Arrival Frequency Equivp LH488 Frankfurt San Jose LH489 San Jose - Frankfurt ,3,5,6,7 A343 San Jose is a large city surrounded by rolling hills in Silicon Valley, a major technology hub in California's Bay Area. Page 11

13 Our fleet large, modern and designed to be sustainable With over 600 aircraft we maintain one of the world s largest and most modern group fleets. We invest continuously in modernising our fleet. By 2025, more than 200 new aircraft will have been brought into service, including 59 ultramodern Boeing 777-9X and Airbus A long-haul aircraft. The focus here is on greater passenger comfort as well as lower fuel consumption and reduced noise emissions. With the Airbus A320neo and the Bombardier C Series, the Lufthansa Group operates two of the most efficient and quietest types of aircraft on short and medium-haul routes. Airline Austrian Airlines 81 Brussels Airlines 48 Eurowings 92 Lufthansa 331 SWISS 97 Number of aircraft Page 12

14 Our new fleet _LHG_Infografik_Quartett_v4_EN_print.pdf - Adobe Reader Page 13

15 Star Alliance a strong alliance in the air and on the ground Page 14

16 Star Alliance is the oldest and largest airline alliance Celebrated its 20th birthday Page 15

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19 Lufthansa Schedules from/to SIN or BKK Flight Numbers Routing Departure Arrival Frequency Equipment LH779 Singapore - Frankfurt 23:55 06:20+1 LH778 Frankfurt - Singapore 21:55 16:15+1 Daily A380 LH773 Bangkok - Frankfurt 23:50 05:55+1 LH772 Frankfurt - Bangkok 22:00 14:10+1 Daily A340 A380*eff OCT KUL/PEN - SIN/BKK v.v on Malaysia Airlines, Singapore Airlines, Jetstar, Thai Airways, Silk Air are common rated fares and to be issued in ONE ticket. Checked in baggage from KUL/PEN v.v. will be tagging through to final destination. Page 18

20 Singapore Munich to be launched in 28 th March 2018 Flight Routing Departure Arrival Frequency Equipment Numbers LH791 Singapore Munich ,3,4,5,7 A350 LH790 Munich Singapore ,3,4,6,7 The new A350 offers 293 seats: 48 in Business Class, 21 in Premium Economy and 224 in Economy Class. Page 19

21 Lufthansa Flight Schedules Connecting from/to Kuala Lumpur ( KLIA ) Via Singapore OUTBOUND INBOUND Flight Number Arrival MH SQ MI K K Departure KUL - SIN SIN FRA SIN MUC Flight Number MH616 Arrival Departure FRA SIN MUC - SIN SIN - KUL SQ MI K K Via Bangkok Flight Number Arrival KUL BKK TG MH Departure BKK FRA 2350 Flight Number Arrival FRA BKK Departure BKK KUL TG MH Page 20

22 Lufthansa Flight Schedules Connecting from Penang Via Singapore Flight Number Arrival OUTBOUND Departure PEN SIN SIN FRA SIN MUC Flight Number INBOUND Arrival Departure FRA SIN MUC SIN SIN PEN MI MI MI K MI K PEN - SIN v.v on Jetstar and Silk Air are common rated fares. Page 21

23 AirlineRatings.com - Airline & Safety Ratings Page 22

24 Europe s Best Airlines - Lufthansa German Airlines Page 23

25 Takes off from whenever to wherever you want Page 24

26 Private Jet Page 25

27 Private Jet Page 26

28 Lufthansa Private Jet flexibility at the highest level With Lufthansa Private Jet, travellers can fly to over 1,000 destinations in Europe and North Africa. Last-minute bookings possible up to ten hours* before take-off Seamless connection to Lufthansa and SWISS intercontinental flights Attractive flat rate based on flight hours (fellow travellers fly for free) At least 10,000 award miles for the primary passenger * 12 hours before take-off in North America Page 27

29 New First Class on Lufthansa Airbus aircrafts Page 28

30 New First Class on Lufthansa Airbus aircrafts Page 29

31 Plenty of space to arrive rested at your destination The Business Class seat 1.98 m bed length Fully-flat bed with a length of 1.98 m Optimum comfort, both while sitting and lying Passengers no longer need to get up from their seats if they want to change their position from sitting to lying Seats can be intuitively operated thanks to the simplified seat technology Feeling of spaciousness Adequate privacy Additional storage space A 15-inch monitor which can be moved to the sides and pivoted Page 30

32 New Business Class product Page 31

33 Vielen Dank! Page 32

34 For all those who want more Lufthansa Premium Economy Class Page 33

35 World s Best Premium Economy Top 3 - Lufthansa German Airlines Page 34

36 The new Premium Economy Upgrade from Economy Class (1)Adjustable backrest with a maximum angle of recline of (2)More seat pitch than in Economy Class (97cm / + 17cm) (3)Footrest starting with the second row and leg-rests with integrated footrests in the front row (4)Passengers always have their own armrest 8 (5)Adjustable headrest and earflaps (6)Ergonomic seat and back cushions (7)Fold-out table in the armrest (8)Personal power outlet at each seat 2 3 Page 35

37 Product Specifications On-board features Menu card Upgraded meals Lufthansa Presentation Amenity Kit Welcome Drink Water bottle at seat Page 36

38 More baggage comfort starts before departure For all those who would like more More baggage: check in two bags each up to 23 kg free of charge*. Stress-free packing for private travel of interest to cruise passengers, long-term travellers and everyone who likes to do sports and to shop, for example Less expenses for excess baggage, less hassle to make the additional purchase *HON Circle Members and Senators are allowed to take 3 bags each up to 23 kg free of charge. Lufthansa Presentation Page 37

39 Lufthansa Economy Class on long-haul flights Offers reliability, comfort, hospitality and a wide range of entertainment options Ergonomically optimised seats and a comfortable amount of legroom offer a very pleasant flight experience Every seat on has its own touch screen, which allows passengers to create their own individual entertainment programme. Cocktail service with snacks, as well as tray service with a warm main course, coffee and tea during the flight. Page 38

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41 Passengers can choose their own seats A window seat, an aisle seat or one with more legroom: Lufthansa passengers have the option of reserving their seats in advance either when they book their flight or at a later time. Passengers travelling together can therefore be certain that they will also be sitting together even before they check in. Depending on the booking class, seat reservations can be made free of charge or for a modest fee. Page 40

42 Options for Economy Class seat reservations at a glance Page 41

43 Lufthansa Agency Product Experience Promotional Fares (PEP) ex SIN Destination Class Agent (in SGD) Companion (in SGD) Singapore to Europe Economy (K) Premium Economy (N) Within Europe Economy (T) YQ Surcharge for PEP Fare Waived Waived * Fares shown are roundtrip excluding applicable airport taxes * Taxes may vary dependent on daily BSR Page 42

44 Lufthansa Agency Product Experience Promotional Fares (PEP) ex BKK Destination Class Agent (in THB) Companion (in THB) Economy (K) Bangkok to Europe Premium Economy (N) Within Europe Economy (T) YQ Surcharge for PEP Fare Waived Waived * Fares shown are roundtrip excluding applicable airport taxes * Taxes may vary dependent on daily BSR * PEP fares can be withdrawn or amended at anytime without prior notice or grace period ** excluding AZ/IL/KZ/TM Page 43

45 At Frankfurt Airport Lufthansa offers 14 lounges and the exclusive First Class Terminal Page 44

46 At Munich Airport Lufthansa provides 12 lounges, including two First Class lounges and a Senator Café Page 45

47 First Class terminal exclusively for our First and HON Circle members Page 46

48 First-class even before departure: Lufthansa First Class on the ground Page 47

49 Frankfurt Lufthansa Welcome Lounge Page 48

50 Welcome Lounge at Frankfurt airport for the Arriving passenger Save Hotel cost, head straight for business Welcome to Frankfurt. Arrive and freshen up in the Welcome Lounge at Frankfurt Airport, situated behind baggage claim area in Arrivals Hall B Shower area with 28 showers and an ironing service Bistro area with a substantial breakfast buffet Media area with flat-screen TVs, quiet room with Relax chairs, separate room for smokers Work area with Internet PCs and free WLAN throughout the whole lounge Page 49

51 Access regulations for Lufthansa Lounges at a glance LH Senator Lounge LH Business Lounge LH Welcome Lounge Miles & More HON Circle Member Card HON Circle Card and boarding pass on Lufthansa, Star Alliance and partner flights HON Circle Card and boarding pass on Lufthansa, Star Alliance and partner flights Valid HON Circle Member card and boarding pass or for an arriving Star Alliance flight, in combination with a Lufthansa connecting flight on the same day Miles & More Senator Card Senator Card and boarding pass on Lufthansa, Star Alliance and partner flights Senator Card and boarding pass on Lufthansa, Star Alliance and partner flights Valid Senator Card and boarding pass for a same-day arriving Lufthansa intercontinental flight Star Alliance Gold Card Valid Star Alliance Gold Card and Lufthansa / Star Alliance boarding pass Valid Star Alliance Gold Card and Lufthansa / Star Alliance boarding pass Valid United Airlines MileagePlus Global Services card and boarding pass for a same-day inbound United Airlines intercontinental flight Lufthansa / Star Alliance Business Class Ticket No access Business Class boarding pass for same-day Lufthansa / Star Alliance departing flight Business Class boarding pass for a same-day Lufthansa or United Lufthansa Premium Economy Ticket No access Valid voucher and Premium Economy boarding pass Valid voucher and Premium Economy boarding pass Miles & More Frequent Traveller Card No access Valid Frequent Traveller Card and Lufthansa / Star Alliance / Codeshare partner Valid Frequent Traveller Card and boarding pass for a sameday arriving Lufthansa intercontinental flight Page 50

52 Ground Services for Departure and Transfer Ground Services: Dedicated Family check-in counters at FRA airport Lufthansa Transfer Service ensures smooth transfer to connecting flights Page 51

53 Best Family-friendly Airlines Flying in and out of Changi Airport Page 52

54 Lufthansa Corporate STPC offer Transit time exceeding 7 hours - Contact Service Team after ticket issuance for the hotel reservation. *subject to room availability Page 53

55 Lufthansa Express Rail With the ICE train to the plane Lufthansa Express Rail: The product Modern Deutsche Bahn ICEs with reserved seats. The combination guarantees optimal transfer times at Frankfurt Airport. Lufthansa First and Business Class passengers travel in a dedicated section in 1 st class. Economy and Premium Economy Class passengers travel in 2nd class coaches. Lufthansa First and Business Class passengers as well as HONs, SENs and FTLs travelling on Lufthansa Express Rail may use the Deutsche Bahn First Class Lounges (where available) Page 54

56 Lufthansa Express Rail Routes Dortmund (DTZ) Frankfurt Flughafen Up to 7 times a day Travel times from 2:12 h Düsseldorf (QDU) Frankfurt Airport Up to 8 times a day Travel times from 1:12 h Cologne (QKL) Siegburg/Bonn* Frankfurt Airport Up to 11 times a day Travel times from 0:55 h Karlsruhe (KJR) Frankfurt Airport Up to 4 times a day Travel times from 1:06 h Mannheim (MHJ) Frankfurt Airport Up to 4 times a day Travel times from 0:30 h Stuttgart (ZWS) Frankfurt Airport Up to 6 times a day Travel times from 1:15 h All timetable details are available in the reservations systems as well as on LH.com. On experts, travel agencies will find a comprehensive overview of information on all Lufthansa Express services. * Booking only possible from Cologne Page 55

57 Lufthansa Medical Services the best possible care for patients Lufthansa provides first-class transport solutions for passengers with injuries or illnesses. The Lufthansa Medical Operation Centre can provide detailed advice about this. The following additional services can be booked: modern oxygen systems stretcher for transporting patients with a curtain protecting the patient s privacy a unique Patient Transport Compartment (PTC): on long-haul routes patients needing intensive care are transported in a self-contained cabin with high- quality medical equipment extra seat for more comfort Page 56

58 Patient Transport Compartment Patient s Bed + Seat for Doctor + Seat for LH Escort Page 57

59 PTC Contact numbers MEDICAL OPERATION CENTER PHONE NO: + 49 (0) FAX NO: + 49 (0) medicaloperation@dlh.de OPENING HOURS: DAILY 06:00 AM - 10:30 PM LT (Local Time in Frankfurt) Daily 12:00 PM 04:30 AM LT (Local Time in Malaysia/Singapore) Page 58

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61 SWISS The Airline of Switzerland Page 60

62 Worldwide network, 100 destinations, 95 aircraft Page 61

63 SWISS Schedules from/to SIN or BKK Flight Numbers Routing Departure Arrival Frequency Equivp LX 179 Singapore Zurich LX 178 Zurich Singapore Daily B777 LX 181 Bangkok Zurich LX 180 Zurich Bangkok Daily B777 KUL/PEN - SIN/BKK v.v on Malaysia Airlines, Singapore Airlines, Jetstar, Thai Airways, Silk Air are common rated fares and to be issued in ONE ticket. Checked in baggage from KUL/PEN v.v. will be tagging through to final destination. Page 62

64 SWISS Flight Schedules Connecting from/to Kuala Lumpur ( KLIA ) Via Singapore Flight Number Arrival KUL - SIN LX4157/SQ MH MI SQ K Via Bangkok Flight Number Arrival KUL BKK OUTBOUND Departure SIN ZRH 2350 Departure BKK ZRH MH Flight Number LX4156/SQ118 Arrival ZRH SIN Departure SIN - KUL MH MH MI K Flight Number Arrival ZRH BKK INBOUND Departure BKK KUL MH TG Page 63

65 SWISS Flight Schedules Connecting from/to Penang Via Singapore Flight Number Arrival PEN - SIN MI MI MI K OUTBOUND Departure SIN ZRH 2350 Flight Number Arrival ZRH SIN INBOUND Departure SIN - PEN MI K PEN - SIN v.v on Jetstar and Silk Air are common rated fares. Page 64

66 AirlineRatings.com - Airline & Safety Ratings Page 65

67 SWISS increases capacity by 55% in Singapore with daily Boeing ER flights The new SWISS Boeing ER offers 340 seats: 8 in First Class, 62 in Business Class and 270 in Economy Class. Page 66

68 SWISS First: Innovative, elegant and comfortable 67 Page 67

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71 Self-service Kiosk Page 70

72 A la carte dining As individual as your taste Page 71

73 SWISS Business Lounge E Page 72

74 SWISS Page 73

75 Austrian Airlines Updates

76 Network - long-haul Page 75

77 Schedule Connecting from KUL to VIE Destination Flight Departure Arrival Kuala Lumpur Bangkok OS Bangkok Vienna OS Vienna Bangkok OS Bangkok Kuala Lumpur OS Page 76

78 Premium Economy Refurbishment of longhaul fleet with PE by end of 2017 OS will take over the Lufthansa PE and adapt into Austrian branding with first take-off in SU2018 Sell-able as of Q New seat configuration: B767: C26 / E16 / Y176 B777: C38 / E24 / Y240 Positioning as enhanced Economy Class Comfortable seat Higher seat pitch Enhanced catering Own cabin area Page 77

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80 New Baggage Policy Piece Concept Worldwide Up to 158cm W+D+H Page 79

81 New Baggage Policy European Flights Up to 158cm W+D+H Page 80

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85 Cost of Reimbursement for Lufthansa We are able to reimburse reasonable interim purchases according to the Montreal Convention (50% for clothing and 100% for toiletries). for claims with the receipts and bank detail (Account Number, Bank Name, Branch Name, Bank Address and swift code) Page 84

86 Cost Reimbursement for SWISS Page 85

87 SWISS Customer Feedback Services Page 86

88 New Tools inform Passengers individually and in Time about Flight Irregularities Page 87

89 Checking Flight Status Page 88

90 Lufthansa SWISS Malaysia Service Team Available Monday through Friday from 09:00hrs until 17:30hrs local (Malaysia) time. Closed for lunch between 13:00hrs 14:00hrs. phone: press (Germany 24Hrs) Lufthansa.com Service Team (09:00 22:00) phone: press (24 Hrs) (24 Hrs) Online check in Support Page 89

91 Let s Book! Page 90

92 Lufthansa RBDs for Feeder Connections Booking class for KUL-SIN v.v / PEN-SIN v.v sectors LH F A J C D Z P G E N Y B M U H Q V W S T L K SQ Z Z Z C J U D Y Y Y Y Y B E M H W Q N V L L MH D D D D D D D M M M Y M M M M M M M M M M M MI C C C C J U D Y Y Y Y Y B E M H W Q N N L L 3K B B B B B B B E E F P E F A A Z Z Z Z I I I Booking class for KUL-BKK v.v sectors LH J C D Z P G E N Y B M U H Q V W S T L K TG D D J Z Z B B B B M M H H Q V W W W W - MH D D D D D Q Q Q Y N N N N N N N N N N N Updated 22 Feb 2017 (Subject to change without prior notice) Page 91

93 SWISS RBDs for Feeder Connections Booking class for KUL-SIN v.v / PEN-SIN v.v sectors LX F A J C D Z P Y B M U H Q V W S T L K SQ F/Z A/Z Z C J U D - Y B E M H W Q N V L L MH C C D D D D D Q/S Q/S Q/S Q/S Q/S Q/S Q/S Q/S Q/S Q/S Q/S - MI C C C C J U D - Y B E M H W Q N N L L 3K B B B B B B B P E F A A Z Z Z Z I I I Booking class for KUL-BKK v.v sectors LX F A J C D Z P Y B M U H Q V W S T L K TG D D D J/Z Z Z Z - M H Q T S - W W W W W MH C C D D D D D Q Q Q Q Q Q Q Q Q Q Q - Updated 22 Feb 2017 (Subject to change without prior notice) Page 92

94 Display RBD on OALs via GDS Page 93

95 Lufthansa Group all fare offers on European routes Page 94 Seite 94

96 The conditions of the New European Fare Structure Overview Page 95

97 Display EU Branded Fare Page 96

98 Choose Fare from List Branded Fares Page 97

99 Lufthansa SWISS Published Fare Structure Lufthansa (LH) / SWISS (LX) Published fare Published Fares T & C (MYR) Change Refund Business Class J 18,000 FREE FREE C 15,000 FREE FREE D 12,500 FREE EUR250 Z 10,500 FREE EUR250 P *Promo Class 8,500 EUR250 EUR250 *Excluding taxes and surcharge. Fares are subject to change Page 98

100 Lufthansa SWISS Published Fare Structure Published fare Published Fares T & C Lufthansa (LH) / SWISS (LX) (MYR) Change Refund Premium Economy (LH Only) G 16,689 GFF 12,900 FREE FREE EFF 7,400 ERC 5,400 EUR 190 NRC 4,400 EUR 190 NNC 3,300 Non-Refund Economy Y 9,149 B 7,549 M 6,249 FREE FREE U 5,049 H 4,049 Q 3,299 FREE V 2,549 EUR 190 W 2,049 S 1,549 EUR 130 T 1,249 L 949 Non-Refund K *Promo Class 749 Page 99

101 8 Most Common Mistakes that Lead to ADMs Page 100

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106 exclusively for travel agents With experts, travel agency employees are better informed and enjoy many benefits, including: the very latest information about Lufthansa Group airlines price offers for customers background information on new products, services and destinations tips on booking and on advising customers exciting online competitions Simply register at: lufthansaexperts.com. Page 105

107 Miles & More Europe s leading frequent flyer programme Earn Status miles on Lufthansa Group and Star Alliance airlines. Frequent Travelers 35,000 miles 1 calendar year Senator 100,000 miles Hon Circle 600,000 miles 2 consecutive years 2x Business Class KUL FRA RT qualifies as Frequent Traveller Award miles with around 350 partners with the Lufthansa Group airlines, Star Alliance and other airline partners with hotel, rental car, shopping and lifestyle partners Spend On flight, upgrade, one way and children s flight award 3x Eco KUL FRA RT qualifies for an RT Eco award ticket to CN, IN 2x Business Class KUL FRA RT qualifies for 2 RT Eco award ticket to South East Asia With hotel and car rental partners from as low as 7,500 miles For merchandise awards at Lufthansa WorldShop from as low as 7,500 miles Page 106

108 PartnerPlusBenefit (PPB) Programme - Company bonus programme Page 107

109 More power for your group bookings: with the free Lufthansa Group Airlines online tool April 2017 Page 108

110 Register just once use all the benefits immediately Register your company easily and free of charge here: LHG-bookagroup.com All your travel agents can then be registered at any time in order to take advantage of the tool s many functions and benefits. Group Helpdesk bookagroup.malaysia@dlh.de Page 109

111 Page 110 Save offer or Book offer

112 Group Booking Procedures ( ex KUL / PEN Groups ) Cancel after grace period, but more than 60days before departure booking fee EUR100 per booking Text Text Group booked via 14 Days Lufthansa Group Booking Tool days prior to Dep. 60 Days to Dep. Group Departure Grace period for cancellation FOC within 14 days after booking confirmation (If booking confirm more than 67 days before departure) Group Cancel within 60days before departure, ADM penalty fee EUR 190 per pax on Economy & Premium Economy // Business EUR 300 Page 111

113 G4G Conditions Overview Book-a-Group Standard Light (Kont only) Min. Group Size Ticket Designator Name Option undercutting min. group size 10 pax "GR" 30 days before departure pay applicable individual fare for remaining passengers/ Penalties apply for all cancelled passengers Fare Guarantee Fare Guarantee Booking Option Reservation Fee fare and YQ guaranteed at time of booking within 14 days after booking (72hrs in case booking is done after start of penalty period) 100 EUR per Group in case of total cancellation before start of penalty period Start of Penalty Period 60 days prior to departure 90 days prior to departure Minimum Realization Rate Penalty Fee before Ticketing (after start of penalty period) Ticketing Deadline (solely LHG operating) Ticketing Deadline involve with OAL Schedule Change/ Invol rebooking Name Changes before Ticketing Name Changes after Ticketing Name Corrections after Ticketing Refund Coupons OAL Segments days ptd: 70% days prior to departure: 70% 14-0 days ptd: 100% 14-0 days prior to departure: 100% (Kont except Light) Economy: 130 EUR (IK) Economy, Premium Economy: 190 EUR Business Class: 300 EUR First Class: 410 EUR Due to automated ticketing deadline control difference could exist between LHG & OAL, the more restrictive ticketing deadline applies xxld foc within 14 days after event free of charge possible against a fee of EUR 150, old tix refund with waiver does not apply if booking is modified 2 days prior to departure permitted to match with passport data (passport copy required) refund of group bookings regulated by fare conditions flown in sequence and completely used Fare + YQ not permitted request at the same time as LH, OAL not confirmed within 3 weeks after booking; LH could cancel complette booking Page 112

114 Q & A Page 113

115 THANK YOU FOR JOINING US TODAY!!! Thank you for your attention Page 114