IATA Cabin Crew & In-Flight Services Diploma

Transcription

1 IATA Cabin Crew & In-Flight Services Diploma Course Description Highlights IATA Examination Schedule Version 1 - Nov. / / 7

2 Course Description Highlights Introduction to The Cabin Crew Profession History & Origin of Profession Key Historical Milestones A Day in Life of A Cabin Crew Member Benefits & Challenges of the Cabin Crew Profession Landing the Job Resumes & Applications Training & Certification Minimum requirements What skills Do you Have Grooming & Personal Appearance Personal Hygiene Hair & Hair Styles Make-Up & Cosmetics Jewelry Prescription Eyewear Cabin Crew Healthy Living Lifestyle Healthy Crew Style Nutrition & Exercise Proper Lifting Techniques Adopting to Lifestyle Changes The Lifestyle Of The Cabin Crew The Pressure Of Frontline Work Personal Health Health Risks Associated With Travel & Flying Other Recognized Effects From Flying Security & Safety While Away From Base In Transit & In Hotel When Sightseeing Or Leaving Your Room Emergency Situations to Prepare for When Traveling Version 1 - Nov. / / 7

3 Introduction To The Aviation Industry Airlines, Charters, Private & Corporate Jets Schedule Airline & Alliance Regulatory Agencies & Aviation Regulations What is (ICAO) Government Agencies in Aviation Safety CAAs, FAA & JAA IATA International Air Transport Association Customs & Immigration For Air Travel Introduction to Aircraft & Aviation Familiarization Aircraft Familiarization Aircraft Types Aircraft Layout & Terminology Aircraft Furnishings, System & Terminology General Aviation And Ground & Airport Operation Terminology Theory of Flight & How Aircraft Fly Take Offs& Landings Movement of an Aircraft in Flight Using Time Zones 24 Hour Clock Greenwich Mean Time (GMT) and Time Zones International Date Line World Airport Codes & Airlines Codes Airline Designators Version 1 - Nov. / / 7

4 Crew Member Coordination & Communication Roles & Responsibilities Flight Preparations Pre-Flight Crew Briefing Pre-Flight Preparation Boarding Process Pre-Take-Off Preparation Passenger Safety Briefing Customer Services Customer Service Passengers are Guests Managing Passengers Interactions Care Giving Giving a Command & Making a Request Flight & Flight Reactions Fear of Flying Passenger With Special Needs Safety And Emergency Procedures Accidents & Survivability Routine Preparations Evacuation & Emergency Procedure Unplanned or Planned Evacuations Emergency Landings Turbulence Emergency Equipment Types of Emergency Equipment Types of Evacuation Equipment& Use Firefighting Equipment Emergency Equipment or Ditching Responding to Fires Classifications of Fire Decompression What is Decompression The Effect of Decompression on the Flight Crew: TUC or Time of Useful Consciousness Version 1 - Nov. / / 7

5 Medical Emergencies & Medical Training Emergency Equipment on Board (First Aid Kit, Emergency Medical Kit, Automatic Defibrillator, Personal Protection) Basic First Aid & Personal Protection Check-Call-Care: First Aid Primer Protect Yourself CPR, AED and Heimlich Maneuver Assisting Someone Who Has Stopped Breathing AED (Automated External Defibrillator) Sample Cabin Crew Medical Training Syllabus Introduction to Dangerous Goods What Are Dangerous Goods Regulations & Standards Classifications of Dangerous Goods At All Hazard Class Definitions - Identification Recognition Dangerous Goods or Hazard Class Definitions Precautionary Measures Enforcement & Reporting Aviation Security Threats to the Industry Bomb Threats, Hostage/Hijacking, Threatening or Abusive Passengers Who Poses a Threat Major Threats to the Aviation Industry Recognizing & Responding to Suspicious Activities, Disruptive Passengers and Other Threats Disruptive Passengers Response to Disruptive Passengers Cabin Crew s Role in Aviation Security Version 1 - Nov. / / 7

6 Introduction to Airline Catering & Food Services Airline Catering Food Service in the Airline Industry Caterers Galleys & Equipment Familiarization The Galley Pre-Flight Galley Check Delivery and Loading of Catering Services Security Procedures Types and Codes for Special Meals Service Types ad Levels Types of Meal Service Food and Service Hygiene End OF Diploma Certifications & Accreditations IATA Diploma ( Subjected To Passing Exam At IATA Regional Office & Payment Of Examination Fee) Ministry of Labour Petra Travel & Tourism Institute Pre-requisite: Secondary / High School Leaving Certificate / Diploma Good English Language Skills Version 1 - Nov. / / 7

7 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break Class Room With Educator Lead Education & Training English & Arabic English Course Duration: Course Delivery Methodology: Course Language Course Examination Language Version 1 - Nov. / / 7

8 IATA Examination Schedule / Exam Session Course Name Location Course Enrolment Deadline Exam Registration Deadline Exam Week Results September 2016 December 2016 March 2017 June 2017 September 2017 December 2017 IATA Cabin Crew & In-Flight Services Diploma May Sep Dec Feb May Sep Jul Oct Jan Apr Jul Oct Sep 1 Sep 8 Dec 1 Dec 8 Mar 1 Mar 8 Jun 1 Jun 8 Sep 1 Sep 8 Dec 1 Dec 8 Oct Jan Apr Jul Oct Jan Version 1 - Nov. / / 7