November, 01 / / 64

Transcription

1 November, 01 / / 64

2 Table of Contents 1 - Training Courses & Diplomas 2 - IATA Examination Schedule Training Courses & Diplomas Time Table 4 - Institute Facilities 5 - Contact Us November, 01 / / 64

3 Training Courses & Diplomas IATA Foundation in Travel & Tourism Diploma دبلوم االياتا في أساسيات السياحة والسفر IATA Travel & Tourism Consultant Diploma دبلوم االياتا لمستشار السياحة والسفر IATA Managing the Travel Business Diploma دبلوم االياتا إلدارة أعمال السياحة IATA Air Cargo Introductory Diploma دبلوم االياتا في مقدمة في الشحن الجوي IATA Air Cargo Dangerous Good Regulations Diploma دبلوم االياتا في قوانين شحن البضائع الخطرة IATA Air Cargo Advanced Rating & Marketing Diploma دبلوم االياتا في التصنيف المتقدم وتسويق الشحن الجوي IATA Cargo Supply Chain & Transport Modes Diploma دبلوم االياتا في سلسلة توريد البضائع و وسائط النقل IATA Cabin Crew & In-Flight Services Diploma دبلوم االياتا في إعداد وتأهيل المضيفين والمضيفات الجويين Ground Operations Management Diploma دبلوم االياتا في إدارة العمليات األرضية Global Distribution System (GDS) Amadeus نظام الحجز اآللي أماديوس Comprehensive Ground Handling Services For ll Airports ll Ground Handling Companies ll Supervision Companies. دورة خدمات المناولة األرضية Sea Transport Fundamentals دورة أساسيات النقل البحري November, 01 / / 64

4 1 IATA - Foundation In Travel & Tourism Diploma November, 01 / / 64

5 IATA - Foundation In Travel & Tourism Diploma Course Description Highlights The Travel & Tourism Industry & The Travel Professionals: The Role of The Travel Industry Professional & Tourism Business Business Activities That Generate income The 5 A s Essential To A Successful Destination Business Requirements & Commercial Skills Types of Employment In The Travel & Tourism industry Characteristics, Attributes & Skills Major International Travel & Tourism Organizations Regional & National Travel &Tourism Organizations Responsible Travel & Tourism Geography In Travel Planning Marketing & Selling Travel With Geography Understanding & Reading Maps] Three-Letter City Codes Planning Travel Itineraries World Time Zones & Elapsed Travel Times Local Currencies Around The Worlds Modes of Transport Around The World Travel Facilities Travel Documents Healthy & Preventative Measures For Travelers Taxes, Customs & Currencies Travel Insurance Auxiliary Services & Information Supplied By Travel Agents The Travel Information Manual (TIM) November, 01 / / 64

6 IATA - Foundation In Travel & Tourism Diploma Air Transport Essentials Industry, Codes, Terminology & Definitions Flight Schedules Airline Products & Services Important To Passengers The Airport & The Flight Ancillary Services & Baggage Allowance International Air Transportation Regulations Land Transport: Introduction to Rail Products Rail Products Around The World The Timetable The Train Journey The Timetable Revisited Using The Internet Special Terms For Tourists Land Transport: Car & Camper The Car Rental Industry The Car Rental Procedures Hints For Your Clients Route Camper Van Rentals Hotel Products & Services Know Your Market Hotel Products The Language of Accommodation Sources of Hotel Payment Hotel Room Rates Hotel Reservations & Payments Hotel Terms & Conditions November, 01 / / 64

7 IATA - Foundation In Travel & Tourism Diploma Water Transport History & Types of Maritime Services Cruising: A Growth Industry Cruises Structure of Cruises Industry Cruise Product Features Cruise Products Benefits Serving The Travel Customers Customer Service In The Travel industry Communicating With Customers Customer Service & Technology Winning Customer Loyalty Handling Difficult Customers Coping With Work Stress Fundamentals In Air Fares & Ticketing Passenger Air Tariff (PAT) IATA Geography & Global Indicators The Journey Fare Selection Currency Rules Specified Routings OW Through Fare Construction Round Trip & Circle Trip Fare Construction Ticketing Credit Cards Taxes, Fees & Charges Children & Infant Passengers Special or Promotion Fares Consolidator & Net Fares Billing & Settlement Plan (BSP) November, 01 / / 64

8 IATA - Foundation In Travel & Tourism Diploma Tour Packages Types of Tours & Tour Components Tour Brochures & Price Quotations Reservation & Counting Procedures Tour Booking Conditions & Limitation of Liability Amadeus Basic Course Which Includes: Operate in The Amadeus Selling Platform Environment / Introduction To All Smart Tabs (Hotel, Car, Customer Profiles)/ Display / General Information In The Amadeus Information System/ Display Airline Availability, Schedules & Timetables / Book, Waitlist and Cancel Airline Reservation / Construct A Passenger A Name Record / Retrieve & Modify Passenger Name Record Information / Issue itineraries / Amadeus Online Tools (Checkmytrip & E-Power) Job Enhancement For Better Employment Course Which Include: Advanced Writing Skills/ Business Etiquette/ Customer Services/ Getting Along In Work Place/ Preparing Your CV/ Preparing For Job Interview Techniques/ PC Knowledge/ Using Applications & Programs Recommendations With Contracted Travel Agents In Jordan & The Region For Employment End OF Diploma Certifications & Accreditations IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of Examination Fee) Jordan Ministry of Labour Amadeus Global Distribution System (G.D.S) Petra Travel & Tourism Institute November, 01 / / 64

9 IATA - Foundation In Travel & Tourism Diploma Secondary / High School Leaving Certificate / Diploma Basic Math Skills Good English Language Skills 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break Class Room With Educator Lead Education & Training Above IATA Foundation in Travel & Tourism Diploma Entitle Students & Trainees to Advanced Their Academic & Training for Future IATA Courses & Diplomas English & Arabic English Pre-requisite: Course Duration: Course Delivery Methodology: Important Note Course Language Course Examination Language November, 01 / / 64

10 2 IATA - Travel & Tourism Consultant Diploma November, 01 / / 64

11 IATA - Travel & Tourism Consultant Diploma Course Description Highlights Geography In Travel Panning Advanced Geography In Marketing & Selling Travel The World s Continents & Human Diversity Major Natural Geography Features The Effect of Climate On Travel Major World Tourist Descriptions & Attractions Land Transport Rail Luxury Trains Tickets & Fares Conditions Of Carriage Land Transport Bus & Coach Systems, Services & Quality of Road Passenger Transport Travel Planning Travel In North America Travel In British & Europe Travel In New Zealand Travel On Other Continents Accommodation (Other Than Hotels) Understanding Today s Sophisticated Traveller Niche Accommodation Products Building Your Information Database November, 01 / / 64

12 IATA - Travel & Tourism Consultant Diploma Water Transport Cruise History of Cruising Major Cruise Destination & Associated Itineraries The Cruise Product / Categories & Durations Types of Cruise Ship & Price Category The Cruise Ship As A Resort Understanding & Using Cruise Broachers Making Reservations & Explaining The Conditions of Carriage Tour Production & Group Travel Tour Production Customization of Individual Tours Using Printed Materials Tour Documents Tour Pricing, Presentation & Sales Group Travel Law & Regulations Key Issues Regarding Country Laws The Relationship Between IATA & Travel Agent The IATA Passenger Sales Agency Agreement Travel Agent s Associations Selling Skills Adopting to Changes In Travel Sales Overview The Travel Sales Process Selling Travel Through Different Media Recognizing Buying Influences In Large-Account Sales Selling Travel Insurance Travel Safety November, 01 / / 64

13 IATA - Travel & Tourism Consultant Diploma Air Fares Ticketing Overview Currency Rules & Rounding Procedures OW Fares Component Steps & Checks Add-ons Special Mileage Provisions RT/CT/RW Fare Constructions Exceptions To The HIP & Other Checks Journeys With Surface Sectors Normal Fare Jaw Constructions Journey VS Pricing Unit Concept Lowest Combination Principle Limitations On Indirect Travel Review of Taxes, Fees & Charges Mixed Class Travel Ticket Exchange, Voids & Refunds Amadeus GlobalDistribution System(G.D.S) For Travel Agency (Advanced) Which Includes: Operate in The Amadeus Selling Platform Environment Introduction To All Smart Tabs (Hotel, Car, Customer Profiles) Display General Information In The Amadeus Information System Display Airline Availability, Schedules & Timetables Book, Waitlist and Cancel Airline Reservation Construct A Passenger Name Record Retrieve & Modify Passenger Name Record Information Issue itineraries Amadeus Online Tools (Checkmytrip& E-Power) Revision of Main Subjects Amadeus Basic Course Work On Itinerary Fare Display & Automatic Pricing, With or Without Passenger Name Record Central Ticketing Transactions Amadeus Ticket Issuance Amadeus Exchange (Reissue) Amadeus Ticket Revalidation Amadeus Automated Refund Amadeus Sales Reports November, 01 / / 64

14 IATA - Travel & Tourism Consultant Diploma BSP (Bank Settlement Plans) For Travel Agency Education & Training Preparation To Enter IATA Exam To Obtain Foundation In Travel & Tourism Diploma Job Enhancement For Better Employment Course Which Include: Advanced Writing Skills/ Business Etiquette/ Customer Services/ Getting Along In Work Place/ Preparing Your C.V/ Preparing For Job Interview Techniques/ PC Knowledge/ Using Applications & Programs Recommendations With Contracted Travel Agents In Jordan & The Region For Employment End OF Diploma Certifications & Accreditations IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of Examination Fee) Jordan Ministry of Labour Amadeus Global Distribution System (G.D.S) Petra Travel & Tourism Institute Pre-requisite: IATA - Foundation in Travel & Tourism Diploma Secondary / High School Leaving Certificate / Diploma Basic Math Skills Good English Language Skills November, 01 / / 64

15 IATA - Travel & Tourism Consultant Diploma 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break Class Room With Educator Lead Education & Training English & Arabic English Course Duration: Course Delivery Methodology: Course Language Course Examination Language November, 01 / / 64

16 3 IATA Managing The Travel Business Diploma November, 01 / / 64

17 IATA Managing The Travel Business Diploma Course Description Highlights Managerial Skills The Supervisory Role Planning and Performance Communicating Effectively Managing Performance Motivation, De-Motivation and Inspiration Leading the Team Negation Skills Understanding When and What to Negotiate The Seven Elements of Negotiation Special-Interest Travel and Tour Production Special-Interest Tours Eco-Tours Inclusive-Tour Production for Special-Interest Groups Tour Negotiation: Air, Land, and Water Components Sales Terms and Conditions Explained Travel Safety Meetings, Incentives, Conferences & Exhibitions Workflow Meetings and Conferences Incentives November, 01 / / 64

18 IATA Managing The Travel Business Diploma Agency Financial Management and Accounting Finance and Business Planning at a Travel Agency Bookkeeping and Financial Administration Business, Planning, Budgeting and Financial Reporting Financial Analysis, Management and Assessment Reporting and Remitting Agency Sales Marketing Why is it Important to Study Marketing The Marketing Process The Marketing Mix Technology in The Travel Industry Information Technology in the Travel Industry The Internet Social Media Strategy Information Technology in the Travel Agency Job Enhancement For Better Employment Course Which Include: Advanced Writing Skills/ Business Etiquette/ Customer Services/ Getting Along In Work Place/ Preparing Your C.V/ Preparing For Job Interview Techniques/ PC Knowledge/ Using Applications & Programs Recommendations With Contracted Travel Agents In Jordan & The Region For Employment November, 01 / / 64

19 IATA Managing The Travel Business Diploma End OF Diploma Certifications & Accreditations IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of Examination Fee) Jordan Ministry of Labour Amadeus Global Distribution System (G.D.S) Petra Travel & Tourism Institute Pre-requisite: IATA Foundation in Travel & Tourism Diploma IATA Travel & Tourism Consultant Diploma Secondary / High School Leaving Certificate / Diploma Basic Math Skills Good English Language Skills Course Duration: 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break Course Delivery Methodology: Class Room With Educator Lead Education & Training English & Arabic English Course Language Course Examination Language November, 01 / / 64

20 4 IATA Air Cargo Introductory Diploma November, 01 / / 64

21 IATA Air Cargo Introductory Diploma Course Description Highlights General Conditions of Carriage (1st) Definition of IATA as Organization Liabilities of Airlines Introduction to Types & Specification of Aircraft & ULD s Calculations of Air Freight Air Freight Publications Published Rates & Constructed Rates Air way Bills Cargo Agents Manifest Accompanying Documents Geography in Air Transport Local & International Airports IATA Area s & Subareas City / Airport Codes Time Tables Air Traffic Routes Education & Training Preparation To Enter IATA Exam To Obtain IATA International Cargo Introductory Diploma Recommendations To Contracted Cargo Freight Forwarding Agents in Jordan & The Region For Employment End OF Diploma Certifications & Accreditations IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of Examination Fee) Jordan Ministry of Labour Petra Travel & Tourism Institute November, 01 / / 64

22 IATA Air Cargo Introductory Diploma Pre-requisite: Secondary / High School Leaving Certificate / Diploma Basic Math Skills Good English Skills Course Duration: 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break Course Delivery Methodology: Class Room With Educator Lead Education & Training Course Language English & Arabic English Course Examination Language November, 01 / / 64

23 5 IATA Air Cargo (DGR) Diploma November, 01 / / 64

24 IATA Air Cargo (DGR) Diploma Course Description Highlights Contents Of The IATA Dangerous Goods Regulations Dangerous Goods Classes & Divisions Identification Packing Requirements Marking & Labeling Documentation Radioactive Material State & Operator Variations Acceptance Excepted Quantities Storage & Loading Provision Of Information Dangerous Good Emergency Response Answer To Exercises This Course Will Enable You To Correctly apply the IATA Dangerous Goods Regulations & Understand The Legal Aspects & The Respective Responsibilities Of Shippers, Freight Forwarders & Airlines Involved In The Transportation of Dangerous Goods Identify & Classify Dangerous Goods Verify Whether The Goods are Properly Packed, Marked &Labelled Verify Whether The Documents Has Been Complicated Properly Deliver Dangerous Goods Shipments To The Airlines Ready For Carriage Upon Complication Of The IATA Dangerous Goods Checklist November, 01 / / 64

25 IATA Air Cargo (DGR) Diploma End OF Diploma Certifications & Accreditations IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of Examination Fee) Jordan Ministry of Labour Petra Travel & Tourism Institute Pre-requisite: IATA Air Cargo Introductory Diploma Secondary / High School Leaving Certificate / Diploma Basic Math Skills Good English Skills Course Duration: 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break Course Delivery Methodology: Class Room With Educator Lead Education & Training English & Arabic English Course Language Course Examination Language November, 01 / / 64

26 6 IATA Air Cargo Advanced Rating & Marketing Diploma November, 01 / / 64

27 IATA Air Cargo Advanced Rating & Marketing Diploma Course Description Highlights Review Of Basic Cargo Rating Principles Currency Regulations Construction Fares (Add-On Amounts) Combination Of Rates & Charges Mixed Consignments Unit Load Devices Trade & Trade Patterns Pricing Total Distribution Cost Advertising The Marketing Plan Target Groups Door To Door Services This Course Will Enable You To Quote The Published Rates & Charges For Different Categories Of Air Cargo As Contained In Air Cargo Tariff (TACT) Apply Advanced Construction & Combination Principles Of Unpublished Rates Calculate Appropriate Rates & Charges For Mixed Consignments& ULDs &To Complete Air Waybill In According With The Applicable IATA Rules & Procedures And Give Accurate & Useful Advice To Customers Achieve Background Knowledge Of Trade & Trade Patterns As They Relate To Cargo Marketing. Apply Both Traditional Advertising In The Digital World To Your Business Use Marketing Plan In Order To Achieve Company Marketing & Sales Objective November, 01 / / 64

28 IATA Air Cargo Advanced Rating & Marketing Diploma End OF Diploma Certifications & Accreditations IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of Examination Fee) Jordan Ministry of Labour Petra Travel & Tourism Institute Pre-requisite: IATA Air Cargo Introductory Diploma Secondary / High School Leaving Certificate / Diploma Basic Math Skills Good English Skills Course Duration: 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break Course Delivery Methodology: Class Room With Educator Lead Education & Training English & Arabic English Course Language Course Examination Language November, 01 / / 64

29 7 IATA Cargo Supply Chain & Transport Modes November, 01 / / 64

30 IATA Cargo Supply Chain &Transport Modes Course Description Highlights Introduction to Supply Chain Management What is Supply Chain Management Supply Chain Management Processes Risk Management of SCM Introduction to Freight Forwarding Services What is Freight Forwarding Scope of Freight Forwarding Services Introduction to Transport Management Transportation of Freight Modes of Transport Introduction to Multimodal Transport What is Multimodal Transport What are INCOTERMS and Bills of Landing Multimodal Transport Corridor Routing Lesson Overview Transport Competitiveness Unitization of Cargo Transportation of Dangerous Goods November, 01 / / 64

31 IATA Cargo Supply Chain &Transport Modes End OF Diploma Certifications & Accreditations IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of Examination Fee) Jordan Ministry of Labour Petra Travel & Tourism Institute Pre-requisite: IATA Air Cargo Introductory Diploma IATA Air Cargo Advanced Rating & Marketing Diploma Secondary / High School Leaving Certificate / Diploma Basic Math Skills Good English Skills Course Duration: 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break Course Delivery Methodology: Class Room With Educator Lead Education & Training English & Arabic English Course Language Course Examination Language November, 01 / / 64

32 8 IATA Cabin Crew & In-Flight Services Diploma November, 01 / / 64

33 IATA Cabin Crew & In-Flight Services Diploma Course Description Highlights Introduction to The Cabin Crew Profession History & Origin of Profession Key Historical Milestones A Day in Life of A Cabin Crew Member Benefits & Challenges of the Cabin Crew Profession Landing the Job Resumes & Applications Training & Certification Minimum requirements What skills Do you Have Grooming & Personal Appearance Personal Hygiene Hair & Hair Styles Make-Up & Cosmetics Jewelry Prescription Eyewear Cabin Crew Healthy Living Lifestyle Healthy Crew Style Nutrition & Exercise Proper Lifting Techniques Adopting to Lifestyle Changes The Lifestyle Of The Cabin Crew The Pressure Of Frontline Work Personal Health Health Risks Associated With Travel & Flying Other Recognized Effects From Flying Security & Safety While Away From Base In Transit & In Hotel When Sightseeing Or Leaving Your Room Emergency Situations to Prepare for When Traveling November, 01 / / 64

34 IATA Cabin Crew & In-Flight Services Diploma Introduction To The Aviation Industry Airlines, Charters, Private & Corporate Jets Schedule Airline & Alliance Regulatory Agencies & Aviation Regulations What is (ICAO) Government Agencies in Aviation Safety CAAs, FAA & JAA IATA International Air Transport Association Customs & Immigration For Air Travel Introduction to Aircraft & Aviation Familiarization Aircraft Familiarization Aircraft Types Aircraft Layout & Terminology Aircraft Furnishings, System & Terminology General Aviation And Ground & Airport Operation Terminology Theory of Flight & How Aircraft Fly Take Offs& Landings Movement of an Aircraft in Flight Using Time Zones 24 Hour Clock Greenwich Mean Time (GMT) and Time Zones International Date Line World Airport Codes & Airlines Codes Airline Designators November, 01 / / 64

35 IATA Cabin Crew & In-Flight Services Diploma Crew Member Coordination & Communication Roles & Responsibilities Flight Preparations Pre-Flight Crew Briefing Pre-Flight Preparation Boarding Process Pre-Take-Off Preparation Passenger Safety Briefing Customer Services Customer Service Passengers are Guests Managing Passengers Interactions Care Giving Giving a Command & Making a Request Flight & Flight Reactions Fear of Flying Passenger With Special Needs Safety And Emergency Procedures Accidents & Survivability Routine Preparations Evacuation & Emergency Procedure Unplanned or Planned Evacuations Emergency Landings Turbulence Emergency Equipment Types of Emergency Equipment Types of Evacuation Equipment& Use Firefighting Equipment Emergency Equipment or Ditching Responding to Fires Classifications of Fire Decompression What is Decompression The Effect of Decompression on the Flight Crew: TUC or Time of Useful Consciousness November, 01 / / 64

36 IATA Cabin Crew & In-Flight Services Diploma Medical Emergencies & Medical Training Emergency Equipment on Board (First Aid Kit, Emergency Medical Kit, Automatic Defibrillator, Personal Protection) Basic First Aid & Personal Protection Check-Call-Care: First Aid Primer Protect Yourself CPR, AED and Heimlich Maneuver Assisting Someone Who Has Stopped Breathing AED (Automated External Defibrillator) Sample Cabin Crew Medical Training Syllabus Introduction to Dangerous Goods What Are Dangerous Goods Regulations & Standards Classifications of Dangerous Goods At All Hazard Class Definitions - Identification Recognition Dangerous Goods or Hazard Class Definitions Precautionary Measures Enforcement & Reporting Aviation Security Threats to the Industry Bomb Threats, Hostage/Hijacking, Threatening or Abusive Passengers Who Poses a Threat Major Threats to the Aviation Industry Recognizing & Responding to Suspicious Activities, Disruptive Passengers and Other Threats Disruptive Passengers Response to Disruptive Passengers Cabin Crew s Role in Aviation Security November, 01 / / 64

37 IATA Cabin Crew & In-Flight Services Diploma Introduction to Airline Catering & Food Services Airline Catering Food Service in the Airline Industry Caterers Galleys & Equipment Familiarization The Galley Pre-Flight Galley Check Delivery and Loading of Catering Services Security Procedures Types and Codes for Special Meals Service Types ad Levels Types of Meal Service Food and Service Hygiene End OF Diploma Certifications & Accreditations IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of Examination Fee) Jordan Ministry of Labour Petra Travel & Tourism Institute Pre-requisite: Secondary / High School Leaving Certificate / Diploma Good English Language Skills November, 01 / / 64

38 IATA Cabin Crew & In-Flight Services Diploma 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break Class Room With Educator Lead Education & Training English & Arabic English Course Duration: Course Delivery Methodology: Course Language Course Examination Language November, 01 / / 64

39 9 IATA Ground Operations Management Diploma November, 01 / / 64

40 IATA Ground Operations Management Diploma Course Description Highlights Role and Responsibilities of a Station Manager Role of the Statin Manager Responsibilities of the Station Manager Coordination and Cooperation with Other Organizations Ground Operations Overview The Basics of Budgets and Cost Control Airline and Airport Security The Role of the Station Manager in Security The Role of ICAO s in Security IATA s Role insecurity The Airport s Role in Security Passenger and Baggage Screening The Airline s Role in Security and the Airline Security Manager Security Management Systems (SeMS) of Air Operators The Aspect of the Airline Security Training Airline and Airport Security Challenges Fraud Prevention Defining Fraud & The Station Manager s Role in Fraud Prevention Frequent Flyer Fraud Credit Card Fraud Tariff Fraud Baggage Fraud Internet/ Phishing Fraud November, 01 / / 64

41 IATA Ground Operations Management Diploma Airside Safety Safety Management IATA s Role in Safety Airside Safety Awareness Ground Operations Safety Emergency Situations Foreign Object Damage Quality Assurance and Security Station Compliance Programmes The Quality Assurance Department The Station Manager s Role in the Auditing Process Emergency Response Planning Environmental Planning, Security Response Plans and Health Emergency Response Plans Occupational Health and Safety (OH & S) Documentation and Record Keeping Baggage Handling Management The Role of the Station Manager in Baggage Handling Stages of Baggage Handling Baggage Handling and Customer Service Baggage Tracing Systems and Processes Lost and Damaged Baggage Tools in Baggage Handling & Baggage Tracing Reducing Baggage Mishandling Passenger Handling Management Simplifying Passenger Handling Special Customer Handling Passenger with Reduced Mobility (PRM) Special Handling During Delays and Irregular Operations November, 01 / / 64

42 IATA Ground Operations Management Diploma Airline Catering What is Airline Catering Today Important Operational Aspects Monitoring and Control Food Hygiene Handling Agreements and Services for Other Airlines The Standardization of Handling Agreements The Station Manager s Role in Handling Agreements The Main Agreement of a SGHA Annex B of the SGHA The Simplified Procedure The SGHA in Context Service Delivery Standards and Agreements People Management Managing People effectively Designing an Organizational Structure for a Station Target-Setting for Station and Staff Communication Delegating Responsibility Effectively Monitoring and Evaluating Performance Problem-Solving Motivating People End OF Diploma Certifications & Accreditations IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of Examination Fee) Jordan Ministry of Labour Petra Travel & Tourism Institute November, 01 / / 64

43 IATA Ground Operations Management Diploma Pre-requisite: Secondary / High School Leaving Certificate / Diploma Basic Math Skills Good English Skills Course Duration: 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break Course Delivery Methodology: Class Room With Educator Lead Education & Training English & Arabic English Course Language Course Examination Language November, 01 / / 64

44 10 Amadeus Global Distribution System (GDS) Comprehensive For Travel Agencies Course November, 01 / / 64

45 Amadeus Global Distribution System (GDS) Comprehensive For Travel Agencies Course Course Description Highlights Operate In The Amadeus Selling Platform Environment Introduction To All Smart Tabs (Hotel, Car, Customer Profiles) Display General Information in the Amadeus Information System Display Airline Availability, Schedule & Timetables. Book, Waitlist & Cancel Airline Reservation Construct A Passenger Name Record Retrieve & Modify Passenger Name Record Information Issue itineraries Amadeus Online Tools (Checkmytrip) & E-Power) Revision Of Main Subjects Of Amadeus Basic Course Work On itinerary Fare Display & Automatic Pricing, With or Without Passenger Name Record Central Ticketing Transactions Amadeus Ticket Issuance Amadeus Ticket Exchange (Reissue) Amadeus Ticket Revalidation Amadeus Automated Refund Amadeus Sales Reports End OF Course Certifications & Accreditations Jordan Ministry of Labour Petra Travel & Tourism Institute Amadeus Global Distribution System November, 01 / / 64

46 Amadeus Global Distribution System (GDS) Comprehensive For Travel Agencies Course Pre-requisite: Secondary / High School Leaving Certificate / Diploma Basic Math Skills Good English Skills Course Duration: 2 Weeks / 5 Days A Week /3 Hours Per Day Including 1 Break Course Delivery Methodology: Class Room With Educator Lead Education& Training Course Language English & Arabic English Course Examination Language November, 01 / / 64

47 11 Ground Handling Services // Airports // Airlines // Ground Handling Companies Comprehensive Course November, 01 / / 64

48 Ground Handling Services // Airports // Airlines // Ground Handling Companies Comprehensive Course Course Description Highlights Passengers Services & Departure Control Introduction to the Aviation Industry Role of Ground Handlers Type of Ground Handlers Services Ground Handler Agreements with Airline Contracted (Scope of Services) Warsaw convention Flight Schedules Passenger Check-In & System Used (DCS System or DCS-GDS) Types of DCSs Passenger & Cargo Terminal Layouts International Time Calculation FFP Airlines Membership in Alliances Late Night Check -In Group Check-In Baggage Transfer (Thru Check-In), Lost or Damaged Baggage Procedures Baggage Check In With Limited Release Limitation Of Liability Passenger With Special Needs Procedures Delay in Departure Procedures Irregularity Handling & Involuntary Routing Regular Airline / Charter Airline & Charter Operation / Low Cost Carriers Lounge Service UM & PRM Handling VIP Services Security Checking / Combined Check-In and Security Services Passenger Profiling (According to US (TSA) & UK requirements) Travel Document Availability & Examination (Flights to EU, Canada, UK & USA, Far East, Arab & Gulf Countries) Prevention of Immigration Fines (Entry Requirements & Authenticity of Travel Docs) PPS Professional Passenger Screening >>>> (e.g TC s Specified Person List, TSA Watch List No fly & Selected Handling) Advanced Passenger Information System (APIS, APIS Plus) Compliance with Quality Standards (AHM804) November, 01 / / 64

49 Ground Handling Services // Airports // Airlines // Ground Handling Companies Comprehensive Course Passengers Services & Departure Control Basic Reservation Basic Fare Calculation Basic Ticketing & SPAs Hotel Reservations Check In Tools & Material Non-Scheduled Flight Handling Handling of Lost Documents Collection Landing and Navigation ATC Slot Coordination Infants / Up to 12 years / Pregnant Procedures Customs & Immigration Airline GSAs Supervision Authorities and Organizations Good Customer Services Customer Complaints Handling Flight Number Type Of Aircraft Destination Non Stop Flights to Destination Stop Over Point to Destination Purpose of Stop Over (Stop Over Points on Rout & International Freedom Rights) Traffic Rights Code Share Procedures vs. Alliance A/C Registration Purpose of Flight Originating Airport Departure Time Arriving Airport & Time Weather at Destination November, 01 / / 64

50 Ground Handling Services // Airports // Airlines // Ground Handling Companies Comprehensive Course Transit, On-Ward Flights & Gates Transit & Connecting (On-Ward) Flights Arrival & Departure Passengers Transit & Other Carrier Connecting Flight Boarding First Aid Training On Gate Check In Gates Bus Transfer Gate Security Check Gate Security In General Combined Gate and Security Services Combined Cleaning and Security Services Crew Hotel Accommodation Crew Transport Lost & Found Procedure Flight Plan Assistance Flight Plan Ramp Services & Operations Cargo, Mail & Courier What Is Ramp Overview Safety At Ramp Ramp Supervision Cargo Terminal Layouts Load Control, Communications, Flight Operation, Dispatch Catering Operation Support Fuelling & Defueling & Safety Related Storing and Inventorying Airline-Owned Loading Equipment Cockpit-to-Ground Communications ULD Management Turnaround Coordination Ground Transportation Aircraft Line Maintenance Aircraft Parts & Basic Flight Dispatch Concepts Baggage Handling Services & Lost & Found Weather Briefing November, 01 / / 64

51 Ground Handling Services // Airports // Airlines // Ground Handling Companies Comprehensive Course Ramp Services & Operations Cargo, Mail & Courier ATC Filing & Slot Control Support and Messages Exchange Movements Loading / Unloading for All Types of Aircrafts Load Control for All Types of Aircrafts Transportation of Passenger, Baggage, Mail, Courier & Cargo Push-Back Cleaning Water & Toilet Services De-Icing Weight & Balance Turn Around Services Environmental Inspection and Monitoring Services Repair Engineering Warranty Administration ETOPS Sign-Off Aircraft Checks Passenger & Crew Assistance IATA Standard Ground Handling Flight Documentation Obtaining Landing & Over Fly Permits Cargo and Baggage Screening Toilet and Water Services Aircraft Ground Power and Star-Up Pushback & Towing Airside and Landside Bussing Tracing Storage and Management IATA SAFTY AUDIT FOR GROUND OPERATIONS (ISAGO) Insurance Basic Cargo Types of Cargo Freight Handling (On/Off Airport) ULD Management Mail & Courier Handling November, 01 / / 64

52 Ground Handling Services // Airports // Airlines // Ground Handling Companies Comprehensive Course Ramp Services & Operations Cargo, Mail & Courier Document Handling (Import/Export) Integrator Handling Cargo Handling in a Third Party Facility Freighter Ramp Services / Transportation Network Handling Services Special Cargo Handling Trucking Services Warehousing & Type of Warehousing E-Freight Services IATA Certified Dangerous Goods Transfer of Cargo Between Warehouse & Aircraft Parking at Ramp Manuel & Electronic Communication with Airline & Forwarders Import/Export Customs Cargo Documentation Freight Warehousing Truck & Container Loading Abbreviations & Terminology Airplanes Types End OF Course Certifications & Accreditations Jordan Ministry of Labour Petra Travel & Tourism Institute Pre-requisite: Secondary / High School Leaving Certificate / Diploma Basic Math Skills Good English Language Skills November, 01 / / 64

53 Ground Handling Services // Airports // Airlines // Ground Handling Companies Comprehensive Course 1 Month /3 Days A Week / 4 Hours Per Day Including 1 Break Class Room With Educator Lead Education & Training English & Arabic English Course Duration: Course Delivery Methodology: Course Language Course Examination Language November, 01 / / 64

54 12 Sea Transport Fundamentals Course November, 01 / / 64

55 Sea Transport Fundamentals Course Course Description Highlights Sea port Major sea ports in the world Port accessibility Feeder services between ports Port facility Types of Vessels Conventional ships Container ships Ro-Ro carriers Bulk carriers (dry bulk cargo vessels) Tankers (liquid bulk cargo vessels) Heavy lift ships (equipped with cranes and derricks) Developments and specializations in shipping International Organizations and Regulations in Sea Transport IMO International Maritime Dangerous Goods Code (IMDG Code) Dangerous Goods Packaging and Labelling for Sea Transport Hague Rules / Hague-Visby Rules / Hamburg Rules Baltic and International Maritime Council (BIMCO) Shipping Services Liner Shipping Charter Shipping November, 01 / / 64

56 Sea Transport Fundamentals Course Documents in Shipping Bill of Lading Charter Party Accompanying Documents Pricing of Ocean Freight Pricing in Liner Shipping Pricing in Charter Shipping End OF Course Certifications & Accreditations 1- Jordan Ministry of Labour 2- Petra Travel & Tourism Institute Pre-requisite: Secondary / High School Leaving Certificate / Diploma / University Degree Basic Math Skills Good English Skills Course Duration: 5Weeks / 4 Days A Week /2 Hours Per Day Including 1 Break Course Delivery Methodology: Class Room With Educator Lead Education & Training Course Language English & Arabic Course Examination Language English November, 01 / / 64

57 Institute Facilities Cafeteria and Break Rooms Hygienic and Safety Measures Special Physical Needs Students Facilities Personalized Cabinets for Students / Trainees and Coat Room Separated Male and Female Bathrooms Administration and Management Offices Students / Trainees Relations Room Instructors / Trainers / Educators Room Parking Facilities Central Location of the Institute In Central Amman Smoke Free Facilities WiFi & High Speed Internet Capacity of 20 Students & Trainees in Each Classroom Eco Friendly Environment Modern Education & Training Technology Facilities November, 01 / / 64

58 IATA EXAMINATION SCHEDULE DEADLINES FOR DEC 2016 Session MAR 2017 Session JUN 2017 Session SEP 2017 Session DEC 2017 Session Students to enroll for a new course or third exam attempt and submit payment to IATA Sep 15 Dec 1 Feb 28 May 31 Sep 15 First attempt students to register for or change an exam session with IATA Oct 13 Jan 5 Apr 13 Jul 13 Oct 12 Second attempt students* to register for or change an exam session with IATA Oct 20 Jan 25 Apr 21 Jul 21 Oct 20 IATA to send the Exam Registration List to the Local Exam Coordinator Oct 21 Jan 26 Apr 25 Jul 25 Oct 24 Local Exam Coordinators to inform candidates and IATA of the exam date, time and location Nov 10 Feb 9 May 11 Aug 10 Nov 9 WORLD-WIDE EXAMINATION WEEK** Dec 1-8 Mar 1-8 Jun 1-8 Sep 1-8 Dec 1-8 IATA to publish and mail exam results to Local Coordinators and ATCs Jan 19 (2017) Apr 13 Jul 13 Oct 12 Jan 18 (2018) November, 01 / / 64

59 Training Course & Diploma Time Table IATA Courses & Diplomas ( Travel & Tourism ) دبلومات و دورات االتحاد الدولي للنقل الجوي IATA عنوان الدورة Course Title عدد الساعات التدريبية Total Training Hours تاريخ انعقاد الدورة Date الوقت Time IATA Foundation in Travel & Tourism Diploma دبلوم االياتا في أساسيات السياحة والسفر 1/11/2016 2/2/ Hour From 17:00 To 20:00 Sun - Tue - Thu IATA Travel & Tourism Consultant Diploma دبلوم االياتا لمستشار السياحة والسفر 180 Hour 2/11/2016 1/2/2017 Sat - Mon - Wed From 17:00 To 20:00 IATA Managing the Travel Business Diploma دبلوم االياتا إلدارة أعمال السياحة 180 Hour 3/12/2016-1/3/2017 Sat - Mon - Wed From 14:00 To 17:00 IATA Travel & Tourism Consultant Diploma دبلوم االياتا لمستشار السياحة والسفر 180 Hour 3/12 /2016 4/3/2017 Sat - Mon - Wed From 17:00 To 20:00 IATA Foundation in Travel & Tourism Diploma دبلوم االياتا في أساسيات السياحة والسفر 180 Hour 4/12/2016 5/3/2017 Sun - Tue - Thu From 13:00 To 16:00 IATA Managing the Travel Business Diploma دبلوم االياتا إلدارة أعمال السياحة 180 Hour 1/3/ /5/2017 Sat - Mon - Wed From 14:00 To 17:00 IATA Foundation in Travel & Tourism Diploma دبلوم االياتا في أساسيات السياحة والسفر 180 Hour 4/3/2017 3/6/2017 Sat - Mon - Wed From 17:00 To 20:00 IATA Travel & Tourism Consultant Diploma دبلوم االياتا لمستشار السياحة والسفر 180 Hour 5/3/2017 4/6/2017 Sun - Tue - Thu From 17:00 To 20:00 IATA Managing the Travel Business Diploma دبلوم االياتا إلدارة أعمال السياحة 180 Hour 1/6/ /8/ 2017 Sun - Tue - Thu From 17:00 To 20:00 November, 01 / / 64

60 IATA Courses & Diplomas ( Air - Cargo & Dangerous Goods ) دبلومات و دورات االتحاد الدولي للنقل الجوي IATA عنوان الدورة Course Title عدد الساعات التدريبية Total Training Hours تاريخ انعقاد الدورة Date الوقت Time IATA Air Cargo Introductory Diploma دبلوم االياتا في مقدمة في الشحن الجوي 180 Hour 1/11/2016 2/2/2017 Sun - Tue - Thu From 13:00 To 16:00 IATA Air Cargo Dangerous Good Regulations Diploma دبلوم االياتا في قوانين شحن البضائع الخطرة 180 Hour 1/11/2016 2/2/2017 Sun - Tue - Thu From 17:00 To 20:00 IATA Air Cargo Advanced Rating & Marketing Diploma 180 Hour دبلوم االياتا في التصنيف المتقدم وتسويق الشحن الجوي 2/11/2016 1/2/2017 Sat - Mon - Wed From 17:00 To 20:00 IATA Cargo Supply Chain & Transport Modes Diploma 180 Hour دبلوم االياتا في سلسلة توريد البضائع و وسائط النقل 2/11/2016 1/2/2017 Sat - Mon - Wed From 13:00 To 16:00 IATA Air Cargo Dangerous Good Regulations Diploma دبلوم االياتا في قوانين شحن البضائع الخطرة 180 Hour 3/12 /2016 4/3/2017 Sat - Mon - Wed From 13:00 To 16:00 IATA Air Cargo Advanced Rating & Marketing Diploma دبلوم االياتا في التصنيف المتقدم وتسويق الشحن الجوي 180 Hour 3/12 /2016 4/3/2017 Sat - Mon - Wed From 13:00 To 16:00 IATA Cargo Supply Chain & Transport Modes Diploma 180 Hour دبلوم االياتا في سلسلة توريد البضائع و وسائط النقل 4/12 /2016 5/3/2017 Sun - Tue - Thu From 17:00 To 20:00 IATA Air Cargo Introductory Diploma دبلوم االياتا في مقدمة في الشحن الجوي 180 Hour 4/12/2016 5/3/2017 Sun - Tue - Thu From 13:00 To 16:00 IATA Air Cargo Introductory Diploma دبلوم االياتا في مقدمة في الشحن الجوي 180 Hour 4/3/2017 3/6/2017 Sat - Mon - Wed From 13:00 To 16:00 IATA Air Cargo Advanced Rating & Marketing Diploma دبلوم االياتا في التصنيف المتقدم وتسويق الشحن الجوي 180 Hour 4/3/2017 3/6/2017 Sat - Mon - Wed From 17:00 To 20:00 IATA Air Cargo Advanced Rating & Marketing التصنيف المتقدم وتسويق الشحن الجوي 180 Hour 5/3/2017 4/6/2017 Sun - Tue - Thu From 17:00 To 20:00 IATA Air Cargo Dangerous Good Regulations Diploma 180 Hour دبلوم االياتا في قوانين شحن البضائع الخطرة 5/3/2017 4/6/2017 Sun - Tue - Thu From 13:00 To 16:00 November, 01 / / 64

61 IATA Courses & Diplomas ( Cabin Crew & In-Flight Services ) دبلومات و دورات االتحاد الدولي للنقل الجوي IATA عنوان الدورة Course Title عدد الساعات التدريبية Total Training Hours تاريخ انعقاد الدورة Date الوقت Time IATA Cabin Crew & In-Flight Services Diploma دبلوم االياتا في إعداد وتأهيل المضيفين والمضيفات الجويين 180 Hour 2/11/2016 1/2/2017 From10:00 To 13:00 Sat - Mon - Wed IATA Cabin Crew & In-Flight Services Diploma دبلوم االياتا في إعداد وتأهيل المضيفين والمضيفات الجويين IATA Cabin Crew & In-Flight Services Diploma دبلوم االياتا في إعداد وتأهيل المضيفين والمضيفات الجويين 180 Hour 180 Hour 4/12 /2016 5/3/2017 Sun - Tue - Thu From14:00 To 17:00 5/3/2017 4/6/2017 Sun - Tue - Thu From10:00 To 13:00 IATA Courses & Diplomas ( Airport & Ground Handling Operations ) دبلومات و دورات االتحاد الدولي للنقل الجوي IATA عنوان الدورة Course Title عدد الساعات التدريبية Total Training Hours تاريخ انعقاد الدورة Date الوقت Time Ground Operations Management Diploma دبلوم االياتا في إدارة العمليات األرضية 180 Hour 1/11/2016 2/2/2017 Sat - Mon - Wed From11:00 To 14:00 Ground Operations Management Diploma دبلوم االياتا في إدارة العمليات األرضية 180 Hour 3/12 /2016 4/3/2017 Sat - Mon - Wed From15:00 To 18:00 Ground Operations Management Diploma دبلوم االياتا في إدارة العمليات األرضية 180 Hour 4/3/2017 3/6/2017 Sat - Mon - Wed From11:00 To 14:00 November, 01 / / 64

62 Amadeus (GDS) Courses دورات أنظمة الحجز اآللي ( اماديوس ( عنوان الدورة Course Title عدد الساعات التدريبية Total Training Hours تاريخ انعقاد الدورة Date الوقت Time Global Distribution System (GDS) Amadeus نظام الحجز اآللي أماديوس 40 Hour /11/2016 Sun - Tus - Thu From 9:00 To12:00 Global Distribution System (GDS) Amadeus نظام الحجز اآللي أماديوس 40 Hour /12/2016 Sat - Mon - Wed From 9:00 To12:00 Global Distribution System (GDS) Amadeus نظام الحجز اآللي أماديوس 40 Hour /1/2017 Sun - Tus - Thu From 9:00 To12:00 Global Distribution System (GDS) Amadeus نظام الحجز اآللي أماديوس 40 Hour /3/2016 Sat - Mon - Wed From 9:00 To12:00 Global Distribution System (GDS) Amadeus نظام الحجز اآللي أماديوس 40 Hour /4/2017 Sat - Mon - Wed From 9:00 To12:00 Global Distribution System (GDS) Amadeus نظام الحجز اآللي أماديوس 40 Hour /5/2017 Sat - Mon - Wed From 9:00 To12:00 November, 01 / / 64

63 Petra Travel & Tourism Institute Courses دورات أكاديمية البتراء للسياحة و السفر عنوان الدورة Course Title عدد الساعات التدريبية Total Training Hours تاريخ انعقاد الدورة Date الوقت Time Comprehensive Ground Handling Services For ll Airports ll Ground Handling Companies ll Supervision Companies. دورة خدمات المناولة األرضية 50 Hour 3/12/2016-4/1/2017 Sat - Mon - Wed From 09:00 To 12:00 Sea Transport Fundamentals دورة أساسيات النقل البحري 180 Hour 1/1/2017-8/2/2017 Sun/Mon/ Tue/ Wed From 17:00 To 19:00 November, 01 / / 64

64 Contact Us Petra Travel & Tourism Institute (Petra Institute) Registered Trademark اكاديمية البتراء للسياحة والسفر )اكاديمية البتراء( عالمة تجاريه مسجله November, 01 / / 64