The Global Seat of Learning. Passenger Service Agent & Cabin Crew. Tel no :

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1 The Global Seat of Learning Diploma in Passenger Service Agent & Cabin Crew

2 The Global Seat of Learning ITI Ins tute Dubai's leading management, training and educa consultancy firm has helped hone the skills of thousands of professionals drawn from different industries, many of whom have displayed rare leadership skills in their professional environment. Our strength lies in our ability in designing courses that bridge the gap between infrastructure and knowledge. We impart futuris skills to a new genre of industry leaders, shaping them into dynamic professionals who can take on the challenges of an increasingly compe e world. The offerings: Led by a team of discerning faculty members Dis with state-of-the-art f Well-structured learning modules Innova e training techniques Customized and travel is done by airlines being the fastest and safest mode of travel. It currently beckons a large workforce to cater to its limitless growing needs for trained, enthusias eff e and efficient airline personnel. By being part of the Customer Service Industry it produces the most number of well paid jobs with excellent growth that have an achievable entry level demand. These jobs provide an ex environment where a person is able to meet people from different countries and also experience their culture. Due to the abundance of oil reserves in the Gulf, the avia industry is registering the fastest growth with names such as Qatar Airways, Emirates and E Airways serving routes to the farthest ends of the world. You still have a chance! You can be part of this rewarding industry! The training sessions are conducted during weekdays as well as weekends. We provide the o on of flexible so that professionals from every walk of life can upgrade their skills at their convenience. Do you want to fly high? The Airline industry is an ex industry. Breakfast in London, Lunch in Paris and Dinner in New York!!! Who can dream of such a high fly life? Only a person working in the airline industry can have such an ex life. Why Aviation Industry? The avia industry is one of the fastest growing industries in the world as it is a part of the transport on and customer service industry. In today's world it is indispensible as most major trade About Cabin Crew Direct Cabin Crew Direct is staffed by ex-cabin crews who have flown for leading airlines and former airline staff and are acknowledged by the partner airlines for providing high quality applicants who have achieved the Cabin Crew and PSA Diploma.

3 Program Details The Global Seat of Learning This is the ONLY cabin crew course that is recognized by the major airlines. The Cabin Crew Diploma course is the only one designed in associa with leading airlines and works closely with these airlines. The PSA Diploma is designed to meet the growing needs of qualified manpower in the airline industry The bene ts Once part of the Cabin Crew of an airline you will have the following privileges: Once in a life chance to travel throughout the world Accommoda in 5 star hotels Experience different cultures and its people Airline takes care of everything like your accommoda and in & out of base expenses Transporta to and from work Simple things like bills for water & electricity, laundry bills for the uniform; you can enjoy life to the fullest As most airlines are s expanding their network of routes; they offer their staff and immediate family members with a discount on ets that are as high as 90%. The Diploma Program 1) Diploma in Cabin Crew The Cabin Crew Diploma program prepares you to get a job in the airline industry. This program lets you gain a deeper knowledge of the role of cabin crew and it will also be much easier for you to complete the airlines full aircrew training program once you are employed. 2) Diploma in PSA PSA Diploma is the leading Airlines course for those who want to become Passenger Service Agents. Our Passenger Service Agent course is the only one designed in associa with leading airlines and works closely with these airlines and ground handling agencies to get you a Passenger Service Agent career once you finish the PSA Diploma. The modules on the Passenger Service Agent course contain informa on what you will be typically expected to learn on joining an airline or ground handling agency for the posi on of Passenger Service Agent. By comple this course, you will not only have an advantage when you start your training, but you will also greatly improve your chances of being employed as a Passenger Service Agent. Upon comple of the course and the interna a exam trainees will receive a ate

4 Program Details The Global Seat of Learning from the Ministry of Educa U.A.E and Cabin Crew Direct U.K. Who should attend this program? achieve the desired results Our Training Methodology You have just passed school, or A fresher, or A professional looking for a career change Choose to be Cabin Crew and travel to the corners of the world or if travelling is not your passion be part of the Ground Staff and pursue an ex career. Both of these professions have their perks and benefits. The Aviation Industry is the place for you!!!! Course Modules Course Objectives Deliver func onal knowledge of the Avia on Industry Familiarize the trainees with the opera onal standards and lingo of the industry Prepare the trainees for the interview session Cabin Crew Diploma The Avia Industry Types Of Airlines Regulatory Course Outcomes Develop the applicants awareness of the standards of opera of the Avia industry Prepar ts to take up challenging roles and r within the cabin crew and ground staff departments Groom and build eff e interviewing skills to Geography Airport Codes Times & Time Zones Avia Terminology Aircra Familiariza Theory of Flight Customer Service Health & Safety Safety & Emergency Procedures Crew Resource Management

5 Program Details The Global Seat of Learning Dangerous Goods Uniform Grooming Airport & Ground Procedures Ticke Catering & Products PSA Diploma The Avia Industry Types Of Airlines Regulatory Geography Airport Codes Times & Time Zones Avia Terminology Aircra Familiariza Theory of Flight Customer Service Ground Handling Agencies Passports & Visas Exchange Rates Baggage Handling Galileo Session Pr al training within the Aircra and at the Airport These courses have been designed to s sfy the criteria and expecta that are laid down by airlines and avia on organiza ons that are looking for professionals. They provide the necessary informa required by applicants to successfully and perform as a newbie within the avi on industry. Trainer Profile Our trainer is ex Cabin Crew with Qatar Airways. He has worked with MNC's like Aptech Training for both Cabin Crew and ground staff Over 8 years of Flying Experience Tes Avia on Faculty Expert in Grooming students for Interviews in the Airline Industry Delivered trainings in the areas of 1) Professional Image and Grooming 2) First Aid Response Training 3) Avia Security-preven unlawful interference 4) Avia standards and regula 5) SEP (Safety Emergency Procedures)- 6) Supervision skills and applica 7) Service Standards Follow up. 8) CRM and Communica Skills Excellent training!! I got my dream job as cabin crew in Qatar Airways" Ram RM Ali Serag "I am really to happy to get a job in Dubai Airport as a ground staff due to the training" Jhanzeb Elias "The training was superb. I got a job in Kenneth "The training helped me to get a job in Emirates" Diane Rose "Thanks to Blue Ocean, I am now working as a ground staff in DNATA" Antony "The faculty is very knowledgeable. I gained a lot and grew in my carer" Amit Pandharpurkar "I recommend this course to I got the job as cabin crew in Emirates the training"- Farhad Khalid The training really groomed me" Samir Cherakadath

6 The Global Seat of Learning For more informa ontact Ms. Bonani Khan Tel : l Mobile : info@itiinstitute.org l