E-Newsletter. Issue 4/October - December 2012

Transcription

1 E-Newsletter Issue 4/October - December 2012 Handling with CARE Customer Attentive Responsive Efficient Dear Aviation Colleagues and Friends, Greetings from MD Our newsletter this month covers many topics that I hope will be instructive and interesting for you. Aside from the comments from Bob and Colin we have included a brief overview of the in-house IT systems developed by K. Crispin and his Team to support BFS operations. These systems are extensive and cover all of our operational and HR requirements in real-time. If you or your Team would like to see some demonstrations of the capability of our systems then please contact your relevant Customer Care Manager to arrange this. Our systems have been tailored specifically for BFS and are among the best ERP systems available for ground handling companies. By investing in the development of these in-house products we can maximize the efficiency and effectiveness of equipment and resources to achieve very high levels of service delivery and also to enhance productivity to keep our costs down. All of our systems run in real time so allow us to report accurately on our KPI s at any time of day. We are glad to welcome Cambodia Angkor Air and U Airlines as our newest customers, both airlines have significant growth plans for the coming year. Many of our existing customers are also planning on significant growth during 2013 and overall the aviation industry in Thailand seems to be enjoying strong growth both in terms of passengers and cargo long may it continue! We also cover our latest CSR activities that are initiated by our Social Committee headed by K. Took. The Committee is represented by staff from each of our main departments who represent the staff in their respective departments to look at areas where BFS and our Team can give back to the local communities. We are also getting closer to the Annual Gala Dinner organized by BFS Cargo in February. As you are probably aware over the last two years we have been fortunate to raise significant amounts of money from the air cargo community in Thailand to support the Foundation for Slum Care Children. Based on the money we have raised the Foundation has been able to buy a plot of land on which to build a new day care center for the children. The plans for the day care center have just been completed and we hope to break ground on the building early in We will be providing more details on this exciting project over the coming months in the BFS Cargo Newsletter and I will also update you in next quarter s BFS newsletter. For those of you that receive the BFS Cargo Newsletter you will already be aware of the upgrade to the BFS Cargo Terminal but for those of you that are unaware we briefly cover the upgrade in this newsletter which will result in an increase in throughput capacity by approximately 25% or 100,000 tons per annum. The final two stories in this month s newsletter cover the award of a Ramp Safety Award to BFS, PG, BAC and BAFS for an incident that happened in BKK and also a brief round-up of our Customer Party last night (19 Dec 12) at Koh Lanta! On behalf of everyone in the BFS Team I would like to thank you for your continued friendship and support. We would like to wish you, your Team and your families a happy, healthy and prosperous year of the water snake! Sawadee Pee Mai Stewart Sinclair Managing Director BFS Newsletter Issue 4 October December 2012 Page 1

2 Greetings from Director Service Delivery Ramp Operations and Maintenance Dear Aviation Colleagues and Friends, Mr. Colin Temple The team from Ramp Operations and Maintenance would like to take this opportunity to wish all our valued customers, friends and colleagues a very happy festive season and a prosperous new year. As we move forward into 2103 we are continuing to evolve. Changes within our sorting and GSE operations departments will see more control over carts, dollies and ULDs, along with improvements to cargo towing services. Reorganisation of my management team will be completed for the new year and I am confident we will be able to meet the challenges ahead. Our Customer Relations team is now complete and I am pleased to welcome Khun Tess (Sasithon Ruktapurana) to join Khun Yaa in taking care of our customers needs. They can be reached by at CRM@BFSAsia.com New equipment has been added to our Ground Support Equipment (GSE) fleet during December with two more lower deck loaders and two transporters being delivered from TLD factories in Canada. We are looking to add more passenger steps, buses, vans, ground power units, carts and dollies during As Khun Bob mentions in his article we have entered the peak season for Russian charter movements. We have set up a liaison service for our charter customers to assist with communication and coordination of slots and permissions. Europe is forecast to have a very cold winter this year, and the snow has started early again. Delays to flights caused by weather at departure stations will be sure to add some more pressure to our operation over the coming months. Growth in regional and domestic flights continues, and with new entrants to the market the number of bulk loaded aircraft we are handling is continuing to increase. Maintaining manpower levels will continue to be a challenge to our recruitment and training departments. Whatever challenges 2013 may deliver, will continue to look for ways to improve our efficiency and enhance our procedures. Safety will remain our first priority. Colin Temple Director, Ramp Operations and Maintenance BFS Newsletter Issue 4 October December 2012 Page 2

3 Dear Aviation Colleagues and Friends, Greetings from Director Passenger Services and Sales Mr. Robert Ruez We have now entered the peak season and that means the arrival of our many Russian charter airline customers. It also means an increase in load factors for many of our schedule customer airlines, thus more passengers to check-in, more wheelchairs to provide, more lost baggage on arrival, more missing passengers at departure time, more bags to load, more on time departures and so forth. Getting ready for the peak is always quite a challenge as it is also a time of year when airlines change their schedules, so once we get the final schedules, there is a lot of planning to increase staff numbers and juggle staff rosters and deployment in order to adjust to the many changes. More on the Russian Charters. BFS handles 5 Russian charter airlines which will account for over 900 flights during the peak season and more than 220,000 passengers arriving and departing. The aircraft types used are usually B777, B767 and B757 and they are all operating with over 95% load factors. The Russian tourism to Thailand has increased hugely, year after year, especially in the last 4 years. These charters operating directly from Siberia to Bangkok have provided the Russian tourists with a direct link to Bangkok and Phuket, Thailand from such cities as Omsk, Novosibirsk, Krasnoyarsk, Irkutsk, Khabarovsk and many more destinations. These direct flights have greatly reduced the travel time from Siberia to BKK, whereby it is no longer necessary to go via Moscow or Vladivostok. I guess that when you know that the temperature is below zero degrees for more than 6 months a year, many Russian tourist will need and dream of the guaranteed sunshine and hospitality of Thailand. We also have regional growth from Cambodia and a new airline Cambodia-Angkor Air with daily flights to Siem-Reap and soon they will have an additional destination. Also Cebu Pacific is now flying again non-stop between Bangkok and Cebu. So now 3 options with BKK- Manila, BKK- Clark AFB, and BKK- Cebu. IndiGo will soon start a new destination from BKK bringing daily frequencies to 4 flights In order to ensure that we continue to provide our best services, as the number of flights and passengers increase, our Passenger services department will increase the manpower to reach and maintain 950 staffs. Well that will keep us busy for a while. I know that many of us will be enjoying a few extra days off as the holiday season approaches. It is well deserved and an opportunity to enjoy the cooler season in Thailand with family and friends. On this note I would like to thank you all for your cherished support and cooperation in 2012, as we look forward to good health, and an enjoyable and rewarding Robert Ruesz Director Passenger Services and Sales BFS Newsletter Issue 4 October December 2012 Page 3

4 BFS Special Updates from Systems and Information Technology During the last 6 years BFS has been developing a suite of back office automation tools to allow us to manage our businesses more effectively. I would like to introduce you to BFS APPS the Portal to BFS Systems and Intranet. BFS has developed in-house our own Enterprise Resource Planning Software. These applications have been deployed around the company allowing each department to manage the many daily tasks efficiently. With accurate real-time information staff can make necessary changes to the daily operation as required. These products allow us to manage our Business at a very detailed level in real-time to provide our customers with the highest levels of service quality. Planets Aviation Suite Developed by BFS IT Department EARTH The Operational Flight Management database for real time Staff and Equipment Allocation. This application provides us will real-time On Time Performance reporting. Master flight schedule Daily flight display PAX flight information and report Ramp staff and equipment assignment Flight information and reports for each customer Price calculation for the finance department Performance report for management BFS Newsletter Issue 4 October December 2012 Page 4

5 SATURN This application is connected to the main HR database and Time and Attendance system. This allows us to plan OT as required and the various types of leave and check staff qualifications. Overtime request, approval and report Leave request, approval, entitlement and quota management Roster import and shift swap Time and Attendance-scan record, Lateness and Absence checks Training records, course expiry date control Performance report Tractability of system users activity FIDS The BFS Flight information display System Automatic retrieval of real time flight information from AOT Display of arrival and departure flight information Filter for BFS customers NEPTUNE Contracts and SLA Management Application and Document Control System Contract and SLA management Secure access Log record to monitor changes by user Sophisticated search engine Compatible with all document types User friendly upload / download document function BFS Newsletter Issue 4 October December 2012 Page 5

6 PLUTO This application provides Purchasing and Store Inventory Control to ensure we have the correct spare parts available. Request and approve Purchase Requisition online Tracking PR/PO status PM and CM management Stock control Reporting MARS This application is the BFS Resource Planning Tool which allows us to pre plan staff and equipment assignments. Flight schedule import function Aircraft type and equipment needs per SLA The Application shows hourly GSE equipment and manpower needs for each day of the week Results can may be inspected easily by user Flight Schedule Gantt Chart Manpower planning and optimal roster pattern calculator BFS Newsletter Issue 4 October December 2012 Page 6

7 Cargo Management System (Cargospot) This is the BFS Warehouse Management System from Champ Cargo Systems. Master application and database for all cargo related activity (import breakdown, export buildup and transshipment) Airline and agent messaging through type-b and (both sending and receiving) Interfaces to customs and other cargo systems Customer invoicing CARGO ICS2 This is the New BFS Inventory Control System which allows us to incorporate the use of Hand Held Terminals which has greatly improved the efficiency of the warehouse operations for location and storage. Complete Import Cargo Warehouse Inventory Location input using Handheld Terminals (HHTs) Interfaces to the Queue Management System, New ASRS System and Cargospot Location tracking and history for all import cargo in the warehouse. BFS Newsletter Issue 4 October December 2012 Page 7

8 CARGO-QMS The Queue Management System has ensured that the first pick of Cargo is delivered to the Customer within the KPI of 25 minutes. The System has also assisted the efficiency of the loading areas and truck docks and greatly eased congestion. Import cargo delivery queue management First come first served principle Pickup queue assigned to HHT Tracks queue progress and time-in-queue from pending, assigned, first pick, last pick through to completion CARGO-PMS The Cargo Performance Management System allows The RCF and NFD messages to be sent to the Customer within the KPI of ATA +240 minutes for a Freighter and ATA +120 minutes for Pax flight. Import cargo performance management Tracks real-time import cargo breakdown progress with RCF/NFD message transmission Over the duration of next year many more in-house and externally procured systems will be deployed to operations both in the Cargo Terminal and in the Ramp/Pax Operation. Further details of our new systems will be announced in the new year. I believe we will continuously improve the IT systems to enhance the company performance providing you a first rate service. Crispin Morris Director Systems and Information Technology BFS Newsletter Issue 4 October December 2012 Page 8

9 BFS Update News BFS Organized "BFS Christmas and New Year Party 2013" On Wednesday 19 December, 2012, Bangkok Flight Services (BFS) organized BFS Christmas and New Year Party at Koh Lanta Suvarnabhumi Restaurant. The purpose of this party is to express our sincere gratitude toward the airline customers, freight forwarders and other alliances that BFS have been working with throughout the year This Year we were honored to have Ms.Vilaiwan Nadvilai, Acting General Manager of Suvarnabhumi Airport and her team; and Pol.Maj.Gen. Suwichpol Imjairath, Commander of Immigration Division 2 and his team joining us during the evening. Bangkok Air Catering (BAC) delighted the guests with plenty of sumptuous traditional Christmas foods and arrays of desserts. The guests enjoyed a pleasant the evening in a cozy lakeside atmosphere with good music from Jazz live band. BFS Christmas and New Year Party turned out to be another impressive year end event of the year. BFS Newsletter Issue 4 October December 2012 Page 9

10 BFS Together with PG, BAC and BAFS Awards for Ramp Safety 2012 the Far East and Australasia Bangkok Flight Services together with Bangkok Airways (PG), Bangkok Air Catering (BAC) and Bangkok Aviation Fuel Services (BAFS) received the "Ramp Safety Award" during the 14 th Annual Ground Handling International Conference, organized by Ground Handling International Magazine. The Conference was held in Milan, Italy from November 2012, the award was won in competition with three ground handlers at three international airports; 1. Dnata Singapore - Changi, Singapore 2. BA - Shanghai Pudong, China 3. Menzies - Auckland, New Zealand BFS, PG, BAC and BAFS received the Ramp Safety Award for an example of teamwork, wherein staff from four companies acted in unison to put out a fire caused by a faulty plug on a GPU that was attach to an ATR. It was not only succeeded in putting out the fire but also prevented damaged to the aircraft. Ramp Safety Awards is given to individuals or teams from Ground Handling Company at airports around the world who have demonstrated safety and managed to contain a problem or incident and have prevented a potential crisis. The main purpose of the award is to set a good example and motivate handlers to reduce Ramp incidents and thereby deliver an even higher level of service to our airline industry. BFS Welcomed Inaugural Flight of Cambodia Angkor Air as the Latest Customer On Friday 30 November 2012, BFS welcomed inaugural flight of Cambodia Angkor Air from Cambodia as the latest customer. Cambodia Angkor Air chose BFS as their partner at Suvarnabhumi Airport to provide all services including Passenger, Ramp and Cargo handling services. The inaugural flight of Cambodia Angkor Air, K6-700, was handled by BFS, carrying 27 passengers using ATR departed from Siem Reap International Airport (REP), Siem Reap, Cambodia and landed at Suvarnabhumi Airport at 17:08 hrs. Mr. Robert Ruesz, Passenger Services and Sales Director was on ground leading BFS Team in welcoming this flight by presented BFS Certificate of Appreciation and souvenirs to captain and crews. At 17:50 hrs. of the same day, the flight K6-701 with 16 passengers left Bangkok for Cambodia. Cambodia Angkor Air currently operates daily flights on route Siem Reap - Bangkok Siem Reap. The flight arrives at Suvarnabhumi Airport at 16:55 hrs. and departs for Siem Reap International Airport (REP) at 17:50 hrs. BFS Newsletter Issue 4 October December 2012 Page 10

11 BFS Organized "BFS Volunteer Novice Dormitory Refurbishing and Temple Ground Improvement Activity On Saturday 3 rd November 2012, Bangkok Flight Services organized charity activity BFS Volunteer at Bor Ngern Bor Thong Temple Chacherngsao Province with almost 70 BFS staffs from Maintenance, Facilities, Cleaning, Cargo etc. participating. The main aims of this activity are to repair residential building including temple wall painting toilet cleaning and public area cleaning. BFS also offer food and give the offering dedicate to the monks. In addition, BFS staff donated money of 23, Baht for permanent structure building and residential repairing equipment. Bor Ngern Bor Thong Temple is situated in Pranomsarakam, Chacherngsao Province. The temple supports novices in religious education, general education and vocational education of basic architecture which now has over 60 novices to be ordained in the temple. Therefore every building in the temple are built with the cooperation of novices and monks. In the future, they have plan to build big Statue of Buddha, education building and dhamma retreat for Buddhist. This activity was set up with an aim to demonstrate social responsibility and help support and encourage people in realizing the role and significance of novices in Buddhism. BFS Newsletter Issue 4 October December 2012 Page 11

12 BFS Organized "Three Organizations Sri Racha Beach Cleaning" On Saturday 13 th October 2012, Bangkok Flight Services (BFS) together with Bangkok Airways (PG) and Bangkok Air Catering (BAC) organized Three Organizations Sri Racha Beach Cleaning at Sri Racha Health Park, Chonburi with almost 200 staff participating from the three organizations. Sri Racha Health Park is situated in the northeast of Sri Racha. This seaside park is the area for exercising, walking and organizing local events of Sri Racha. BFS,-PG-BAC Beach cleaning competition was the main highlight of this activity. The staffs were randomly divided into 5 teams to pick up trash in all area of the park along the 700 metres of coastline. The total weight of all the trashes collected was stunningly well over 700 kilograms. BFS, PG and BAC hope that this CSR activity will help create environmental awareness among the staffs and the local community. This activity was well supported by Sri Racha Municipality which helped made it smoothly successful. BFS Newsletter Issue 4 October December 2012 Page 12

13 BFS Welcomed the First Flight of U Airlines as the Latest Customer On Thursday 27 September 2012, BFS welcomed the first flight of U Airlines from Thailand as the latest customer. U Airlines chose BFS as their partner at Suvarnabhumi Airport to provide Passenger and Ramp handling services. The first flight of U Airlines, YL 1602, was handled by BFS, carrying 103 passengers using Airbus 320 departed from Yancheng Airport (YNZ), Jiangsu, the People s Republic of China and landed at Suvarnabhumi Airport at 01:56 hrs. In the afternoon of Monday 1 st October 2012, at 14:19 hrs., the flight YL1601 with 103 passengers left Bangkok for Yancheng Airport. Mr. Robert Ruesz, Passenger Services and Sales Director was on ground leading BFS Team in welcoming this flight by presented BFS Certificate of Appreciation and souvenirs to captain and crews. U Airlines (YL) currently operates charter flight on route Yancheng - Bangkok Yancheng. In the month of October, both arrival and departure flight will operate on dates 1 st, 6 th, 11 th, 16 th, 21 st, 26 th. The flight arrives at Suvarnabhumi Airport at 00:10 hrs. and departs for Yancheng Airport at 14:00 hrs. BFS Cargo Upgraded Cargo Terminal to Serve the Increasing Demand Due to the increasing demand for capacity of both import and export cargo volume, BFS Cargo is undergoing an upgrade of the cargo terminal facilities to better support customers. Some new high bay racks are been set up to increase the storing capacity in the cargo terminal. Also, the new ASRS system or the Automated Storage/Retrieval Systems in the Import function is being installed to effectively facilitate the process of searching for shipping goods. Moreover, the new two-story Import Office has been built to systematically separate Cashier, Delivery and BTO Department. The BFS Cargo upgraded project is scheduled to be completed by the end of 2012 and BFS will start providing services using these new facilities in January This project is another testament of BFS s effort to continue to strengthen the trust and service reliability among our customers. BFS Newsletter Issue 4 October December 2012 Page 13