First Aviation School in Mauritius. First. In the Indian Ocean. First local Cabin Crew and Airport Operations training. First.

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Audrey Lloyd
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First Aviation School in Mauritius First In the Indian Ocean First Mauritian Foundation

local Cabin Crew and Airport Operations training The International Air Transport

260 airlines or 83% of total air traffic.

critical aviation issues. Its mission: to represent, lead and serve the airline industry.

search to making a booking, from pricing to ticketing, from managing reservations to

2 First Aviation School in Mauritius First In the Indian Ocean First Mauritian Foundation Course provider recognised by IATA First and only training partner in Mauritius First local Cabin Crew and Airport Operations training The International Air Transport Association (IATA) is the trade association for the world s airlines, representing some 260 airlines or 83% of total air traffic. IATA supports many areas of aviation activity and helps formulate industry policy on critical aviation issues. Its mission: to represent, lead and serve the airline industry. Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes. It is one of the world leaders in its field and operates in 195 countries with a worldwide team of more than 11,000 people.

Courses at Flymates are designed for those aspiring to a career in

To provide the best quality training on the island, we have

and Amadeus; and we have integrated our custom-designed soft

facing challenges in their future careers.

a v e l A g e n t F o u n d a t i o n + Amadeus Novice Course (IATA

and what it takes to become a successful travel agent.

the Amadeus GDS system and benefit from a period of supervised

Study popular tourism destinations and improve your sales skills to

3 Courses at Flymates are designed for those aspiring to a career in Aviation. To provide the best quality training on the island, we have partnered with prestigious international institutions such as IATA and Amadeus; and we have integrated our custom-designed soft modules to their syllabus, to better prepare our students for facing challenges in their future careers. Travel and Tourism Consultant (IATA Category: Travel & Tourism) T r a v e l A g e n t F o u n d a t i o n + Amadeus Novice Course (IATA Category: Travel & Tourism) Study the basics of travel and tourism and what it takes to become a successful travel agent. Improve your customer service and sales skills to better advise prospective travelers. Have a better hands-on live experience by practicing directly on the Amadeus GDS system and benefit from a period of supervised traineeship in a reputable agency (conditions apply). Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, gain the skills to process ticket exchanges and reissues, and understand how industry regulations affect your travel operations.

Travel agent Airline reservation agent Tour operator Call center agent Secondary/High School Standard Basic Maths skills Basic IT skills Good English Skills Tentative Start:

and timings might apply - - - You will practice LIVE on the Amadeus GDS System (thanks to the exclusive partnership between Flymates and Amadeus South Africa) You will also

4 Travel agent Airline reservation agent Tour operator Call center agent Secondary/High School Standard Basic Maths skills Basic IT skills Good English Skills Tentative Start: Yearly: Mar, Sep Duration: 05 months Our calendar runs on any week day except Sundays and includes morning, afternoon and full-day sessions In case of traineeship variable days and timings might apply You will practice LIVE on the Amadeus GDS System (thanks to the exclusive partnership between Flymates and Amadeus South Africa) You will also undergo a period of supervised traineeship (subject to space availability and demand in travel agencies) Further traineeship and employment possibilities also exist for our best candidates

5 Foundation in Travel and Tourism graduates Travel agents Reservations and sales personnel Tentative Start: 2017: to be advised Duration: 07 months Our calendar runs on any week day except Sundays and includes morning, afternoon and full-day sessions

Secondary/High School Standard Fluent in written and spoken

(height, BMI, etc) Tentative Start: Yearly: Feb, May

Sundays and includes morning, afternoon and full-day sessions

6 Secondary/High School Standard Fluent in written and spoken English Eligibility as per airlines general requirements (height, BMI, etc) Tentative Start: Yearly: Feb, May Duration: 05 months Our calendar runs on any week day except Sundays and includes morning, afternoon and full-day sessions In case of traineeship variable days and timings might apply

- - - Airline passenger service staff Ground Handling Agents passenger services staff Airport operators staff providing passenger services Civil Aviation Authorities staff providing passenger

day except Sundays and includes morning, afternoon and full-day sessions In case of traineeship variable days and timings might apply - - Introduction to airport & airline operations Computer

7 - - - Airline passenger service staff Ground Handling Agents passenger services staff Airport operators staff providing passenger services Civil Aviation Authorities staff providing passenger services Anyone wishing to start a career as a Passenger Service Agent Secondary/High School Standard Good English Skills Tentative Start: 2017: Feb Duration: 05 months Our calendar runs on any week day except Sundays and includes morning, afternoon and full-day sessions In case of traineeship variable days and timings might apply - - Introduction to airport & airline operations Computer Reservations (CRS) and Departure Control Systems (DCS) functions Passenger & Baggage check-in procedures (airport & off-site) Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging Amadeus Altéa DC-CM e-learning : Check-in Agent, Gate Agent, Supervisor Dangerous Goods regulations awareness for Passenger Service Agents Managing passenger interactions Aviation security procedures for passenger & baggage transport Enhanced passenger facilitation, latest innovations and career opportunities Customer Service & Soft Skills Package (designed by Flymates) Perfectionnement Pratique du Francais (MQA-Approved) -

Airline staff based at the airport Airport personnel Ground handling staff

Duration: 05 months Our calendar runs on any week day except Sundays and includes

timings might apply Introduction to Airport Ramp Services Airport Operations

and dangerous goods Catering Airside Safety & Security Future in the industry

8 Airline staff based at the airport Airport personnel Ground handling staff Secondary/High School Standard Good English Skills Tentative Start: 2017: Feb Duration: 05 months Our calendar runs on any week day except Sundays and includes morning, afternoon and full-day sessions In case of traineeship variable days and timings might apply Introduction to Airport Ramp Services Airport Operations Aircraft ground handling, loading and unloading Wide-bodied, containerized aircraft and dangerous goods Catering Airside Safety & Security Future in the industry Customer Service & Soft Skills Package (designed by Flymates) Perfectionnement Pratique du Francais (MQA-Approved) - - -

Ticket office, reservations, check-in, traffic, operations,

and receiving staff Public relations and sales support

Flymates students who have followed the Flymates Uplifting

Duration: 01 month Our calendar runs on any week day except

Improved Standard of Customer Service Verbal & Non-verbal

9 Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff Cargo reservations and receiving staff Public relations and sales support personnel Restricted exclusively to former or existing Flymates students who have followed the Flymates Uplifting Customer Service Module Tentative Start: Jul, Oct Duration: 01 month Our calendar runs on any week day except Sundays and includes morning, afternoon and full-day sessions Improved Standard of Customer Service Verbal & Non-verbal Communication Skills Customer Contact Techniques Cross-cultural Awareness Managing stress - - -

Entry-level security staff Industry personnel working with

Skills Tentative Start: 2017: Jan, Aug Duration: 01 month

Aviation security regulations and the international

vehicles Passenger, baggage, cargo, mail and catering security

10 Entry-level security staff Industry personnel working with passengers or cargo Secondary/High School Standard Good English Skills Tentative Start: 2017: Jan, Aug Duration: 01 month (intensive course) Current threats to the aviation industry Aviation security regulations and the international organizations behind them Airport access control for people and vehicles Passenger, baggage, cargo, mail and catering security basics Common airport and in-flight security measures for responding to threats - - -

Recently appointed airport staff Travel industry staff

Good English Skills Tentative Start: 2017 - Jun Duration: 05

includes morning, afternoon and full-day sessions In case of

Understanding the Airport The Airport as an operational

challenges The future of airports Customer Service & Soft

11 Recently appointed airport staff Travel industry staff Newcomers to the industry Secondary/High School Standard Good English Skills Tentative Start: Jun Duration: 05 months Our calendar runs on any week day except Sundays and includes morning, afternoon and full-day sessions In case of traineeship variable days and timings might apply Understanding the Airport The Airport as an operational system Security Support services Airport issues and challenges The future of airports Customer Service & Soft Skills Package (designed by Flymates) Perfectionnement Pratique du Francais (MQA-Approved) - - -

12 Newcomers to the industry Existing employees of the industry seeking advancement or wishing to upgrade their skills Secondary/High School Standard - - Flight Attendant Course Airport Passenger Handling Ramp Operations & Services Aviation Customer Service Aviation Security Awareness Airport Operations Fundamentals Good English Skills The school calendar has been prepared in such a way that students can easily sequence their chosen courses so that they achieve the Diploma in the least possible time.

Newcomers to the industry Cargo agent and air freight forwarder sales and marketing staff Airline and manufacturer sales,

Basic Maths Skills Good English Skills Tentative Start: 2017: to be advised Duration: 06 months Our calendar runs on any week day

Operations at cargo agencies, airlines, and freight forwarders Air cargo acceptance basic rating principles Air waybill completion

13 Newcomers to the industry Cargo agent and air freight forwarder sales and marketing staff Airline and manufacturer sales, reservations, and acceptance staff Junior-level managers at cargo agents, airlines, and manufacturers Secondary/High School Standard Basic Maths Skills Good English Skills Tentative Start: 2017: to be advised Duration: 06 months Our calendar runs on any week day except Sundays and includes morning, afternoon and full-day sessions In case of traineeship variable days and timings might apply Operations at cargo agencies, airlines, and freight forwarders Air cargo acceptance basic rating principles Air waybill completion Industry terminology and abbreviations IATA geography, TACT, OAG, and other cargo manuals Customer Service & Soft Skills Package (designed by Flymates)

Flymates was not only school for me but it was my home and the whole team was my family.

- Words cannot express my sincere gratitude and feelings towards Flymates.

The friendly yet professional environment has enriched my knowledge in Aviation and also in my personal development.

passion for Aviation & aim for excellence Had one of the Best time in my life. Long live Flymates!

modules but they taught how to learn our lessons.

today together with a qualification in hand I have become a professional person.

14 Flymates was not only school for me but it was my home and the whole team was my family. Flymates team has helped me to develop myself in many ways. I am proud to be a former Flymates student. - Words cannot express my sincere gratitude and feelings towards Flymates. In such a short time, Flymates became my family. The friendly yet professional environment has enriched my knowledge in Aviation and also in my personal development. Along with Quality learning, Flymates helped me develop many other skills and enabled me to live my dream, unleash my passion for Aviation & aim for excellence Had one of the Best time in my life. Long live Flymates! Actually after so many years of studying it s the first time I met teachers of Flymates who did not just teach the modules but they taught how to learn our lessons. I was so glad to be in such a learning environment who equalized academic and non-academic part of education so that today together with a qualification in hand I have become a professional person. It s the first training institution I came across who did not stop helping their students even after ending the course. Flymates became also a reason for me to enter in the working world. So much to say! Last but not least, I would say Flymates believes in Quality of education rather than Quantity of education. From the bottom of my heart, thank you for helping me to start my career. 3 cheers to Flymates! - -

AIRLINE ACADEMY. Enroll yourself with the Middle East No1 Airline Academy We give birth to the best Work force in Airline & Hospitality Industry

AIRLINE ACADEMY. Enroll yourself with the Middle East No1 Airline Academy We give birth to the best Work force in Airline & Hospitality Industry AIRLINE ACADEMY Enroll yourself with the Middle East No1 Airline Academy We give birth to the best Work force in Airline & Hospitality Industry WTTC (World Travel and Tourism Council) Research says: Tourism